Gabb Wireless

First of all, I was able to speak with a live person! These days it's SO frustrating to receive help by email only.. Second, she was able to take care of my needs in a timely manner.

We've had the Watch phone for less than a month. It will no longer send text messages. There is no tech support over the weekend, so we waited until Monday for them to "reset the network". This did not fix the problem and support is not responding. Also, the battery life is terrible. My daughter barely uses the watch and it needs to be charged daily. Update: Support did finally fix the texting issue. The battery life is still marginal and the watch phone feels "fragile", no way it will last 2 years, but for now it meets our needs.

We have been a customer over two years. The first phone was more a standby, just in case we needed to communicate with our children. Was never used enough to really test it out. Now the kids are older we decided to purchase two Z2 phones. After having them for less than 30 days. We now see that was a mistake. Very poor signal strenght when inside buildings. That is a huge issue when inside their school or at school events and we cannot connect or never receive their txt messages. If it wasn't for the fact we aren't ready for the phones to have internet we would have gone with another option. As far as trying to get a hold of support, and believe me I have burned up my time waiting in the que just to get one of the phones to even work. Although the staff is helpful and responsive. Gabb needs to look at how other companies operate support centers.

While the intent is good, there are some extremely frustrating things about the gabb phone. The phone is extremely fragile and poorly built. There is also no way to back up any of your text messages. When trying to switch to a new phone, this gets really frustrating, as you need the developer tools to do this. Not having developer tools available is fine, but there should be a way for parents to enable it to transfer data to the new phone. There is also no way for parents to monitor anything that goes on in texts or calls. Overall, get Bark instead. Gabb isn't worth it with all the downsides. Also there is no warranty. Unless you want to pay $5 a month PLUS $40 when you actually need to use the warranty.

I love Gabb Wireless so much! It is such a great relief knowing that kids are safe on their Gabb phones. I also love that there are many colors of cases that you can buy. I would definitely recommend it to a friend.

The bad: we bought the case and screen protector and screen has shattered twice and no warranty. I wish there was a way to get music without a computer but is what it is. The camera is not great quality. I like the app to see where my kids/phone are and i love keeping in touch with kids and not worrying. I have been a huge support, they need a better case or warranty on protective products.

The phone is great, I love it!! No complaints at all about the actual phone, however, my screen protector is horrible. I ordered the screen protector through Gabb and I've had it less than a month and it already has several cracks throughout the screen. Two of the biggest cracks I found after I'd been sitting down with the phone in my pocket, I wasn't even sitting on the phone! I didn't drop it either. I keep finding more and more cracks and I'm not dropping the phone or being violent with it.

Amazing customer service for my complicated plan change, phone trade-in, and new line on our family plan. Nate Black explained everything so well and thoroughly, as well as answering all of my questions along the way!

Excellent customer service - very happy with all of it, from the phone to the service. Upgraded to new phone and it worked perfectly...upgraded the service and in a short time over chat it was done. Absolutely recommend it!

Great customer service. We really like the concept that Gabb provides - everything is just easier. Phones are reasonably priced and the monthly fee is very reasonable as well. Would highly recommend!

Great company! Excellent customer service! Quality of the phone amazing ! Wish I would’ve buy the newer version with cámara and gps but I will in the near future. Keep up the great ideas and service!

We are on our 3rd Gabb for our kids. My kids are happier with out all of the apps. I am happier without all of the worry. Currently, my 17 and 13 year olds are using them. So much peace of mind.

We love our Gabb Phone. I wanted to buy a phone for my son that was safe and effective to help teach him how to be responsible online. This has been a great experience so far!

LOVE this company! They have amazing service and amazing customer service! We love the phone for our daughter. We will be getting one for each kid as they get older and need it!!!

I have been with Gabb for a month or two now. If you are looking for a good phone without internet and social media this is a great option. Also costumer service has been very helpful and friendly.

If I could give 0 stars I would! The service is horrible and hardly works. My app would go off 100x a day telling me my kid was somewhere else when he was seriously next to me. The customer service is a joke! Tried to cancel and they still continued to take money out! They don’t offer any upgrades to existing customers either, only if you make a new line. Sorry Karen I don’t need 5 lines for 2 kids!!! Absolute joke! Stay away far away

I just paid $150 to cancel our service agreement yesterday after months of issues with the Gabb Watch 3, the service, and the customer service department. You cannot use the watch/phone at home if you have an EIP address on your at-home internet service that connects your home devices to a cloud. This was never mentioned to me when I signed our 2-year service agreement. I had to "factory reset" the watch 6 times since June because of bugs and upgrades on Gabb's end. Most recently the battery on the watch failed and Gabb wanted to charge me $40 to replace the device. Avoid the headache of this product and company.

