Gabb Wireless
2.7
4.1
Overall Score
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Michael Dugas Jacksonville, FL
Two things went wrong. First of all, the phone stopped receiving messages and phone calls. The phone would turn on, but we could get no cellular service. Second, after I called to cancel the service, they charged $4.51 to the account for taxes owed. Because my credit card on file was canceled due to fraud, the payment for $4.51 was charged. I got a late fee of $10. Gabb refused to waive the late fee of $10. I had to pay $14.51 for $4.51 of taxes due. That is a late fee of over 200%. Ridiculous. This company has horrible service. Stay away!!
UPDATE: Gabb called me back after they saw this review and they offered to waive the $10 fee. I really appreciate the responsiveness and desire to correct the wrong. I changed the stars to 3 from 1. I still did have issues with their cellular service, but at least the billing issue was resolved.
2 years ago Edited March 14, 2023
Reply from Gabb Wireless
Hi Michael! Thanks for updating your review. Again, we are sorry about the service issues you experienced! Thank you for allowing us to do what we could to make your situation right and fix your billing issue. All the best!
Mar. 10th, 2023
Jeanna Edouard Boston, MA
I am updating my review because a great representation of the gabb company finally reached out to me to not only fix my daughters service issues where texts weren’t coming or going through but we were able to come to a compromise regarding a replacement phone. Though it’s not the exact solution I was hoping for, it shows Gabb’s willingness to make their customers happy to keep them and I’m very grateful for that and will be staying with them like I had wanted to begin with. Thanks so much again, Kimberly!
2 years ago Edited March 6, 2023
Reply from Gabb Wireless
Hi Jeanna, We are glad that this issue was able to get resolved for you, and that you had such a positive experience! Thank you for taking the time to leave this feedback. We appreciate you!
Mar. 1st, 2023
Review Source
Isaiah McLean
The people were nice, but referred me to different people. Sue called me back to update me, but no one else did so I had to keep calling and then explaining AGAIN what was going on. Then Jett told me on Friday to send pictures of my phone and they’d send out a new one, but he never did get back to me so I had to call again Monday and start over. Thankfully, the woman with whom I spoke today was able to get me set up with a new phone coming, but only after having me go through the whole process again. I have 5 hours of phone time into this and still won’t have a phone for work for at least another week to 10 days. I’m giving 3 stars only because people were nice, even the ones who didn’t follow through. Maybe you could work on communication between the associates so people don’t have to start at the beginning each time they talk to a new associate and to communicate with the customer. It would have been nice if, when they said they’d get back to me, they did. Thank you.
2 years ago
Reply from Gabb Wireless
Hi Isaiah! We were sorry to hear about all of these issues that you have dealt with! We hear you and apologize for this frustrating experience. We are glad that our Customer Support team was able to get that handled for you guys and get a replacement device ordered for you. We have reached out to help further with this!
Feb. 7th, 2023
Review Source
Monet Richardson, TX
Customer Service is 5 stars, but the watch would be 2-3 stars! The battery drains quickly, it doesn’t have a 9-11 feature and have had several issues with the watch not charging on the dock. I’ve tried all the troubleshooting tips ie. wipe watch & charging base with an alcohol wipe, tried plugging into different outlets, had to change out the plug with my iPhone charger to get a charge, used a Q-tip to put pressure on the gold charging plates on the back of the watch to clean it; received a new watch and a new charger—but came on once. Therefore, not using it as often. I did receive a month credit since my warranty just expired and support did offer professional cleaning—but don’t want to cause a longer delay. It seems the shelf life is a year; before likely having to buy another one.
I do like knowing where my son is when wearing ie. away camp trip, out jogging, school etc… but the battery needs charging daily. It does charge quickly—once it actually works.
2 years ago
Reply from Gabb Wireless
Hi Monet! We're sorry to hear your device is having some troubles with the battery and charging. We hear you and can understand how frustrating this could be. This does not sound typical for our devices and would love to personally take a look into this for you to help resolve these issues. We do want to note that our Gabb Watches do not support an E911 function and cannot add 911 as an approved contact. This is why we have created a SOS feature on the device that will notify the main/guardian contact on their MyGabb app of an SOS as well as call them. Again, we would love to help look into this situation with the battery on your device but, unfortunately, we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Feb. 1st, 2023
Review Source
Daniel and Rachael Harris
I was frustrated that we could not purchase a replacement Gabb watch charger from Gabb, but I purchased some used watches from the friend who referred me, and was able to successfully connect them to my account with their help!
