Name: Gabb Wireless
Rating: 2.1

star star star star star

Etta Ross Dallas, TX

The customer service reps are ALWAYS patient, calm, friendly and extremely helpful.

1 year ago

Reply from Gabb Wireless

Thank you, Etta!

Jan. 18th, 2023

star star star star star

Denise & Matt howard Klamath Falls, OR

awesome awesome customer service! it makes a huge difference talking to someone in the US

1 year ago

Reply from Gabb Wireless

Thank you, Denise & Matt!

Jan. 17th, 2023

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Mark Kakos Conroe, TX

We are on phone number 2 now. First phone bricked and the second phone suddenly lost connectivity to the mobile network. Customer service was terrible and technical support was terrible as well.

1 year ago

Reply from Gabb Wireless

Hi Mark! We’re sorry you’re experiencing difficulties with your device! We hear you and can imagine how frustrating this must be. Our Customer Support works hard to troubleshoot and provide solutions to resolve any issue you might be seeing on your device. They were able to get a replacement device and now a replacement SIM card sent out to you on our fastest shipping to help with that network issue. We would love to personally look into this situation with you to activate the replacement SIM card and help with any further troubleshooting needed. We have reached out!

Jan. 9th, 2023

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Pedro Vasquez Holdings LLC Bloomfield, CT

Was a provider near a relative so went ahead and set them up with a reliable line.

2 years ago

Reply from Gabb Wireless

Thank you, Pedro!

Dec. 16th, 2022

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Charlie T Pasadena, CA

The customer service is my favorite part about this company! Thank you so much for helping me!!

2 years ago

Reply from Gabb Wireless

Thank you, Charlie! We love hearing this kind of feedback!

Dec. 19th, 2022

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Machelle L. Rexburg, ID

I chatted with Scarlet C., and she was wonderful at helping me get my issue fixed. 5 stars!

2 years ago

Reply from Gabb Wireless

Thank you, Machelle! We appreciate you!

Dec. 21st, 2022

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Nicole Maddalone Schenectady, NY

Gabb is a fantastic company, helping parents and kids feels safe in such questioning times.

2 years ago

Reply from Gabb Wireless

Thank you, Nicole!

Dec. 21st, 2022

star star star star star

Kim Westford, MA

Tommy S was outstanding to work with and was very patient in helping me resolve a problem.

2 years ago

Reply from Gabb Wireless

Thank you, Kim!

Dec. 21st, 2022

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Jacks Friend Riverton, UT

Great first phone for our kids. My sons voicemail has never worked but other than that, it's been a good phone.

2 years ago

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Janine Henson San Diego, CA

Customer service seems great but I haven't received my products yet since I just placed my order.

3 years ago

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Kirsten Quint Fairbanks Alameda, CA

Very easy to work with, great product, safe for my young teen, and excellent customer service.

3 years ago

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Karin Ramos Seattle, WA

I had some questions re their contract policy and the customer service representative was fast and efficient.

3 years ago

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Adam S Manassas, VA

Every question answered quickly. Minimal online wait for the chat. Customer service exceptional.

3 years ago

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Stephanie Woodward Pocatello, ID

Love the products and the customer service. Such a great company doing great things.

3 years ago

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Sam Clark West Jordan, UT

they were helpful, i messed up my number port and they were able to get me going

3 years ago

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Angela Wroten Fort Worth, TX

I love the simplicity of the phone and service for kids. The customer service is wonderful.

3 years ago

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Michelle & Jason Glass Las Vegas, NV

Great, friendly service! Also, I love this company and the peace of mind their product gives me.

3 years ago

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JenM Waxhaw, NC

Customer service has been wonderful. Easy to get help. And my kids love the phones!

3 years ago

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Marissa Mitchell Hobbs, NM

Always professional and personable! Any problem thought impossible is handled without any issues!

3 years ago

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Elena Till Lynnwood, WA

I loved how fast the customer service was! Lucy C. was amazing, and I got help right away.

3 years ago

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Tonia Ziter Midvale, UT

phone issues were resolved in 5 minutes with an easy fix. great customer service

3 years ago

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Hayle Clark Kanab, UT

Amazing customer service, even while at work they were helpful and didn’t take up all my time

3 years ago

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Hailey Hamilton, OH

Great service! Great staff! Loved it! If i didnt get a phone as a gift id totally stay!

3 years ago

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Raquel Acevedo Idaho Falls, ID

Great customer service and great phone.. Grateful for a product that can protect children.

