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5.3

Overall Score

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R S Kansas City, KS

I have been a customer for at least 25 years. And have always been happy with them until yesterday. I went in to buy my granddaughter a phone which I raise. And noticed tax was way higher than it should of been, So I questioned it. They said its a one time activation fee of 35 added. I said since when! This is my phone number that I've had for years and we are switching the sim card over. And so the argument began. I will also mention I haven't worked in months because I've been busy fighting cancer. So I had to get in my bill money and take out the other money. This is nonsense. My husband and I both need new phones too. But they just lost two sales. I am going back to buying off of market place or Craigslist. Very very disappointed in this practice that started last year. And the lady waiting on me said it's always been that way! Wrong! I said I can't wait to get my survey when I leave the store. And for the first time ever they did not send me one.

5 months ago

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Michelle Thomas Anaheim, CA

T mobile is an amazing company. They took over Sprint and my phone service has been great. No dropped calls and 98% of my calls are clear. They have amazing customer service. I have been very happy.

6 months ago

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Rinji Tanimu New York, NY

This telecommunication company provides wireless services which includes text messages,data and video calls at cheap and affordable rates. This company is the best and customer care is also very good

7 months ago

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Dagda “Ataraxia” Iontach San Francisco, CA

Pros: great coverage That’s one after that it’s all down hill. From here on out they don’t differ from any other major carrier. Tech support is outsourced to foreign companies whose employees are not really tech savvy they are just reading off a screen and don’t appear to listen to anything you have said. They spend there spending there budget in this order advertising, sales, then collections, new installs, tie between maintenance & customer service/tech support. Just a suspicion but I don’t think there is any training for tech support other than an English reading and speaking weekend crash courses.

7 months ago

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Russ Hamstring Lake Havasu City, AZ

I have never had an issue with T-Mobile in the great many years that I have used them. The service is great and very rarely loose a call. Their customer service and support are very good and will send a phone right out if you loose or break your phone. Thanks for the wonderful service T-Mobile.

9 months ago

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Ashlei Hudson Chesapeake, VA

I've been a satisfied customer for over 5 years. Love that hot spot is included, as does my child when she wants to use her tablet in the car. Have used my phone without problem with travel internationally. Bills are consistent monthly, no hidden fees, and insurance plan is easy to navigate if your phone breaks. Only problem I've encountered is service in some rural areas. Otherwise, great service and great company.

9 months ago

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Barbara Alexander St Louis, MO

Moved to T-Mobile on July 9th, with consistent issues from previous provider. T-Mobile staff remained calm and patient and always professional in their interactions and conversations with us as the process stretched to more than three hours.

10 months ago

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Sherry Betts

I was originally a Sprint customer and was merged with T-Mobile. The transition was smooth overall. I have been pleased with the cost of having three lines & the safety plans. Reception has been good, and call dropping is low except for when a nearby tower is down as it was in my neighborhood recently and no one could hear me on phone calls & I could not hear them.

10 months ago

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Ricardo Ortiz (El Profe Ortiz Videos)

I did switch to T-Mobile and will never go back to the other companies. I always have a signal no matter where I am in the USA. This has changed everything in the communication world. I Highly recommend you try T-Mobile, I guarantee you will be 100% satisfied.

11 months ago

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Anita Lauhoff Tampa, FL

I switched form AT&T after 25 years and why didin't I do it sooner? I thought they were giving me good deals...NOPE. But T Mobile is more reasonable in the cost of the cell service and Internet! Plus they had deals for a new phone. I was gifted a few things like Netflix and APple News but I have not used them yet.

11 months ago

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Alex

I've been with T-Mobile for more than 3 years now , and I have to say, I'm amazed. The coverage is perfect, even in some more remote areas where other carriers tend to drop off. The customer service has been top-notch too whenever I've had an issue, they have been quick to resolve it with friendly and helpful support. Their plans offer great value for the money, and international roaming included. It's amazing.

4 weeks ago

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Jennifer Costa

Not happy with the service near my house. But overall not bad anywhere outside of my town.

