Gabb Wireless

We have been a customer over two years. The first phone was more a standby, just in case we needed to communicate with our children. Was never used enough to really test it out. Now the kids are older we decided to purchase two Z2 phones. After having them for less than 30 days. We now see that was a mistake. Very poor signal strenght when inside buildings. That is a huge issue when inside their school or at school events and we cannot connect or never receive their txt messages. If it wasn't for the fact we aren't ready for the phones to have internet we would have gone with another option. As far as trying to get a hold of support, and believe me I have burned up my time waiting in the que just to get one of the phones to even work. Although the staff is helpful and responsive. Gabb needs to look at how other companies operate support centers.

While the intent is good, there are some extremely frustrating things about the gabb phone. The phone is extremely fragile and poorly built. There is also no way to back up any of your text messages. When trying to switch to a new phone, this gets really frustrating, as you need the developer tools to do this. Not having developer tools available is fine, but there should be a way for parents to enable it to transfer data to the new phone. There is also no way for parents to monitor anything that goes on in texts or calls. Overall, get Bark instead. Gabb isn't worth it with all the downsides. Also there is no warranty. Unless you want to pay $5 a month PLUS $40 when you actually need to use the warranty.

I love Gabb Wireless so much! It is such a great relief knowing that kids are safe on their Gabb phones. I also love that there are many colors of cases that you can buy. I would definitely recommend it to a friend.

The bad: we bought the case and screen protector and screen has shattered twice and no warranty. I wish there was a way to get music without a computer but is what it is. The camera is not great quality. I like the app to see where my kids/phone are and i love keeping in touch with kids and not worrying. I have been a huge support, they need a better case or warranty on protective products.

The phone is great, I love it!! No complaints at all about the actual phone, however, my screen protector is horrible. I ordered the screen protector through Gabb and I've had it less than a month and it already has several cracks throughout the screen. Two of the biggest cracks I found after I'd been sitting down with the phone in my pocket, I wasn't even sitting on the phone! I didn't drop it either. I keep finding more and more cracks and I'm not dropping the phone or being violent with it.

Amazing customer service for my complicated plan change, phone trade-in, and new line on our family plan. Nate Black explained everything so well and thoroughly, as well as answering all of my questions along the way!

Excellent customer service - very happy with all of it, from the phone to the service. Upgraded to new phone and it worked perfectly...upgraded the service and in a short time over chat it was done. Absolutely recommend it!

Great customer service. We really like the concept that Gabb provides - everything is just easier. Phones are reasonably priced and the monthly fee is very reasonable as well. Would highly recommend!

Great company! Excellent customer service! Quality of the phone amazing ! Wish I would’ve buy the newer version with cámara and gps but I will in the near future. Keep up the great ideas and service!

We are on our 3rd Gabb for our kids. My kids are happier with out all of the apps. I am happier without all of the worry. Currently, my 17 and 13 year olds are using them. So much peace of mind.

We love our Gabb Phone. I wanted to buy a phone for my son that was safe and effective to help teach him how to be responsible online. This has been a great experience so far!

LOVE this company! They have amazing service and amazing customer service! We love the phone for our daughter. We will be getting one for each kid as they get older and need it!!!

I have been with Gabb for a month or two now. If you are looking for a good phone without internet and social media this is a great option. Also costumer service has been very helpful and friendly.

Horrible business. Double charge after an upgrade for months and refuse to credit. New device has less features in app and never locates my child as it is made for! Hidden contract details and non existent custom support. Also they give you no way of reviewing them at all but seem to have all these great reviews somehow.

Do not do business with this company. Impossible to get in touch with, billing representatives are via email only and take forever to respond. Phone wouldn’t work, and has been a nightmare to get compensated and line cancelled. Absolute garbage.

With 6 months left on contract, watch stopped charging. No apologies. Just a phone call and email telling me of the penalty for early termination. If I could give it zero, I would. Do not sell a device and plan when your device cannot last till duration of plan.

We have had Gabb for over a year, decided to add kids phones to our plan. We called to cancel and were given a recording saying they aren't taking calls and directed to the website, went to do a live chat and were given a page saying they weren't doing live chats. Filled out a page to cancel online and told We would get a confirmation which we never got. Had to go through bank to cancel the payment. How ridiculous. The customer service is nonexistent. Will NEVER recommend this company to anyone.