I have been a Gabb customer for over 3 years now. Their software is cumbersome, their GPS tracking system is unreliable and never up to date. When you call them they will say to re-pair the phone to yours and you will have to do this ad nauseum, several times a year. I have grudgingly remained a customer because I wanted basic talk and text for my children. The last straw, a watch that my daughter has had for less than a year quit working. It would overheat during charging and refuse to turn on saying the watch had to be cooled down. Gabb will not send a replacement because parts of the letter etching on THE BACK !!! of the watch fell out. Not the face, the face is pristine. They are calling this a scratch. As if a scratch causes a wrist watch to quit working. If you go with Gabb do not sign a contract, its bait and switch. Their digital infrastructure is poor and you are going to tear your hair out trying to use any of their advertised features.

Have used gabb for 3 years. Always has problems with devices and chargers. Literally always had some type of issue whether the watch wouldn’t charge so we had to get a new one to not being able to track my daughter because the tracking wasn’t working. About a month ago our newest watch stopped charging and you couldn’t buy a new charger, they were out of stock. I decided to just put my daughter on my phone plan. I requested to port her number. Gabb wouldn’t release her number for 4 days at 2pm in the afternoon. So weird. I spent hours on the phone trying to figure out why her number wouldn’t port. Waited until the day they said it would port… or did not. More hours spent on the phone trying to figuring out what the issue is. My daughter’s new phone still isn’t working and the number still hasn’t been released to be ported…. 5 days after requesting. Gabb does say that porting can take up to 48 hours, but that they release the number within 4 hours… this simply isn’t true. Do not use gabb. Their devices are cheap off brand devices that do not work well.

Their system is ridiculous. I have no idea why anyone gives Gabb a good review. I have had nothing but problems and the IT support can do nothing but apologize for all the shortcomings. First my sons phone had been getting constant spam calls since I turned it on. I block all the numbers but they keep calling on different numbers. IT support said I can change the number, which I will be doing but I thought gabb guard was supposed to block at least some... after 50 + span calls yesterday, I am going to say it doesn't work at all. We'll see if changing the number does anything at all... Also, my son misplaced his phone today, which I had to put on vibrate because its constantly ringing from spam calls, and the "play sound" isn't working. IT support said nothing can be done without the device... WTF. So gabb guard and play sound to locate doesn't work... does anything? Also, the spam calls cannot be deleted from my phone or his so now he has dozens of random numbers on his recent calls list that he could call, because blocking doesn't stop his phone from calling them. How is this safe? This is the most ridiculous thing I've dealt with in years. I am going to review this everywhere I can and post all of these shortcomings so hopefully no one else gets blindsided with their incompetence!

We have had GABB for a few years but would never recommend it. We have it because we need it. But of the three watches we’ve had only one works. We’ve called multiple times to get a troubleshoot on them and the customer service is HORRIBLE! They ask a question and then they don’t give you time to respond and then when you do they cut you off and try to answer the question but they don’t have the full story. And then after 5 mins of trying to explain the issue they then say, sorry that’s for X department and transfer you. The gentlemen I spoke with today was rude and disrespectful. So we’re waiting for our agreement to end and then we’ll be done for good! I’m seditious looking for other devices for my children that work and have respectful employees.

Canceled service using their website after being a loyal customer for a year. After I did not receive a confirmation, I called customer service and they told me that the online cancellation takes 5 to 7 days. They said they could cancel it right away, but I would be charged for days that month. I told them that they see that I requested a cancellation on the 27th. They said yes they see it but I was going to be charged through the fourth first because it had not been processed. I said for $2.50 you just pissed off a loyal customer. BTW My daughter’s new Apple phone has more parental settings and security than Gabb could even imagine. I wish Imy daughters new Apple phone has more parental settings and security than Gabb could even imagine. I wish I would’ve known that before I subscribed to them for one year.

