Gabb Wireless

We bought the phone for our teenager. The fact that it restricts our teenager from accessing the internet and social media yet still lets us keep in touch with him is the whole point of the product, and we are very satisfied with it!

Happy customer!!! Team goes out of their way to help :) always have and will continue to recommend to family and friends!! Luv the new bluetooth and mp3 features for listening to music via wireless headphones, AND the GPS locating feature, these will be a great addition to an awesome phone

We got a Gabb phone for our teenage son and it has been great! We love being able to contact him at all times with a phone but also not have to get him a phone with an internet connection. It is a safe phone for him and a great solution for our phone needs!

My daughter has the Gabb 3 watch. This watch is a complete piece of junk. It's basically a high end Fisher-Price product. Currently the server is down and the step counter/coin collecting hasn't worked in 2 weeks. I have had other issues with this watch too. I have had to do a factory reset twice now. Also before you sign a contract with them read all the fine print. They basically state that they are not responsible if the device doesn't work properly. Zero confidence in their product and I would avoid them. All in my opinion.

I’m so disappointed with Gabb. The Gabb 3 watch has given us problems since the very start. Starting with its inability to charge when it’s put in the charging station to now being unable to respond to any prompts. I have insurance, yet Gabb is refusing to replace my phone because they saw a “crack” in the photo. It’s no crack I assure you, it’s scratches from usual wear and tear. You think a watch targeted to children won’t have any scratches on it? Shame on you. I will never purchase any of your products again.

Had the service for over a year. Not once did the location work right. I reached out multiple times before giving up and cancelling service. In their legal agreement it states that if service is cancelled due to Gabb Wireless not providing a service they claim to provide you do not have to pay the early termination fee. They ended up charging me an early termination fee for canceling. Their customer service is horrible since I was told I would not be charged.

Customer service is terrible. It’s really hard to get through to a live person. When my kids device contracts were up I emailed Gabb, sent a chat message, and tried (unsuccessfully) to get through via phone to the billing dpt to cancel services. They continued to automatically bill me for several months after that. I’m still trying to get my refund.

The phone is great... The customer service is horrible. The website is incredibly hard to navigate, took 2 hours to activate service and it was so confusing. The people that I spoke with seemed like they had no idea what to do. I messaged today trying to follow up on app requests and she told me to email apps@gabb.com which I did and it is not even a valid email address. It is IMPOSSIBLE to get anything done past just basic phone and service.

Love the concept... Execution has been absolutely failed. Customer service is more painful than you can imagine. Nothing gets resolved simply or at all, regardless of how black and white the matter. Hours spent with customer service on numerous occasions just trying to get a functional product... Countless emails and chats to try to utilize the paid extended warranty.... useless, and I was informed they are too busy to deal with it after many hours invested and warranty paid for well over a year. Again, I love the heart behind the concept, but if you have hair and want to keep it, I'd try a competitor. I don't even know anything about the competition, but I'd try them blindly over gabb. That's how bad the service is. I might even say it makes AT&T customer service look good 😬

Gabb is the worst mobile company I have encountered. Their products are mediocre, and their customer service is terrible. I regret being a Gabb customer and do not recommend anyone purchase their products or use their services. Here’s why. • I ordered two Gabb 3 watches, one Gabb 3 Pro phone, one phone case, screen protectors for the phone and watches, and an additional watch band. • The phone case was never sent, although I paid for it. After multiple interactions with Gabb’s customer service department, I still have not received the case. Gabb charged me for an item they never delivered. This is unacceptable. • One of the charging cables for the watch did not work. Thankfully, customer service sent me a new one. • The products have not been reliable. For example, the watches consistently fail to send or receive calls. The voice-to-text feature is non-functional. The step-tracking feature is highly inaccurate. The location tracking feature is unreliable. • On several occasions, my wife and I attempted to call, email, or chat with customer service, but (1) either never received a response or (2) received an automatic reply stating, for example, “Our Gabb Experts are at Capacity! Our Gabb Experts are currently at capacity due to our Holiday Sales and Promotions. We invite you to check in a little later.” • We also received a generic email from the CEO, Nate Randle, stating that, due to the holidays, their support systems were “overwhelmed” and that many customers “have had a negative experience trying to get in touch with us.” • While I appreciate that Mr. Randle acknowledges these negative experiences, Gabb has refused to take responsibility for their poor service. • The cumulative effect of these experiences has left my wife and me with no confidence in the dependability and reliability of Gabb products and services. • We made several requests for a full refund. However, Gabb rejected our requests for a refund since we were past the return period. We were further told that we would have to go through tech support with a product agent to confirm that our devices were not working in order to approve a late return. This was communicated to me without acknowledging Gabb’s persistent failure to deliver quality service in a timely fashion. • The reason we were past the return period by the time we finally connected with Gabb agents via their chat services was that Gabb failed to respond to our earlier correspondence. • At this point, requiring us to troubleshoot our problems with a product agent is unreasonable. We made multiple good-faith efforts to rectify our issues, while Gabb consistently failed to deliver reliable products and customer service. While I have repeatedly asked to cancel my subscriptions and get a refund for the products I purchased, Gabb has refused my requests. Gabb’s poor-quality products, unreliable control processes, and difficult-to-reach customer service have made for an entirely unsatisfactory experience. My recommendation: do not purchase Gabb products.