I got the watch for my 6 year old. It's the worst. Doesn't let you add people from the adults side even though it says you can have more then 5 people. And it doesn't let kids type responses. Customer service takes more then 30min to get back to you and when they do they are not helpful in any way. Also can't track your child in real time like it says you can. They say you have to request to cancel. I'm switching to a real phone service and am so excited to get that wat h to see how it works.

The customer service is mostly AI and a waste of time to get help. The watch phone I purchased in October 2023 has repeated issues of not charging. Gabb has supposedly fixed it, but not replaced or refunded. I pay for a phone and service every month that doesn't work. I had an early Gizmo for a different child through Verizon a few years ago and never had problems like this. Extremely disappointed!

The phone only sent one out of every ten photos or videos when my daughter tried. Want to cancel your service? Good luck!! I have been trying for 6 days, spending over 2 hours a day trying to connect with someone online (as there is no phone number to call) and they make you wait for 30 min+ for them to respond, and if you don't respond immediately (because there is no alert when they do), they will disconnect the chat. Bought a Gabb phone for our oldest of 4 hoping to use it with all of them as they came of age, but will never, NEVER deal with this company or their products again.

I would give this company, no stars ever! Crappy company! The watches kept overheating and burning my kids wrists i asked for replacements and never happened. So i canceled my accounts and created a payment plan. Come to find out there charging me more then agreed apon because they opened another account with not any knowledge to me. So im being charged even more. I asked for refund several times and all i got was a let me look into it for you and no answer. There customer service is awful, bunch of niwots. They do not care to help they just want your money, stay away from them.

I had Gabb wireless for awhile for a child but it didn't work to well. I canceled it via email BEFORE they withdrew it from my bank account. It was STILL taken out of my account. I chatted with an agent from the company and wasn't getting anywhere so I file a complaint with the Better Business Bureau. They tried to get in contact with them but they weren't able to get a response. I was able to find another company that works allot better and is more reasonable.

Gabb is the worst mobile company I have encountered. Their products are mediocre, and their customer service is terrible. I regret being a Gabb customer and do not recommend anyone purchase their products or use their services. Here’s why. • I ordered two Gabb 3 watches, one Gabb 3 Pro phone, one phone case, screen protectors for the phone and watches, and an additional watch band. • The phone case was never sent, although I paid for it. After multiple interactions with Gabb’s customer service department, I still have not received the case. Gabb charged me for an item they never delivered. This is unacceptable. • One of the charging cables for the watch did not work. Thankfully, customer service sent me a new one. • The products have not been reliable. For example, the watches consistently fail to send or receive calls. The voice-to-text feature is non-functional. The step-tracking feature is highly inaccurate. The location tracking feature is unreliable. • On several occasions, my wife and I attempted to call, email, or chat with customer service, but (1) either never received a response or (2) received an automatic reply stating, for example, “Our Gabb Experts are at Capacity! Our Gabb Experts are currently at capacity due to our Holiday Sales and Promotions. We invite you to check in a little later.” • We also received a generic email from the CEO, Nate Randle, stating that, due to the holidays, their support systems were “overwhelmed” and that many customers “have had a negative experience trying to get in touch with us.” • While I appreciate that Mr. Randle acknowledges these negative experiences, Gabb has refused to take responsibility for their poor service. • The cumulative effect of these experiences has left my wife and me with no confidence in the dependability and reliability of Gabb products and services. • We made several requests for a full refund. However, Gabb rejected our requests for a refund since we were past the return period. We were further told that we would have to go through tech support with a product agent to confirm that our devices were not working in order to approve a late return. This was communicated to me without acknowledging Gabb’s persistent failure to deliver quality service in a timely fashion. • The reason we were past the return period by the time we finally connected with Gabb agents via their chat services was that Gabb failed to respond to our earlier correspondence. • At this point, requiring us to troubleshoot our problems with a product agent is unreasonable. We made multiple good-faith efforts to rectify our issues, while Gabb consistently failed to deliver reliable products and customer service. While I have repeatedly asked to cancel my subscriptions and get a refund for the products I purchased, Gabb has refused my requests. Gabb’s poor-quality products, unreliable control processes, and difficult-to-reach customer service have made for an entirely unsatisfactory experience. My recommendation: do not purchase Gabb products.

