T-Mobile
Is This Your Business?5.2
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Nazir Sugar Land, TX
I won’t recommend T-mobile family or friends , I business line and personal line that was setup for automated payment, I paying $137.63 for 3 lines , and I always made payments on time, first they have gave me a free phone to add a line then afterwards I find out it’s not free, it says free but you actually paying for it if you don’t pay attention to your bills,they finding a way somehow make a missing payment issue then disconnected my business line that is important and wanted me to pay extra fee for their payment department that stole the payment and wanted to charge me for the missing payment which Wells Fargo bank sent them the payment automatically and t- mobile billing department said they didn’t received the payment which later discovered found. I had the problem with them for 4 months. My business phone number was disconnected every week or week and half, every time I called them I was paying fees to get connected my phone and was laid by the supervisor and manager that the problem is solved and not to worry the next billing cycle you’ll 137,63 if I pay to $68 and then again next month the same thing happens and again and again I had explained same problem to 5 different reps and all them are laying scams ,for me to keep calling them so they can charge me restoration fees and keep going with the same problems until I pay those scam behind the phone that collects information then send you all type of marketing junk to e mail and , I even had to contact a batchuwalaw to sue them but I let it pass, I rather pay little more to other carriers but no more T mobile junk
10 months ago
Living Abundantly Ivanhoe, VA
T-Mobile is a horrible company. When they're selling you the phones in the store they seem great. But once you have the phone and are paying your monthly bill it is a wretched company to work with. My phone never had signal. Several times I called to make my payment and then a few days later my phone would be disconnected and they would want me to pay an additional Bill plus a reconnect fee. They make their money by screwing people over. I had two lines one of which I reported stolen and canceled back in November of 2022 6 months later I found out they never canceled that line they canceled my insurance instead. So when I dropped my other line in the water and destroyed it I wasn't able to file an insurance claim on it. It took me a month to get my new phone. During that month I was unable to log in and pay my bill because my phone was broken. So I talked to someone on the phone and they told me if I paid $113 they would reconnect so I paid that the phone was not reconnected. So I called again they wanted another $178. I was on the phone with customer service for 4 hours they would not explain to me why the bill was higher they would not explain to me why I was having to continue paying for a phone that I had canceled in November she gave me four different totals and wouldn't explain to me why every time she gave me a price it was getting higher and higher and she wouldn't explain to me why one line was double the price of two lines and when I asked her to let me speak to a manager she refused to transfer my call several times. She told me I'd have to hang up and call back and talk to someone else. I told her I didn't want to talk to someone else I wanted to speak to a manager so she put me on hold and left me there. When I called back and told them I wanted to speak to a manager they put me on hold again and that was on hold again for 30 minutes before I finally decided to hang up
10 months ago
Nelly Chesnul
Terrible return policy!! Charleston SC location big older guy I believe Richard … couldn’t help apparently… I had 2 returns… one went through… second one he had problems with the system. It didn’t allow him or he’s just bad at his job. I went to another location that go to except it because they were not caring the stuff at that location so two weeks past I went there again and he could accept it because 2 weeks had passed!!!! I was there to return it and because of his system glitch or him not knowing what he is doing… now I’m stuck with an ugly waaaay overpriced phone case! Stay away from T mobile all there… free is not free!
10 months ago
Gerry Geiger Dundas, ON
Initial visit was good, but the system was down so we could not pay. When we returned.....the girl could not been more annoyed that we interupted her doing nothing! She sold us the wrong SIM card, did not set it up properly. We cancelled the card within 3 hours, after we realized that it was not what we needed. CSR was great on the phone. No problem cancelling it and a refund was issued. To make a very long story short that was in March, its now May and I still don't have the refund! They keep apologizing and making promises...you will see your refund in 3-5 days. I do not encourage anyone to use T-Mobile.
On approx. day 10, I called the Mgr back since he did not call be as promised. I guess he doesn't like to give bad news to his customers. No I am not getting my, rightfully deserved, money back. I I guess I am going to have to eat the $50.00. I have a long memory.
10 months ago
Mike Yan San Ramon, CA
T-mobile locks my account permanently even though I try to call them multiple times to tell them I need to transfer to another carrier because I am not going to use the phone very often. I have gone to three retailers but they all said the transfer PIN number is not correct and I have to call them back and forth with multiple times. Finally I have to give up my current phone number and switch to a different phone number. But that means I have to call all my bank accounts and other facilities and friends and relatives to notify them I have a new phone number now. It is a nightmare with this T-mobile telephone company. Horrible!!!!!!