1 month ago

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Chase Victorson Yonkers, NY

T-Mobile is a well-known and respected wireless carrier that offers reliable and widespread coverage across the United States. They also have a great presence in Europe which makes international coverage their special sauce! I would get them just for this. With a variety of plans available, customers can choose options that fit their specific needs, whether it's unlimited data, family plans, or individual lines. T-Mobile's customer service is highly regarded, with representatives who are known for their helpfulness and willingness to resolve issues promptly. Additionally, T-Mobile's Un-carrier approach, which eliminates certain fees and offers unique perks like Netflix and international roaming, sets them apart from other carriers and adds value to their service. Overall, T-Mobile provides a solid wireless experience with competitive plans and excellent customer support.

1 year ago

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S. R. Orlando, FL

Two parts to this review. First always beware of a FREE promotion because its not really free. Second there are some good supervisors who will fix things that their workers messed up. About two months ago a T-Mobile lady told me there was a free hotspot device promotion and I could take it or have my old T-Mobile device re-activated. She said the new device was newer, nicer, free except for the $5.85 I had to pay for taxes. I went for it and things were okay. Then today I decided I wanted to cancel my hotspot device and thats when I found out it was NEVER free but I was under a contract for two years. And if I canceled it, I would have to pay almost $80.00. I flipped out and I flipped out some more. I finally got a very nice supervisor who put credit on my account for the amount of the device to be used for my monthly payments and I just had to pay off the device itself. It was a give and take for the same amount. Soooo.....I'm telling everybody. Nothing is Free in this world but JESUS CHRIST and GOD THE FATHER! Don't fall for these free promotion gimmicks! You might not find a nice T-Mobile supervisor named Veronza to help you like I did. :-) :-)

1 year ago

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Charles Cheek Miami, FL

T-Mobile has in my opinion one of the very best 5g cellular networks. (I have an opinion because I was a Telecom Engineer for cellular networks for 23 years) 5g is a designation for an extremely fast data network and T-Mobile has a footprint that covers most of the United States. Voice calls RARELY drop & they have great customer service I was never employed by T-Mobile but I did work AT&T, Verizon, and Southwestern Bell cellular companies before I went into business for myself and now retired

1 year ago Edited September 6, 2022

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John Rudick Lockport, NY

We ( my wife and I) just switched from AT&T to T Mobile this week. I think we got a great deal on new phones and an Apple Watch, along with the phone plan. So far everything is working great. We had to go back to the T Mobile store to get a few of the minor things fixed but it wasn’t any trouble. Our salesman ( Andrew ) was knowledgeable and very friendly. I am glad we switched.

1 year ago

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Pamela FURST Charlotte, NC

I've had Tmobile for decades and have been very satisfied. I'm a Realtor so I use my phone alot. My phone had slowed down and I couldn't figure out how to get things moved from internal to the SD card. My husband took it to the N Charleston Rivers Avenue office and Shonnetta N fixed my phone. She deleted unused apps that were draining the battery and moved everything over to my SD card. She recommended a new phone with 4 times the storage which I WILL do the next time I have a closing. I am very pleased with Tmobile and am so grateful to Shonnetta Ne.

2 years ago

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BillRI Narragansett, RI

Was almost ready to switch away from TMobile, but a woman named Sarah in their customer service unit in Maine helped me out quickly and got right to the point with a solution to my reception problems. Had some hiccups with out of country customer service wasting a bunch of my time, but she was able to help out some immediately and followed up as she said she would with further details a little later. After all the crappy covid customer service from most companies, this was a welcome relief. If every customer service experience was as good as the one she created this would be a much happier time for all of us.

2 years ago

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Diane Hyland Charlotte, NC

We ordered T Mobile on line and phones came in the mail, because my husband and I are somewhat technically challenged we couldn't set them up. We went to the T Mobile store on Strickland and I was wicked happy as well as surprised that Angula took so much time to help us with our phones even though she didn't sell them to us.She was very patient , and through. She is a great example of what customer service should be like.

2 years ago

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Robertb Gutierrez CA

If you are seeking for a "Above and Beyond" experience.... TMOBILE customer service and supervisor Wilson and Joshua sure came thru tonight. They saved me over 100.00 on my monthly charges not to say the least, but Wilson's patience and customer service was so outstanding that I decided to stay with TMOBILE. JOB WELL DONE !!!!!! THANK YOU GUYS FOR TURNING IT AROUND AND STANDING BY WHAT YOU GUYS STAND FOR... TMOBILE HAS OUR BACK!!!

