T-Mobile

Billing policies at T-Mobile are like nothing I have ever experienced. Late fees after less than 30 days is, I believe, illegal. Ported my number out, the online account turned off - before 30 days, so I could not check the last bill. It got sent to collections before 30 days - DON'T get involved with these JERKS!

Horrible customer service. Not very knowledgeable about the customers after they were told customer personnel information. Poorly trained with a guy telling him what to say, because he was to dumb to know what to say. Then transfered me to someone else giving me the run around you lost my business.

tried to find the platform with the highest average score just to bring it down. This company deserves no good reviews and you should get as far away from them as you can. They will make you pay for a service that doesn't work. I called multiple times requesting help and I was just passed along to the next person that didnt know what they were talking about. Finally found starlink and I forgot how good internet actually ran until now. STAY AWAY FROM T MOBILE

I was a Sprint customer for 17 years. When I heard of the merge I was concerned that I would lose everything they provided. T-Mobile has done great thus far.

Store personnel in Montgomery Texas store lie to customers just to get a sale. What they promised was not delivered. Neither local store or tmobile customer will admit their error and make it right. I will change to any other carrier asap.

I got stuck with T-Mobile when they merged with Sprint. Coverage for calls/data was the worst– they blamed it on high network traffic but I would be sitting next to friends with AT&T, Verizon etc. – they would have service/internet & I would have nothing. Finally made the switch to Consumer Cellular – 2 of my 3 phones there was no issue to unlock & activate. My S21 showed unlocked to T-Mobile my phone had a message "please contact Sprint to unlock your device.” After spending over 6 hours on the phone cumulatively, receiving conflicting & incorrect information – the issue STILL is not resolved. I had been in touch with the executive office about the coverage issue and brought it to their attention. They advised they “regret” this occurred. Really?!?!!? Unbelievable that 5 different T-Mobile representatives had different answers to the issue including doing a factory reset which resulted in spending another 1.5 hours to set my phone back up. It’s been 1.5 days and I have to wait another 3 days for T-Mobile to figure out the issue. I strongly urge you not to do business with this horrible company. Apparently it’s the norm for customers to spend 6 hours of their weekend on the phone.

cell phone service is trash. By far worst cell phone service ever. No matter where I'm at it lags. Been up to the store 3xs and nothing helps. I paid off my phone just to get out. Been with then 5 months too long. Had 3 phones in my Okanagan and everyone had the same missed calls, dropped calls, lagging with the internet. Also my bill credits only hit 2xs then went back up. Waste of money I lost so much money with their horrible service. If you want the worst of worst with cell phone service and high bills with no credits go with them. Enjoy the dropped calls,missed calls that don't show but if you're lucky and the person that calls leaves a voicemail then you'll get the call but your phone won't show a missed call. Missed texts or texts not going threw, and lagging internet.

Im so disappointed I have excellent credit I switched 4 lines to T-Mobile from att. I wasnt to upgrade my 2 lines and they want me to pay high down payments on phones they lied to me over and over on at customer service that they would fix it but they didn’t after 4 calls still got the run around how they care I will leave reviews everywhere how they lied to me. I even asked about upgrades when I got the new service. They said Every customer is different that you get a spending limit. I have a 795 credit score and it’s just not right I will go back to att where I can get anything I want and just pay taxes. I would have never switched to save 30 bucks a month.