10 months ago
Robert L Pembroke Pines, FL
Very disappointed that my autopay discount now has to be linked to my bank account or debit card. T-mobile has proven repeatedly that my personal information is not safe and secure from hackers. I can no longer receive the $15/month discount with the credit card buffer to protect my money. They say this is not a change in terms, just a change in discount!
11 months ago
Joe A.
Came into a store to pick a replacement phone. I was the first person in the door because I had to be at work at 12. They brought the new phone out and charged me and I asked if they were going to transfer the info to the phone. The rep said yes but never told how long it would be or what he was doing. He wentto wait on other customers which can understand but tell me that just don't walk away. Now it's 1020 and the phone is about 90 % done. Another 2 min it was completed. He finally came over and did something and walked away without telling me anything. He was waiting on people he knew and they were spending alot of money. It is now 1040 and I had enough. I tried to get his attention because I had to leave. Then another individual came over to help and see if the phone done. He said it was and erased all the info on my old phone and gave my new one. When I got work to make a call I found all my contacts were missing along with other things like reward points from companies I shop with...injury to insult! Great job! The last three times I went T mobile I had terrible customer service.
11 months ago
Eunice Ntukogu Gastonia, NC
T-Mobile is a predatory company that has provided incomplete information to their customers, as a customer that had their services for about 16+ years, services were relatively better than have been in the past 4 years. Considering the several services issues I was experiencing I made the decision to port out to another company Spectrum mobile, my mobile services have been more consistent not mired incomplete calls and audio issues. Upon transferring out T-Mobile hit me with charges way above what my monthly bill was and was not willing to redress the bill. Forgot their ads, I compilation of lies, if you speak to a rep please make sure you get a reps name and ensure they answer your questions especially if you plan to port your services to another company I have received a final bull of 211.92 for services I was paying 35.00 a line per month on withtheir Magenta 55 plan. Do not believe the hype folks be careful when choosing a mobile plan and please be sure to have all your questions answered before joining a company like T-mobile. It's a scam
11 months ago
Jonathan Bloomfield Hills, MI
Please RUN AWAY and do not believe anything T-Mobile says. I switched my entire family's 4-phone plan from Verizon ion March. Virtually everything their Phillipine-based rep promised me was a lie. Unlimited free international calling? Nope. $35 for a 10 days pass. Strong 5G network near me that will never drop calls? Nope. Calls dropping everywhere and every day. $140/month for my 4 lines? Nope. The first bill was $320. Customer service is a joke. You are routed to the Phillipines where their reps cannot understand nor respond to your concerns. They do have American reps but you cannot reach them. They failed to send me a return label for my old phone and now are denying my credit against the cost of the new phone, even though they admit that the sales rep didn't "process the promotion correctly." They accuse me of "Buyer's remorse". It is their total incompetence that caused this mess. I would never recommend T-Mobile. They are a scam and a fraud. RUN AWAY.
11 months ago
Lisa Janosik New York, NY
CUSTOMERS BEWARE!! I cancelled my T-Mobile plan on 4/16/23 and my billing cycle ended on 04/14/2023. I received a bill that I am being charged for the ENTIRE BILLING CYCLE! No pro-ration as I was JUST informed that they don't do that! I paid my account in advance when I started this plan but, they wont honor someone cancelling during a billing cycle. I already spoke to customer service and the rep SAID she spoke to the supervisor as I requested, and cant pro-rate the bill! So instead of being billed for ONE day, I'm being billed for an entire month! People are struggling in todays society and this is UNETHICAL!! I will never recommend services to T-MOBILE and I will make sure I blast reviews all over social media on how they do customers. Absolutely INSANE!
11 months ago
Mr. FixIt
T-Mobile is absolutely worthless. I’ve had sprint since before they bought out Nextel and I have never been as dissatisfied as I have been since merging with T-Mobile. I have been over charged more than $900 in the last couple of years and every time I show them the bills and payments I get hung up on or “disconnected” when I call back there’s never any notes in the system and it’s still not resolved. On top of that, the so called contract I signed with sprint has been increased 3 times now by T-Mobile since the merge with absolutely no reasonable explanation or resolution. Every single time I bring out my contract and bills we mysteriously get disconnected. Absolute scamming, con artists. If I ran any of my companies this way I would be in jail by now. Unacceptable!
