Gabb Wireless
2.7
4.1
Overall Score
Author: Kaitlyn Short
LAST UPDATED: March 4th, 2025
Gabb Wireless is on a mission to keep kids and families connected and protected. The company believes there is a growing problem with kids having too much tech too soon, unlimited access to the internet with harmful content, and unhealthy interactions.
Gabb Wireless is equipping families with products that keep kids safe while still connecting them to friends and family, allowing them to experience the world in a positive way.
Gabb Devices have an innovative spam filter for texting, no internet browser, no social media apps, and no third-party app store. Gabb plans include coverage on a nationwide 4G LTE network with unlimited talk and text on a flexible monthly plan to fit the needs of each child. Gabb Devices help kids focus on connecting in ways that help build relationships and allow them to spend more time developing skills and hobbies.
Simply put, Gabb’s mission is three-fold:
- Protect children
- Connect families
- Encourage life outside the screen
The Good
- National Coverage Minus Alaska
- Safety Features to Protect Kids
- Affordable Phone and Plan
- Customer Reviews
National Coverage Minus Alaska
Kids, like everyone, need a phone with reliable service. Gabb phones are built on the back of the nation’s most reliable network and offer great cell phone service coverage. Coverage is offered throughout the United States.
Hawaii is included in Gabb Wireless’ cell service coverage; however, the company does not currently offer any coverage in Alaska.
Safety Features to Protect Kids
The cell phone market for kids is growing, and there are many options for parents and guardians to choose from. Gabb Wireless’ phones offer several safety features to keep kids safe, including the following:
– No internet, no social media
– Active GPS tracking
– Unlimited talk + text
– Gabb Music kid-safe streaming
– Gabb Guard spam blocker
– Parent-managed safe third-party apps on the Gabb Phone
Plus, there is an ever-growing list of safe (parent-approved) third-party apps on the Gabb Phone Plus.
Affordable Products and Plans
Gabb Wireless sells two types of phones as well as a watch (a phone kids wear).
Gabb Watch 2
This is a great option for younger kids or those who prefer a stand-alone watch device. The Gabb Watch 2 triples as a cell phone, GPS device, and interactive watch. It comes in two colors: Silver and Space Gray. It has an affordable upfront cost as well as a competitive monthly fee. You can see the company's website for a cost breakdown.
The Gabb Watch 2 also comes with the following features:
- Reliable GPS and tracking functionality with customizable safe zones that notify you when your child leaves and enters specified locations
- Unlimited talk and voice/preset text on the nation’s most reliable network
- 15 customizable text message presets, voice messaging, and emojis
- Up to 25 parent-managed contacts (no outside calls or texts)
- SOS/emergency button for primary contact
- Parent-controlled lock mode to limit distractions during school hours
- Flashlight app easily accessible from the drop-down menu
- Resistant against sweat, water, dirt, and sand
- Gabb Go (a fun task manager and step counter)
Gabb Phone
A device that looks like a regular smartphone, the Gabb Phone allows unlimited talk and text with the option for MMS (the ability to send/receive picture messages and group text). This device has no access to the internet or any third-party app stores. It can be tracked via GPS and is a great option for a first phone. The Gabb Phone has a competitive upfront price and monthly cost. You can see the company's website for the cost breakdown.
Gabb Phone Plus
In addition to all the features of the Gabb Phone, the Gabb Phone Plus is a premium Samsung quality device and comes pre-installed with safe apps as well as optional parent-managed safe third-party apps.
Customer Reviews
Reviews left on BestCompany.com consist of parents thanking Gabb Wireless for creating a mobile device that allows them to easily communicate with their children but doesn't include all the headaches or safety concerns that come with modern smartphones.
In fact, most Gabb customers were extremely satisfied with the included apps and features installed on the phone, stating that it was just enough to entertain their child but not cause them to ignore the world around them. Other customers were happy with the phone and its long battery life (due to the fact that kids can't drain the battery on internet browsing or social media).
A number of reviews also mentioned the company's customer service. In particular, many customers felt that Gabb Wireless responded to their questions in a timely manner and often went above and beyond to help.
The Bad
- Cheaper Options Available
- GPS Capability Limitations
Cheaper Options Available
If you are looking for an even more basic and affordable phone that lets you keep in touch with your child and track their location using GPS, there are lower-priced options with great reviews. While the company's pricing is competitive for what you get, parents can find options for half that cost with lower tech features. Think walkie-talkies on steroids with a large range.
GPS Capability Limitations
Other companies' phones allow GPS to navigate using a maps app, which may be an added feature on the Gabb Phone Plus in the near future.
The Bottom Line
Gabb Wireless gives parents and children the option of affordable and safe tech. It is designed to teach kids healthy screen habits and give them independence while allowing parents peace of mind.
Cell phones can have a lot of benefits for children and families, but they can also come with issues. Many parents want their child to have independence and would like to be able to communicate with them while they are away from home but they may not like the idea of giving their child full internet, app store, and social media access. Gabb Wireless helps alleviate these worries with its devices. It also offers kids a limited selection of apps to allow them to learn healthy screen habits while having fun and growing.
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Jennifer Picard
Gabb phones are the worst. We got two of them for my daughters in December and they were unable to send or receive photos. I called customer support and they said "it was an issue and they were working on it." Here it is the beginning of March and one phone still can't send pictures. So I called again yesterday and now my daughter can't even log on to her phone. Again "it is an issue and we are working on it." When I asked to speak to a supervisor I was told nobody can call me for three days. I wonder why. Probably because they are swamped with complaints. Do not get one of these phones for your child.
3 weeks ago
Reply from Gabb Wireless
Hi Jennifer! We're deeply sorry to hear about this situation with the Gabb Phone log in issues. We understand the frustration behind this. We would be more than happy to look into this situation for you, we will be reaching out to you shortly. Thank you!
Mar. 4th, 2025
Nikki Parmeter
If I could give 0 stars I would! The service is horrible and hardly works. My app would go off 100x a day telling me my kid was somewhere else when he was seriously next to me. The customer service is a joke! Tried to cancel and they still continued to take money out! They don’t offer any upgrades to existing customers either, only if you make a new line. Sorry Karen I don’t need 5 lines for 2 kids!!! Absolute joke! Stay away far away
2 months ago
Reply from Gabb Wireless
Nikki, we're sorry to hear about this experience with us and our services. This isn't the type of experience we want to provide to our customers. We would like to get this situation taken care of with a resolution. We will be reaching out momentarily.
Jan. 22nd, 2025
Ami Reist Jachimski
I just paid $150 to cancel our service agreement yesterday after months of issues with the Gabb Watch 3, the service, and the customer service department. You cannot use the watch/phone at home if you have an EIP address on your at-home internet service that connects your home devices to a cloud. This was never mentioned to me when I signed our 2-year service agreement. I had to "factory reset" the watch 6 times since June because of bugs and upgrades on Gabb's end. Most recently the battery on the watch failed and Gabb wanted to charge me $40 to replace the device. Avoid the headache of this product and company.
