T-Mobile

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

TMobil is a very bad company. They advertise on Tv that for a new customer they will offer new iPhone 14 now 15 free for 24 months contract.Once you accept this deal they keep charging you money for new iPhone.

Before was perfect but now they don't care about customers. Never buy insurance for the device because they charge you but don't pay you. Kind of cheating. I was with t-mobile 15 years but i think new management is driving down the t-mobile.

worse phone service that i ever had the phones is junk the bill is always more then what it suppose to be they say my SS number is not mine the phone locks up and you have to take it to store it wont hang up when someone calls you go to store they dont want to hear what you have to say

T-Mobile is extremely affordable and provides service everywhere I go. The weekly perks are great, too!

I have been a T mobile customer for many years. Have the whole family on the plan, good phone service, competitive rates.

In my opinion, this company is very dissatisfactory. Initially, I had been told that I would be able to unlock my phone for three weeks for my vacation to Europe. However, when I contacted aging the following day, I was informed that this service was no longer available.

I just switched from AT&T to T-Mobile. That was the worse mistake ever. They lie from the inside of the store, all the way to customer service. I haven’t even been a customer for three weeks. They put my account under business without my permission, they added two lines without my permission, and now they are holding my carrier freedom. I would not recommend them to anyone.

It is a very bad company. Even though I canceled my subscription last April, 2023, they still kept on charging me on my credit card even though not a single use was done. All they want is your money. Aside from very poor reception, the customer service is terrible. Don’t get trapped with all those offers. I have to switched back to my old provider.

Let me start by saying I been having issues with my light ppl call me and I cant pick up and it says user busy, this been going on for over one year and half. They cant find or fix the issue, so at this point i am changing companies. They expect you to still pay your balance from a line that I been having issues with. DONT EVER GO WITH TMOBILE, they want to take your money but never fix the issue.

I lost my phone and went to get new phone from TMobile. Their rep told me to buy a phone from Walmart, come back and they would transfer all my files from the cloud into the new phone. I bought the phone and went back the next day to finish setting up the new phone. Rep then tells me due to liability issues, they will not transfer data to any phone they did not sell. I now have 4 months with no service for my new phone! Run away from this company!!

I have the home internet service and it is quite awesome. Fast download and upload speeds. No lagging/buffering. I highly recommend this service.

It is a fraud. They quoted me a lower price and got my credit card number to set up for the autopay. When I called to activate, I found out I was set up for two lines and they wanted to charge me for two lines. T-Mobile management encourages their sales reps to cheat and commit fraud. Otherwise, they will hire ethical salespeople. I am sure I am not the first person to complain about such fraud.

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

I was trying to switch to T-mobile with a family plan of $90. I selected this plan and I could see the exact price was shown on the screen. And the website required me to fill out a lot of information such as my address, my driver's license and even my SSN for credit check. (I have a credit score of a little more than 800). After this, the price suddenly changed to be $105. No explanation and warning, just wanted me to pay. I had a very strong feeling of being deceived so I refused and just closed the web page and left!

T-Mobile is by far the best wireless service, I have used it for over 10 years and love the service, plus works in Mexico

I was with sprint for 8 years good company then T-Mobile bought them out was only there with T-Mobile for a month and talk to a rep about a payment taken out the wrong acct they did put it back in that acct and then toke it out of the right acct a week latter they suspended my service for non payment which I paid and then wanted me to pay them 368$ to reinstate my phone I never ever had this kinda issue with sprint need to find a reliable cell phone company

Switched from Metro Pcs 4g phone to TMobile 5G phone. What a joke, only have connectivity 3 of every 7 days. Can't make or recieve calls, messages, texts. Recently tried calling them 5 different times in a single day and when I finally got through to them, they could not help me because although my name was on the account, I was not the named account holder. They were more than willing to call my fiancé, who I personally could not reach because of their lack of service. If ever there was a company that deserved a negative star rating this is it.