11 months ago
charles tien Fort Lauderdale, FL
after 24 years , had enough ! set 2 weeks in advance my termination date . Even at that , T-mobile screwed up and terminated a day earlier . Not remembering my pin # , they forced me to go to their local store to verify and show my i.d. to restart service for 1 day. New carrier will not start start service unless you are still active with your old carrier . T-mobile's Phillipines call center takes literally hours to get anything accomplished and one has a difficult time understanding them ! Incompetent to say the least ! With the agreement of new and old carrier , I thought I was all set with my new service . Lo and behold , I find that T-mobile probably purposely " blocked " my phone for usage . Hours more wasted to unblock it !! Lesson learned !
11 months ago
Heather H Sanford, FL
T-Mobile gets the lowest rating from me. Since 2011, I have been a Sprint customer. I had some issues over the years with the ever-raising rates, but with the conversion of my account to T-Mobile, my employee discount was eliminated and my rates increased significantly. I wasn't even on the same plan!! One month I rescheduled my auto-pay for another date and was hit with a fee for doing so. When I inquired about this fee, I was informed that because I went through a representative to change my auto-payment date (instead of doing it myself online), my account was charged a fee. I explained to the representative that the reason I needed help was because the option simply wasn't there for me to update, they didn't care. T-Mobile has seriously disappointed me almost every month. My rates have ONCE again gone up, so I will have to take time out of my work day to contact them and inquire. If all of these issues aren't resolved soon, I will find another provider that values my business. It's easy to find much better rates with reliable coverage, so I'm not sure what their angle is!
11 months ago
Brinna D Santa Fe, NM
I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over.
I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone.
I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself.
If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.
11 months ago
Claire Properties LLC Hodges, SC
Paid approximately $1,500 to my current provider to pay off phones so I could switch to t-mobile. Phones were left at a neighbors house for 4 days until they returned from vacation. No cell service anywhere near my home. Called t-mobile numerous times and was lied to and delayed past there 14 day cancelation period. Paid activation fee and a months service on 3 already owned phones and 1 t-mobile phone. Paid store reps a $100 in cash when I dropped t-mobile phone off at store after lied to by phone rep the day before. He stated I had to cancel in store the next day which happened to be the 15th day. RUN FROM T-MOBILE as fast as you can!!!
11 months ago
Jeff K San Antonio, TX
Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them asked what the value of my trade in devices came in at. At this point the lies unraveled. I informed her I had screen shots of my question and the answer she provided. I asked for her direct supervisor. She supplied me with customer service. From there the run around trying to get to speak to a supervisor continued for another hour before they just placed me on a long hold and disconnected the call. With the ethics of the sales team and the lack of concern from all parties, customer service to sales to activation I would recommend using extreme caution when considering changing to this Carrier
11 months ago
Lisa Chesterfield, MO
I was a Sprint customer who had great service. Although, I must say, Tmobile does have good customer service in the phone rep dept,. The signal goes in/ out and often cant speak / text others vis my cell phones ,.... while in my home! Other than coverage issues, Tmobile has been a good company.
1 year ago Edited April 14, 2023
Garry M Jensen Beach, FL
I have been a customer of -T-mobile for years. They improved over time but after I opened my business I tried their 5G internet service. I want to be clear the 5G with a good signal is pretty good for the money. It is their lies from technical support that bother me. T-mobile for business has a filter in the router that blocks you from using any apps on your smart tv. I needed it for my business. They assured me it as an easy fix and all they had to do was take the filter off the router. They lied, lett me hanging for 15 days with no straight answer and harmed my business by not being straight with me. They left me vulnerable with my security because I didn't want to install equipment until I wa confident in their promise to give me what I needed. No phone calls from their team, no reports on their escalation, zero contact and I spent hours on the phone with them and called over 10 times complaing. They just left me hang until I got fed up and returned the equipment. I also called my business representative and left messages with no return calls asking him for help. This is why I am writing this., If you have a businees think twice. Plus the router goes to sleep after a while and data stops flowing if it is not being used.
