Gabb Wireless

I have had nothing but horrible experiences with this company and I'm sad that I'm just seeing all these negative reviews now. I purchased two gabb 3 watches for my children for Christmas with their black Friday Sale. I was told not to activate the devices until the 20th of Dec so they would be ready for Christmas. I was never able to activate them on the 20th, both devices would not connect to the network. I was told to try again the next day, the next day it was the same issue. I spent 3 hours on the phone with tech support, having to hide from my kids the entire time, 3 days before Christmas. The watches never ended up working, so they had to send me new devices. This was my children's Christmas present. Now I had nothing to give them. They didn't care. The entire time the girl who was helping me seemed annoyed and frustrated-I could literally hear her rubbing her face while talking to me. Customer service is horrible. Also- during this entire debacle I was able to find out that they only applied the black Friday discounts to one line! I would have been charged more without my knowing. After asking to speak with a supervisor, the agent on the phone asked me why I wanted to speak with a supervisor. Why? I need a justification ad to why I want to try and gain confidence in a company that is already failing me? Wow. I was finally patched through to Nathan and he told me he would put an urgent note on my order together my new watches shipped out by the end of the day (Friday before Christmas). We'll I didn't get a "label created" notice from Gabb until the following Wed (Dec 27) and they 2 day shipped it to me. I recieved the package on the Friday before new years weekend at 7pm-just past business hours. Come find out, they sent the wrong color watches!! Trying to call now you just get hung up on due to "influx of calls". Probably thousands of other people also dissatisfied. At this point I'm done with this company and they WILL refund me at full cost for the horrible service, horrible devices, and inability to do as they say they will do. Avoid. Spend the extra $100 and get the apple watch.

I love the concept of Gabb, but it is way overpriced for almost NO service! I pay $31 a month just for text for my daughter's phone while paying $25 for unlimited data and text on my own. My biggest gripe with them is customer service. It is TERRIBLE. THe staff is unknowledgeable and cannot answer questions. Their phones are garbage as well. My daughter's stopped working properly within a few months of receiving it. It Stopped notifying her when she gets texts and stopped ringing altogether. Look elsewhere to keep your child safe.

Their customer support is atrocious and I would give it 0 - stars if I could. I worked in telecom support for over 25 years to I know what constitutes good support. Not having 7/24 / 365 support is lame for a phone service provider, which makes me wonder if their front line "support" isn't outsourced overseas. Husband ordered it from Amazon and we were excited for our 11 yo to get a phone of his own. We paid for music and you have to log in to your kid's Gabb ID to access music. Keep getting a network connection error. Confirmed we were connected to a network, did a few more trouble shooting techniques , and rebooted the phone several times. On Tues. waited on chat for an agent for over 45 mins. Granted I know they may be slammed with the holidays but they don't even periodically ping you that you are still in queue or that they haven't gone home for the day...horrible. Finally got someone who in the end told me he had to open a ticket with their technical team and they would e-mail me response. No ticket number or nothing. within 24 hrs. of no response I pinged them again. Waited for over 30 mins. with no periodic ping that I was still waiting in queue or anything...radio silence. When I worked with a "support" person he finally told me, after trying to help me and even suggesting that my signal wasn't strong enough (well why does my phone and computer work then???), that there was a known problem. I asked for a master ticket number that I could reference when checking in to see if there is an ETR and he said there is none. This is just unprofessional. If there is a known problem orbug then don't offer customers the service until you can actually offer it. you're charging them for something you can't currently offer...seems kind of dishonest IMHO. They did offer me a $5 credit for one month for the music but still.

- Service was good at first, but my daughter lost relationships and was very nervous because she was unreachable on her device. Horrible service. - When the phone worked, the number was spammed constantly. I found the numbers provided are mostly leaked low quality numbers. - Called to Cxl because we moved on to a reliable provider and they said I couldn’t call ahead of Cxl date. So, I tried back on the date I needed to cancel and despite 20+ attempts to chat with their online service, 5 phone calls which weren’t even transferred simply an auto-recording that said, “Sorry, we are to busy. Bye!” I tried emailing and received an auto response there as well encouraging me to try again later. Bottom line: Great concept. Horrible execution. Avoid this business.