The only thing good is no contract*. However, no service or inconsistent service is no good with or without a contract. We have 3 phones, 2 watches, and the internet. If you take their so called free offers it makes you obligated for the term of what they offered free - so in essence there is a 2-year contract. You have to pay everything off (even though it was advertised as free) if you want to dump the crappy service. *Same thing with other carrier contracts - so just a way to sneak a contractual obligation into your phone bill without the actual words. Service is so bad we can be sitting side by side - same exact phone - 1 will have few or no bars and the other 3 or 4. One can search the internet with no problems. The other will sit and spin and finally say no internet connection available. These are phones - cell service - far away from home - fully charged - should not have to have an internet connection. We check what's turned on or off - nothing matters. We've complained - they do a reset - doesn't work - still no internet connection available comes up. Unfortunately, we also have their internet service at home and that isn't any better than the cell service. Just like the dropped phone calls, the internet is always disconnecting. If it's not disconnecting it is sooooooo slow and I mean slower than the old dial up connections. Many times, it will time out. Most of the time turning things (all) off and refreshing does little to correct the problems. Even if you're under the max connections - more than one connection can bring 1 or more phones/watches/tvs to that slow crawl or no service. I think as far as service reliability T-Mobile is by far the worst service I have ever had. The staff at the local store are pretty good. They can't fix a broken system but they give it a try. If their service worked as it should, it could be a good value - but when it's a daily problem - you get what you pay for. I've lost service once before and twice during my time on Best Company dealing with this review.

Had these jockers for over 2 years. Hardly anything good to say about them. The most unreliable coverage, their customer service reps are utterly clueless. They will sign you up to plans T mobile doesn't have. When they throttle you back ( aka prioritization) they will literally cut you off from dara/ internet. Their " unlimited plans" are just a lie , T mobile doesn't have " unlimited data plans" - none! Their app is as useless as they are , you can't connect to get your account information. " service unavailable " is more than a common error message you'll get trying... Their reps ( overseas of course) care only about the reviews they are asking you to write at the end of every single phone conversation with them. In short , just a bunch of lying scammers disguised as a reputable business.

Returned a wireless device. A few days later I got an email stating my bill was overdue, and they charged me a penalty. I paid it immediately, although I was told at the store I didn’t owe anything. So…a month later I get bill. It says THEY owe ME $13.50. Great. I assume they will put the amount back on my credit card. Nope. SIX MONTHS later and I am still receiving statements saying FINAL BILL, with a -$13.50. I’ve tried calling, but since I no longer have an account, they can’t find me. I’ve gone to 4 stores, been told they’ve sent me a “gift card” for the amount twice, never got anything. I asked for an email confirmation of a conversation and was told they didn’t have the ability to that! This company is unbelievable. Lousy customer service, incompetent sales force (one store, the salespeople were sitting on the floor joking and told me they were doing ME a favor!!), and the unmitigated arrogance of keeping money that should be returned to a customer. I would rather go without a phone or internet than EVER do business with them again.

Hello: I have been a T-Mobile customer for 10 years; I have 6 business lines with them. When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing. In so many occasions, the phone calls does not go though even though we are testing our own phones; the phones do not ring and the callers are directed to voice mail; voice mails are not notified for as long as 3 days. Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voice mail. I was looking at my phone the whole time. This was the straw that broke the cannel's back, and now I am searching for substitute to my business elsewhere. Sincerely, Michael

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money. If there are any issues you will be promised everything and anything, but you most likely will be left with frustration and regrets. I have always been friendly and kind and always paid my bills on time for years. But to them that doesn't matter. They would rather lose a customer than resolve a wrong doing. To this company, YOU DON'T MATTER. What a shame. I am looking for assistance on how to file a formal complaint but of course SPRINT and TMOBILE are not assisting with that either. Even after acknowledging that they made a mistake in overcharging me for hundreds of dollars.

I have been with T mobile since 1997 when I was stationed in Germany, In 2003 got it in the states... I'm very disappointed and thinking about dropping T-Mobile after the repeated disrespect and fraud being sent my way. I have had multiple phone's but on when I came back from Iraq in 2005 didn't work, another got an update two weeks after it was paid off and quit working. This is the third phone I have paid off and then get a system update and it either doesn't work or makes.it impossible to use. This latest update keeps eating my memory and I have delete almost everything off of it....after this last "system update" my operating system now takes up 113 of my 128.....and every time I freed up more room the system takes more memory. This is the company's way to force people to buy more and is illegal. My choices are sue T-Mobile or just change to a company that doesn't screw their customers.