2 years ago
Reply from Gabb Wireless
Thank you for sharing this review! We're so excited for you. Welcome to the Gabb family!
Jan. 26th, 2023
Review Source
Wendy Harker Draper, UT
Perfect for your kids first phone. It’s a great way to teach them how to respond to a text message, answer a call, and be responsible for a device. Obviously, the fact that Gabb doesn’t have social media is awesome but teaching kids the the basics of having their own phone is important. We had a Gabb for 2 years and there were a few times it would glitch. It was pretty frustrating but the customer service was decent and helped us out. I’m a fan of Gabb and would recommend it to anyone looking into a beginner phone for your kiddos.
2 years ago
Reply from Gabb Wireless
Thank you, Wendy! We appreciate this feedback!
Jan. 19th, 2023
Review Source
Dez Weir South Jordan, UT
The woman who helped me answer questions about my bill and invoice was absolutely spectacular! I admit I was feeling a bit of dread having to call a customer service line early this morning after a long weekend and she was understanding, patient, and so very kind! I loved the service she provided!
2 years ago
Reply from Gabb Wireless
We love hearing this kind of feedback! Thank you for taking the time to leave this, we appreciate you Dez!
Jan. 18th, 2023
Review Source
Donna Barber Victoria, TX
My now 13 year old has had a Gabb phone for two years, now starting her third. The device and the service have been excellent. We've never had an issue. We only had to call customer service once and they were super helpful and accommodating.
2 years ago
Reply from Gabb Wireless
Hi Donna! We're happy to hear that Gabb works for you and your family! Thank you for being part of our mission!
Jan. 6th, 2023
Review Source
Sabrina Sutter Prescott, AZ
Great experience once I called. The only down fall was when we purchased the phone and were transferring the number from a different carrier, there was no instructions in the box for that. We have never had to do this, so we were not familiar knowing that we had to get a transfer pin number. The agent we spoke to was very helpful. She answered all of our questions and we were totally satisfied in the end thank you.
2 years ago
Reply from Gabb Wireless
Thank you Sabrina, we appreciate you!
Dec. 15th, 2022
Jason McDonald Columbus, IN
We really like Gabb for our kids, but the downside is the online chat feature, while sometimes helpful, can be a pain. It took fifteen minutes for the chat agent to understand. Maybe it was a communication issue on my part, but after the fifteen minutes, the chat agent reiterated what I already said.
Products are fairly decent. My son doesn't like that he doesn't have an iphone or apps like his buddies, but that's a cross I'm willing to bear.
Pricing is great.
2 years ago
Reply from Gabb Wireless
We appreciate all of this feedback, we will pass this review on to our team! Thank you Jason!
Dec. 15th, 2022
Review Source
Linda Yarlagadda Leawood, KS
Gabb offers a product ideal for elementary aged children. But I don't like the challenges we're currently having charging our daughter's Gabb watch. The company is having us mail it back in to be cleaned, so hopefully that will resolve the issue.
2 years ago
Reply from Gabb Wireless
We appreciate this review, thank you Linda!
Dec. 15th, 2022
jesse ashby Gladewater, TX
Gabb provides exactly the service they advertise. On the rare occasion I have had trouble with them, customer service has been outstanding. They were both empowered to and capable of quickly understanding the issue and getting a resolution after one explanation.
2 years ago
Reply from Gabb Wireless
Thank you, Jesse! We appreciate you!
Dec. 15th, 2022
Review Source
Nicole W Dallas, TX
I have used gabb wireless for my 14 year old stepdaughter and now also for my 5 year old son. Customer service has always been very helpful and friendly. I definitely recommend them as a safer option for cell phones for kids!
2 years ago
Reply from Gabb Wireless
Thank you, Nicole! We love to hear this feedback!
Dec. 19th, 2022
Teresa Terry St Louis, MO
The GPS is so reliable and I trust that my son will be safe when using his watch. He loves it (he is almost 9 and is in 3rd grade). My 6th grade daughter also uses it, although she would rather have an iPhone, this gives me piece of mind :)
2 years ago
Reply from Gabb Wireless
We love to hear this! Thank you for taking the time to leave this review, we appreciate you Teresa!
