T-Mobile

TMOBILE - ARGGGGGG I am so frustrated with TMOBILE. I have been a satisfied Verizon customer for over a decade but ended up needing to switch to another carrier when we moved because at our new home for some odd reason Verizon did not work. Based on a referral from the previous homeowner we switch to Tmobile. Here is a synopsis of the challenges I have had thus far. 1. I order the phones and tell the agent I am going to trade in my two iPhone X 256gb models for my two Verizon lines. They say that I will get $800 trade in per phone. 2. I drop my phone a couple days later cracking my screen prior to activating or even opening or receiving the phone I order. I call Tmobile and say I want to cancel one of the iPhone 13’s and just use an older phone that I have because my trade in is no longer valid as I broke it. 3. The Tmobile rep says don’t worry - You can trade the one remaining non broken iPhone 10 and get the $800 credit AND get do a buy one get one promotional trade in credit. I ask repeatedly if they are sure I can do that and they reassure me that I can. I ask for them to put it in writing because that doesn’t sound correct. They reassure me that they put it on my account notes. 4. I get the phones and take them into the Tmobile store to activate them. The in store Tmobile rep says that I can not use both promotions but can see that they agent noted that on my account and if I call customer service they can get it applied. We agree to do the data transfer and swap my phones from Verizon to Tmobile. 5. Over the next week I spend over 12 hours trying to get my bill sorted out. I speak to a supervisor who promises me that she will call me back on Monday after the holiday weekend and she can see the notes on my account. She never calls me back. I wait an extra week and call back in and leave a message for her. I call in and speak to another agent. I lose connection and try to call back. The new agent will not speak to me as I don’t have pin. She tells me the only way she can help is if I go to a brick and mortar store to get a pin. I drive to the brick and mortar store and they will not help me there. They say I have to call customer service. I tell them customer service told me to go to the store. I call back into Tmobile. The next agent was able to verify me easily. The next agent who now says that she may not be able to apply the promotion to my phone and now neither promotion will go in because it has been too long. After a long conversation she is able to apply the one BOGO deal to my account. DEAR LORD PLEASE GRANT ME PATIENCE!!! At this point, I realize that I am not going to get anywhere and the frustration and time spent is not worth it. So now, I am living with a bill that is $32/month higher then originally promised. Every time I get this bill it will remind me of my frustrations and I will share my story with others to hopefully help them avoid this same problem. AND, the cell phone service with Tmobile is not really better. Yes, I have coverage at the new house BUT the connection speed is not better, the cell phone coverage off the beaten path is certainly way worse and if I could go back to a different carrier I would. I am disappointed that for a brand that claims to have the best customer service that what I experienced has been far from good. Update: I had customer care call - a “Senior rep” who promised to follow up with me in 4 days to see if my GPS is working. 2 weeks later - still no call. I feel like Tmobile is full of empty promises. If you are considering swapping over to Tmobile I would highly recommend trying them out as our experience has been so bad thus far. I miss Verizon so much - I just wish that they had service at our new home. Update 2/18/22. I call in to see how much it is to cancel my account. They offer me a mobile booster where I can strengthen my call signal. This means I will have to carry two products. I live in the middle of a large metropolitan area. I should not have poor connection driving down the street or at my house. They also offered a $30 rebate. 1hr 17 min later still not sure if anything is going to change. The tech is telling me that I need to use LTE instead of 5g so I don’t have so many dropped calls. Nothing changed. Update - I have been very busy the last month so I have not made the time to figure out how to cancel my service - however I have had THREE promises to have a mobile booster sent out and have been promised to have call backs NONE of which happened. So, in conclusion - I would HIGHLY advice against coming to TMOBILE. I came from Verizon which was wonderful with the exception of not having service where we have moved to.

T-Mobile 4615 Grape Rd, Mishawaka, IN Edit your review 4.0 283 reviews People often mention All sprint 38 money 8 questions 6 waste 6 +6 Sort by Most relevant Newest Highest Lowest LIZ VAN CAMP Local Guide·81 reviews 20 hours ago NEW-Edit 2 hour wait April 2nd at Grape, Mishawaka. Was 3rd in line. Very rude young girl. Snappy. Cocky. Brown long hair. Eyeliner. Avoid her at all costs. Zero customer service skills. They are sinking fast. Hung up on people. 2 only working. 25 clients waiting. Was 3rd. But these 2 workers skipped me 6x. I dialed 611 while waiting. Got on phone with Sprint. Customer service on 611 took care of the problem. Went straight to ATT across the street.at Day and Grape. Signed up and they were fast. T-mobile sent out a pink sim card to go in all phones and tablets. They don't work. All kinds of lost calls. Voicemail. Very soft voice. And call is dropped. My advice is switch to ATT.

So I was looking into switching to TMOBILE. They had a great deal going on. I am a current Verizon customer and wanted a more reasonable price. When I talked to a representative I made sure to ask her if I would be paying 2 phone bills. She said tmobile will not charge you until you activate the SIM cards. I got the cards in the mail and didnt activate anything. I changed my mind and returned everything. 2 weeks later I got a bill for 300$ . I used NOTHING and got charged 300$. I have been disputing the bill for 3 months. No one will call me back or give me a reason why Im being charged. It is now in collections. Do not go with TMobile. Not easy to deal with customer service. They dont know what they are doing.