4 months ago
Reply from Gabb Wireless
Hi Ami! We're deeply sorry about your experience with us regarding the cancelation fee. We understand that can be frustrating to pay, we would be more than happy to look into reimbursing you with this. We will be reaching out to you shortly!
Nov. 20th, 2024
Kelli Marsden
I wish there was a zero star option. I have an issue so often with the watch I already know all of the steps customer service is going to tell me to do when I contact them and the ONLY solution is resetting the watch completely which is so time consuming to do. Now the watch is not charging correctly and I'm told it's a $40 replacement fee even though I've been paying for a warranty for almost a year?? I can't wait to get out of this contract.
5 months ago
Reply from Gabb Wireless
Hey Kelli! We apologize for all the issues that continuously occur with your Gabb Watch. We would love to help. We have reached out!
Oct. 8th, 2024
Review Source
Sarah J
First, I had to hunt down a customer service number on their website which I only found through the chatbot. Secondly, the first rep couldn’t help me with the device issue I’ve been having and transferred me to a “product specialist” dept which had high call volume and put me on a call back list. An hour and a half later I received a call that rang twice and as I picked up, they hung up on me! Leaving me to call the cyst service number again and I asked to be transferred to the product specialist only to reach a voicemail that they have high call volume and to chat online with a chatbot, then they hung up on me again!! I called a third time and explained to the rep that I expect to speak with someone and expect a call back. He said he can put my number in the callback queue for tomorrow morning!! Needless to say, I still don’t have my issue resolved and find it highly suspicious and frustrating to try and get a hold of a company that I pay a fee to each month. I’ll be canceling my service if I don’t receive a call back tomorrow. Very disappointed as this device came highly recommended. The customer service dept is severely lacking!
6 months ago
Reply from Gabb Wireless
Hi Sarah, we are so sorry to hear that you have had some issues with our support team. This is certainly not the level of service we aim to provide! We apologize for any frustration during this time. We would like to make sure that your device does get working as soon as possible, and help make this right with you! Please reach out to us through Facebook or Instagram DM's. We are unable to find your account! We appreciate you.
Sep. 17th, 2024
Kike Onibonoje
I have been a Gabb customer for over 3 years now. Their software is cumbersome, their GPS tracking system is unreliable and never up to date. When you call them they will say to re-pair the phone to yours and you will have to do this ad nauseum, several times a year. I have grudgingly remained a customer because I wanted basic talk and text for my children. The last straw, a watch that my daughter has had for less than a year quit working. It would overheat during charging and refuse to turn on saying the watch had to be cooled down. Gabb will not send a replacement because parts of the letter etching on THE BACK !!! of the watch fell out. Not the face, the face is pristine. They are calling this a scratch. As if a scratch causes a wrist watch to quit working. If you go with Gabb do not sign a contract, its bait and switch. Their digital infrastructure is poor and you are going to tear your hair out trying to use any of their advertised features.
6 months ago
Reply from Gabb Wireless
Hey there! We are so sorry about the issues you're having with your Gabb device, and we would love to personally look at the watch and see if there is anything we can do however, we're not able to find an account with your name. Please reach out to us through Facebook or Instagram DM's so we can help provide you with a reliable device. Thanks!
Sep. 11th, 2024
Janis Massaro
Have used gabb for 3 years. Always has problems with devices and chargers. Literally always had some type of issue whether the watch wouldn’t charge so we had to get a new one to not being able to track my daughter because the tracking wasn’t working. About a month ago our newest watch stopped charging and you couldn’t buy a new charger, they were out of stock. I decided to just put my daughter on my phone plan. I requested to port her number. Gabb wouldn’t release her number for 4 days at 2pm in the afternoon. So weird. I spent hours on the phone trying to figure out why her number wouldn’t port. Waited until the day they said it would port… or did not. More hours spent on the phone trying to figuring out what the issue is. My daughter’s new phone still isn’t working and the number still hasn’t been released to be ported…. 5 days after requesting. Gabb does say that porting can take up to 48 hours, but that they release the number within 4 hours… this simply isn’t true. Do not use gabb. Their devices are cheap off brand devices that do not work well.
7 months ago
Reply from Gabb Wireless
Hi Janis, we are so sorry to hear this. This does sound very frustrating, we apologize that it took so long to port your number this does not sound normal for our port-out process. This is certainly not the level of service we aim to provide, we would like to help get any issues that you are seeing resolved. Please feel free to reach out to us via Instagram or Facebook Direct Message and we would love to work with you.
Aug. 15th, 2024
Review Source
Soniablade12
The usability of the device and app is unreliable. I have called multiple times today only to get misguided advice, and when I was transferred to tech support they must have reached their after-hours so I was disconnected and instructed to call back another day. Since I was instructed earlier in the day to reset a watch to factory settings we are now no longer even able to make calls to or from it. Their customer service is non-existent. I feel badly for their personal because it seems they are being fed to the lions by the company they work for. Find another source for communicating with your child.
7 months ago
Reply from Gabb Wireless
Hi Sonia, we are so sorry for all the trouble you have experienced with your watch and customer service. It sounds frustrating. We really want to help you and get your issues resolved. We are having trouble finding your account in our system, so if you could reach out to us on Facebook or Instagram we can help!
Aug. 8th, 2024
Shelly Diener
1 star is more than they deserve. Terrible customer service. Devices don't work
And don't ever think you will be able to port out your child's phone number. What a joke. Been dealing with trying to get the new pro4 to work and it will not. Sent a new one and they couldn't even get it to work from brand new. Then would not refund any money. The company is the worst!
6 months ago
Reply from Gabb Wireless
Hi Shelly, this does sound very frustrating! We are so sorry that you are having some issues with our support team. This is certainly not the level of service we aim to provide, we would like to learn more about this situation and try to help make this right with you! We have reached out!
Sep. 19th, 2024
Teresa Vigil
we pay for texting and music for my kids and neither work the app for one child, I have asked for help, to no avail.is horrible DO NOT SIGN a contract, BAIT and switch. very bad company- I paid for one child to get removed its that bad- the other one comes off christmas and I am paying for the other to get off. They have horrible customer service, never answer the phone emails are answered two weeks or more. Stay away and be happy I told you.
6 months ago
Reply from Gabb Wireless
Hi Teresa, this does sound very frustrating! We are so sorry you have been having texting issues with your device and a few other issues as well. This is not normal for our devices. We are sorry to hear that you have had some issues with our support team. We would like to get some more background into this situation and help make this right with you as quickly as possible. We have reached out!
Sep. 17th, 2024
monica dereus
Pros: My daughter can make phone calls.
Cons: Location services work maybe once a month. The rest of the time, it lags for an average of two weeks. I have reached out to customer service about it 15 times and never heard back.
My daughter receives multiple junk calls a week.
In summary, it's a phone but the safety functions are non existent. Don't believe the promises. You're better off with pretty much any other company.
8 months ago
Casee Moore
Their system is ridiculous. I have no idea why anyone gives Gabb a good review. I have had nothing but problems and the IT support can do nothing but apologize for all the shortcomings.