Duarte T-Mobile store has absolutely no customer service. They completely ignore customers who wait and make them wait over one hour before even talking with them. There is no greeting or any interest in what a customer is there for. When I came in on a Saturday to upgrade from Verizon to T-mobile, after waiting two hours I was asked what I wanted. The whole process of upgrading took at least two hours and I observed the 5 other guests were totally ignored.

I used to use another company and change several years ago to T mobile and don’t disappoint me. Great coverage when travel to different countries.

Terrible network, in northern California largest city consistently low speeds upload 1.88 mbps n download 0.055, snail pace and it's been like this for 10mos. Absolute scam company, even when they fix it always drops back down=SCAM ripoff company as far as connectivity which is everything

The cell service has been good. But switching from Verizon has been a nightmare. All of the special offers have been difficult to receive and our first 2 bills were double what they promised over the phone/internet. My husband has spent 20-30 hours trying & retrying to sort everything out. We were promised $1200 with the special promotions and they have been denied. I would recommend going to the store over trying to do this over the phone or internet.

I went to t mobile i got some divices from them , but i cancelled everything before the 14 days terminated , they told me before i sign up with them , if i want to cancel all my money will be returned if i do cancel before the 14 days , i didnt like their services , i cancelled , but never got my money back , they took my the money from my account , and never want to return it back , customer every time iam calling they are saying that i will have the refund , now its been 3 mobths didnt receive any thing. I would never recommande them . They stole my money , i return the divices , never received my refund for it .

I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over. I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone. I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself. If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.

Paid approximately $1,500 to my current provider to pay off phones so I could switch to t-mobile. Phones were left at a neighbors house for 4 days until they returned from vacation. No cell service anywhere near my home. Called t-mobile numerous times and was lied to and delayed past there 14 day cancelation period. Paid activation fee and a months service on 3 already owned phones and 1 t-mobile phone. Paid store reps a $100 in cash when I dropped t-mobile phone off at store after lied to by phone rep the day before. He stated I had to cancel in store the next day which happened to be the 15th day. RUN FROM T-MOBILE as fast as you can!!!

Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them asked what the value of my trade in devices came in at. At this point the lies unraveled. I informed her I had screen shots of my question and the answer she provided. I asked for her direct supervisor. She supplied me with customer service. From there the run around trying to get to speak to a supervisor continued for another hour before they just placed me on a long hold and disconnected the call. With the ethics of the sales team and the lack of concern from all parties, customer service to sales to activation I would recommend using extreme caution when considering changing to this Carrier

The employees I delt with at the T-Mobile in Montgomery AL were very rude and unprofessional. Constantly on their personal phones looking at FB, answering personal calls, and texting while she was supposed to be assisting customers. After spending over two hours at the store, I was told that they could not transfer the numbers due to something being wrong with the system They also could not get the phones out of the time safe and told me to pay the activation fees and come back the next day to get the phones. When I returned the next day, It took another 2 hours for her to set up the new phones. Then she wanted to charge me $300 more than I was quoted the day before. When I asked for a refund for the set up fees she said Id have to call customer service. After spending 20 minutes talking to customer service they said the store had to refund me. She finally issued the refund but she was still talking to customer canceling my service so I stuck around to make sure everything was good to go. She just walked away and told the other employee she was going to male me stand there and wait. I was furious. I figured it was just that store so I went to another T-Mobile close by on Atlanta Hwy. I sat there for 45 minutes and was never even acknowledged. I will never do business with T-Mobile.

I had an issue with my phone it was stolen it was very troublesome to file the claim after receiving the phone the customer service was terrible service was terrible I take care of someone disabled and they expect me to drive to a local T-Mobile authorized store before they will turn the new phone that I paid for on. With no transportation and unable to leave I am left after 2 hours on the phone with no communication or care for me or who else may be in need of communication that I'm taking care of. I spoke to three managers and after 3 hours all we need is a verification code and they proceed to hang up the phone and leave me with no service after I have spent almost $600 on my new phone that was stolen just on the deductible I sure appreciate going above and beyond for your loyal customers

