Gabb Wireless

This may be the worst customer service experience of life. Their products are extremely low quality. We purchased a watch for our in May. Within just a couple of weeks the watch stopped charging despite the fact that we followed all of the care and cleaning instructions. The fact is that their products are not durable enough for kids. Our first attempt to correct the issue went ok. We were able to get a replacement charger send to us free of charge. Then within a couple of weeks the problems started again. We limped along with the watch until November 2nd when I engaged the company about a replacement. It is now 28 November and I am still waiting. I haven't heard from customer service in days and was supposed to receive a call from a customer service manager 4 days ago.....nothing. Now they have offered to replace the watch if I pay a $50 cancellation fee. I DON'T WANT TO CANCEL. I want a new watch and I want them to pay for it. I shouldn't be charged for a defective piece of equipment. They should pay the $50 for dragging this out for a month. This company is terrible. Avoid at all costs. There are better options out there.

I just signed up for the service for my daughter. So far it seems great. I had one issue but I used the live chat support and Shane C. Helped me fix it SO FAST!

SKETCHY!! TROUBLE!!!Its a phone that "claims" social media,Apps,screen time is HORRIBLE for kids. But yet , when you go to the website they want you to "join the "unboxing video "contest ??" Mind you, these are probly ALL under-age children! It also adds: " Don’t have a Gabb Phone? Ask your parents to get you one so you can get cool stuff too. All are like Junk mail and will keep you child's face in the phone! Example: *Discounted G.O.A.T. Haircut Membership for any customer with a Gabb Phone ($15 Total, 50% off of original price)How often can I use it? Unlimited Haircuts How To Use *Show your Gabb Phone and provide your phone number. *Apprentice Membership OnlyG.O.A.T Haircuts. **Gabb VIP Experiences:** Because you’re a kid with a Gabb Phone you’re a V.I.P. Below, you’ll find cool stuff that you get because you have a Gabb Phone. Show your phone and provide your phone number to get the rewards. **WHY should my child have to give a phone number? Who is going to recieve the phone number then give him or her thier information to SEND more crap to go get?? And this?? GABB LIFE * SERIES 2021-22 **5 CONTESTS** 50 FINALISTS ** $35K+ IN CASH AND PRIZES! **WATCH VIDEO. Not only HYPOCRITICAL but SKETCHY NOPE. throwing it away

We have tried both the Z2 and the Gabb Plus. We've had many problems with each , including... Z2: - Inability to receive messages from people in group chats not in contacts (thus allowing you to see only one side of every conversation) - Extremely inconsistent service and inability to send or receive photos much of the time - Shutoffs every hour or so, unexplained by customer service and not fixed when sent a replacement. - Failure to load .WAV files in manager or music player Phone Plus: - Difficulty in receiving MMS messages in general - Lack of local 'Music' app included with Z2, only 'Gabb Music,' with no search feature, no good way to play songs you like, and no way to play local music outside of file manager. - No way to use custom notification sound, if that matters to you - Error messages for unsent texts do not appear for at least several hours - Broken McAffee security feature that, once turned on, cannot be turned off and only exacerbates f]problems with viewing MMS messages. Inability to install messaging* apps (such as WhatsApp, the current way everyone sends notices and messages) renders phone virtually useless for kids' communication with their peers. * And yes, I mean messaging, not social media Would not recommend; buy any cheap phone with parental controls instead to avoid many, many frustrating software bugs.

My son has had the watch 2 for about 6 months. It was working great. We had small things that we didn’t care for but over all where happy. After about 3 months it was having trouble charging. After a week of that it stopped charging. The battery died needless to say. After finally getting it to charge again it would not load his account. It would not link to my phone either. I tried to contact the company first by email after 2 days of not responding I tried live chat. It gave me an computer response saying it would be 45 minutes. But after 10 minutes the page reloaded and dropped my chat. Then I tried by phone. I was on hold for one hour. At this point I was beyond frustrated. I work. I don’t have time to sit on the phone that long. Finally I got a person. She told me that I would have to reboot the account. For those that have these phones there is a game they can play and earn points or coins. My son is really into it and has been working really hard to earn all his coins to earn new characters. Before his phone broke he told me he only had two more coins to earn to get a character he wanted. The woman on the phone told me that he was going to lose all that. I was really unhappy. When I told her that he was going to be upset she told me to sarcastically “sorry”. She could care less. We paid for these devices to work. We purchased this phone as a safety device for our son that he has not been able to use for days. Then the only game they have on there he loves and now it’s gone. Of course she doesn’t care. She’s not going to have to be the one to tell my son that all his work was wasted. I will not be resigning up once my contract is up. Update Well, I got a call from gabb as soon as I wrote a review. No joke, I had been waiting days for help and with in a couple of hours I got a call after writing a review from their media team. The woman was really nice. But unfortunately the damage was done. They where not able to solve my problem. I did receive an email after speaking to her and saying that if I have any other problems to contact her and she would fix or replace my device. She also said that she credited my account for two months. I replied to see if this was her email and not a general account email. She replied back. I then started having two problems with my sons device. I emailed her to let her know. It was a holiday weekend so I was not exciting an email until Tuesday. Then I got our bill and guess what no credit was given. So I emailed again. Wait two more days like the automatic email said. And again nothing. I am beyond mad with this company! I have tried to call but again I’m on hold for insane amounts of time. Maybe if I write another review I can get some help. It seems to be the only way I can get someone. MAKE IT RIGHT GABB!!! Figure out how to help customers! You can NOT claim to have amazing “real person” customer service if NO ONE helps you! Update After updating my review I finally had someone call me to help. The gps was still not working. So they told me that I have to do a reboot. That’s where they wipe your account clean and you have to start all over again. I’ve been doing this three times now. It’s a huge pain. Well I did that again, and guess what it’s still doesn’t work in fact now the GPS doesn’t show at all and has been over two months. I went with this company to be able to use GPS on my son. I should have just gone with a different company entirely one that’s dependable. Needless to say the customer service rep does not want to talk to me anymore. Mainly because she cannot solve my problem and wants to be done with me.