These guys suck! Been with them for over a year and a half. Reception SUCKED for that time and after that long of complaining they offered me a booster for my home and it still doesn’t work all of the time! Sometimes my signal bar says, SOS! Tried my best to get something to work with them and was LIED to twice! Have an IPhone that I hate! And they want me to pay it off first before I can get an android and aren’t going to give me a good value if I trade it in! PISS POOR service and customer service! When you call customer service it usually goes to the Philipines and you can’t understand them almost every time!

Bad company, either cooking the client for money, or simply ignorant. As I was going to stay in the States for the summer, I bought a SIM card from June 15th to July 15th. The worst problem for me was that I had no connectivity at many places in Boston city and no connectivity at all out of the city. Since I have a device bought overseas (Samsung Galaxy A22) hardly compatible with US providers, that may be partially the cause. However, I had data connectivity at least at some places within the city, so that was not the main problem. My point against T-Mobile is the following. I was three times in one store in Boston explaining my problem, and they drove me crazy and lied to me and I had to spend so much time by myself trying to understand and fix the problem. Firstly, they didn't mention the device compatibility issue, simply sold the SIM card assuring there were no problems. Once sold, when the problems started they told me the solution was both to restart the device and reboot the connection settings every time I lost the connectivity. Didn't work. Thirdly, they said my Spanish SIM was blocking the US one and had to take out the Spanish. Again, didn't work. Then I came to the Verizon store and they told me the problem was that the T-Mobile network outside cities is simply bad and Verizon is far better. They also warned me the device was not compatible, so I could have problems. Verizon card, though a bit slower than expected, worked. For less than 30$, it is ridiculous and suspicious to behave the way T-Mobile did.

I don't know were to begin with, wait time of 1.5 hour for a call back? 45 minutes of wait time after the call back, being disconnected after the 45 minutes or when the representative called Dayna answered. I asked her to note my number and call me if we get disconnected but that did not help when she wanted to connect me to my account representative and I was disconnected. The irony is that despite having the last 4 digit of our business tax ID # my name, my password, my phone # and my business # she could not say why I could not log in to my password. Best thing to do for your shareholders is fire your CEO.

My mobile service provider recently change from Sprint to T-Mobile - thus far so good. Haven’t really needed much more than our regular phone service, No complaints.

I have been with T-Mobile for many years. Three months ago I added 2 smartwatches for my kids to my plan. They advertised a deal for one watch to be $10/month and then 2nd watch would cost $5/month for the plan. In addition the watches would be discounted from $12.50/month to $4.08/month for a total of 24 months. They then told me that it would take three billing cycles for these promotions to show up on my bill and when they did show up I would received credit for the three months prior when the deal didn't show up. To keep it brief, I have been billed three times without the promotion showing up and now just received my fourth bill with no promotion rate. When I went back to the electronic document that stated the promotion it has been changed online and says that we agreed to pay the full price and not the promotion price. There is no way for me to prove the promotion they offered and we accepted because I did not print the document when the exchange took place. They told me it would be available on my account online, but the document on there is NOT the agreement we signed. This is always something I had been leary of with signing documents electronically where you can't actually guarantee what you're signing and that the electronic document they file and email to you will be what you signed.