First my sons phone had been getting constant spam calls since I turned it on. I block all the numbers but they keep calling on different numbers. IT support said I can change the number, which I will be doing but I thought gabb guard was supposed to block at least some... after 50 + span calls yesterday, I am going to say it doesn't work at all. We'll see if changing the number does anything at all...
Also, my son misplaced his phone today, which I had to put on vibrate because its constantly ringing from spam calls, and the "play sound" isn't working. IT support said nothing can be done without the device... WTF. So gabb guard and play sound to locate doesn't work... does anything?
Also, the spam calls cannot be deleted from my phone or his so now he has dozens of random numbers on his recent calls list that he could call, because blocking doesn't stop his phone from calling them. How is this safe?
This is the most ridiculous thing I've dealt with in years. I am going to review this everywhere I can and post all of these shortcomings so hopefully no one else gets blindsided with their incompetence!
9 months ago
Celeste Hawes
We have had GABB for a few years but would never recommend it. We have it because we need it. But of the three watches we’ve had only one works. We’ve called multiple times to get a troubleshoot on them and the customer service is HORRIBLE! They ask a question and then they don’t give you time to respond and then when you do they cut you off and try to answer the question but they don’t have the full story. And then after 5 mins of trying to explain the issue they then say, sorry that’s for X department and transfer you. The gentlemen I spoke with today was rude and disrespectful. So we’re waiting for our agreement to end and then we’ll be done for good! I’m seditious looking for other devices for my children that work and have respectful employees.
9 months ago
POP DESIGN
Canceled service using their website after being a loyal customer for a year. After I did not receive a confirmation, I called customer service and they told me that the online cancellation takes 5 to 7 days. They said they could cancel it right away, but I would be charged for days that month. I told them that they see that I requested a cancellation on the 27th. They said yes they see it but I was going to be charged through the fourth first because it had not been processed. I said for $2.50 you just pissed off a loyal customer. BTW My daughter’s new Apple phone has more parental settings and security than Gabb could even imagine. I wish Imy daughters new Apple phone has more parental settings and security than Gabb could even imagine. I wish I would’ve known that before I subscribed to them for one year.
9 months ago
H. Benjamin Anderson
I purchased 3 phones for my children to call, text and geolocate. Call and text functions were slow, sound quality was muffled. Occasionally texts or calls would not even be received. This is absolutely unacceptable. I wanted to rely on Gabb to keep in touch with our children when they were away, alone or baby-sitting other children. When texts or calls are not completed all dependability is lost as the phone does reliably perform one of it's few functions. Furthermore, the location services for the phone does not work. Gabb location service indicates one of my daughters is still on our vacation in Canada from July 2023! When requesting any financial remuneration for poor services rendered upon cancellation, I was told we had not allowed Gabb the opportunity to fix the problems listed above, ergo not contractually entitled to any money back to make things right. Frankly, I do not trust they are competent enough to fix these problems and I would rather pay the early cancellation fee and move on to superior services. Do yourself a favor, purchase a "flip phone" for your child that works when you need it.
10 months ago
Kristen Conley
Phone worked for less than 4 months with light use. Total Junk. Terrible customer service. Music is not clean as advertised. Phone was glitchy from day one. They threatened to charge my payment method for multiple different things (the cost of the phone and a restock fee) for a phone that quit working without any accidents or damage and that they don't stock or carry anymore. Offered a replacement at full cost with an activation fee after I had been asked to provide 19 different photos of the non working phone and spent over 2 hours chatting with a rep. Ridiculous. Purposely chose the no contract option and I'm glad I did. This company is awful.
11 months ago
Tracy Walker
Worse experience ever! We got the pro 3 phone for our daughter for Easter and it’s been nothing but a headache. Setting up the device is way too cumbersome and not at all easy. Getting thru to customer service is a joke. The only option you really have is a “live” chat which I’ve used countless times and have never had my problem resolved. Told multiple times that they were working on figuring out the issue and would email me an update - and that has yet to happen. No response to emails AND don’t even try to call - they always have “a high call volume” and disconnect the call as there’s no option to leave a message. I several of my friends told me to avoid this nightmare and just buy an iPhone and utilize all of their many user-friendly parental controls, but I didn’t listen. This whole experience has been awful. And now, after reading all of the many negative reviews, I’m very concerned that it’s going to be another huge headache trying to cancel this terrible service.
11 months ago
jennifer jones
The customer service has been really terrible. They outsource. The response time is consistently exceptionally long, and they do not seem to offer solutions. I'm not sure it is worth it.
4 months ago
Reply from Gabb Wireless
Hey Jennifer! We are so sorry to hear you haven't had the best experience with our customer service. This doesn't sound normal for our team but we would love to pull up your account and help in any way we can and make things right with you. We have multiple accounts with this name. Will you please reach out through Instagram or Facebook DM's? We look forward to talking to you there. Thank you!
Nov. 21st, 2024
Mongoose _22
They advertise Unlimited Talk and Text. But if they throttle your data, you cannot make a phone call. Calls and Texts both use data. The whole thing is deceptive.
I had a long live chat with a person in customer service who was unhelpful.
He gave me a phone number to get someone on the phone. I called it, and I sat on hold indefinitely, being told "There are more than 10 calls ahead of you."
Turns out I'm not the only one unhappy with them. Very deceptive practices.
9 months ago
David s
My daughter has the Gabb 3 watch. This watch is a complete piece of junk. It's basically a high end Fisher-Price product. Currently the server is down and the step counter/coin collecting hasn't worked in 2 weeks. I have had other issues with this watch too. I have had to do a factory reset twice now. Also before you sign a contract with them read all the fine print. They basically state that they are not responsible if the device doesn't work properly. Zero confidence in their product and I would avoid them. All in my opinion.
10 months ago
Jessica G
I’m so disappointed with Gabb. The Gabb 3 watch has given us problems since the very start. Starting with its inability to charge when it’s put in the charging station to now being unable to respond to any prompts. I have insurance, yet Gabb is refusing to replace my phone because they saw a “crack” in the photo. It’s no crack I assure you, it’s scratches from usual wear and tear. You think a watch targeted to children won’t have any scratches on it? Shame on you. I will never purchase any of your products again.
11 months ago
Samuel Kennedy [STUDENT]
I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar.
For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load.
Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better.
You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly.
My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance.
Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.
1 year ago
Crystal DAdamo
Watch never turned on from opening box, hard to get a live person!
Literally was so excited to receive my kids watch and set up for my kiddo. As soon as I pulled it out, it wouldn’t turn on. It would vibrate when I pushed the power button but the screen always stayed black. So I tried charging, still didn’t work!! Never got to even TRY to set it up and use it. After HOURS on the chat area (because there is no number) I had to google the company in Utah itself and find a number. When I called it they say it’s too busy and hang up. Finally got a different area and they transferred me thank God! And the girl I got helped me cancel the service and return my product! Beware there is a restocking fee usually, they claimed they will waive it so I hope so. The customer service agent I spoke to was SUPER sweet and patient with me- that’s the only good out of this. I IMMEDIATELY boxed it up and mailed it back out within 4 hours of receiving the dang thing. Biggest regret of a buy. My phone line will add a kids watch to us for free and just charge me $10 a month at T-Mobile right now so that’s what we will be doing instead. Save yourself- don’t purchase Gabb!! Also, if I don’t get my money back as promised I will report to bank and BBB!
