Gabb Wireless
2.1
5.6
Overall Score
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Travis Clifton Seaside, CA
Scarlet was fantastic, she was able to answer all my questions and very personable. I called in about my sons cracked screen on his gabb watch and she was able to help us get a new one ordered and just a great overall experience. We will be gabb customers for a long time as we have 4 children and we love the product and finding good service is hard these days, thank you Scarlet and Gabb.
2 years ago
Reply from Gabb Wireless
Thank you, Travis! We love hearing this positive feedback!
Dec. 21st, 2022
Mary-Garner Merz Augusta, GA
My daughter's phone was acting up and I decided to try Live Chat to see if we could get the issues resolved. Rowan K was the support team member who was assigned to our chat and I couldn't be more thankful that he was. He very patiently helped us figure out how to clear the cache as well as figure out why some calls weren't going through.
When we say our prayers tonight, we will include Rowan. Thanks, Gabb!
3 years ago
Review Source
Holly Ledbetter Lehi, UT
We absolutely love the watches. They are perfect for my kids (ages 8, 8, and 6) who ride their bikes to school and activities so we can make sure they made it to their destination and keep in contact with them when needed. My youngest daughter's watch recently stopped working and the customer service has been incredible, especially Jody S. Thank you Gabb!
3 years ago
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Tyler Galovich Kamas, UT
3 years ago
Michel Snyder Medford, NJ
I cannot tell you how excited and relieved I am to have found Gabb wireless. We want to live intentional lives and it has been difficult finding phones and phone carriers that align with this. Thank you Gabb wireless for what you're doing. The customer service that they offer is outstanding! I thank you as a mom and just as a person. You guys are the best
3 years ago
Katrina Kadlec Rhinelander, WI
We LOVE this company. Thank you for offering a phone without apps and internet access. Please, please keep it this way!! It is the only safe option for our teens and we have five children. I am hoping your company stays around for a long time and true to your mission... Our oldest daughter has one of your phones and I am going to order another for our second daughter this month. We really appreciate having a safe device to offer them.
3 years ago
Dee Smith ,
My kids has been begging for a phone but my husband and I decided we wouldn't get him a phone until he was 16 yrs old. However, because of the safety and GPS capabilities the Gabb phone has we got our son a phone for Christmas. He was thrilled and we have peace of mind. My interaction with everyone at customer support has been amazing! Such a great product and incredible company. Thank you!
3 years ago
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Sarah Swaney
Amazing service! Answered all my questions and stayed on the phone until I was all set! Best customer service!
3 months ago
Reply from Gabb Wireless
Hi Sarah! Thank you for leaving us this review, we appreciate you sharing your experience. We are so happy to have you with us at Gabb!
Aug. 9th, 2024
monica dereus
Pros: My daughter can make phone calls.
Cons: Location services work maybe once a month. The rest of the time, it lags for an average of two weeks. I have reached out to customer service about it 15 times and never heard back.
My daughter receives multiple junk calls a week.
In summary, it's a phone but the safety functions are non existent. Don't believe the promises. You're better off with pretty much any other company.
4 months ago
Mongoose _22
They advertise Unlimited Talk and Text. But if they throttle your data, you cannot make a phone call. Calls and Texts both use data. The whole thing is deceptive.
I had a long live chat with a person in customer service who was unhelpful.
He gave me a phone number to get someone on the phone. I called it, and I sat on hold indefinitely, being told "There are more than 10 calls ahead of you."
Turns out I'm not the only one unhappy with them. Very deceptive practices.
4 months ago
H. Benjamin Anderson
I purchased 3 phones for my children to call, text and geolocate. Call and text functions were slow, sound quality was muffled. Occasionally texts or calls would not even be received. This is absolutely unacceptable. I wanted to rely on Gabb to keep in touch with our children when they were away, alone or baby-sitting other children. When texts or calls are not completed all dependability is lost as the phone does reliably perform one of it's few functions. Furthermore, the location services for the phone does not work. Gabb location service indicates one of my daughters is still on our vacation in Canada from July 2023! When requesting any financial remuneration for poor services rendered upon cancellation, I was told we had not allowed Gabb the opportunity to fix the problems listed above, ergo not contractually entitled to any money back to make things right. Frankly, I do not trust they are competent enough to fix these problems and I would rather pay the early cancellation fee and move on to superior services. Do yourself a favor, purchase a "flip phone" for your child that works when you need it.