Dec. 21st, 2022
Review Source
Melissa R Valparaiso, IN
Gabb seems to be working great so far. I got the watch for my 7 year old, as he likes to go play at the park behind my house, and this way I don't have to be with him at every moment. Customer service via chat was rather quick and able to assist with what I needed.
2 years ago
Reply from Gabb Wireless
Thank you, Melissa! We love to hear this feedback!
Dec. 21st, 2022
Review Source
courtney dittrich TX
I love that there is a safe cell phone option available not only for children, but also for moms. Gabb gives me everything I need in a phone (calls, texts, photos, videos) and it doesn't distract me or pull my attention away from what is most important, my kids!
2 years ago
Reply from Gabb Wireless
We are happy to hear this has been everything you need in a phone! Thank you, Courtney!
Dec. 21st, 2022
Brynlee Dalton Riverton, UT
Gabb Wireless is SO amazing! It is very good for kids or tweens. With all the bad things going on in the world, I am so happy to know that kids are safe on their Gabb Wireless phones! I would definitely recommend Gabb Wireless to a friend.
3 years ago
Review Source
Peace Keeper Greeneville, TN
KALI H. Needs a promotion or a raise, I'm just gonna say it. You need to look at how well she dealt with "Eric B" and how a couple minute issue turned into 3 days over email cause I had no secondary phone. I find it humorous how everything happen but she didn't get irritated at all. Just got the job done. 👏👏👏
3 years ago
Review Source
Ali Anderson Salt Lake City, UT
I love having this phone option for my kids! The phones are great, and the one tiny problem we had with my son’s phone disconnecting from the network was easily and quickly fixed through a painless chat with Support. I can’t recommend Gabb enough! I talk about it to all my friends!
3 years ago
Review Source
Veronica Saint Paul, MN
This is a great phone! It offers peace of mind for parents wanting to allow their kids to be kids and to be safe with technology. Delivery was fast. Service has been great! Bonus we weren't expecting: my son loves the photo editor on the phone. It allows him to get very artistic with his photos. I highly recommend this purchase!
3 years ago
Angela Merrick West Jordan, UT
I love the customer service at Gabb. Also, I love that my teenager can use a device that looks like a smart phone for unlimited talk and text and I don't have to worry about internet dangers.
My teenager is not 100 percent happy with the Gabb phone because every once in a while (around 2-3 times per week) he can't use the service, and in order to get it to work again he has to take the case apart, remove the SIM card, then replace the SIM card and case. He is grateful for a phone but feels that a phone should not have this issue.
3 years ago
Cori & Paul RE Mesa, AZ
The online chat customer service is exceptional. My customer service chat was with a real person who responded promptly and accurately to my questions and comments. She was knowledgeable about Gabb's products and services, was affable in tone, and able to assist me with all of my questions, concerns, and new order.
3 years ago
Brianna Riel Katy, TX
Great company! They're always super helpful and quick to respond. Gabb Wireless has a great product that helps me stay connected with my child and still keep our family's values regarding social media. This phone is my first recommendation to all my friends with tweens. Thanks for a great family friendly product!
3 years ago
Scott Wagner UT
My daughter is thrilled to have a phone finally, and we, her parents, are glad to know she isn't being exposed to the toxic internet at a young age. I contacted customer support via chat and received help on a service plan upgrade immediately. Great service!
3 years ago
Rtsugg Manchester, TN
The customer support is amazing. They were extremely patient with me and helped me get all our family phones up and going. Being able to just have a good phone that is just a good phone without all the 'stuff' is a great benefit.
3 years ago
Ariel Johnson Las Vegas, NV
World class customer service. Simple set up, reliable product, and built-in auto pay make Gabb Wireless easier and better than the rest. If you're looking for safe, secure, and reliable cell phone service for your family and/or your kiddos, this product is for you.
3 years ago
Nancy South Jordan, UT
So happy that a company finally answered the call that millions of parents have been asking for. A phone that just texts and calls!!! Thank you for saving this momma's sanity and relationship with my children. No children addicted to their phones here, or being indoctrinated by social media!
4 years ago
Kisb Los Osos, CA
Gabb has the BEST customer service I have ever experienced. I had a really tricky time getting everything complete on their very user friendly, but SUPER finnicky website, pure frustration. Every email communication between myself and a couple different representatives kept me trying for this phone. It worked, and I will praise the team members for keeping me a customer!
