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5.3

Overall Score

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Rishard Krehe Orlando, FL

Started off so so, cell service is very good customer service is hit or miss

2 years ago

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T E Sherman, TX

I use this Wifi in my Audi and it has only gotten worse. I'm usually stuck with 2G service at best.

2 years ago

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Dave Merritt Palm Desert, CA

Service areas are not very broad... Moved just 1000 yards away, no service

2 years ago

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Nomar Glendale, AZ

Price is awesome but service or signal to week call drop all the time

3 years ago

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Tatyana Chernyak Maple Grove, MN

the most terrible pricing and service. I will never have Tmoble again. Very frustrating costumer service.

3 years ago

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Zapata Clute, TX

No very happy bad service bad signal on my area hard to talk to costumer service

3 years ago

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Karen Hartnack Norcross, GA

High priced bad connection we have changed servers for reasons of poor customer service

4 years ago

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Jimmy Hall Houma, LA

T-Mobile is a good phone company but it can be slow at times and it's okay for people to use.

4 years ago

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Carter Merrill Pleasant Grove, UT

T mobiles coverage isn't very good. I have used Verizon and it is so much better in so many different ways.

4 years ago

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Kalli Binks Payson, UT

We had nothing but problems with T-Mobile. Horrible costumer service, unexplained fees and VERY bad reception.

5 years ago

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jessica Mesa, AZ

Their customer service is horrific and their rates are high. I do not recommend this company to anyone.

5 years ago

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Cody Enslow Pleasant Grove, UT

I couldn’t stand them. Bad phones are offered to you, with bad coverage at bad rates over time. No thanks

5 years ago

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mgillings

Loved my bill, hated my service. Everytime I went downstairs I lost all service....had to switch.

5 years ago

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Carson Walker Provo, UT

They have pretty good coverage and good pricing.

5 years ago

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P Crawley Pleasant Grove, UT

I was with T-Mobile for over 10 years but switched because the customer service and cell coverage was so bad.

6 years ago

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Michael Adair

Constantly throttles my internet around a week before my monthly payments.

2 months ago

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Sarah Williams

Horrible company and worst customer service. Fraudulently bills your account.

1 year ago

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Spark Plug Olathe, KS

Fast speeds. Low security and privacy for mobile phones

1 year ago

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Grace Altice Roanoke, VA

I have never any worse customer service!! I will NEVER use T-Mobile again.

2 years ago

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Homayon Tavakoli Kihei, HI

After 2 years I left . But they keep charging my credit card.

2 years ago

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Chris Adams Portland, OR

Overpriced crappy network. Customer service sucks.

2 years ago

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John Davis Philadelphia, PA

Bad service use to be good dont know what happened but very poor service

2 years ago

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carlos leone Miami Beach, FL

Worst company ever ! Worst signal! Worst customer service!!!

2 years ago Edited November 15, 2021

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Jay Cole

Their service area isn't as good a Verzions

4 years ago

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Brianna Miami, FL

Most of the calls are dropped and can barely talk on the phone.

5 years ago

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K.M. or Anonymous

Horrible reception or zero reception, frequent dropped calls

6 years ago

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Anonymous

Customer service, dropped calls, billing

6 years ago

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jolene

Awful customer service no support when needed

6 years ago

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j Phoenix, AZ

close your doors losers im with AT&T now 100x better coverage then t mobile

8 years ago

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Alejandro Minneapolis, MN

They take your data not marer if you use WiFi all the time...!

8 years ago

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Anetra Johnson Saint Louis, MO

Monthly billing rate is good, phone reception is poor.

8 years ago

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Mike Perrins Spring Hill, FL

They have very poor service in my area and would not take the phones back so I was left will a bill

2 years ago

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sharon brown Pascagoula, MS

Reception is scarce. Calls are dropped frequently

2 years ago

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Tamika Jefferson Houston, TX

Extremely poor signal rural areas. Frequently dropped calls.

3 years ago

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Renee St Louis, MO

Horrible service! Can’t receive phone calls at my own home. Called numerous times nothing done

3 years ago

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George Lozier Puyallup, WA

Poor cell phone service. Verizon is the best all around. Their data plans were too expensive.

3 years ago

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Nate American Fork, UT

If you like not having good strong service or you prefer 1x or 3G over LTE then go with t mobile

5 years ago

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jordan cummins Gilbert, AZ

Not very good service, always seemed to be charging fees of some kind.

5 years ago

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Hannah Cummins Gilbert, AZ

Poor customer service, hidden fees, ​and confusing contracts.

5 years ago

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Marlene Taylorsville, UT

As they get bigger there prices increase and quality down.

6 years ago

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Jamie Skydell North Bergen, NJ

Horrible customer service. STAY AWAY!!!!

1 year ago

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Latasha Johnson Chicago, IL

Very unhappy and left with no phone Bad

2 years ago

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Nanida

The customer service doesn't what they doing

4 years ago

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Regretful Everett, WA

Still worst services available. No network drop

4 years ago

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hugo dominguez

is not working and the company don't care

4 years ago

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Maurie C.

poor customer service, no help with phone locking up

5 years ago

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Sumit Kumar Herndon, VA

Worst coverage. Data is very slow on LTE

5 years ago

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Maria

Rates and quality of service poor reception

6 years ago

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Bons

Their coverage is just way too hit & miss

6 years ago

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Vonda Unruh

TOTAL LIARS!!!!! NOTHING PROMISED WAS DELIVERED!!!!!!

7 years ago