Name: T-Mobile
Rating: 2.0

star star star star star

Mike Cape Coral, FL

I have been a T-mobile customer now for 4 years, and have been super pleased with their service, calls very rarely drop and no other provider can beat the rate that I am getting for two phone, unlimited everything. Even tethering has been super fast when I have need to use it.

2 years ago

star star star star star

Terse Detroit, MI

I love the new services better now I did not like the old routine of T-Mobile the prices then were just outrageous. Today prices are more convention and more down to earth for customers now. They offer more quality of life products the newest IPhones and lower prices .

2 years ago

star star star star_border star_border

G Kerth Portland, OR

I recently became a T-Mobile customer and it has been a bit rocky. I was promised a straight across exchange for my IPhone if I switched from AT&T. At first I was sceptical and spent a great deal of time, texts, and calls with the rep to absolutely confirm this was the case. Since then, I have had to call multiple times and tell the new agent the same story. A bit frustrated. They have all been very respectful, understanding, and eager to help so I will provide kudos for the customer service. Lastly, the connections are not always the best and at times the delay is so annoying, I almost don't bother calling. I just hope this gets fixed soon!

2 years ago

star star star star star

Ingrid Benedict Tucson, AZ

I have been a T-mobile customer for over 10 years. I recently moved to another state, needed to get a new phone and the nearby office was very helpful. Love the senior discount and service. See NO need to change to any other carrier. Ingrid

3 years ago

star star star star star

Dana Miller Marietta, GA

I purchased a Family Plan for my daughter, my mother and myself. I have enjoyed my new iPhone 11... Love the many features of the phone and still learning all the amazing things it does. My call to customer service for Q & A are always efficient and easy to get a resolution. We had our contract for 6mos and so far, so good!!

3 years ago

star star star star star

Sowmith Aurora, IL

Greatest customer service experience compared to my experience with AT&T. Good things about T-mobile is network, price and Hot spot with the post paid plans. We do no have to play extra for hot spot. I have been with Tmobile since 3 years and planning to continue as long as it serves well.

3 years ago

star star star star star

Mo Reece Young Sr Columbus, OH

T-mobile has always provided me with great service especially through the pandemic when times got hard but they were very understanding and I will ever switch. Im not happy they merged with Sprint but im happy tmobiles in charge of things lol

3 years ago

star star star star star_border

GN Seattle, WA

T-Mobile offers the most straight-forward billing (no hidden fees and unrecognizable charges like many of the competitors) and was one of the first to offer a truly unlimited talk and data plan. The downside of T-mo has been their sometimes spotty service in certain areas. As long as they continue to expand their network, they will continue to be great.

3 years ago

star star star star star

Kyle Hinton Scottsville, KY

I switched to T-Mobile after being an AT&T customer for over 15 years. What a wonderful change it was. The customer service is unsurpassed. The devices are top notch and the coverage is hand in hand with AT&T. My bill went down over 20% and I have more features plus free Netflix.

3 years ago

star star star star star

JAMES FLETCHER Woodbridge, VA

I signed up for the military 55+ unlimited plan. It was a great plan, the price was excellent and the coverage was great. Unlike some othe companies, their price included all taxes and fees, no hidden cost. I was also very impressed with their customer service team. They are the best. Highly recommend them.

3 years ago

star star star star star_border

aoelberg Nacogdoches, TX

I like T-Mobile a lot. They offer better billing options than other cell carriers and are up front about their costs. They never once lied to me about what I would get. They did not seem to be out just to make their money. The store associates as well as the customer service over the phone was always extremely helpful. I will most likely be switching back to them very soon.

3 years ago

star star star star star

Michelle Rancho Cucamonga, CA

I personally have T-mobile for myself and my son. I also have a business account with them. They are by far the most helpful and low cost cellular company around. I am always shocked to hear what others are paying for the same services and devices that I am. It is sometimes double.

3 years ago

star star star star star

Felisa N. San Diego, CA

I have been with T-Mobile for a few years and I love doing business with them. They have great customer service and they are a very reliable network to work with. I have been getting offers to switch to a different provider but no way for me to switch. I love their service.

3 years ago

star star star star star

emad serry Houston, TX

Actually it worth each penny you pay. customer service is great also the technical support is great . the technical support helped me when i was at mother land and the my line did not work overseas they called me and connected the line to one of the local networks there

3 years ago

star star star star star

Debbie Jackson Medford, NY

Love love love T-Mobile. Switched from Verizon because my monthly bills were out of control. The amount they charged for unlimited data was ridiculous. Now with T-Mobile I’m paying $100 less per month and have everything I need.

3 years ago

star star star star star

Peggy Downes Minneapolis, MN

The customer service has been incredible. We have been customers since before it was even T-Mobile - 1995!! They always seem to be ahead of the curve on innovation with pricing, data packages, etc. And the coverage has gotten so much better over the years. We especially like the ease of using when out of the country.