1 year ago
Lisa Owsley Warrenton, MO
They allowed my account to be breached by their staff and I have no idea when. A nice honest rep over the weekend actually listened after 9 months of me complaining and noticed I mentioned I was the only authorized representative for my account EVER. He noticed there was a man listed on my account as being authorized also. I had never even heard of the man he told us the name and removed this mans access to my account and information. Unfortunately, I only learned this after another device was assigned to my daughters line that I was not aware of which rendered her phone useless, she then ended up losing her job because we had no idea what happened, she ended up getting another account and now she will not speak to me over this. Come to find out it was because she lost service when someone put their Note 10 on her line with her phone. Unfortunately I have no idea how long this has been going on, what I do know is it appears this issue has cost me a fortune. I can't tell if we have no WIFI access on our phones because of the update or my account breach. I can say it is across platforms. I can not say it was because TMOBILE is either to lazy to fix this issue because when I went to do it because their staff is not phone literate in the manor of understanding that WIFI is not a direct connect the same way that our phones connect to a mobile network and are separate yet combined, bridged really. I simply needed to reassign my SIM back onto my WIFI network as it appears lost, there is nothing there which rendered my MAC useless also. No SIM no MAC DUH. To do this it says I HAVE TO CALL IN. It's times like this I wish I had temporary access to their accounts so I could just do it myself and go on with MY DAY. Nope, I have to be a circus monkey first. I call, they tell me it's an issue with my router at home which, BTW, I was surfing the net on my HOME COMPUTER while waiting for them on my WIFI NETWORK that I can not connect 6 TMOBILE phones to. ONLY TMOBILE, just so you all understand. I could say it's a home issue had my HOME NOT BEEN UP AND RUNNING. I even reset the router in the event it was a compatibility issue for a resolution. I check out what is working and not. I notice every time I go to connect it dumps my network, this is a new issue and exclusive to my phone, not the others, What they all have in common it connected but not internet connection. I get the SIMS numbers and call in :{ I hate calling in. they never would do it, still haven't. Their resolve, go into the store so they can type into the WIFI my SIMS because they can't do those things at TMOBILE when you call in {yet oddly enough that's what it directed me to do}. they tell me it's a service issue. NO, it's a network issue when it crossed platforms and the SIMS for the WIFI is not identified, it is NO LONGER THERE to connect to!!!! HELLO!!! ANYONE??? So if any real tech person does get this, NO SIMS FOR WIFI NO MAC EITHER. If an actual tech person does see this, would you please, for the love of GOD, I need to assign 2 phones I know of, 3 are done because they were I Phones. Samsung or TMOBILE which one I'm not sure will not allow me to assign the sims back myself. Also, I am tired of driving 30 minutes one way and paying for the gas when I should only have to call.
1 year ago
Who Knows Baltimore, MD
I've had great experience with T-Mobile. Their services are great. Plus, they have plans for all budgets. Their customer service is exceptional. Most of so i appreciated the discount to sign up for Auto-Pay
1 year ago
Matt Marion, NY
Really no different than any of the other cell service providers. Their 5G map was likely "colored in" by marketing people trying to sell you on the company because after a 2k mile drive through the USA I can tell you there was NOT 5G coverage in 90% of the area I travelled through that they claimed. I have yet to speak to a single person in the USA when I call for help even though the salesman at the store told me how there was a brand new support center being opened in our local city of Rochester. The people are nice, but they all read from the same script, and when they ask me how I like T-Mobile so far they're all so sorry that I am not happy. They all then promise to be back in touch with me to improve the service...but no calls. As for their "switch to us and we'll pay you money" programs...took over three months to finally get it sorted out. As I mentioned, not a bad company, but they're no different than Verizon or the rest...fancy salesmen, international tech support and mediocre service with lots of hidden rules in the fine print.
1 year ago
Blake Bronson Dallas, TX
I had an agent named Tracyanne and she helped me so thoroughly with my issue and I would really love to connect with her again. If your reading this tracy send your business card to my number I never received your text. - B
1 year ago
William Walters Seattle, WA
The t moble store in Pocatello I give them a 10 out of 10 they hooked me up was so good to us even when I was in a rush they are awesome I give them the best of the best thanks t moble .
1 year ago
R Albin Fairfield, IL
I switched to T-Mobile from AT&T for my iPhone 6 months ago. AT&T's service coverage was terrible in many of the areas I travel. And I was tired of the "rip-off" of their post-paid plans. T-Mobile offers great Pre-paid plans at great prices with lots of data for streaming.