I upgraded my contract for the duration of 1 month from 15$ to 55$. One week after that my service is suspended and my phone is not working any more. I have to call customer service. First they refuse to add it its their fault. If I paid for an entire month I should be able to receive their service for an entire month, right? Then she "offers" me to make my phone work again, if I pay another month for 55$. I tell her, that's a bad deal! Why should I loose so much money? Then she changes her mind and tells me to pay 15$ for 1 more month for the service that would cost the 55$. Well okay, so I only lost 10 $, the time for the phone call and the drama. So that's the way they create "happy constomers"? It's not working! Too much chaos and phone calls to customer service again and again!

Worst costumer service ever, I did the mistake to go personally to the store 4167 located in 5561 Broadway Bronx , NY 10463 and spoke with the “Manager” Victor A to try to resolve an issue in my account but he didn’t shows any interest in helping me and told me to call the company, I explained him that I already called the company about 7 times and they just kept transferring me to another department but no one fixed the problem and that’s why I decided to go personally to an store and told him that he wasn’t showing interest in helping me neither then he replied “so simple get out of my store “ I felt insulted, humiliated and disrespected, I don’t wish nobody else pass through this experience.

Horrible. I thought it would be a great experience. I called ahead of time to find out the cost to transfer my lines from another carrier. I then decided to go to a store to do it. There internet did not work.I had to drive back 3 times, then they only did 1 phone, and told us to go home and call in to have the other lines transferred becuase it was taking too long. My time wasn't important his was. Now I'm being charged double for 3 months... since they haven't added my promotion correctly. Paying an extra $150 each month and being told they will have it fixed in 1-2 months is not ok... it has been 3 months and now they have no answers! This is ridiculous.

Honestly, this story is just sad. My girlfriend and I booked a hotel through t mobile on t mobile Tuesday. We received a confirmation email 2 days before we arrived to the hotel. Then, upon arrival, the hotel told us they had been booked for months and someone should have called us to let us know what hotel they were relocating us to. Nobody did. After calling t mobile, they said they had no idea what I was talking about. Then I called Priceline (they are partnered for travel) and they told me they had no idea what I was talking about. Then I called this little company at the bottom of the confirmation email, rocket travel. Rocket travel finally had our reservation details, and made us wait 2 hours to hear back from them about relocation. During this time, I called several hotels in the same area and finally found one with two rooms available for only a $50 difference. I quickly called them and asked to be put in that hotel and said I would just pay the difference. When they finally called back, they tried to put us in a cheaper hotel over 3 miles away....in New Orleans....on st Patrick’s day. Have you ever been to bourbon street on st Patrick’s day? It’s insane. Since the whole point of the TWO hotels we chose was to be within walking distance, I declined and told them we needed to be closer. I then waited on hold for OVER AN HOUR before the guy came back and told me that the company they subcontract through, Agoda, REFUSED TO PROVIDE ANOTHER OPTION. They told me they did everything they could to address my concerns, even though I found them a hotel to switch us to and basically did their job for them. Their proposed solution? Give me a refund and call it even. So, I had driven 7 hours, paid roughly $600 for a hotel I couldn’t stay at, spent several hours on the phone talking to various companies trying to get help, and the ultimate solution was to give me my money back and leave me in New Orleans with nowhere to stay. To say I’m upset is an understatement. This was supposed to be a special trip for my girlfriend and I (I had planned a proposal) and the entire trip was ruined. We ended up paying another $600 for a different hotel that price gouged us due to the late notice and we were given a disgusting, dirty, 10 by 10 jail cell to stay in. Also, by the time we got a room we were so hungry so we stopped at a place right outside the hotel to eat....my girlfriend ended up getting food poisoning and throwing up/violently having bowel movements for the next 12 hours. Thank you t mobile, Priceline, rocket travel, and Agoda for the trip of a lifetime and one I will surely never forget. I am going to post this review on every website and social media platform I can find until one of you address this situation. We have also started pricing out other phone carriers because your companies are pathetic. You can fix it, or lose a loyal customer of over 10 years. Up to you.

They were good but lately their customer service is bad. 80% is overseas support but they advertise us baed in Maine. Just trying to port a number over to their network which is a very basic process has been a nightmare over 7 days not done each time I get a text saying they need my assistance to call, each time they have no idea why ilm calling and I have to explain to the support person again and each time they assured me it's taken care of and should be ported over in 24hrs only to get a text the next day to call them and the same process starts all over again. I posting this review while on hold with them 7 times ilm doubtful

WORST RECEPTION EVER.. BAD FOR BUSINESS CUSTOMERS! We had for 8 years a business account with Sprint with 4 phones and were very happy with it without any problems. Now its T-Mobile and we had to switch out the sim cards. What a difference. At all the important places we are constantly going, even in our home we have very poor or NO reception. If we try the mobile hotspot we have NO internet. What the heck. Not that we would be in the middle of nowhere. It is right in cities and populated areas. This is a totally useless service for us. They will probably charge us an arm and a leg if we want to get out of that contact.

