Name: Gabb Wireless
Rating: 3.6

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Wendy Harker Draper, UT

Perfect for your kids first phone. It’s a great way to teach them how to respond to a text message, answer a call, and be responsible for a device. Obviously, the fact that Gabb doesn’t have social media is awesome but teaching kids the the basics of having their own phone is important. We had a Gabb for 2 years and there were a few times it would glitch. It was pretty frustrating but the customer service was decent and helped us out. I’m a fan of Gabb and would recommend it to anyone looking into a beginner phone for your kiddos.

2 years ago

Reply from Gabb Wireless

Thank you, Wendy! We appreciate this feedback!

Jan. 19th, 2023

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Dez Weir South Jordan, UT

The woman who helped me answer questions about my bill and invoice was absolutely spectacular! I admit I was feeling a bit of dread having to call a customer service line early this morning after a long weekend and she was understanding, patient, and so very kind! I loved the service she provided!

2 years ago

Reply from Gabb Wireless

We love hearing this kind of feedback! Thank you for taking the time to leave this, we appreciate you Dez!

Jan. 18th, 2023

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Donna Barber Victoria, TX

My now 13 year old has had a Gabb phone for two years, now starting her third. The device and the service have been excellent. We've never had an issue. We only had to call customer service once and they were super helpful and accommodating.

2 years ago

Reply from Gabb Wireless

Hi Donna! We're happy to hear that Gabb works for you and your family! Thank you for being part of our mission!

Jan. 6th, 2023

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Sabrina Sutter Prescott, AZ

Great experience once I called. The only down fall was when we purchased the phone and were transferring the number from a different carrier, there was no instructions in the box for that. We have never had to do this, so we were not familiar knowing that we had to get a transfer pin number. The agent we spoke to was very helpful. She answered all of our questions and we were totally satisfied in the end thank you.

2 years ago

Reply from Gabb Wireless

Thank you Sabrina, we appreciate you!

Dec. 15th, 2022

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Jason McDonald Columbus, IN

We really like Gabb for our kids, but the downside is the online chat feature, while sometimes helpful, can be a pain. It took fifteen minutes for the chat agent to understand. Maybe it was a communication issue on my part, but after the fifteen minutes, the chat agent reiterated what I already said. Products are fairly decent. My son doesn't like that he doesn't have an iphone or apps like his buddies, but that's a cross I'm willing to bear. Pricing is great.

2 years ago

Reply from Gabb Wireless

We appreciate all of this feedback, we will pass this review on to our team! Thank you Jason!

Dec. 15th, 2022

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Linda Yarlagadda Leawood, KS

Gabb offers a product ideal for elementary aged children. But I don't like the challenges we're currently having charging our daughter's Gabb watch. The company is having us mail it back in to be cleaned, so hopefully that will resolve the issue.

3 years ago

Reply from Gabb Wireless

We appreciate this review, thank you Linda!

Dec. 15th, 2022

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jesse ashby Gladewater, TX

Gabb provides exactly the service they advertise. On the rare occasion I have had trouble with them, customer service has been outstanding. They were both empowered to and capable of quickly understanding the issue and getting a resolution after one explanation.

3 years ago

Reply from Gabb Wireless

Thank you, Jesse! We appreciate you!

Dec. 15th, 2022

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Nicole W Dallas, TX

I have used gabb wireless for my 14 year old stepdaughter and now also for my 5 year old son. Customer service has always been very helpful and friendly. I definitely recommend them as a safer option for cell phones for kids!

3 years ago

Reply from Gabb Wireless

Thank you, Nicole! We love to hear this feedback!

Dec. 19th, 2022

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Teresa Terry St Louis, MO

The GPS is so reliable and I trust that my son will be safe when using his watch. He loves it (he is almost 9 and is in 3rd grade). My 6th grade daughter also uses it, although she would rather have an iPhone, this gives me piece of mind :)

3 years ago

Reply from Gabb Wireless

We love to hear this! Thank you for taking the time to leave this review, we appreciate you Teresa!

Dec. 21st, 2022

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Melissa R Valparaiso, IN

Gabb seems to be working great so far. I got the watch for my 7 year old, as he likes to go play at the park behind my house, and this way I don't have to be with him at every moment. Customer service via chat was rather quick and able to assist with what I needed.

3 years ago

Reply from Gabb Wireless

Thank you, Melissa! We love to hear this feedback!

Dec. 21st, 2022

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courtney dittrich TX

I love that there is a safe cell phone option available not only for children, but also for moms. Gabb gives me everything I need in a phone (calls, texts, photos, videos) and it doesn't distract me or pull my attention away from what is most important, my kids!