6 months ago
Kristen Conley
Phone worked for less than 4 months with light use. Total Junk. Terrible customer service. Music is not clean as advertised. Phone was glitchy from day one. They threatened to charge my payment method for multiple different things (the cost of the phone and a restock fee) for a phone that quit working without any accidents or damage and that they don't stock or carry anymore. Offered a replacement at full cost with an activation fee after I had been asked to provide 19 different photos of the non working phone and spent over 2 hours chatting with a rep. Ridiculous. Purposely chose the no contract option and I'm glad I did. This company is awful.
6 months ago
Tracy Walker
Worse experience ever! We got the pro 3 phone for our daughter for Easter and it’s been nothing but a headache. Setting up the device is way too cumbersome and not at all easy. Getting thru to customer service is a joke. The only option you really have is a “live” chat which I’ve used countless times and have never had my problem resolved. Told multiple times that they were working on figuring out the issue and would email me an update - and that has yet to happen. No response to emails AND don’t even try to call - they always have “a high call volume” and disconnect the call as there’s no option to leave a message. I several of my friends told me to avoid this nightmare and just buy an iPhone and utilize all of their many user-friendly parental controls, but I didn’t listen. This whole experience has been awful. And now, after reading all of the many negative reviews, I’m very concerned that it’s going to be another huge headache trying to cancel this terrible service.
7 months ago
Samuel Kennedy [STUDENT]
I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar.
For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load.
Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better.
You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly.
My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance.
Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.
7 months ago
Crystal DAdamo
Watch never turned on from opening box, hard to get a live person!
Literally was so excited to receive my kids watch and set up for my kiddo. As soon as I pulled it out, it wouldn’t turn on. It would vibrate when I pushed the power button but the screen always stayed black. So I tried charging, still didn’t work!! Never got to even TRY to set it up and use it. After HOURS on the chat area (because there is no number) I had to google the company in Utah itself and find a number. When I called it they say it’s too busy and hang up. Finally got a different area and they transferred me thank God! And the girl I got helped me cancel the service and return my product! Beware there is a restocking fee usually, they claimed they will waive it so I hope so. The customer service agent I spoke to was SUPER sweet and patient with me- that’s the only good out of this. I IMMEDIATELY boxed it up and mailed it back out within 4 hours of receiving the dang thing. Biggest regret of a buy. My phone line will add a kids watch to us for free and just charge me $10 a month at T-Mobile right now so that’s what we will be doing instead. Save yourself- don’t purchase Gabb!! Also, if I don’t get my money back as promised I will report to bank and BBB!
8 months ago
stefan peterson Salt Lake City, UT
I purchased two Gabb Watch 3s for my children. Like many other reviews state, the concept of this product is great. The execution, however, is very poor. Both watches have had multiple extreme issues that a production-ready device of this nature absolutely should not have.
I understand that Gabb is a newer company and developing technology can be complex, but the issues I've experienced with my Gabb devices reflect a level of incompetence that is really not okay, especially considering Gabb's price-points imply their products and services should be competitive with other major carriers.
Customer support seems to have very limited options when it comes to... assisting customers. I was never able to have any of the issues with my devices resolved in a satisfactory manner.
And the cherry on top of it all was the cancellation fees I had to pay to get out of the service contract. This is after being plagued by multiple issues that were so extreme I can only call the devices defective at this point.
Do yourself a favor and if you're considering a Gabb Watch, just go with a small Apple Watch with one of the major carriers. You can implement the same parental controls, the products work how they're intended to, and they can do much more. This is what I wish I would have done initially. Also, the price points doing it this way with the major carriers are similar to what I was paying with Gabb.
8 months ago
Christopher Leigh West Richland, WA
We've been with Gabby for 2 years, the product has worked fine. The phone is large for how little it can do. In general the product would be fine for most.
Their service/support is non-existent. If you try to call you get the message they are too busy, can't take any more calls so go read their website to answer any questions. And the phone hangs up. Unfortunately, you don't get an option to stay on hold waiting for anyone to help you. There is a "live chat " option that I've waited hours for and no luck and if they do message you back and you don't respond immediately they end your chat. We have sent emails requesting calls or communication with no luck. And they keep charging our account. I don't recommend starting with this company. There are plenty of other options open to parents now days
9 months ago
Trischa Wass Hanover, NH
The idea behind this phone service is terrific. This company works well if you can set up your kids phone and then NEVER have an issue but that's not realistic. This company has grown too quickly to keep up and now they don't have any way for a parent call and speak to a customer service representative. They are great at getting new customers but treat their current customers like crap! They lock you in to their service and then say their too busy with high volumes of new customers to take phone calls at this time. What??!!! What Kind of phone service is this?! I have a billing issue that I have now emailed and reached out by phone and tech support with no help at all.