Customer service in general is pretty good with T-Mobile. They are a bait and switch company,they offer a free phone if you switch and then end up charging you if you decide you don’t want their service,and you go in and you tell them that you just wanna get connected but you don’t want to be on a contract and suddenly you end up on a contract for 24 months with your free phone and you ask them what the contract says they forget to tell you that it’s a contract for 24 months and that if you switch companies you’ll end up paying for their free phones. The reason I asked them to tell me what was in the contract as I had forgot my glasses but they omitted the parts that I needed to know. I regret switching to T-Mobile as soon as my contract is up I will be done with T-Mobile I would not recommend this company to anyone. They are very dishonest company

This has to be the worst company to deal with out there next to comcast. The customer service is the worst I have ever dealt with. If your lucky enough to even get someone you can understand you will be even more lucky if they are able to actually fix your problem. The illegaly locked out a phone that was already fully paid for and getting it resolved I just keep getting hung up on. I couldn't be happier with the fact that I switched from this company and the lack of care they have for customers is insane. I'll give them 5 stars when they go out of business that's the best thing that could happen for them

I have had the worst experience with T-Mobile customer service ordered a phone the phone almost 2 weeks ago no UPS never delivered phone now I have no phone they charged me for the phone they also put the insurance on my bill I have talked to numerous to numerous T-Mobile people nobody is willing to help I have to wait wait like what kind of service is this If you're thinking about going to T-Mobile don't count on their customer service because I have been a long time customer of T-Mobile bubble and this is the way they have treated meat oh By the way it was a $1500 phone that I bought after I got 5 lines with them With H phone costing over $800 And this is how they treat you rather than just sending me another phone they tell me I have to wait until their investigation is dinvestigation is done but the UPS people have already told them they lost it

I have had sprint /t-mobile since 2005. The cell service has always been descent. I would not recommend this company to anyone. The service after is the worse. I tried to give a number on my account to a person who bought my business. Two different stores in two different cities wouldn't do it and advised me to transfer the number to a different provider. On a different note I have insurance on my phone, I dropped it and it resulted in a Crack in my screen. It was a 29 dollar deductible, which is understandable. But when I placed the call for repair I was informed that accidentally cracking a screen is a 99.00 deductible. How does a screen cracked except accidentally??

With the new merge of T Mobile & Sprint it’s been a little crazy. They are now offering 55+ customers a $29 per month rate for unlimited talk & text.

I canceled my postpaid plan with T-mobile and moved to a prepaid plan. I was told by a T-mobile representative that my post-paid account was canceled and that I didn't have to worry about it anymore. However, not long after that, I realized that I was still paying for my post-paid account. Now I have charges from my post-paid and my pre paid account. I called T-mobile and asked why they kept charging me and they told me they will issue a refund so I waited. The refund never came through so I called today and they said they canceled the refund ?????????. I am only a college student struggling to keep up with my bills. I have spent hours talking with customer service and my issue is still not resolved. They don't seem willing to cooperate and my entire experience with this company had been exhausting and I would never recommend them to anyone.

I was with Sprint and now that they sold the company they suggested to migrate with T-Mobile and so I did it last December, the Customer Representative offered me the MAGENTA MAX plan for the same amount of money that I used to pay with Sprint but when my first bill came in January 2022 they charged me a different amount they didn't honor their word - Just can't understand WHY a customer has to pay when a company merge to another. Very disappointed about their Customer Service on BOTH companies, now I've been charged $100.00 more, so, I went to the store and and call several times and they're saying that they had a GLITCH on their system back in December 2021 a when they migrated my lines and that they CAN"T HONOR what they had offered me. THIS IS THE WORST COMPANY

On 01/23/2022 I made a call to T-Mobile Customer Service Department, with the intention of requesting information about their Wi-Fi internet service. The Representative was very kind and offered me a 1-month free trial for this service, she explained to me that they were going to send me a hot spot and that if I didn't like the service, I could return the device in the closest T-Mobile store. I got the device 2 days later and I started using it, unfortunately the WIFI service didn't meet my expectation, the internet connection was very unstable and didn't meet my needs. So, I decided that I was going to visit the closest T-Mobile store to return the hot spot. On Sunday 02/13/2022 when I reviewed my account I noticed that the charge for this service was already included in my invoice, o I called Customer Service to explain the situation and let them know that I didn't want the service and request the fix of the invoice, that call was a complete mess, more than 40 minutes on the phone, I talked with 4 different representatives and none of them was able to solve my situation, instead they out me on hold. I ended the call and decided to just go personally to the closest T-Mobile store and solve the problem in person. Today 02/15/2022 I visited the closest T-Mobile store and the representative there told me that they cannot receive the hot spot, made me call the Customer Service line again and they told me that to return the hot spot is a very difficult process because it has been already more than 14 days! This is unacceptable! I feel that they lied to me just to sell me a service, and I really don't like this, I've been a T-Mobile Customer for more than 7 year now and this is not the way to treat loyal customers! I'll keep insisting to be able to solve my issue, but I'm feeling very frustrated at this point!