3 years ago

Reply from Gabb Wireless

We are happy to hear this has been everything you need in a phone! Thank you, Courtney!

Dec. 21st, 2022

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Brynlee Dalton Riverton, UT

Gabb Wireless is SO amazing! It is very good for kids or tweens. With all the bad things going on in the world, I am so happy to know that kids are safe on their Gabb Wireless phones! I would definitely recommend Gabb Wireless to a friend.

3 years ago

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Peace Keeper Greeneville, TN

KALI H. Needs a promotion or a raise, I'm just gonna say it. You need to look at how well she dealt with "Eric B" and how a couple minute issue turned into 3 days over email cause I had no secondary phone. I find it humorous how everything happen but she didn't get irritated at all. Just got the job done. 👏👏👏

3 years ago

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Ali Anderson Salt Lake City, UT

I love having this phone option for my kids! The phones are great, and the one tiny problem we had with my son’s phone disconnecting from the network was easily and quickly fixed through a painless chat with Support. I can’t recommend Gabb enough! I talk about it to all my friends!

4 years ago

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Veronica Saint Paul, MN

This is a great phone! It offers peace of mind for parents wanting to allow their kids to be kids and to be safe with technology. Delivery was fast. Service has been great! Bonus we weren't expecting: my son loves the photo editor on the phone. It allows him to get very artistic with his photos. I highly recommend this purchase!

4 years ago

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Angela Merrick West Jordan, UT

I love the customer service at Gabb. Also, I love that my teenager can use a device that looks like a smart phone for unlimited talk and text and I don't have to worry about internet dangers. My teenager is not 100 percent happy with the Gabb phone because every once in a while (around 2-3 times per week) he can't use the service, and in order to get it to work again he has to take the case apart, remove the SIM card, then replace the SIM card and case. He is grateful for a phone but feels that a phone should not have this issue.

4 years ago

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Cori & Paul RE Mesa, AZ

The online chat customer service is exceptional. My customer service chat was with a real person who responded promptly and accurately to my questions and comments. She was knowledgeable about Gabb's products and services, was affable in tone, and able to assist me with all of my questions, concerns, and new order.

4 years ago

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Brianna Riel Katy, TX

Great company! They're always super helpful and quick to respond. Gabb Wireless has a great product that helps me stay connected with my child and still keep our family's values regarding social media. This phone is my first recommendation to all my friends with tweens. Thanks for a great family friendly product!

4 years ago

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Scott Wagner UT

My daughter is thrilled to have a phone finally, and we, her parents, are glad to know she isn't being exposed to the toxic internet at a young age. I contacted customer support via chat and received help on a service plan upgrade immediately. Great service!

4 years ago

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Rtsugg Manchester, TN

The customer support is amazing. They were extremely patient with me and helped me get all our family phones up and going. Being able to just have a good phone that is just a good phone without all the 'stuff' is a great benefit.

4 years ago

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Ariel Johnson Las Vegas, NV

World class customer service. Simple set up, reliable product, and built-in auto pay make Gabb Wireless easier and better than the rest. If you're looking for safe, secure, and reliable cell phone service for your family and/or your kiddos, this product is for you.

4 years ago

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Nancy South Jordan, UT

So happy that a company finally answered the call that millions of parents have been asking for. A phone that just texts and calls!!! Thank you for saving this momma's sanity and relationship with my children. No children addicted to their phones here, or being indoctrinated by social media!

4 years ago

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Kisb Los Osos, CA

Gabb has the BEST customer service I have ever experienced. I had a really tricky time getting everything complete on their very user friendly, but SUPER finnicky website, pure frustration. Every email communication between myself and a couple different representatives kept me trying for this phone. It worked, and I will praise the team members for keeping me a customer!

4 years ago

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Patty Heier Tampa, FL

We bought the phone for our teenager. The fact that it restricts our teenager from accessing the internet and social media yet still lets us keep in touch with him is the whole point of the product, and we are very satisfied with it!

5 years ago

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Amy Kuiper Jenison, MI

Happy customer!!! Team goes out of their way to help :) always have and will continue to recommend to family and friends!! Luv the new bluetooth and mp3 features for listening to music via wireless headphones, AND the GPS locating feature, these will be a great addition to an awesome phone

5 years ago

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dcheier Spanish Fork, UT

We got a Gabb phone for our teenage son and it has been great! We love being able to contact him at all times with a phone but also not have to get him a phone with an internet connection. It is a safe phone for him and a great solution for our phone needs!