1 year ago
stefan peterson Salt Lake City, UT
I purchased two Gabb Watch 3s for my children. Like many other reviews state, the concept of this product is great. The execution, however, is very poor. Both watches have had multiple extreme issues that a production-ready device of this nature absolutely should not have.
I understand that Gabb is a newer company and developing technology can be complex, but the issues I've experienced with my Gabb devices reflect a level of incompetence that is really not okay, especially considering Gabb's price-points imply their products and services should be competitive with other major carriers.
Customer support seems to have very limited options when it comes to... assisting customers. I was never able to have any of the issues with my devices resolved in a satisfactory manner.
And the cherry on top of it all was the cancellation fees I had to pay to get out of the service contract. This is after being plagued by multiple issues that were so extreme I can only call the devices defective at this point.
Do yourself a favor and if you're considering a Gabb Watch, just go with a small Apple Watch with one of the major carriers. You can implement the same parental controls, the products work how they're intended to, and they can do much more. This is what I wish I would have done initially. Also, the price points doing it this way with the major carriers are similar to what I was paying with Gabb.
1 year ago
Garth Hinze Nacogdoches, TX
Love the concept... Execution has been absolutely failed.
Customer service is more painful than you can imagine. Nothing gets resolved simply or at all, regardless of how black and white the matter. Hours spent with customer service on numerous occasions just trying to get a functional product... Countless emails and chats to try to utilize the paid extended warranty.... useless, and I was informed they are too busy to deal with it after many hours invested and warranty paid for well over a year.
Again, I love the heart behind the concept, but if you have hair and want to keep it, I'd try a competitor. I don't even know anything about the competition, but I'd try them blindly over gabb. That's how bad the service is. I might even say it makes AT&T customer service look good 😬
1 year ago
John Tweeddale Apopka, FL
Gabb is the worst mobile company I have encountered. Their products are mediocre, and their customer service is terrible. I regret being a Gabb customer and do not recommend anyone purchase their products or use their services. Here’s why.
• I ordered two Gabb 3 watches, one Gabb 3 Pro phone, one phone case, screen protectors for the phone and watches, and an additional watch band.
• The phone case was never sent, although I paid for it. After multiple interactions with Gabb’s customer service department, I still have not received the case. Gabb charged me for an item they never delivered. This is unacceptable.
• One of the charging cables for the watch did not work. Thankfully, customer service sent me a new one.
• The products have not been reliable. For example, the watches consistently fail to send or receive calls. The voice-to-text feature is non-functional. The step-tracking feature is highly inaccurate. The location tracking feature is unreliable.
• On several occasions, my wife and I attempted to call, email, or chat with customer service, but (1) either never received a response or (2) received an automatic reply stating, for example, “Our Gabb Experts are at Capacity! Our Gabb Experts are currently at capacity due to our Holiday Sales and Promotions. We invite you to check in a little later.”
• We also received a generic email from the CEO, Nate Randle, stating that, due to the holidays, their support systems were “overwhelmed” and that many customers “have had a negative experience trying to get in touch with us.”
• While I appreciate that Mr. Randle acknowledges these negative experiences, Gabb has refused to take responsibility for their poor service.
• The cumulative effect of these experiences has left my wife and me with no confidence in the dependability and reliability of Gabb products and services.
• We made several requests for a full refund. However, Gabb rejected our requests for a refund since we were past the return period. We were further told that we would have to go through tech support with a product agent to confirm that our devices were not working in order to approve a late return. This was communicated to me without acknowledging Gabb’s persistent failure to deliver quality service in a timely fashion.
• The reason we were past the return period by the time we finally connected with Gabb agents via their chat services was that Gabb failed to respond to our earlier correspondence.
• At this point, requiring us to troubleshoot our problems with a product agent is unreasonable. We made multiple good-faith efforts to rectify our issues, while Gabb consistently failed to deliver reliable products and customer service.
While I have repeatedly asked to cancel my subscriptions and get a refund for the products I purchased, Gabb has refused my requests. Gabb’s poor-quality products, unreliable control processes, and difficult-to-reach customer service have made for an entirely unsatisfactory experience. My recommendation: do not purchase Gabb products.
1 year ago
Amber Syer Kansas City, MO
I have had a Gabb line for a watch for over a year. I decided to try a phone and it’s been nothing but problems. The location is never correct, texts and calls don’t go through. It’s been more trouble than it’s worth. So I decided to cancel even though I still have 9-10 months on the contract.
I’m not pleased having to pay a cancellation fee for a line that doesn’t work. But, I get it. It’s a contract. I owe $116.57. $100 for the early cancellation and $16.57 for the taxes. It’s pretty crazy how they charge so much for cancelling a line that didn’t work more than half of the time. It took days for this to be “handled” and I was not treated with transparency and respect. As if this was a situational issue on my behalf and not an issue with YOUR SERVICE. Then it took another 20-30 mins for your online support to basically shrug me off and then give me this email to file my complaint to. I still have another line active!! I’m still a customer!! I even stated how I have not had issues with the watch. But, I feel as though I have been treated with such disrespect for something that wasn’t even my fault!!
Do better. We are just people trying to make sure our kids are safe. You obviously have lost that vision.
1 year ago
P. M. Athens, AL
The worst phone for kids! No service, even though they use verizons towers. Even if connecred to homes wifi! Calls dont cpme through, you can sign up for MMS but they still wont be abe to download the photos or ringtone you send. Youll also get a notification stating they are over their limit for data, even though they are on the wifi 90% of the time, and if you call they cant tell you what data was over. Not worth saving a few bucka, or the "keep your chood safw from the internet" selling points. Better off with straight verizon and use the family app to control what and how long your child can be on. 2 year contract from he//!. Run away.
1 year ago
Maria Woras
I would stay away from Gabb wireless!
All other cell phone providers now offer safe and secure settings for young users, don’t get sucked into Gabb’s contracts unless you are ready to suffer. Their customer service is atrocious! You will never be able to talk on the phone with support help. I just waited 30 minutes!! on the chat trying to speak and get help from one of their representatives.
This company is unprofessional and doesn’t seem to be out for your best interest. They make it extremely difficult and confusing to cancel any service with them. The GPS on my kid’s phones never worked correctly either. I wish I could say more positive things about this company, but truly the whole experience with them has been so frustrating.