TMobile - Where do I begin, at this point I would tell you to run. Run fast and far. I am a Customer of several years. T-Mobile sold me two phones under a "promotion" and turns out that particular model of Motorola phone will not work on their 5G network. So, I have two lines with non-working phones (one belongs to a child and the other a HEALTH CARE WORKER! just purchased in December 2021. To make matters worse both managers at local stores I visited (SAM in particular on Carlisle) have completely disregarded the issue and not even bothered to call back after multiple visits/calls. The District Manager is unavailable and all I can get is a mortified agent apologizing for the lack of any resolution over the last THREE WEEKS! AGAIN, NON-WORKING PHONES T-Mobile sold and will not replace! I am a single mom struggling to keep up and to have been forced to spend over 7 1/2 hours already dealing with this issue is unacceptable. NO RESOLUTION...NO CONCERN FROM MANAGEMENT.I feel stupid and taken advantage of for trusting this company to honor what they say they will do. DO NOT TRUST ANYTHING. ASK QUESTIONS, THEN ASK AGAIN TO SEE IF YOU GET THE SAME ANSWER...GOOD LUCK IF YOU EVER NEED ANY ASSISTANCE WITH A NON-STANDARD PHONE ISSUE! You are not a customer that is valued…

This company sucks! I purchased a brand new phone after turning in my perfectly fine 11 Pro Max they told me they would give me $1000 for it as a trade-in and I got a new phone. They gave me $280 and the new phone does not work! It’s been over a month and the only thing they can do is tell me to go somewhere else or call someone else. I’ve been to the store a couple times called and left reviews And all I got as help was a promise that somebody else would call me back and never has! I can’t say enough about how horrible this company is and I hope you’re not the next person taken advantage of! Go for Verizon

We have had a terrible experience with T-Mobile recently. We had been with T-Mobile for 8 years and when we moved to a new city we couldn't get cellular service in our home. So, we had to switch providers. We called them to ask how much cancelling our service would cost and they quoted us $X; so we cancelled and paid that. Now 6 months later out of the blue, they are telling us that we owe an additional $169. They failed to mention this when we first called about cancelling or any of the 3 or 4 times we called them since to find out why they were still billing us for the monthly plan even after we cancelled. They have admitted that they failed to properly notify us at the beginning about the extra $169, but they won't do anything about this. We were initially misled; then later neglected and they will do nothing to make amends for their errors. We are in the middle of disputing this and they sent it to collections just days after sending us the first notice. It feels like we are being bullied by this large corporation which is hiding behind it's terrible customer service who did nothing to help us. Beware the accuracy of the information and support you will get from T-Mobile!

T-Mobile and Sprint!!!!! When T-Mobile took over Sprint , they could not get my phone(NOTE 20 PLUS ULTRA) to work on their new system. So, after a month of being without a phone and not getting it resolved, I decided to go with another carrier. I sent the phone back, and my bill was paid. Now, they want to send me collections for the remaining cost of the lease on the phone that they got back. They have proof that they got the phone back. They said I was still under the lease on it even though they could not provide service to it. I've been going through this with them for a year now. I have called and been on hold numerous times for over an hour, trying to talk to a supervisor, and no one will help. I have been promised that one will call me... to no avail! This is now going to affect my credit. I had been with Sprint for over 10 years... T-Mobile has the worst customer service and phone service, and the local stores can't help. Jeers T-Mobile.

Zero stars if that were possible. Tried to transfer from my old Tracfone to T-mobile. It has been nothing but torture. Why do they even have online customer service. They keep sending me to the local store. The local store keeps telling me to talk to the people online. Finally gave up and cancelled and tried to return the phone. It took me multiple phone calls, two visits to the local store, and several hours, including about an hour and a half standing in the store trying to just return the damn phone. It has been weeks and even though they confirmed receiving my phone back, they have not processed the refund. So I'm back to calling online customer service to follow up and they are sending me back to the local store. I can't think of any other business I've interacted with online that is so torturous to deal with.

I like T-Mobile a lot I used to have a lot of problems with my phone not working but since I switched I haven't had any problems. I think that is also is a good price.

We had tmobile for the past 2 years and it has been horrible for this. We moved to an area with no reception and fought with customer support for weeks until they finally sent us a range extender. We paid the fees associated and it we had minimal service in a large city. After we moved due to the horrible customer service and constant unknown charges on our account I dropped them and moved to Verizon which costs me less and I have better coverage. Despite calling in to cancel my lines, they continued to bill me for another month, added on extra fees, and fined me for not returning the cell spot which I paid for! Not only that, before I even received my final bill from them I was sent to collections. My entire experience with this company has been a gigantic headache and I would never recommend them to anyone.

I like the service but the switch promotion where they will pay off your phone up to $1000 is shady. I paid off two phones with my credit card totaling over $1900. They reimburse you with a virtual card and mine have been unable to transfer to my bank account. It has been over 30 days since they were approved and now they are resorting to cutting me a check and say that it will take up to another 20 business days excluding weekends and holidays for me to receive the check. I was with AT&T for 20 years and switched to T-Mobile hoping for a great experience but unfortunately that has not been the case. Best of luck if you decide to switch....

They billed and charged me twice with two different amounts for final bill and would not correct it. in-addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

T-MOBILE SUCKS!!!! SERVICE IS HORRIBLE. My phone had issues 3 months ago and it took me speaking to several T-Mobile reps and being directed to go to 3 different stores, who didn't have service departments or only operated by appointments only. After wasting an entire day, my husband googled a repair using ITUNES. Fast forward to today....my phone suddenly stopped working again and could not be fixed after taking it to both T-Mobile and Geek Squad and attempting to use ITUNES again. I've been on the phone back and forth with T-Mobile and Assurant now for over 5 hours. After speaking with several reps and supervisors from both entities, no one seems to know what they're doing. Assurant won't cover the claim because the phone is not damaged and considered mechanical failure AND also states that the phone is still under warranty. T-Mobile keeps telling me Assurant has to cover the claim. I've been transferred back and forth now so many times that it's beyond poor customer service but even BIZARRE at this point. While realizing that there is a language barrier when conversing with representatives, coupled with background noise, poor connections, and incompetence like no other, I'm literally in utter disgust and one of the representatives even had the gall to ask me to upgrade with them. HELL NO! As soon as I get this issue resolved, I'm taking my business and the two other phone lines that I pay for elsewhere.