I have had a Gabb line for a watch for over a year. I decided to try a phone and it’s been nothing but problems. The location is never correct, texts and calls don’t go through. It’s been more trouble than it’s worth. So I decided to cancel even though I still have 9-10 months on the contract. I’m not pleased having to pay a cancellation fee for a line that doesn’t work. But, I get it. It’s a contract. I owe $116.57. $100 for the early cancellation and $16.57 for the taxes. It’s pretty crazy how they charge so much for cancelling a line that didn’t work more than half of the time. It took days for this to be “handled” and I was not treated with transparency and respect. As if this was a situational issue on my behalf and not an issue with YOUR SERVICE. Then it took another 20-30 mins for your online support to basically shrug me off and then give me this email to file my complaint to. I still have another line active!! I’m still a customer!! I even stated how I have not had issues with the watch. But, I feel as though I have been treated with such disrespect for something that wasn’t even my fault!! Do better. We are just people trying to make sure our kids are safe. You obviously have lost that vision.

The worst phone for kids! No service, even though they use verizons towers. Even if connecred to homes wifi! Calls dont cpme through, you can sign up for MMS but they still wont be abe to download the photos or ringtone you send. Youll also get a notification stating they are over their limit for data, even though they are on the wifi 90% of the time, and if you call they cant tell you what data was over. Not worth saving a few bucka, or the "keep your chood safw from the internet" selling points. Better off with straight verizon and use the family app to control what and how long your child can be on. 2 year contract from he//!. Run away.

I would stay away from Gabb wireless! All other cell phone providers now offer safe and secure settings for young users, don’t get sucked into Gabb’s contracts unless you are ready to suffer. Their customer service is atrocious! You will never be able to talk on the phone with support help. I just waited 30 minutes!! on the chat trying to speak and get help from one of their representatives. This company is unprofessional and doesn’t seem to be out for your best interest. They make it extremely difficult and confusing to cancel any service with them. The GPS on my kid’s phones never worked correctly either. I wish I could say more positive things about this company, but truly the whole experience with them has been so frustrating.

They went down hill, WORST customer service! We got a Gabb watch about a year ago. It worked OK for what we needed but did struggle with being able to charge correctly. For Christmas we ordered an upgraded watch and a new watch for our daughter. The upgraded watch came but never worked. Our daughter’s watch never came. We contacted Gabb multiple times before Christmas and they guaranteed it would make it it never did. We tried for three weeks straight to get a hold of someone to know avail. By the time we got a hold of someone after three hours on the phone, they told us that the package was mailed even though they couldn’t prove any UPS tracking number and we had no email evidence that it was sent. Instead of reimbursing, they wanted us to pay for a new watch for the one missing. They also would not take back the watch that would not work because it was past the return date. Mind you we have been trying to get a hold of them for three weeks easily within the return window but every time we try to contact them, they would say try again later we cannot take more calls. We emailed multiple times to no response. We are disputing the charge and would never recommend them to anyone.