4 years ago
Patty Heier Tampa, FL
We bought the phone for our teenager. The fact that it restricts our teenager from accessing the internet and social media yet still lets us keep in touch with him is the whole point of the product, and we are very satisfied with it!
4 years ago
Amy Kuiper Jenison, MI
Happy customer!!! Team goes out of their way to help :) always have and will continue to recommend to family and friends!! Luv the new bluetooth and mp3 features for listening to music via wireless headphones, AND the GPS locating feature, these will be a great addition to an awesome phone
4 years ago
dcheier Spanish Fork, UT
We got a Gabb phone for our teenage son and it has been great! We love being able to contact him at all times with a phone but also not have to get him a phone with an internet connection. It is a safe phone for him and a great solution for our phone needs!
4 years ago
Review Source
take7 Sandy, UT
Tried it out on kick start and it was everything a parent wants in a phone for a child handling their own phone for the first time. It has all the limits you want without all the fuss of trying to keep up with it. Their service has great connection and no problems in the local area where the kid needs it most. Customer service was great in navigating the really simple phone and their service and the price is perfect!
5 years ago
Shelly Diener
1 star is more than they deserve. Terrible customer service. Devices don't work
And don't ever think you will be able to port out your child's phone number. What a joke. Been dealing with trying to get the new pro4 to work and it will not. Sent a new one and they couldn't even get it to work from brand new. Then would not refund any money. The company is the worst!
6 months ago
Reply from Gabb Wireless
Hi Shelly, this does sound very frustrating! We are so sorry that you are having some issues with our support team. This is certainly not the level of service we aim to provide, we would like to learn more about this situation and try to help make this right with you! We have reached out!
Sep. 19th, 2024
Teresa Vigil
we pay for texting and music for my kids and neither work the app for one child, I have asked for help, to no avail.is horrible DO NOT SIGN a contract, BAIT and switch. very bad company- I paid for one child to get removed its that bad- the other one comes off christmas and I am paying for the other to get off. They have horrible customer service, never answer the phone emails are answered two weeks or more. Stay away and be happy I told you.
6 months ago
Reply from Gabb Wireless
Hi Teresa, this does sound very frustrating! We are so sorry you have been having texting issues with your device and a few other issues as well. This is not normal for our devices. We are sorry to hear that you have had some issues with our support team. We would like to get some more background into this situation and help make this right with you as quickly as possible. We have reached out!
Sep. 17th, 2024
Sandra Rowe
The agent was so helpful in getting my new phone set up! I had been struggling on my own for days, so I really appreciated their thoroughness.
7 months ago
Reply from Gabb Wireless
Hi Sandra! We are so happy to hear about your wonderful experience with our support team. We truly appreciate you taking the time to leave a review!
Aug. 30th, 2024
John Nicoletti
I am a disgruntled Gabb parent because the Gabb product is so utterly terrible. The software and programming used will frustrate you to no end.
You will want to pull your hair out. Their customer service is so bad.
Buyer beware. I cancelled my service within two months. I waited too long.
7 months ago
Reply from Gabb Wireless
Hi John! We are so sorry to hear about your experience with the device and service. We truly would love to look deeper into your experience and get further feedback from you. We were unable to find an account under the name listed. If you would reach out to us by messaging our social media, we would be happy to talk with you.
Aug. 23rd, 2024
Review Source
Mindy Mcdonald
Krissy is amazing to work with!! She always goes above and beyond to answer all of our questions. We LOVE Gabb and can’t recommend it enough!
8 months ago
Reply from Gabb Wireless
Hi Mindy, we are so happy to hear this! Krissy is awesome, and we're so glad you're part of the Gabb Family! Thank you for leaving this review.
Jul. 30th, 2024
Jasmine Brown
Angelyn deserves ten stars! Friendly, efficient, patient! She solved my issue in no time and kept me updated while she was working on the resolution.
8 months ago
Reply from Gabb Wireless
Angelyn is a rockstar! We're so happy to hear this. Thank you for leaving the review!
Jul. 30th, 2024
monica dereus
Pros: My daughter can make phone calls.
Cons: Location services work maybe once a month. The rest of the time, it lags for an average of two weeks. I have reached out to customer service about it 15 times and never heard back.
My daughter receives multiple junk calls a week.
In summary, it's a phone but the safety functions are non existent. Don't believe the promises. You're better off with pretty much any other company.
8 months ago
Casee Moore
Their system is ridiculous. I have no idea why anyone gives Gabb a good review. I have had nothing but problems and the IT support can do nothing but apologize for all the shortcomings.