However, T-Mobile's coverage is even worse than AT&T's coverage! So, after 6 months of weak signals and dropped calls, I decided to move to Verizon. Well, just as AT&T, T-Mobile makes it almost impossible to port your number to your new provider - requiring a special "port your number PIN," which they make it almost impossible to obtain! And... their corporate stores - refuse to help you obtain the "special port PIN!" Just another attempt to try to prevent you from leaving.
Well - I'm now with Verizon - and the service is way, way superior to either AT&T or T-Mobile. Don't waste your time and frustration with the others - just make sure you get the Verizon coverage, whether that's with Verizon, or Straight Talk, or Mint, or whatever - make sure you have the Verizon towers / network - and you will be a happy camper!
1 year ago
Jane R Webb Daphne, AL
Due to #1 rating, I called and wanted service for iPhone. tMobil: "With Samsung Galaxy, free watch,) etc. I said ok, then learned when if came, it is Android. At 77 years of age, I only wanted iPhone, which I know pretty well. I never got service and sent the equipment back (Brandon at tMobile in Daphne boxed it and talked with Anna, who said the equipment was returned and my a/c cancelled. In two weeks I got a letter for debt collection. Brandon and I have called co. several times and were "disconnected" Tonight a sweet lady put me on hold three times, offered me $10, then I think $88. "no my statement is for $165, measly amt for this big company. Tomorrow I find out if I get a credit for the AMOUNT I DON'T OWE!" TERRIBLE CUSTOMER SERVICE!!! . JUST MAKE ME HAPPY (IT IS OBVIOUS I DON'T HAVE AN ACCOUNT-- I DON'T HAVE A PHONE NUMBER; CAN'T FIND ME BY MY S.S.) GIVE ME A BREAK. NOT AMAZING!!!!!!!
1 year ago
George Weintraub New York, NY
Started t-mobile bringing in my samsung galaxy s7 which was accepted as capable of being used. 5 months later, no longer able use without wifi due to change in antennas. Was advised at t-mobile store to get 5g phone to avoid such isssues, I chose iphone se 3 and at first attempt to trade in my galaxy s7 received electronic notice that it has no trade in value. When I insisted there should be compensation for loss of service without warning that non-wifi service would end about 5 months after start. In t-mobile store was shown an electronic posting showing 50% trade in[minus full price tax and $30 fee] and went ahead to order my preferred color to be mailed to me[not available in manhattan stores]. Have been unable to find any similar listing at home. Am concerned I will be stuck paying full t-mobile price having been misled a second time.
1 year ago
Natalie Fausel Pecos, NM
Love the customer service. They are always helpful and courteous - also, I am never on hold for a long time. Phone service is mediocre at best. Coverage still not what it should be in 2022. Worst part, as I was upgrading my phone I was offered a "free" watch. Well, after 3 months, I realized I was pay a line for a watch I actually never used. Thought I would use the watch but the Samsung watch was not for me. When I cancelled the line the watch was not "free" not only that - the same watch which Samsung has for $199 I had to pay T-Mobile $269 for just to remove the additional line from my account. My fault - free is not free but honestly, this really left a bad taste in my mouth. Will be looking to change carriers after the new phone is paid off.
1 year ago
Yu Zheng
Completely agree. I have been joined Tmo since Jan. 2015, they were giving out free line for life at the time, I paid 150/mo for 4 lines grandfathered unlimited plan. It has been a dream for a good while, all CS calls were smooth, problem resolved within 24 hours. Suddenly when they turn the steering wheel and moved all CS center out of the country, my nightmare started. Random charges pops out, credited lines no longer receives credits, CS were completely ignorant, messed up even more after EVERY CS call, they even closed my account after I asked to "change" plan, after resuming services, all owed balance is due and impossible to resume credits.
I am currently suing TMO for hurting my credit score.
2 years ago
Leon Taylor Beaverton, OR
We signed up for T Mobile in September 2021 and have been happy with the service, pricing, and coverage since then, but the billing has been an absolute nightmare. It is now January 2022 and the monthly billing is still not correct. I'm on the phone with them right now about the January bill. This is the seventh or eighth time, I think, but it could be more. I've called so many times I've lost track. We were supposed to get two free phones as part of the promotion available when we signed up. They have consistently charged us for one of the two phones each month as well as other random charges that varied month to month. At this point I have a hard time recommending T-Mobile due to these billing problems.