1 year ago
Brittany Colton Grapevine, TX
They went down hill, WORST customer service! We got a Gabb watch about a year ago. It worked OK for what we needed but did struggle with being able to charge correctly. For Christmas we ordered an upgraded watch and a new watch for our daughter. The upgraded watch came but never worked. Our daughter’s watch never came. We contacted Gabb multiple times before Christmas and they guaranteed it would make it it never did. We tried for three weeks straight to get a hold of someone to know avail. By the time we got a hold of someone after three hours on the phone, they told us that the package was mailed even though they couldn’t prove any UPS tracking number and we had no email evidence that it was sent. Instead of reimbursing, they wanted us to pay for a new watch for the one missing. They also would not take back the watch that would not work because it was past the return date. Mind you we have been trying to get a hold of them for three weeks easily within the return window but every time we try to contact them, they would say try again later we cannot take more calls. We emailed multiple times to no response. We are disputing the charge and would never recommend them to anyone.
1 year ago
Sara South Jordan, UT
We had the Gabb watch for 2 years and it did exactly what it said it would. It was perfect for our young daughter. We decided to upgrade to the Gabb pro3 for Christmas. The phone never worked correctly. It didn't seem to have enough cel. service to regularly place phone calls or send texts. Sometimes it works. Sometimes a text will arrive a few hours later. The GPS never worked. On December 26, I started trying to get help. Of course I didn't get anyone that day, too busy. I finally got someone on Chat on December 28. She said she would do an update that would take 24 hours. So, on December 29, when it still didn't work. I was back on chat for a long time. I was told that this was an issue she couldn't fix, and the technicians were gone for the holiday weekend, so try again after the New Year. So, when you try and contact them, you have 3 options: chat, phone call, e-mail. I sent e-mails and got an immediate response saying they are too busy, the request is cancelled. Most of the phone calls got a recording saying they are too busy, try again later or go online and read the "help " section. Which I have searched through many times. Chatting often said they were too full. But, I did get someone on January 3rd. We chatted for 4 hours. He said he didn't want to send me a new phone because he was going to keep trying to fix it. He would send me an e-mail. He NEVER sent an e-mail. So, after I week I started contacting gabb again. I finally got a human to respond to emails. She was very helpful, but she also was unable to get the phone working. So, after a month, I decided I was done. So, last night I filled out the service cancellation form and this morning I went on chat. It took half an hour for someone to come on and tell me that they will cancel my service, but since I agreed to the contract of 2 years, I have to pay an early termination fee. I tried to explain that the phone doesn't work and I have wasted HOURS trying to get them to fix it. Doesn't matter, I still have to pay! I am very disappointed in the service at this company. If you get a bad phone, you are out of luck!
January 22 - Update. After the very frustrating chat on Saturday, I contacted them again on Monday. This time I chatted with a more reasonable understanding gal. She looked over my account and the issues I have had. She was very helpful and told me that I would be refunded and would not need to pay a termination fee. Although I did not enjoy trying to get help for a month, I do truly appreciate the company taking responsibility for a faulty product.
1 year ago Edited January 24, 2024
Joseph Tenney San Jose, CA
I have been a customer for a while but I just upgraded my son's device to the pro3 phone. I need assistance with enabling apps and I have been trying to get support for weeks now. I have sent emails called and tried to chat online. I have not been able to get any assistance. I get that they are busy after the holiday but this is absurd. I have tried reading there documentation to do things my self but they apparently decided to make changes to there user portals and not upgrade the documentation. So I have been looking everywhere to find something in the documentation that does not exist in their portal. So now that they are not talking to their customers at all they just direct you read there support documentation. This makes me very worried about the longevity of this company and I think it is time to jump ship.
1 year ago
Meagan Olympia, WA
To preface, I originally was with Gabb for one year and it was great, but I did not need to contact them for any reason, so this could have been an issue long before now.
I purchased my son a new phone for Christmas. Set it up and began having issues with it to the point that he wasn't receiving or sending messages. I tried contacting Gabb using the contact us tab on their site... nothing. No one responded to the chat, no one answered the phone (I was on hold for awhile and then it had some automated message and hung up on me) and no one has responded to my emails and requests to cancel service. Would not recommend. If you dont believe me just look at their Better Buisness Bureau profile - it speaks for itself. Don't get scammed.
To Gabb- Yall need to figure your issues out, hire staff and refund all of your customers that you are taking advantage of. What you're doing is not okay.
1 year ago
Amanda Canyon Country, CA
I have had nothing but horrible experiences with this company and I'm sad that I'm just seeing all these negative reviews now. I purchased two gabb 3 watches for my children for Christmas with their black Friday Sale. I was told not to activate the devices until the 20th of Dec so they would be ready for Christmas. I was never able to activate them on the 20th, both devices would not connect to the network. I was told to try again the next day, the next day it was the same issue. I spent 3 hours on the phone with tech support, having to hide from my kids the entire time, 3 days before Christmas. The watches never ended up working, so they had to send me new devices. This was my children's Christmas present. Now I had nothing to give them. They didn't care. The entire time the girl who was helping me seemed annoyed and frustrated-I could literally hear her rubbing her face while talking to me. Customer service is horrible. Also- during this entire debacle I was able to find out that they only applied the black Friday discounts to one line! I would have been charged more without my knowing. After asking to speak with a supervisor, the agent on the phone asked me why I wanted to speak with a supervisor. Why? I need a justification ad to why I want to try and gain confidence in a company that is already failing me? Wow. I was finally patched through to Nathan and he told me he would put an urgent note on my order together my new watches shipped out by the end of the day (Friday before Christmas). We'll I didn't get a "label created" notice from Gabb until the following Wed (Dec 27) and they 2 day shipped it to me. I recieved the package on the Friday before new years weekend at 7pm-just past business hours. Come find out, they sent the wrong color watches!! Trying to call now you just get hung up on due to "influx of calls". Probably thousands of other people also dissatisfied.
At this point I'm done with this company and they WILL refund me at full cost for the horrible service, horrible devices, and inability to do as they say they will do. Avoid. Spend the extra $100 and get the apple watch.
1 year ago
Lisa WoMo
Their customer support is atrocious and I would give it 0 - stars if I could. I worked in telecom support for over 25 years to I know what constitutes good support. Not having 7/24 / 365 support is lame for a phone service provider, which makes me wonder if their front line "support" isn't outsourced overseas. Husband ordered it from Amazon and we were excited for our 11 yo to get a phone of his own. We paid for music and you have to log in to your kid's Gabb ID to access music. Keep getting a network connection error. Confirmed we were connected to a network, did a few more trouble shooting techniques , and rebooted the phone several times. On Tues. waited on chat for an agent for over 45 mins. Granted I know they may be slammed with the holidays but they don't even periodically ping you that you are still in queue or that they haven't gone home for the day...horrible. Finally got someone who in the end told me he had to open a ticket with their technical team and they would e-mail me response. No ticket number or nothing. within 24 hrs. of no response I pinged them again. Waited for over 30 mins. with no periodic ping that I was still waiting in queue or anything...radio silence. When I worked with a "support" person he finally told me, after trying to help me and even suggesting that my signal wasn't strong enough (well why does my phone and computer work then???), that there was a known problem. I asked for a master ticket number that I could reference when checking in to see if there is an ETR and he said there is none. This is just unprofessional. If there is a known problem orbug then don't offer customers the service until you can actually offer it. you're charging them for something you can't currently offer...seems kind of dishonest IMHO. They did offer me a $5 credit for one month for the music but still.