This is the most dishonest company I have ever worked with. They advertise a free, no-contract phone but do not mention that if you cancel within six months then you have to pay full price for the phone. That is a contract! I signed up over the phone and this was never disclosed. There is an asterisk that does mention an activation fee but that is it. I spent over two hours on hold trying to get a hold of the billing department to cancel my service but was able to talk to someone in sales within 5 minutes. I highly recommend finding a different company to work with, you will regret signing up with Gabb Wireless.

**Gabb Wireless has an F rating and pages and pages of unanswered complaints with the Better Business Bureau! Buyer BEWARE!** This company is very dishonest and their products are subpar. I have been a customer for several years. There are constant issues with pairing to the parent's Gabb app for accurate location information, the quiet settings during school don't work and my child keeps getting in trouble for his phone making noises when it's supposed to be silent. To make matters worse, I've had multiple technical issues with 2 different devices. They are not made to last, they are made to break so the company can collect ridiculous deductibles and monthly fees. Most recently, my son's phone wouldn't let him open his phone with his fingerprint or the correct password. Customer service is horrible. They don't post the number on the website to make it harder to get support - once you do get the number from the chat feature, be ready to be on hold for at least 45 minutes and then get hung up on. I finally got through after multiple attempts and the customer service rep told me we would have to do a factory reset. After going through that whole process, it caused the phone to start shutting down over and over. So I called with 1 issue and ended up with a worse problem! When I call back because the phone keeps shutting down, I'm told it'll have to be replaced and despite paying monthly for the extended warranty, I'll have to pay a deductible that is nearly the cost of the current price of the phone!! Mind you, I'm only having to replace it due to the new issue caused by the directions I was following from their customer service rep!! Outrageous! I tell them this is unacceptable and they said I could try talking to the billing department to see if they would adjust the fee. I wait on hold yet again. After finally talking to billing, they will not budge. I tell them that I shouldn't have to pay for a replacement on a phone that looks perfect - no visible damage at all - but is a terrible product that their tech dept made worse with their "troubleshooting" directions. I decided to file a complaint with the Better Business Bureau. In filing that complaint, I see that Gabb is not affiliated with BBB and it has PAGES AND PAGES of unanswered complaints with an F rating from BBB! Buyer Beware!!!

Stop!! Don’t waste your dollars on this cheap worthless product. Also the company itself are horrible snakes. It says unlimited talk and text but that is a lie. We had this phone less than a month (maybe 2 weeks) and suddenly calls and text don’t go through. They say it is throttled meaning we used all the data for that bill cycle. What happened to UNLIMITED!! The lousy customer service just says oh just use it on WIFI.till then. how will the kids be able to call /text outside of a WiFi area? They even try to get you to subscribe to music which for $5 which turned into more nonsense. So take pictures and videos as kids like to do plus listen to music uses up all the data leaving the phone totally useless when it supposed to be for them to call or text us in the first place. We can’t communicate. BTW, we only send 38 text. Next they try to tell me it’s under contract and will be $150 to cancel it. This is a big giant SCAM!! Stay away. I guess it’s best to talk to your lawyer and report them to the BBB. THANKS FOR TAKING ADVANTAGE OF ME GABBHOLES.

Gabb is by far the biggest waste of money. The phones are of the lowest, cheapest, and poorest quality of any phones on the market. The phones just cant pick up the service a lot of times even when it shows full signal. All of a sudden you will just get a bunch of texts and voicemails because nothing came through. Their warranty is appalling, and their customer service is... well, what customer service?? I give them 2 stars because they do protect kids - by them having phones and service that isn't operable!! What garbage. Absolute garbage!!

I’ve had these now for a year for my 2 youngest. It seems like a great idea but I have serious complaints about the service and the company. 1. You really have more control and information from an iPhone. While yes, an iPhone is initially more expensive, you can see their texts, you can take the internet off of it, and the device itself is WAY more durable. 2. It is fascinating that there are a plethora of apps for Bible study available for this device… how about meditation or Buddhist teachings which are ALSO evidence-based 3. There is zero customer service. My daughter earned her iPhone back and I cancelled her line back in July at the obligatory 1 year mark. I am still getting billed for it. I have reached out to their “customer service” via email, because besides chat that is the only option, and have received zero response. But that has been my experience with the company all along. They’ll have a live person for you to speak with when you’re interested in signing up but after that, crickets. Don’t waste your time or your money on this company.