T-Mobile has the worst customer service! I would give a 0 if I could. I have had an issue with our son's account that I have tried to resolve since he is out of the country at university. Nonetheless, he got a calling card to call the T-Mobile in the US, was on hold for 22 minutes and finally got a customer service representative who told him that I could address any issues since I am a signer on the account! Visits to different T-Mobile stores equal the same run-around; "visit the south side store since the manager who set up your account now works at that store." Calls to customer service result in my being told that a supervisor will call me back and no one ever does. THE ABSOLUTE WORST CUSTOMER SERVICE. DO NOT WASTE YOUR TIME WITH THIS SERVICE PROVIDER, EVEN IF YOU CAN SAVE A FEW DOLLARS PER MONTH.

I had a very bad experience with this store. The only person who really ended up helping was Allan. It all started last week when I tried calling for an appointment so that I transfer my service from AT&T. The webs site at the Cochran store in Simi Valley indicated they open at 10:00 am. I started calling at 10:00 and rang for an hour but no one answered. Finally I decided to try the t-mobile chat. I was told that someone would help me right away but I waited for more than 15 minute before someone answered at which point I got a completely lazy inadequate person that kept asking me questions which I first responded. It sounded like I was chatting with a child, I would pro described that person as absolutely not as art person. I would respond but the person will take for ever to respond to me and will not acknowledge my answers. Finally after 30 minutes of getting nowhere I decided to hang up and the person had the audacity’s to say “thank you for chatting with me”. Who does t-mobile higher for those jobs??? At that point I decided to just go to the store. I spoke with Bryan who seemed a nice guy and supposedly he took care if the transfer, but that was not the case. He also told me that hours had changed because of COVID but this is now almost 4 years since it started shouldn’t they have updated it?? He made a mistake and neglected to let me know that in addition to the pass code from AT&T I also needed a transfer pin. At 3rd visit to the store trying to resolve the problem I finally spoke with Allan who at my 4th visit to the store was able to resolve the problem. I spoke to 2 managers who kept bringing up excuses instead of acknowledging that the matter had not been handled properly and I have been grossly inconvenienced me with loss of my time. I told them that Bryan had made a mistake and they should acknowledge that and see that as as learning experience. The African American manager finally acknowledged that and apologized . The Latino manager didn’t. By the way I am Latina myself so no racism here. On top of this while Allan was diligently trying to help me with the transfer a short Latino sales person whose name unfortunately I didn’t get, approached me at the tall table where I was standing next to Allan asked me to move a table because he “had a client”.Allan was making phone calls to AT&T from a phone connected to that table. I had been standing for a while and needed to sit down. I have Parkinson’s and couldn’t stand any longer so I told the sales person “no” and I pointed out to the fact that Allan was busy there. The sales person made a face and walked away. I couldn’t believe how rude he was towards me and towards his own colleague. I spoke with the 2 managers again and explained to them what had just transpired. I told them that I have Parkinson’s and needed to sit. The African American manager said to me”that’s why the guy suggested I sit at the table.” I had to tell him that I Never disclosed to the salesman or Allan that I have Parkinson’s. What do you think about that? Both managers kept coming up with excuses until finally the African American manager said that he will talk to the salesperson. I have never been treated like that. This was my 4th visit to resolve the transfer of service and I was hoping to buy an iPhone 13. I don’t know if I will return to this store. If I do it will only be to see Allan and to give that salesperson a piece of my mind for being so rude all in all it has been a nightmare dealing with these people and their service from the very beginning. Ah an I will note that on the times I was there I saw 2 other people that were not very happy themselves. Very dissatisfied and disappointed with the quality of service I received there other than Allan’s help. Yes, Bryan was nice but clearly he was. It knowledgeable of what was needed to properly transfer the service. The Latino manager should also be retrained as well. Top of it all before I left he said to me “we heard you”. I don’t think so and that’s why I wrote this long and detailed review.

Do not fall for there hipe over a phone to be better then the one you have unless you know it to be true i did and sent them back my old phone and was told i hade 30 days to return the phone back to them if it was not what i liked but when i tryed to give them back the s21 5g ultra they told me i was past my 20day time frame when i was told 30days so they say that they cant find my note 10+5g ultra now to give back they sent text messages telling me i needed to send my old phone back are be charged for not sending it back and the text messages started right after i turned on the new phone so now they are saying sorry you are stuck with what to got i have asked to have all my phone calls that they say they recorded listed to by a supervisor so they would here were i was told i hade 30days to return the phone And they are saying that there not sure they can do that So here i sit with a phone that is no were better then the old one i hade so stay away from there hipe that the phone you are looking to buy is better then what you have unless your phone is so old it needs to be replaced Are do as i am going to do and take my 4 phones to Verizon to were they will make a good deal to get 4 more line added to there portfolio

This phone company is the worst so by far. When I bought a new phone and I got it delivered home the representative disconnected my phone line because a mistake she did and didn’t even try to fix it. I had to call back many times and spend a lot of hours on the phone using my wife’s phone in order to fix this issue. No apologies were given. I ha have so many internet problems with them, the only way to fix them (according to t mobile) was paying even more money to them (I guess if you have a better 5G you have to pay extra because of their horrible signal everywhere). I upgraded my wife’s phone and I need to trade it in recently but t mobile made my life impossible to do it. They gave me wrong information of how to trade it in. When I complain I was just told that I can cancel anytime. Stay away from this company.

