T-Mobile
Is This Your Business?5.2
Overall Score
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Nam Denver, CO
I've been with T-Mobile for more than 10 years and let me tell you, T-Mobile takes really good care of their long-time clients. I have the Magenta plan for 4 people in my family and the cost each month is below $200. I use their app, which is very convenient, to view and change my plans if needed on the fly. Customer service number is 24/7 and the representatives are always kind. I'm not too concerned about having service when I go to the mountains or somewhere remote because I don't expect to have service. I know that for some people that can be a deal breaker. Last time I heard though, they are leaders in implementing 5G. I also have their insurance plan for a phone that they don't make anymore, which I highly recommend. For $12 extra a month, I can go out into the world and feel safe that my device is covered. I feel proud to be customer of a company that is growing so fast, especially with their acquisition of Sprint. Cheers to many more years!
2 years ago
Julie H. San Diego, CA
I was debating switching from Verizon to T-Mobile and was weighing the Black Friday deals. Rudy, a chat representative, was THE MOST HELPFUL PERSON IN THE ENTIRE WORLD AND HE DESERVES A RAISE. He was such a supportive and informative salesperson. Ultimately, I decided to stay with Verizon because they had a deal on exactly what I was looking to purchase. But, if they hadn't offered exactly what I needed... I would have switched to T-Mobile without hesitation. I must have spent an hour debating which to go with and Rudy stayed by my side answering any question I had. He's the best of the best and I hope everyone switches to T-Mobile.
2 years ago
Mike Ika West Valley City, UT
Ive been a T-Mobile customer for almost 20 years. They have great customer service. Every time I’ve ever had an issue, their customer reps have been very quick and very helpful. I hate having to go thru the automated operator to get to a live person, but other than that I love their customer service. T-Mobile is also cheaper than other carriers which is why I have stayed with them for so long. I wish they had a better upgrade program though. Ive been wanting to get rid of my iPhone 6 for a while now but dont want to pay full price for a new phone. Their upgrade program in the past was awesome, but the upgrade program now is just meh.
4 years ago
KEVIN BROWN Gorham, ME
Excellent all around service for the last 10 years. I would like a more intuitive website and a call in service that has a more intelligent automated responce that remembers your voice and preferences..maybe Male or Female choice .. ( paying bills for instance on your second call it would recall you prefer a female automatic voice responce and what you normally call about )..if possible it could track your location for instance and say " hope you have a nice day or night or say something positive about your make of phone or even comment on the weather. Their Customer Service both hard location and via phone have been great..I recently called about reducing my bill and they made it happen..very pleased.7
5 years ago
Brian GPWarrior
Thank you for making me feel like we have always been family. John Legere the CEO of T-Mobile has inspired me more than he knows. At a very dark time in my life just recently John's videos and tweets helped bring me back to life you could say. I'm playing guitar more than ever now after stopping for many years due to some challenges during my military service and after I got out. John retweeted a guitar video I sent him live on Twitter using #tweetjohn that boosted my spirits and I've learned to strengthen my faith and this might sound weird but all I want to do is help anyone I can. There is good in everyone and sometimes when people are doing bad all it takes is one person to reach out, hey or how are you? Even smiling at someone could change someone's day or life. You never know. T-Mobile is dedicated not because they feel obligated but because they care in truly addressing your needs and concerns and doing everything it takes to not only fix the problem, but also makes sure you are satisfied with everything before finishing the Call! #TeamMagenta
6 years ago
Tony Pena Whittier, CA
I was with Verizon for 18 years and switched to T-Mobile last year. So far I am super happy with them. They offer great customer service, they are much more reasonably priced and in my situation much faster data speeds that Verizon. I know that your mileage may differ but in my case where it matters most (home, office, etc) the service is better and faster than Verizon which is considerably more expensive, requires a 2 year commitment and and does not offer an unlimited plan for under $100. When I would call Verizon for support I often got attitude but T-Mobile is really good. I know that their coverage isn't as good as Verizon or ATT but for me it is good enough and they are growing their network footprint faster than anyone else. Plus as a whole, they are much more consumer friendly than the other providers. T-Mobile has been the single most influential company to get the bigger guys to at least consider to consumer and not flat out take them for everything they have. I will be a loyal T-Mobile fan as long as they continue to be consumer friendly, I refuse to give my money to the other guys when they make statements like Verizon recently made that they do not care what their clients say they will not give them unlimited plans. I will not support companies like that.