Think twice if this kind of service is worth it. Now, I would just get a regular phone for my daughter's and use the parental controls!
9 months ago
Mike Kemp Sanford, FL
Android parents beware! It is important to understand that there is a separate app (Gabb Messenger) used for the crucial parental controls (view/approve contacts and view text message content). This app is currently NOT AVAILABLE for Android users.
The My Gabb app has very limited features. You can see your child's location and setup a Safe Zone (received notification if your child's phone moves outside a pre-defined area).
The online website dashboard allows you to see your child's call and message log, but it does NOT display the actual message content.
I contacted Gabb about the glaring issue, and they advised that an Android version of the Gabb Messenger is in the works, but no delivery date is available. They also refused any sort of bill credit or consideration and stated that the app has "nothing to do with monthly billing". This sounds absurd to me, but evidently their logic is that they offer the app for free? (But isn't the app worthless unless you have a Gabb device and plan?) Nevertheless, they further pointed out that the website notes that the Gabb Messenger app is only available for iOS (iPhones). This is true, but I would argue that 1) they eagerly promote these features as foundational to their product and 2) it is not clear that the Gabb Messenger app is necessary in order to have these important features.
If were were iPhone users, we may be OK. But since we are not, we greatly regret having purchased Gabb. We would have opted for Bark. And the Gabb customer service chat was pathetic. The agent flatly refused to escalate my concern.
10 months ago
David Hall Salt Lake City, UT
This is an update to my previous review below. Gabb has contacted me to ask for advice on how to improve. I'm very impressed at how they valued my opinion and made real changes based on my input. I'm changing my review from a 1 star to a 3 star. I wish that they had 24/7 customer support. And I would like to be able to monitor my child's phone calls and text messages through my Gabb app. Instead I have to log in from a computer. Lastly, we have had to restart my son's phone twice in the one month that we've had it.
Unclear instructions for setup. And I'm pretty good at stuff like this. "Internal Server Error" while trying to connect to my son's phone. No customer service in the evening or on Sunday at all. Buying accessories is almost impossible due to website errors.
1 year ago Edited November 20, 2023
Reply from Gabb Wireless
Hi David, thank you for taking the time to leave this updated review! We appreciate all feedback and will make sure to pass this along to our team. We would like to learn more about the issue that you are having with your device, we have reached out!
Nov. 1st, 2023
Samir Younis Decatur, GA
I did a lot of research before going with a Gabb Watch 2. Overall, I am pleased with the purchase, but I am having some real issues with a key feature-- the STEP COUNTER. My son is very motivated by it, but it stopped working. A helpful and kind customer support rep helped resolve the issue on his watch, but now the step-count information from his watch is not syncing with my app. I was told that the only resolution that could work would be to unpair and re-pair the watch, a process that would require me to re-program all the contacts in the watch and also would erase many of the fun GABB-GO coins, pets, etc that my child has already worked toward. This is not a huge deal, but I am disappointed that there is not a better resolution. Also, how can I be assured that the same step-count issue won't happen again if I go through the trouble of unpairing and re-pairing? I would possibly have to do the same resolution all over again. Great watch, kind workers-- but some of the technology seems to fall short of expectations.
1 year ago
Reply from Gabb Wireless
Hi Samir! Thanks for this review! We are sorry that you were having this issue here with the step counter. We are glad that our team was able to help assist and give you the correct troubleshooting steps to help resolve the issue here for you. We know that resetting the device can sometimes be hard for our Gabb users but we have found this to be most effective to help resolve any issues. We are always looking for ways to improve our products and customer experiences, so we appreciate your feedback. We’ve reached out to see if there’s anything else we can do!