Service is ok, phones are acceptable but the customer service and warranty is horrible. I contacted customer service in March because my daughters phone screen stopped working. We plugged it in one evening and the next morning it wouldn’t work. I thought good thing we pay extra for the insurance (supposed to replace or repair phones). So once I finally got in touch they said they don’t repair phones and wanted me to pay $40 for a replacement. I felt cheated, why in the world had I been paying for an insurance they didn’t even offer. I was just going to leave it there, then months later I realized they had still been charging me for service that I didn’t have because they wouldn’t replace my phone. I tried to get in touch multiple times but either had to wait too long (45+ minutes or I was number 60+ in line, and I wrote the customer service email but didn’t get a response in two weeks). I just wanted what I paid for (a replacement phone for the one that stopped working). Finally after the run around I submitted a cancellation request, and they got back to me within a day saying they were “sorry to see me go” with no mention of a refund for the months they charged me even though I had no service with them.

We are terribly disappointed in Gabb wireless. We watch the original video and read all the information and in theory it really did sound like a wonderful answer to our concerns about digital media and our children's exposure to it. Unfortunately nothing about this lives up to the height. 1st of all the phone that we received never has worked properly. it continues to say that my son's phone needs to be charged and tells me that he hasn't been located in 6 hours or 8 hours. The truth is the phone has been fully charged all along and the locator has never ever worked. It syncs maybe once a day, maybe twice a day, so it's completely useless as a way of knowing where my kid is. Secondly, on the 3rd day we owned the phone, the phone stopped recognizing the password pattern that my son had programmed to get into and out of the phone. When I looked into customer service I found that you cannot speak to any person ever. There is a live chat which I actually used to get some questions answered before we bought the phone but at this point live chat is no longer an option. we were told to submit all requests via email and it would be 5 to 7 business days to get a response! I think the idea of this is so good parents are jumping on board and I don't think they have the infrastructure as a company to support the amount of business they're getting. The return policy and the cancelation policy are very difficult. They'll only offer a return of to 15 days after you receive the phone and there are plenty of clauses in the return policy to allow them not to honor the policy.. I think we're just out $250. it's an expensive lesson for us but let our lesson be your lesson. Do not get a Gabb phone. Do not go with this company. Figure out another way but this is not the way..

Gabb's customer service is horrible. I have had a very bad experience several times on the phone and chat with them. They lied to me about not having a new phone release because they wanted me to go ahead and buy their old phone so they could get rid of their stock before the new release. So I trusted their word and now the new phone is coming out in July. I’ve wasted too much time trying to have their customer service help me out with the money I wasted. The phone does not track my kids location. It is always out of range. The camera is no good. They have made clear that they don’t care if they lose us as customers, so they are not helpful at all! Gabb WILL start losing customers left and right if they don't fix that attitude. I like helping out small companies, but Gabb doesn’t like to help out the people who support them.

The absolute worst company to deal with. They make many promises of a safe phone and wonderful service only to disappoint beyond measure once you are locked into a contract. The phone is probably the worst quality you could imagine, and that would be fine it or provided the basic functions that it’s supposed to. The phone doesn’t receive about 50% of the text that are being sent to it as well as calls. It also will not send out texts. When I contacted the company to resolve this issue they told me, sorry but you agreed to the terms and deal with it. They offered zero solitons ti replace the phone or let me return or cancel service. They are content to scam people out of their money with false advertising. I 100% DO NOT RECOMMEND this company or services. Having no phone would be better.