I purchased 3 phones for my children to call, text and geolocate. Call and text functions were slow, sound quality was muffled. Occasionally texts or calls would not even be received. This is absolutely unacceptable. I wanted to rely on Gabb to keep in touch with our children when they were away, alone or baby-sitting other children. When texts or calls are not completed all dependability is lost as the phone does reliably perform one of it's few functions. Furthermore, the location services for the phone does not work. Gabb location service indicates one of my daughters is still on our vacation in Canada from July 2023! When requesting any financial remuneration for poor services rendered upon cancellation, I was told we had not allowed Gabb the opportunity to fix the problems listed above, ergo not contractually entitled to any money back to make things right. Frankly, I do not trust they are competent enough to fix these problems and I would rather pay the early cancellation fee and move on to superior services. Do yourself a favor, purchase a "flip phone" for your child that works when you need it.

Phone worked for less than 4 months with light use. Total Junk. Terrible customer service. Music is not clean as advertised. Phone was glitchy from day one. They threatened to charge my payment method for multiple different things (the cost of the phone and a restock fee) for a phone that quit working without any accidents or damage and that they don't stock or carry anymore. Offered a replacement at full cost with an activation fee after I had been asked to provide 19 different photos of the non working phone and spent over 2 hours chatting with a rep. Ridiculous. Purposely chose the no contract option and I'm glad I did. This company is awful.

Worse experience ever! We got the pro 3 phone for our daughter for Easter and it’s been nothing but a headache. Setting up the device is way too cumbersome and not at all easy. Getting thru to customer service is a joke. The only option you really have is a “live” chat which I’ve used countless times and have never had my problem resolved. Told multiple times that they were working on figuring out the issue and would email me an update - and that has yet to happen. No response to emails AND don’t even try to call - they always have “a high call volume” and disconnect the call as there’s no option to leave a message. I several of my friends told me to avoid this nightmare and just buy an iPhone and utilize all of their many user-friendly parental controls, but I didn’t listen. This whole experience has been awful. And now, after reading all of the many negative reviews, I’m very concerned that it’s going to be another huge headache trying to cancel this terrible service.

I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar. For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load. Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better. You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly. My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance. Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.

Watch never turned on from opening box, hard to get a live person! Literally was so excited to receive my kids watch and set up for my kiddo. As soon as I pulled it out, it wouldn’t turn on. It would vibrate when I pushed the power button but the screen always stayed black. So I tried charging, still didn’t work!! Never got to even TRY to set it up and use it. After HOURS on the chat area (because there is no number) I had to google the company in Utah itself and find a number. When I called it they say it’s too busy and hang up. Finally got a different area and they transferred me thank God! And the girl I got helped me cancel the service and return my product! Beware there is a restocking fee usually, they claimed they will waive it so I hope so. The customer service agent I spoke to was SUPER sweet and patient with me- that’s the only good out of this. I IMMEDIATELY boxed it up and mailed it back out within 4 hours of receiving the dang thing. Biggest regret of a buy. My phone line will add a kids watch to us for free and just charge me $10 a month at T-Mobile right now so that’s what we will be doing instead. Save yourself- don’t purchase Gabb!! Also, if I don’t get my money back as promised I will report to bank and BBB!

I purchased two Gabb Watch 3s for my children. Like many other reviews state, the concept of this product is great. The execution, however, is very poor. Both watches have had multiple extreme issues that a production-ready device of this nature absolutely should not have. I understand that Gabb is a newer company and developing technology can be complex, but the issues I've experienced with my Gabb devices reflect a level of incompetence that is really not okay, especially considering Gabb's price-points imply their products and services should be competitive with other major carriers. Customer support seems to have very limited options when it comes to... assisting customers. I was never able to have any of the issues with my devices resolved in a satisfactory manner. And the cherry on top of it all was the cancellation fees I had to pay to get out of the service contract. This is after being plagued by multiple issues that were so extreme I can only call the devices defective at this point. Do yourself a favor and if you're considering a Gabb Watch, just go with a small Apple Watch with one of the major carriers. You can implement the same parental controls, the products work how they're intended to, and they can do much more. This is what I wish I would have done initially. Also, the price points doing it this way with the major carriers are similar to what I was paying with Gabb.

The phone is great... The customer service is horrible. The website is incredibly hard to navigate, took 2 hours to activate service and it was so confusing. The people that I spoke with seemed like they had no idea what to do. I messaged today trying to follow up on app requests and she told me to email apps@gabb.com which I did and it is not even a valid email address. It is IMPOSSIBLE to get anything done past just basic phone and service.

