T-Mobile

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

They are not honest, costumer service is extremely bad, they hang up on you after 25 minutes waiting. All the calls are going to over sea. Not help at all. I would consider moving out of them to ATT or Vrizon.

Horrible company ever the sup lied to me and didn’t care my phone is still locked. I already owe the phone. I hate this company look to leave it. I have been with this company for 4 years I never had this kind of horrible experience

Billing policies at T-Mobile are like nothing I have ever experienced. Late fees after less than 30 days is, I believe, illegal. Ported my number out, the online account turned off - before 30 days, so I could not check the last bill. It got sent to collections before 30 days - DON'T get involved with these JERKS!

Horrible customer service. Not very knowledgeable about the customers after they were told customer personnel information. Poorly trained with a guy telling him what to say, because he was to dumb to know what to say. Then transfered me to someone else giving me the run around you lost my business.

T mobile is full of crap they will lie to you promise you carrier freedom and a trade in price for your phones then give you less than half what was promised I was promised $650 per phone and only received $235... do not trade in phones with T-Mobile if you are switching providers they are liars

T-Mobile, is a very shady place, been trying for over a month to get my refund, talked to about 10 customer service people and have been getting the run around, think twice before dealing with the clowns in customer service, I never been so pissed off

Worst company ever.... No words can express how I feel about these liars. Bait and switch all day long. Extensive wait time, never call you back as they promise, and they never honor what they say. Run away and never give them business. Run....

Customers service rep promised all kinds of stuff from 800.00 in rebates we were denied because services not qualified. Our service isn’t all that good. Sometimes we get text other times we don’t. I should have stayed with the cell company I was with.

If I could give it negative zeros stars I would. This company has ruined the good reputation of Sprint for former Sprint customers. Beware of bait and switch on upgrades as they do not honor trade in values. Ever. We traded in a new phone that we had for barely a few weeks and when we saw our trade in bill it was for half of what they originally quoted us. They are now also trying to force Sprint customers into more expensive plans. If they do this to you as well, please file a complaint with the FCC.

Don’t be fooled T-Mobile is a scam they’re selling used/returned phones as new! I paid over 1,200.00 to get home and inspect further to find a small crack. Took it back to be told there’s nothing they can do. I have two lines and one line I brought my own phone to find all they did was use the phone I purchased from them as a hotspot then charged me for out of network numbers when I use it they did nothing more but cloned the phone. As soon as I reach the 3 months that I’m forced to stay with them I’m gone and will NEVER do business with them. They’re amazingly AWFUL..

Horrible service & especially customer service. The service doesn’t work in my area & they won’t refund me my money that was for traded in phones that were not even t mobile. Each time you call I. You get a different story & runaround to go to the store vs calling customer service. Frustrating & exhausting. I can’t count how many hours I wasted trying to get a refund on something that wasn’t theirs.

The t mobile office in Martinsville Virginia needs some attention. The employees are rude unprofessional. They have not been properly trained and have no management at this store. I was there 4 hours Sunday 1 hour Monday and they are lost and said they can't help me. Ive been a paying customer over a decade and now I'm looking to switch to another carrier. It's sad how there only want to play around drawing pictures. Take my advice and drive the extra miles to avoid wasting your time. If only a t mobile executive could see the customers that walk out that door unhappy.

Great service provider. They offer great discounts and plans. They have wonderful customer service to help with all your needs.

The service is awesome. Customer service representatives are very helpful and ready to assist with whatever problem may be.

I left T-Mobile for Mint which is cheaper with better service imo. Tmobile sent a bill out saying they overbilled me $46.67. I figured they would refund me but no. I called customer service and they said they couldn't put the money back on my credit card so they would send out a prepaid card. I waited a month and nothing. I called again and they said they never actually sent the prepaid credit card because it has to go back on the credit card they took it from. Ughh. So they said they would but nope. Still have yet to receive my money back. They are crooks. Buyer beware.

Basically all calls are transferred to the Philippines and good luck with trying to understand their English. Seems they're all running around with their heads cut off. 2 hours trying to get help and they still couldn't help me. Asked last guy to transfer me to a manager more than 20xs and still wouldn't. I'm thinking about switching after 10 years. Everything went downhill with customer service the moment these people began answering... they don't understand are US English unfortunately.

I was with T mobile with 5+ years, recently they have changed their policy on auto pay. As we had auto pay with credit card, now they want debit cards or check from us. So, I have cancelled the membership and joined another company. These people are very rude as they abruptly changed the policy. Now they are laying off 5000 employees from the job. I think some stupid person became the CEO or CFO of the company.

I ported all my numbers out to Google Fi who uses their network. I had a business account and was paying for internet where i returned their internet box and every month I was paying before I realized it 3 months later. I paid off a device that was never used and they refused to unlock it because i never used it. The store reps just want to cell service and they will lie through their teeth as they get a percentage of your monthly bill. This was my second round with T-mobile and these guys just cannot get it right. I am done with them for good.

The service- well I have not had luck with this service in the places I have lived. I feel that T-Mobile offers the least amount of coverage of all the major carriers. This is just my opinion and experience.

Zero stars for customer service. When you go in a store for customer service they tell you to call 611. When you call 611 you are on hold for 45 minutes, then you get to speak to someone who barely speaks English and is no help at all. It is worth $10 more to deal with AT&T or Verizon Wireless where they actually try to help their customers. Do yourself a favor and avoid T-Mobile at all costs!

