T-Mobile

I switch to T-Mobile From Verizon It's been an absolute nightmare I was made promises of a free tablet But there was no free tablet No just a charge for a tablet line but no tablet to use the line Promise they pay off my old phone yet I'm in debt to Verizon for loads of money got promised Netflix but yet there's no Netflix either every bit of what they promised me to get me to change over from Verizon was lies Now that my numbers been ported over to T-Mobile and I've got a bunch of issues with my debit card and Verizon from switching to T-Mobile there was none of the benefits and now I've got to try and beg Verizon to take me back pay them a whole bunch of money to cover all the stuff that T-Mobile screwed up What an absolute nightmare T-Mobile is

12/19/2021 OMG!! Decided to look up reviews for T-Mobile. With Sprint for 25 years and "migrating" has been worse than a debilitating migraine. What a riot that I read the name "Ren"!! I was on the phone with him just an hour ago for 45 minutes. First 10 minutes worthy. I said in August when I started looking into all this that there was NO way I'd be going to T-Mobile. Sooo many problems, wrong information, etc. Three months later I figure, maybe it will be the easiest way. NOT. Anyone know what snafu means?

T-Mobile just can’t be worse , I have subscribed in e-sim before traveling to the US and it didn’t work for the first 3 days. I have visited multiple T-mobile retails and they refused to help saying its the call center responsibility who takes too long to answer your call. The call center agent has Zero knowledge in technical issues and one of them actually asked me to pay again to get the a new number while l will still get my previous payment credit transferred to the new number and at the end issue where solved by sending new barcode . The worst part is once you finish your plan data you can’t renew the same plan you have to upgrade for a higher price plan, l have actually paid 50$ this time to renew and guess what the service is not even active l cant use most if the apps. Bottom line if you are thinking about subscribing in T-mobile for an e-sim DONT DO IT this company don’t value customer at all.

Today I said to myself "enough is enough". I have been a T-moble customer for several years and was satisfied. However, last several months I have experienced degrading phone service (data service was OK). I have a family plan with 4 lines. Recently, day after day number of dropped calls has been going up until at some point service eventually stopped working. Calls either went immediately to the mailbox or just got dropped without anything. I contacted your customer service online several times, was hung on the line for hours just to hear some inconsistent story that some modification of a tower is going on in my area. To my naive question, how long it will take, I was told that this is unknown. Looking through this reviewer's collection I found that this is their regular excuse. My calls had a minor effect and some mild improvement happened, but still very far from what can be considered as a normal, reliable service. Finally, today my daughter missed an interview because an interviewer wasn't able to reach her. Either I will have service restored to the normal status when 99% of calls go through or I will change the carrier on the coming weekend.

WHAT A DISHONEST PHONE COMPANY!! Called T-Monbile (800-937-8997) on 12/14/21 at 11:36 AM. Rico answered and gave me a quote for 3 lines (unlimited text, talk, & data) on New Senior 55+ Promotion. 3 lines for $90 per month total (including all fees and taxes) & 3 iPhone 13 phones for no charge if we turned in our IPhone Xr. There was one additional charge of $5 per line for phone protection. NO CONTRACT REQUIRED. Good Deal. Placed my order, the confirmation number was 110117207439. When I received my contract by e-mail, the monthly charge was $284.01 PER MONTH FOR 30 MONTHS. I called to protest the change in charges and was switched from Roman to Martin to Erica, to Ren who each quoted a different number that they thought I might pay. After 1:34 minutes on the phone without anyone being able to send me a corrected contract, I cancelled the order. Ren advised that T-Mobile would not accept cancellation and I advised that I had cancelled the order and did not care whether they would accept it or not. My cancellation call was within 2 hours of the placement phone call. My initial call to obtain a quote was at 11:36 AM on 12/14/21. My call to cancel was at 12:22 PM on 12/14/21. Please contact me if you have any questions or would like to have more details about T-Mobiles dishonest dealings.

We switched to T-Mobile about six months ago. During that time, NOT ONE MONTH has our bill been correct. We have had to call literally every single month, often on hold for HOURS, to get ahold of someone. After going in circles and having to re-explain the issues EVERY, SINGLE TIME, they claim that it's handled. Then we see our bill, and it's messed up even more. Right now we're being charged $20 more than we should be after another incorrect fix. This is completely ridiculous and we're not paying for more than we should be. The way it has been handled so far is ludicrous and the worst customer experience we've ever had. Do NOT switch to T-Mobile!

I have been a T-mobile customer for close to 10 years. I have had so many issues and negative experiences with them over this time. I am a loyal customer in great standing and I pay alot monthly for what I want. I have a Jump on Demand plan with all my devices I have with T-mobile, this in cludes 2 phones and service, along with 2 smart watches and service. I also have protection plans with my services. However, even though I pay alot more (Close to $320 monthly) I am given such a hard time when it comes to getting the best service and being adequate to feel like a valued customer. I have to literally call multiple times and speak to multiple Reps and they are not consistent with noting what has been done or needs to be resolved with my concerns when calling in. I literally dread calling them for anything honestly. But I am a paying and loyal customer and I should be the priority along with keep me a satisfied to ensure I stay a loyal customer. That is not the case when it comes to T-mobile. I literally have to call multiple times and speak to Reps, and then leadership because they can't get things right the first time. This has been ongoing for the past 10yrs. I am loyal, so that is why I have dealt with this up to this point and have not gone to a competitor. I have to argue get upset everytime I want to update or "Jump" to a new phone or device, which I pay to be able to do so. However there is always a miscommunication, a lack of urgency, an unwillingness to make things work for the customer, want to charge me more money when they are advertising on my personal account "$0" for an item and I have to correct them constantly on their offers which is completely ridiculous as they should know their own promotions and offerings. I recently called to "Jump" to an IPhone 13 and was told I don't have the credit nor the capability to do so, but when you look up the terms "Jump on Demand" it clearly states I can up grade my devices if I chose to do so every 30 days. You would think this would be a seamless process and they would be eager to take care of me as a loyal customer but that is not the case ever. I was helped a very attentive new hire who was trying to help me but didn't know how to figure things out for me. So then a supervisor named Andrew, "Drew" who was friendly to start but then was providing me the reasons why he couldn't make my requests happen, quoted me inaccurate prices and information, then when I corrected him as I had my personal T-mobile account pulled up as well where it shows me the products, promotions, and pricing pulled up. He proceeded to stumble over his words trying to correct himself as I was correct with the info I provided, then he misquoted the plan cost for their Magenta Max plan and stated I will be paying alot more than the previous Rep quoted me of a $20 increase to my already high bill. Then he looked into it further and again I was correct in stating it would only be a $20 increase. He made me feel less than a valued customer and made me feel like I did not know what I was talking about when I was actually correct. Then he was telling me I did not have enough credit to make my upgrades happen which is mind blowing when I pay as much as I do and I upgrade maybe once or twice a year. Why am I paying for an optio. To upgrade when I want but can not do so is ridiculous. I am a loyal high paying customer and I pay for everything on time and for what I want when I want it. I have had to go through hopes and fight for what I want in the past with T-mobile and usually get the end result I want. It is very draining, aggravating, disappointing and less than excellent service. This time I was told that they could not resolve or make things happen to keep me happy and a loyal customer. This time I have no more fight in me and I am just disgusted on how they treated me and the lack of loyal customer retention. I want the public to know my experienced with T-mobile as they put their needs before the customer and ultimately more concerned with their profit as opposed to the customer satisfaction and wellbeing. So when Drew told me that he could not make my requests work for this Christmas upgrade I wanted to do for my husband and myself, I asked to speak to someone above him and was told that a manager would be calling me back within 48 hours. Which has not happened and when I asked for a number for their corporate offices, I was told there was not a phone number but instead offered me a physical address to write to them. I ended this experience feeling unappreciated, belittled, unresolved, disappointed, angry, and helpless. This is not how you take care of your loyal customers of 10yrs or any customer period. I pay a high price monthly for what I want when I want it and have been a loyal customer throughout the years despite all the trials and tribulations I have had to endure to get the things I want but to have to go through this embarrassment and all this nonsense has put the icing on the cake for me and I will be taking my business elsewhere. I want the pu liv to know how I have been treated as a consumer and to what I jabe experienced with T-mobile. I do not recommend them or their services and you can find better pricing and service elsewhere so beware. Sincerely, "Mistreated Customer"