3 years ago

star star star star star_border

Jennifer Alonso Asbury Park, NJ

Tmobile was great we were with them for years, reliable service, great customer service, and fair prices. The only disappointing feature is that they only offer upgrade or promotions to new customers not their own. We recently switched to sprint to take advantage of the new customer phone promotions knowing that tmobile was merging with them within a month. So technically we are now with sprint and tmobile. Its annoying we had to jump through hoops like that just to upgrade our phones.

3 years ago

star star star star star

Dawn M Tucson, AZ

So far just had contact with customer service online Except for one person, the rest have be EXCEPTIONAL - explain information clearly, patient, thorough, reasonable wait to get a response. We are switching from Verizon to T-Mobile for price and service. And.. if you are 55 and over, there are great deals!

3 years ago

star star star star star

Dalila C. Santa Ana, CA

I have been with t mobile for over 6 years now. I like the customer service they provide. Employees are always friendly and knowledgeable of all the product and or service questions I have and resolve my issues (if I have any) quick. They are worth the money and have great coverage! Highly recommend.

3 years ago

star star star star star

Jimena Gamboa La Feria, TX

This is by far the best cellphone company I have had. I love that I get free stuff on Tmobile Tuesdays every week. The customer service team is amazing and always answers any questions I may have. I dont think I will leave Tmobile any time soon, if ever!

3 years ago

star star star star star

Tomas Miranda Orlando, FL

T-Mobile has awesome family plans, a great service network and the latest phones available. My immediate family as well as cousins and other extended Family members have been enrolled with this phone service for multiple years and plan on doing so for years to come.

3 years ago

star star star star star_border

SaVedra O'Neal Kansas City, MO

I have been a T-Mobile customer for many (8) years now and will continue to be a customer. I have tried other companies so my opinion is not just one sided. The only thing I can say is in the past they have at least twice had an issue with the network being out. I believe they have a great selection of phones and devices. And they always give out great deals from time to time. Their customer service is amazing! And they always ask for feedback

3 years ago

star star star star star_border

MissHmong95 Utica, MI

Not too bad of the service, but pretty expensive. I wish it was a good service where ever I go, but it's not. I pay 210.00 for 2 phones with unlimited everything, but sucks that when you go to places that doesn't have service it don't work, like I went camping it didn't work. My aunt has AT&T and she had service everywhere she went. That's what I want and she paid more cheaper than I do. She has 4 phones and pay $200.00.

3 years ago

star star star star star

Dali Dallas, TX

Definitely the best value for your money, especially for the unlimited family plans. I was paying an outrageous amount of money on overage fees with another service provider, AT&T, before I switch my cell phone service over to TMobile.

3 years ago

star star star star star

Brandy Tallahassee, FL

OMG, where do I start? I love the customer service with this company and also their great pricing for their plans. Also, the installment plans that they have are very helpful. Overall 10/10. Sometimes the phone signal and LTE can be a little slow but a small price to pay for wonderful service.

4 years ago

star star star star star

Msindoni Pembroke Pines, FL

I have been a T-Mobile customer for over a decade. I'm satisfied with my service and absolutely love my service plan which is perfect for my needs. I also look forward to T-Mobile Tuesday every Tuesday to score some freebies.

4 years ago

star star star star star

Janan Grange Pleasant Grove, UT

We switched from T-Mobile from At&T and it has been great. AT&T was getting so expensive and we got new phone and a great deal with T-Mobile. There are a few parts of town where our phones don't work because of coverage but I know that's typical for most plans.

4 years ago Edited February 16, 2022

star star star star star

Makya Love Sun Valley, CA

I love having T-mobile so much and if anything is wrong with my phone i go right in and they have the best service. they get it fixed and the service through t-mobile is so good i almost always have service!! 10/10 recommended!!

4 years ago

star star star star star_border

janice pan ,

The customer staff is so friendly. The 2 agents we talked to were so kind and helped us find the best way to get switched over and even if that meant for us to wait a little, to change, it was a nice change from the hard sells. The easy switch over and less cost is not really that easy and not that much less expensive, but will do it just for the service.

4 years ago

star star star star star

Anne Tallahassee, FL

I love the fact that I get 6 GB a month for internet and that it rolls over the next month. Great update from my 1 GB a month from my previous phone service provider. When I traveled to another country, I was able to keep in contact with family member and friends.

4 years ago

star star star star star

Stephanie Love Herriman, UT

I have been with T-Mobile for over 20 years. They have been very affordable and anytime I have had an issue with my phones the customer service has been fantastic. They have kept me happy and I have no desire to switch service.

4 years ago

star star star star star

Quinn Johnson South Jordan, UT

Great customer service, great cell service in most locations, and T-Mobile Tuesday’s are useful if you put in the effort to take advantage of them. Netflix basic subscription is also included. Plus, billing has absolutely no hidden fees.