2 years ago

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Mandi Colorado Springs, CO

I LOVE T-Mobile for my phone carrier. I have used other big-name providers before but I have never been as satisfied as I am with my T-Mobile. Their military discount is literally the BEST compared to all other options as they give you an actual 50% off of your bill. Not just your plan, your entire bill. On top of the massive savings, the coverage area is huge and because the company is international, you can travel to certain countries and not have to pay extra international charges which is also super awesome!

2 years ago

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L CH San Diego, CA

I am soo grateful forthe help I received from Hugo at Tmobile plaza bonita. Thanks to his amazing help I was able to locate my phone and recover it! I thought my phone was gone for sure. He help me back up & lock my phone (just in case ). Afterwxards he helped me set up my phone with more storage and showedme how to understand some features I didn't know how to use. He provided excellent customer service!

2 years ago Edited November 11, 2021

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Verenice Espinoza Chicago, IL

I dropped my phone and the screen shattered also leaving my screen unresponsive to the touch. I took a visit to T-mobile on 47th and Pulaski. Jailene has always had exceptional service skills while working fast and efficiently. I was out of t mobile with my upgraded iPhone 13 and some accessories in an hour. Hands down always the best place to come and if you’re looking for someone to guide you in your cell phone services- ask Jailene.

2 years ago

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Judy Tepe Mason, OH

We signed up for T-Mobile cell phone service through the kiosk at Costco Waterstone. They were very busy, but also very knowledgable and helpful. We love our new cell phone service! Special thanks to Brittany and, especially, Theron, who helped us very much!! We are seniors and not very tech savvy, and they had great patience with us. They were very helpful! We love T-Mobile and we love Costco!!

2 years ago

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Tracy Deleon Lake Wales, FL

I bought a phone about 3 months ago, and hated it. Happen to stop by T-Mobile while out shopping,to see if they could help me get a new phone and a cheaper phone plan. Noah, the sales guy was super patient and answered all my questions and concerns. I am loving the new phone already! Superfast and crisp colors. The sales manager Corey was awesome too, offered to credit my account after I complained about some of the prices. Thanks guys!!! Amazing customer service!!!

2 years ago

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Aaron H ,

Wonderful customer support, helpful representatives, attractive website, NO contracts or hidden fees, solid LTE coverage and even better 5G when compared to the other carriers, etc... My list could go on for days about why I think T-Mobile is the best carrier in the U.S period. They value the customer first and are willing to be flexible with financing. If you are looking to switch then I highly recommend taking a look at T-Mobile before the rest of the pack.

3 years ago

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KC Gilbert, AZ

COVID-19 closed our favorite store and we reluctantly went to another who in the past had very bad customer service. To our surprise a new crew was in town. And now the store located at 1385 E Warner Road, Gilbert AZ is on the goto list. Thank you David you were a surprise for this store, hope you and the crew continue on the upward trend for best customer service.

4 years ago

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James Conder Eagle Mountain, UT

when I had a personal cellphone I was with T-Mobile. I loved their coverage and prices at the time. Eventually when I started traveling for work and moved out of the city the coverage wasn't as good anymore. I'm hoping that if/when I do not have a company cell phone anymore I can go back to T-Mobile and see if the coverage has improved where I live.

4 years ago

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linda lloyd Ligonier, PA

I would just like to thank Michelle J, Mobile Expert, and Sheila C, Store Manager, for the wonderful service they provided us when we got our new cell phone at the store located in the Westmoreland Mall, Greensburg PA. Michelle knew everything about the phone (s) and the service plans, it was a pleasure having her there to help us make the decision that would best suit our needs. Sheila went to another store to get more of the new model phones because they were out so we could purchase one. We will definitely be returning! I love the phone!

4 years ago

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Sierra Beck Herriman, UT

I recently switched to TMobile with my family and so far it is great. We are on the T-Mobile One plan and it's working great. I am out of the country now and I am so glad the T-Mobile unlimited data and texting is included. Sometimes international plans can be super expensive. I bought my phone, OnePlus 6t through tmobile and it was simple and easy, no problems.

5 years ago

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Bobby McMillan Lakeland, FL

I have to say, I am quite happy with T-Mobile right now! Last week I moved to Alaska for work and was questioning whether or not I'd have service in Seward. Not only do I have service, I have full 4G LTE service. Because T-Mobile and GCI which is the primary provider in Alaska, have an agreement together. The signal is phenomenal! I will say, my phone Bill is twice as much as id pay on prepaid with a paid for phone. But I also do like my phone!