Gabb has proven to be pretty glitchy for us. We had a lot of trouble setting up the location tracking at first. Then we had issues with the messenger update. The last issue we were unable to contact our son on the phone because it kept giving us an error that he was not connected to WiFi even though he was. It was frustrating. and concerning since we needed to be able to reach each other. We have had to contact Gabb Support on many occasions.

Honestly, my entire experience has been awful. The phone took hours and a totally unproductive chat help session to get set up (the "server was slow," so that's why the code they sent to activate the watch was wrong? What?) Eventually, I had to figure it out myself, because their support person seemed to know very little about the basic setup of the watch. Then, it gets set up, but it doesn't make or receive calls OR send/receive texts. It was my son's birthday present, and it's broken on day one -- it doesn't work at all, minus the silly games and noises. This was a total waste of money. Get literally anything else.

This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with this phone, they just try to avoid the question. Here are the problems I have had: 1.) If someone adds me to a group chat, it will either not work, or I won't be able to see any texts on it, or all the messages will be jumbled up and out of order, or other people in that group chat won't be able to see that the group chat was ever made. 2.) If someone wants to send you a lot of pictures at once, they need to send them 5 at a time or else it will come out blurry and really bad quality. 3.) They make the new apps they add to the gabb phone plus seem exciting, but they're not. The weather app always shows the wrong temperature, and gabb music has awful songs, with playlists that they made, and you can't even listen to individual songs that you want to listen to. Also, Sora is supposed to be a learning app, but it thinks I go to the school for the deaf and blind, solely based on my location and when I typed in the school I go to, it said they don't recognize my school! 4.) Camera quality sucks!! 5.) I am currently on my 3rd gabb phone right now because the others have broken down or suddenly stopped working. Each time this has happened, I have lost every single one of my photos! I had valuable photos of when I went to Costa Rica on there! Overall, when you buy this phone, expect to only use it for texting and calling.

I purchased the gab phone because it would limit the phone contacts my children had and I could monitor text conversations to make sure the children were not being bullied since this has. Even an issue in the past. Absolutely not true! Could not limit the people in their contact list or block them. They could text and receive text and calls from anyone and I couldn’t monitor the conversation besides those that I was involved in. I attempted to contact customer support for three months via email, phone calls, and the on demand text on line. Could not get any one to respond. In addition you have to pay extra for their music app. After a year I decided to cancel the phone. It will cost $500 to cancel. When I mentioned the poor customer support I received the customer support agent accused me of using phony email address and phone numbers so the support agents could not help me. What? Don’t waste your money here . Just invest in other child friendly phone services.

see below response and you should be able to understand why I 4 stared you in one area. you have a good product but need to have easy access to real people in customer support.

Terrible product and terrible customer service. Do not buy this for kids, it is not safe as they imply. My 10yr old constantly received wrong number....not spam....wrong numbers. Some were even as bad as serial and one said I'm outside your door. Very creepy for a 10yr old with a "safe" phone. When I complained then ultimately cancelled they charged me $135. When I said why they simply said early termination. Are you kidding me, your phone is unsafe and useless. The one and only good thing about this phone is the GPS other than that it's just junk as well as the people that claim to be customer service.

The idea behind the phone and plan is great…for the price, better off connecting with your major Carriers…the service on the phone was well below expectation. Calls, messages, voicemails, would take hours and at time never come through. As we switched back to our carrier, we hit a termination fee after signing up for a no-contract advertisement…guess no contract means after the contract runs out. Don’t bother with Gabb, you can do more with the big companies restricting your kids phone anyhow…not to mention the price/mo is the same.

