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5.3

Overall Score

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James Miller

I lost my phone and went to get new phone from TMobile. Their rep told me to buy a phone from Walmart, come back and they would transfer all my files from the cloud into the new phone. I bought the phone and went back the next day to finish setting up the new phone. Rep then tells me due to liability issues, they will not transfer data to any phone they did not sell. I now have 4 months with no service for my new phone! Run away from this company!!

10 months ago

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Mark Cave

I have the home internet service and it is quite awesome. Fast download and upload speeds. No lagging/buffering. I highly recommend this service.

10 months ago

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Obaid San Ramon, CA

It is a fraud. They quoted me a lower price and got my credit card number to set up for the autopay. When I called to activate, I found out I was set up for two lines and they wanted to charge me for two lines. T-Mobile management encourages their sales reps to cheat and commit fraud. Otherwise, they will hire ethical salespeople. I am sure I am not the first person to complain about such fraud.

10 months ago

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Jeff Birmingham, MI

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

11 months ago

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A Chen Houston, TX

I was trying to switch to T-mobile with a family plan of $90. I selected this plan and I could see the exact price was shown on the screen. And the website required me to fill out a lot of information such as my address, my driver's license and even my SSN for credit check. (I have a credit score of a little more than 800). After this, the price suddenly changed to be $105. No explanation and warning, just wanted me to pay. I had a very strong feeling of being deceived so I refused and just closed the web page and left!

11 months ago Edited July 5, 2023

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Wiochelle Brigham FL

I would give zero stars if I could. I had a business account with this company. While on phone with customers, the phone would drop calls. It became so frustrating that I ported my number to Verizon on 8/8/2023. By the way, I have not had any issues with Verizon. Any who, on September 23, I contacted T-Mobile because I received an unexpected phone bill. The representative stated that there were additional lines that were not ported. I was unaware of these lines because there wasn’t a SIM card or a phone for the lines in question. I asked that the account be canceled on 9/23. The representative stated that they would have to complete an investigation and someone would call me. Unfortunately, that never happened. On October 24th., I called T-Mobile because I received another bill that had accumulated additional charges. This issue was still not resolved due to their incompetent associates. On November 23rd, I contacted T-Mobile again to address the accumulated charges because I was billed on a phone that was not used for the months of August, September, October, and November. The line was finally disconnected in November due to nonpayment. When I spoke to a representative to inquire about the charges and who was responsible. He stated that the system noted a “future cancellation” I had to record this for my documentation. I did not ask for a future cancellation. I asked that the lines be canceled as of 9/23. Now, the bill has went to collections with inaccurate data. Not only has T-Mobile incompetency ruined my business credit it has also forced me to pay an inaccurate bill which has been paid in full. If you’re considering T-Mobile as your phone carrier…. RUN!!!!!! pay a little more to have a peace of mind, exceptional customer service, and a technical/help support team. I’ve been contacting T-Mobile since September it is NOW March and this issue has not been resolved. T-Mobile you can’t go around robbing customers without a gun. I’ve been a loyal customer for many years however, I’d never ever recommend your services nor will T-Mobile ever be my phone carrier again!

2 months ago

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Richard Taylor Denver, CO

I was with Sprint since 1995 (28 years). I never had an issue and when something minor came up, it was always resolved quickly, easily, and most importantly, with care. Sprint was taken over by T-Mobile. I migrated less than a year ago and this is one of the worst companies I have ever come into contact with. T-Mobile does not care about its customers and worse, lies. I was treated like I didn’t matter by the assistant manager of this location. I have not been able to make or receive calls from my home since Sunday morning. I have called (from my computer and wi-fi) T-Mobile countless times (I stopped counting at 20), finding no resolution. I was told about ‘possible’ tower issues, given the runaround, and directions that never fixed the issue. Finally, they admitted the tower was having issues and my phone was not 5G so it would not work. After not being able to make or receive calls for 4 days, they said they would give me a new phone with 5G with the hopes that this would resolve the issue. They admitted the issue was on their end and I should not have to pay for a new phone. I finally felt I had a resolution to an extremely frustrating, aggravating, and upsetting 4 days. Everything was set, I was told to go to this T-Mobile store, and everything would be ready. When I got there, I was told, "Sorry, that promise is not in the system and there is nothing I can do for you." I asked to speak to the manager and was told, "He is in a meeting and can't do anything for you as well." I asked the assistant manager to call T-Mobile for me to clear the issue. She said she would not but I could call. I explained that my phone could not make calls out because I am still near the tower with issues, and she said I could use their landline. Can you imagine?!! A T-Mobile who was in the T-Mobile store could not call T-Mobile to help me resolve the issue for a T-Mobile customer. However, the customer could call T-Mobile from the T-Mobile store's phone. Have you ever heard of such nonsense and disregard for a customer? In the store, I called customer service (AGAIN). After spending AN HOUR on the phone, being transferred from person to person, and having to explain the issue over and over again, finally, a rep said, "Yes, I can see what Luna put on your account. You are supposed to get a new phone from us because the issue is with us. However, it was not authorized, and I will need to speak to Luna to get one last code. Can you hold again?" Another 30 MINUTES later, after the rep talked to the assistant manager, and thinking it was resolved, I got back on the phone and was told, "I am still trying to get a hold of Luna." I finally gave up, hung up, and left the store. I was given the runaround, lied to, then treated like I didn’t matter by a T-Mobile assistant manager. I am not with another carrier and will never recommend T-Mobile to anyone. I will file complaints anywhere I can as this experience was horrible and people should know. What happens to, “We are so sorry you are having major issues but this will be resolved before you walk out the door. Give me a little time to investigate and find a resolution.” Instead, I received, “It is our fault and there is nothing we can or will do to help you.” I miss you Sprint. You were the best company I had the privilege of being a customer with for 28 years.

1 year ago

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Laure Krug Troy, NY

T-Mobile is the worst company I have ever dealt with in my life. Absolutely no one can help me on the phone, at the store, horrible. I wish I could broadcast this across the social media. And if I could give it a zero star I would. I’m going to call the Better Business Bureau and whoever else will listen to me. I was in the store and there’s a gentleman behind me who is having the exact same problem. I canceled this account last August and they continue to bill me. And absolutely no one can help me. I walk into the mobile store, and they know me and my phone number before I even open my mouth. That’s how many times I’ve been in there. The worst, the absolute worst.