This has to be the most frustrating thing that happened to me. Too bad I realized TMobile is so bad after 10 years of being with them and now that I switched, I feel relieved. The problem is as simple as it could be, just requesting this TMobile phone to be unlocked, has been paid off 3 months ago even the final balance as well. Unlocking a phone, I am aware that can only be done through calling their customer service. I did not take the names initially because I thought it will be easy. July 30, called to request for phone unlock. Did that manual unlock, stating Error: 1019, representative aware. Was told wait for 72 hours. August 4, followed up, was told to wait again for 72 hours, and that an email will be received. No email received in all inbox including Spam folder. Representative aware, of Error 1019. I mentioned phone was already reset/rebooted, has been on the whole time, it is connected to wifi. Another provider sim card was tried out to check. August 7, called again, and stated it has been 8 days ago since initial request and nothing was resolved yet. Representative said issue will be escalated to resolutions department and will be prioritized, wait for 24 hours and will send an email. Again, not solved and no email received. August 10, my 4th call in 11 days, spoke with Diane. I asked to speak to supervisor but representative said supervisor was engaged in another call, instead tried to do all the things the past 3 representatives did, which I cooperated again and again. I am not even yelling, but already frustrated at this time. I requested to speak to a technical support, and still was unable to help and was told for again, issue will be escalated, will inform the higher managers, wait for 72 hours. Total time of call was 1.5 hours with that 0.5 hours (30 mins) of being on hold to wait for that transfer to technical support. Saying it will be surely unlocked since it is already prioritized and rest assured it will be resolved. August 11, after 24 hours, still not resolved. I went to TMobile store at the mall, stated they cannot help unlock a phone which I am aware but what more can I do if I can’t be helped at the only place where they say has the job to do that? I mentioned the whole story and my frustration and was told to go to this other TMobile store because it is the Corporate office so I went there, and I asked this guy if he can call for me. He said just call and say I am activating a line to get in the call faster. I said the problem is not getting to talk to someone but “the problem is not being solved for almost 2 weeks and I keep making this calls, waiting to talk to someone, hoping someone can find the problem and I have been very cooperative and patient, and kept being promised but the issue has like nowhere to go”. And he said he cannot make the call, that it has to be me… I went back home and called the customer service line for the 5th time, spoke with Lou, and I asked to speak to a supervisor immediately. Of course, they see the note, and she said she is very knowledgeable on unlocking phones, and tried to do another way which was unsuccessful again. I cooperated and I know she is just trying to solve it and not transfer the call anymore to the supervisor but seeing it still did not work, I repeated myself and said, please, let me talk to a higher one, and so I was transferred to the manager, some wait time again, and so I spoke with Christian, said is one of the managers there. Same thing again and again, telling me issue will be escalated, I do not know how many escalations it should go when this is my 5th call. He tried to cut me short because I am already so frustrated telling me “Rest assured Maam, it will be unlocked in 24 hours”. The exact same thing Diane, the representative I spoke to yesterday, said. I asked, “if this is still unlocked, who else should I talk to? Should I call and look for you?”.. and just said the same thing, “rest assured…” I’m getting tired of the promises. 2 days passed and I am already giving up because they will just keep me waiting for another 24 hours, my precious time has been wasted too much. I wanted to call that manager for him to know, but my husband stopped me cause I already am stressing on this for half a month. I believe there is a problem and I was cooperating and willing to find out the problem, but I never got the help I needed and it’s more frustrating that I do not know where to go anymore because even in person, I felt I was declined to be helped. This is TMobile’s service to former customers.

I strongly advise against using T-Mobile branches, as I have personally experienced being scammed twice at their locations in Vienna and Tyson Mall (Virginia). On the second occasions, I purchased a Samsung Watch with the understanding that I could use it as a standalone mobile device, leaving my Samsung Mobile at home. The employees assured me that I only needed to pay an additional $15 per month for this service, in addition to my regular plan. However, after a few months of paying for the service without using it, I attempted to make a call from my watch and discovered it didn't work. Several days later, I received a call from a woman claiming to be from T-Mobile's highest management staff. She informed me that I could not use the service separately from my mobile device and that I would need to pay an extra $5 per month to do so. Furthermore, she stated that I could not return the watch, and they were unable to investigate the circumstances under which the service was sold to me. This situation left me with two options: either pay $20 per month for the service or continue paying $15 every month for a service I cannot use. This is a highly unreasonable situation, especially considering that I could get a full data line from Mint for the same $15 cost. It's disappointing to encounter such scam-like tactics from the branches and witness the careless policy employed by the parent company. I believe these practices are unethical and exploitative. I hope that everyone dealing with T-Mobile is fully aware of the risks and potential scams involved. Please exercise caution when interacting with them, if you must deal with them at all.