Paid $30 for 2-day shipping and a week later it still hasn’t even shipped. When I reached out to customer service their only response was “we’ll update you as soon as possible” which was basically completely useless. Update: Received my first bill and they refunded the $30 shipping fee

The Gabb Wireless phone is horrible. Me and my brothers all got these phones. I had to get mine replaced because the service stopped working and wouldn't let me call or text anyone for no reason. They break so easily. The phone will just randomly cut off and stop working out of nowhere, my phone won't even turn on right now, it's not dead. it just restarts and won't let me type my passcode in, don't get this phone, it's a waste of money and doesn't even work. My brother dropped his phone like 1 foot in the air on a soft carpet and half his screen went black and broke. My other brother can't send messages because his service keeps braking and doesn't let him send or receive anything. We have had way too many problems with Gabb,

This may be the worst customer service experience of life. Their products are extremely low quality. We purchased a watch for our in May. Within just a couple of weeks the watch stopped charging despite the fact that we followed all of the care and cleaning instructions. The fact is that their products are not durable enough for kids. Our first attempt to correct the issue went ok. We were able to get a replacement charger send to us free of charge. Then within a couple of weeks the problems started again. We limped along with the watch until November 2nd when I engaged the company about a replacement. It is now 28 November and I am still waiting. I haven't heard from customer service in days and was supposed to receive a call from a customer service manager 4 days ago.....nothing. Now they have offered to replace the watch if I pay a $50 cancellation fee. I DON'T WANT TO CANCEL. I want a new watch and I want them to pay for it. I shouldn't be charged for a defective piece of equipment. They should pay the $50 for dragging this out for a month. This company is terrible. Avoid at all costs. There are better options out there.

I just signed up for the service for my daughter. So far it seems great. I had one issue but I used the live chat support and Shane C. Helped me fix it SO FAST!

SKETCHY!! TROUBLE!!!Its a phone that "claims" social media,Apps,screen time is HORRIBLE for kids. But yet , when you go to the website they want you to "join the "unboxing video "contest ??" Mind you, these are probly ALL under-age children! It also adds: " Don’t have a Gabb Phone? Ask your parents to get you one so you can get cool stuff too. All are like Junk mail and will keep you child's face in the phone! Example: *Discounted G.O.A.T. Haircut Membership for any customer with a Gabb Phone ($15 Total, 50% off of original price)How often can I use it? Unlimited Haircuts How To Use *Show your Gabb Phone and provide your phone number. *Apprentice Membership OnlyG.O.A.T Haircuts. **Gabb VIP Experiences:** Because you’re a kid with a Gabb Phone you’re a V.I.P. Below, you’ll find cool stuff that you get because you have a Gabb Phone. Show your phone and provide your phone number to get the rewards. **WHY should my child have to give a phone number? Who is going to recieve the phone number then give him or her thier information to SEND more crap to go get?? And this?? GABB LIFE * SERIES 2021-22 **5 CONTESTS** 50 FINALISTS ** $35K+ IN CASH AND PRIZES! **WATCH VIDEO. Not only HYPOCRITICAL but SKETCHY NOPE. throwing it away

We have tried both the Z2 and the Gabb Plus. We've had many problems with each , including... Z2: - Inability to receive messages from people in group chats not in contacts (thus allowing you to see only one side of every conversation) - Extremely inconsistent service and inability to send or receive photos much of the time - Shutoffs every hour or so, unexplained by customer service and not fixed when sent a replacement. - Failure to load .WAV files in manager or music player Phone Plus: - Difficulty in receiving MMS messages in general - Lack of local 'Music' app included with Z2, only 'Gabb Music,' with no search feature, no good way to play songs you like, and no way to play local music outside of file manager. - No way to use custom notification sound, if that matters to you - Error messages for unsent texts do not appear for at least several hours - Broken McAffee security feature that, once turned on, cannot be turned off and only exacerbates f]problems with viewing MMS messages. Inability to install messaging* apps (such as WhatsApp, the current way everyone sends notices and messages) renders phone virtually useless for kids' communication with their peers. * And yes, I mean messaging, not social media Would not recommend; buy any cheap phone with parental controls instead to avoid many, many frustrating software bugs.