We had the Gabb watch for 2 years and it did exactly what it said it would. It was perfect for our young daughter. We decided to upgrade to the Gabb pro3 for Christmas. The phone never worked correctly. It didn't seem to have enough cel. service to regularly place phone calls or send texts. Sometimes it works. Sometimes a text will arrive a few hours later. The GPS never worked. On December 26, I started trying to get help. Of course I didn't get anyone that day, too busy. I finally got someone on Chat on December 28. She said she would do an update that would take 24 hours. So, on December 29, when it still didn't work. I was back on chat for a long time. I was told that this was an issue she couldn't fix, and the technicians were gone for the holiday weekend, so try again after the New Year. So, when you try and contact them, you have 3 options: chat, phone call, e-mail. I sent e-mails and got an immediate response saying they are too busy, the request is cancelled. Most of the phone calls got a recording saying they are too busy, try again later or go online and read the "help " section. Which I have searched through many times. Chatting often said they were too full. But, I did get someone on January 3rd. We chatted for 4 hours. He said he didn't want to send me a new phone because he was going to keep trying to fix it. He would send me an e-mail. He NEVER sent an e-mail. So, after I week I started contacting gabb again. I finally got a human to respond to emails. She was very helpful, but she also was unable to get the phone working. So, after a month, I decided I was done. So, last night I filled out the service cancellation form and this morning I went on chat. It took half an hour for someone to come on and tell me that they will cancel my service, but since I agreed to the contract of 2 years, I have to pay an early termination fee. I tried to explain that the phone doesn't work and I have wasted HOURS trying to get them to fix it. Doesn't matter, I still have to pay! I am very disappointed in the service at this company. If you get a bad phone, you are out of luck! January 22 - Update. After the very frustrating chat on Saturday, I contacted them again on Monday. This time I chatted with a more reasonable understanding gal. She looked over my account and the issues I have had. She was very helpful and told me that I would be refunded and would not need to pay a termination fee. Although I did not enjoy trying to get help for a month, I do truly appreciate the company taking responsibility for a faulty product.

I have been a customer for a while but I just upgraded my son's device to the pro3 phone. I need assistance with enabling apps and I have been trying to get support for weeks now. I have sent emails called and tried to chat online. I have not been able to get any assistance. I get that they are busy after the holiday but this is absurd. I have tried reading there documentation to do things my self but they apparently decided to make changes to there user portals and not upgrade the documentation. So I have been looking everywhere to find something in the documentation that does not exist in their portal. So now that they are not talking to their customers at all they just direct you read there support documentation. This makes me very worried about the longevity of this company and I think it is time to jump ship.

To preface, I originally was with Gabb for one year and it was great, but I did not need to contact them for any reason, so this could have been an issue long before now. I purchased my son a new phone for Christmas. Set it up and began having issues with it to the point that he wasn't receiving or sending messages. I tried contacting Gabb using the contact us tab on their site... nothing. No one responded to the chat, no one answered the phone (I was on hold for awhile and then it had some automated message and hung up on me) and no one has responded to my emails and requests to cancel service. Would not recommend. If you dont believe me just look at their Better Buisness Bureau profile - it speaks for itself. Don't get scammed. To Gabb- Yall need to figure your issues out, hire staff and refund all of your customers that you are taking advantage of. What you're doing is not okay.

I have had nothing but horrible experiences with this company and I'm sad that I'm just seeing all these negative reviews now. I purchased two gabb 3 watches for my children for Christmas with their black Friday Sale. I was told not to activate the devices until the 20th of Dec so they would be ready for Christmas. I was never able to activate them on the 20th, both devices would not connect to the network. I was told to try again the next day, the next day it was the same issue. I spent 3 hours on the phone with tech support, having to hide from my kids the entire time, 3 days before Christmas. The watches never ended up working, so they had to send me new devices. This was my children's Christmas present. Now I had nothing to give them. They didn't care. The entire time the girl who was helping me seemed annoyed and frustrated-I could literally hear her rubbing her face while talking to me. Customer service is horrible. Also- during this entire debacle I was able to find out that they only applied the black Friday discounts to one line! I would have been charged more without my knowing. After asking to speak with a supervisor, the agent on the phone asked me why I wanted to speak with a supervisor. Why? I need a justification ad to why I want to try and gain confidence in a company that is already failing me? Wow. I was finally patched through to Nathan and he told me he would put an urgent note on my order together my new watches shipped out by the end of the day (Friday before Christmas). We'll I didn't get a "label created" notice from Gabb until the following Wed (Dec 27) and they 2 day shipped it to me. I recieved the package on the Friday before new years weekend at 7pm-just past business hours. Come find out, they sent the wrong color watches!! Trying to call now you just get hung up on due to "influx of calls". Probably thousands of other people also dissatisfied. At this point I'm done with this company and they WILL refund me at full cost for the horrible service, horrible devices, and inability to do as they say they will do. Avoid. Spend the extra $100 and get the apple watch.

