Name: T-Mobile
Rating: 2.0

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Kym Lewis Glenwood, IL

Associate Zelliece was professional, pleasant, and helpful. There were 10 employees and four customers which might explain why there were two additional associates hovering and interjecting questions, ideas, and suggestions. It was a bit overwhelming. One salesperson in particular was extremely overbearing and pushy, suggesting phone upgrades for which I previously said I was not interested, and repeatedly suggesting a password reset. When I said for the fourth time that I was not interested in resetting my password, she became offended and walked out of the store. Let an associate do his/her job. Often customers complain that they have not received enough customers, too much service is just as bad, if not worse. Good customer service is really becoming hard to find. There are some simple expectations. 1. Greet customers 2. Introduce yourself 3. Ask “how may I help you” or “what brings you in today?” 4. One associate should help a customers. If an additional associate is needed, introduce him/her. 5. Offer information/options without bias 6. After a customer has said that he/she is not interested in an option, do not continue to bring it up unless the customer chooses to revisit the issue. 7. Thank the customer. 8. Let the customer know about other ways he/she seek assistance in the future (business card, website, or app)

3 years ago

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Pekeiydra Williams Tallahassee, FL

I’ve been a customer of T-Mobile since 2012 and I love it. I rarely, if ever have problems with my service, anytime I have issues with my phone technical support is very helpful and nice. The monthly bills aren’t out of my budget and pretty consistent. My unlimited data is never slow and I love having the free personal hotspot feature.

3 years ago

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Gayle Lincoln, NE

I recently switched from Verizon to T-Mobile because they were offering free iPhone 11’s and 11 Pro Max’ For free with specific trade-ins. I qualified and went to the T-Mobile store and the representative assured me that I could have either the 11 or the pro max for no charge with a trade-in of my iPhone 8. I said I wanted to do this and that I wanted the promax obviously since it was the more expensive phone. Later when trying to get a case for my new phone I discovered I had an iPhone 11. When I went back and confronted the service people at T-Mobile I was told I would have to pay an additional $250 if I wanted the iPhone 11 promax. That is not with their promotion represented and I feel like I was scammed. I also was not able to port my phone number due to there being no T-Mobile tower when I got that number. Between having to change my number and not getting the phone I wanted and was told I could get for free, I am not happy with T mobile. Be aware of this promotion—it is falsely Advertised!

3 years ago

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Kyle N. Meridian, ID

I have been with T-mobile for over 15 years now. Never had issues with them & their service & prices are great. Happy to be a long term customer & I have no future plans on changing providers.

4 years ago

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Greg

A few years ago we left T-Mobile and went to a competitor prior to the ending of the contract we paid off the competitor and returned to T-Mobile. We have been very happy with them and have no plans of ever leaving

4 years ago

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Eddie Rios Ogden, UT

T-Mobile has been great for our family use. It provided a low cost option to keep bill under control. They offered the latests phone tech and great accessories. Great low cost option with T-Mobile Tuesdays discount program.

4 years ago

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Michelle Rios Ogden, UT

When we first jumped into the cell phone craze, we used T-mobile. The stores were clean, the staff was friendly as they explained how the product worked and what plans were available. The service was good, with few dropped calls. We think that they offer good value, with a good product.

4 years ago

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Robert Alfano

T-Mobile has really good customer service. I was impressed with them. Also, by switching from AT&T I was able to save more than 50.00/mo for unlimited data. My AT&T service only included 3Gb/mo. So a huge savings which I was happy about. However, there's always a 'but', the coverage area for T-Mobile isn't as strong as AT&T in my area. In my home I need to use Wifi calling. If not for that I would have had to switch back. I gave them 3 stars here mostly for the lack of coverage. Otherwise I am very happy with them

4 years ago

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gene

T-mobile is an ok company I have been with them for a number of years and currently they are getting better then they had been. they still need more towersin the hampton roads area of virginia but they are getting better

4 years ago

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Mike Wolcott, IN

I was considering the various plans of T-Mobile and was quoted a price through their chat for my 11 devices. I asked for the transcript of the device and it was to be emailed to the address I provided. Long story short, they promised pie in the sky and once I told them I was ready to switch, they could not deliver what they promised. I am not slamming them completely, but just want to raise awareness before you spend too much time considering them as a valid option.