1 year ago

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Nazir Sugar Land, TX

I won’t recommend T-mobile family or friends , I business line and personal line that was setup for automated payment, I paying $137.63 for 3 lines , and I always made payments on time, first they have gave me a free phone to add a line then afterwards I find out it’s not free, it says free but you actually paying for it if you don’t pay attention to your bills,they finding a way somehow make a missing payment issue then disconnected my business line that is important and wanted me to pay extra fee for their payment department that stole the payment and wanted to charge me for the missing payment which Wells Fargo bank sent them the payment automatically and t- mobile billing department said they didn’t received the payment which later discovered found. I had the problem with them for 4 months. My business phone number was disconnected every week or week and half, every time I called them I was paying fees to get connected my phone and was laid by the supervisor and manager that the problem is solved and not to worry the next billing cycle you’ll 137,63 if I pay to $68 and then again next month the same thing happens and again and again I had explained same problem to 5 different reps and all them are laying scams ,for me to keep calling them so they can charge me restoration fees and keep going with the same problems until I pay those scam behind the phone that collects information then send you all type of marketing junk to e mail and , I even had to contact a batchuwalaw to sue them but I let it pass, I rather pay little more to other carriers but no more T mobile junk

1 year ago

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Living Abundantly Ivanhoe, VA

T-Mobile is a horrible company. When they're selling you the phones in the store they seem great. But once you have the phone and are paying your monthly bill it is a wretched company to work with. My phone never had signal. Several times I called to make my payment and then a few days later my phone would be disconnected and they would want me to pay an additional Bill plus a reconnect fee. They make their money by screwing people over. I had two lines one of which I reported stolen and canceled back in November of 2022 6 months later I found out they never canceled that line they canceled my insurance instead. So when I dropped my other line in the water and destroyed it I wasn't able to file an insurance claim on it. It took me a month to get my new phone. During that month I was unable to log in and pay my bill because my phone was broken. So I talked to someone on the phone and they told me if I paid $113 they would reconnect so I paid that the phone was not reconnected. So I called again they wanted another $178. I was on the phone with customer service for 4 hours they would not explain to me why the bill was higher they would not explain to me why I was having to continue paying for a phone that I had canceled in November she gave me four different totals and wouldn't explain to me why every time she gave me a price it was getting higher and higher and she wouldn't explain to me why one line was double the price of two lines and when I asked her to let me speak to a manager she refused to transfer my call several times. She told me I'd have to hang up and call back and talk to someone else. I told her I didn't want to talk to someone else I wanted to speak to a manager so she put me on hold and left me there. When I called back and told them I wanted to speak to a manager they put me on hold again and that was on hold again for 30 minutes before I finally decided to hang up

1 year ago

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Nelly Chesnul

Terrible return policy!! Charleston SC location big older guy I believe Richard … couldn’t help apparently… I had 2 returns… one went through… second one he had problems with the system. It didn’t allow him or he’s just bad at his job. I went to another location that go to except it because they were not caring the stuff at that location so two weeks past I went there again and he could accept it because 2 weeks had passed!!!! I was there to return it and because of his system glitch or him not knowing what he is doing… now I’m stuck with an ugly waaaay overpriced phone case! Stay away from T mobile all there… free is not free!

1 year ago

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Gerry Geiger Dundas, ON

Initial visit was good, but the system was down so we could not pay. When we returned.....the girl could not been more annoyed that we interupted her doing nothing! She sold us the wrong SIM card, did not set it up properly. We cancelled the card within 3 hours, after we realized that it was not what we needed. CSR was great on the phone. No problem cancelling it and a refund was issued. To make a very long story short that was in March, its now May and I still don't have the refund! They keep apologizing and making promises...you will see your refund in 3-5 days. I do not encourage anyone to use T-Mobile. On approx. day 10, I called the Mgr back since he did not call be as promised. I guess he doesn't like to give bad news to his customers. No I am not getting my, rightfully deserved, money back. I I guess I am going to have to eat the $50.00. I have a long memory.

1 year ago

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Mike Yan San Ramon, CA

T-mobile locks my account permanently even though I try to call them multiple times to tell them I need to transfer to another carrier because I am not going to use the phone very often. I have gone to three retailers but they all said the transfer PIN number is not correct and I have to call them back and forth with multiple times. Finally I have to give up my current phone number and switch to a different phone number. But that means I have to call all my bank accounts and other facilities and friends and relatives to notify them I have a new phone number now. It is a nightmare with this T-mobile telephone company. Horrible!!!!!!

1 year ago

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Robert L Pembroke Pines, FL

Very disappointed that my autopay discount now has to be linked to my bank account or debit card. T-mobile has proven repeatedly that my personal information is not safe and secure from hackers. I can no longer receive the $15/month discount with the credit card buffer to protect my money. They say this is not a change in terms, just a change in discount!

1 year ago

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Joe A.

Came into a store to pick a replacement phone. I was the first person in the door because I had to be at work at 12. They brought the new phone out and charged me and I asked if they were going to transfer the info to the phone. The rep said yes but never told how long it would be or what he was doing. He wentto wait on other customers which can understand but tell me that just don't walk away. Now it's 1020 and the phone is about 90 % done. Another 2 min it was completed. He finally came over and did something and walked away without telling me anything. He was waiting on people he knew and they were spending alot of money. It is now 1040 and I had enough. I tried to get his attention because I had to leave. Then another individual came over to help and see if the phone done. He said it was and erased all the info on my old phone and gave my new one. When I got work to make a call I found all my contacts were missing along with other things like reward points from companies I shop with...injury to insult! Great job! The last three times I went T mobile I had terrible customer service.

1 year ago

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Eunice Ntukogu Gastonia, NC

T-Mobile is a predatory company that has provided incomplete information to their customers, as a customer that had their services for about 16+ years, services were relatively better than have been in the past 4 years. Considering the several services issues I was experiencing I made the decision to port out to another company Spectrum mobile, my mobile services have been more consistent not mired incomplete calls and audio issues. Upon transferring out T-Mobile hit me with charges way above what my monthly bill was and was not willing to redress the bill. Forgot their ads, I compilation of lies, if you speak to a rep please make sure you get a reps name and ensure they answer your questions especially if you plan to port your services to another company I have received a final bull of 211.92 for services I was paying 35.00 a line per month on withtheir Magenta 55 plan. Do not believe the hype folks be careful when choosing a mobile plan and please be sure to have all your questions answered before joining a company like T-mobile. It's a scam

1 year ago

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Jonathan Bloomfield Hills, MI

Please RUN AWAY and do not believe anything T-Mobile says. I switched my entire family's 4-phone plan from Verizon ion March. Virtually everything their Phillipine-based rep promised me was a lie. Unlimited free international calling? Nope. $35 for a 10 days pass. Strong 5G network near me that will never drop calls? Nope. Calls dropping everywhere and every day. $140/month for my 4 lines? Nope. The first bill was $320. Customer service is a joke. You are routed to the Phillipines where their reps cannot understand nor respond to your concerns. They do have American reps but you cannot reach them. They failed to send me a return label for my old phone and now are denying my credit against the cost of the new phone, even though they admit that the sales rep didn't "process the promotion correctly." They accuse me of "Buyer's remorse". It is their total incompetence that caused this mess. I would never recommend T-Mobile. They are a scam and a fraud. RUN AWAY.