I love the concept of Gabb, but it is way overpriced for almost NO service! I pay $31 a month just for text for my daughter's phone while paying $25 for unlimited data and text on my own. My biggest gripe with them is customer service. It is TERRIBLE. THe staff is unknowledgeable and cannot answer questions. Their phones are garbage as well. My daughter's stopped working properly within a few months of receiving it. It Stopped notifying her when she gets texts and stopped ringing altogether. Look elsewhere to keep your child safe.

Their customer support is atrocious and I would give it 0 - stars if I could. I worked in telecom support for over 25 years to I know what constitutes good support. Not having 7/24 / 365 support is lame for a phone service provider, which makes me wonder if their front line "support" isn't outsourced overseas. Husband ordered it from Amazon and we were excited for our 11 yo to get a phone of his own. We paid for music and you have to log in to your kid's Gabb ID to access music. Keep getting a network connection error. Confirmed we were connected to a network, did a few more trouble shooting techniques , and rebooted the phone several times. On Tues. waited on chat for an agent for over 45 mins. Granted I know they may be slammed with the holidays but they don't even periodically ping you that you are still in queue or that they haven't gone home for the day...horrible. Finally got someone who in the end told me he had to open a ticket with their technical team and they would e-mail me response. No ticket number or nothing. within 24 hrs. of no response I pinged them again. Waited for over 30 mins. with no periodic ping that I was still waiting in queue or anything...radio silence. When I worked with a "support" person he finally told me, after trying to help me and even suggesting that my signal wasn't strong enough (well why does my phone and computer work then???), that there was a known problem. I asked for a master ticket number that I could reference when checking in to see if there is an ETR and he said there is none. This is just unprofessional. If there is a known problem orbug then don't offer customers the service until you can actually offer it. you're charging them for something you can't currently offer...seems kind of dishonest IMHO. They did offer me a $5 credit for one month for the music but still.

- Service was good at first, but my daughter lost relationships and was very nervous because she was unreachable on her device. Horrible service. - When the phone worked, the number was spammed constantly. I found the numbers provided are mostly leaked low quality numbers. - Called to Cxl because we moved on to a reliable provider and they said I couldn’t call ahead of Cxl date. So, I tried back on the date I needed to cancel and despite 20+ attempts to chat with their online service, 5 phone calls which weren’t even transferred simply an auto-recording that said, “Sorry, we are to busy. Bye!” I tried emailing and received an auto response there as well encouraging me to try again later. Bottom line: Great concept. Horrible execution. Avoid this business.

This is the most dishonest company I have ever worked with. They advertise a free, no-contract phone but do not mention that if you cancel within six months then you have to pay full price for the phone. That is a contract! I signed up over the phone and this was never disclosed. There is an asterisk that does mention an activation fee but that is it. I spent over two hours on hold trying to get a hold of the billing department to cancel my service but was able to talk to someone in sales within 5 minutes. I highly recommend finding a different company to work with, you will regret signing up with Gabb Wireless.

**Gabb Wireless has an F rating and pages and pages of unanswered complaints with the Better Business Bureau! Buyer BEWARE!** This company is very dishonest and their products are subpar. I have been a customer for several years. There are constant issues with pairing to the parent's Gabb app for accurate location information, the quiet settings during school don't work and my child keeps getting in trouble for his phone making noises when it's supposed to be silent. To make matters worse, I've had multiple technical issues with 2 different devices. They are not made to last, they are made to break so the company can collect ridiculous deductibles and monthly fees. Most recently, my son's phone wouldn't let him open his phone with his fingerprint or the correct password. Customer service is horrible. They don't post the number on the website to make it harder to get support - once you do get the number from the chat feature, be ready to be on hold for at least 45 minutes and then get hung up on. I finally got through after multiple attempts and the customer service rep told me we would have to do a factory reset. After going through that whole process, it caused the phone to start shutting down over and over. So I called with 1 issue and ended up with a worse problem! When I call back because the phone keeps shutting down, I'm told it'll have to be replaced and despite paying monthly for the extended warranty, I'll have to pay a deductible that is nearly the cost of the current price of the phone!! Mind you, I'm only having to replace it due to the new issue caused by the directions I was following from their customer service rep!! Outrageous! I tell them this is unacceptable and they said I could try talking to the billing department to see if they would adjust the fee. I wait on hold yet again. After finally talking to billing, they will not budge. I tell them that I shouldn't have to pay for a replacement on a phone that looks perfect - no visible damage at all - but is a terrible product that their tech dept made worse with their "troubleshooting" directions. I decided to file a complaint with the Better Business Bureau. In filing that complaint, I see that Gabb is not affiliated with BBB and it has PAGES AND PAGES of unanswered complaints with an F rating from BBB! Buyer Beware!!!