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway to their Roswell, GA store. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it there, and said I needed to go back to the Roswell store. Back at the Roswell store, I called to cancel and was on the phone with the people they told me to call for 19 minutes (THIRTEEN minutes of that on hold!). A man came to the counter where my wife was standing, noticed I was having difficulties getting through, and went about his business. My wife politely asked for the manager or if maybe he could help us. He snarled back "I am the manager. And don't talk AT me, talk TO me" You just don't treat customers so rudely, especially ladies. The manager asked for our receipt. Unfortunately between North Point and Roswell we lost it and he said he couldn't locate my order without it. REALLY????? In this day and age? Wouldn't even bother to look using the order date, my SSN, driver's license #, PIN, etc. He said I can't help you, and then STAYED IN THE BACK ROOM FOR THE LAST 15 minutes of my call, leaving his employee Monalissa to deal with me. I'm sorry, that is not how someone manages an store and an unhappy customer. Gosh, I can go on an on... There's more but supposedly a district manager is going to call me so I can relay the entire story to them (yes, there's MORE!). You have so many choices for your telecommunication needs. You don't have to be treated like I was to save a few $$....

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). My young daughter is on another continent alone and was left with no cell service, creating a safety issue. Further, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE! Lastly, for me to need to answer the same questions at a minimum of 5 times each call, then often get disconnected and need to start again is the worst customer service I have ever received from any company except from one that was about to go out of business. Unfortunately, this is where I think T-Mobile and Sprint are headed. I will switch carriers before I buy any other phone, wasting my money to connect to a bankrupt company (ethically bankrupt and perhaps financially as a result of losing customers from the worst service ever).

After being a T-Mobile customer for 18 yrs, today was my last day with them. I traded in a iPhone 11 for a 14+ in fall 2022. I was told at their store by the salesperson that a trade in value of between $400 high and $145 low would be awarded once my old iPhone was received by T-Mobile and reviewed for quality. I was also told that at any time after a 3 month period I could pay off the purchase cost of my new 14+ without having to continue to pay on it monthly. Today I learned from T-Mobile customer service that any advance iPhone purchase payment made to them can not and will not be applied to the new phone purchased. Hence, I owed $500 but if I paid it to T-Mobile it would only be applied towards my monthly service plan but NOT my iPhone 14+. WOW!!!! That's bait and switch sales being conducted by their retail stores and outrageously poor customer relations with existing customers. So now no matter what, if you have a new iPhone you purchase from T-Mobile, you aren't allowed to pay it off early if you sign a contract agreement. Further, if you try to pay it off early, the funds you pay in will only be applied to your monthly service plan = but NOT your phone so that you must continue paying on it monthly until completely paid off. What an outrageous RIP-OFF by T-Mobile!!!! Buyer of iPhones be ware!!!!

Avoid T-Mobile, they are the WORST and most dishonest company I have ever dealt with!!! They have HORRIBLE service; they are unable to do the simplest things like stop an auto-pay because you decided to pay it with cash in person!! Neither the workers nor managers could do so or acted like they could not as then they paid it on my future months bill which was not even due!! The service goes down constantly and is SLOW, and you CANNOT work from home with it, they lied and said it would be fine when I signed up. They also try to cheat you out of all of your money after you shut the service down, first trying to find something wrong with the tower, then being rude and disrespectful to you as a tag team in the store, then incorrectly reading the account screen and accusing you of missing a payment when the truth is they duplicated the same payment and paid me a month ahead because they are stupid and incompetent, then they finally figure it out after playing dumb for hours and trying to scam you out of your money because one will do business with them because of their horrible service and products and lack of honesty and then they finally agreed to credit the last month of service that I did not use but did pay for, after I let them know that I work for the government and do not appreciate being ripped off and they credited it, which left me with a $20 credit, then I called and asked them to send the credit to me as they had not done so automatically and it had been months and I kept getting the bill with the credit in the mail and knew I would never go back to them, and the first girl said it had to go on the debit card I used to pay my payments and said she sent it there and it would show within three business days, a week later it never showed up, so I called back and the guy took my bank account and routing number and said he set it up to go to my checking account via ACH and it would be there within three business days so I waiting and a week went by and it never showed up, then I filed a complaint with the FCC, the executive office clown then contacted me by phone and left a message and I returned his call and left a message and said I wanted him to discuss it by email as I wanted all in writing, he then waited two days and called me again, so ignored my request, more crappy customer service, then he was a smart mouth and half laughing about my frustration and said "Oh it looks like they over credited your account and you are not due a credit at all so I will just zero it out". THIS is how they run their business and WHY you want to avoid them!!! I have contacted the regulators again; they are committing fraud and have no intention of giving me my money. I am sure they do this to all of their customers so either make them money off them by cheating them by over charging them and not refunding time unused, or by finding false things wrong with the returned equipment or by cheating them and not returning their credits. They are scum, avoid them!!!!! I am a twice widowed 58-year-old mother, how hard up can someone be for a dollar than to rip someone like me off!!! God sees all and they will face their maker one day and regret what they did!!!!