Went to T.Mobile December 5, 2021 at 49 S 4th Ave. Mt. Vernon NY. Was assisted by Marcela, shes good btw. as she is on learning process. Unfortunately, the plan i made that day didnt worked out for me, so I came back the next day to get a new deal that works for me. Thank goodnesss lovely Lupe gave us the best service. It was Randy the Manager who humiliated us in front of everybody that night. I know he wants that store to make a good sale, but not treating us like we cant change our minds. Insisting that no matter what happens we didnt get the good deal that day. I know what I want and what I need ,so. . He was just fuming, and he called himself a Manager? seriously? Questions not relevant to my needs? seriously? His team were like shaking their heads,, unbelievable! Not going to that store again,

T-Mobile is terrible in the way doing its business, very untrustworthy and uncountable. It does not only give empty promises but also provides fake information to customers. It may have the best price, but it has traps waiting ahead. I was a new customer joining T-Mobile this October when they had a buy-one-get-one-free phone promotion. The new iPhone was hard to order when it was first released, and I was advised by T-Mobile local shop to call its support for ordering. When I called, a T-Mobile sales representative told me I could pay one phone in full and the other free from the promotion. After switching to T-mobile, I asked for documents on what I signed up for; I waited forever and never received what I was looking for. Within a week of opening the account with T-Mobile, I called to check my account status, and I was told that I had to pay my two phones at the full price, and I wasn't getting the buy-one-get-one-free phone promotion. Back and ford, I called many times, and each time I was told they would take care of my account, and whenever I called back again, the promotion was still not applied. I told them I could return my phones and plan to end this fraud. I spoke with many T-mobile supports and managers, who kept telling me they would take care of me and the issue. After my last call last month, I saw justification on my phone bill. Unfortunately, all the promises I received were fake and lies. After my phones' return date was expired, I saw my monthly payment for the promised buy-one-get-one-free phone was now remoted from my account. On a recent call to T-Mobile, a manager told me she was so sorry for their mistakes, but it was solely my responsibility; they won't do anything for me. This is like, "sorry, we made a mistake, it is ok for us to lie, but you screw and take the blames"! This manager also told me I shouldn't trust what their sales representatives said to me on the phone. Wow, unbelievable! Do not trust T-mobile; they are frauds. Don't do business with an untrustworthy entity!

Your customer service on the phone and in the stores is great. However the mmmm my cellphone service has been repeatedly interrupted off on for the last 10 months. Every time I call, I’m told they are fixing a tower in my area. I have been with T mobile for 15 years. Never an issue with my cellphones. I live in the most expensive tech capital city in the US, San Francisco. What is the problem with fixing the same tower for almost a year, causing my service to be interrupted this whole time?! Seriously TMOBILE get it together. You are losing customers I am one step away from leaving you and going with another carrier. I shouldn’t have to pay for crappy cell phone service, not able to text, go online, nothing..

Wow. So I signed up online to change our service from Verizon. I got 3 phones. When I called to activate them, they could not get them to activate. One was "defective". They asked that I send that one back, It was the iPhone 13. So I went to the store. Mistake. They refused to help me because I did it all online. Figures. The next phone was just as bad. I spent 3 hours one day trying to get them activated. (phone logs to prove the timeline). The next phone was laughable. It was the samsung fold phone. Great phone. After "activation" when you called the number my wifes old verizon phone would ring instead, but texts went to the new phone. Great. 3.5 hours on the phone trying to fix that one. Finally I decided to send them all back. The rep on the call told me to go to a store to make it easy. The store refused to take them because I ordered online. 4.5 hours into a phone call (you cannot get anyone on the phone in less than an hour) they finally sent me two different return tags to send the phones back and cancel my account. another trip out to send phones back and get credits. In about 3 weeks I got the credits for the devices. Great. Problem solved. Nope! Got a bill yesterday for a month of service. Never made one call, send the devices back and got credits for them! Phone number for the only phone that we got to (sort of) work was ported back to Verizon and working just fine. My wife spent 4.5 hours on chat with them yesterday and at the end of the chat they told her they had to escalate the error to someone else that would resolve it. Fingers crossed. We never made a call yet we have spent over 11 hours on the phone with reps and over 5 hours on chat to order, activate, troubleshoot, cancel and return phones. Not one call. I am sure anyone reading this thinks I am exaggerating. I would if I read it, but these are the cases of the facts and they cannot be disputed....to borrow a famous movie line. No hype, just a warning. BTW porting back to verizon took 5 minutes and they did it in the store, very helpful.