2 years ago
T Dawg San Francisco, CA
T mobile has some good things going for it, however it really needs to get its affairs together. The reception around town in Sacramento, the CAPITOL mind you, is horrible. Everything else about the company does not matter if they CANNOT provide the very basic, critical resource that is the ENTIRE POINT OF OWNING A SMART PHONE IN 2022. Seriously, this is passed the point of being ridiculous. I have a 12 pro max and shouldn’t have such spotty reception and dead zones around one of the most densely populated cities in this entire state. I use my network for school, work, and everyday life. This shouldn’t be an issue, especially for what we pay!! Verizon is more expensive, yes, but they have quality service without fail. I’m giving T-Mobile a little longer to get this figured out, and if it is not improved DRASTICALLY, then I’m switching back. I’ll gladly pay 24% more for a service that actually WORKS on the basic level. 💯
2 years ago
Annie Friend Charlotte, NC
I purchased and switched 3 phones to T mobile during a November, 2021 promotion. The staff had difficulty understanding the promotion, the manager while nice was uninformed, we have been billed incorrectly every month since purchase and have spent a total of 9 hours in the store attempting to get our service and billing straightened out. Prior to this we used Verizon with no problems. I continue to try to reach the billing department (a minimum of one hour holds each time) and get our account straightened out. Would never recommend them, but at this point we are locked in with a phone promotion. Be aware nothing is resolved immediately each time they state it takes 60-90 days.
2 years ago
Mildred Pierce Van Nuys, CA
I may be too soon in this review but I just switched from Sprint to T Mobile 2 days ago and I have not been able to make any phone calls or text from my phone. We have two phones and my daughter has no problem with hers. I'm the main account holder but I haven't able to talk or text for two days.
When I go to T Mobile's site, they want an ID. I can't get an ID because they will send a code to the number that can't receive texts. There's no option to send the code to my email address.
I was under the impression that I had to switch to T Mobile when I upgraded our phones and realize now that I didn't have to switch. I know I would have to eventually but I didn't have to do it now.
If they rectify the problem, I will revise this review.
2 years ago
Blake Dwyer Port Saint Lucie, FL
3 stars because the people in the store near me resolved an issue in 40 minutes vs 2 days with online people. If not for them then 1 star since I had to pay extra for someones mishalf. Yes , I got credit for the extra money I had to spend after, but when im told Ill recieve a phone with block and sim, and just get the phone, yeah Im not a happy camper. I bought an 800 dollar phone I cant charge
2 years ago
David Riddle Jacksonville, FL
Not happy with T-Mobile right now. We were with Sprint for years and hardly had any problems. We even had our home phone disconnected because we could always depend on the service. T-Mobile is up and down at our home all the time. There are some days that things are fine but that is far and few between. We always get told that towers are being worked on. Well - how long will this go on? We have had to reconnect our home phone after several years of being without. It's bad that we can't depend on our cell phone. We have always paid our bill and I think that we should have better service.
2 years ago
Jamey Barnstead, NH
I was a T-Mobile customer for 17 years and despite the service being spotty in my area I was happy to stay with them because of their awesome customer service. I ended up switching to my husband's Verizon account to save money, and when I closed my account I verified with the sales person that the only thing I had left to pay was that months bill and the balance on my phone. I paid both immediately and thought that was the end of it, but now two months later I checked my bank account and there were almost $400 of additional charges from T-Mobile that I was not informed of and did not authorize. Customer service said the bulk of it was because I failed to return a 3+ year old piece of equipment that I completely forgot I had and thought was already paid for, but it would have been nice if they had told me that when I was in the store paying off my phone instead of helping themselves to my bank account right before the holidays. Your equipment is in the mail, T-Mobile. I hope my refund is too.