5 years ago

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take7 Sandy, UT

Tried it out on kick start and it was everything a parent wants in a phone for a child handling their own phone for the first time. It has all the limits you want without all the fuss of trying to keep up with it. Their service has great connection and no problems in the local area where the kid needs it most. Customer service was great in navigating the really simple phone and their service and the price is perfect!

5 years ago

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Lauren S

Horrible horrible horrible! The service was always iffy, $50/month for junk. Also, they make cancelling an absolute pain. I tried to email/chat multiple times to cancel and they gave me the run around and still charged for a phone we no longer even have. Customer service gaslit me into thinking I didn’t try to cancel when I have all of the emails I sent, it’s highly unethical.

6 months ago

Reply from Gabb Wireless

Hi Lauren! We’re so sorry to hear about this situation. This definitely isn’t the experience we want for you! We’d love to take a closer look and help get things resolved. Could you send us a DM on Facebook or Instagram and mention your review? That’ll help us locate your account and work through it with you directly. We’re here to help!

May. 29th, 2025

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Jennifer Picard

Gabb phones are the worst. We got two of them for my daughters in December and they were unable to send or receive photos. I called customer support and they said "it was an issue and they were working on it." Here it is the beginning of March and one phone still can't send pictures. So I called again yesterday and now my daughter can't even log on to her phone. Again "it is an issue and we are working on it." When I asked to speak to a supervisor I was told nobody can call me for three days. I wonder why. Probably because they are swamped with complaints. Do not get one of these phones for your child.

9 months ago

Reply from Gabb Wireless

Hi Jennifer! We're deeply sorry to hear about this situation with the Gabb Phone log in issues. We understand the frustration behind this. We would be more than happy to look into this situation for you, we will be reaching out to you shortly. Thank you!

Mar. 4th, 2025

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Savannah Parrott

I bought a gabb watch for my daughter and it was malfunctioning so they sent me another one for free and I was having trouble activating it and they helped it took a little bit of time but they did a wonderful job thank you

1 year ago

Reply from Gabb Wireless

Hi Savannah, thank you so much for leaving this review! We are so glad we could get everything resolved for you. Thanks for being part of the Gabb Family!

Sep. 5th, 2024

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J

Cameron was articulate, informed and maintained a professional decorum through the entirety of our call. All my expectations and wants were met and I greatly appreciate how the interaction was handled.

1 year ago

Reply from Gabb Wireless

We're so glad Cameron was able to assist you! Thank you so much for taking the time to leave us a 5-star review. We appreciate you!

Aug. 26th, 2024

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Christopher Leigh West Richland, WA

We've been with Gabby for 2 years, the product has worked fine. The phone is large for how little it can do. In general the product would be fine for most. Their service/support is non-existent. If you try to call you get the message they are too busy, can't take any more calls so go read their website to answer any questions. And the phone hangs up. Unfortunately, you don't get an option to stay on hold waiting for anyone to help you. There is a "live chat " option that I've waited hours for and no luck and if they do message you back and you don't respond immediately they end your chat. We have sent emails requesting calls or communication with no luck. And they keep charging our account. I don't recommend starting with this company. There are plenty of other options open to parents now days

1 year ago

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Trischa Wass Hanover, NH

The idea behind this phone service is terrific. This company works well if you can set up your kids phone and then NEVER have an issue but that's not realistic. This company has grown too quickly to keep up and now they don't have any way for a parent call and speak to a customer service representative. They are great at getting new customers but treat their current customers like crap! They lock you in to their service and then say their too busy with high volumes of new customers to take phone calls at this time. What??!!! What Kind of phone service is this?! I have a billing issue that I have now emailed and reached out by phone and tech support with no help at all. Think twice if this kind of service is worth it. Now, I would just get a regular phone for my daughter's and use the parental controls!

1 year ago

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Mike Kemp Sanford, FL

Android parents beware! It is important to understand that there is a separate app (Gabb Messenger) used for the crucial parental controls (view/approve contacts and view text message content). This app is currently NOT AVAILABLE for Android users. The My Gabb app has very limited features. You can see your child's location and setup a Safe Zone (received notification if your child's phone moves outside a pre-defined area). The online website dashboard allows you to see your child's call and message log, but it does NOT display the actual message content. I contacted Gabb about the glaring issue, and they advised that an Android version of the Gabb Messenger is in the works, but no delivery date is available. They also refused any sort of bill credit or consideration and stated that the app has "nothing to do with monthly billing". This sounds absurd to me, but evidently their logic is that they offer the app for free? (But isn't the app worthless unless you have a Gabb device and plan?) Nevertheless, they further pointed out that the website notes that the Gabb Messenger app is only available for iOS (iPhones). This is true, but I would argue that 1) they eagerly promote these features as foundational to their product and 2) it is not clear that the Gabb Messenger app is necessary in order to have these important features. If were were iPhone users, we may be OK. But since we are not, we greatly regret having purchased Gabb. We would have opted for Bark. And the Gabb customer service chat was pathetic. The agent flatly refused to escalate my concern.