I was with sprint for more than 20 years and never had an issue that wasn't dealt with quickly and easily. If you are looking at moving to Tmobile service - RUN. They switched service and honestly treat their customers like we are lucky to have their service. Patronizing, condescending. Cell service has been horrendous. Then I get a message saying we need to move all of our lines to the new tmobile and one of our lines was not 5g eligible. I order a new 2k phone with a sim card. It arrives without the sim card - in fact, an empty bubble packet marked sim card. When I get on chat I go through 15 minutes of upsells and then I am told if I want the sim card - to be clear, the one ordered with the phone and is MIA- I have to pay to have it overnighted or it's 5 days. So, I can't use my new phone or the old one for 5 days? I had to go and buy a new sim card in order to activate my new phone. They also told me that one of my other lines had to be ported in-person to tmobile. I have my dad on my account who is elderly and handicapped but also lives 3k miles away. I hire someone to take him to the tmobile store and they tell him they can't help him. As the account owner I have to cancel his phone, order a new sim card, and then take him back to the store. I get on chat with tmobile and it goes downhill quickly. More than 20 minutes of patronizing upselling - hey guess what? He qualifies for $600 off the new iPhone 11! I said he doesn't want to change phones right now. Oh, well, he won't be able to connect to the network if he doesn't switch. In other words if you don't switch all of your phones to new super expensive phones due to our merger, none of your phones will work. Awesome. My elderly handicapped father can't access his phone.....

During a phone upgrade that was only suppose to include an iPhone 13 mini, the advisor actually processed an order for an iphone 13 , tracker, tracker service, and 2 instances of device protections to my account. After finding the error they returned the incorrect order and sent the corrected order. However, they also never adjusted the bill so I was charged for 2 phones and all the services they said they cancelled. It took a total of 2 months and 14 calls to get any assistance and then when I got assistance they only returned 50 of 140$ in miss charges and acted like they did me a favor. Now I am stuck with them until I pay off the phone. They managed to turn a 10 year loyal customer into someone that despises tmobile/sprint. Avoid this den of thieves.

Pretty bad experience today. Went in to upgrade a line and was signed in and the guy said he'd be right with us. Then, he approaches the woman who came in AFTER us and assists her! We waited about 15 minutes and walked out. They called us about 30 minutes later stating they were ready for us. Why he couldn't help and skipped us 30 minutes ago, idk. We go back and sit down and wait. We watch 4 other team members assisting others and then they all disappear in the back. We waited about another 30 minutes and I asked the guy if one of the other 4 people in the back could assist us. He said no because one manager was on a call, the other manager was on break and the other person is new, so no and that they wouldn't be available for another 30 minutes. Why couldn't someone have stated how long the wait was going to be prior to us sitting there for an hour total between the 2 times we were there? Being skipped twice and overlooked doesn't make the customer feel appreciated. We'll go to another location to upgrade our lines and I'll be writing more reviews across other platforms, as well as emailing corporate.

I began my TMobile service way back in 1998. When the company was know as Voice Stream Wireless. In the over 20 years I have experienced their up and downs and remained a customer consistently. However since this disaster of a merger with Sprint I have been left leaving as a customer and vowing to never again return. I am a creature of habit so change is neither a comfort or a easy choice to make. After the trainwreck of a merger causing my service to begin the rapid descent in quality of service I think they have no longer left me feeling confident in their service or ability to fix it

We've been with Sprint for years and years, but had to switch to T-Mobile. As part of the switch, we added an additional (5th) line and bought an iPhone 13. Then we needed four additional phones to upgrade our existing ones. The order was placed in a local T-Mobile store on 10/28/21. On 11/24 we received a text message and email that they had tried to take the money out of our account to pay for the 4 phones, but were unable to because we didn't have enough money in our account. We called them immediately, transferred the necessary money, and was then told by customer service everything was all set and our phones would be shipped two-day shipping. On 11/29 after not hearing anything and seeing no money had been taken out of our account we called and have spent collectively 6 hours on the phone talking to many different customer service reps and even to their 'help' on Twitter. Literally every-single-one of them gave us a completely different story about the status of our order and when money would be taken out of our account. It should not be THIS HARD to be a customer of T-Mobile. One of the customer service repos decided he should pretend to transfer me to a different person, TWICE, and both times trying to disguise his voice. I cannot talk to anybody in the U.S. as it seems all their customer service phone calls are handled in the Philippines, despite being told by local T-Mobile retail stores that calling 611 during normal business hours will result in the call being forwarded to a local (English speaking) call center. To date, I still don't have an answer to either of my two questions: 1. When will our order be shipped, and 2. When will money be taken out of our account. This has been an infuriating experience trying to switch to T-Mobile and get new phones. I'm at the point now where I don't want to be with T-Mobile at all nor do I want these phones. I'm going to cancel the order and cancel our service and switch carriers because of all of this. I cannot understand for the life of me why it is so difficult to just PROCESS OUR ORDER.

I was switched to TMobile from Sprint. They insist that I signed a lease contract with them for this phone and will NOT quit billing me for it ... or return the money that they already stole from me. I PAID completely for the phone when I was at their store. Completely ... It appears that after I left, "someone" filled out a Sprint Lease form and put it through their system and they are charging for "the lease" every month. They will not stop!!! and will not refund the money that they have already stolen from me. I have the original receipt. I have a copy of the lease that they recently sent to me. I have never seen it before, and it is NOT signed by anyone???

What’s the total week ago that I will be receiving a phone and a call I haven’t received none ask for corporate’s number Unfortunately I was told by corporate that they’re not taking any calls as of October 1st Would not recommend this company to my worst enemy Customer service likes to act as if the customer is lying and their representatives are right when they know the calls are recorded and monitored and they can pull the calls and listen to them. I have spoken to three representatives and the manager and they saying that they don’t see an order placed when I was promised that my phone will be coming tomorrow all I was calling them for what is the tracking number because I haven’t received a true email.

I started out with Sprint before they became TMobile. I've been a customer for about 20+ years. The new plan they have me on is great. The cost is low and no service issues.

I've been on tmobile for about a year or so and have had miserable service thus far . Only reason I've been on this far is only because of the other line ,girlfriend ,anyway We recently got upgraded to a samsun a 32 ,let me tell you ain't much of an upgrade pretty much the same as the a10 model nothing new at all except for the fingerprint security an that's it no bells n whistles same crap plus service has been way worse being the second line I haven't had service on this phone since we got em I'm on my girlfriends hot spot ,customer service is not helpful i ll at all we go back to the store they take out the Sim put it back it an call the office phone it rings then they hand it back saying "it's working ",an as soon as we leave no service ,call customer service on HER phone they tell us "there's a ticket" ,I guess for the maintence people,'an we have to wait 3 days now ", okay 4 days still no service call customer again now we got to wait two more days for a whole other phone . WTF AND THE 5 G IS A JOKE DOESNT WORK ANYWHERE WE GO ,in fact that's the first thing they turn off in the store to try to get service ,guess that works cause then their able to call their office phone otherwise forget it . For as large as this company is you would think service would be guaranteed, NOT,and customer service is abismol at best they do not try to help at all going to a different carrier A.S.A.P DO NOT BY FROM THIS COMPANY 5 G IS NOTHING BUT A GIMICK TO SELL MORE PHONES NOTHINGS FASTER AT ALL AND IT ABSOLUTLY DOES NOT WORK IN DOORS ANYWHERE NO MATTER WHAT YOU DO

T-Mobile recently changed insurance carriers. The new company is terrible! I spent 3 hours on the phone with them and ended up losing my chit. One of my phones glitched out. I did nothing to it. They said I'd have to bring it to a store since it was a manufacturer's defect. I explained that all the stores in my area that do repairs are permanently closed (zip code 14303 if you want to check yourself). The only way I could get a new phone delivered was for me to agree that it was a physical defect (ie. my fault). Then they wanted a $49 deductible. For a $189 phone. What a rip-off. The reason I have such a cheap phone is because they refused to repair my more expensive one that had a similar problem. I think T-Mobile is selling subpar equipment and making money off repairs or "new" phones. I can't wait until my contract is up!