8 years ago
Jeff Bray Patchogue, NY
I don't understand Melinda Elizaldi's review. I simply forgot to pay my T-Mobile bill a couple of months ago. The following month I logged into my account, online, to pay my bill and saw a past due amount along with my current bill with a BIG total amount due.
They gave me a option of paying the past due amount in full or in payments. All I had to do was click on which ever option I wanted. I paid it in full, but I remember thinking that it was nice that I had the option if I needed it to pay my past due amount in a payment plan.
Maybe Melinda isn't a post paid customer, or maybe Melinda didn't know that payment plans were a option.
8 years ago
brenda morgan Morristown, TN
Great and good sales people to help..I really liked James B..He needs to be commended for his hard work.
2 months ago Edited February 12, 2024
Roger Woody
I would give less star's if I could. I was lied to off the ripped. The internet they sold me wouldn't work where I live and I was told that after the fact. I Canceled my service the day after I got it and 3 weeks later. They charged me a $100 for The internet I do not even have. So I would highly recommend not going with T-Mobile. It's a bunch of liars that will tell you what you want to hear just so you will take their product.
3 months ago
Sinister Babe Kyle, TX
I really miss Sprint as a service provider, ever since T-mobile bought them out it’s been really bad service. But they are cheapest so I guess that explains it. They do have great deals we just got bogo iPad 10th gens so it’s a love hate relationship
3 months ago Edited January 15, 2024
R S Kansas City, KS
I have been a customer for at least 25 years. And have always been happy with them until yesterday. I went in to buy my granddaughter a phone which I raise. And noticed tax was way higher than it should of been, So I questioned it. They said its a one time activation fee of 35 added. I said since when! This is my phone number that I've had for years and we are switching the sim card over. And so the argument began. I will also mention I haven't worked in months because I've been busy fighting cancer. So I had to get in my bill money and take out the other money. This is nonsense. My husband and I both need new phones too. But they just lost two sales. I am going back to buying off of market place or Craigslist. Very very disappointed in this practice that started last year. And the lady waiting on me said it's always been that way! Wrong! I said I can't wait to get my survey when I leave the store. And for the first time ever they did not send me one.
4 months ago
Michael Martin Atlantic City, NJ
switched from ATT. From day 1, most calls get dropped and more than 50% of text messages won't go through. After 12 FULL hours with Tmobile support, they could not figure out how to make their service work. I then asked chatGPT and it said to check if I was using Google messages. Sure enough, the employee at the store had installed and set that up as my text app WITHOUT my permission. I deleted the Google message app and Text messaging is better, now at least 80%, but still some are being missed and/or delayed significantly. We tested it is not location based. Tried connecting at 5+ cell towers with 5 bars and still an issue.
Switching back to ATT.
4 months ago
peggy cherry Fayetteville, NC
TMobile says they have service everywhere, but they don't. They maybe a cheaper company but I would rather have the quaity. If you are on a budget then this service is for you. Some of the places I go, which are in the rural areas, I could not get service. I needed something realiable.
4 months ago
MAG
Spectrum. I only had cellphone service with T-Mobile. My iPhone is/was fully paid for. I recently received a final bill from T-Mobile for $69.09. They are charging me for equipment that I do/did not have. I called their customer service line, and the representative could not help me because I needed a pin number. She informed me to go to the store and have the merchant handle my concerns. I went to a local T-Mobile store, and the merchant said that he could help me as well and that I had to call customer service, to which I replied, “I already did, and they, too, said they can not assist me.” I was hoping that one of these representatives would resolve this issue. I want others to be aware of being over-charged by T-Mobile and their poor customer service. In short, If I had to rate T-Mobile, I would rate them with a one-star for effort!