Jul. 20th, 2023
Michael Dugas Jacksonville, FL
Two things went wrong. First of all, the phone stopped receiving messages and phone calls. The phone would turn on, but we could get no cellular service. Second, after I called to cancel the service, they charged $4.51 to the account for taxes owed. Because my credit card on file was canceled due to fraud, the payment for $4.51 was charged. I got a late fee of $10. Gabb refused to waive the late fee of $10. I had to pay $14.51 for $4.51 of taxes due. That is a late fee of over 200%. Ridiculous. This company has horrible service. Stay away!!
UPDATE: Gabb called me back after they saw this review and they offered to waive the $10 fee. I really appreciate the responsiveness and desire to correct the wrong. I changed the stars to 3 from 1. I still did have issues with their cellular service, but at least the billing issue was resolved.
1 year ago Edited March 14, 2023
Reply from Gabb Wireless
Hi Michael! Thanks for updating your review. Again, we are sorry about the service issues you experienced! Thank you for allowing us to do what we could to make your situation right and fix your billing issue. All the best!
Mar. 10th, 2023
Jeanna Edouard Boston, MA
I am updating my review because a great representation of the gabb company finally reached out to me to not only fix my daughters service issues where texts weren’t coming or going through but we were able to come to a compromise regarding a replacement phone. Though it’s not the exact solution I was hoping for, it shows Gabb’s willingness to make their customers happy to keep them and I’m very grateful for that and will be staying with them like I had wanted to begin with. Thanks so much again, Kimberly!
1 year ago Edited March 6, 2023
Reply from Gabb Wireless
Hi Jeanna, We are glad that this issue was able to get resolved for you, and that you had such a positive experience! Thank you for taking the time to leave this feedback. We appreciate you!
Mar. 1st, 2023
Review Source
Isaiah McLean
The people were nice, but referred me to different people. Sue called me back to update me, but no one else did so I had to keep calling and then explaining AGAIN what was going on. Then Jett told me on Friday to send pictures of my phone and they’d send out a new one, but he never did get back to me so I had to call again Monday and start over. Thankfully, the woman with whom I spoke today was able to get me set up with a new phone coming, but only after having me go through the whole process again. I have 5 hours of phone time into this and still won’t have a phone for work for at least another week to 10 days. I’m giving 3 stars only because people were nice, even the ones who didn’t follow through. Maybe you could work on communication between the associates so people don’t have to start at the beginning each time they talk to a new associate and to communicate with the customer. It would have been nice if, when they said they’d get back to me, they did. Thank you.
1 year ago
Reply from Gabb Wireless
Hi Isaiah! We were sorry to hear about all of these issues that you have dealt with! We hear you and apologize for this frustrating experience. We are glad that our Customer Support team was able to get that handled for you guys and get a replacement device ordered for you. We have reached out to help further with this!
Feb. 7th, 2023
Review Source
Monet Richardson, TX
Customer Service is 5 stars, but the watch would be 2-3 stars! The battery drains quickly, it doesn’t have a 9-11 feature and have had several issues with the watch not charging on the dock. I’ve tried all the troubleshooting tips ie. wipe watch & charging base with an alcohol wipe, tried plugging into different outlets, had to change out the plug with my iPhone charger to get a charge, used a Q-tip to put pressure on the gold charging plates on the back of the watch to clean it; received a new watch and a new charger—but came on once. Therefore, not using it as often. I did receive a month credit since my warranty just expired and support did offer professional cleaning—but don’t want to cause a longer delay. It seems the shelf life is a year; before likely having to buy another one.
I do like knowing where my son is when wearing ie. away camp trip, out jogging, school etc… but the battery needs charging daily. It does charge quickly—once it actually works.
1 year ago
Reply from Gabb Wireless
Hi Monet! We're sorry to hear your device is having some troubles with the battery and charging. We hear you and can understand how frustrating this could be. This does not sound typical for our devices and would love to personally take a look into this for you to help resolve these issues. We do want to note that our Gabb Watches do not support an E911 function and cannot add 911 as an approved contact. This is why we have created a SOS feature on the device that will notify the main/guardian contact on their MyGabb app of an SOS as well as call them. Again, we would love to help look into this situation with the battery on your device but, unfortunately, we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Feb. 1st, 2023
Review Source
Daniel and Rachael Harris
I was frustrated that we could not purchase a replacement Gabb watch charger from Gabb, but I purchased some used watches from the friend who referred me, and was able to successfully connect them to my account with their help!
1 year ago
Reply from Gabb Wireless
Thank you for sharing this review! We're so excited for you. Welcome to the Gabb family!