On Sep. 23rd, I went to my local T-Mobile to upgrade my phone to the Samsung Galaxy Z Fold 3. 512G. This is my experience.... My local T-Mobile store had a promo to upgrade from my Note 10+ to the Z fold 3 for a $1000 trade in. GREAT DEAL!!! I had to pay off my Note 10+ which was $116. I also had to upgrade my line to Unlimited Plus, $10 more monthly. I also paid $30 to upgrade, and $235 for taxes on the new phone. I paid just south of $400 after all was said and done. I have a receipt that they emailed me that proves it. I left with an installment agreement in place and a delivery date of 3-4 weeks. It is now Nov. 8th and I do not have the phone, nor is there a delivery date anywhere in sight. This is the best information that I can get after going to the store 2 times, talking with the store 3 times, chatting with CS 2 times, and talking to CS on the phone 3 times. I have spent a total of 9+ hours trying to get information regarding ETA. The main issue is, (BUYER BEWARE) after the purchase is made at the store, the info is sent to shipping. When the item is "picked" and it is time to ship the phone, an order number is created. When the phone is actually shipped, the customer receives an email with an order number so as to track the shipment. Until the order is shipped, NO ORDER NUMBER EXISTS. This means, no one, and I mean NO ONE has any information regarding the order. So, now, I have been waiting since Sep 23rd and as far as T-Mobile (store, chat, and CS by phone) goes, there is LITERALLY no way to track the order. It lives in limbo. No one can help me. I have been a human ping-pong ball for the last 3 weeks, trying to figure out when or even IF I will receive the phone. CS by phone had a hard time even finding any information at all about the phone. Chat never found information. The store seemed a slightly better alternative. Today, I decided that I am done dealing with this. I just want to get a refund and be done. No. Not happening. It is impossible to refund an order that doesn't exist. Except, it does exist since I paid money, have a store receipt, and even have an installment agreement number. I spent 48 minutes on the line with customer service this evening, and after waiting on hold while the rep tried to figure out whether or not I had purchased a phone at all , I was hung up on. Yes. Hung up on. Maybe accidentally, most likely deliberately since we both were getting pretty frustrated. I received no call back. I called them after spending 24 minutes on the phone with my local store who pinged, or is it ponged? me to them. After waiting 10 minutes for CS to call me back (surely we were accidentally disconnected, right?) I decided to call the store again. This resulted in a 20 minute conversation with an employee who informed me that I could not cancel until the phone ships. You know, because I do not have an order number. This story has many, many details that I would love to share, but to avoid this becoming an ACTUAL novel, I chose to put the most relevant info in this message. The juicy stuff, those details, make me want to throw a brick through my local store's window. But, I won't. Instead, maybe I should file for a paycheck for the many hours of being ping-ponged. And, maybe I should file an expense report for my mileage. Ha Ha. Loyalty only flows one way with this company, and I assure you, the customer is not on the receiving end. So, here I am, writing this and basically copying and pasting it to every single review site I can find because I have no other recourse. I cannot cancel the phone that may never come. I cannot get my money back because I cannot cancel. I cannot get a different phone because I have a lease for a phone that I don't have possession of. I am literally in limbo. And, they don't care. Not even a little as has been evidenced by the many calls, chats, and in-person visits that have gotten me nowhere. Apparently, there is a black hole that exists in their universe. Your money, your time, your inability to move forward, are all sucked in. And, T-Mobile has no idea how to find it. Literally no idea. Who knows, I may not even have a phone on order. They cannot tell me I do because there is no order number. What if I wait 3 more months and no phone comes. Will they be able to refund me then? No. I don't have an order number so you cannot cancel something in limbo apparently. I asked how long I should have to wait. I was told however long it takes - because there is a chip shortage. Well no **** Sherlock. I get it. But, now that I know that, 7 weeks later, 3-4 weeks longer than I was told, I would just appreciate my money back and the phone "order" canceled. But, there is no order number. Therefore, there is no order. Therefore, I cannot get my money back. I guess I will remain in purgatory. Maybe for 2 weeks, or 2 months, or 2 years. Who knows, they sure don't.

I wish I could give 0 stars. I was hoping when tmoble took over sprint things would get better, but they got worse. I provide a phone for mother who lives in another state. She had to upgrade because of the 3g going away and she had an S7. This is already hard for her to learn a new phone. So I buy her an S20 FE cash and have it sent to her address. Let her know she can go to the store and they will help her with everything. Well, they won't. She has to figure out how to do it on her own. The reason is because it is a sprint phone and all the sprint stores are T-moble now. What BS. And knowing the CS reps I have talked to on the phone this will be a nightmare for her. I AM DISCUSTED with this so called CS. This was just the last straw in a long line of being lied to and misled about plans etc. I will be canceling service as soon as it suits me to do so (stuck in a buy one get one trap) I will also be posting more on any social media app I can as T-mobile obviously doesn't give a care about its customers. Take my advise. Verizon is the way to go. Even their pricing lately is comparable.

I have been a T-Mobile customer for more years than I would like to admit. They lost my family and I as customers today. We have been living in the Netherlands but we still need our USA numbers for Credit Cards, Banks, Relatives etc. I've been able to pay my T-Mobile bill all of these years (6 of which have been FROM THE NETHERLANDS) and (long story short) as of today the best that their customer service representative could do was ask me if I had a relative in the USA that could pay the bill for me! I am a 56 year old male, and they told me to go "ask mommy" to pay my bill?!!!!! Good bye T-Mobile!