4 months ago
DANIEL F BELL SR Detroit, MI
What a bunch of Crooks...my phone stopped working so I took it in to them ... FIRST WORD OUT OF HIS MOUTH you need a new phone ....sells me a new galaxy phone ..... the brand new phone don't work it's got the same problem as the one he said replaced ... then disappears in the back room comes back out tells me there's a block on your phone it won't work for 24 hours ask him why did you sell me a new phone... argued and would not take the phone back there's nothing wrong with the old phone just wanted his Commission on a new phone.... my bill went form 30 a mouth to 70 a mouth tells me the phone is free.... but if you leave I own $110 ....so it's the same only different ....double talk.... all Crooks use double talk Crooks cheats robbers and scammers.... that's your T-Mobile.... the Galaxy phone has all kinds of problems my other phone worked perfect this one's got all kinds of glitches and problems in It software updates that don't fix anything don't recommend it at all flashlight keeps turning itself on for no reason randomly just dials somebody's number have checked it over and over for viruses it says it has none just a lousy working phone from T-Mobile
4 months ago
susan miranda
I went to Rocky point t Mobile!! Connor and Zane went above and beyond to help me. The staff is excellent all of them!!! Thank u for your continued support . Susan miranda
4 months ago
hamzah zoubi
T-Mobile’s in-store customer service left me feeling frustrated and disappointed. I visited the store to replace my internet router, but the staff refused to help me, claiming that the router was defective and that replacing it would hurt their numbers. They told me I would have to go to corporate or mail it in and wait for it to be shipped. I explained that I needed internet right away and couldn’t be without it for several days, but they still refused to help. I have a business account with 12 lines, but they didn’t seem to care about my needs. The customer service specialist was rude and unhelpful, and I was left without internet for several days.
I would not recommend this store to anyone. The in-store customer service is terrible, and the staff doesn’t seem to care about their customers’ needs. I plan to reach out to T-Mobile’s corporate team and management to file a complaint about this store and its poor customer service. I hope that T-Mobile will take steps to improve its in-store customer service so that other customers don’t have to go through the same frustrating experience that I did.
5 months ago
Dagda “Ataraxia” Iontach San Francisco, CA
Pros: great coverage
That’s one after that it’s all down hill. From here on out they don’t differ from any other major carrier. Tech support is outsourced to foreign companies whose employees are not really tech savvy they are just reading off a screen and don’t appear to listen to anything you have said. They spend there spending there budget in this order advertising, sales, then collections, new installs, tie between maintenance & customer service/tech support. Just a suspicion but I don’t think there is any training for tech support other than an English reading and speaking weekend crash courses.
5 months ago
Robert Horn II Pahrump, NV
T-Mobile offers a great Senior Plan. I like that their plans include all taxes and fees in one low price. As an extra benefit you get a Netflix subscription. Both my wife and I have T-Mobile and the coverage is excellent.
8 months ago
Barbara Alexander St Louis, MO
Moved to T-Mobile on July 9th, with consistent issues from previous provider. T-Mobile staff remained calm and patient and always professional in their interactions and conversations with us as the process stretched to more than three hours.
8 months ago
Sherry Betts
I was originally a Sprint customer and was merged with T-Mobile. The transition was smooth overall. I have been pleased with the cost of having three lines & the safety plans. Reception has been good, and call dropping is low except for when a nearby tower is down as it was in my neighborhood recently and no one could hear me on phone calls & I could not hear them.
9 months ago
Ricardo Ortiz (El Profe Ortiz Videos)
I did switch to T-Mobile and will never go back to the other companies. I always have a signal no matter where I am in the USA. This has changed everything in the communication world. I Highly recommend you try T-Mobile, I guarantee you will be 100% satisfied.
9 months ago
Anita Lauhoff Tampa, FL
I switched form AT&T after 25 years and why didin't I do it sooner? I thought they were giving me good deals...NOPE. But T Mobile is more reasonable in the cost of the cell service and Internet! Plus they had deals for a new phone. I was gifted a few things like Netflix and APple News but I have not used them yet.