4 years ago

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Leah

Their service is worth way more than I pay. I love their perks - my unlimited plan rocks and free unlimited 3G in other counties is helpful and no other carrier provides that.

4 years ago

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Jim Sundberg Longmont, CO

I visited the Lafayette store in CO. I told the rep my phone went black. she told me that we needed to take the phone to the Apple store because we did not have insurance. We promptly went to the Longmont store and were helped by Andrew .He took 5 minutes to show us how to reboot my phone!The girl in the Lafayette store seemed more interested in sales than customer service !!

4 years ago

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Pete New Port Richey, FL

There are two real problems with T-Mobile and they don’t really car to fix either of them. First, is the way they cook their books to minimize expenses at your expense. You see, T-Mobile won’t give you credit for your paid off phone straight up front if you try to use one of their promotions. What they do is give you the equivalent of fifty cents a day and you might be wondering what the problem is here... Well, you see, by making you pay out of pocket for the phone you want, they get to take your money and earn interest in it over the two years, while you get deferred credit for your paid off phone. Another problem this creates is that it favors new customers for the best promotions, over those who are existing customers... Most existing customers don’t want to be forced to a lower tier of phone just so they don’t have to pay the extortion fees out of pocket... New customers will offer just pay it. Also, they offered us a free line, and then they proceeded to charge us for this allegedly free line! We have had the free line for over a year and I just realized the other day they were charging us for it. Yeah, you might appear to be saving money with this company, but you’re getting treated like a Cuban citizen during tourist season by this company that claims to be all about the customer. Oh and another thing, T-Mobile’s “getting thanked” routine, is often a series of games almost nobody ever wins, or things you could get for free elsewhere, without ever paying them a dime! T-Mobile Tuesday used to be good, but like everything with this company, it turned out to be a very shallow experience. Now one final note, the quality of the connection on my 1.5 year old phone is horrific! There are places where I will see two bars on my phone and the networking is crawling if it’s working at all! Both my wife and I side by side experience the same issues and their coverage map is nowhere near as good as these con artists claim it is.

4 years ago

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Annie O. Spring Hill, FL

I have been a T-Mobile customer for 16+ years. Consistent cell coverage and unlimited data/etc. at reasonable prices has always made me a happy customer, but it is the IMPECCABLE customer service that holds my loyalty.

4 years ago

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Andrea Kyle Burleson, TX

I have been a customer of T-Mobile for 21 years. Anytime I need to call them they are very helpful. My service is consistent and they have an excellent selection of phones for upgrades. I highly recommend T-Mobile.

4 years ago

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Sheryl Easterling Johnson City, TN

Don’t use t-Mobile. It has been an absolute nightmare. I should have known when I saw that all the employees were under the legal drinking age. I signed up with these teenagers because they quoted their bills lower than Verizon AND they assured me that I would have coverage on my entire 1-hour work commute. They sold me a device for my car to increase coverage on my route. However, the device was actually intended to provide a wifi hot spot in your car, but only if there was t-Mobile coverage in the area. My commute picked up t-Mobile coverage for less than a third of the trip. Not only did they give me faulty information, but they failed to tell me that I only had 14 days to change my mind. I returned to t-Mobile a month later to close my account and go back to Verizon. Regardless of the fact that they were dishonest to get me to sign up with them (I asked, and yes he got a commission for signing folks on), they adhered to the 14 day period. I was forced to buy out my contract, totaling nearly $1,000. After I fulfilled my commitment to them, it still took six months of angry phone calls to finally be rid of this awful company. They kept trying to charge me for services I was no longer receiving and withhold money owed me. Some people just don’t know how to run a successful business.