2 years ago
Jon Newton Minneapolis, MN
I had Verizon before I switched to t-mobile and I wish I would have stayed there. One thing t mobile don't tell you about there unlimited internet is that they have a roaming internet. Which means if your not on there tmobile service they only give you a very small amount of internet to use. I drive a truck and use my internet for sirus xm radio and map for weather service and road closer in winter. Well if you travel west of Iowa there internet is very spotty and most of the time your on a roaming internet service. Which means I use the little they give you in 2 days listening to satellite radio. With Verizon I never had this kind of problem. When they say unlimited that's exactly what it was. Now I'm stuck for 2 years. Don't let let them fool you like they did me
2 years ago
Mike L. Marco Island, FL
Where can I start? First of all reception service from T-Mobile where I live in South Florida has been as close to terrible as it could be. There are towers within a couple of miles from where service drops off to nothing, where calls can not be made nor reception for apps is received. More than several calls to T-Mobile promised that this would be resolved and nothing is ever done. Dropped calls within an area where calls are possible is another major problem and happens no less that two or three times a day. Calling customer service is nothing more than a joke and a complete waste of time. Sometimes the wait to speak with someone is over an hour only to wait again when the person connected to does not know how to fix the problem of reception. It seems that quite a few of the customer service contacts are working from home and have insufficient capability to do anything but talk and listen to problems being presented. It really can not be these people who a probably being told to soothe the customer, make promises and do not follow up on those promises. In my opinion, this is what they are more than likely being told to do by the company. I have spent several months with T-Mobile with this poor service where nothing more than lip service has been provided. Shame on you!!!! T-Mobile to making promises and taking money for this kind of poor service. I have "interaction" numbers given to me by your company representative to verify my service problems and promises to make things right. For more that 20 years I have been a customer with Sprint then being switched to T-Mobile only to be treated as poorly as this.
2 years ago
Chuck Zander Pawcatuck, CT
I switched to T-Mobile from AT&t in August. I regret that decision. It is been 4 months and I still have no service at my house. They keep promising me a cell phone booster. They have been on back order ever since my initial purchase in August. If you call and complain or say anything negative then suddenly your move to the bottom of the list. You now have to work through the list again. Unfortunately, I have never gotten close to the spot where I get one of these boosters boosters. I have no service at my house. These boosters are supposed to fix the problem but you only receive 4G LTE. They have no boosters that will actually provide 5G. I find them to be extremely expensive. I am paying $150 a month 4 two phones. I have no service at my house. They keep promising me a 4G LTE booster. So far it's been 4 months and I still don't have one. I am paying all this money for no service. They really have no response. I used to be on AT&t where I pay just $50 per month for unlimited everything. This was a big mistake. You have to put up with a ton of advertising from T-Mobile but all I want is a signal and a cell phone that actually works. Wow, that's asking for a lot! Stay away from this company. They recently offered me a sheet with questions on their service and how happy I was with that. The best I could honestly do was a score of two. I would love to get out of this plan and go back two AT&t. I guess I'm stuck here for a while. I feel like they have me. No real opportunity to get away. Be careful with what you purchase and the terrible yet promising advertising that goes along with it. Give me Verizon or T-Mobile any day of the week! I wish I could get rid of them. They lock you into these contracts with no real way of getting out of them. Sounds like it should be pretty easy. They are offering you cell phone service in which you received little to none. Stay away and pay the extra money money for Verizon or AT&t. It's sad to think that T-Mobile as me looking at AT&t like it's good service. It certainly is far better than T-Mobile. Be careful with what these people promise you. It most likely won't be the truth. While today it's so easy to get out of contracts just try to get out of a T-Mobile one. If you're lucky enough to have Verizon then be grateful and smile when you pay the bill. Things good certainly be a whole lot worse. You could be stuck with T-Mobile!
Stay away!
2 years ago Edited December 9, 2021
Roger Blum Miami Beach, FL
I have been a T-Mobile customer for many years, mainly due to the free international 2G data. Last year, I stopped by a T-Mobile store, to look at new phones. I didn't at the time upgrade, but the representative looked at my account, and said I could save a little on my monthly bill if I switched plans. My only question was if this new plan would still include the free international data. I was assured that it would. It turned out that it didn't, and I didn't find this out until my family was traveling, and unable to use their phones. I contacted T-Mobile many times, but the result was that they would not be responsible for what I was told by their own representative in their own store. Bottom line - don't trust what you're told in a T-Mobile store. Get it in writing and review it before agreeing to anything. If their representative misrepresents something, it is the customer's responsibilty.
2 years ago
Andrea Wheaton, IL
If you're on a budget, Tmobile is a great choice for the money. However, since they have merged with Sprint, the service tanked. I rarely had good reception and my calls were constantly being dropped. They also made it really hard to switch to another carrier. I had Tmobile for many years and saw the service decline over that time. I hope they can get back to what they used to be.