My son has had the watch 2 for about 6 months. It was working great. We had small things that we didn’t care for but over all where happy. After about 3 months it was having trouble charging. After a week of that it stopped charging. The battery died needless to say. After finally getting it to charge again it would not load his account. It would not link to my phone either. I tried to contact the company first by email after 2 days of not responding I tried live chat. It gave me an computer response saying it would be 45 minutes. But after 10 minutes the page reloaded and dropped my chat. Then I tried by phone. I was on hold for one hour. At this point I was beyond frustrated. I work. I don’t have time to sit on the phone that long. Finally I got a person. She told me that I would have to reboot the account. For those that have these phones there is a game they can play and earn points or coins. My son is really into it and has been working really hard to earn all his coins to earn new characters. Before his phone broke he told me he only had two more coins to earn to get a character he wanted. The woman on the phone told me that he was going to lose all that. I was really unhappy. When I told her that he was going to be upset she told me to sarcastically “sorry”. She could care less. We paid for these devices to work. We purchased this phone as a safety device for our son that he has not been able to use for days. Then the only game they have on there he loves and now it’s gone. Of course she doesn’t care. She’s not going to have to be the one to tell my son that all his work was wasted. I will not be resigning up once my contract is up. Update Well, I got a call from gabb as soon as I wrote a review. No joke, I had been waiting days for help and with in a couple of hours I got a call after writing a review from their media team. The woman was really nice. But unfortunately the damage was done. They where not able to solve my problem. I did receive an email after speaking to her and saying that if I have any other problems to contact her and she would fix or replace my device. She also said that she credited my account for two months. I replied to see if this was her email and not a general account email. She replied back. I then started having two problems with my sons device. I emailed her to let her know. It was a holiday weekend so I was not exciting an email until Tuesday. Then I got our bill and guess what no credit was given. So I emailed again. Wait two more days like the automatic email said. And again nothing. I am beyond mad with this company! I have tried to call but again I’m on hold for insane amounts of time. Maybe if I write another review I can get some help. It seems to be the only way I can get someone. MAKE IT RIGHT GABB!!! Figure out how to help customers! You can NOT claim to have amazing “real person” customer service if NO ONE helps you! Update After updating my review I finally had someone call me to help. The gps was still not working. So they told me that I have to do a reboot. That’s where they wipe your account clean and you have to start all over again. I’ve been doing this three times now. It’s a huge pain. Well I did that again, and guess what it’s still doesn’t work in fact now the GPS doesn’t show at all and has been over two months. I went with this company to be able to use GPS on my son. I should have just gone with a different company entirely one that’s dependable. Needless to say the customer service rep does not want to talk to me anymore. Mainly because she cannot solve my problem and wants to be done with me.

Service is ok, phones are acceptable but the customer service and warranty is horrible. I contacted customer service in March because my daughters phone screen stopped working. We plugged it in one evening and the next morning it wouldn’t work. I thought good thing we pay extra for the insurance (supposed to replace or repair phones). So once I finally got in touch they said they don’t repair phones and wanted me to pay $40 for a replacement. I felt cheated, why in the world had I been paying for an insurance they didn’t even offer. I was just going to leave it there, then months later I realized they had still been charging me for service that I didn’t have because they wouldn’t replace my phone. I tried to get in touch multiple times but either had to wait too long (45+ minutes or I was number 60+ in line, and I wrote the customer service email but didn’t get a response in two weeks). I just wanted what I paid for (a replacement phone for the one that stopped working). Finally after the run around I submitted a cancellation request, and they got back to me within a day saying they were “sorry to see me go” with no mention of a refund for the months they charged me even though I had no service with them.

We are terribly disappointed in Gabb wireless. We watch the original video and read all the information and in theory it really did sound like a wonderful answer to our concerns about digital media and our children's exposure to it. Unfortunately nothing about this lives up to the height. 1st of all the phone that we received never has worked properly. it continues to say that my son's phone needs to be charged and tells me that he hasn't been located in 6 hours or 8 hours. The truth is the phone has been fully charged all along and the locator has never ever worked. It syncs maybe once a day, maybe twice a day, so it's completely useless as a way of knowing where my kid is. Secondly, on the 3rd day we owned the phone, the phone stopped recognizing the password pattern that my son had programmed to get into and out of the phone. When I looked into customer service I found that you cannot speak to any person ever. There is a live chat which I actually used to get some questions answered before we bought the phone but at this point live chat is no longer an option. we were told to submit all requests via email and it would be 5 to 7 business days to get a response! I think the idea of this is so good parents are jumping on board and I don't think they have the infrastructure as a company to support the amount of business they're getting. The return policy and the cancelation policy are very difficult. They'll only offer a return of to 15 days after you receive the phone and there are plenty of clauses in the return policy to allow them not to honor the policy.. I think we're just out $250. it's an expensive lesson for us but let our lesson be your lesson. Do not get a Gabb phone. Do not go with this company. Figure out another way but this is not the way..