My mother-in-law got a new phone in November. The agent set her phone and monthly installments onto my account by accident. Figured out he put it on the wrong account, and switched it back to the right one... Except he forgot to move her monthly installments. He moved my husband's lease instead. Fast forward 4 weeks, 12 hours and a cancelled account- and guess who TMobile is still trying to make pay for their error? Yup, that would be me. I had the pleasure of a supervisor say "well, we know it's our mistake but we're only charging you a small amount each month". Seriously? So we cancel my account, pay off the two leases that actually belong on my account and find out that they're still going to try and make me pay for her instalment plan even though it was their fault. I filed a BBB and CFPB complaint against them today. I never signed an agreement to have it on my account in the first place. Stay far far far away from these folks. AT&T 5G is way better and I don't have any phone or billing issues for that matter

I left T-Mobile for the fact they were trying to bill me for my watch after I paid it off three different times. They told me I had 90days to pay off the final bill; it hasn’t been 30 days and the sent it too Collections. I paid it off but what I was paying I wasn’t getting that great of coverage. Every time I went off of WiFi I couldn’t Connect to the internet, had to restart the phone. They have picked up so real bad habits from sprint. I went to AT&T and I’m playing less and I get HBOMax for free. Shadiest part is I loved T-Mobile and now I wouldn’t use them if they was the last cell carrier on the planet.

I have a fairly complex problem with the primary phone on a two person account being destroyed and the owner being unable to speak. For months no one at the company could solve. Of course I always had to spend loooooooong times waiting for a someone who did not know what to do. Then someone one came up with a possible solution, but gave me an incorrect email to submit material to. More loooooong waits on the phone. Finally someone who understood the issue and gave correct address. Then I had hope -- email came from a human being! But alas, it did not address the issue. Some more emails, which seemed to move things forward a bit but ultimately did not solve the issue. This has been going on for months. Bills of course come regular as clockwork and I would be cut off if I do not pay up. I need some access to the the destroyed phone or I would have gone to another provider half a year ago.

I would give zero star if I could, customer service is terrible, the person named Gisete at the store very deceived, offer a plan and a lot of talk , but what I got what something very different, every month my bill was 20 to 40 dollars more, the manager at the store didn't (Jonathan) didn't want to hear my side or my story, very rude, everything that was said to me when I sign up was not true. They offer free phone and I was paying for the phone. very traumatic experience with this store and with the customer service. I am so glad that we have many other options of providers, for sure never ever I will go back to this company.

Ordered phone online could not understand the salesman sounded like he was working in living room with kids and others in background. Phone didn’t work much roaming at work no signal most of the time. Missed calls and texted because phone would not ring . Took to store two times for same problem. Didn’t help. Went with different carrier so needed to return phone letter has take to nearest t mobile store well they aren’t set up to help they say take to a corporate store an hour away from where I live. They can’t help surprise surprise!!! They say call 800 number they will send label. Yeah ok right!!! After 3 times calling asking for label to return before they took out of my account 200 for phone. Finally got label sent phone they took the money out of my account. So now today 4th time asking for my money back with proof they receive phone December 15 still getting the run around. Don’t use t mob

My entire neighborhood, 90049 zip, has been without service, zero bars, for 4 (FOUR) days now. Thousands of us! Our calls, chats and emails lead nowhere. They try to upgrade our phone, say it is or is not a down tower, will call back and don't, I should call them (with a phone that doesn't work!) Their "experts" act as if each of us has our own individual problem when it's obviously THEIR big problem. Expert insisted it was my phone settings and fixed them so now can't even use wireless. Zero communication of what the problem is or when it will be fixed. Untold hours of frustrating wait times (literally 2 hrs) and being passed around from one useless person to the next. We have no other cell options in our canyon so they know we can't leave them.

Signal is supposed to be one of the best coverage? Yeah right. Salesman looked up my address said there was a tower close to us. I'm home most of the time and I kept losing signal, had to airplane mode and out a couple times a day. The "free" they set us up with Nokia x100 was crap. Text didn't come on phone until you opened messages. My husband at work couldn't get a signal while in the building. He went to the store 2 times the first week we got the service. He was told it was because of a wind storm. So we waited a two weeks and still no signal. We tried to verify my husband's military service and their servers weren't working to accept our emails. We went into the store to tell them about our problems with our service and the salesman said it must be our phones. So we asked him take them back. He said he couldn't and the manager wasn't there to talk to but he said he probably wouldn't either. So we left and went straight over to Verizon and signed up and got new phones. Best decision yet!