Jan. 26th, 2023
Review Source
Wendy Harker Draper, UT
Perfect for your kids first phone. It’s a great way to teach them how to respond to a text message, answer a call, and be responsible for a device. Obviously, the fact that Gabb doesn’t have social media is awesome but teaching kids the the basics of having their own phone is important. We had a Gabb for 2 years and there were a few times it would glitch. It was pretty frustrating but the customer service was decent and helped us out. I’m a fan of Gabb and would recommend it to anyone looking into a beginner phone for your kiddos.
1 year ago
Reply from Gabb Wireless
Thank you, Wendy! We appreciate this feedback!
Jan. 19th, 2023
Review Source
Dez Weir South Jordan, UT
The woman who helped me answer questions about my bill and invoice was absolutely spectacular! I admit I was feeling a bit of dread having to call a customer service line early this morning after a long weekend and she was understanding, patient, and so very kind! I loved the service she provided!
1 year ago
Reply from Gabb Wireless
We love hearing this kind of feedback! Thank you for taking the time to leave this, we appreciate you Dez!
Jan. 18th, 2023
Review Source
Donna Barber Victoria, TX
My now 13 year old has had a Gabb phone for two years, now starting her third. The device and the service have been excellent. We've never had an issue. We only had to call customer service once and they were super helpful and accommodating.
1 year ago
Reply from Gabb Wireless
Hi Donna! We're happy to hear that Gabb works for you and your family! Thank you for being part of our mission!
Jan. 6th, 2023
Review Source
Sabrina Sutter Prescott, AZ
Great experience once I called. The only down fall was when we purchased the phone and were transferring the number from a different carrier, there was no instructions in the box for that. We have never had to do this, so we were not familiar knowing that we had to get a transfer pin number. The agent we spoke to was very helpful. She answered all of our questions and we were totally satisfied in the end thank you.
1 year ago
Reply from Gabb Wireless
Thank you Sabrina, we appreciate you!
Dec. 15th, 2022
Jason McDonald Columbus, IN
We really like Gabb for our kids, but the downside is the online chat feature, while sometimes helpful, can be a pain. It took fifteen minutes for the chat agent to understand. Maybe it was a communication issue on my part, but after the fifteen minutes, the chat agent reiterated what I already said.
Products are fairly decent. My son doesn't like that he doesn't have an iphone or apps like his buddies, but that's a cross I'm willing to bear.
Pricing is great.
1 year ago
Reply from Gabb Wireless
We appreciate all of this feedback, we will pass this review on to our team! Thank you Jason!
Dec. 15th, 2022
Review Source
Linda Yarlagadda Leawood, KS
Gabb offers a product ideal for elementary aged children. But I don't like the challenges we're currently having charging our daughter's Gabb watch. The company is having us mail it back in to be cleaned, so hopefully that will resolve the issue.
2 years ago
Reply from Gabb Wireless
We appreciate this review, thank you Linda!
Dec. 15th, 2022
jesse ashby Gladewater, TX
Gabb provides exactly the service they advertise. On the rare occasion I have had trouble with them, customer service has been outstanding. They were both empowered to and capable of quickly understanding the issue and getting a resolution after one explanation.
2 years ago
Reply from Gabb Wireless
Thank you, Jesse! We appreciate you!
Dec. 15th, 2022
Review Source
Nicole W Dallas, TX
I have used gabb wireless for my 14 year old stepdaughter and now also for my 5 year old son. Customer service has always been very helpful and friendly. I definitely recommend them as a safer option for cell phones for kids!
2 years ago
Reply from Gabb Wireless
Thank you, Nicole! We love to hear this feedback!
Dec. 19th, 2022
Teresa Terry St Louis, MO
The GPS is so reliable and I trust that my son will be safe when using his watch. He loves it (he is almost 9 and is in 3rd grade). My 6th grade daughter also uses it, although she would rather have an iPhone, this gives me piece of mind :)
2 years ago
Reply from Gabb Wireless
We love to hear this! Thank you for taking the time to leave this review, we appreciate you Teresa!
Dec. 21st, 2022
Review Source
Melissa R Valparaiso, IN
Gabb seems to be working great so far. I got the watch for my 7 year old, as he likes to go play at the park behind my house, and this way I don't have to be with him at every moment. Customer service via chat was rather quick and able to assist with what I needed.
