Name: Gabb Wireless
Rating: 2.7

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Tifani McKenzie

Outstanding customer service!!! We had a problem making and receiving phone calls/texts. The customer service agent was friendly, patient, and knowledgeable. She got the phone fixed in just a few minutes!!

1 year ago

Reply from Gabb Wireless

We are happy to hear that this issue got solved quickly for you! Thank you, Tifani!

Apr. 26th, 2023

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John Stoeckel

The phone hardware is average as the whole point of Gabb is to have a simple trial phone for your kid. GPS location tracking app is not perfect but they have been improving it. Customer support was very proactive and helpful. Ultimately we decided we DID need more bells and whistles on a phone so chose to disconnect from Gabb in favor of another product. I would recommend for your child’s first phone.

1 year ago Edited April 11, 2023

Reply from Gabb Wireless

Hi John! we hear you with each one of these concerns, this does sound extremely frustrating. We are very sorry to hear that you had these issues with your device’s GPS tracking and that your device was misplaced. This definitely isn’t normal with our GPS. We have many troubleshooting steps we could have tried with you to get it working properly. However, when canceling a contract early, in our terms and conditions there is an early termination fee for canceling your contract when it is not yet fulfilled. We would like to learn more about this situation and help make this right with you! We have reached out!

Apr. 10th, 2023

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Honest consumer Concord, NC

Our son had Gabb for a little over a year and it was just ok. The customer service was terrible. Couldn't reach someone most of the time and we had a REALLY difficult time to get the GPS tracking to work a lot of times! Our son would go with a friend for hours and we couldn't track him and wouldn't be able to reach anyone to help us fix it. I think if they could improve their customer service it would be a better company to go with. We had to switch to Apple for him so we could track him easily. The phone service was fine. Kind of expensive at $30-$35/month.

2 years ago

Reply from Gabb Wireless

Hi Honest consumer! We hear you, this does sound highly frustrating and we are sincerely sorry for the issues you had with your device and customer support! We are very sorry to hear that you have had this experience with our customer support, this does not sound normal. We want to learn more about the issues that you were having with the GPS on your device, we do apologize that you had issues with this feature! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 27th, 2023

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Rebekah Barrios Manhattan Beach, CA

If your child deletes text message you can’t see it as a parent. So you have no idea what they are texting to each other. Also, you can’t turn off text messaging altogether. Well they say you can but it might pop back on they can’t guarantee that if you choose it to be off that it won’t pop back on and you will have no idea when, knowing this I wanted out of the phone but they are forcing me to complete my year with them even though we are no longer using the phone at all. Bull, now when I want to cancel they will make me pay early cancellation contract fee. Absurd. Do not go to this company they have reps that do not help or no what they are talking about.

2 years ago

Reply from Gabb Wireless

Hi Rebekah! We hear you, this does sound extremely frustrating and we do sincerely apologize for any frustration that this has caused! We do appreciate the feedback about the text messaging, and we will make sure to send it over to our team! We are sorry to hear that you have had this experience with our customer support, this does not sound normal. We would like to get a better understanding of what has gone on and try to help make this situation better for you! We have reached out!

Feb. 14th, 2023

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Christopher Cords Minneapolis, MN

Amazing watch. Amazing Service. Unbelievable product. Love that our son can get in contact with us, and vice versa, without having access to things we don't want him to have!

2 years ago

Reply from Gabb Wireless

Thank you, Christopher! We're happy to hear that Gabb is a good fit for you and your family.

Feb. 10th, 2023

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Ruth Chambless Jeffersonville, IN

I love the concept of the Gabb phone, no internet or social media. I do not give a 5 star because as a parent that is conscious of these things, I am also conscious of music my child is exposed to. I would be so much happier if there was no radio app on this phone!

2 years ago

Reply from Gabb Wireless

Thank you Ruth for this review! We appreciate your taking the time to write this and hearing your feedback. We will be sure and share this with our team to take a look into!

Feb. 9th, 2023

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Cathy Clarksburg, WV

I really appreciate the heads up when kids are using phones too much. I just don’t like that I don’t always have a better understanding of what parental controls I have over their phones

2 years ago

Reply from Gabb Wireless

Thank you, Cathy!