I have been with t mobile for a very long time. They are very helpful, attentive to my needs, and always fair in updating my phone. The customer service personnel are efficient and friendly. Love this company.

Waste of time. My bill for higher every month. Got that straightened then was convince to add another line get a free phone. Was supposed to have a credit for a promotion that I paid for but had to argue to get that back. Then was treated like they did me a favor when they messed up. Suppose to have auto pay to receive a discount didn’t have it but was told the discount was already added but it wasn’t they just saw where I had credits I had to argue to get for the promotion and felt like they had done enough when It was owed back to me. I’m leaving the service not that good anyway. Too many extra fees that they don’t tell you about. Now I pod all that money and it’s only been three weeks and I’m bout to send the so called free phone back so I’m out of money

T- mobile had a promotion P226 what a rip off they tell you that you are eligible for a free upgrade in my case they would give me $575 for my iPhone 12 for a new iPhone 14 what they didn’t tell me until after I traded my 12 is that the $575 will be spread over a 24 month time basically locking you in for at least 2 years unless you pay off the balance of your new iPhone 14 and the kicker is they will not return my iPhone 12 or apply the $575 towards the payoff of the iPhone 14 they want the full price for the iPhone 14. They will tell you that you are eligible for this promotion or that promotions only once you have left your other service provider and have joined the T-Mobile team for some reason you no longer qualify for the promotion you were promised before switching, and if you happen to qualify you need an attorney to guide you through all the legal mumbo jumbo. When you are told to Download the app you will be able to see your bill and the promotions after long searches you may find it but one thing that sticks out in plain sight on every page MAKE A PAYMENT everyone that works for T-Mobile has. Different take on any given subject . You walk into the store they tell you one thing the issue remains so you call customer care and they have another story about the same exact issue you took to the store manager. You call to check and see if you have been approved for this so called promotion and your connected to the “ promotion “ department and you can’t understand them because of the language barriers. I joined T-Mobile in December of 2022 I called them with several issues I was having with my phone and the promotions once I Received my new iPhone 14 in the mail I immediately sent in the iPhone 12 I was having constant problems out of the 14 the service rep suggested that I upgrade to the iPhone 14 promax I was having the same issue out of that phone so one week later I asked could I have my 12 back I was told no we can’t do that I said can I trade this iPhone for a new one since I only had it for a week I was told we can let you talk to our technical department and they will be able to help you after several days with the technician I was told that it’s the rural area I live in my service is not that great but before I signed up with T-Mobile I asked about the service area and was told “ Oh you have great coverage where you live” if I had known my coverage was poor I never would have switched. I normally do not get upset about things but this has totally T-Mobiled me the @&$” off😡

Worst cell phone company out there. They charged my credit card without my authorization over $600.00. They gave me a cell phone booster over 8 years ago that of course does not longer work. The booster is obsolete, discontinued and but just because I switched to ATT they charged my credit card without my authorization. Their customer center is in the Philipines and their employees will keep on the phone for hours without doing anything about it. They end their phone by saying "I will escalate it to the back office" Which means they can do crap about it. Extremely frustating and just to think I gave them my money for over 10 years!.