3 years ago
Kym Lewis Glenwood, IL
Associate Zelliece was professional, pleasant, and helpful.
There were 10 employees and four customers which might explain why there were two additional associates hovering and interjecting questions, ideas, and suggestions. It was a bit overwhelming. One salesperson in particular was extremely overbearing and pushy, suggesting phone upgrades for which I previously said I was not interested, and repeatedly suggesting a password reset.
When I said for the fourth time that I was not interested in resetting my password, she became offended and walked out of the store. Let an associate do his/her job. Often customers complain that they have not received enough customers, too much service is just as bad, if not worse. Good customer service is really becoming hard to find. There are some simple expectations.
1. Greet customers
2. Introduce yourself
3. Ask “how may I help you” or “what brings you in today?”
4. One associate should help a customers. If an additional associate is needed, introduce him/her.
5. Offer information/options without bias
6. After a customer has said that he/she is not interested in an option, do not continue to bring it up unless the customer chooses to revisit the issue.
7. Thank the customer.
8. Let the customer know about other ways he/she seek assistance in the future (business card, website, or app)
3 years ago
Pekeiydra Williams Tallahassee, FL
I’ve been a customer of T-Mobile since 2012 and I love it. I rarely, if ever have problems with my service, anytime I have issues with my phone technical support is very helpful and nice. The monthly bills aren’t out of my budget and pretty consistent. My unlimited data is never slow and I love having the free personal hotspot feature.
3 years ago
Gayle Lincoln, NE
I recently switched from Verizon to T-Mobile because they were offering free iPhone 11’s and 11 Pro Max’ For free with specific trade-ins. I qualified and went to the T-Mobile store and the representative assured me that I could have either the 11 or the pro max for no charge with a trade-in of my iPhone 8. I said I wanted to do this and that I wanted the promax obviously since it was the more expensive phone. Later when trying to get a case for my new phone I discovered I had an iPhone 11. When I went back and confronted the service people at T-Mobile I was told I would have to pay an additional $250 if I wanted the iPhone 11 promax. That is not with their promotion represented and I feel like I was scammed. I also was not able to port my phone number due to there being no T-Mobile tower when I got that number. Between having to change
my number and not getting the phone I wanted and was told I could get for free, I am not happy with T mobile. Be aware of this promotion—it is falsely Advertised!
3 years ago
Kyle N. Meridian, ID
I have been with T-mobile for over 15 years now. Never had issues with them & their service & prices are great. Happy to be a long term customer & I have no future plans on changing providers.
4 years ago
Greg
A few years ago we left T-Mobile and went to a competitor prior to the ending of the contract we paid off the competitor and returned to T-Mobile. We have been very happy with them and have no plans of ever leaving
4 years ago
Eddie Rios Ogden, UT
T-Mobile has been great for our family use. It provided a low cost option to keep bill under control. They offered the latests phone tech and great accessories. Great low cost option with T-Mobile Tuesdays discount program.
4 years ago
Michelle Rios Ogden, UT
When we first jumped into the cell phone craze, we used T-mobile. The stores were clean, the staff was friendly as they explained how the product worked and what plans were available. The service was good, with few dropped calls. We think that they offer good value, with a good product.
4 years ago
Robert Alfano
T-Mobile has really good customer service. I was impressed with them. Also, by switching from AT&T I was able to save more than 50.00/mo for unlimited data. My AT&T service only included 3Gb/mo. So a huge savings which I was happy about. However, there's always a 'but', the coverage area for T-Mobile isn't as strong as AT&T in my area. In my home I need to use Wifi calling. If not for that I would have had to switch back. I gave them 3 stars here mostly for the lack of coverage. Otherwise I am very happy with them
4 years ago
gene
T-mobile is an ok company I have been with them for a number of years and currently they are getting better then they had been. they still need more towersin the hampton roads area of virginia but they are getting better
4 years ago
Mike Wolcott, IN
I was considering the various plans of T-Mobile and was quoted a price through their chat for my 11 devices. I asked for the transcript of the device and it was to be emailed to the address I provided. Long story short, they promised pie in the sky and once I told them I was ready to switch, they could not deliver what they promised. I am not slamming them completely, but just want to raise awareness before you spend too much time considering them as a valid option.
4 years ago