1 year ago

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Lisa Janosik New York, NY

CUSTOMERS BEWARE!! I cancelled my T-Mobile plan on 4/16/23 and my billing cycle ended on 04/14/2023.  I received a bill that I am being charged for the ENTIRE BILLING CYCLE! No pro-ration as I was JUST informed that they don't do that! I paid my account in advance when I started this plan but, they wont honor someone cancelling during a billing cycle. I already spoke to customer service and the rep SAID she spoke to the supervisor as I requested, and cant pro-rate the bill! So instead of being billed for ONE day, I'm being billed for an entire month! People are struggling in todays society and this is UNETHICAL!! I will never recommend services to T-MOBILE and I will make sure I blast reviews all over social media on how they do customers. Absolutely INSANE!

1 year ago

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Mr. FixIt

T-Mobile is absolutely worthless. I’ve had sprint since before they bought out Nextel and I have never been as dissatisfied as I have been since merging with T-Mobile. I have been over charged more than $900 in the last couple of years and every time I show them the bills and payments I get hung up on or “disconnected” when I call back there’s never any notes in the system and it’s still not resolved. On top of that, the so called contract I signed with sprint has been increased 3 times now by T-Mobile since the merge with absolutely no reasonable explanation or resolution. Every single time I bring out my contract and bills we mysteriously get disconnected. Absolute scamming, con artists. If I ran any of my companies this way I would be in jail by now. Unacceptable!

1 year ago

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charles tien Fort Lauderdale, FL

after 24 years , had enough ! set 2 weeks in advance my termination date . Even at that , T-mobile screwed up and terminated a day earlier . Not remembering my pin # , they forced me to go to their local store to verify and show my i.d. to restart service for 1 day. New carrier will not start start service unless you are still active with your old carrier . T-mobile's Phillipines call center takes literally hours to get anything accomplished and one has a difficult time understanding them ! Incompetent to say the least ! With the agreement of new and old carrier , I thought I was all set with my new service . Lo and behold , I find that T-mobile probably purposely " blocked " my phone for usage . Hours more wasted to unblock it !! Lesson learned !

1 year ago

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Heather H Sanford, FL

T-Mobile gets the lowest rating from me. Since 2011, I have been a Sprint customer. I had some issues over the years with the ever-raising rates, but with the conversion of my account to T-Mobile, my employee discount was eliminated and my rates increased significantly. I wasn't even on the same plan!! One month I rescheduled my auto-pay for another date and was hit with a fee for doing so. When I inquired about this fee, I was informed that because I went through a representative to change my auto-payment date (instead of doing it myself online), my account was charged a fee. I explained to the representative that the reason I needed help was because the option simply wasn't there for me to update, they didn't care. T-Mobile has seriously disappointed me almost every month. My rates have ONCE again gone up, so I will have to take time out of my work day to contact them and inquire. If all of these issues aren't resolved soon, I will find another provider that values my business. It's easy to find much better rates with reliable coverage, so I'm not sure what their angle is!

1 year ago

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Brinna D Santa Fe, NM

I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over. I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone. I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself. If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.

1 year ago

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Claire Properties LLC Hodges, SC

Paid approximately $1,500 to my current provider to pay off phones so I could switch to t-mobile. Phones were left at a neighbors house for 4 days until they returned from vacation. No cell service anywhere near my home. Called t-mobile numerous times and was lied to and delayed past there 14 day cancelation period. Paid activation fee and a months service on 3 already owned phones and 1 t-mobile phone. Paid store reps a $100 in cash when I dropped t-mobile phone off at store after lied to by phone rep the day before. He stated I had to cancel in store the next day which happened to be the 15th day. RUN FROM T-MOBILE as fast as you can!!!

1 year ago

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Jeff K San Antonio, TX

Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them asked what the value of my trade in devices came in at. At this point the lies unraveled. I informed her I had screen shots of my question and the answer she provided. I asked for her direct supervisor. She supplied me with customer service. From there the run around trying to get to speak to a supervisor continued for another hour before they just placed me on a long hold and disconnected the call. With the ethics of the sales team and the lack of concern from all parties, customer service to sales to activation I would recommend using extreme caution when considering changing to this Carrier

1 year ago

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Wendy Self Tallassee, AL

The employees I delt with at the T-Mobile in Montgomery AL were very rude and unprofessional. Constantly on their personal phones looking at FB, answering personal calls, and texting while she was supposed to be assisting customers. After spending over two hours at the store, I was told that they could not transfer the numbers due to something being wrong with the system They also could not get the phones out of the time safe and told me to pay the activation fees and come back the next day to get the phones. When I returned the next day, It took another 2 hours for her to set up the new phones. Then she wanted to charge me $300 more than I was quoted the day before. When I asked for a refund for the set up fees she said Id have to call customer service. After spending 20 minutes talking to customer service they said the store had to refund me. She finally issued the refund but she was still talking to customer canceling my service so I stuck around to make sure everything was good to go. She just walked away and told the other employee she was going to male me stand there and wait. I was furious. I figured it was just that store so I went to another T-Mobile close by on Atlanta Hwy. I sat there for 45 minutes and was never even acknowledged. I will never do business with T-Mobile.