Angelia Spivey Lubbock Tx . Should be able to pick 0. Of course the customer is never right apparently. I don’t think anything they said was true first, there was a free tablet that cost $200 which I found out it was not free and then it was too late to return it. They offered to trade in the phone there’s a commercial for the free iPhone 14 when you trade in your phone so they take away your phone and now you owe $800 they tell me it’s going to be $170 a month the bill is $240 a month and i have called over and over and over and they say they just haven’t put it in there yet. Or Cameron just put it in wrong. They’re going to fix it,. it just so frustrates me when people lie to sell you terrible service can only get the Internet sitting underneath the Internet when phones are supposed to have their own spot don’t switch so miss you AT&T even got the insurance OK it’s $200 to replace the phone, the broken equipment

Terrible company I tried back in may to get a prepaid account couldn't get one so I canceled cause my phone company wouldn't unlock my phone and they said they cancelled then a month later I was billed $55.39 I went back and forth with T-Mobile they asked for my phone number I'd never had a number with them and stuff they asked what number I was trying to transfer so I gave him the number that I was trying to transfer I gave him all my email addresses everything home address and my social security number and they said that oh none of the information they had on file none of it okay now it's been 3 months later 3 months later or 2 months later something like that and I get a bill for $200 and some dollars saying protect my credit blah blah blah and stuff and then I need to pay it off because my fee the bill whatever is saying that I was late and so they closed out my service my account so anyways we called T-Mobile we went back and forth for like two or three hours and everything just back and forth back and forth back and forth and stuff gave him the account number on the bill that they gave me oh they couldn't find anything well first they're like okay what's your login and all your information and stuff didn't know because I never created an account and stuff may I ask do you know your pen I said no I never created a pen I've never created an account so then they said okay well we can't get into the account but there's an account here so then they transfer us to another department same thing back and forth back and forth back and forth they couldn't get in and so then all of a sudden they transferred to somebody else bang for a bag and forth back and forth with them all sudden oh we can't find an account and data da duh that an account doesn't exist here and everything and yet houses and count doesn't exist when let's see I got a notice in the mail for $200 and some dollars that's owed and they took out $55.39 out of my bank account for an account this is crazy.

I went to t mobile i got some divices from them , but i cancelled everything before the 14 days terminated , they told me before i sign up with them , if i want to cancel all my money will be returned if i do cancel before the 14 days , i didnt like their services , i cancelled , but never got my money back , they took my the money from my account , and never want to return it back , customer every time iam calling they are saying that i will have the refund , now its been 3 mobths didnt receive any thing. I would never recommande them . They stole my money , i return the divices , never received my refund for it .

I have been looking into getting 2 phones for hubby and me. We are both seniors. Visiting one store and told we could get 2 phones free and cost would be $80 a month. I did a live chat a few days later asking if I could get one phone with internet, calls, text, etc and the other just for calls and text and told yes and how much. Went to another store and told the price is now $90 for 2 lines and cannot get one line with call and text and the other with internet, calls, text, etc. None of them matched price or what I can or cannot do. I will go to another store and see what they say.

Just a shout out I've been a t-mobile customer from the beginning customer service is amazing I requested to be put on waiting list for home internet they just sent a email to keep us informed love the service

T-Mobile in Puerto Rico is not what it is in the states. The coverage is not what you would expect. Their downfall is definitely inside buildings where the coverage suffers significantly. The Internet data speeds are fast but useless if you tend to need your phone inside buildings For work or college. I was forced to switch carriers on 2014, and have not looked back ever cents. I have to say that the customer service was good and the offers and promotions were very attractive. And the most recent years I have seen that the bundle offers are even better but Still having family with Tmobile. I can see their struggles inside buildings with Data Coverage.