1 year ago

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Courtney Fronce Midlothian, VA

I bought my son a Gabb watch to be able to get in contact with him and to be able to locate him (and thus build trust). The location setting was not working. I spent a panicked hour trying to find my child, following his continually moving location on my phone. I finally went to where he was supposed to be only to find him there with his watch in his bag, not moving, not 1/4 - 1/2 mile down the road or in the woods or in some strangers house (all of which showed up as his location during the hour of trying to find him). This is wholly unacceptable. This watch is supposed to help us feel safe and not put me in a panic thinking my child has been abducted or is being rotten. And the only way to MAYBE fix the problem is to unpair and repair...wiping all the history, contacts, lock modes, etc. that we set up (which we have already had to do twice before in the 15 months we've had the watch for other reasons). I am really really unhappy, and I unhappy with the way finding a potential resolution (because who knows if this will actually work...do I trust the location ever again?) was presented. Terrible "customer service." Major problem if the location settings can't be trusted.

2 years ago

Reply from Gabb Wireless

Hi Courtney! We are sincerely sorry for this issue that you are having with your device's GPS feature, this does sound extremely frustrating! We do have a few other troubleshooting steps that we could give a try before unpairing and repairing the device, we would like to help get this issue solved right away and make sure your device is working correctly. We apologize for any frustration with our customer support, this does not sound normal. We would like to make this right with you! We have reached out!

May. 26th, 2023

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Molly Lord-Garrettson Rickreall, OR

The BYOD process was painless and Mingma S. Explained everything so well and she was so nice! I’m excited that the customer service is so good since this is a product for my kiddo and I really want it to work out.

2 years ago

Reply from Gabb Wireless

Hi Molly! We are happy to hear that you had such a positive experience with our Customer Support. Thank you for this review!

May. 1st, 2023

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Tifani McKenzie

Outstanding customer service!!! We had a problem making and receiving phone calls/texts. The customer service agent was friendly, patient, and knowledgeable. She got the phone fixed in just a few minutes!!

2 years ago

Reply from Gabb Wireless

We are happy to hear that this issue got solved quickly for you! Thank you, Tifani!

Apr. 26th, 2023

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John Stoeckel

The phone hardware is average as the whole point of Gabb is to have a simple trial phone for your kid. GPS location tracking app is not perfect but they have been improving it. Customer support was very proactive and helpful. Ultimately we decided we DID need more bells and whistles on a phone so chose to disconnect from Gabb in favor of another product. I would recommend for your child’s first phone.

2 years ago Edited April 11, 2023

Reply from Gabb Wireless

Hi John! we hear you with each one of these concerns, this does sound extremely frustrating. We are very sorry to hear that you had these issues with your device’s GPS tracking and that your device was misplaced. This definitely isn’t normal with our GPS. We have many troubleshooting steps we could have tried with you to get it working properly. However, when canceling a contract early, in our terms and conditions there is an early termination fee for canceling your contract when it is not yet fulfilled. We would like to learn more about this situation and help make this right with you! We have reached out!

Apr. 10th, 2023

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Honest consumer Concord, NC

Our son had Gabb for a little over a year and it was just ok. The customer service was terrible. Couldn't reach someone most of the time and we had a REALLY difficult time to get the GPS tracking to work a lot of times! Our son would go with a friend for hours and we couldn't track him and wouldn't be able to reach anyone to help us fix it. I think if they could improve their customer service it would be a better company to go with. We had to switch to Apple for him so we could track him easily. The phone service was fine. Kind of expensive at $30-$35/month.

2 years ago

Reply from Gabb Wireless

Hi Honest consumer! We hear you, this does sound highly frustrating and we are sincerely sorry for the issues you had with your device and customer support! We are very sorry to hear that you have had this experience with our customer support, this does not sound normal. We want to learn more about the issues that you were having with the GPS on your device, we do apologize that you had issues with this feature! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 27th, 2023

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Rebekah Barrios Manhattan Beach, CA

If your child deletes text message you can’t see it as a parent. So you have no idea what they are texting to each other. Also, you can’t turn off text messaging altogether. Well they say you can but it might pop back on they can’t guarantee that if you choose it to be off that it won’t pop back on and you will have no idea when, knowing this I wanted out of the phone but they are forcing me to complete my year with them even though we are no longer using the phone at all. Bull, now when I want to cancel they will make me pay early cancellation contract fee. Absurd. Do not go to this company they have reps that do not help or no what they are talking about.