5 years ago

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Tommy Mandeville, LA

T-Mobile will trick you be careful!! They have great deals no doubt. This is my story I went to them they gave me a phone and a plain no doubt. Then I went back the very next day and told them that their service is horrible and my daughter is going off to college and needed a service that is reliable. They came out in full force and begged me to give them a chance that towers were going up as we speak and it will be much better shortly. Well nothing has changed service and s still horrible so I go back to the store to inform them of this and they give me a number to call to cancel. So, I call this number and they tell me that I had 14 days to cancel the contract and it’s past that time and now I must pay!! Even after I explained the above situation to them and they even verified I was there complaining about the service the next day and I wanted out. They said my 14 days are up and I have to pay out the contract!!!! Please people be careful with you sign and don’t trust no one who works there!!!!!

5 years ago

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Laura

Customer service is excellent, though some of the reps don''t know what they''re doing. Sometimes service drops in well populated areas, and often there''s no service in more remote locations. Never had that problem on Verizon. Very affordable.

5 years ago

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Santino M Akot

My experience is good. I'm paying more and I think I'm okay with it. Given that, I have an limited Data and able to any where in the U.S and Canada including Mexico if I ever have someone there to call.

5 years ago

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W. Adamson

They give excellent coverage and their prices are reasonable. Their out of country service is outstanding. I had trouble with billing when I first signed up with them. That was not a strong point.

5 years ago

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Janae Arnold

I Love the Family plan price! It can't be beat! I love the unlimited data plan! It slows, when we go over, but we aleays have it!! The service is great in most places!! Great Company!!

5 years ago

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Janice Pujol Chandler, AZ

I had been with them for well over 6 years and their service was good in the states and in Mexico. The reason we switched is because we upgraded through another company. No complaints about Tmobile

5 years ago

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Rodger Reed Long Beach, CA

I like that they are easy to deal with and don't appear to be as loose with my personal info as the others. St least not yet to my knowledge. I think the proposed merger with Sprint would result in less competition and higher prices.

5 years ago

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t eli North Hollywood, CA

I have been with them well over 15 years.. I find them to be the best at Customer Service, Service Provider. My bills are always correct, when I call, I get an America. They always take great care of me.

5 years ago

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Mike Homchick

GREAT, my phone I have I think has reached most of the way as end of life but I will upgrade ASAP.Customer service is VERY GOOD. they do their best to help you be a happy customer.

5 years ago

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Jeff Schermett Syracuse, NY

Well for the last month and a half my phone calls are not coming through 4 out of 10 calls will go straight to voicemail there is no missed calls on my phone so no one leaves a message I never know they called. This is been going on for about a month and a half I’ve spent 15 to 16 hours on the phone and messaging with them with no solution in sight I have tried two different phones I have a brand new Sim card so it’s not the phones and not the Sim card. T-mobile’s Twitter person now try to Help but I have spoken to six different people and it’s like a script they post them because each person says the same thing they sent me a Wi-Fi cellspot And I have spectrum Internet and they are having some problems with spectrum why did they send it to me because they knew I had spectrum so now I’ve been waiting for a different cell-spot Not knowing if this is even going to help my situation I was in I want is my service to work right I want what I pay for it no more no less. I see that they’re putting all this money into 5G when they’re LTE service is not even up to par. I have had T-Mobile for over so her years I have had T-Mobile for over 4yrs I have five lines on T-Mobile and I am the only one having this problem .

5 years ago

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The Ugly Review Suisun, CA

The Good - Great customer service, easy to understand bill, discounted monthly bill if data doesn't exceed 2gb. The Bad - Signal strength is misleading, most of the time...when I have full bar 4Glte...the phone is very slow when data is being use...the free wifi hot spots are faster the the T-Mobile signal.

6 years ago

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Burke Tagney Saint Cloud, MN

Service has been great, it was a little spotty in Chicago a while ago, but since then, I haven't run into any major issues and they've been great tow work with from a shoppers standpoint!

6 years ago

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Avery Fowler Pleasant Grove, UT

I like the fact that T-mobile has a family plan. I seem to be able to get coverage wherever I'm at. It is affordable, we have been with T-mobile for years and will be with them for many more.

6 years ago

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Armando Ferreira

Customer service is great...but buy a phone and have it malfunction eve just after 2 months under warranty and crap hits the fan. They will only replace it with a used one (they call it refurbished), and still charge you $20 dollars. Used to be in my opinion the most customer friendly mobile company in the US, now only phone customer service is good, resolving phone issues is horrible. Talking from experience.