Yesterday ,i called the branch on 83rd Elmhurst, stressed over an apparent lock out I caused driving my car home. The man at the counter never said hello just what s the need. I showed him my contract from Broadview that I paid for the google to be open, with that Manager, I said I could not speak to him, the store was closed. He took the phone brushed threw the pone touched the counter computer, then not once did he explain to me what he did. just said its done. I left in a nervous state as I told him I need the phone to clock in at a job I have there in Elmhurst I'm going after here. I get to work then at home discover he never gave me back my contract for Taxes, never waved me down in the parking lot. Just now 12/1/22 I called the store a man answer's what's the problem, voices he does not know anything, they throw away paper not theirs or shred it. I said you couldn't wave me down in the lot, or call the Manager in Broad view? H e became mad at me, and said go to the Dealer ask him to help you then hung up the phone. My nameBridget L contract under Paul L. These papers are Tax needs.

DO NOT USE THIS CO. THEY ARE AN ABSOLUTE JOKE! BUSINESS OWNER WITH THEM 3 MONTHS AND NOTHING BUT PROBLEMS COSTING ME THOUSANDS IN LOST $!!! FIRST TRIED TO CHARGE 2 MONTHS FOR 2ND LINE DIDN'T EVEN HAVE EVEN AFTER STOPPING IN STORE 2X AND CALLED 3X AND SUPPOSEDLY FIXED EACH TIME! THEN SET UP AUTO PAY AND CHARGED 2 WEEKS EARLY WITHOUT NOTICE WHICH IS ILLEGAL! DROPPED AUTO PAY 2 MONTHS AND NOW THEY SHUT ME OFF BECAUSE THEY SWITCHED MY DUE DATE TO 10 DAYS PRIOR TO WHAT IT HAS BEEN AND NO REASON IT SHOULDVE BEEN SWITCHED!!! MY BILL EVEN SAYS IM NOT DUE FOR 10 DAYS! !@#$%$# JOKE OF A CO. AND NO ENGLISH SPEAKING REPS ALL CUSTOMER SERVICE ARE IN INDIA WITH HEAVY ACCENTS THAT SPEAK 90 MILES AN HOUR AND CAN'T UNDERSTAND A THING THEY SAY!

T-mobile is the worst! I've had Sprint for years no problem when T-mobile took over nothing but problems. My phone drops calls all the time. When I call I was told because I have to many trees in my area and I needed to upgrade my phone. That's BS because my phone is only two years old and l've lived in the same place for eight years without any problems until you'll took over. I've been on the phone with them for hours on numerous occasions about this and still NOTHING but they make sure to debit my account each month to get their money for services I can't use! At&t will be getting my business. I sick of T-mobile

Complete Scam!!! I switched from ATT to T-Mobile and I was provided with a quotes from some guy named Mr K from Phillipines. I even have video recording. They said, they do not send email with the quotes, but assured all will be taken care off. Once I joined, I am getting standard rates, high device cost. Billing says that quote is not valid. Tried reaching to Mr K but he is not contacting back. Stay away from sales quotes, unless you get in writing from T-mobile ! Promotion Zero cost for switch Carrier fee for porting in phone Iphone 12 mini (with the credit for porting in phone) 99$ for Samsung Galaxy

Awful company!!!! I was a sprint costumer for for many years, no problems. Within two week weeks i was lied to by t-moble associates 4 times. Double billed me and won’t return fees. I was told Sprint was merging with tmoble and i had to switch. Witch cost me. Told me it would be cheaper for same service, wasn’t. Free earbuds that was a lie too. Then contacted t- mobile directly. Costumer service lady was very nice and did try to fix my concerns and agreed with them but a day later she left a message saying that Sorry the company denied any requests. Please save yourself and go to another carrier, they only care about themselves. Liars!!!! I will taking a ride over to verizon to see what the dan do for me? Nothing can be worse than this company!!!!

Terrible. I tried to switch to T-Mobile recently. I was told I could keep my phone, it was compatible with their service. But when my sim card came from T M and was installed in my phone, they said it was not a compatible phone. Talked to another tech and he said my phone was compatible. Went back and forth for 2 days and more than 5 hours spent trying to get switched. Finally gave up and requested to cancel my order. I was switched several times to different operators and spent another hour just trying to cancel my order. Finally my order was canceled. With service like this I am so glad I did not switch from Verizon. T-Mobile service is the worst I have ever experienced.

T-Mobile pulled a bait and switch on us when we went on Saturday December 11th to order a iPhone 12 for Christmas for our 11 year old Daughter. This is her only gift for Christmas. They show you an availability of 20 phones you place the order and then they are supposed to ship within a week. The reality is they don’t know how much availability of the phone there is they just show you that. Then when you call customer service for five days in a row they give you the same answer it’s ready to ship. Reality is it’s not ready to ship. They just try to appease a piece a piece and then finally apologize when it doesn’t show up on time. I understand with the holidays that shipping can be delayed a few days but it is now Tuesday the 21st and the product still hasn’t shipped. When you call customer service all they tell you is ready to ship. Do not lie to your customers and tell them that a product is ready to ship when you don’t know that the product has shipped. You are a multi million dollar company and you should be able to tell your customers when the product is ready to ship from the manufacture and actually shipping. Not tell us it’s available and try to push us off. Thank you for wrecking Christmas T-Mobile.