1 year ago

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Kaleb Darron

I had an issue with my phone it was stolen it was very troublesome to file the claim after receiving the phone the customer service was terrible service was terrible I take care of someone disabled and they expect me to drive to a local T-Mobile authorized store before they will turn the new phone that I paid for on. With no transportation and unable to leave I am left after 2 hours on the phone with no communication or care for me or who else may be in need of communication that I'm taking care of. I spoke to three managers and after 3 hours all we need is a verification code and they proceed to hang up the phone and leave me with no service after I have spent almost $600 on my new phone that was stolen just on the deductible I sure appreciate going above and beyond for your loyal customers

1 year ago

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John Prestigiacomo Roswell, GA

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway to their Roswell, GA store. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it there, and said I needed to go back to the Roswell store. Back at the Roswell store, I called to cancel and was on the phone with the people they told me to call for 19 minutes (THIRTEEN minutes of that on hold!). A man came to the counter where my wife was standing, noticed I was having difficulties getting through, and went about his business. My wife politely asked for the manager or if maybe he could help us. He snarled back "I am the manager. And don't talk AT me, talk TO me" You just don't treat customers so rudely, especially ladies. The manager asked for our receipt. Unfortunately between North Point and Roswell we lost it and he said he couldn't locate my order without it. REALLY????? In this day and age? Wouldn't even bother to look using the order date, my SSN, driver's license #, PIN, etc. He said I can't help you, and then STAYED IN THE BACK ROOM FOR THE LAST 15 minutes of my call, leaving his employee Monalissa to deal with me. I'm sorry, that is not how someone manages an store and an unhappy customer. Gosh, I can go on an on... There's more but supposedly a district manager is going to call me so I can relay the entire story to them (yes, there's MORE!). You have so many choices for your telecommunication needs. You don't have to be treated like I was to save a few $$....

1 year ago

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David M Wantagh, NY

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). My young daughter is on another continent alone and was left with no cell service, creating a safety issue. Further, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE! Lastly, for me to need to answer the same questions at a minimum of 5 times each call, then often get disconnected and need to start again is the worst customer service I have ever received from any company except from one that was about to go out of business. Unfortunately, this is where I think T-Mobile and Sprint are headed. I will switch carriers before I buy any other phone, wasting my money to connect to a bankrupt company (ethically bankrupt and perhaps financially as a result of losing customers from the worst service ever).

1 year ago

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Catherine O'Connor Manassas, VA

After being a T-Mobile customer for 18 yrs, today was my last day with them. I traded in a iPhone 11 for a 14+ in fall 2022. I was told at their store by the salesperson that a trade in value of between $400 high and $145 low would be awarded once my old iPhone was received by T-Mobile and reviewed for quality. I was also told that at any time after a 3 month period I could pay off the purchase cost of my new 14+ without having to continue to pay on it monthly. Today I learned from T-Mobile customer service that any advance iPhone purchase payment made to them can not and will not be applied to the new phone purchased. Hence, I owed $500 but if I paid it to T-Mobile it would only be applied towards my monthly service plan but NOT my iPhone 14+. WOW!!!! That's bait and switch sales being conducted by their retail stores and outrageously poor customer relations with existing customers. So now no matter what, if you have a new iPhone you purchase from T-Mobile, you aren't allowed to pay it off early if you sign a contract agreement. Further, if you try to pay it off early, the funds you pay in will only be applied to your monthly service plan = but NOT your phone so that you must continue paying on it monthly until completely paid off. What an outrageous RIP-OFF by T-Mobile!!!! Buyer of iPhones be ware!!!!

1 year ago

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JoAnna Centralia, IL

Avoid T-Mobile, they are the WORST and most dishonest company I have ever dealt with!!! They have HORRIBLE service; they are unable to do the simplest things like stop an auto-pay because you decided to pay it with cash in person!! Neither the workers nor managers could do so or acted like they could not as then they paid it on my future months bill which was not even due!! The service goes down constantly and is SLOW, and you CANNOT work from home with it, they lied and said it would be fine when I signed up. They also try to cheat you out of all of your money after you shut the service down, first trying to find something wrong with the tower, then being rude and disrespectful to you as a tag team in the store, then incorrectly reading the account screen and accusing you of missing a payment when the truth is they duplicated the same payment and paid me a month ahead because they are stupid and incompetent, then they finally figure it out after playing dumb for hours and trying to scam you out of your money because one will do business with them because of their horrible service and products and lack of honesty and then they finally agreed to credit the last month of service that I did not use but did pay for, after I let them know that I work for the government and do not appreciate being ripped off and they credited it, which left me with a $20 credit, then I called and asked them to send the credit to me as they had not done so automatically and it had been months and I kept getting the bill with the credit in the mail and knew I would never go back to them, and the first girl said it had to go on the debit card I used to pay my payments and said she sent it there and it would show within three business days, a week later it never showed up, so I called back and the guy took my bank account and routing number and said he set it up to go to my checking account via ACH and it would be there within three business days so I waiting and a week went by and it never showed up, then I filed a complaint with the FCC, the executive office clown then contacted me by phone and left a message and I returned his call and left a message and said I wanted him to discuss it by email as I wanted all in writing, he then waited two days and called me again, so ignored my request, more crappy customer service, then he was a smart mouth and half laughing about my frustration and said "Oh it looks like they over credited your account and you are not due a credit at all so I will just zero it out". THIS is how they run their business and WHY you want to avoid them!!! I have contacted the regulators again; they are committing fraud and have no intention of giving me my money. I am sure they do this to all of their customers so either make them money off them by cheating them by over charging them and not refunding time unused, or by finding false things wrong with the returned equipment or by cheating them and not returning their credits. They are scum, avoid them!!!!! I am a twice widowed 58-year-old mother, how hard up can someone be for a dollar than to rip someone like me off!!! God sees all and they will face their maker one day and regret what they did!!!!

1 year ago

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Harvey Smith Lake Mary, FL

I have been with t mobile for a very long time. They are very helpful, attentive to my needs, and always fair in updating my phone. The customer service personnel are efficient and friendly. Love this company.