Their service has been reliable for the 3 years I have been with them. My phone has been working well and my upgrade deal is very helpful by including the price in my monthly bill.

I want to compliment the T-Mobile staff at the Chouteau Trafficway store, specifically manager Drae and sales reps Codee and Zach. Outstanding customer support and patience!! Bravo!!!

Liz at the N. Collins location in Arlington Tx, is outstanding! Great personality, Knew exactly what I needed and handled my problem with ease! Quick, easy, and with a smile! Thanks Liz!

When I joined I got a crappy phone... Gal. A32 5g( that can't be updated). Wouldn't work in stores or on walks... Blank spots. Dimmed, sounds would affect up. It would turn off on its on. I got the run around in the store about it was just the call towers. Don't care for their Tuesday stuff. Recently I went to the store at the mall in fort Collins, Colorado. A very helpful young man named Brandon helped. Got to switch my phone to one I already had that actually worked. The other store told me I couldn't. My daughter got a different one. We missed the warranty by a week... Because the other store said we couldn't do anything. No matter how we complained. Not happy.

Well to start off, I was with a partner company using T-Mobile’s Network so when I switched to T-Mobile it should have been a fairly easy switch over. But I wanted to check out what they had for me before I would jump over to them. So my first mistake was to get in contact with them through a chat/texting meeting, but I figured I was just trying to get some information on the plans they offer and how it compared to the one I have now. So right away they asked what I was looking to have on a plan. I told them what I have with the company that I was with and that I was thinking about getting a home wifi and then dropping my cellphone data down to balance my bill out. So that my bill would be at least close to what I’m paying now. They checked for a bit and came back with the perfect plan for me and it would only be $35 today and that I would have all these benefits. So I asked several times what I would pay a month but kept asking if I was ready to get started. So if I told them that I didn’t want to be paying much more then what I was paying I figured it was going to be about the same price, and said okay lets get me signed up. Thought this was great, I was getting unlimited data, calls, texts, plus a home wifi gateway on it’s way and wouldn’t cost me anything extra. Then came the first bill in the middle of the month on the 25th or sometime, witch don’t work to well for me because I’m not paid til the beginning of the month so im almost broke by then. Well the bill came and I was shocked! It wasn’t even close to what I had been paying but 3X the amount I was paying! So I’m not to happy with T-Mobile and not sure I’ll be staying with them for long. And by the way that didn’t even include a new phone, I used my own phone I already bought myself. Think I got worked over. So be careful and ask questions and get an answer before agreeing to anything.

Was a great experience from the beginning. They had a 55+ plan for senior citizens. Good price and good service. They have several plans and phones available that fit your lifestyle. Would recommend to a friend or family member.

Ever since T-mobile took over sprint the range of service has improved dramatically. I don't know why i did not start with them in the first place but now it's great!! I have 3 phones under a 100 bucks a month with everything unlimited that's right! Take them on you will see. Customer Support, Chat line Awesome!!!

We visited the T-Mobile store, in Simpsonville, SC a couple of days ago, looking for information concerning switching to T-Mobile. Our Customer Service Representative was Savvon, & he was very personable, willing and able to answer any of our questions, and even stayed past his normal working hours to help us! Good experience with T-Mobile so far! Keep up the good work, y'all!

My family and I've been T-Mo subscribers for >5 years. We were attracted by the transparent, competitive pricing, free Netflix, and generally reliable service. Customer service has been okay though I was very upset by their response to massive data breach 1-2 years ago. Offering subscribers 1 year of security monitoring doesn't make up for this!!!! Despite this, it's far better than the mainstream alternatives like AT&T, Verizon and (yuck) the cable cos.