1 year ago
Reply from Gabb Wireless
Hi Lisa, we hear you and we are very sorry for the issues that you have had getting in contact with our support team. Due to the holidays, they have been very busy and we apologize. We will make sure to pass all of this feedback along! We would like to learn more about this situation and help make this right with you. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Jan. 18th, 2024
Jana Calano Palmetto, GA
- Service was good at first, but my daughter lost relationships and was very nervous because she was unreachable on her device. Horrible service.
- When the phone worked, the number was spammed constantly. I found the numbers provided are mostly leaked low quality numbers.
- Called to Cxl because we moved on to a reliable provider and they said I couldn’t call ahead of Cxl date. So, I tried back on the date I needed to cancel and despite 20+ attempts to chat with their online service, 5 phone calls which weren’t even transferred simply an auto-recording that said, “Sorry, we are to busy. Bye!” I tried emailing and received an auto response there as well encouraging me to try again later.
Bottom line: Great concept. Horrible execution. Avoid this business.
1 year ago
Reply from Gabb Wireless
Hi Jana! We want to apologize for the poor service and the constant spam calls you are experiencing. That is not normal for our devices and we would love to make things right with you! We know it's frustrating with the unusually high chat and wait times due to the holidays, and we also want to apologize for that as well. We have reached out!
Jan. 12th, 2024
Jenny Nehring Orem, UT
This is the most dishonest company I have ever worked with. They advertise a free, no-contract phone but do not mention that if you cancel within six months then you have to pay full price for the phone. That is a contract! I signed up over the phone and this was never disclosed. There is an asterisk that does mention an activation fee but that is it. I spent over two hours on hold trying to get a hold of the billing department to cancel my service but was able to talk to someone in sales within 5 minutes. I highly recommend finding a different company to work with, you will regret signing up with Gabb Wireless.
1 year ago Edited January 2, 2024
Reply from Gabb Wireless
Hi Jenny! We hear you, we are very sorry for any frustration that has been caused. Our return policy does state for any “Free” products (including holiday specials), you are agreeing to pay full price for any free product if service is canceled within a 6-month period. This can be found on our website in our Sales and Returns tab. Again, we are very sorry for any frustration. We have reached out!
Dec. 13th, 2023
Donovan Family Jupiter, FL
**Gabb Wireless has an F rating and pages and pages of unanswered complaints with the Better Business Bureau! Buyer BEWARE!** This company is very dishonest and their products are subpar. I have been a customer for several years. There are constant issues with pairing to the parent's Gabb app for accurate location information, the quiet settings during school don't work and my child keeps getting in trouble for his phone making noises when it's supposed to be silent. To make matters worse, I've had multiple technical issues with 2 different devices. They are not made to last, they are made to break so the company can collect ridiculous deductibles and monthly fees. Most recently, my son's phone wouldn't let him open his phone with his fingerprint or the correct password. Customer service is horrible. They don't post the number on the website to make it harder to get support - once you do get the number from the chat feature, be ready to be on hold for at least 45 minutes and then get hung up on. I finally got through after multiple attempts and the customer service rep told me we would have to do a factory reset. After going through that whole process, it caused the phone to start shutting down over and over. So I called with 1 issue and ended up with a worse problem! When I call back because the phone keeps shutting down, I'm told it'll have to be replaced and despite paying monthly for the extended warranty, I'll have to pay a deductible that is nearly the cost of the current price of the phone!! Mind you, I'm only having to replace it due to the new issue caused by the directions I was following from their customer service rep!! Outrageous! I tell them this is unacceptable and they said I could try talking to the billing department to see if they would adjust the fee. I wait on hold yet again. After finally talking to billing, they will not budge. I tell them that I shouldn't have to pay for a replacement on a phone that looks perfect - no visible damage at all - but is a terrible product that their tech dept made worse with their "troubleshooting" directions. I decided to file a complaint with the Better Business Bureau. In filing that complaint, I see that Gabb is not affiliated with BBB and it has PAGES AND PAGES of unanswered complaints with an F rating from BBB! Buyer Beware!!!
1 year ago
Reply from Gabb Wireless
Hi Donovan Family, we want to extend our sincere apologies for the frustration you encountered with our support team and these issues with your device! We will make sure to pass this feedback along to our support team. We truly apologize that your device has not been working properly after troubleshooting with a factory reset. This does not sound normal, we would like to learn more about this situation and help make this right with you! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Dec. 8th, 2023
Dan&ElvieFamilyVlog Boston, MA
Stop!! Don’t waste your dollars on this cheap worthless product. Also the company itself are horrible snakes. It says unlimited talk and text but that is a lie. We had this phone less than a month (maybe 2 weeks) and suddenly calls and text don’t go through. They say it is throttled meaning we used all the data for that bill cycle. What happened to UNLIMITED!! The lousy customer service just says oh just use it on WIFI.till then. how will the kids be able to call /text outside of a WiFi area? They even try to get you to subscribe to music which for $5 which turned into more nonsense. So take pictures and videos as kids like to do plus listen to music uses up all the data leaving the phone totally useless when it supposed to be for them to call or text us in the first place. We can’t communicate. BTW, we only send 38 text. Next they try to tell me it’s under contract and will be $150 to cancel it. This is a big giant SCAM!! Stay away. I guess it’s best to talk to your lawyer and report them to the BBB. THANKS FOR TAKING ADVANTAGE OF ME GABBHOLES.
1 year ago
Reply from Gabb Wireless
Hi Dan. We hear you, this does sound very frustrating! We are very sorry that you had these issues with your device. We would like to apologize for any frustration with your device being throttled. In our Terms and Conditions, it does go over device throttling. It states that you agree to use the service in a reasonable manner and within the usage thresholds established by Gabb. The thresholds are 1500 minutes for voice, 5000 texts, and 500MB of data per month, which far exceed the average usage under each plan’s “Fair Use Policy”. If you exceed these thresholds, it is a violation of this Fair Use Policy and the line will be throttled. It also may affect your ability to send and receive MMS messages, and other services including calls. It is recommended to connect to WiFi as much as you can when using Gabb Music to prevent this from happening. We can imagine how upsetting this must have been, and this is certainly not the level of service we aim to provide. We would like to take a deeper look into these issues and help make this right with you. We have reached out!
Dec. 7th, 2023
Mary
I’ve had these now for a year for my 2 youngest. It seems like a great idea but I have serious complaints about the service and the company.
1. You really have more control and information from an iPhone. While yes, an iPhone is initially more expensive, you can see their texts, you can take the internet off of it, and the device itself is WAY more durable.
2. It is fascinating that there are a plethora of apps for Bible study available for this device… how about meditation or Buddhist teachings which are ALSO evidence-based
3. There is zero customer service. My daughter earned her iPhone back and I cancelled her line back in July at the obligatory 1 year mark. I am still getting billed for it. I have reached out to their “customer service” via email, because besides chat that is the only option, and have received zero response. But that has been my experience with the company all along. They’ll have a live person for you to speak with when you’re interested in signing up but after that, crickets. Don’t waste your time or your money on this company.