1 year ago

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me me Atlanta, GA

Waste of time. My bill for higher every month. Got that straightened then was convince to add another line get a free phone. Was supposed to have a credit for a promotion that I paid for but had to argue to get that back. Then was treated like they did me a favor when they messed up. Suppose to have auto pay to receive a discount didn’t have it but was told the discount was already added but it wasn’t they just saw where I had credits I had to argue to get for the promotion and felt like they had done enough when It was owed back to me. I’m leaving the service not that good anyway. Too many extra fees that they don’t tell you about. Now I pod all that money and it’s only been three weeks and I’m bout to send the so called free phone back so I’m out of money

1 year ago

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James Harmon

T- mobile had a promotion P226 what a rip off they tell you that you are eligible for a free upgrade in my case they would give me $575 for my iPhone 12 for a new iPhone 14 what they didn’t tell me until after I traded my 12 is that the $575 will be spread over a 24 month time basically locking you in for at least 2 years unless you pay off the balance of your new iPhone 14 and the kicker is they will not return my iPhone 12 or apply the $575 towards the payoff of the iPhone 14 they want the full price for the iPhone 14. They will tell you that you are eligible for this promotion or that promotions only once you have left your other service provider and have joined the T-Mobile team for some reason you no longer qualify for the promotion you were promised before switching, and if you happen to qualify you need an attorney to guide you through all the legal mumbo jumbo. When you are told to Download the app you will be able to see your bill and the promotions after long searches you may find it but one thing that sticks out in plain sight on every page MAKE A PAYMENT everyone that works for T-Mobile has. Different take on any given subject . You walk into the store they tell you one thing the issue remains so you call customer care and they have another story about the same exact issue you took to the store manager. You call to check and see if you have been approved for this so called promotion and your connected to the “ promotion “ department and you can’t understand them because of the language barriers. I joined T-Mobile in December of 2022 I called them with several issues I was having with my phone and the promotions once I Received my new iPhone 14 in the mail I immediately sent in the iPhone 12 I was having constant problems out of the 14 the service rep suggested that I upgrade to the iPhone 14 promax I was having the same issue out of that phone so one week later I asked could I have my 12 back I was told no we can’t do that I said can I trade this iPhone for a new one since I only had it for a week I was told we can let you talk to our technical department and they will be able to help you after several days with the technician I was told that it’s the rural area I live in my service is not that great but before I signed up with T-Mobile I asked about the service area and was told “ Oh you have great coverage where you live” if I had known my coverage was poor I never would have switched. I normally do not get upset about things but this has totally T-Mobiled me the @&$” off😡

1 year ago

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Jose Antonio Guevara Miami, FL

Worst cell phone company out there. They charged my credit card without my authorization over $600.00. They gave me a cell phone booster over 8 years ago that of course does not longer work. The booster is obsolete, discontinued and but just because I switched to ATT they charged my credit card without my authorization. Their customer center is in the Philipines and their employees will keep on the phone for hours without doing anything about it. They end their phone by saying "I will escalate it to the back office" Which means they can do crap about it. Extremely frustating and just to think I gave them my money for over 10 years!.

1 year ago

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luis a murcia Orlando, FL

I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account, A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a new line to my account because it was necessary for the functionality of the equipment, although I went to the store to find out, I was not sure what to buy, so I decided to wait a while longer, the line stayed with me in my account and received a charge for it, after a couple of months I realized this situation, call 611 and there, diligently, they removed the charge, but the customer service agent advised me not to remove the account number, because at some point I might need it and that this would not generate any cost to me and it was done; It was in April 2022 when I finished paying 100% of the equipment on my account. I called T mobile to discuss buying one of the updated equipment, there a sales agent offered me the following: make a plan change, which allowed me to obtain an additional line, which comes with one of the simplest phones, FREE, in any case I was never going to use that phone, because I don't need it, but it gives me the other part of the offer, to get the latest model of Iphone 13 , for each of the existing lines, at a rate of $1000 dollars each, but there was a promotion at the time that offered a discount of $700 dollars on the second device. The additional cost would be the value that would increase when making the change of plan $ 20 dollars a month approx. I thought it was a good deal and so it was. A few months later I realized that: they were charging me an additional line of $20 dollars, they were charging me $8.50 a month for a phone that was free, nothing serious, but unfair, because it was something different from what was offered. I contact customer service and with each call, things got worse, they couldn't find the promotion, they didn't understand what was happening, one of them told me that they were going to escalate the problem, they all told me, yes You don't feel good about this, you can close the account, but they didn't solve anything, until on the penultimate call, the agent decided to correct everything, canceled the two phone numbers, removed the payment for the equipment that was free and left me Knowing that they would punish me, for doing that, not allowing me to take promotions for the next 90 days, it seemed fair to me and I accepted. On the bill for the following month, the current one, I realize that after the changes, which would lead me to have a discount on my bill of $8.50, the value went up by $50 dollars, so I decide to call 611 again, there he answers me a girl named Laura, I explain everything to her, I let her know my annoyance and she, very judicious, clarifies me, for canceling the numbers, she charges me a proration of 25 dollars for each one, for which I did not pay anything, and that additionally I had to pay for the phone, which was free, but worst of all, when I canceled the lines, I lost the $700 dollar promotion discount on the phones I had purchased, so finally my account was going to increase at $30 dollars a month. She let her know of my disagreement and she, very serene, like some of the previous agents, recommended "if she doesn't like it, close the account" and that is what I am definitely going to do, CLOSE THE ACCOUNT. In summary and to finish, for trying to fix a simple mess of $8.50: I earned a charge of $30 dollars that I am not going to accept, I must cancel the value of the equipment in full $1500 dollars, I have to go to a lesser quality company, Tmobile loses a customer of 15 years and an account of $ 250 dollars a month, plus all the accounts of my family members, my partners, my close friends, my employees and acquaintances, who as their employees they did with me, I highly recommend "CLOSE THE ACCOUNT IN TMOBILE". all this because of a poor training of the customer service staff. Thanks for taking the time to read this.

1 year ago

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Abhi Racha Fuquay-Varina, NC