3 years ago

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Juliana Torres New York, NY

Worst customer service ever, it is really a waste of money and time with this company, but they take your money every month with no problem

8 months ago

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Lisa E Vacaville, CA

Excellent customer service! Very professional, kind, and caring!

1 year ago

Reply from Gabb Wireless

Thank you for this review, Lisa! We're happy to hear that Gabb is a great fit for you and your family!

Mar. 27th, 2023

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Serpentcrusher7 OLOSS Detroit, MI

Overall great experience. Could work on some of the technicalities of the phone.

1 year ago

Reply from Gabb Wireless

Thank you, Serpentcrusher!

Feb. 2nd, 2023

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Alexxis Smith Layton, UT

Excellent customer service!!! So happy we bought this for my son!

1 year ago

Reply from Gabb Wireless

Thank you, Alexxis. We're glad that safe tech is working for your family! We appreciate your support!

Feb. 2nd, 2023

star star star star star

Sefilinga Vaikeli

like the live customer services very friendly n knowledgeable

1 year ago

Reply from Gabb Wireless

Thank you, Sefilinga!

Jan. 19th, 2023

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Jo

It’s nice having a point of contact with my kids without internet.

1 year ago

Reply from Gabb Wireless

Thank you, Jo!

Jan. 18th, 2023

star star star star star

Anne Larsen Lincoln, NE

I liked the safety it gave us. It was good to have while our daughter babysat.

1 year ago

Reply from Gabb Wireless

Thank you for this review, Anne!

Jan. 18th, 2023

star star star star star

Terra Neilson Washington, UT

1 year ago

Reply from Gabb Wireless

Thank you, Terra!

Jan. 18th, 2023

star star star star star

Sarah Andrews Norman, OK

Wendy was extremely helpful, pleasant, and patient with our device system reset

1 year ago

Reply from Gabb Wireless

Thank you, Sarah!

Jan. 17th, 2023

star star star star star

Hollie TX

I have been so impressed with gabb - especially the service folks

1 year ago

Reply from Gabb Wireless

Thank you for this review, Hollie!

Jan. 12th, 2023

star star star star star

Rebecca Woodruff Albuquerque, NM

So far my experience has been great! I look forward to future interactions.

1 year ago

Reply from Gabb Wireless

We appreciate you taking the time to leave this feedback! Thank you Rebecca!

Dec. 15th, 2022

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TRD MPP Canton, OH

They got great customer service representatives, who care about their customers

1 year ago

Reply from Gabb Wireless

Thank you! We love to hear this!

Dec. 14th, 2022

star star star star star

Shannon Schommer Bloomfield, NJ

The online live agent was quick and helpful in addressing my issue.

2 years ago

Reply from Gabb Wireless

Thank you, Shannon! We appreciate you!

Dec. 20th, 2022

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Mother to many Ann Arbor, MI

Two phones broke - twice. All attempts to reach customer service resulted in no response, and often waited over an hour only to be disconnected. DO NOT RECOMMEND,

2 years ago

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Kristin Hawes West Valley City, UT

Good customer service, very friendly and helpful in resolving issues.

3 years ago

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Vanessa Hoegel Chino Hills, CA

The person who helped me in the chat, Shawn O, was so incredibly helpful!

3 years ago

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Secret Compass Fort Collins, CO

happy to have a phone that just calls/texts. Thanks for offering this.

3 years ago

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Ashley Heaton Salt Lake City, UT

Great cell phone for my teenage son. Awesome customer service as well!

3 years ago

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jason Fort Worth, TX

The live chat is nice and helpful and the phone is a good fit for my children

3 years ago

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Michelle Cicchetti Rochester, NY

GREAT customer service!! I suspect the coverage will be the same!!

3 years ago

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Kim Zakaryan Redding, CA

Excellent customer service when we had an issue with the phone!

3 years ago

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Janae Palmer Wilmington, DE

Very chill and kind and willing to help with every problem!!! Very helpful!!!

3 years ago

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Dustin Johnson Orem, UT

Quick response and help. Easy solution to problem I was having

3 years ago

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Pete Parkinson Denver, CO

Great first phone for our middle schooler. Love the new upgrades of the Z2.

3 years ago

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Gregg Marshall Logan, UT

They are great to work with and have excellent customer service.

3 years ago

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Scott Mckee Yakima, WA

Great plans and phones for kids. Very responsive and user friendly.

3 years ago