2 years ago
Reply from Gabb Wireless
Thank you, Melissa! We love to hear this feedback!
Dec. 21st, 2022
Review Source
courtney dittrich TX
I love that there is a safe cell phone option available not only for children, but also for moms. Gabb gives me everything I need in a phone (calls, texts, photos, videos) and it doesn't distract me or pull my attention away from what is most important, my kids!
2 years ago
Reply from Gabb Wireless
We are happy to hear this has been everything you need in a phone! Thank you, Courtney!
Dec. 21st, 2022
Brynlee Dalton Riverton, UT
Gabb Wireless is SO amazing! It is very good for kids or tweens. With all the bad things going on in the world, I am so happy to know that kids are safe on their Gabb Wireless phones! I would definitely recommend Gabb Wireless to a friend.
2 years ago
Review Source
Peace Keeper Greeneville, TN
KALI H. Needs a promotion or a raise, I'm just gonna say it. You need to look at how well she dealt with "Eric B" and how a couple minute issue turned into 3 days over email cause I had no secondary phone. I find it humorous how everything happen but she didn't get irritated at all. Just got the job done. 👏👏👏
2 years ago
Review Source
Ali Anderson Salt Lake City, UT
I love having this phone option for my kids! The phones are great, and the one tiny problem we had with my son’s phone disconnecting from the network was easily and quickly fixed through a painless chat with Support. I can’t recommend Gabb enough! I talk about it to all my friends!
3 years ago
Review Source
Veronica Saint Paul, MN
This is a great phone! It offers peace of mind for parents wanting to allow their kids to be kids and to be safe with technology. Delivery was fast. Service has been great! Bonus we weren't expecting: my son loves the photo editor on the phone. It allows him to get very artistic with his photos. I highly recommend this purchase!
3 years ago
Angela Merrick West Jordan, UT
I love the customer service at Gabb. Also, I love that my teenager can use a device that looks like a smart phone for unlimited talk and text and I don't have to worry about internet dangers.
My teenager is not 100 percent happy with the Gabb phone because every once in a while (around 2-3 times per week) he can't use the service, and in order to get it to work again he has to take the case apart, remove the SIM card, then replace the SIM card and case. He is grateful for a phone but feels that a phone should not have this issue.
3 years ago
Cori & Paul RE Mesa, AZ
The online chat customer service is exceptional. My customer service chat was with a real person who responded promptly and accurately to my questions and comments. She was knowledgeable about Gabb's products and services, was affable in tone, and able to assist me with all of my questions, concerns, and new order.
3 years ago
Brianna Riel Katy, TX
Great company! They're always super helpful and quick to respond. Gabb Wireless has a great product that helps me stay connected with my child and still keep our family's values regarding social media. This phone is my first recommendation to all my friends with tweens. Thanks for a great family friendly product!
3 years ago
Scott Wagner UT
My daughter is thrilled to have a phone finally, and we, her parents, are glad to know she isn't being exposed to the toxic internet at a young age. I contacted customer support via chat and received help on a service plan upgrade immediately. Great service!
3 years ago
Rtsugg Manchester, TN
The customer support is amazing. They were extremely patient with me and helped me get all our family phones up and going. Being able to just have a good phone that is just a good phone without all the 'stuff' is a great benefit.
3 years ago
Ariel Johnson Las Vegas, NV
World class customer service. Simple set up, reliable product, and built-in auto pay make Gabb Wireless easier and better than the rest. If you're looking for safe, secure, and reliable cell phone service for your family and/or your kiddos, this product is for you.
3 years ago
Nancy South Jordan, UT
So happy that a company finally answered the call that millions of parents have been asking for. A phone that just texts and calls!!! Thank you for saving this momma's sanity and relationship with my children. No children addicted to their phones here, or being indoctrinated by social media!
3 years ago
Kisb Los Osos, CA
Gabb has the BEST customer service I have ever experienced. I had a really tricky time getting everything complete on their very user friendly, but SUPER finnicky website, pure frustration. Every email communication between myself and a couple different representatives kept me trying for this phone. It worked, and I will praise the team members for keeping me a customer!
3 years ago
Patty Heier Tampa, FL
We bought the phone for our teenager. The fact that it restricts our teenager from accessing the internet and social media yet still lets us keep in touch with him is the whole point of the product, and we are very satisfied with it!
3 years ago