First my sons phone had been getting constant spam calls since I turned it on. I block all the numbers but they keep calling on different numbers. IT support said I can change the number, which I will be doing but I thought gabb guard was supposed to block at least some... after 50 + span calls yesterday, I am going to say it doesn't work at all. We'll see if changing the number does anything at all...
Also, my son misplaced his phone today, which I had to put on vibrate because its constantly ringing from spam calls, and the "play sound" isn't working. IT support said nothing can be done without the device... WTF. So gabb guard and play sound to locate doesn't work... does anything?
Also, the spam calls cannot be deleted from my phone or his so now he has dozens of random numbers on his recent calls list that he could call, because blocking doesn't stop his phone from calling them. How is this safe?
This is the most ridiculous thing I've dealt with in years. I am going to review this everywhere I can and post all of these shortcomings so hopefully no one else gets blindsided with their incompetence!
9 months ago
Celeste Hawes
We have had GABB for a few years but would never recommend it. We have it because we need it. But of the three watches we’ve had only one works. We’ve called multiple times to get a troubleshoot on them and the customer service is HORRIBLE! They ask a question and then they don’t give you time to respond and then when you do they cut you off and try to answer the question but they don’t have the full story. And then after 5 mins of trying to explain the issue they then say, sorry that’s for X department and transfer you. The gentlemen I spoke with today was rude and disrespectful. So we’re waiting for our agreement to end and then we’ll be done for good! I’m seditious looking for other devices for my children that work and have respectful employees.
9 months ago
POP DESIGN
Canceled service using their website after being a loyal customer for a year. After I did not receive a confirmation, I called customer service and they told me that the online cancellation takes 5 to 7 days. They said they could cancel it right away, but I would be charged for days that month. I told them that they see that I requested a cancellation on the 27th. They said yes they see it but I was going to be charged through the fourth first because it had not been processed. I said for $2.50 you just pissed off a loyal customer. BTW My daughter’s new Apple phone has more parental settings and security than Gabb could even imagine. I wish Imy daughters new Apple phone has more parental settings and security than Gabb could even imagine. I wish I would’ve known that before I subscribed to them for one year.
9 months ago
H. Benjamin Anderson
I purchased 3 phones for my children to call, text and geolocate. Call and text functions were slow, sound quality was muffled. Occasionally texts or calls would not even be received. This is absolutely unacceptable. I wanted to rely on Gabb to keep in touch with our children when they were away, alone or baby-sitting other children. When texts or calls are not completed all dependability is lost as the phone does reliably perform one of it's few functions. Furthermore, the location services for the phone does not work. Gabb location service indicates one of my daughters is still on our vacation in Canada from July 2023! When requesting any financial remuneration for poor services rendered upon cancellation, I was told we had not allowed Gabb the opportunity to fix the problems listed above, ergo not contractually entitled to any money back to make things right. Frankly, I do not trust they are competent enough to fix these problems and I would rather pay the early cancellation fee and move on to superior services. Do yourself a favor, purchase a "flip phone" for your child that works when you need it.
10 months ago
Kristen Conley
Phone worked for less than 4 months with light use. Total Junk. Terrible customer service. Music is not clean as advertised. Phone was glitchy from day one. They threatened to charge my payment method for multiple different things (the cost of the phone and a restock fee) for a phone that quit working without any accidents or damage and that they don't stock or carry anymore. Offered a replacement at full cost with an activation fee after I had been asked to provide 19 different photos of the non working phone and spent over 2 hours chatting with a rep. Ridiculous. Purposely chose the no contract option and I'm glad I did. This company is awful.
11 months ago
Tracy Walker
Worse experience ever! We got the pro 3 phone for our daughter for Easter and it’s been nothing but a headache. Setting up the device is way too cumbersome and not at all easy. Getting thru to customer service is a joke. The only option you really have is a “live” chat which I’ve used countless times and have never had my problem resolved. Told multiple times that they were working on figuring out the issue and would email me an update - and that has yet to happen. No response to emails AND don’t even try to call - they always have “a high call volume” and disconnect the call as there’s no option to leave a message. I several of my friends told me to avoid this nightmare and just buy an iPhone and utilize all of their many user-friendly parental controls, but I didn’t listen. This whole experience has been awful. And now, after reading all of the many negative reviews, I’m very concerned that it’s going to be another huge headache trying to cancel this terrible service.