Feb. 1st, 2023

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Katie Hopkins

I received the help I needed by calling the number. It would be nice to have more discounts, but I'm very appreciative of the products for my pre-teen who is so anxious for a phone.

2 years ago

Reply from Gabb Wireless

Hi Katie! Thank you!

Jan. 30th, 2023

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Michelle Porzelius Chicago, IL

I do not like that you are a communication company that does not offer a phone service to call to receive help when you are having technical difficulties. I realize that in this world we are constantly neing pushed towards the name of convenience but having a person to talk to on the phone is a much more natural process and should still be an option for helping customers.

2 years ago

Reply from Gabb Wireless

Hi Michelle! We hear you that calling and talking with an agent to help get your questions answered is an easier option for some people. We wanted to let you know that we do have a call-in option for our amazing Customer Support. That number can be found on our website under Contact Us. We apologize for any confusion. We would be more than happy to send you a direct link as well. We have reached out!

Jan. 27th, 2023

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TexasFam Fort Worth, TX

Jet was so helpful, extremely kind and professional, I felt he went above and beyond. He went through things step by step, was very patient, and he made everything very easy to understand. Thank you so much! -Ashley

2 years ago

Reply from Gabb Wireless

Thank you for this review! We love hearing about positive experiences our customers have with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Jan. 25th, 2023

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Jason K Austin, TX

Overall the service is great. It's exactly what we were looking for with a limited phone. Part of me wishes there were more options like an Amazon music. Gabb has their own option, but price adds up when you add things like MMS and music, etc.

2 years ago

Reply from Gabb Wireless

Hi Jason! Thank you for this review and the feedback. We'd be happy to bring this feedback to our team to look into for a potential future update. Thanks again!

Jan. 20th, 2023

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Maranatha Carthage, MO

The gab wireless phone service the purpose it was intended. I am confident that my son is able to communicate through Colin text without the perils of online presence. Location services has given me a little trouble, but I was not counting on that service to begin with.

2 years ago

Reply from Gabb Wireless

Thank you for this review Maranatha!

Jan. 19th, 2023

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Natalie Parker Breckenridge, CO

5 Stars. Great product. Personal support. We own 2 Gabb phones for my 2 older kids age 14 and 13, and I will be buying 2 more for my other children when the time comes. Thank you Gabb!!

2 years ago

Reply from Gabb Wireless

Thank you for taking the time to leave this review! We appreciate you, Natalie!

Jan. 18th, 2023

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Michelle Berea, OH

Everyone has been very helpful and supportive each time I’ve had to call. I’m impressed that Gabb is sending a new phone out while allowing us to use the current phone. It’s great customer service!

2 years ago

Reply from Gabb Wireless

Thank you for this review, Michelle!

Jan. 17th, 2023

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Melanie Fillmore Saratoga Springs, UT

The customer service is stellar. They are patient, competent, and thorough. However we have had multiple problems with the phones. They have always been accommodating in problem solving but it has required several hours on the phone on my part to address these problems. I think we finally have it all figured out but it has been a bit frustrating.

2 years ago

Reply from Gabb Wireless

Hi Melanie! We are happy to hear that you have received the necessary assistance! We apologize that you have had multiple problems with the devices, this does not sound normal for our devices! If there is anything further we can do to make this right, please reach out! We want to reach out but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 2nd, 2023

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Wendy Lindsey Las Vegas, NV

First of all, I was able to speak with a live person! These days it's SO frustrating to receive help by email only.. Second, she was able to take care of my needs in a timely manner.

2 years ago

Reply from Gabb Wireless

Hi Wendy! We always appreciate feedback about our customer service team! Thank you so much, we're glad you got taken care of!

Dec. 30th, 2022

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Julie Hayes Eagle, ID

Great company to work with. My 16 year old was super mad about getting a Gabb phone that he broke it. Gabb was great with working on getting me a replacement free of charge!!!! Thank you Gabb!

2 years ago

Reply from Gabb Wireless

We're so happy to have you Julie! Thank you for the kind review, we always love to hear feedback!