If you are thinking of switching to T-Mobile I would think hard on if the cost is worth your time (3-10 hours or more). Since we started this transfer in August, we have had one issue after another. It started with getting the phones. The online rep assured me that they would arrive by Wednesday or Thursday later that week. She stated that she chose two-day shipping so we should be good to go. That sounded great because it would give me the weekend to meet with my kids and get all four lines switched over. However, that was not correct. We ended up calling into customer service on Friday just to sit on hold for 30+ minutes while she “search for my delivery” (supposedly calling UPS). When I was sick of waiting in silence, I asked what is going on and she stated she found them, and they would be delivered in 15 minutes. I hung up waited over fifteen minutes and nothing. Called back in and found out that my call was never logged on the account. The agent just didn't want to do her job, so she wasted mine. This second agent was able to find my phones, but they were not going to get delivered until Tuesday. This was because the original agent chose ground instead of express two-day shipping. Which means I would have to wait another week to get my lines switched for my family since we only had time to do this on the weekend (45+ minutes). When the phones finally arrived, we started trying to switch over our phone lines at home (1.5 hours) and were told to come into the store because it would be easier. So, we setup an appointment and went in. The Sugarhouse Store did seem to be able to help and we thought that would be the end of our issues with the switch (1 hour in store for switch). However, that was not the case. When our first bill came through, we were charged twice for the same amount. When we called T-Mobile on this new issue, we were told they could not find the second account and that we would need to report it as fraud to our own bank (45 minutes on the phone). So we did. I went through the whole process of cancelling the card, reporting the fraud (not sure how much time I wasted this time), etc. and thought now we are done.... However, that is not the end of this saga. Over a month ago we received a bill from T-Mobile stating we had a past due balance of over $300. I went online checked my account and it was paid in full. So, I thought that it was a scammer just trying to get my money over the holidays. A month later, I received another bill and now it stated I owed $900 + for the phones that I was currently using. Upon closer inspect it looked like the numbers were the dummy lines that were original setup so they could mail me the phones. I called in and they couldn't give me any information on this account because a pin was never setup (30 minutes). It was not my account. I was told the only way to fix it was to go into the store to verify my identity and then this second account would be cancelled. Once I went to the store to clear this up, it came to light that the Sugarhouse store might have caused this issue. That I had a second account setup that did not get attached to the free phones that came with the promotion. So, after another two hours or so in the store to get this new issue fixed I am hoping my drama with T-Mobile will finally be done. However, they are still not sure that what they are doing now will fix all the problems, or if I will be charged the full amount of the phones since the promotion is no longer available. If the later ends up happening they stated, the only thing I can do is go into the Sugarhouse Store and get them to pay for the phones. SO, I may have to waste more time going into the Sugarhouse store to get it fixed again. In general, I am stating that if you don't want to waste your time, you might want to reconsider switching over to T-Mobile. Hopefully my experience is not the norm, but beware. All the time I have spent to deal with this problem is just not worth it. This has been

I have been with T-Mobile just about they started. The service was not at all good the customer service was amazing. Now they are just as bad as Verizon. Have to wait 2 hours to get someone . In the meantime they sent me a message that an authorized user bought a phone. There are 2 of us that can make changes. Me, the original one and the other one is deceased so.....why do I have to wait due to your error? I never thought after all these years and countless people who I brought to this company that they would become one of those companies.

They're overbooking their appointments in the stores, the times given out are for appointments WAY too short for what the reps are actually spending with customers. I've tried to get help at the store twice and walked out both times after apparently being invisible. The reps seemed to be treating the customers they were helping nicely, but the 1st time the 2 customers were wasting time joking around without anyone trying to keep them on track, neanwhile I was totally ignored. Today when I showed up for my appointment on time I waited, invisibly, for 45 minutes before walking out. I wasn't too busy, I WAS THERE! I'm so sorry I left Verizon and may port my number back to them. I'm feeling it's worth giving up the $27 savings at T-Mobile to have better customer service with Verizon - perhaps! Or perhaps I should find a T-Mobile store in a dinky little town where people are treated more courteously. I'll try that, then decide.

I had a terrible experience at TMobile in Torrington. A girl there was wearing a shirt that said “Say goodbye to scam calls, “ So I asked the 3 people there how to stop the scam calls. Well, the manager, Chris, and the girl, Sarah, completely ignored me. So, I said, I wasn’t kidding, I really want to know. They continued to ignore me so I asked Melvin, who was helping us, their names. So Melvin, seeing that I am mad that they were talking about food and ignoring me, gave me the very simple answer. I am amazed everyday with the terrible customer service that there is these days. Melvin was wonderful and helpful. Chris and Sarah acted like they were hanging out and not working. They had to knock on the office door before entering cause something was going on in the office that they had to be warned. This office is always very unprofessional but this was the worst. Edit: I got my daughter a new phone a month ago. I had been with Sprint for 15 years. When getting the phone, I explained that in 15 years I haven’t had the issues that I have when the merge happened. I asked, if I decide to go with another service, can I return this phone and when should I do it. He said it’s not a problem, they would take it back, as long as it’s not damaged. So I started service with AT&T and my daughter went back to T-Mobile yo return the phone and they won’t accept it. So now I have a brand new phone, I can’t use and T-Mobile wants to charge me $1099. Isn’t that wonderful. DO NOT GO TO T-MOBILE. THEY DON’T CARE ABOUT YOU, no matter how long you’re with them. Most all other companies would take care of people that stay with them for so long. NOT T-Mobile. Sprint was awesome. T-mobile IS NOT. I’m done with those jerks and this review will go everywhere.