Beware T-Mobile Offer SCAM This is Abhi (Customer since 2018), I bought 1+1 offer Mobile phones from T-Mobile Store in December 2021. In Jan 2022 I called T-Mobile Customer Representative for removing extra lines which I was not using.!!! I clearly confirmed with Customer representative that "Will I lose my offer if I cancel my un-used lines.?" Customer Representative informed me that "I will not loss the offer" and this was confirmed twice with 2 different Customer representatives. (How would I know T-Mobile agents will trick the customers!!!!) After a month my billing cycles amount got increased around 35$ than the actual bill because the offer got cancelled!!!! (This was big lie) -- They knew that once we remove the lines the offer will be done..! but they made us do Cancel the offer saying we will not lose the offer. They don't want to take responsibility on this!!!! We are making multiple calls to address this issue from March 2022, but every Customer representative said our ticket is under reviewing.so we need to wait. Last month I Spoke with one Customer representative, we explained everything about our issue!!! so Customer Representative assured us they activated the offer back and from next billing cycling we will be seeing the reduced billing cycle, but the refund of the amount from March 2022 which we are paying more the difference amount of refunding will be still under reviewing. We will call you in 3 working days with an update. we waited for 1 month, but we did not receive any call. (This was big lie) -- They mentioned my offered got activated which did not happened and 3 days call back which did not happened. Now, it is time to pay our monthly bill due and I don’t see my bill got reduced. So, we called the Customer representative again today.!!!! The Customer representative mentioned us "We cannot activate your offer because you cancelled your lines in which your offer got cancelled". So, we explained everything again and the representative transferred the call to the Senior representative. We explained everything again, then even the senior representative mentioned "we cannot activate your offer because you cancelled your lines in which your offer got cancelled" and cannot refund the amount because you guys need to check the billing every month or at least once in 2 months. you had crossed the grace period for the refund!! Then I asked, if we check it every month and pay the bill why would we activate the auto payment. They are just saying I need to check because they have right to bill more. Note: We did not cancel the lines by our own. We made a call to you guys (T-Mobile Customer Representative) and we asked, "will I lose my Offer in cancelling the lines?" and T-Mobile Customer representative said "NO, you will not lose the offer" You are good.!!!! But now they are saying I’m the one who cancelled but who helped us without knowledge on this????? Which is Lie and which is truth. Please T-Mobile Training department learn the employees how to take responsibility on the problems they create BEWARE of the Auto Payment SCAM: The senior customer representative mentioned on the call that its customers responsibility every month to check if they are billing correctly or not, if you do not check your bills monthly looks like they will have a right to bill you more and if not reported within 2 months that will be continued for rest of the time you are with the provider. Concern: The Senior Customer Representative does not want to take any responsibility for the mistakes what they had done. They are saying that it is customer's responsibility to follow up on the billing and charges and it is customer mistake to cancel the offer. This is purely scamming the Customers!!!! Lies, lies, lies from the beginning, Customer representatives keep telling lies on all the things. I don’t know what ethics they are following in cheating the customer.!!! If the customer representative says If I cancel the lines, I will lose my offer then why would I do that. In the offer I’m paying 35$ for 1+1 phone. Why would I remove the offer and pay 70$ for 2 phones? That is logical.!! and I don’t know why most of the calls not recorded or notes written by the customers representatives’ lot of missing pieces. Nobody trained properly, Customer representative mentioned me I should know the offers what will offers does and what it does not!!! I don’t understand who is training these professional representatives. Please some from T-Mobile (Good responsible person) help me providing a proper solution on this issue! I want my Offer and Money back!!!

1 year ago

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Bill Pugh Overland Park, KS

T-Mobile is the worst cellular company that I have had nearly 30 years. Before Sprint was bought out by T-Mobile, the Sprint service was good. For several months, I was getting voicemails 1 to 2 days late and the call never showing up as a missed call. For a while, I thought it was just my phone (Samsung S21 Ultra - an excellent phone). But in talking to some of my customers, I discovered some of them were having the same problem all over KS, MO, & NE. I emailed T-Mobile about the problem and never got a response back for 2 months. I decided to switch to Verizon. I've had Verizon for 1 1/2 months now and have never had the same problem. I ported my 2 numbers over and T-Mobile still charged me for service for a week after the porting. They did an automatic billing for that period and then they sent me a BILL for the same amount - that they had already taken out of my checking account. It took 2 different calls and one to a supervisor before I got one to admit that I did not owe anything and that they had already taken the money out of my bank. A week of T-Mobile charge with out service? What kind of an operation is this. Poor phone service and poor accounting. My advice is stay away or leave T-Mobile. You will not regret it. But keep track of everything when you quit there service.

1 year ago

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Dj Thomas Garner, NC

Just started with T-Mobile again after switching to AT&T, who could NEVER get my bill right the entire 9 months I was with them. When we had T-mobile before, coverage was great. Not sure what has gone wrong , but coverage is definitely not as good as it used to be....very spotty and unreliable. T-Mobile, please fix this issue!!!

1 year ago

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jonas dusevicius Hickory Hills, IL

tmobile gives best deals onphone plans and unlimitedn internet. easy to apply and fast aproval get to picck your phone in store or have it maikled to you

1 year ago

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Thomas Turner Oklahoma City, OK

Phone service isn't bad, of course like everything else the price is never enough and will continue to a ridiculous cost. The 5g home internet, unless you enjoy slow speeds, buffering and constantly having to reboot, don't waste your time and money on this junk.

1 year ago

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Gabriel Jordan Jacksonville, FL

Where is the option for no stars? T-Mobile is the biggest scam ever! I highly suggest anyone who thinks about joining their network to look into the definition of unlimited! Because they don't just slow you down they shut you off! You will not even have slowed down internet! It will just not work at all unless your on WIFI! Also you will have extra ordinary hard time sending text and making phone calls! Your the poorest Excuse for a phone company there is! I cannot wait to FIRE YOU FOREVER! In closing I would say I've had lots of unlimited plans Never did they Limit Me Except T-mobile! That's why they are truly the WORST!

1 year ago

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Derp Is not cool Austin, TX

The internet works great if you are using the web, and also when you are watching videos. But the worst part is that it does not give a lot of download rate, you may think its a really good internet provider. It really isn't. Not the greatest for gaming and streaming is what I mean. Discord gives 0-5000 MS and in T-Mobile range its 250 to instantly 5000 MS. If you get to the worst of the worst. YOU GET 5 BITS PER SECOND, HOW IS THAT POSSIBLE. The customer service is great, They are nice. But the actual WIFI router is so trash. Probably Cricket Wireless has better WIFI routers.

1 year ago

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Kai Ikaika Mexico City, CMX

It's a good company but lately they hire representatives from all over the world and you can't understand their accents. It makes it very hard to communicate..It used to be all US based staff..They hire people from India and other countries to save money, it takes jobs from Americans and makes it hard to communicate with them.