I was one of T-mobile most loyal customer Until they decided not to give me a return address or send me a label to return there horrible 5g router. 4 months went by I get a $500 dollar charge for a router thats not worth over $125. They claim I should have called them again to speak to customer service again. In which I did. Im not playing games with them. I cancelled my service. Do not get a router from them. My mother was caller one night. When i was at her house when I thought i lost my phone. It was sitting on the dining room table. The phone didn't ring and no miss call. This company is trash. Verizon and Xfinity servIce is much better. Thank you T-mobile

T mobile helps a lot I highly recommend to anyone They save us money every month and other cool benefits They’ve got the best customer support which is great

T mobile has been really helpful to me I enjoyed their services. Their packages and prices is excellent.but suddenly the prices went really high and I contacted their customer service and they help fix it and it’s all good

Not good for truck drivers it buffers often it looses signal. To be America's largest network they have more dead zones then metro which works much better traveling. And it doesn't work that good at home. Yes the data is unlimited and you get 50 gigs of Hotspot per line but if it's gonna buffer all the time even with good signal and drop calls it's worthless. I need better service or refund all of my money monthly payments and sign up cost. Because this is not what I signed up for I was promised more and better service. Metro pcs was better they just didn't offer 50 gigs of Hotspot and data speeds slow down but no dropped calls or unexpected buffering. Just horrible for a large network. You have sprint, metro pcs, and your own network and still you have dropped calls and buffering videos what the hell.

Needs to be lower than 1 star rating. If you are MILITARY do not, I repeat DO NOT use T-Mobile. Worst company horrible technical problems customer service disconnects and never calls back keeps you on hold for an hour or more for an issue they caused. I purchased international plans for them to say I didn’t even though I have a text confirming I have the plan. They do not take ownership of their mistakes but try to blame the customer. Refunds are near impossible when they are at fault. I spend hours on the phone try to resolve issues with service issues. When I’m home or overseas my service sucks. Doesn’t matter how much more I pay. I had unlimited calling overseas they charged me. Imagine being away from your child and instead of calling them having to wait on hold because they refuse to do the right thing. It’s sick. They do not support the service members STAY AWAY!!!!

It seems as T-mobile needs to train there techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put on another ticket so they can try to resolve this issue once again. I did ask the tech why it would take so long when they should have all the resources they need after all its locked to their Network. The reply was that they have a different procedure for customers who buy their phones through T-Mobile than those who buy them through a third party which who they still partner with. At some point they will have to be held responsible.

We have been a T-Mobile customer for several years until this week. Several months ago we started having trouble making phone calls from home and we couldn’t get internet service in the car in the middle of Houston. Two days ago we changed our service to Cricket and T-Mobile told us that we needed to pay off my husband’s phone which was $62.35 and then they would unlock his phone. We paid that and they refused to unlock the phone and said it would be 24-72 hours. Today we went into Cricket and the story now changed that we had to pay the monthly amt for both phones in the amt of $60. We have had auto pay for several years and we just paid our monthly bill by auto draft on June 28. We should only have paid for 13 days service but T-Mobile used EXTORTION to make this payment so they would unlock the phone. I DO NOT RECOMMEND THIS VERY INCOMPETENT AND CORRUPT COMPANY!!!

I have simplified the details of my experience somewhat for brevity. I called to order an iPhone with a great offer on a trade in. The very friendly agent upsold me home internet and said he would throw in a free Samsung tablet, the only attached string being an additional $5 per month for the added cellular service. My cellular bill was a plan that cost $55 per month, and the internet service was to be $30. With a very generous trade in credit of $830, I was pleased with the deal. My total monthly bill, which includes a $20 per month protection plan and a senior discount was to be $97. The agent sent me to docusign to sign the paperwork and almost immediately asked me what was taking me so long. I told him it was a lot of paperwork to read, and he urged, “don’t read, just sign.” That should have been a red flag. Over the next few days, I began to get emails that did not look at all like what I had been told, so I started calling. Over the next few weeks, I talked to at least a dozen different agents, all of whom seemed very kind and helpful, and all of whom assured me that I should ignore the emails and my online account details. They said they were still processing my trade in and several promised further deep discounts on my plan to make up for the confusion. On one of these calls, I informed the agent that I had been approved for the federal Affordable Connectivity Program, which pays internet providers $30 toward the invoice for selected people. The agent kindly informed me that while T-Mobile does not honor this program, he would issue a monthly credit to my account for a minimum of $30 (probably more, he assured) to make up for it. Now I was expecting a bill of around $67 monthly, and I was very pleased. Today marked 27 days from my purchase date, and I once again made one of my routine calls to hopefully get reassured once again that all of the promises made by a dozen agents were, in fact, true. It turns out nothing I had been told by any of them even remotely resembled the truth. My plan was not $55, it was $75. The tablet (a worthless 4G 32 gb and very slow and glitchy device whose operating system and included apps already maxed out its memory) was not free and required a $20 per month 5G contract. That’s right. They required me to get a 5G plan for a device that can’t even access it! My total monthly bill? $137, which is a whopping $40 over the price that included the now-cancelled protection plan, and that’s not even accounting for my alleged $30 internet credit. This is the bill for a single line, home internet, and a tablet I can’t even use. There was no internet credit, no special offers. Not. A. Single. Thing. Was. True. So I asked the agent if I could just cancel everything and return it all, since I’m still within 30 days of purchase, and she informed me that the return period had expired two days ago. So a dozen agents consistently lied to me for 27 days, and the moment it’s too late to return anything, they drop the hammer and tell the truth. This is no coincidence. T-Mobile is a planned and carefully orchestrated criminal enterprise. I promise the moment my contract is up, I will never do business with them again.