The phone service works most of the time, I find that i have dead spots. Somebody has to communicate to higher management that its unacceptable to tell customers that your phone is working when you know its not. I'll explain. We have 8 employees on T-mobile and around our building non of us get service unless we make phone calls on wifi, I have tried at least 4 times to walk into our local store and tell them this and there answer is to google search the coverage area and tell me Im in a working red zone and that means i get 5G. And i keep telling them i dont care what your PDF says your service doesnt work and they will tell me (after resetting my phone) it will now work. I cant tell you how many sim cards and hard resets and new phones ive tried but it doesnt work. bottem line a phone needs to be able to call!!!

I am a new customer with T-Mobile. I can not say enough good words to describe the employees & service. When you need them they are there in person. The mobile service is outstanding. Service is their most important product.

Been with T-mobile for 4 years Couple years ago I got new Sim card for a tablet. We told sales man that we don't have a tablet yet but planning to buy it in few months. He said no problem just pay $30 now and activate your Sim card when you get your tablet. Two years later, I still didn't get a tablet yet and have not activated Sim card, but I found out ghey were charging me over$10/mo all that time. T-mobile compensated me for last 5 month. Couple months ago I saw T-mobile advertised free phones. Since the screen on my phone was cracked I decided to stop by T-mobile store and find out without knowing much about. So I got two cheap A32 phones for "free" and was guessing that they do it because they want people to switch to 5g, which sales men confirmed. At the bill time I found out that I owe over $300 for the phones and I can't return them now because it's too late and it is free only if I add a lines. None of these were told at the store. When we signed up with T-mobile we got the locked price plan that includes all fees and taxes, but some how, two years later, some kinda extra fees or taxes started being added to our "fixed" amount

We've had T-Mobile for about 20 years. Their coverage has improved sooooo much since we started. We have a great "senior" 2-line plan that is hard to beat cost-wise. Every time I have called, I've been pleasantly surprised by the caring and professionalism of the service rep. I highly recommend them.

T-Mobil has been a very good service. I love the coverage for international calls because of the cost and customer service. They are quick to refund you when there is a problem. I will continue to use the plan and have my family convert over.

I have been with t mobile for over a decade. I like unlimited text and data that comes with my plan (not certain if that is still available as I have a grandfathered plan). One thing I do not like is something that I have seen others having. That is the allowing of text messages that come in from an email. A few days ago, I spent a bunch of time with customer support and they are unable to help in a reasonable way I can block all media in text messages (which the text from email is treated that way), but then I would be blocking photos being sent to me from friends. I can change my number - which is linked to a lot of other places - alerts from bank, password recovery, friends, and work. So I am now leaving this on and on occasion getting woke up in the middle of the night by spammers.

Honestly, T-Mobile has been a great service ever since I switched over to them from Sprint but their "360 Protection" plan is an absolute scam and complete waste of money. I was paying $13 a month for a year a half after after I broke my previous phone and figured why not get insurance so the process is simpler and I can avoid having to pay full price again for a new phone. My current phone finally breaks and I find out that my $350 phone (now not even worth $120 brand new) won't be replaced without paying a $100 deductible. I could understand $100 maybe if I had a flagship phone but this was just insane considering I found my phone refurbished and like new selling online for around the same price. Long story short, do NOT get the phone insurance unless maybe you have a really expensive phone, and even still, I can see them still charging a ridiculous deductible that almost negates having the insurance to begin with. I mean, even with my middle range phone the deductible was more than it cost to just get another phone online. So yeah, do the math, $13 x 18 months = $234 that could have bought me the brand new version of my current phone where T-Mobile is simply giving me a pre-owned refurbished phone and STILL charging me $100 for the replacement, so really, it's costing me $324 to get a crumby replacement when I could easily buy an even better phone than my current one, brand new. So yeah, I give T-Mobile 3 stars because I love everything else about them but their insurance is just an awful scam. Too many hoops to jump through and then they'll still charge you through the nose just to get an even worse version (refurbished) of your current phone. Assurant is the company they use for their phone insurance. I know my rage should be focused solely on Assurant, but T-Mobile did decide to use them, so they still get a lot of the blame.