10 months ago
Janet Esposito Bayville, NJ
I want to write a review concerning my recent experience with T-Mobile: Joe and the Crew are so very helpful at the Bayville T-Mobile Store in Bayville, NJ. Joe very patient and took his time with any issue I had. I will always refer my family and friends to Bayville T-Mobile. I cannot thank them enough.
10 months ago
Rose farbman Hollywood, FL
T Mobile has terrible customer service. They do not listen to you when you talk about your problems. They used to be very good. But they have gone downhill. You can barely understand the people that are trying to help you... It is extremely frustrating. They have changed my whole plan with a very poor explanation. I never wanted to change my plan. I had a big problem with the insurance with them writing the wrong problem with my phone. So they gave me a promotion so I would not have to pay for the phone, We shall see how that works out. I will say that Tmoble and the insurance went out of their way to fix the problem. But they just do not understand it took me 3 to 4 days on the phone arguing back and forth and a lot of stress for me...My blood pressure was through the roof. People do not want this kind of stress . We are paying for a service and want it done right .
11 months ago
Wanda Hayes
T MOBILE TRIED TO CHARGE ME FOR A BILL I HAD PAID FOR . THEN 2 DAYS LATER THEY TURNED OFF MY PHONE SAYING I OWED RECONNECTING FEES AND CHARGES!! WHICH WAS NOT TRUE
1 month ago
S. R. Orlando, FL
Two parts to this review. First always beware of a FREE promotion because its not really free. Second there are some good supervisors who will fix things that their workers messed up. About two months ago a T-Mobile lady told me there was a free hotspot device promotion and I could take it or have my old T-Mobile device re-activated. She said the new device was newer, nicer, free except for the $5.85 I had to pay for taxes. I went for it and things were okay. Then today I decided I wanted to cancel my hotspot device and thats when I found out it was NEVER free but I was under a contract for two years. And if I canceled it, I would have to pay almost $80.00. I flipped out and I flipped out some more. I finally got a very nice supervisor who put credit on my account for the amount of the device to be used for my monthly payments and I just had to pay off the device itself. It was a give and take for the same amount. Soooo.....I'm telling everybody. Nothing is Free in this world but JESUS CHRIST and GOD THE FATHER! Don't fall for these free promotion gimmicks! You might not find a nice T-Mobile supervisor named Veronza to help you like I did.
:-) :-)
1 year ago
Charles Cheek Miami, FL
T-Mobile has in my opinion one of the very best 5g cellular networks. (I have an opinion because I was a Telecom Engineer for cellular networks for 23 years) 5g is a designation for an extremely fast data network and T-Mobile has a footprint that covers most of the United States. Voice calls RARELY drop & they have great customer service
I was never employed by T-Mobile but I did work AT&T, Verizon, and Southwestern Bell cellular companies before I went into business for myself and now retired
1 year ago Edited September 6, 2022
John Rudick Lockport, NY
We ( my wife and I) just switched from AT&T to T Mobile this week. I think we got a great deal on new phones and an Apple Watch, along with the phone plan. So far everything is working great. We had to go back to the T Mobile store to get a few of the minor things fixed but it wasn’t any trouble. Our salesman ( Andrew ) was knowledgeable and very friendly. I am glad we switched.
1 year ago
Pamela FURST Charlotte, NC
I've had Tmobile for decades and have been very satisfied. I'm a Realtor so I use my phone alot. My phone had slowed down and I couldn't figure out how to get things moved from internal to the SD card. My husband took it to the N Charleston Rivers Avenue office and Shonnetta N fixed my phone. She deleted unused apps that were draining the battery and moved everything over to my SD card. She recommended a new phone with 4 times the storage which I WILL do the next time I have a closing. I am very pleased with Tmobile and am so grateful to Shonnetta Ne.
2 years ago
BillRI Narragansett, RI
Was almost ready to switch away from TMobile, but a woman named Sarah in their customer service unit in Maine helped me out quickly and got right to the point with a solution to my reception problems. Had some hiccups with out of country customer service wasting a bunch of my time, but she was able to help out some immediately and followed up as she said she would with further details a little later. After all the crappy covid customer service from most companies, this was a welcome relief. If every customer service experience was as good as the one she created this would be a much happier time for all of us.
