Gabb Wireless

THIS IS A REVIEW FROM A KID. PLEASE do not get your kid this phone and phone plan. No maps, no school apps, nothing whatsoever. Missed texts, due to it not downloading, spam calls and more. Texts don't download, even on the 25$ plan, and overall just a really bad phone in my opinion. If there was another gabb phone coming out, I'd really appreciate video calls, more customization and school apps. If they could have their own app store, that'd be really nice. Having a speaker on the front instead of the back would really be nice too. Screen recording, is something that I really want, even if there's nothing to record, so I can actually record the problems and show them to people. This feels way to restricting, and hard to contact anyone. No external messaging apps, such as Messenger kids, Discord, and more. My friends almost NEVER use their phone to message, therefore I have been cut off from a LOT of them. No, I don't use messenger kids, but it seems like a big problem everyone else is having, of NO other apps on the phone. Outdated messaging app, keyboard, that makes me press B instead of the space bar, gestures don't work on the keyboard, like swipe typing, and limited customization compared to well, anything. Voice typing, is something that I'd also really like, as any time you press it, it does nothing. I'd REALLY like google keyboard. More customization, better dictionary, and more. The built in keyboard is just hot garbage. Prices seem a little high, compared to Visible's 25$ a month, unlimited text, calls, and 4G LTE data, with 5G coming soon. All of this was on the verizon network, just like gabb wireless. I understand that the point is having little, to no apps, but I feel like this is just WAY to much. I feel like they just lock it down so bad, and with garbage customization and just, overall bad pricing with everything. I like the idea of pinwheel, where you can approve specific apps, and connect your own carrier, for cheaper prices. The problem with them is that you have to pay an extra 15$ a month for that software. The screen is HORRIBLE (probably on both, because I'm on the newer Z2,) and is overall quite laggy. The camera is straight up garbage, and if your kid decides to put the sim card into their old phone to try and text from there? BOOM. Terminated. The only pros I see to the gabb phone, is Android 10, and the enabling of the new gestures. The finger print scanner, although quite standard, is nice too. The biggest pro, is the battery life. It's actually good, but with the new GPS update, (ONLY for parents to track you, NOT MAPS, NO NAVIGATION, Unlike pinwheel, or using google smart lock on a normal android phone, which you could still track with life360,) I expect the battery life to PLUMMET. Customer service is nice, and responsive, too. Overall, still my second day, just really wish more features and apps were there that could help me progress in things like school. Socratic would be nice, too.

Gabb wireless has great costomer service. Phones are great quality. Parents can have peace of mind. I have recommended gabb wireless to friends that have children.

I wish there was a zero star option. I have an issue so often with the watch I already know all of the steps customer service is going to tell me to do when I contact them and the ONLY solution is resetting the watch completely which is so time consuming to do. Now the watch is not charging correctly and I'm told it's a $40 replacement fee even though I've been paying for a warranty for almost a year?? I can't wait to get out of this contract.

1 star is more than they deserve. Terrible customer service. Devices don't work And don't ever think you will be able to port out your child's phone number. What a joke. Been dealing with trying to get the new pro4 to work and it will not. Sent a new one and they couldn't even get it to work from brand new. Then would not refund any money. The company is the worst!

we pay for texting and music for my kids and neither work the app for one child, I have asked for help, to no avail.is horrible DO NOT SIGN a contract, BAIT and switch. very bad company- I paid for one child to get removed its that bad- the other one comes off christmas and I am paying for the other to get off. They have horrible customer service, never answer the phone emails are answered two weeks or more. Stay away and be happy I told you.

The agent was so helpful in getting my new phone set up! I had been struggling on my own for days, so I really appreciated their thoroughness.

I am a disgruntled Gabb parent because the Gabb product is so utterly terrible. The software and programming used will frustrate you to no end. You will want to pull your hair out. Their customer service is so bad. Buyer beware. I cancelled my service within two months. I waited too long.

Angelyn deserves ten stars! Friendly, efficient, patient! She solved my issue in no time and kept me updated while she was working on the resolution.

Pros: My daughter can make phone calls. Cons: Location services work maybe once a month. The rest of the time, it lags for an average of two weeks. I have reached out to customer service about it 15 times and never heard back. My daughter receives multiple junk calls a week. In summary, it's a phone but the safety functions are non existent. Don't believe the promises. You're better off with pretty much any other company.