The "Customer service" provided by this company is an absolute joke. First when upgrading my device they quickly take your money, but having any issue that is their fault and asking for money back seems to be out of the question. After being told my new device was to be delivered 10-18-2021 and it never arriving I reached out to customer support who insisted it was never out for delivery or even processed out of their warehouse... Strange. Then after almost 2 weeks after they decided to finally file a claim in their system which I was told would take 1-2 business days and I should receive an email confirmation about the start of the claim. That was 10-22-2021, never heard back until 8am 10-28-2021 just stating that they need more time. I have now stated I would like to cancel the order and request a refund which they stated they could not do until the claim finished. I also informed them I would be switching companies which landed me into speaking with a supervisor who issues a "refund" as a credit to my account after I asked for that not to happen.

HORRIFIC experience after being a loyal customer for many years . I had the Worst customer service, today, October 27th at 1:15pm (Easter time) was threated by the manager under the name Joe or Josh. Today, I reported a signal issue that I have been having a for a long time and he ended up telling me that I should pay more that I was not legible for a corporate discount and never gave me a solution. I tried to call again but it looks like he is the only manager working today at this shift. HELP!!! #HELPME Anybody knows who can help me with the signal issue? Also I would like to report this manager before I change to another phone company following his advise.

TMobile overcharged my account for not returning a damaged phone that was replaced. After many calls, the phone was finally located behind a bin at the return location. TMobile then placed a credit on my bill for the amount that was charged in error. As a result of the bad experience, I switched carriers. Several months later, TMobile has yet to refund the overpayment. I've spent hours, with promises of refunded the money, yet nothing. Every time I call TMobile for help, expect to spend over an hour on hold trying to speak with a reprentative, that will promise a refund but so noting.

If I could leave a 0 for the tasting I would! I was a customer of T-Mobile for over 6 years. Within this last year I've I've had the worst is the worst customer service, comma customer experience experience than anyone could imagine could imagine. In May my Samsung device stopped working. I called them to customer service since I have insurance on this device and have been paying for insurance for over 5 years. They provided to me what they call a warranty exchange so I got another device say model. I connected the device to my phone line and a day later the device stopped working. I called T-Mobile again and explain that the device was not working so they shipped me out another warranted device. The same day this device was connected it was not working either. After receiving 2 defective warranty exchanges I called back into customer service and requested that they do something different. I ended up getting a new device. The representative that I spoke with in customer servthe thing customer service advised me that the device which was $800 would be broken down into installments and added to my account. He reassured me that there was no need for me to do anything else because he would follow up and take care of everything. I never received a phone call from him again and on my bill was an $800 charge for a new device. Not only was this charge on my account but the 2 defective warranty devices that I returned to T-Mobile they charged me a non return equipment fee to the tuna $560 per defective phodefective phone. Now my T-Mobile bill is $1900!! I made several attempts to get this resolved to no avail. When I spoke with customer service it was my local customer service out of Richmond ,Virginia. Customer service advise me that unfortunately I unfortunately I spoke with outsourced customer service who is really not is knowledgeable of what really can be done and what cannot be done. My response was I called T-Mobile whether it be outsource or in the States it is t-mobile. I requested that they honor what was offered to me and they simply apologize and said that they could not. Again this began in May and I made well over 50 calls to date to try and resolve this issue. I got nothing but the run around and the it's run around and the only thing they were concerned with was me paying them money towards this outrageous bill. Speaking with customer service some of them were very apologetic and understood I requested a number of callback's from supervisors and management and that never never happened. I'm sorry perhaps once a supervisor returned my call. She said that she returned my call and left me a voice message.. I never received that voice message. Is this comment or review would take well over an hour and a 1/2 if I told you about the agony that I endured in its entirety. I will wrap this up. Just this past week I spoke with a supervisor in regards to my concerns. I was calling to find out if this back office team his office team had begun to review my account because my payment was coming due. The supervisor Wendy advised that it takes 10 business days for this group to review accounts accounts and issues and issues. Since my concern was a payment coming up what she did was agree to place what they refer to as a financial hold on my account to allow allow this back office team to review my concerns. She did this because this team you cannot speak to them directly you have to write them and mail it using snail mail or if you're lucky you will get their email address. My payment was due on the 20th of the month and she scheduled a follow up call to me on Saturday which is the 24th. Yesterday my services were canceled middle of the day. I called customer service, 2 hours into the call getting nowhere. What I can advise you is that no one is on the same page no one takes accountability no one take accountability for their errors with t-mobile. What they do well well is apologize. And I'm granted there's more details in what occurred with me however I gave you the nuts and bolts be careful T-Mobile is out to make money by any means necessary. Their customer service team specializes in miss information and good luck on trying to get it straight and a resolution that is fair to everyone. I would not recommend anyone to this company!!! Stay Away! It's funny...AMAZING NOT AT ALL!

It was the most horrible experience I've had with a carrier. I ordered the phone online and the sales rep done nothing but lie to me. I told her I wanted the larger phone and asked what the difference was between iPhone 13 pro and 13pro max. She said they were same size and only difference was the max had a better camera and cost more so I opted for the 13 pro maxing I had a 800.00 trade in so I wouldn't owe anything for the phone. I received the regular iPhone 13.I was so upset I called and it took another week for them to tell me I would have to pay full price for the Promax. I'm sending phone back today. I guess they think they can take advantage of Senior citizens.

Having been a T-mobile, Verizon & AT&T customer. I’ve had the benefit of comparing all of the major US carriers and here are some of my thoughts & experiences as a T-mobile customer for the past year. Pros: - A pretty good value depending on your market. - Their customer service team seems to try a little bit harder than most of the major carriers. - T-mobile Tuesdays is a pretty sweet perk. Cons: - Data throttling will leave you extra frustrated in times of need. - Service can be patchy in areas even if you live in a large urban metropolitan. - Doesn’t value users data hence the bad rap with many data leaks. I scored a great discount with my employer which ultimately was the main motivation to switchover to T-mobile. Perhaps the deal was too good as I got overzealous and added on my in-laws to my plan too. That changed my rate plan. After more than a total of 60+ hours working with customer service for a couple months, many unfulfilled escalation tickets, and manual bill credits. We were able to revert my plan back to the correct discount. The straw that broke the camel’s back was the data leak that left millions of customers personal information exposed and for me, that was not worth the headache. Not too mention the data throttling in times of need that would make loading just the Google landing page impossible. As I cut my relations with T-mobile after getting back my plan to $62/month for 5 lines (I know, it was a really good deal but not worth the headache to deal with T-mobile’s shenanigans) My final bill came out double what I usually pay although I cut my service 2 days after the service period. After calling the so called T-mobile “Experts” they were able to see my past billing payments and price but weren’t willing to make one final bill adjustment to reflect that previous monthly rate. That left a sour taste in my mouth about their business practices and I can confidently say, I will never consider T-mobile’s services for my wireless needs nor will I ever recommend their service to my family, friends and even enemies.