2 years ago
Diane Hyland Charlotte, NC
We ordered T Mobile on line and phones came in the mail, because my husband and I are somewhat technically challenged we couldn't set them up. We went to the T Mobile store on Strickland and I was wicked happy as well as surprised that Angula took so much time to help us with our phones even though she didn't sell them to us.She was very patient , and through. She is a great example of what customer service should be like.
2 years ago
Robertb Gutierrez CA
If you are seeking for a "Above and Beyond" experience.... TMOBILE customer service and supervisor Wilson and Joshua sure came thru tonight. They saved me over 100.00 on my monthly charges not to say the least, but Wilson's patience and customer service was so outstanding that I decided to stay with TMOBILE. JOB WELL DONE !!!!!!
THANK YOU GUYS FOR TURNING IT AROUND AND STANDING BY WHAT YOU GUYS STAND FOR...
TMOBILE HAS OUR BACK!!!
2 years ago
Mandi Colorado Springs, CO
I LOVE T-Mobile for my phone carrier. I have used other big-name providers before but I have never been as satisfied as I am with my T-Mobile. Their military discount is literally the BEST compared to all other options as they give you an actual 50% off of your bill. Not just your plan, your entire bill. On top of the massive savings, the coverage area is huge and because the company is international, you can travel to certain countries and not have to pay extra international charges which is also super awesome!
2 years ago
L CH San Diego, CA
I am soo grateful forthe help I received from Hugo at Tmobile plaza bonita. Thanks to his amazing help I was able to locate my phone and recover it! I thought my phone was gone for sure.
He help me back up & lock my phone (just in case ). Afterwxards he helped me set up my phone with more storage and showedme how to understand some features I didn't know how to use. He provided excellent customer service!
2 years ago Edited November 11, 2021
Verenice Espinoza Chicago, IL
I dropped my phone and the screen shattered also leaving my screen unresponsive to the touch. I took a visit to T-mobile on 47th and Pulaski. Jailene has always had exceptional service skills while working fast and efficiently. I was out of t mobile with my upgraded iPhone 13 and some accessories in an hour. Hands down always the best place to come and if you’re looking for someone to guide you in your cell phone services- ask Jailene.
2 years ago
Judy Tepe Mason, OH
We signed up for T-Mobile cell phone service through the kiosk at Costco Waterstone. They were very busy, but also very knowledgable and helpful. We love our new cell phone service! Special thanks to Brittany and, especially, Theron, who helped us very much!! We are seniors and not very tech savvy, and they had great patience with us. They were very helpful! We love T-Mobile and we love Costco!!
2 years ago
Tracy Deleon Lake Wales, FL
I bought a phone about 3 months ago, and hated it. Happen to stop by T-Mobile while out shopping,to see if they could help me get a new phone and a cheaper phone plan. Noah, the sales guy was super patient and answered all my questions and concerns. I am loving the new phone already! Superfast and crisp colors. The sales manager Corey was awesome too, offered to credit my account after I complained about some of the prices. Thanks guys!!! Amazing customer service!!!
2 years ago
Aaron H ,
Wonderful customer support, helpful representatives, attractive website, NO contracts or hidden fees, solid LTE coverage and even better 5G when compared to the other carriers, etc... My list could go on for days about why I think T-Mobile is the best carrier in the U.S period. They value the customer first and are willing to be flexible with financing. If you are looking to switch then I highly recommend taking a look at T-Mobile before the rest of the pack.
3 years ago
KC Gilbert, AZ
COVID-19 closed our favorite store and we reluctantly went to another who in the past had very bad customer service. To our surprise a new crew was in town. And now the store located at 1385 E Warner Road, Gilbert AZ is on the goto list. Thank you David you were a surprise for this store, hope you and the crew continue on the upward trend for best customer service.
4 years ago
James Conder Eagle Mountain, UT
when I had a personal cellphone I was with T-Mobile. I loved their coverage and prices at the time. Eventually when I started traveling for work and moved out of the city the coverage wasn't as good anymore.
I'm hoping that if/when I do not have a company cell phone anymore I can go back to T-Mobile and see if the coverage has improved where I live.