Stop!! Don’t waste your dollars on this cheap worthless product. Also the company itself are horrible snakes. It says unlimited talk and text but that is a lie. We had this phone less than a month (maybe 2 weeks) and suddenly calls and text don’t go through. They say it is throttled meaning we used all the data for that bill cycle. What happened to UNLIMITED!! The lousy customer service just says oh just use it on WIFI.till then. how will the kids be able to call /text outside of a WiFi area? They even try to get you to subscribe to music which for $5 which turned into more nonsense. So take pictures and videos as kids like to do plus listen to music uses up all the data leaving the phone totally useless when it supposed to be for them to call or text us in the first place. We can’t communicate. BTW, we only send 38 text. Next they try to tell me it’s under contract and will be $150 to cancel it. This is a big giant SCAM!! Stay away. I guess it’s best to talk to your lawyer and report them to the BBB. THANKS FOR TAKING ADVANTAGE OF ME GABBHOLES.

I bought my son a Gabb watch to be able to get in contact with him and to be able to locate him (and thus build trust). The location setting was not working. I spent a panicked hour trying to find my child, following his continually moving location on my phone. I finally went to where he was supposed to be only to find him there with his watch in his bag, not moving, not 1/4 - 1/2 mile down the road or in the woods or in some strangers house (all of which showed up as his location during the hour of trying to find him). This is wholly unacceptable. This watch is supposed to help us feel safe and not put me in a panic thinking my child has been abducted or is being rotten. And the only way to MAYBE fix the problem is to unpair and repair...wiping all the history, contacts, lock modes, etc. that we set up (which we have already had to do twice before in the 15 months we've had the watch for other reasons). I am really really unhappy, and I unhappy with the way finding a potential resolution (because who knows if this will actually work...do I trust the location ever again?) was presented. Terrible "customer service." Major problem if the location settings can't be trusted.

The phone hardware is average as the whole point of Gabb is to have a simple trial phone for your kid. GPS location tracking app is not perfect but they have been improving it. Customer support was very proactive and helpful. Ultimately we decided we DID need more bells and whistles on a phone so chose to disconnect from Gabb in favor of another product. I would recommend for your child’s first phone.

Our son had Gabb for a little over a year and it was just ok. The customer service was terrible. Couldn't reach someone most of the time and we had a REALLY difficult time to get the GPS tracking to work a lot of times! Our son would go with a friend for hours and we couldn't track him and wouldn't be able to reach anyone to help us fix it. I think if they could improve their customer service it would be a better company to go with. We had to switch to Apple for him so we could track him easily. The phone service was fine. Kind of expensive at $30-$35/month.

Amazing watch. Amazing Service. Unbelievable product. Love that our son can get in contact with us, and vice versa, without having access to things we don't want him to have!

I received the help I needed by calling the number. It would be nice to have more discounts, but I'm very appreciative of the products for my pre-teen who is so anxious for a phone.

The gab wireless phone service the purpose it was intended. I am confident that my son is able to communicate through Colin text without the perils of online presence. Location services has given me a little trouble, but I was not counting on that service to begin with.

First of all, I was able to speak with a live person! These days it's SO frustrating to receive help by email only.. Second, she was able to take care of my needs in a timely manner.

We've had the Watch phone for less than a month. It will no longer send text messages. There is no tech support over the weekend, so we waited until Monday for them to "reset the network". This did not fix the problem and support is not responding. Also, the battery life is terrible. My daughter barely uses the watch and it needs to be charged daily. Update: Support did finally fix the texting issue. The battery life is still marginal and the watch phone feels "fragile", no way it will last 2 years, but for now it meets our needs.