They advertise Unlimited Talk and Text. But if they throttle your data, you cannot make a phone call. Calls and Texts both use data. The whole thing is deceptive. I had a long live chat with a person in customer service who was unhelpful. He gave me a phone number to get someone on the phone. I called it, and I sat on hold indefinitely, being told "There are more than 10 calls ahead of you." Turns out I'm not the only one unhappy with them. Very deceptive practices.

My daughter has the Gabb 3 watch. This watch is a complete piece of junk. It's basically a high end Fisher-Price product. Currently the server is down and the step counter/coin collecting hasn't worked in 2 weeks. I have had other issues with this watch too. I have had to do a factory reset twice now. Also before you sign a contract with them read all the fine print. They basically state that they are not responsible if the device doesn't work properly. Zero confidence in their product and I would avoid them. All in my opinion.

I’m so disappointed with Gabb. The Gabb 3 watch has given us problems since the very start. Starting with its inability to charge when it’s put in the charging station to now being unable to respond to any prompts. I have insurance, yet Gabb is refusing to replace my phone because they saw a “crack” in the photo. It’s no crack I assure you, it’s scratches from usual wear and tear. You think a watch targeted to children won’t have any scratches on it? Shame on you. I will never purchase any of your products again.

Had the service for over a year. Not once did the location work right. I reached out multiple times before giving up and cancelling service. In their legal agreement it states that if service is cancelled due to Gabb Wireless not providing a service they claim to provide you do not have to pay the early termination fee. They ended up charging me an early termination fee for canceling. Their customer service is horrible since I was told I would not be charged.

Customer service is terrible. It’s really hard to get through to a live person. When my kids device contracts were up I emailed Gabb, sent a chat message, and tried (unsuccessfully) to get through via phone to the billing dpt to cancel services. They continued to automatically bill me for several months after that. I’m still trying to get my refund.

"Unlimited" Almost Every month my son has gotten a notification telling him that he has reached his data limit for the month, when he only has about 300 text and 4 minutes of calls. When he checks his data usage, it says that 400 MB of His 500MB limit is from gabb's own app, "Gabb Cloud Sync". I have reached out to costumer service 8 times to try to disable it, but they never got back to me. DO NOT BUY

We have had Gabb for over a year, decided to add kids phones to our plan. We called to cancel and were given a recording saying they aren't taking calls and directed to the website, went to do a live chat and were given a page saying they weren't doing live chats. Filled out a page to cancel online and told We would get a confirmation which we never got. Had to go through bank to cancel the payment. How ridiculous. The customer service is nonexistent. Will NEVER recommend this company to anyone.

I got the watch for my 6 year old. It's the worst. Doesn't let you add people from the adults side even though it says you can have more then 5 people. And it doesn't let kids type responses. Customer service takes more then 30min to get back to you and when they do they are not helpful in any way. Also can't track your child in real time like it says you can. They say you have to request to cancel. I'm switching to a real phone service and am so excited to get that wat h to see how it works.

The customer service is mostly AI and a waste of time to get help. The watch phone I purchased in October 2023 has repeated issues of not charging. Gabb has supposedly fixed it, but not replaced or refunded. I pay for a phone and service every month that doesn't work. I had an early Gizmo for a different child through Verizon a few years ago and never had problems like this. Extremely disappointed!

The phone only sent one out of every ten photos or videos when my daughter tried. Want to cancel your service? Good luck!! I have been trying for 6 days, spending over 2 hours a day trying to connect with someone online (as there is no phone number to call) and they make you wait for 30 min+ for them to respond, and if you don't respond immediately (because there is no alert when they do), they will disconnect the chat. Bought a Gabb phone for our oldest of 4 hoping to use it with all of them as they came of age, but will never, NEVER deal with this company or their products again.

I would give this company, no stars ever! Crappy company! The watches kept overheating and burning my kids wrists i asked for replacements and never happened. So i canceled my accounts and created a payment plan. Come to find out there charging me more then agreed apon because they opened another account with not any knowledge to me. So im being charged even more. I asked for refund several times and all i got was a let me look into it for you and no answer. There customer service is awful, bunch of niwots. They do not care to help they just want your money, stay away from them.

I had Gabb wireless for awhile for a child but it didn't work to well. I canceled it via email BEFORE they withdrew it from my bank account. It was STILL taken out of my account. I chatted with an agent from the company and wasn't getting anywhere so I file a complaint with the Better Business Bureau. They tried to get in contact with them but they weren't able to get a response. I was able to find another company that works allot better and is more reasonable.