I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account, A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a new line to my account because it was necessary for the functionality of the equipment, although I went to the store to find out, I was not sure what to buy, so I decided to wait a while longer, the line stayed with me in my account and received a charge for it, after a couple of months I realized this situation, call 611 and there, diligently, they removed the charge, but the customer service agent advised me not to remove the account number, because at some point I might need it and that this would not generate any cost to me and it was done; It was in April 2022 when I finished paying 100% of the equipment on my account. I called T mobile to discuss buying one of the updated equipment, there a sales agent offered me the following: make a plan change, which allowed me to obtain an additional line, which comes with one of the simplest phones, FREE, in any case I was never going to use that phone, because I don't need it, but it gives me the other part of the offer, to get the latest model of Iphone 13 , for each of the existing lines, at a rate of $1000 dollars each, but there was a promotion at the time that offered a discount of $700 dollars on the second device. The additional cost would be the value that would increase when making the change of plan $ 20 dollars a month approx. I thought it was a good deal and so it was. A few months later I realized that: they were charging me an additional line of $20 dollars, they were charging me $8.50 a month for a phone that was free, nothing serious, but unfair, because it was something different from what was offered. I contact customer service and with each call, things got worse, they couldn't find the promotion, they didn't understand what was happening, one of them told me that they were going to escalate the problem, they all told me, yes You don't feel good about this, you can close the account, but they didn't solve anything, until on the penultimate call, the agent decided to correct everything, canceled the two phone numbers, removed the payment for the equipment that was free and left me Knowing that they would punish me, for doing that, not allowing me to take promotions for the next 90 days, it seemed fair to me and I accepted. On the bill for the following month, the current one, I realize that after the changes, which would lead me to have a discount on my bill of $8.50, the value went up by $50 dollars, so I decide to call 611 again, there he answers me a girl named Laura, I explain everything to her, I let her know my annoyance and she, very judicious, clarifies me, for canceling the numbers, she charges me a proration of 25 dollars for each one, for which I did not pay anything, and that additionally I had to pay for the phone, which was free, but worst of all, when I canceled the lines, I lost the $700 dollar promotion discount on the phones I had purchased, so finally my account was going to increase at $30 dollars a month. She let her know of my disagreement and she, very serene, like some of the previous agents, recommended "if she doesn't like it, close the account" and that is what I am definitely going to do, CLOSE THE ACCOUNT. In summary and to finish, for trying to fix a simple mess of $8.50: I earned a charge of $30 dollars that I am not going to accept, I must cancel the value of the equipment in full $1500 dollars, I have to go to a lesser quality company, Tmobile loses a customer of 15 years and an account of $ 250 dollars a month, plus all the accounts of my family members, my partners, my close friends, my employees and acquaintances, who as their employees they did with me, I highly recommend "CLOSE THE ACCOUNT IN TMOBILE". all this because of a poor training of the customer service staff. Thanks for taking the time to read this.