1 year ago
Reply from Gabb Wireless
Hi Mary, this does sound extremely frustrating! We are sincerely sorry for all of these issues that you have had with your device and our customer support! We have recently added Gabb Messenger for parents on our Gabb Phones! This allows you to manage and monitor your child’s messaging experience on your own device. You can also monitor and manage your child’s online interactions. Any content that is considered potentially harmful to kids will be flagged to the parent! We hear you about the apps, we will make sure that we pass this feedback along to our products team! We are very sorry that you have had these issues with getting ahold of our support team! This does not sound normal for our customer support, we will make sure to pass this along to our team as well! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Sep. 20th, 2023
SM Marshfield, MA
Honestly, my entire experience has been awful. The phone took hours and a totally unproductive chat help session to get set up (the "server was slow," so that's why the code they sent to activate the watch was wrong? What?) Eventually, I had to figure it out myself, because their support person seemed to know very little about the basic setup of the watch. Then, it gets set up, but it doesn't make or receive calls OR send/receive texts. It was my son's birthday present, and it's broken on day one -- it doesn't work at all, minus the silly games and noises. This was a total waste of money. Get literally anything else.
1 year ago
Reply from Gabb Wireless
Hi Samantha! We are very sorry to hear about this upsetting experience. This is definitely not normal to have these issues with our Gabb devices or support team so we do apologize that this has been your experience. We see that you were able to help get both issues fixed properly with our team but we have reached out to you further to see if there is anything else that we can do to help! We care for each one of our customers and constantly look for ways to improve so we appreciate your feedback on this. We have reached out to help further!
Aug. 15th, 2023
Madelyn Pearce Colorado Springs, CO
This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with this phone, they just try to avoid the question. Here are the problems I have had:
1.) If someone adds me to a group chat, it will either not work, or I won't be able to see any texts on it, or all the messages will be jumbled up and out of order, or other people in that group chat won't be able to see that the group chat was ever made.
2.) If someone wants to send you a lot of pictures at once, they need to send them 5 at a time or else it will come out blurry and really bad quality.
3.) They make the new apps they add to the gabb phone plus seem exciting, but they're not. The weather app always shows the wrong temperature, and gabb music has awful songs, with playlists that they made, and you can't even listen to individual songs that you want to listen to. Also, Sora is supposed to be a learning app, but it thinks I go to the school for the deaf and blind, solely based on my location and when I typed in the school I go to, it said they don't recognize my school!
4.) Camera quality sucks!!
5.) I am currently on my 3rd gabb phone right now because the others have broken down or suddenly stopped working. Each time this has happened, I have lost every single one of my photos! I had valuable photos of when I went to Costa Rica on there!
Overall, when you buy this phone, expect to only use it for texting and calling.
1 year ago
Reply from Gabb Wireless
Hi Madelyn! We hear you, this does sound extremely frustrating! We do want to make this right with you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Apr. 24th, 2023
Review Source
V Burgstahler Wasilla, AK
Phone stopped working correctly after 4 months. No speaker/sound, can’t WiFi call/text, service comes & goes. Constantly hotlined for no reason. Reps repeatedly blamed me, insisting I either didn’t pay bill or put SIM in non-Gabb device, both untrue. Hundreds of customer service chats/emails/calls later, finally received new SIM (fixed hotline issue but not device issues), then eventually new device, came broken, 2nd new device, can no longer send pictures which option we pay for. Our 1-year contract ends in 2 months and we’ve had a working phone and service for only 4 months. Gabb has been a serious headache and a huge mistake.
2 years ago
Reply from Gabb Wireless
Thank you for reaching out and letting us know about this issue! This is not usual for our devices, and we would love to get you taken care of. We were not able to find your account under the name this review was left by. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Feb. 22nd, 2023
Lisa M Fort Worth, TX
I purchased the gab phone because it would limit the phone contacts my children had and I could monitor text conversations to make sure the children were not being bullied since this has. Even an issue in the past. Absolutely not true! Could not limit the people in their contact list or block them. They could text and receive text and calls from anyone and I couldn’t monitor the conversation besides those that I was involved in. I attempted to contact customer support for three months via email, phone calls, and the on demand text on line. Could not get any one to respond. In addition you have to pay extra for their music app. After a year I decided to cancel the phone. It will cost $500 to cancel. When I mentioned the poor customer support I received the customer support agent accused me of using phony email address and phone numbers so the support agents could not help me. What? Don’t waste your money here . Just invest in other child friendly phone services.
2 years ago
Reply from Gabb Wireless
Hi Lisa! We hear you, and we are very sorry to hear about this frustrating experience! Our Gabb Watches have the ability for the parent to add the contacts that they would like the child to have on the device, we are very sorry if there was any confusion. We are sincerely sorry for any wait time you had with contacting our customer support team, they are always working hard to try to get to everyone as quickly as possible. We would like to take a look into this, and get some more background! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Jan. 30th, 2023
Jaren Keller Waldorf, MD
Terrible product and terrible customer service. Do not buy this for kids, it is not safe as they imply. My 10yr old constantly received wrong number....not spam....wrong numbers. Some were even as bad as serial and one said I'm outside your door. Very creepy for a 10yr old with a "safe" phone. When I complained then ultimately cancelled they charged me $135. When I said why they simply said early termination. Are you kidding me, your phone is unsafe and useless. The one and only good thing about this phone is the GPS other than that it's just junk as well as the people that claim to be customer service.
2 years ago
Reply from Gabb Wireless
Hi Jaren, we sincerely apologize for this issue that you had with your device and customer service. We take spam very seriously and are always working internally to keep our customers and children safe with our world class spam filters. It sounds like the phone number that was assigned to the device was not taken care of properly by the previous owner which can lead to a lot of spam linked to that number. This does not sound normal for our customer support, we are having a hard time pulling up past interactions with our customer support. We would like to learn more about this situation and try to make this right. We have reached out!
Dec. 22nd, 2022
amelia stewart St. George, UT
The Gabb Wireless phone is horrible. Me and my brothers all got these phones. I had to get mine replaced because the service stopped working and wouldn't let me call or text anyone for no reason. They break so easily. The phone will just randomly cut off and stop working out of nowhere, my phone won't even turn on right now, it's not dead. it just restarts and won't let me type my passcode in, don't get this phone, it's a waste of money and doesn't even work. My brother dropped his phone like 1 foot in the air on a soft carpet and half his screen went black and broke. My other brother can't send messages because his service keeps braking and doesn't let him send or receive anything. We have had way too many problems with Gabb,
2 years ago
Reply from Gabb Wireless
Hi Amelia! We are really sorry to hear about this frustrating experience! We are sorry you have had so much trouble with your devices, this does not sound normal for our phones! We would love to get to the bottom of this for you! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com.
Please include in the subject line “[Your name as it appears on the review] - Best Company Review” and provide your Gabb Wireless account information in the email. Or contact us via direct message on social media. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Please include in the subject line “[Your name as it appears on the review] - Best Company Review” and provide your Gabb Wireless account information in the email. Or contact us via direct message on social media. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!