11 months ago
Christopher Leigh West Richland, WA
We've been with Gabby for 2 years, the product has worked fine. The phone is large for how little it can do. In general the product would be fine for most.
Their service/support is non-existent. If you try to call you get the message they are too busy, can't take any more calls so go read their website to answer any questions. And the phone hangs up. Unfortunately, you don't get an option to stay on hold waiting for anyone to help you. There is a "live chat " option that I've waited hours for and no luck and if they do message you back and you don't respond immediately they end your chat. We have sent emails requesting calls or communication with no luck. And they keep charging our account. I don't recommend starting with this company. There are plenty of other options open to parents now days
1 year ago
Trischa Wass Hanover, NH
The idea behind this phone service is terrific. This company works well if you can set up your kids phone and then NEVER have an issue but that's not realistic. This company has grown too quickly to keep up and now they don't have any way for a parent call and speak to a customer service representative. They are great at getting new customers but treat their current customers like crap! They lock you in to their service and then say their too busy with high volumes of new customers to take phone calls at this time. What??!!! What Kind of phone service is this?! I have a billing issue that I have now emailed and reached out by phone and tech support with no help at all.
Think twice if this kind of service is worth it. Now, I would just get a regular phone for my daughter's and use the parental controls!
1 year ago
Mike Kemp Sanford, FL
Android parents beware! It is important to understand that there is a separate app (Gabb Messenger) used for the crucial parental controls (view/approve contacts and view text message content). This app is currently NOT AVAILABLE for Android users.
The My Gabb app has very limited features. You can see your child's location and setup a Safe Zone (received notification if your child's phone moves outside a pre-defined area).
The online website dashboard allows you to see your child's call and message log, but it does NOT display the actual message content.
I contacted Gabb about the glaring issue, and they advised that an Android version of the Gabb Messenger is in the works, but no delivery date is available. They also refused any sort of bill credit or consideration and stated that the app has "nothing to do with monthly billing". This sounds absurd to me, but evidently their logic is that they offer the app for free? (But isn't the app worthless unless you have a Gabb device and plan?) Nevertheless, they further pointed out that the website notes that the Gabb Messenger app is only available for iOS (iPhones). This is true, but I would argue that 1) they eagerly promote these features as foundational to their product and 2) it is not clear that the Gabb Messenger app is necessary in order to have these important features.
If were were iPhone users, we may be OK. But since we are not, we greatly regret having purchased Gabb. We would have opted for Bark. And the Gabb customer service chat was pathetic. The agent flatly refused to escalate my concern.
1 year ago
Courtney Fronce Midlothian, VA
I bought my son a Gabb watch to be able to get in contact with him and to be able to locate him (and thus build trust). The location setting was not working. I spent a panicked hour trying to find my child, following his continually moving location on my phone. I finally went to where he was supposed to be only to find him there with his watch in his bag, not moving, not 1/4 - 1/2 mile down the road or in the woods or in some strangers house (all of which showed up as his location during the hour of trying to find him). This is wholly unacceptable. This watch is supposed to help us feel safe and not put me in a panic thinking my child has been abducted or is being rotten. And the only way to MAYBE fix the problem is to unpair and repair...wiping all the history, contacts, lock modes, etc. that we set up (which we have already had to do twice before in the 15 months we've had the watch for other reasons). I am really really unhappy, and I unhappy with the way finding a potential resolution (because who knows if this will actually work...do I trust the location ever again?) was presented. Terrible "customer service." Major problem if the location settings can't be trusted.
1 year ago
Reply from Gabb Wireless
Hi Courtney! We are sincerely sorry for this issue that you are having with your device's GPS feature, this does sound extremely frustrating! We do have a few other troubleshooting steps that we could give a try before unpairing and repairing the device, we would like to help get this issue solved right away and make sure your device is working correctly. We apologize for any frustration with our customer support, this does not sound normal. We would like to make this right with you! We have reached out!
May. 26th, 2023
Review Source
Molly Lord-Garrettson Rickreall, OR
The BYOD process was painless and Mingma S. Explained everything so well and she was so nice! I’m excited that the customer service is so good since this is a product for my kiddo and I really want it to work out.
1 year ago
Reply from Gabb Wireless
Hi Molly! We are happy to hear that you had such a positive experience with our Customer Support. Thank you for this review!
May. 1st, 2023