4 years ago

star star star star star_border

Aimee Mortensen Salt Lake City, UT

I’ve used T-Mobile for years. The cell phone plans are competitive in price and options. I’ve recently added Digits to have my company’s number on my cell, in addition to my cell number. Texting has been convenient, but doesn’t always go through and voice calls aren’t always reliable. Digits needs some work, but I’d recommend them for cell phone coverage, I’ve started with them for over 10 years.

4 years ago

star star star star star

Erika Shumway Managua, MN

T-mobile is the best cell phone provider I have ever had. I get great service no matter where I go. Even out of the country, they provide with service which makes traveling very easy. They also offer weekly rewards through the T-mobile Tuesday app. It's affordable and I highly recommend T-mobile to everyone.

4 years ago

star star star star star

Kassandra Tallahassee, FL

I have been with T-mobile for a very long time. I have a plan with me and my brother and it is less than $100 a month. The service is great, if I ever experience any problems I know I could call T-mobile and they would fix it right away. Great customer service.

4 years ago

star star star star star

Naomi Hollywood, FL

I love T-Mobile. Best service for any type of phone you could think of. It’s unlimited data in network really works and that’s what I like I love my phone to work in places that other phones don’t work if anyone does not have T-Mobile as their service they need to get it now.

4 years ago

star star star star star

Jacob American Fork, UT

100% recommend T-Mobile. Not only do they have fantastic deals, but T-Mobile Tuesdays make every week exciting and fun to see what special deals customers can get. Customer service is top notch and they are always truthful in what phones and plans to get that help your situation.

4 years ago

star star star star star_border

Sanetta Rigby Riverton, UT

T-mobile has been great for our families phone needs. They have reasonable priced plans. T-mobile Tuesday is a bonus! None of my phone calls have been dropped since signing up with T-mobile like with other cellphone companies. The only negative thing I have to say is that the agent we worked with misrepresented that our plan included Netflix. They said it was free and come to find out we have been paying every month for it.

4 years ago

star star star star star_border

Dustin Marx Brighton, CO

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

4 years ago

star star star star star

Sherry Arnold Alpine, UT

T-Mobile is my current service and we've had no problems at all. We were worried because we live close to a mountain, but I've had no issues at all. The employees at the T-Mobile stores are always super friendly and helpful!

4 years ago

star star star star star

Miles Strother American Fork, UT

T-Mobile is cheap, reliable, and has great coverage. Our favorite part by far is T-Mobile Tuesday, which gets us free Redbox movies, Burger King, Taco Bell, discounted gas, and other free T-Mobile SWAG. Definitely the best company for cheap college students.

4 years ago

star star star star star

Haley Baldwin

I traveled abroad this summer and T Mobile had the best and most affordable plan! So I switched to them for the three months that I’m gone and I’ve really liked it. The internet works great for being foreign and the price of calling isn’t terribly expensive. Their customer service has been great as I’ve asked questions or had concerns.

4 years ago

star star star star star_border

Whitney Stanko Smithfield, UT

I switched from Verizon because I needed something I could afford on my own. I like it. It’s not my favorite. Verizon will always be my favorite. However for the price I pay for a phone unlimited and an Apple Watch is still less then what I was paying for my phone with Verizon on a 10 gb plan with my family. Sometimes the coverage isn’t always 100% but it works for what I need! Highly recommend it if you are wanting something a little cheaper with almost as good coverage as Verizon.

4 years ago

star star star star star_border

Janessa Herriman, UT

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

4 years ago

star star star star star_border

Christine Farmer Littleton, CO

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

4 years ago

star star star star star

Nicole Mills Lehi, UT

Tmobile has been my cell phone service for over 15 years. I am obviously still with them for a reason. They are nothing but kind and helpful whether it be for doing an upgrade or asking questions about other products and services they have to offer. They have awesome customer service.

5 years ago

star star star star star

Lauren Jorgensen Salt Lake City, UT

I am a loyal T-Mobile customer. I like that I have pretty good service most places but I mainly appreciate how many stores they have so If i'm having a problem with my phone I am always near a store. T-Mobile tuesday is a great plus to.

5 years ago

star star star star star

FABIO CAVALCANTI Orem, UT

We love T-Mobile, we are their customers for the last few years and as I travel to several countries around the world, I love the fact that I can use the Internet without any extra charge. Also, I keep replacing our iPhones with them paying little per month. They are the company that I recommend to anyone looking for mobile phone services.

5 years ago

star star star star star

Leslee Muramoto Draper, UT

I have a family of 10, so I’m paying for 6 cell phone services! T-Mobile is reasonably priced for a big group. The coverage and service has always been satisfactory. We took a cruise to the Caribbean and had free texting while on the various islands. I have been an AT&T customer as well and prefer T-Mobile for the price.

5 years ago

star star star star star

Donna Williams Phoenix, AZ

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

5 years ago