Beware T-Mobile Offer SCAM This is Abhi (Customer since 2018), I bought 1+1 offer Mobile phones from T-Mobile Store in December 2021. In Jan 2022 I called T-Mobile Customer Representative for removing extra lines which I was not using.!!! I clearly confirmed with Customer representative that "Will I lose my offer if I cancel my un-used lines.?" Customer Representative informed me that "I will not loss the offer" and this was confirmed twice with 2 different Customer representatives. (How would I know T-Mobile agents will trick the customers!!!!) After a month my billing cycles amount got increased around 35$ than the actual bill because the offer got cancelled!!!! (This was big lie) -- They knew that once we remove the lines the offer will be done..! but they made us do Cancel the offer saying we will not lose the offer. They don't want to take responsibility on this!!!! We are making multiple calls to address this issue from March 2022, but every Customer representative said our ticket is under reviewing.so we need to wait. Last month I Spoke with one Customer representative, we explained everything about our issue!!! so Customer Representative assured us they activated the offer back and from next billing cycling we will be seeing the reduced billing cycle, but the refund of the amount from March 2022 which we are paying more the difference amount of refunding will be still under reviewing. We will call you in 3 working days with an update. we waited for 1 month, but we did not receive any call. (This was big lie) -- They mentioned my offered got activated which did not happened and 3 days call back which did not happened. Now, it is time to pay our monthly bill due and I don’t see my bill got reduced. So, we called the Customer representative again today.!!!! The Customer representative mentioned us "We cannot activate your offer because you cancelled your lines in which your offer got cancelled". So, we explained everything again and the representative transferred the call to the Senior representative. We explained everything again, then even the senior representative mentioned "we cannot activate your offer because you cancelled your lines in which your offer got cancelled" and cannot refund the amount because you guys need to check the billing every month or at least once in 2 months. you had crossed the grace period for the refund!! Then I asked, if we check it every month and pay the bill why would we activate the auto payment. They are just saying I need to check because they have right to bill more. Note: We did not cancel the lines by our own. We made a call to you guys (T-Mobile Customer Representative) and we asked, "will I lose my Offer in cancelling the lines?" and T-Mobile Customer representative said "NO, you will not lose the offer" You are good.!!!! But now they are saying I’m the one who cancelled but who helped us without knowledge on this????? Which is Lie and which is truth. Please T-Mobile Training department learn the employees how to take responsibility on the problems they create BEWARE of the Auto Payment SCAM: The senior customer representative mentioned on the call that its customers responsibility every month to check if they are billing correctly or not, if you do not check your bills monthly looks like they will have a right to bill you more and if not reported within 2 months that will be continued for rest of the time you are with the provider. Concern: The Senior Customer Representative does not want to take any responsibility for the mistakes what they had done. They are saying that it is customer's responsibility to follow up on the billing and charges and it is customer mistake to cancel the offer. This is purely scamming the Customers!!!! Lies, lies, lies from the beginning, Customer representatives keep telling lies on all the things. I don’t know what ethics they are following in cheating the customer.!!! If the customer representative says If I cancel the lines, I will lose my offer then why would I do that. In the offer I’m paying 35$ for 1+1 phone. Why would I remove the offer and pay 70$ for 2 phones? That is logical.!! and I don’t know why most of the calls not recorded or notes written by the customers representatives’ lot of missing pieces. Nobody trained properly, Customer representative mentioned me I should know the offers what will offers does and what it does not!!! I don’t understand who is training these professional representatives. Please some from T-Mobile (Good responsible person) help me providing a proper solution on this issue! I want my Offer and Money back!!!

T-Mobile is the worst cellular company that I have had nearly 30 years. Before Sprint was bought out by T-Mobile, the Sprint service was good. For several months, I was getting voicemails 1 to 2 days late and the call never showing up as a missed call. For a while, I thought it was just my phone (Samsung S21 Ultra - an excellent phone). But in talking to some of my customers, I discovered some of them were having the same problem all over KS, MO, & NE. I emailed T-Mobile about the problem and never got a response back for 2 months. I decided to switch to Verizon. I've had Verizon for 1 1/2 months now and have never had the same problem. I ported my 2 numbers over and T-Mobile still charged me for service for a week after the porting. They did an automatic billing for that period and then they sent me a BILL for the same amount - that they had already taken out of my checking account. It took 2 different calls and one to a supervisor before I got one to admit that I did not owe anything and that they had already taken the money out of my bank. A week of T-Mobile charge with out service? What kind of an operation is this. Poor phone service and poor accounting. My advice is stay away or leave T-Mobile. You will not regret it. But keep track of everything when you quit there service.

Just started with T-Mobile again after switching to AT&T, who could NEVER get my bill right the entire 9 months I was with them. When we had T-mobile before, coverage was great. Not sure what has gone wrong , but coverage is definitely not as good as it used to be....very spotty and unreliable. T-Mobile, please fix this issue!!!

tmobile gives best deals onphone plans and unlimitedn internet. easy to apply and fast aproval get to picck your phone in store or have it maikled to you

Phone service isn't bad, of course like everything else the price is never enough and will continue to a ridiculous cost. The 5g home internet, unless you enjoy slow speeds, buffering and constantly having to reboot, don't waste your time and money on this junk.