We canceled our service after a short time and missed the deadline to return the phone. We checked with the company and were assured we could still receive the refund if we returned the phone. We mailed the phone back and never received a refund. We inquired with the company again and were informed that the phone was non-refundable after the deadline. We feel misled and upset because Gabb got our money for the phone as well as the phone. If we knew the item was non-refundable we would have kept it.

On paper the Gabb watch looks great. After purchase it shows a different story. GPS tracking is horrible. I have two of these for my kids and when they are together is will show that they are not. It often shows them miles apart. Battery life is not great. They need charged every day. Support is horrible as well. I opened a ticket at it gook over a week for them to respond. The watch does not support 911 however they charge you the E911 surcharge even though it is impossible to use. I am glad I did not sign up for the contract because I will be canceling my service soon.

Devices are cheaply made, software is buggy, and customer service is not helpful. Need I say more? I made the choice to spend less by signing up for a 2-year contract and I regret it. My only option to get out of it is to pay the exorbitant termination fees. We bought 2 watches for our kids and we have had constant issues getting through to them or receiving calls back. Defeats the whole purpose of purchasing them in the first place. Not worth the hassle. Spend extra on an Apple Watch or flip phone!

Gabb is a great idea, but the quality stops there. The locate phone feature only updates once every three weeks or so, so good luck if the phone is lost. Cell coverage is horrible, regardless of signal strength or WiFi calling being enabled. My child’s phone just randomly stops making calls. Gabb’s help articles are useless and customer service is non-responsive.

I have tried the Gabb phone for my kids for two years now. It's pretty worthless except 1. No internet and 2. You can track who they call and text (with a 24 hr lag). The bad.... - Absolutely worthless App - only way to limit use is by suspending the line via a web browser - very limited diagnostic tools for parents or to help kids learn responsible use. - CONSTANT attempts to upsell - terrible GPS and battery life

GPS never works, it is never accurate. Watch stopped turning on within 6 months of purchase but since I didn't purchase the warranty I have to pay full price for a replacement or pay hundreds in cancelation fees. No way to send pictures. It's very expensive for what you get. The watch is not worth $250. There's no way to lock the screen so kids accidentally make calls all the time. Stay away! Biggest Christmas present regret ever.

Horrible!! I purchased the watch for my 9 nine year old and she could not use it for more than five minutes at a time or It would over heat and shut down. After a couple of months it completely shut down and would not turn back on. Location services on it were never accurate either. I was told there was nothing that could be done, since I did not purchase the protection plan. After months of it not working, I am still being changed a monthly fee. I should have done my homework, because it seems I am not the only one that has this issue.

The phone is great. The customer service is horrible. They double billed me for over a year, and will only refund via monthly credit. So we are locked into Gabb (even though we have no contract) in order to use up the credit. They will not refund my credit card or allow me to use the credit on an upgraded phone. How is it ok that a company over charges customers, then forces them stay with them in order to get their money back? It isn't ok, and I have zero trust in them as a company and will no longer refer to clients.

Tried to purchase Gabb Music for my two granddaughters (two phones) and after many phone calls, nothing worked. After two hours on the phone with Gabb, I quit trying. Very, very disappointed.

Gabb wireless watch is defected product. The charging pins at the back of the watch are not aligned and caused charging a very difficult task. As a watch, without effective charging, it is easily out of battery and make the watch useless. What is the worse, even if the watch become unusable, the company won't replace it and keep charging you wireless monthly plan or $150 early terminiation fee. These all happpened to my Gabb wireless watch. The watch has been dead for a few weeks.

I got this watch for my daughter in high hopes it would be everything it said it was. The first day my daughter received the watch the protective screen was broken by my daughter simply putting on the watch and accidentally dropping it a foot above the ground. The product itself is very cheaply made. Zero durability. On top of that I was charged $298.15 for missing a payment. Customer service is terrible. I would highly advise anyone seeking a watch/phone for their kids to avoid gabb wireless.

Gabb is the perfect phone for all teens! It allows kids to have the freedom of a phone without the dangers. Definitely the best purchase!

My card was compromised so it was shut down. There was no way of paying for the monthly bill and I had to wait for my new card to come in. I was told I could pay with a gift card and when I went to put it online it declined the gift card because it does have a physical address and they wouldn't take it over the phone. It took forever to find a phone number to actually call Gabb Wireless. If you have any problems at all the customers service s*cks. Go with another company.