This is a great alternative to the Light Phone. Was looking for a phone to unplug with, and my Gabb phone is easier to text with. Would highly recommend!

Bill was able to answer my question and then help order a new watch for my son and 2 more to my account. Very quick, super painless...all in all awesome

Phone is good. Initially had lots of spam. Need some sort of app preinstalled like BARK to hep monitor kids usage. Too many emails from Gabb if you reach out to them for help. Need some sort of parental control for deleting texts or adding contacts.

Good product and great customer service in getting everything set up. I've only been a customer for about a month but so far I've been nothing but pleased.

The good- customer service was very quick to respond to all inquiries and were very pleasant. The bad- we purchased our phone for full price ($99) and it went on sale before I even received it for 20% off. They would not do a price adjustment, and told me I could wait to receive the phone, return it and then buy a new one. I opted not to do this as it seemed like a waste of time and money for everyone involved. Once we received the phone, it would not connect to the network so we could not make or receive any calls or texts. Gabb Support first points you to a troubleshooting guide that tells you to take the sim card and the battery out, put them back in and restart the phone. That worked! But sometimes only for a few hours, sometimes as little as a few minutes. before the phone would no longer connect to the network. Once that got old for us (and was worrisome as this was not a reliable way for our daughter to get in touch with us), we asked for them to please replace the phone. They did so with no problem at all. The new phone arrived and we had the same exact problem. They pointed us to the same troublshooting issues again. We were getting very frustrated. They finally sent us a new sim card. This also did not correct the problem. I asked them to cancel our service and I would like to send back the faulty phone for a full refund. They stated it had been longer than 30 days and they could not do so. I escalated to a manager who told me the same thing. She then suggested that I try to sell the non-functioning phone online! I found that very unethical they would suggest that I sell a phone that didn't work to someone else. Not happy with my experience with them at all. Other cons- there is no way for a parent to monitor anything from your account online. If there is a person you do not want contacting your child, you must block them from the phone itself, your child can see who is blocked and can easily unblock them themselves. Aside from this being a "dumb phone" having no internet access, it still isn't a great option for a child's first phone. I ended up purchasing a regular smartphone through a mainstream carrier and using parental control software purchased separately and that is going much smoother and is way more relaible.

Excellent customer Service I appreciate this option for safe guarding our childrens usage with cell phones. So happy about the style and functionality of the Z2 phone!

Patient people who work with you to fix any problems. A down side is they are slow to get to you because they need to hire more people. Love our Gabb Phones!

They had great customer service when I had a issue with the shipping company not them they stepped up to solve the problem when it wasn’t their problem.

I had a concern and it was quickly resolved with their great customer service. I have loved having a phone through Gabb. It’s everything I want for my kids.

THIS IS A REVIEW FROM A KID. PLEASE do not get your kid this phone and phone plan. No maps, no school apps, nothing whatsoever. Missed texts, due to it not downloading, spam calls and more. Texts don't download, even on the 25$ plan, and overall just a really bad phone in my opinion. If there was another gabb phone coming out, I'd really appreciate video calls, more customization and school apps. If they could have their own app store, that'd be really nice. Having a speaker on the front instead of the back would really be nice too. Screen recording, is something that I really want, even if there's nothing to record, so I can actually record the problems and show them to people. This feels way to restricting, and hard to contact anyone. No external messaging apps, such as Messenger kids, Discord, and more. My friends almost NEVER use their phone to message, therefore I have been cut off from a LOT of them. No, I don't use messenger kids, but it seems like a big problem everyone else is having, of NO other apps on the phone. Outdated messaging app, keyboard, that makes me press B instead of the space bar, gestures don't work on the keyboard, like swipe typing, and limited customization compared to well, anything. Voice typing, is something that I'd also really like, as any time you press it, it does nothing. I'd REALLY like google keyboard. More customization, better dictionary, and more. The built in keyboard is just hot garbage. Prices seem a little high, compared to Visible's 25$ a month, unlimited text, calls, and 4G LTE data, with 5G coming soon. All of this was on the verizon network, just like gabb wireless. I understand that the point is having little, to no apps, but I feel like this is just WAY to much. I feel like they just lock it down so bad, and with garbage customization and just, overall bad pricing with everything. I like the idea of pinwheel, where you can approve specific apps, and connect your own carrier, for cheaper prices. The problem with them is that you have to pay an extra 15$ a month for that software. The screen is HORRIBLE (probably on both, because I'm on the newer Z2,) and is overall quite laggy. The camera is straight up garbage, and if your kid decides to put the sim card into their old phone to try and text from there? BOOM. Terminated. The only pros I see to the gabb phone, is Android 10, and the enabling of the new gestures. The finger print scanner, although quite standard, is nice too. The biggest pro, is the battery life. It's actually good, but with the new GPS update, (ONLY for parents to track you, NOT MAPS, NO NAVIGATION, Unlike pinwheel, or using google smart lock on a normal android phone, which you could still track with life360,) I expect the battery life to PLUMMET. Customer service is nice, and responsive, too. Overall, still my second day, just really wish more features and apps were there that could help me progress in things like school. Socratic would be nice, too.