6 years ago

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Jo-Ellen Horn Independence, MO

Amazing customer service, low prices and their prices include taxes so no surprises and their CEO listens when you say something on Twitter. Customer for 14 years and I will never switch.

6 years ago

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Daniel Seattle, WA

They are always responsive to requests and questions with reasonable rates and features. Great offer on international data. If they enable high speed data internationally like others it would be unbeatable!

6 years ago

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Cassidy Gundersen Orem, UT

I’ve had T-Mobile ever since I first got a cell phone. Their service used to be horrible especially when I lived in Idaho. Over the last few years, however, their service and coverage has improved a TON. I think I get better service now than a lot of my friends who have other carriers.

6 years ago

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Emerald Scott West Jordan, UT

T-Mobile has good service for the price. My biggest issue is that the phones have terrible receptions in basements and for the longest time had very little service in my hometown. Since I have moved they are better and a good bargain. The customer service is good.

6 years ago

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Derek Heiner Centerville, UT

I love that they do T-Mobile tuesday, it makes it really enjoyable throughout the week. The coverage is what I really enjoy, it's gotten a lot better over the years and it has become really reliable and really high speed.

6 years ago

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Lindsey Andersen Provo, UT

I love, love, love my super low cell phone charge each month. We share an account for $20 flat per person. I also love that when I use my 2GB of data, I don't lose data - it just goes down to 3G instead of 4G. I only wish the coverage were better and faster.

6 years ago

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Lisa Burkhart Littleton, CO

I have been with TMobile for almost 11 years. Their coverage isn't the greatest but I only travel a few times per year and generally it's to major markets or overseas where my cellphone wouldn't be working anyway so I was willing to live with that. Recently I had an experience at a store that is making me shop around. My Iphone stopped working. I PAY for an extended warranty for full replacement but they wouldn't give me a phone they said they had to have one shipped. I was ok with that because it was going to be overnighted. Two days later the phone didn't come so I called the store to find out what was going on. I was told they couldn't tell me anything over the phone, I had to come in or call the 800 number. The 800 number said they couldn't accept my call at that time so to call a retail store. I'm not sure if it was because I was calling from Skype because I had no phone. So I call the store back and the person on the other end named Jordan literally hangs up on me. So I drive all the way down to the store and Jeremy says "its in procesing" and walks away from me. What does that mean? He says "that it hasn't shipped yet" I ask him why and he rudely says "I have no idea, I can have the manager call you" Call me on WHAT? I have NO PHONE!! So he begrudgingly hands me the store phone so that I can call the 800 number and I find out that the phone is back ordered. The manager on the phone asks to speak to the store associate so I tell Jeremy that the manager wants to speak to him to find out the number of their store. He throws the phone down on the counter and writes it on a post it note and refuses to pick up the phone. I have never been treated that rudely especially not where I have been a ten year customer. There are better companies out there and don't buy a warranty because it's only honored at their convenience.

8 years ago

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Chris Deer Park, NY

Very good value for price. I just wish phone prices would come down a bit, but that doesn't look like it'll happen anytime soon. T-Mobile's voice and text coverage is excellent, but there are many rural areas that still have EDGE coverage which is slow!

9 years ago

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Ronald Hewitt East Longmeadow, MA

TMobile has been a good company for me. When I needed help they financed a phone for me. The gentleman in their store was very helpful showing me how to use all the bells and whistles on the phone and politely answers my questions. Customer service has also been very helpful when I needed to call them (like when my phone was stolen.)

9 years ago

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Brett Houston, TX

Been with TMobile a long time. They aren't perfect, and they don't have the widest coverage, but when they work, they work well. More than adequate especially considering the price, and features included. Traveling is awesome and a big deal for me. Works very well overseas. Generally, I have found their customer service good, especially when you push the issue. I'll stick with them as long as they say the present path.

9 years ago

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Jennifer Costa

Not happy with the service near my house. But overall not bad anywhere outside of my town.