Dec. 9th, 2022
Allison and Jason Warren McKinney, TX
This may be the worst customer service experience of life. Their products are extremely low quality. We purchased a watch for our in May. Within just a couple of weeks the watch stopped charging despite the fact that we followed all of the care and cleaning instructions. The fact is that their products are not durable enough for kids. Our first attempt to correct the issue went ok. We were able to get a replacement charger send to us free of charge. Then within a couple of weeks the problems started again. We limped along with the watch until November 2nd when I engaged the company about a replacement. It is now 28 November and I am still waiting. I haven't heard from customer service in days and was supposed to receive a call from a customer service manager 4 days ago.....nothing. Now they have offered to replace the watch if I pay a $50 cancellation fee. I DON'T WANT TO CANCEL. I want a new watch and I want them to pay for it. I shouldn't be charged for a defective piece of equipment. They should pay the $50 for dragging this out for a month. This company is terrible. Avoid at all costs. There are better options out there.
2 years ago
Reply from Gabb Wireless
Hi Jason, we are sorry to hear about your experience, this sounds extremely frustrating! This doesn’t sound normal for our devices or our customer support team and we would like to help make this right for you. We are happy to look into this further and get to the bottom of the issues you’re experiencing. We have reached out!
Dec. 9th, 2022
gigi Aurora, CO
SKETCHY!! TROUBLE!!!Its a phone that "claims" social media,Apps,screen time is HORRIBLE for kids. But yet , when you go to the website they want you to "join the "unboxing video "contest ??" Mind you, these are probly ALL under-age children! It also adds:
" Don’t have a Gabb Phone? Ask your parents to get you one so you can get cool stuff too. All are like Junk mail and will keep you child's face in the phone! Example:
*Discounted G.O.A.T. Haircut Membership for any customer with a Gabb Phone ($15 Total, 50% off of original price)How often can I use it? Unlimited Haircuts
How To Use *Show your Gabb Phone and provide your phone number. *Apprentice Membership OnlyG.O.A.T Haircuts.
**Gabb VIP Experiences:**
Because you’re a kid with a Gabb Phone you’re a V.I.P. Below, you’ll find cool stuff that you get because you have a Gabb Phone. Show your phone and provide your phone number to get the rewards. **WHY should my child have to give a phone number? Who is going to recieve the phone number then give him or her thier information to SEND more crap to go get?? And this??
GABB LIFE * SERIES 2021-22 **5 CONTESTS** 50 FINALISTS ** $35K+ IN CASH AND PRIZES! **WATCH VIDEO.
Not only HYPOCRITICAL but SKETCHY
NOPE. throwing it away
2 years ago
Reply from Gabb Wireless
Hi Gigi! We are sincerely sorry for any frustration or confusion about this, we would like to help with information on why we have these rewards with our company. Living beyond the screen does not mean being anti-technology; it’s learning to use technology appropriately to accomplish amazing things. These are some of the perks that we offer for those that have a Gabb Phone. You are not obligated to use these services, these are optional perks. Phone numbers are used for rewards to help us get in contact with the customer, it is also to make sure they are an active customer. We want to reach out, but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours.
Dec. 16th, 2022
Jonathan Staten Bloomington, IN
We have tried both the Z2 and the Gabb Plus. We've had many problems with each , including...
Z2:
- Inability to receive messages from people in group chats not in contacts (thus allowing you to see only one side of every conversation)
- Extremely inconsistent service and inability to send or receive photos much of the time
- Shutoffs every hour or so, unexplained by customer service and not fixed when sent a replacement.
- Failure to load .WAV files in manager or music player
Phone Plus:
- Difficulty in receiving MMS messages in general
- Lack of local 'Music' app included with Z2, only 'Gabb Music,' with no search feature, no good way to play songs you like, and no way to play local music outside of file manager.
- No way to use custom notification sound, if that matters to you
- Error messages for unsent texts do not appear for at least several hours
- Broken McAffee security feature that, once turned on, cannot be turned off and only exacerbates f]problems with viewing MMS messages.
Inability to install messaging* apps (such as WhatsApp, the current way everyone sends notices and messages) renders phone virtually useless for kids' communication with their peers.
* And yes, I mean messaging, not social media
Would not recommend; buy any cheap phone with parental controls instead to avoid many, many frustrating software bugs.
2 years ago
crystal baker Monument, CO
My son has had the watch 2 for about 6 months. It was working great. We had small things that we didn’t care for but over all where happy. After about 3 months it was having trouble charging. After a week of that it stopped charging. The battery died needless to say. After finally getting it to charge again it would not load his account. It would not link to my phone either. I tried to contact the company first by email after 2 days of not responding I tried live chat. It gave me an computer response saying it would be 45 minutes. But after 10 minutes the page reloaded and dropped my chat. Then I tried by phone. I was on hold for one hour. At this point I was beyond frustrated. I work. I don’t have time to sit on the phone that long. Finally I got a person. She told me that I would have to reboot the account. For those that have these phones there is a game they can play and earn points or coins. My son is really into it and has been working really hard to earn all his coins to earn new characters. Before his phone broke he told me he only had two more coins to earn to get a character he wanted. The woman on the phone told me that he was going to lose all that. I was really unhappy. When I told her that he was going to be upset she told me to sarcastically “sorry”. She could care less. We paid for these devices to work. We purchased this phone as a safety device for our son that he has not been able to use for days. Then the only game they have on there he loves and now it’s gone. Of course she doesn’t care. She’s not going to have to be the one to tell my son that all his work was wasted. I will not be resigning up once my contract is up.
Update
Well, I got a call from gabb as soon as I wrote a review. No joke, I had been waiting days for help and with in a couple of hours I got a call after writing a review from their media team. The woman was really nice. But unfortunately the damage was done. They where not able to solve my problem. I did receive an email after speaking to her and saying that if I have any other problems to contact her and she would fix or replace my device. She also said that she credited my account for two months. I replied to see if this was her email and not a general account email. She replied back. I then started having two problems with my sons device. I emailed her to let her know. It was a holiday weekend so I was not exciting an email until Tuesday. Then I got our bill and guess what no credit was given. So I emailed again. Wait two more days like the automatic email said. And again nothing. I am beyond mad with this company! I have tried to call but again I’m on hold for insane amounts of time. Maybe if I write another review I can get some help. It seems to be the only way I can get someone. MAKE IT RIGHT GABB!!! Figure out how to help customers! You can NOT claim to have amazing “real person” customer service if NO ONE helps you!
Update
After updating my review I finally had someone call me to help. The gps was still not working. So they told me that I have to do a reboot. That’s where they wipe your account clean and you have to start all over again. I’ve been doing this three times now. It’s a huge pain. Well I did that again, and guess what it’s still doesn’t work in fact now the GPS doesn’t show at all and has been over two months. I went with this company to be able to use GPS on my son. I should have just gone with a different company entirely one that’s dependable. Needless to say the customer service rep does not want to talk to me anymore. Mainly because she cannot solve my problem and wants to be done with me.
2 years ago Edited December 13, 2022