1 year ago

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Carla Lawson Mooresville, NC

Horrible company. James the representative who I spoke with Totally lied to me, and signed me up for the keep&switch promotion. I spent so much time on the phone with him. He told me my plan would be $899.99 credit towards a new IPhone 14, after trading in my IPhone 11. My bill would only be $50 a month, taxes and fees included. I said to him , that this sounds too good to be true! He said yes, it’s a great deal. I wrote everything down, and asked him multiple times if I’m understanding this correctly, and he reassured me that yes it is, no strings attached, and not only will I get a new phone, no cost to me, but that T-Mobile will pay off the existing balance of my IPhone 11. Long story short, after everything was said and done, I’m actually signed up for the keep&switch, which is NOT what I wanted! And is NOT what I was agreeing to sign up for! Representatives would tell me they were sorry for all the confusion. They told me it would be fixed, but they never made it right. I was finally told there was nothing they could do. My plan could not be changed. They also tell you that your not signing up for a contract, but you are. Now they call it a service agreement. So I’m paying for a plan I never signed up for. I’m stuck with T-Mobile for 2 years, unless I pay $599.99 for my IPhone 14, which was suppose to free! An even trade for my IPhone 11. So instead of paying $50 a month which I was promised, I’m paying $67.00 a month…..my advice do not trust T-Mobile. If you do decide to sign on with them , go to the local branch, do not do it over the phone. At least with the local branch your dealing with someone face to face, and there is a paper trail. James is in cyber space somewhere, and apparently can not be found, and as far as the recorded conversation we had? Well I guess it’s nonexistent! $67 a month May not sound too bad for some people, but I’m on a fixed income, and I was lied to. T-Mobile admits they messed up, but they still refuse to make it right, there is no accountability. This is wrong in so many ways. Stressful, time spent on the phone when I need to be working, and illegal.

1 year ago

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Erin Thomas Gallatin, TN

December 6th, 2022 My son got phone service through t-mobile, about a month later he was sentenced to six months in jail he called t-mobile to cancel the line and explained he was going to jail for six months and asked will he be able to reactivate his line with the same number, the representative he talked to told him instead of deactivating the line he could just temporarily suspend the line once every 90 days and he would be able to keep his phone line. My son then made me an authorized user on his account so I can suspend the line every 90 days. My son suspended the line and 90 days later I called to suspend the line which to my knowledge it was suspended cause I talked to a representative to suspend it. Out of nowhere my son get a bill in the mail for over $1,000 so I called t-mobile to see why, they said for past due bill, I explained to the representative that he's not supposed to have a bill cause the line is supposed to be suspended after awhile the representative found that the line was supposed to be suspended but someone from t-mobile canceled the whole line and it made his account accumulate a bill and was sent to a collection agency. The representative told me to call the collection agency to tellthem its a fault on t-mobile behalf and t-mobile was removing those charges but when I called the collection agency they told me t-mobile needs to contact them. I called t-mobile again and explained to them the collection agency needed them to call about getting that collection removed from my son's credit report. After speaking g to about 3 different people they said they would start an investigation and call us back in a few days, I did get a call back from t-mobile but the lady called and said after our investigation we found d that he does owe that balance & there's nothing we can do. I don't understand why he owes a bill and the line was supposed to be suspended and the representative clearly stated that during the time the line is suspended he wouldn't have to pay a bill because the phone's not being used and one representative told us it was a mistake on their behalf. This the worst phone company to deal with. I, myself has been with t-mobile since 2003 a few months ago I called to cancel just a tablet line on my account but t-mobile decided to cancel the tablet as well as the four phone lines on my account & when they reactivated my lines I couldn't even get the same plan I had prior to their screw-up, I was so disappointed because my faand I had the same family plan for almost 20 years and couldn't get it back. After this foolishness they just pulled on my son not only me but the rest of my family is cutting ties with them. They screw up your account and it's like they tell you "so we messed up and we're not gonna fix it, now you can pay us for messing up and keep your service or you can have this on your credit report and still owe us for our screw-ups". Run from this phone company. I normally don't leave reviews but I'll be leaving reviews & telling our story all over social media as well to friends and other families!

1 year ago

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Nafiso Columbus, OH

worst company to order phone from. i ordered my phone and open new account with T-mobile. my phone was delayed being shipped and when UPS was delivering after being 1-2 days delay, I was not home because i was working, I called T-mobile and told them to call UPS and tell them I can pick it up from the ups store since I am working this whole week. I was told they not able to update address with ups because of a contract, now I have to choose to work and miss these attempts or phone gets send back or call off and lose money. I been on the phone with T-Mobile customer services and order team, and no one can help. I am very frustrated!