5 years ago

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Hannah Giles Pleasant Grove, UT

I have had T-Mobile for about three years and we have three accounts on our plan. It has been a problem-free experience. My only complaint is that when I have called to ask a question or about an issue, it is difficult to reach someone who speaks English proficiently enough to understand what I am trying to say. The last time I called, asking a question about my automatic payments, the customer service person was very kind and tried to be helpful, but she could not quite understand what I was asking, so I just gave up. Besides that - which could happen with any company - I have had a pretty positive experience.

5 years ago

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Lindsay Davis Baltimore, MD

I'e been with TMOBILE for 13 years. Rarely do I get bad reception. The reception is very good. They give good discounts on family plans and also offer a Veterans discount (I am the Veteran). They make it simple, organized and inexpensive to upgrade your device. Their monthly expense is reasonable. The staff at any TMOBILE I go into is always willing to help and moves the line through quickly. The staff is also friendly whenever I go to TMOBILE store whether it's corporate or retail it does not matter!

5 years ago

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A.

T-Mobile has the most friendliest and Kindest Support Staff who treat you like a person and are willing to help out in any way they can! Also, T-Mobile offers weekly perks with T-Mobile Tuesdays which offer tons of promotions from free giveaways to huge discounts on every day goods, services, food, etc.! Another 'very' vital aspect is that not only does it have quality and reliable coverage, the affordability it top notch! Thank you T-Mobile!

6 years ago

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Jennifer Malvern, PA

T-Mobile is always nothing short of excellent. They are always very helpful and friendly. I always feel like I'm talking to a friend and they take their time when they help you. I've never had a bad experience with them in 10 years. I love T-Mobile Tuesdays as well. Super great offers and free stuff just for being with the best uncarrier in the world. I love the CEO and think he's innovative and creative in his approaches to advertising mobile. I am a proud member of the Magenta family!

6 years ago

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Pat Ron Shiruba Rosemead, CA

5 bars. 72Mbps download & 27Mbps upload with 4LGTE. Jump plan for only $2 more than standard insurance. Small monthly payment if you want a flagship phone. I add $20 to my bill for unlimited 4LGTE service as I burn through 14-20 GB data every month. Sure, I'm not paying $30-50 a month for service. But to get my features on your carrier you'll be spending just as much if not more.

8 years ago

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Edward Rodriguez Foley, AL

Switched from Verizon this year. I have more bars at home, more bars at work, TRULY unlimited data (no throttling games), NO contract, FREE data roaming and FREE texts in Europe, and starting this month, Canada is free. Great selection of phones, but all these whiners who complain about that need to realize with T-Mobile you can bring your own phone, so virtually ANY GSM phone that takes a SIM card will work no matter where you buy it. OH.. and did I mention I'm paying about $50 a month LESS than I did with Verizon? This really is a no-brainer.

8 years ago

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Kurt Underkofler Camp Hill, PA

T-Mobile over charged my account $58 for 13 months. Finally switched once I noticed. The supervisor on multiple calls said the bill will be removed. Just was notified it was sent to collections. They will not send you any information. This company is VERY CORRUPT!

3 months ago

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Dung giap Westminster, CA

Well I have been a customer with T-mobile for a while now over 5 years maybe more. I have tried different phone company before and which I don’t like it but what I like about T-Mobile The representative they very kindest. They’re Giving the best service to a the customer they making sure the customer satisfied and happy foreign service. maybe different peoples that like different company. But I cannot speak for no other people only for myself that I did get the best Service From the representative ,and the best of it I have no complaints throughout this year negative thank you to T-mobile.

3 years ago

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Rob Spring, TX

Prior to joining T-Mobile, I felt like every phone company was out to extract as much money from me. When I signed up for T-Mobile I was amazed when I got my first bill and it was clear to understand, I didn’t have excess fees that I wasn’t expecting, and the customer service is great. You can tell they treat their employees well when the people you’re talking to are inquisitive and willing to make sure you (the customer) is happy. I also added their child phone app to my kids phones, and it does a great job letting me control what my kids access. Overall, T-Mobile is the only large company that I trust to put my interest, as a customer first.