I’ve had these now for a year for my 2 youngest. It seems like a great idea but I have serious complaints about the service and the company. 1. You really have more control and information from an iPhone. While yes, an iPhone is initially more expensive, you can see their texts, you can take the internet off of it, and the device itself is WAY more durable. 2. It is fascinating that there are a plethora of apps for Bible study available for this device… how about meditation or Buddhist teachings which are ALSO evidence-based 3. There is zero customer service. My daughter earned her iPhone back and I cancelled her line back in July at the obligatory 1 year mark. I am still getting billed for it. I have reached out to their “customer service” via email, because besides chat that is the only option, and have received zero response. But that has been my experience with the company all along. They’ll have a live person for you to speak with when you’re interested in signing up but after that, crickets. Don’t waste your time or your money on this company.

Gabb has proven to be pretty glitchy for us. We had a lot of trouble setting up the location tracking at first. Then we had issues with the messenger update. The last issue we were unable to contact our son on the phone because it kept giving us an error that he was not connected to WiFi even though he was. It was frustrating. and concerning since we needed to be able to reach each other. We have had to contact Gabb Support on many occasions.

Honestly, my entire experience has been awful. The phone took hours and a totally unproductive chat help session to get set up (the "server was slow," so that's why the code they sent to activate the watch was wrong? What?) Eventually, I had to figure it out myself, because their support person seemed to know very little about the basic setup of the watch. Then, it gets set up, but it doesn't make or receive calls OR send/receive texts. It was my son's birthday present, and it's broken on day one -- it doesn't work at all, minus the silly games and noises. This was a total waste of money. Get literally anything else.

This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with this phone, they just try to avoid the question. Here are the problems I have had: 1.) If someone adds me to a group chat, it will either not work, or I won't be able to see any texts on it, or all the messages will be jumbled up and out of order, or other people in that group chat won't be able to see that the group chat was ever made. 2.) If someone wants to send you a lot of pictures at once, they need to send them 5 at a time or else it will come out blurry and really bad quality. 3.) They make the new apps they add to the gabb phone plus seem exciting, but they're not. The weather app always shows the wrong temperature, and gabb music has awful songs, with playlists that they made, and you can't even listen to individual songs that you want to listen to. Also, Sora is supposed to be a learning app, but it thinks I go to the school for the deaf and blind, solely based on my location and when I typed in the school I go to, it said they don't recognize my school! 4.) Camera quality sucks!! 5.) I am currently on my 3rd gabb phone right now because the others have broken down or suddenly stopped working. Each time this has happened, I have lost every single one of my photos! I had valuable photos of when I went to Costa Rica on there! Overall, when you buy this phone, expect to only use it for texting and calling.

I purchased the gab phone because it would limit the phone contacts my children had and I could monitor text conversations to make sure the children were not being bullied since this has. Even an issue in the past. Absolutely not true! Could not limit the people in their contact list or block them. They could text and receive text and calls from anyone and I couldn’t monitor the conversation besides those that I was involved in. I attempted to contact customer support for three months via email, phone calls, and the on demand text on line. Could not get any one to respond. In addition you have to pay extra for their music app. After a year I decided to cancel the phone. It will cost $500 to cancel. When I mentioned the poor customer support I received the customer support agent accused me of using phony email address and phone numbers so the support agents could not help me. What? Don’t waste your money here . Just invest in other child friendly phone services.

see below response and you should be able to understand why I 4 stared you in one area. you have a good product but need to have easy access to real people in customer support.

Terrible product and terrible customer service. Do not buy this for kids, it is not safe as they imply. My 10yr old constantly received wrong number....not spam....wrong numbers. Some were even as bad as serial and one said I'm outside your door. Very creepy for a 10yr old with a "safe" phone. When I complained then ultimately cancelled they charged me $135. When I said why they simply said early termination. Are you kidding me, your phone is unsafe and useless. The one and only good thing about this phone is the GPS other than that it's just junk as well as the people that claim to be customer service.

The idea behind the phone and plan is great…for the price, better off connecting with your major Carriers…the service on the phone was well below expectation. Calls, messages, voicemails, would take hours and at time never come through. As we switched back to our carrier, we hit a termination fee after signing up for a no-contract advertisement…guess no contract means after the contract runs out. Don’t bother with Gabb, you can do more with the big companies restricting your kids phone anyhow…not to mention the price/mo is the same.