Horrifying I had to call repeatedly they continue to tell me the problem was resolved no worries the problem was not resolved no matter what I said no matter how I said it they would not listen to me they did not know what they were doing they did things that were not resolving the problem wasting their time in my time completely it literally not figuratively but literally reach the point that I got sick I literally got sick from distress and frustration of trying to get T-Mobile customer service to do their job and solve a problem that was actually at their end spent hours on the phone got nowhere nowhere at all I'm still not sure the problems resolved I'm scared to check and see if it is

Few months ago, due to the fact that I had to travel, I bought a 4G wireless internet access point device from t-mobile. I had to drive to a local t-mobile store in order to purchase and enable the device, and while at the store I was asked to create a pass code (basically a 4 or 6 digit number). Upon my return from my trip, I called t-mobile in order to deactivate the device given that I did not need to use anymore for the time being, and while on the phone I was asked for the pass code (they could have used several other personal information but they only would accept the pass code) and once I provided the pass code the agent stated that it was incorrect. The agent then indicated that he/she could sent me another pass code to a device but since mine was an access point device and not a mobile phone that this option would be possible, and that in order to deactivate the device I would have to go to a local t-mobile store. Given the big inconvenient and opportunity cost that would represent for me having to stop everything I was doing in order to have to drive to a t-mobile store and once arriving there having to deal with the situation, etc, it took few days to be able to go to the store and resolve that issue. It has been some time, so I do not really remember clearly what took place at the store; but as far as I can remember I explained the situation to the store employees and they asked for my id and made me call t-mobile from the in order to talk to a t-mobile agent over the phone to resolve the problem. I explained to the store employees and the agent over the phone that I would not pay for the excess days (and I did not use the device during that period) that was incurred since my first attempt to deactivate my device over the phone at home. As far as I can remember the agent over the phone was unwilling to extricate me from that unfair situation, but I made clear that I would pay for any excess charges. Anyhow, I asked the agent over the phone to deactivate the device; the agent then offered me the option of permanently deactivating the device which would then require me to buy a new sim card in case I would reactivate it in the future or temporary deactivate the device for a few months which would then allow me to use the same sim card once I decided to reactivate the device, I then choose the latter option. As aforementioned above, the excess time that was incurred since my first phone call and my second trip to the store simply was not resolved, and I have no intention whatsoever to pay for it for obvious reasons. Few weeks after my second visit to the store, I received another bill from t-mobile by regular mail showing another bill for yet another month thus indicating that my device simply was not deactivated – which was the primary reason for my second visit to the store. I then proceeded to call t-mobile yet again from home, then they asked yet again for my pass code which I provided (I created a new one on occasion of my second visit to the store), and they told me yet again my newly created pass code was wrong therefore they could not help over the phone and I would have to go a local t-mobile store in order to sort out the problem. Suffice to say that I did not go to the store and simply ignored the problem altogether given that I believe that I took all reasonable and necessary steps to resolve that problem. Wasting my time over the phone with t-mobile in one or two calls was as far as I would go to take care of this issue from that point on. Since I am not t-mobile’s driver I really do not see myself going back to their local store yet again. As of now, t-mobile is sending me collector letters (by a debt collector) in order to collect a debt that I really do not owe. To be quite frank and blunt, it really seems that t-mobile is making extremely difficult for people to deactivate or cancel accounts on purpose in order to overcharge them for services that they simply did not use. Ultimately, t-mobile is really practicing unscrupulous and unfair schemes in order steal people’s money.

It hurts me that I have to give a star I give 0 service is horrible I was lied to about what I would be getting con job for the love of all things good stay clear of their mifi box offers they lied!!!! About it I was told I get 100 gigs at 5G and then unlimited at 4 G lte 300mbps not true it cut me if at 100 gigs then I spent 3 hours on fone with so called customer service only to get bounced from billy to jack got no help so I canceled everything am just thanking god I never ever have to deal with company again lies to make the sale they are horrific never again buyers beware …. They get staff to write reviews to so don’t trust them

If I could a turd... Take my word in stead of a TURD, T-bumble is THE WORST carrier I've ever been with. I was them for 5 maybe 6 years and it just never got any better. Right near the end my phone bills came to over 300.00, ridiculous. After I left Tmoble, they wouldn't unlock my phone so I could get another service, I had to go to track phone, get a different number. They put me through hell. I Lost customer's because of this. The reps in their stores treated me like shit when I tried to get my phone unlocked. Please don't waste your money on these guys, they're full of it. Take your business elsewhere, please , these guys are nothing more than a scam. Don't do it.

Having to switch from Sprint, after being with that company for over 2 decades, T-Mobile has been nothing but a nightmare. I have businesses trying to contact me saying my phone is not working. I was dropped 4 times during a 30 minute attempted call with my daughter in Connecticut, who is also on T-Mobile. I constantly get an "emergency only access" message, having to restart my phone for service. Constant drop calls. I went to the local office here in Nebraska and they switched out my SIM card with no improvement. On our neighborhood chat, there are numerous complaints about the exact issues I am talking about. We have a "family plan" w 5 phones, 4 out of the state of Nebraska, so changing service providers will be expensive and a real issue for us. Calls into their customer service are nothing but a sales pitch, I didn't really feel like a valued customer. It feels like they are reading from a script trying to show "concern". I cannot express how disappointed I am with T-Mobile's service. I also am not impressed with the "Amazing!" box at the bottom of this review. Clearly it was put there by T-Mobile. Please get your act together!!!

Upgrade to the iPhone 13 Pro ON US up to $1000 on eligible trade in. ON US. In the United States, ON US means free. Drinks are ON US means we pay. The ad implies that current customers, such as myself, can upgrade to the iPhone 13 Pro FOR FREE, because it is on T-mobile. (FREE to me) This is deceptive, in other words, FALSE ADVERTISING. Having an iPhone 8 to trade in gets me $85 (in monthly bill credits over 30 months). That is no where near $1000 and in no way is this upgrade going to be FREE to me. I currently have 4 phones, 2 Smart watches and an iPad on the account and have been with T-mobile for many years. Imagine my disappointment. :( Now, this evening, I see a tv ad for NEW customers, no trade-in required, simply port your number from your current carrier over to T-Mobile and get the iPhone 12 ON US. This tells me that NEW customers can get the iPhone 12 for FREE. What can I do to upgrade to the iPhone 12 as a current customer??? I would have to pay for the phone. Even at half price, which the representative on the phone implied was a legit offer, this is not FREE and not fair to long-term T-Mobile customers. I have canceled the pre-order for the iPhone 13 Pro. I am more than dissatisfied with T-mobile. And THAT is ON THEM!