1 year ago

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Brian Lake Saint Louis, MO

I was with Sprint for 21 years before T-Mobile took over the network. I have had nothing but headaches with T-Mobile. Back in February 2022, I was told that T-Mobile was shutting down the 3G network and that I had to upgrade to 5 new phones. The phones I already had were all paid for and working just fine but was told they would no longer function once T-Mobile shut down the 3G network. It was all downhill after that. T-Mobile conned me into a 24-month commitment for 4 "free" phones to replace the android phones. The 5th line was an iPhone, but T-Mobile told me that they would not provide me with a free iPhone, so I was forced to either accept an android phone to replace the iPhone or pay for a new iPhone out of pocket. I told the T-Mobile rep who helped me that was not acceptable since my iPhone I had was working just fine and I was happy with it. A promotion at the time for new customers was a free iPhone 13. I told the rep that I shouldn't have to pay for a new iPhone just because T-Mobile was shutting down the 3G network. After some back and forth, I was offered a $400 credit on the next billing cycle, and I keep all 5 of my old phones. I agreed but now roped into 24-month commitment on 5 new phones, and this was not by choice since they were telling me my phones would no longer work. I either had to upgrade or not have phone service. A few days later the new phones arrive in the mail, along with 5 hotspots that I never requested. When I received my next bill, I noticed T-Mobile had activated insurance on all 10 devices without my consent. My previous phones I did not have a protection plan and didn't feel the need for it. I called T-Mobile to get the hotspots sent back and to get the insurance coverage dropped that I did not request. T-Mobile cancelled the insurance but did NOT refund me my money they billed me for on those 10 devices. To add insult to injury, I didn't see the $400 credit I was promised for the iPhone 13. When I called about not receiving the credit, I was told I would be getting it on the next billing cycle. Next month rolls around and no $400 credit. On May 27, 2022, I contacted T-Mobile and was told that I would be receiving the $400 credit on the next billing cycle, and a $65.35 credit for 3 months for my troubles. Next billing cycle, no $400 credit or a $65.35 credit. On June 29, 2022, I contact T-Mobile again and was told the same thing that I would see the $400 credit on next billing cycle, and also would receive a $66.68 credit for 4 months for my troubles. Next billing cycle, no $400 credit or $66.68 credit. On July 25, 2022, I contact T-Mobile was transferred, transferred, and transferred. Each time describing situation each time. The last person I was forwarded to said he was going to resolve this, so I never had to call about it ever again. The rep said he submitted a ticket and would contact me on July 30th, July 30, 2022, the rep calls me and offered a credit of $16.67 for 24 months for the $400, so i accepted. On August 2,202 the rep contacted me and said it was all approved and I would be seeing a $100 credit on the current bill which was equal to $16.67 for the 6 prior months, and then would receive $16.67 for 18 more months. The rep said the issue is now resolved and would not have to call in ever again about this issue. The following month I did not see the credit, so I called, and it was applied to the current bill. October 13 same thing happened and was credit the $16.67. November 2022, there was no credit but this time when I called, they said they were not going to honor the agreement and offered me $100 to settle the matter. I told them that was not acceptable and wanted what I was promised. after the rep spoke to her supervisor, I was told I would be receiving a $300 credit on my next invoice, and the remaining balance owed on the iPhone 13 would be due also on the next billing cycle, $586 - $300 = $286 that I would owe towards the iPhone 13, and it would be paid off. Next billing cycle and no $300 credit and still making payments on the iPhone 13. December 2, 2022, I contacted T-Mobile and got the run around as usual, but worst this time. I was told they were not honoring the agreement the other rep had made, but offered me a $30 credit to settle matters. I told rep it was BS and I want the credit I was promised when I purchased the phone, and to refund the money they did not credit me back for the insurance I didn't request or approve. The rep then offered me $50 to settle the matter. I declined and demanded to speak to supervisor. Next thing the rep asked me was if my cell service was better with T-Mobile vs Sprint. As soon as T-Mobile dropped the 3G network, my cell service at home is virtually nonexistent unless I am near a window. I am constantly having dropped calls and voicemail messages are delayed by hours and sometimes days. While waiting to be transferred, she tells me that one of my lines was eligible for an upgrade and wanted to know if I was interested. Before she could finish, I told her to stop because I was not going to buy anymore phones from T-Mobile since they have not honored the agreement from when I was forced to buy 5 new phones back in February 2022. I get transferred and the rep tells me that I was offered a promotion that required turning in my old iPhone to get the balance of the $400 credit. I told him that was not the agreement. I was told I keep all 5 of my phones plus the $400 credit towards the iPhone 13. The rep tells me the android phones were free. I said they were not because I was forced into a 24-month contract on each phone and if I leave T-Mobile, I have to pay for the 4 android phones. At that point the rep tells me the android phones were property of T-Mobile and that I didn't own them. My android phones I originally had were paid for and so was my iPhone. The rep said that they were not going to honor the agreement that was made with me for the $400 and that there was nothing else to discuss. The rep kept talking over me and not letting me say what I wanted. He told me that if I keep interrupting him, he was going to terminate the call. He said that since I was refusing to turn in my old iPhone there was nothing more to discuss. Before I could say anything else, he hung up on me. T-Mobile is by far the worst cell phone provider I have had to deal with. Customer service is horrible, and the reps lie to you and make false promises. Cell service is not nearly as good as Sprint was. T-Mobile customer service is a joke. I have also been having issues with not receiving voicemails right away. sometimes hours after message were left and sometimes days later. I have also had to constantly reboot the android phones every couple days or the phone would show I had no service and could not receive or send texts or phone calls. Phones showed "No Service". Reboot phone and problem fix for a maybe a day or maybe 3 days, then repeat, repeat, repeat. I had actually believed that they resolved the issue with the $400 credit before seeing my November bill, so I purchased and iPhone14 Pro Max and now locked into 24-month contract. Never would have made the purchase had I known T-Mobile was going to stiff me on the credits. I still have not received a refund on for the insurance premium they stole from me when they activated the service without consent and failed to refund the money. T-Mobile reps are liars and thieves.

1 year ago

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James Zitzer Katy, TX

I'm a 19 yr loyal customer. In July 2022 I went into the t-mobile store in Santa Maria, CA to look into upgrading my Samsung galaxy s 10. I was told l qualified for a galaxy s22 with the trade in of my s10. Great. On Aug 1st i received my bill, they added the phone to a payment plan. I called 611, they removed the charge. Sep 1, they added the charge back in, I called they removed it. Oct 1 they added the charge back in, I called 611 and they removed it. Nov 1, I called, they fixed it, here it is Dec. I need to make another call. T-mobile once again screwed it up.. I'm considering cutting my losses and switching to ATT or Verizon. I'm ready to kiss 19 year goodbye. This is how they treat loyal customers.

1 year ago

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Linda Lou Collinsville, IL

Tmobile is the worst company and experience we have ever had!! If there was a minus 10 out there I would select that. We had wifi and 2 cell phones - service was good for 17 days - then we lost service for 17 days! We ordered home phone n wifi from spectrum as could not receive calls on cell phones for 17 days! They could not figure out how to fix problem and our disconnect with tower! Warning if you depend on your internet or cell phones - do not go to this company! They lie about everything! We are not waiting for our refund since October 20 of $82.80. We were told it would arrive in 15 days on November 2, 2022. Today is 11/28 and called them and they said no check has been cut! Turning this mess over to better business bureau. Warn everyone - and look at all the complaints at better business bureau online

1 year ago

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Amy Baker Denton, TX

I've been a customer of TMobile for the last 19 years. Over this last year, I've spent hours on the phone with representatives and in store trying to sort out account and phone line issues with their promotions and the store adding extra lines to my account. They also always mismatched our phone numbers to incorrect phones. At one time, when we only were supposed to have 4 lines they reported we had seven! Each phone call they provided their representative assurance that everything was straighten out and lines were cancelled but it never happened. I requested to close my entire account since they couldn't seem to get the fraud lines removed, I was told this request was granted, and we ported the actually numbers we were actually using to Verizon. They verified my account was closed and I checked and could no longer access any previous data of my Tmobile account due to them stating my business with them was closed. However today TMobile auto drafted $140 from my bank. After a call to them they stated that the account still had a promotional phone and line active. Due to paperless billing from before, they said the can only send an email link to an old email on file and not physically mail me anything and so have never mailed any invoices or information. I cannot access ANY online account they said is connected to the line because the line was fraudulent and shouldn't have been in use anyway. I requested again to close my account and get a final bill sent; They assured me again it was closed but estimate some kind of final charge of almost $800 for service on an account I was assured was closed previously and a phone that's not been used and that I reported as fraudulent. Tmobile rep. even told me in the past they think these lines were added falsely. They also assured me auto draft was removed again today just as they did before which was untrue. The rep. admitted previous rep neglected to inform me the promotion line would still be active when I closed my account. TMobile is misusing private cc information of a previous customer and should not be able to continue to charge me for a fraudulent line I reported or an old phone promotion on an account I closed two months ago or be billed without notice. I've reported TMobile to the Better Business Bureau.

1 year ago