2 years ago

Reply from Gabb Wireless

Hi Rebekah! We hear you, this does sound extremely frustrating and we do sincerely apologize for any frustration that this has caused! We do appreciate the feedback about the text messaging, and we will make sure to send it over to our team! We are sorry to hear that you have had this experience with our customer support, this does not sound normal. We would like to get a better understanding of what has gone on and try to help make this situation better for you! We have reached out!

Feb. 14th, 2023

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Christopher Cords Minneapolis, MN

Amazing watch. Amazing Service. Unbelievable product. Love that our son can get in contact with us, and vice versa, without having access to things we don't want him to have!

2 years ago

Reply from Gabb Wireless

Thank you, Christopher! We're happy to hear that Gabb is a good fit for you and your family.

Feb. 10th, 2023

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Ruth Chambless Jeffersonville, IN

I love the concept of the Gabb phone, no internet or social media. I do not give a 5 star because as a parent that is conscious of these things, I am also conscious of music my child is exposed to. I would be so much happier if there was no radio app on this phone!

2 years ago

Reply from Gabb Wireless

Thank you Ruth for this review! We appreciate your taking the time to write this and hearing your feedback. We will be sure and share this with our team to take a look into!

Feb. 9th, 2023

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Cathy Clarksburg, WV

I really appreciate the heads up when kids are using phones too much. I just don’t like that I don’t always have a better understanding of what parental controls I have over their phones

2 years ago

Reply from Gabb Wireless

Thank you, Cathy!

Feb. 1st, 2023

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Katie Hopkins

I received the help I needed by calling the number. It would be nice to have more discounts, but I'm very appreciative of the products for my pre-teen who is so anxious for a phone.

2 years ago

Reply from Gabb Wireless

Hi Katie! Thank you!

Jan. 30th, 2023

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Michelle Porzelius Chicago, IL

I do not like that you are a communication company that does not offer a phone service to call to receive help when you are having technical difficulties. I realize that in this world we are constantly neing pushed towards the name of convenience but having a person to talk to on the phone is a much more natural process and should still be an option for helping customers.

2 years ago

Reply from Gabb Wireless

Hi Michelle! We hear you that calling and talking with an agent to help get your questions answered is an easier option for some people. We wanted to let you know that we do have a call-in option for our amazing Customer Support. That number can be found on our website under Contact Us. We apologize for any confusion. We would be more than happy to send you a direct link as well. We have reached out!

Jan. 27th, 2023

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TexasFam Fort Worth, TX

Jet was so helpful, extremely kind and professional, I felt he went above and beyond. He went through things step by step, was very patient, and he made everything very easy to understand. Thank you so much! -Ashley

2 years ago

Reply from Gabb Wireless

Thank you for this review! We love hearing about positive experiences our customers have with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Jan. 25th, 2023

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Jason K Austin, TX

Overall the service is great. It's exactly what we were looking for with a limited phone. Part of me wishes there were more options like an Amazon music. Gabb has their own option, but price adds up when you add things like MMS and music, etc.

2 years ago

Reply from Gabb Wireless

Hi Jason! Thank you for this review and the feedback. We'd be happy to bring this feedback to our team to look into for a potential future update. Thanks again!

Jan. 20th, 2023

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Maranatha Carthage, MO

The gab wireless phone service the purpose it was intended. I am confident that my son is able to communicate through Colin text without the perils of online presence. Location services has given me a little trouble, but I was not counting on that service to begin with.

2 years ago

Reply from Gabb Wireless

Thank you for this review Maranatha!

Jan. 19th, 2023

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Natalie Parker Breckenridge, CO

5 Stars. Great product. Personal support. We own 2 Gabb phones for my 2 older kids age 14 and 13, and I will be buying 2 more for my other children when the time comes. Thank you Gabb!!

2 years ago

Reply from Gabb Wireless

Thank you for taking the time to leave this review! We appreciate you, Natalie!

Jan. 18th, 2023

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Michelle Berea, OH

Everyone has been very helpful and supportive each time I’ve had to call. I’m impressed that Gabb is sending a new phone out while allowing us to use the current phone. It’s great customer service!

2 years ago

Reply from Gabb Wireless

Thank you for this review, Michelle!

Jan. 17th, 2023