I was a Sprint customer since 1998 and with the "merger" I had no choice but to go with T-mobile. I thought I'll give them a shot since AT&T is the absolute worst phone service anywhere, and Verizon wants first born and a mortgage for service. I have 5 lines my mother is on my account she lives 1 mile from a major freeway and we couldn't get a signal to save ourselves. Thank God for wireless calling. I've had more dropped calls since the take over in the 20 years with Sprint. I don't know what I'm gonna do take out a mortgage or go to worse...

Absolutely the WORST customer service experience I have EVER had in my entire life with ANY company by far! Started as a T-Mobile customer in February 2021 thinking the merger with Sprint would provide better coverage and customer service. In April, I was “sold” the benefits of the wireless Internet service for $60/month which was set up on automatic payment tied to my credit card…for some reason, the store created a new account for this service rather than add it to my existing account (extra commission?). I tried to get it to work in my home but it could not maintain a signal. I returned it to the same corporate store in which I purchased it from in early May 2021. At the time that I returned the unit I had a $140.00 credit balance on the account. I was told that the credit would be applied to my wireless account. This never occurred…and despite the return, I am getting monthly bills to this day and being charged $60/mo. I called T-Mobile customer service back in May and was told I need the account PIN before they could speak with me…I told them that I never had a PIN. They told me to return to the store (40 miles away…each direction) and show them my ID and they could reset it in the store. I traveled to the store, I was told that was not anything they could do…I called customer care while in the store and the store manager informed the advocate that was not something they could perform. They went back and forth for an hour with no result. Customer care saw the return, but wanted ME to verify where the product went AFTER I returned it to the store. I traveled back to the store and put the manager on the phone again…with no solution. This has gone on like this now for four months…and T-Mobile STILL is charging me $60/mo and NOW IT IS HITTING MY CREDIT CARD…which now I need to report fraud as T-Mobile refuses to stop charging me, refuses to discuss my account with me, refuses to refund my money and credit! This has been a complete nightmare that I have driven over 1,000 miles and wasted 20+ hours trying to resolve…and not getting anywhere! Being an Attorney, my next path appears to be litigation…maybe that will get someone’s attention!!!

Make sure they give you what they promise. T-Mobile advertised an unlimited-data plan with a one-month free trial of their service. . I signed up, requesting SIM cards for my iPhone and two base-station phones (wired phone using the cellular network). I asked if I could use the iPhone WiFi Hotspot feature with my computer and they said I could. They sent me three SIM cards, one with talk and data for the iPhone and two data-only SIM cards for my talk-only base-station phones. Naturally the data-only SIM chards were USELESS for my talk-only phones. I called their support center (over an hour wait to get through) ,they told me they would fix it. The next day the cards had not been switched so I called again, only to be told me that I would have to wait until the end of the billing month to get the SIM cards switched (after the end of the "free-trial"). They sent me a survey form about the call -- and I let them know I was not happy. A supervisor called me and had the SIM cards switched to talk-only in a few minutes. Note that each of my calls to their support center started with a wait time of from 30 top 75 minutes. Eventually everything worked ok for a few days, then the data on the iPhone slowed to a useless crawl (even the Google home page timed out). Another hour-long wait time to contact their support center -- only to be told that the "unlimited" data plan does not include the WiFi Hotspot Why didn't they tell me that during the initial sign-up when I first asked about it? Was that omission intentional? I cancelled the service four days before the end of the "free trial" month. A week later they charged my credit card $71 for this "free trial". I called the support center again ("only" a 30 minutes wait this time) and they said they would look into it. After two months, there has been no response from T-Mobile and no refund. I missed the deadline to contest the charge with my credit card company. I have gone back to my previous honest, well-organized, and friendly service provider, Consumer Cellular.

Negative stars if I could. I was with Sprint before and had less problems, now that they took over, cell service at my home dropped like a Rock. No service, can't call out, no text consistently at my own home in a big city. Take it I don't live far far away with no cell towers. They keep this up and there business will be shuttered not now but down the road if all customers experience these things constantly. I am seriously thinking about switching after being with Sprint for 15 years. It almost sounds like they want us existing customers to leave, well keep this up and millions will. BAD CELL SERVICE AND TERRIBLE CUSTOMER SERVICE BEING TOSSED AROUND.

My experience with T-Mobile reminds me of the cell phone service in the 1990s... shoddy at best. The ONLY redeeming feature of T-Mobile is their relatively low monthly service charge. However, I remember my mother's advice... "You get what you pay for." When living in Fort Worth, once you go 15 miles to the north or west, you have NO phone service! You are only saved going to the East and that is only because Dallas is to the East. Once you pass Dallas, T-Mobile is back to service IF you are IN a city or town but extremely spotty signal if you aren't. From their ads, you expect this to be different but you must learn to expect the unexpected! An example would be driving in the car with the family. Often, the front or the back seat will have signal but the opposite location will not have a signal. Today, while driving from Lufkin to Beaumont, my wife, in the front passenger seat had signal but I, the driver, had no signal. We had to run the GPS off of her phone. For this reason, when we took a trip from Fort Worth to Utah, I bought paper maps because most of the way, nobody in the car had a signal. My daughter has Verizon and when sitting next to each other on the couch... she has 3-4 bars and I have only 1! Phone customer service is almost as bad... it's just the "luck of the draw". I'm living in the country, now, and if the winds are right I get 2 bars signal, max! I called and was told to go to a T-Mobile store and get a "signal booster". I drove the 50 miles to the NEAREST T-Mobile store only to be told that I had been given the wrong information... I can only get one by calling the same people who told me to go to the store. I asked the rep, who answered AFTER A 25 MINUTE HOLD TIME, for a "signal booster". After an interrogation to "confirm" who I am... she asked, "Why do you want a signal booster?" I thought it was a trick question! Why do people normally sit 25 minutes waiting... and another 5 or so minutes answering all sorts of questions for a signal booster??? I said, "To boost the horrible signal?" She said she'd write down that response, as though it was not the usual reason for a signal booster. At the end, she said, "I don't want to give you any false expectations but you might get the signal booster in 2-3 weeks" I started laughing... "You mean it could take longer?!?" She answered, "Well, we only get them when the company manufacturers them." Now, please tell me where "verified" customers give T-Mobile a supposed 3.5 rating??? Did the employees call or write in?? The T-Mobile mantra over the years I've had their service and have complained about it is: "We're working on it. Just us some time." It HAS to be written for every phone rep to see because I have endlessly heard that excuse! Once, they had someone who "claimed" to be a T-Mobile engineer call and speak to me and even HE gave that line go me.

The phone service is great! But the fact that they stay busy and don't let employees have a break very often is concerning. I work in retail myself and find it hard to enjoy a meal on break. I can only imagine working all day and not getting to eat.