Love the concept... Execution has been absolutely failed. Customer service is more painful than you can imagine. Nothing gets resolved simply or at all, regardless of how black and white the matter. Hours spent with customer service on numerous occasions just trying to get a functional product... Countless emails and chats to try to utilize the paid extended warranty.... useless, and I was informed they are too busy to deal with it after many hours invested and warranty paid for well over a year. Again, I love the heart behind the concept, but if you have hair and want to keep it, I'd try a competitor. I don't even know anything about the competition, but I'd try them blindly over gabb. That's how bad the service is. I might even say it makes AT&T customer service look good 😬

Gabb is the worst mobile company I have encountered. Their products are mediocre, and their customer service is terrible. I regret being a Gabb customer and do not recommend anyone purchase their products or use their services. Here’s why. • I ordered two Gabb 3 watches, one Gabb 3 Pro phone, one phone case, screen protectors for the phone and watches, and an additional watch band. • The phone case was never sent, although I paid for it. After multiple interactions with Gabb’s customer service department, I still have not received the case. Gabb charged me for an item they never delivered. This is unacceptable. • One of the charging cables for the watch did not work. Thankfully, customer service sent me a new one. • The products have not been reliable. For example, the watches consistently fail to send or receive calls. The voice-to-text feature is non-functional. The step-tracking feature is highly inaccurate. The location tracking feature is unreliable. • On several occasions, my wife and I attempted to call, email, or chat with customer service, but (1) either never received a response or (2) received an automatic reply stating, for example, “Our Gabb Experts are at Capacity! Our Gabb Experts are currently at capacity due to our Holiday Sales and Promotions. We invite you to check in a little later.” • We also received a generic email from the CEO, Nate Randle, stating that, due to the holidays, their support systems were “overwhelmed” and that many customers “have had a negative experience trying to get in touch with us.” • While I appreciate that Mr. Randle acknowledges these negative experiences, Gabb has refused to take responsibility for their poor service. • The cumulative effect of these experiences has left my wife and me with no confidence in the dependability and reliability of Gabb products and services. • We made several requests for a full refund. However, Gabb rejected our requests for a refund since we were past the return period. We were further told that we would have to go through tech support with a product agent to confirm that our devices were not working in order to approve a late return. This was communicated to me without acknowledging Gabb’s persistent failure to deliver quality service in a timely fashion. • The reason we were past the return period by the time we finally connected with Gabb agents via their chat services was that Gabb failed to respond to our earlier correspondence. • At this point, requiring us to troubleshoot our problems with a product agent is unreasonable. We made multiple good-faith efforts to rectify our issues, while Gabb consistently failed to deliver reliable products and customer service. While I have repeatedly asked to cancel my subscriptions and get a refund for the products I purchased, Gabb has refused my requests. Gabb’s poor-quality products, unreliable control processes, and difficult-to-reach customer service have made for an entirely unsatisfactory experience. My recommendation: do not purchase Gabb products.

I have had a Gabb line for a watch for over a year. I decided to try a phone and it’s been nothing but problems. The location is never correct, texts and calls don’t go through. It’s been more trouble than it’s worth. So I decided to cancel even though I still have 9-10 months on the contract. I’m not pleased having to pay a cancellation fee for a line that doesn’t work. But, I get it. It’s a contract. I owe $116.57. $100 for the early cancellation and $16.57 for the taxes. It’s pretty crazy how they charge so much for cancelling a line that didn’t work more than half of the time. It took days for this to be “handled” and I was not treated with transparency and respect. As if this was a situational issue on my behalf and not an issue with YOUR SERVICE. Then it took another 20-30 mins for your online support to basically shrug me off and then give me this email to file my complaint to. I still have another line active!! I’m still a customer!! I even stated how I have not had issues with the watch. But, I feel as though I have been treated with such disrespect for something that wasn’t even my fault!! Do better. We are just people trying to make sure our kids are safe. You obviously have lost that vision.

The worst phone for kids! No service, even though they use verizons towers. Even if connecred to homes wifi! Calls dont cpme through, you can sign up for MMS but they still wont be abe to download the photos or ringtone you send. Youll also get a notification stating they are over their limit for data, even though they are on the wifi 90% of the time, and if you call they cant tell you what data was over. Not worth saving a few bucka, or the "keep your chood safw from the internet" selling points. Better off with straight verizon and use the family app to control what and how long your child can be on. 2 year contract from he//!. Run away.

I would stay away from Gabb wireless! All other cell phone providers now offer safe and secure settings for young users, don’t get sucked into Gabb’s contracts unless you are ready to suffer. Their customer service is atrocious! You will never be able to talk on the phone with support help. I just waited 30 minutes!! on the chat trying to speak and get help from one of their representatives. This company is unprofessional and doesn’t seem to be out for your best interest. They make it extremely difficult and confusing to cancel any service with them. The GPS on my kid’s phones never worked correctly either. I wish I could say more positive things about this company, but truly the whole experience with them has been so frustrating.