Gabb's customer service is horrible. I have had a very bad experience several times on the phone and chat with them. They lied to me about not having a new phone release because they wanted me to go ahead and buy their old phone so they could get rid of their stock before the new release. So I trusted their word and now the new phone is coming out in July. I’ve wasted too much time trying to have their customer service help me out with the money I wasted. The phone does not track my kids location. It is always out of range. The camera is no good. They have made clear that they don’t care if they lose us as customers, so they are not helpful at all! Gabb WILL start losing customers left and right if they don't fix that attitude. I like helping out small companies, but Gabb doesn’t like to help out the people who support them.

The absolute worst company to deal with. They make many promises of a safe phone and wonderful service only to disappoint beyond measure once you are locked into a contract. The phone is probably the worst quality you could imagine, and that would be fine it or provided the basic functions that it’s supposed to. The phone doesn’t receive about 50% of the text that are being sent to it as well as calls. It also will not send out texts. When I contacted the company to resolve this issue they told me, sorry but you agreed to the terms and deal with it. They offered zero solitons ti replace the phone or let me return or cancel service. They are content to scam people out of their money with false advertising. I 100% DO NOT RECOMMEND this company or services. Having no phone would be better.

This is a great alternative to the Light Phone. Was looking for a phone to unplug with, and my Gabb phone is easier to text with. Would highly recommend!

Bill was able to answer my question and then help order a new watch for my son and 2 more to my account. Very quick, super painless...all in all awesome

Phone is good. Initially had lots of spam. Need some sort of app preinstalled like BARK to hep monitor kids usage. Too many emails from Gabb if you reach out to them for help. Need some sort of parental control for deleting texts or adding contacts.

Good product and great customer service in getting everything set up. I've only been a customer for about a month but so far I've been nothing but pleased.

The good- customer service was very quick to respond to all inquiries and were very pleasant. The bad- we purchased our phone for full price ($99) and it went on sale before I even received it for 20% off. They would not do a price adjustment, and told me I could wait to receive the phone, return it and then buy a new one. I opted not to do this as it seemed like a waste of time and money for everyone involved. Once we received the phone, it would not connect to the network so we could not make or receive any calls or texts. Gabb Support first points you to a troubleshooting guide that tells you to take the sim card and the battery out, put them back in and restart the phone. That worked! But sometimes only for a few hours, sometimes as little as a few minutes. before the phone would no longer connect to the network. Once that got old for us (and was worrisome as this was not a reliable way for our daughter to get in touch with us), we asked for them to please replace the phone. They did so with no problem at all. The new phone arrived and we had the same exact problem. They pointed us to the same troublshooting issues again. We were getting very frustrated. They finally sent us a new sim card. This also did not correct the problem. I asked them to cancel our service and I would like to send back the faulty phone for a full refund. They stated it had been longer than 30 days and they could not do so. I escalated to a manager who told me the same thing. She then suggested that I try to sell the non-functioning phone online! I found that very unethical they would suggest that I sell a phone that didn't work to someone else. Not happy with my experience with them at all. Other cons- there is no way for a parent to monitor anything from your account online. If there is a person you do not want contacting your child, you must block them from the phone itself, your child can see who is blocked and can easily unblock them themselves. Aside from this being a "dumb phone" having no internet access, it still isn't a great option for a child's first phone. I ended up purchasing a regular smartphone through a mainstream carrier and using parental control software purchased separately and that is going much smoother and is way more relaible.

Excellent customer Service I appreciate this option for safe guarding our childrens usage with cell phones. So happy about the style and functionality of the Z2 phone!

Patient people who work with you to fix any problems. A down side is they are slow to get to you because they need to hire more people. Love our Gabb Phones!

They had great customer service when I had a issue with the shipping company not them they stepped up to solve the problem when it wasn’t their problem.

I had a concern and it was quickly resolved with their great customer service. I have loved having a phone through Gabb. It’s everything I want for my kids.