Dec. 30th, 2022

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AJ Shedd, OR

We've had the Watch phone for less than a month. It will no longer send text messages. There is no tech support over the weekend, so we waited until Monday for them to "reset the network". This did not fix the problem and support is not responding. Also, the battery life is terrible. My daughter barely uses the watch and it needs to be charged daily. Update: Support did finally fix the texting issue. The battery life is still marginal and the watch phone feels "fragile", no way it will last 2 years, but for now it meets our needs.

2 years ago Edited December 16, 2022

Reply from Gabb Wireless

Hi Amanda! We are very sorry to hear about these issues that you have been experiencing! We would love to help take a further look into this for you guys and get you properly taken care of. We have reached out!

Dec. 14th, 2022

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Amber Leder Canby, OR

The customer service rep talked me through a lot of things, I was probably on the phone with her around 30 min or more, I was worried I was taking too much time but she happily helped me with my phone and new app install.

2 years ago

Reply from Gabb Wireless

Hi Amber! We're so glad to hear you were taken care of. We are always happy to help!

Dec. 14th, 2022

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Lilly Blesing Flower Mound, TX

I am aligned with Gabb's mission to keep kids connected and safe. We've had a great experience with Gabb starting with a watch for our child and we will eventually upgrade to a phone.

2 years ago

Reply from Gabb Wireless

Thank you, Lilly! We love to hear this feedback!

Dec. 15th, 2022

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Mark Henderson Smyrna, GA

We have been a customer over two years. The first phone was more a standby, just in case we needed to communicate with our children. Was never used enough to really test it out. Now the kids are older we decided to purchase two Z2 phones. After having them for less than 30 days. We now see that was a mistake. Very poor signal strenght when inside buildings. That is a huge issue when inside their school or at school events and we cannot connect or never receive their txt messages. If it wasn't for the fact we aren't ready for the phones to have internet we would have gone with another option. As far as trying to get a hold of support, and believe me I have burned up my time waiting in the que just to get one of the phones to even work. Although the staff is helpful and responsive. Gabb needs to look at how other companies operate support centers.

2 years ago

Reply from Gabb Wireless

Hi Mark! We hear you and can see how this situation is frustrating. We are sorry that your device is having these issues! This does not sound normal for our devices to not get texts or have great signal strength. We are sorry to hear you have had this experience with our customer support, we try to get to each customer as quick as possible. We would like to learn more about what has gone on, and help make this right with you! We have reached out!

Dec. 21st, 2022

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Jessika Thompson Salt Lake City, UT

We were having issues with connectivity and Hanna G. was there to help, she ws promo in her responses and stayed until the issue was resolved. its nice to "chat with a real person not a bot! Thanks Gabb, thanks Hanna !

2 years ago

Reply from Gabb Wireless

We love to hear this, thank you Jessika!

Dec. 21st, 2022

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Caden Kunkle Sebastopol, CA

Every time I’ve talked to Gabb customer service they are very polite and nice and helpful and this time was no different, Brad fixed my problem in record time with a Great attitude :)

2 years ago

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JoReSmi San Tan Valley, AZ

While the intent is good, there are some extremely frustrating things about the gabb phone. The phone is extremely fragile and poorly built. There is also no way to back up any of your text messages. When trying to switch to a new phone, this gets really frustrating, as you need the developer tools to do this. Not having developer tools available is fine, but there should be a way for parents to enable it to transfer data to the new phone. There is also no way for parents to monitor anything that goes on in texts or calls. Overall, get Bark instead. Gabb isn't worth it with all the downsides. Also there is no warranty. Unless you want to pay $5 a month PLUS $40 when you actually need to use the warranty.

2 years ago Edited May 31, 2022

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Brynlee Dalton South Jordan, UT

I love Gabb Wireless so much! It is such a great relief knowing that kids are safe on their Gabb phones. I also love that there are many colors of cases that you can buy. I would definitely recommend it to a friend.

3 years ago

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Shannon Phillips Mesa, AZ

The bad: we bought the case and screen protector and screen has shattered twice and no warranty. I wish there was a way to get music without a computer but is what it is. The camera is not great quality. I like the app to see where my kids/phone are and i love keeping in touch with kids and not worrying. I have been a huge support, they need a better case or warranty on protective products.

3 years ago

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casey smith Moorhead, MN

We love Gabb! Always wonderful customer service, quick, efficient and very informative. Our tween loves the phone, it does what is needed and she isn't on it all day with apps. Truly the perfect first phone company!