4 years ago
linda lloyd Ligonier, PA
I would just like to thank Michelle J, Mobile Expert, and Sheila C, Store Manager, for the wonderful service they provided us when we got our new cell phone at the store located in the Westmoreland Mall, Greensburg PA. Michelle knew everything about the phone (s) and the service plans, it was a pleasure having her there to help us make the decision that would best suit our needs. Sheila went to another store to get more of the new model phones because they were out so we could purchase one. We will definitely be returning! I love the phone!
4 years ago
Sierra Beck Herriman, UT
I recently switched to TMobile with my family and so far it is great. We are on the T-Mobile One plan and it's working great. I am out of the country now and I am so glad the T-Mobile unlimited data and texting is included. Sometimes international plans can be super expensive. I bought my phone, OnePlus 6t through tmobile and it was simple and easy, no problems.
4 years ago
Bobby McMillan Lakeland, FL
I have to say, I am quite happy with T-Mobile right now! Last week I moved to Alaska for work and was questioning whether or not I'd have service in Seward. Not only do I have service, I have full 4G LTE service. Because T-Mobile and GCI which is the primary provider in Alaska, have an agreement together. The signal is phenomenal! I will say, my phone Bill is twice as much as id pay on prepaid with a paid for phone. But I also do like my phone!
4 years ago
Hannah Giles Pleasant Grove, UT
I have had T-Mobile for about three years and we have three accounts on our plan. It has been a problem-free experience. My only complaint is that when I have called to ask a question or about an issue, it is difficult to reach someone who speaks English proficiently enough to understand what I am trying to say. The last time I called, asking a question about my automatic payments, the customer service person was very kind and tried to be helpful, but she could not quite understand what I was asking, so I just gave up. Besides that - which could happen with any company - I have had a pretty positive experience.
5 years ago
Lindsay Davis Baltimore, MD
I'e been with TMOBILE for 13 years. Rarely do I get bad reception. The reception is very good. They give good discounts on family plans and also offer a Veterans discount (I am the Veteran). They make it simple, organized and inexpensive to upgrade your device. Their monthly expense is reasonable. The staff at any TMOBILE I go into is always willing to help and moves the line through quickly. The staff is also friendly whenever I go to TMOBILE store whether it's corporate or retail it does not matter!
5 years ago
A.
T-Mobile has the most friendliest and Kindest Support Staff who treat you like a person and are willing to help out in any way they can! Also, T-Mobile offers weekly perks with T-Mobile Tuesdays which offer tons of promotions from free giveaways to huge discounts on every day goods, services, food, etc.! Another 'very' vital aspect is that not only does it have quality and reliable coverage, the affordability it top notch! Thank you T-Mobile!
6 years ago
Jennifer Malvern, PA
T-Mobile is always nothing short of excellent. They are always very helpful and friendly. I always feel like I'm talking to a friend and they take their time when they help you. I've never had a bad experience with them in 10 years. I love T-Mobile Tuesdays as well. Super great offers and free stuff just for being with the best uncarrier in the world. I love the CEO and think he's innovative and creative in his approaches to advertising mobile. I am a proud member of the Magenta family!
6 years ago
Pat Ron Shiruba Rosemead, CA
5 bars. 72Mbps download & 27Mbps upload with 4LGTE. Jump plan for only $2 more than standard insurance. Small monthly payment if you want a flagship phone. I add $20 to my bill for unlimited 4LGTE service as I burn through 14-20 GB data every month. Sure, I'm not paying $30-50 a month for service. But to get my features on your carrier you'll be spending just as much if not more.
8 years ago
Edward Rodriguez Foley, AL
Switched from Verizon this year. I have more bars at home, more bars at work, TRULY unlimited data (no throttling games), NO contract, FREE data roaming and FREE texts in Europe, and starting this month, Canada is free. Great selection of phones, but all these whiners who complain about that need to realize with T-Mobile you can bring your own phone, so virtually ANY GSM phone that takes a SIM card will work no matter where you buy it. OH.. and did I mention I'm paying about $50 a month LESS than I did with Verizon? This really is a no-brainer.
8 years ago