Gabb wireless has great costomer service. Phones are great quality. Parents can have peace of mind. I have recommended gabb wireless to friends that have children.

After 3 months, the device is already broken; it won't charge at all. I waited on hold for 90 minutes with customer service only to be hung up on! The phone is still under warranty but that doesn't do me any good if I can't get through to anyone in customer service.

I am a disgruntled Gabb parent because the Gabb product is so utterly terrible. The software and programming used will frustrate you to no end. You will want to pull your hair out. Their customer service is so bad. Buyer beware. I cancelled my service within two months. I waited too long.

I had Gabb wireless for awhile for a child but it didn't work to well. I canceled it via email BEFORE they withdrew it from my bank account. It was STILL taken out of my account. I chatted with an agent from the company and wasn't getting anywhere so I file a complaint with the Better Business Bureau. They tried to get in contact with them but they weren't able to get a response. I was able to find another company that works allot better and is more reasonable.

We canceled our service after a short time and missed the deadline to return the phone. We checked with the company and were assured we could still receive the refund if we returned the phone. We mailed the phone back and never received a refund. We inquired with the company again and were informed that the phone was non-refundable after the deadline. We feel misled and upset because Gabb got our money for the phone as well as the phone. If we knew the item was non-refundable we would have kept it.

On paper the Gabb watch looks great. After purchase it shows a different story. GPS tracking is horrible. I have two of these for my kids and when they are together is will show that they are not. It often shows them miles apart. Battery life is not great. They need charged every day. Support is horrible as well. I opened a ticket at it gook over a week for them to respond. The watch does not support 911 however they charge you the E911 surcharge even though it is impossible to use. I am glad I did not sign up for the contract because I will be canceling my service soon.

Devices are cheaply made, software is buggy, and customer service is not helpful. Need I say more? I made the choice to spend less by signing up for a 2-year contract and I regret it. My only option to get out of it is to pay the exorbitant termination fees. We bought 2 watches for our kids and we have had constant issues getting through to them or receiving calls back. Defeats the whole purpose of purchasing them in the first place. Not worth the hassle. Spend extra on an Apple Watch or flip phone!

Gabb is a great idea, but the quality stops there. The locate phone feature only updates once every three weeks or so, so good luck if the phone is lost. Cell coverage is horrible, regardless of signal strength or WiFi calling being enabled. My child’s phone just randomly stops making calls. Gabb’s help articles are useless and customer service is non-responsive.

I have tried the Gabb phone for my kids for two years now. It's pretty worthless except 1. No internet and 2. You can track who they call and text (with a 24 hr lag). The bad.... - Absolutely worthless App - only way to limit use is by suspending the line via a web browser - very limited diagnostic tools for parents or to help kids learn responsible use. - CONSTANT attempts to upsell - terrible GPS and battery life

GPS never works, it is never accurate. Watch stopped turning on within 6 months of purchase but since I didn't purchase the warranty I have to pay full price for a replacement or pay hundreds in cancelation fees. No way to send pictures. It's very expensive for what you get. The watch is not worth $250. There's no way to lock the screen so kids accidentally make calls all the time. Stay away! Biggest Christmas present regret ever.

Horrible!! I purchased the watch for my 9 nine year old and she could not use it for more than five minutes at a time or It would over heat and shut down. After a couple of months it completely shut down and would not turn back on. Location services on it were never accurate either. I was told there was nothing that could be done, since I did not purchase the protection plan. After months of it not working, I am still being changed a monthly fee. I should have done my homework, because it seems I am not the only one that has this issue.

The phone is great. The customer service is horrible. They double billed me for over a year, and will only refund via monthly credit. So we are locked into Gabb (even though we have no contract) in order to use up the credit. They will not refund my credit card or allow me to use the credit on an upgraded phone. How is it ok that a company over charges customers, then forces them stay with them in order to get their money back? It isn't ok, and I have zero trust in them as a company and will no longer refer to clients.

Tried to purchase Gabb Music for my two granddaughters (two phones) and after many phone calls, nothing worked. After two hours on the phone with Gabb, I quit trying. Very, very disappointed.

Gabb wireless watch is defected product. The charging pins at the back of the watch are not aligned and caused charging a very difficult task. As a watch, without effective charging, it is easily out of battery and make the watch useless. What is the worse, even if the watch become unusable, the company won't replace it and keep charging you wireless monthly plan or $150 early terminiation fee. These all happpened to my Gabb wireless watch. The watch has been dead for a few weeks.