3 months ago

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Phalda Morris Jacksonville, FL

I currently have T-Mobile as my cell phone provider and I think they are a great company. I have great coverage wherever I go and their unlimited services is very affordable. They also have good deals for new customers looking to upgrade their phone.

2 years ago

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Bambie Alley Orlando, FL

I switched from AT&T to T-Mobile about 3 years ago and have been very pleased with the service that I have received. I had an issue with my phone once so I took it to a T-Mobile store and they could have not been nicer to help me resolve the problem. Service has been great so far!!!

2 years ago

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Tom Okerlund Henderson, NV

We’ve had T-Mobile for several years and are very happy with their fast and reliable 5g coverage and in store customer service. We recently upgraded one of our phones and the in store staff was knowledgeable and spot on in making the upgrade smooth and easy. We have the 50+ program that is reasonably priced and includes great options.

2 years ago

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Randie S. Edmond, OK

Scroll to bottom of review for summary! Background: Been with Sprint since 2018 so I've merged into T-mobile, I guess. I received a SIM kit in the mail which switched me to T-mobile's network. Cool. Received a notice in the mail stating my insurance coverage/pricing/providers were being switched to T-mobile. Cool. I deleted all of the Sprint apps from my phone since I'm running on T-mobile services now. Went to pay my bill on the T-mobile app last night and it literally sent me to the Play Store to download the MySprint app. Why, you ask? Because I am a Sprint customer! WHAT?!?!?! That makes no sense to me, but whatever. Go to Sprint.com and pay my bill, all good. Since I wouldn't use the T-mobile app for anything besides bill pay, I decided to delete it. Only... ...I CAN'T!! For whatever reason, I'm not ALLOWED to disable or uninstall T-mobile. I can only uninstall updates (which by the way were auto-enabled without my permission). I feel I should be able to have my phone and all it's contents the way I want to have it. Especially if I'm paying for the services on it! Despite all this, my service has been uninterrupted and has been great! Summary: 1. App is not useful to me. 2. I am forced to keep the app. 3. I had to disable auto-updates on the app that I never authorized in the first place. 4. I've had no issues with the network itself, so there's that.

2 years ago

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Anita Brooks Denver, CO

We switched from AT&T to T-Mobile when they merged with Sprint and they paid off my phone. It was very easy at their store. They have very knowledgeable staff. They transferred all my contacts and everything. The most important thing of all is my monthly phone bill went down a lot for the same service I was getting before.

2 years ago

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Canutillo High El Paso, TX

I like the fact that I can walk into any T-mobile store, and not feel like I'm in a used car dealership. Seems employees are well trained and cordial. I also like that they provide military discounts, and free texting/internet on AA flights.

2 years ago

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Brittney Mac Gregor Louisville, KY

I have to say, out of all the cellphone carriers I have used, T-mobile is my favorite. They have the best coverage in my opinion. I am currently using a lifeline phone service but am getting ready to switch to T-mobile. The only downfall in my opinion is the price. Although their coverage is excellent, many other companies that use and resell their network offer a better price for the same coverage, such as walmart family mobile.

2 years ago

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Becky Winter Springs, FL

I have never had a problem with T-Mobile. If I have a question I can go to there Chat on there website and get it answered in just a few minutes. It’s easy to pay my bill on there website as well. Never have I ever had no service or interrupted service. They’re awesome!!

2 years ago

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Jeff Dallas, TX

I loved their old CEO John Legere. I love the value of T-Mobile. I love that when T-Mobile tells you a price, it is THAT price. They don't dream up a bunch of ridiculous fees like every other carrier does. But man.....their actual cellular service is ghetto. My wife and daughter changed over to T-Mobile and I stayed with AT&T. We travel all over the United States and my wife's T-Mobile service is pathetic. No service, dropping calls in certain locations etc. Their maps are not accurate. We keep a spare iPhone with us and switching to that phone had the same results. If you live in a major city and never go further than a 10 block radius of your home, you might be all good with T-Mobile. But if you absolutely must have dead on reliable cellular service no matter where you are, you need to have one phone using Verizon and the other one using AT&T. We are switching my wife to Verizon ASAP. My AT&T service has been excellent.

2 years ago