3 years ago

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Melissa Morgan , FL

I’ve been with T-Mobile for 10 years. The reason is service. They tell you on the phone that they want you to have a positive experience and they aren’t kidding. If you can’t get something done over the phone, you can walk in to their stores and have 3 people ready, willing and able to help. They know the issues inside and out. Plus! They have the best prices. I went to another service provider for a few weeks because of a promo and came right back to T-Mobile. They were awful--started gouging me. I was so glad to get a friendly, English-speaking local on the phone again to help me with some issues. Another thing--no holding online endlessly at T-Mobile. They’ll call you back really quickly if they’re busy--it’s the best way to go and doesn’t waste my time.

3 years ago

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Takiesha Mapleton, UT

Love me some T-Mobile! I have been with them for over 10 years and every experience has been great. When I have had a problem or a concern with my billing/phone the customer service department has been amazing and super helpful. They recently changed their policy so that each phone number had a specific team that handles customer service calls; which means when you call in, the notes on your account and the people working on it all know you and know what their team mates have done on your account. It saves so much explaining- also the cluelessness of the usual customer service game. Their coverage is comparable to other providers. The prices are extremely fair, and they offer deals and promos frequently. Super happy with them!

4 years ago

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George Yamamoto Chula Vista, CA

If you receive your bill via mail it comes around the 9th of the month and T Mobile expects you to mail in payment 10 days prior to due date which is the 22nd of the month. This gives customers 3 days to pay their bill or risk getting a late fee penalty from T Mobile. Does this seem right?

4 months ago

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Victoria Russell Troy, NY

Unable to make calls or send texts on an almost daily basis despite being connected to wifi. Usually due to having no network connection. Why pay for the "best" and still have the same issues as with the cheap services that are 1/3 the cost of T-mobile? For the $15 worth of Netflix & Hulu? I can pay for those subscriptions myself monthly & STILL save over half the cost of T-mobiles obnoxious prices. NOT WORTH IT! 😡

4 months ago

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Laura Fenwick Scottsdale, AZ

I have spoken to the manager at the store on 19th ave & Northern in Phoenix several times to fix my bill. He has been telling me that he is going to have the charges reversed since I never used the service, and it was only open for 4 days.. That's all good but I am still receiving a bill and nothing has been fixed. Tired of going in the store while the manager hides in the back. It has been going on for months. Just want it FIXED!!!

4 months ago

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Roger Woody

I would give less star's if I could. I was lied to off the ripped. The internet they sold me wouldn't work where I live and I was told that after the fact. I Canceled my service the day after I got it and 3 weeks later. They charged me a $100 for The internet I do not even have. So I would highly recommend not going with T-Mobile. It's a bunch of liars that will tell you what you want to hear just so you will take their product.

4 months ago

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Sinister Babe Kyle, TX

I really miss Sprint as a service provider, ever since T-mobile bought them out it’s been really bad service. But they are cheapest so I guess that explains it. They do have great deals we just got bogo iPad 10th gens so it’s a love hate relationship

5 months ago Edited January 15, 2024

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Michael Martin Atlantic City, NJ

switched from ATT. From day 1, most calls get dropped and more than 50% of text messages won't go through. After 12 FULL hours with Tmobile support, they could not figure out how to make their service work. I then asked chatGPT and it said to check if I was using Google messages. Sure enough, the employee at the store had installed and set that up as my text app WITHOUT my permission. I deleted the Google message app and Text messaging is better, now at least 80%, but still some are being missed and/or delayed significantly. We tested it is not location based. Tried connecting at 5+ cell towers with 5 bars and still an issue. Switching back to ATT.

6 months ago

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peggy cherry Fayetteville, NC

TMobile says they have service everywhere, but they don't. They maybe a cheaper company but I would rather have the quaity. If you are on a budget then this service is for you. Some of the places I go, which are in the rural areas, I could not get service. I needed something realiable.

6 months ago

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MAG

Spectrum. I only had cellphone service with T-Mobile. My iPhone is/was fully paid for. I recently received a final bill from T-Mobile for $69.09. They are charging me for equipment that I do/did not have. I called their customer service line, and the representative could not help me because I needed a pin number. She informed me to go to the store and have the merchant handle my concerns. I went to a local T-Mobile store, and the merchant said that he could help me as well and that I had to call customer service, to which I replied, “I already did, and they, too, said they can not assist me.” I was hoping that one of these representatives would resolve this issue. I want others to be aware of being over-charged by T-Mobile and their poor customer service. In short, If I had to rate T-Mobile, I would rate them with a one-star for effort!

6 months ago