They went down hill, WORST customer service! We got a Gabb watch about a year ago. It worked OK for what we needed but did struggle with being able to charge correctly. For Christmas we ordered an upgraded watch and a new watch for our daughter. The upgraded watch came but never worked. Our daughter’s watch never came. We contacted Gabb multiple times before Christmas and they guaranteed it would make it it never did. We tried for three weeks straight to get a hold of someone to know avail. By the time we got a hold of someone after three hours on the phone, they told us that the package was mailed even though they couldn’t prove any UPS tracking number and we had no email evidence that it was sent. Instead of reimbursing, they wanted us to pay for a new watch for the one missing. They also would not take back the watch that would not work because it was past the return date. Mind you we have been trying to get a hold of them for three weeks easily within the return window but every time we try to contact them, they would say try again later we cannot take more calls. We emailed multiple times to no response. We are disputing the charge and would never recommend them to anyone.

We had the Gabb watch for 2 years and it did exactly what it said it would. It was perfect for our young daughter. We decided to upgrade to the Gabb pro3 for Christmas. The phone never worked correctly. It didn't seem to have enough cel. service to regularly place phone calls or send texts. Sometimes it works. Sometimes a text will arrive a few hours later. The GPS never worked. On December 26, I started trying to get help. Of course I didn't get anyone that day, too busy. I finally got someone on Chat on December 28. She said she would do an update that would take 24 hours. So, on December 29, when it still didn't work. I was back on chat for a long time. I was told that this was an issue she couldn't fix, and the technicians were gone for the holiday weekend, so try again after the New Year. So, when you try and contact them, you have 3 options: chat, phone call, e-mail. I sent e-mails and got an immediate response saying they are too busy, the request is cancelled. Most of the phone calls got a recording saying they are too busy, try again later or go online and read the "help " section. Which I have searched through many times. Chatting often said they were too full. But, I did get someone on January 3rd. We chatted for 4 hours. He said he didn't want to send me a new phone because he was going to keep trying to fix it. He would send me an e-mail. He NEVER sent an e-mail. So, after I week I started contacting gabb again. I finally got a human to respond to emails. She was very helpful, but she also was unable to get the phone working. So, after a month, I decided I was done. So, last night I filled out the service cancellation form and this morning I went on chat. It took half an hour for someone to come on and tell me that they will cancel my service, but since I agreed to the contract of 2 years, I have to pay an early termination fee. I tried to explain that the phone doesn't work and I have wasted HOURS trying to get them to fix it. Doesn't matter, I still have to pay! I am very disappointed in the service at this company. If you get a bad phone, you are out of luck! January 22 - Update. After the very frustrating chat on Saturday, I contacted them again on Monday. This time I chatted with a more reasonable understanding gal. She looked over my account and the issues I have had. She was very helpful and told me that I would be refunded and would not need to pay a termination fee. Although I did not enjoy trying to get help for a month, I do truly appreciate the company taking responsibility for a faulty product.

I have been a customer for a while but I just upgraded my son's device to the pro3 phone. I need assistance with enabling apps and I have been trying to get support for weeks now. I have sent emails called and tried to chat online. I have not been able to get any assistance. I get that they are busy after the holiday but this is absurd. I have tried reading there documentation to do things my self but they apparently decided to make changes to there user portals and not upgrade the documentation. So I have been looking everywhere to find something in the documentation that does not exist in their portal. So now that they are not talking to their customers at all they just direct you read there support documentation. This makes me very worried about the longevity of this company and I think it is time to jump ship.

To preface, I originally was with Gabb for one year and it was great, but I did not need to contact them for any reason, so this could have been an issue long before now. I purchased my son a new phone for Christmas. Set it up and began having issues with it to the point that he wasn't receiving or sending messages. I tried contacting Gabb using the contact us tab on their site... nothing. No one responded to the chat, no one answered the phone (I was on hold for awhile and then it had some automated message and hung up on me) and no one has responded to my emails and requests to cancel service. Would not recommend. If you dont believe me just look at their Better Buisness Bureau profile - it speaks for itself. Don't get scammed. To Gabb- Yall need to figure your issues out, hire staff and refund all of your customers that you are taking advantage of. What you're doing is not okay.