3 years ago

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BSheahan Noble, OK

Always great customer service! I love that I have the ability to keep in contact with my son without him having access to the internet or being able to download apps and games.

3 years ago

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Abby Kyle McCune Castle Rock, CO

Jody S. was very informative and helped me know how to fix my son's phone and watch. She also was super willing to reorder me a screen protector. She was super fast and effective.

3 years ago

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Ms. Texas Tyler, TX

The phone is great, I love it!! No complaints at all about the actual phone, however, my screen protector is horrible. I ordered the screen protector through Gabb and I've had it less than a month and it already has several cracks throughout the screen. Two of the biggest cracks I found after I'd been sitting down with the phone in my pocket, I wasn't even sitting on the phone! I didn't drop it either. I keep finding more and more cracks and I'm not dropping the phone or being violent with it.

3 years ago Edited September 14, 2021

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John Greco Ponte Vedra, FL

I had an issue with pairing my phone to my son’s phone for GPS tracking. Nathan B did an amazing job. He is an extremely professional and courteous employee. He should be commended for his hard work.

3 years ago

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Jenni Drennen Huntersville, NC

Amazing customer service for my complicated plan change, phone trade-in, and new line on our family plan. Nate Black explained everything so well and thoroughly, as well as answering all of my questions along the way!

3 years ago

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Tim Kansas City, MO

Excellent customer service - very happy with all of it, from the phone to the service. Upgraded to new phone and it worked perfectly...upgraded the service and in a short time over chat it was done. Absolutely recommend it!

3 years ago

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harrisfam Boise, ID

Great customer service. We really like the concept that Gabb provides - everything is just easier. Phones are reasonably priced and the monthly fee is very reasonable as well. Would highly recommend!

3 years ago

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Lily Rivas Windermere, FL

Great company! Excellent customer service! Quality of the phone amazing ! Wish I would’ve buy the newer version with cámara and gps but I will in the near future. Keep up the great ideas and service!

4 years ago

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Oh Simple Salt Lake City, UT

We are on our 3rd Gabb for our kids. My kids are happier with out all of the apps. I am happier without all of the worry. Currently, my 17 and 13 year olds are using them. So much peace of mind.

4 years ago

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Jamie Kirschner Mount Juliet, TN

We love our Gabb Phone. I wanted to buy a phone for my son that was safe and effective to help teach him how to be responsible online. This has been a great experience so far!

4 years ago

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Kristina Chavies Medical Lake, WA

LOVE this company! They have amazing service and amazing customer service! We love the phone for our daughter. We will be getting one for each kid as they get older and need it!!!

4 years ago

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Steve Arlington, VA

I have been with Gabb for a month or two now. If you are looking for a good phone without internet and social media this is a great option. Also costumer service has been very helpful and friendly.

4 years ago

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jennifer jones

The customer service has been really terrible. They outsource. The response time is consistently exceptionally long, and they do not seem to offer solutions. I'm not sure it is worth it.

4 months ago

Reply from Gabb Wireless

Hey Jennifer! We are so sorry to hear you haven't had the best experience with our customer service. This doesn't sound normal for our team but we would love to pull up your account and help in any way we can and make things right with you. We have multiple accounts with this name. Will you please reach out through Instagram or Facebook DM's? We look forward to talking to you there. Thank you!

Nov. 21st, 2024

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Jacklyn Steward-Garcia

The platform itself is not user friendly, but the representative I had went above and beyond to help me

6 months ago

Reply from Gabb Wireless

Hey Jacklyn! Thank you so much for your review! We are so sorry the website or app was giving you trouble and are so glad you were connected with an agent who went above and beyond to help! We appreciate the 5-stars so much, thank you!

Sep. 26th, 2024

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Mark D

Safe phones for my kids to use in these uncertain times. Helpful customer service for us old timers.

6 months ago

Reply from Gabb Wireless

Hey Mark! Thank you so much for the 5-star review! We are so happy to hear that you had a great experience with our customer support team and that our phone has helped bring you some peace of mind during these uncertain times.

Sep. 18th, 2024

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Sarah Swaney

Amazing service! Answered all my questions and stayed on the phone until I was all set! Best customer service!