Customer service representatives are not knowledgeable. your call will disconnect after they put you on hold. If you call back you need to repeat your problem again. If somethings goes wrong with your line, Just give up and switch company. That is what we did. here is our story: Since we were going to stay in Canada for the couple of months, we changed our plan to unlimited data and talk and text to Canada and Mexico, My husband and I phone worked but the 2 other lines for my kids didn't work as soon as we crossed the border. First few days of our stay we were talking to customer service for at least 20 hours and no results. We had to switch our plan to use Bell Canada. Since me and my husband had to keep our line for work, we kept our line for longer. However, when I called to cancel our lines and get refund for the 2 lines we didn't use, we fell in the same trap.... talking to unknowledgeable rep, connecting to supervisor and disconnecting the line. I don't want my refund anymore. just don't want to waste my time with this company.

I live in Santa Fe, New Mexico and the service here is inferior at best. Their customer service was great at first and very diligent about getting my service to work better and kept recommending different phones to try over the course of 6 months. When it was finally obvious that it was not the phone(after trying 4 different phones) but the carrier, I left and they were great about it until 2 months later I started getting bills that made no sense. They charged me for 2 of the phones and never told me and also charged me for the booster they sent me even though when I asked them if there was anything else I needed to do to terminate, they said no. Hence, 2 months later, I received a two invoices totaling $900.00. I did not receive any guidance from them, even when I asked. It felt like I was dealing with a Used Car sales company rather than a reputable Cell phone carrier. Be careful what they promise vs. what they deliver.

Local store people are great--company is terrible. We traded in my wife's iPhone8Plus that had always had a Zagg screen protector on--LCD was in mint condition, no lost pixel, working perfectly, no touch issues at all. Local assistant manager, Roh (who gave us fantastic, above and beyond service), said it was in mint shape. When we shipped the phones in for exchange for the promotional $830 back--at first it said it was all good. The only reason we traded in and switched is because we anticipated that our 4 iPhone 8's would drop in trade-in value significantly when the iPhone 13 comes out in the fall since the 8's were the lowest model that got the highest value trade in amount. So it was financially better, supposedly, for us to trade now even though all the phones were working great. Then the receiving depot for trade-in phones said there was a problem with the LCD and we weren't going to get the money. But they don't have any proof of the display being bad just a generic statement in a database, no pictures of a problem, no nothing, no proof. T-Mobile verified to me that the package got there in good shape. We shipped the phone in the bubble wrap provided by T-Mobile with extra cushioning inside the box and we left the screen protector on and the case still on just to be sure it was not going to be damaged in shipping (which it wasn't, and which T-Mobile agreed that it wasn't damaged in shipping). Then after objecting to the removal of the promotion with no proof and an assistant manager of our local store who said it was in great shape, they said that the promotion would be reactivated. Then a week later they said it wouldn't. And then they said, after re-objecting that they could get the promotion applied again. And then a couple weeks later finally they said it wouldn't and they couldn't and there was nothing else to appeal. I insisted on talking to the phone bank customer service manager who simply said, I'm not going to dispute your story of the LCD or what the assistant manager of the local store said or even that the LCD was in good shape, but, he said, there is nothing we can do about it. Then he tried to give me the line others had--"it must have been something you couldn't see on the screen that was bad." I've been working with computers for 35 years. I've never seen an internal issue with a screen that didn't cause a problem you could see. Really! The whole process took long enough that we were past the buyers remorse time period and besides, we can't get our old trade-in phones back anyway to trade in with some other provider, so we screwed and stuck being in a two year contract. We had already switched my mother-in-law to a T-Mobile hotspot and have consistently experienced in accurate billing and terrible wait times and terrible support when we call in for support for us and for her. For example, the limit on the hotspot we got her is 100GB a month. They said the first month she went over, so they slowed her down to 3G speed for the last 4 days of the cycle. But when we got the bill, the bill said she only used 93GB the whole month--so why did they slow here down when she didn't actually go over the limit? We've had that same problem 3 months in a row with her. I've had to wait hours on hold to get through--40 to 60 plus minute hold times each time I called in for billing or tech support for us or for my mother-in-law. We were going to switch my mother-in-law's phone service to T-Mobile, but we won't now and we can hardly wait for two years to be up so we can leave them and never come back. We've been with ATT on and off for 16 years and Verizon for about 6 years in the last 22 years. We'll stick with the companies who stand behind their promises and actually provide customer service. Too bad, Roh and the local team at the store I went to would get a 5 star rating from me. But if I could give the company a zero, I would. Their coverage, even where they say they have strong coverage and fast speeds is hit or miss. We live in an area of "strong 5G signal" an no gaps in service on their maps. But we've had more dropped calls with T-Mobile in the first 6 weeks than we've had in 10 years with ATT and Verizon. So don't believe their coverage maps either.

T-mobile speeds are pretty good, when you can get any connection at all. Live in a well covered 5G area, and get 3 or 4 bars on a new iPhone, but can only get data about 50% of the time, or less. Phone calls go through, but DO NOT rely on any data service from T-mobile, even with a strong signal. They used to be quite good, but for last 6 months it's been abysmal. And I'm not a heavy mobile data user; generally less than 1GB/month, mostly well under. Ironically, I get the best data throughput when I'm in more rural areas, in this medium sized city, forget using your smart phone for anything other than a phone. You won't get your Uber ride, you won't find the best directions to your destination (unless you load it before leaving the house using your wi-fi), you won't find the nearest coffee shop, you can't even ope a lot of apps that require a data connection to even open, no weather forecast away from home, etc. They are cheap, but also in the sense that they do not provide good value for the money, low quality, etc. They are cheap because really mostly what you are getting is a phone service, so unless you still use a flip-phone, you are not getting a good deal.

I was a customer for several years and signed up with T-Mobile at the Outlet Mall Store in Wesley Chapel FL. When we called the store to check on new phones, the man we spoke to gave us a trade-in price that was acceptable. When we came to the store, he suddenly noticed that he had read the info incorrectly and reduced the trade value by half. We then cancelled our account with T-Mobile and they billed us for an extra month after we had service with another carrier. On calling T-Mobile I was told their phone customer service could not access our account because it was closed and that I would have to go on-line. When I went on-line I could not access the account because it was closed. I finally paid the extra month after they sent the bill to the credit bureau. The company is a bunch of rip-off artist.

I exited out of T-mobile on 30th June and by some misunderstanding, I could not pay the bill. They sent me a letter on 6th July which I received on 12th July. I wanted to talk to the T-mobile people regarding the bill so didn't paid the bill immediately. I got a call from collection agency on 14th of july regarding debt collection. I went to store on 15th and they resolve my misunderstanding. I paid the bill on 16th of July. on 24th of July, I am getting the letter from convergent outsourcing regarding "Debt collection". I haven't seen a business so impatient. I will never deal with T-mobile in future.