7 months ago

Reply from Gabb Wireless

Hi Sarah! Thank you for leaving us this review, we appreciate you sharing your experience. We are so happy to have you with us at Gabb!

Aug. 9th, 2024

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Mongoose _22

They advertise Unlimited Talk and Text. But if they throttle your data, you cannot make a phone call. Calls and Texts both use data. The whole thing is deceptive. I had a long live chat with a person in customer service who was unhelpful. He gave me a phone number to get someone on the phone. I called it, and I sat on hold indefinitely, being told "There are more than 10 calls ahead of you." Turns out I'm not the only one unhappy with them. Very deceptive practices.

9 months ago

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David s

My daughter has the Gabb 3 watch. This watch is a complete piece of junk. It's basically a high end Fisher-Price product. Currently the server is down and the step counter/coin collecting hasn't worked in 2 weeks. I have had other issues with this watch too. I have had to do a factory reset twice now. Also before you sign a contract with them read all the fine print. They basically state that they are not responsible if the device doesn't work properly. Zero confidence in their product and I would avoid them. All in my opinion.

10 months ago

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Jessica G

I’m so disappointed with Gabb. The Gabb 3 watch has given us problems since the very start. Starting with its inability to charge when it’s put in the charging station to now being unable to respond to any prompts. I have insurance, yet Gabb is refusing to replace my phone because they saw a “crack” in the photo. It’s no crack I assure you, it’s scratches from usual wear and tear. You think a watch targeted to children won’t have any scratches on it? Shame on you. I will never purchase any of your products again.

11 months ago

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Samuel Kennedy [STUDENT]

I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar. For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load. Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better. You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly. My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance. Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.

1 year ago

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Crystal DAdamo

Watch never turned on from opening box, hard to get a live person! Literally was so excited to receive my kids watch and set up for my kiddo. As soon as I pulled it out, it wouldn’t turn on. It would vibrate when I pushed the power button but the screen always stayed black. So I tried charging, still didn’t work!! Never got to even TRY to set it up and use it. After HOURS on the chat area (because there is no number) I had to google the company in Utah itself and find a number. When I called it they say it’s too busy and hang up. Finally got a different area and they transferred me thank God! And the girl I got helped me cancel the service and return my product! Beware there is a restocking fee usually, they claimed they will waive it so I hope so. The customer service agent I spoke to was SUPER sweet and patient with me- that’s the only good out of this. I IMMEDIATELY boxed it up and mailed it back out within 4 hours of receiving the dang thing. Biggest regret of a buy. My phone line will add a kids watch to us for free and just charge me $10 a month at T-Mobile right now so that’s what we will be doing instead. Save yourself- don’t purchase Gabb!! Also, if I don’t get my money back as promised I will report to bank and BBB!

1 year ago

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stefan peterson Salt Lake City, UT

I purchased two Gabb Watch 3s for my children. Like many other reviews state, the concept of this product is great. The execution, however, is very poor. Both watches have had multiple extreme issues that a production-ready device of this nature absolutely should not have. I understand that Gabb is a newer company and developing technology can be complex, but the issues I've experienced with my Gabb devices reflect a level of incompetence that is really not okay, especially considering Gabb's price-points imply their products and services should be competitive with other major carriers. Customer support seems to have very limited options when it comes to... assisting customers. I was never able to have any of the issues with my devices resolved in a satisfactory manner. And the cherry on top of it all was the cancellation fees I had to pay to get out of the service contract. This is after being plagued by multiple issues that were so extreme I can only call the devices defective at this point. Do yourself a favor and if you're considering a Gabb Watch, just go with a small Apple Watch with one of the major carriers. You can implement the same parental controls, the products work how they're intended to, and they can do much more. This is what I wish I would have done initially. Also, the price points doing it this way with the major carriers are similar to what I was paying with Gabb.

1 year ago

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Brittney Anderson-Martinez Austin, TX

The phone is great... The customer service is horrible. The website is incredibly hard to navigate, took 2 hours to activate service and it was so confusing. The people that I spoke with seemed like they had no idea what to do. I messaged today trying to follow up on app requests and she told me to email apps@gabb.com which I did and it is not even a valid email address. It is IMPOSSIBLE to get anything done past just basic phone and service.

1 year ago