T-Mobile
Is This Your Business?5.1
Overall Score
Filter by:
Sort by:
Sierra Beck Herriman, UT
I recently switched to TMobile with my family and so far it is great. We are on the T-Mobile One plan and it's working great. I am out of the country now and I am so glad the T-Mobile unlimited data and texting is included. Sometimes international plans can be super expensive. I bought my phone, OnePlus 6t through tmobile and it was simple and easy, no problems.
5 years ago
Bobby McMillan Lakeland, FL
I have to say, I am quite happy with T-Mobile right now! Last week I moved to Alaska for work and was questioning whether or not I'd have service in Seward. Not only do I have service, I have full 4G LTE service. Because T-Mobile and GCI which is the primary provider in Alaska, have an agreement together. The signal is phenomenal! I will say, my phone Bill is twice as much as id pay on prepaid with a paid for phone. But I also do like my phone!
5 years ago
Hannah Giles Pleasant Grove, UT
I have had T-Mobile for about three years and we have three accounts on our plan. It has been a problem-free experience. My only complaint is that when I have called to ask a question or about an issue, it is difficult to reach someone who speaks English proficiently enough to understand what I am trying to say. The last time I called, asking a question about my automatic payments, the customer service person was very kind and tried to be helpful, but she could not quite understand what I was asking, so I just gave up. Besides that - which could happen with any company - I have had a pretty positive experience.
5 years ago
Lindsay Davis Baltimore, MD
I'e been with TMOBILE for 13 years. Rarely do I get bad reception. The reception is very good. They give good discounts on family plans and also offer a Veterans discount (I am the Veteran). They make it simple, organized and inexpensive to upgrade your device. Their monthly expense is reasonable. The staff at any TMOBILE I go into is always willing to help and moves the line through quickly. The staff is also friendly whenever I go to TMOBILE store whether it's corporate or retail it does not matter!
6 years ago
A.
T-Mobile has the most friendliest and Kindest Support Staff who treat you like a person and are willing to help out in any way they can! Also, T-Mobile offers weekly perks with T-Mobile Tuesdays which offer tons of promotions from free giveaways to huge discounts on every day goods, services, food, etc.! Another 'very' vital aspect is that not only does it have quality and reliable coverage, the affordability it top notch! Thank you T-Mobile!
6 years ago
Jennifer Malvern, PA
T-Mobile is always nothing short of excellent. They are always very helpful and friendly. I always feel like I'm talking to a friend and they take their time when they help you. I've never had a bad experience with them in 10 years. I love T-Mobile Tuesdays as well. Super great offers and free stuff just for being with the best uncarrier in the world. I love the CEO and think he's innovative and creative in his approaches to advertising mobile. I am a proud member of the Magenta family!
6 years ago
Pat Ron Shiruba Rosemead, CA
5 bars. 72Mbps download & 27Mbps upload with 4LGTE. Jump plan for only $2 more than standard insurance. Small monthly payment if you want a flagship phone. I add $20 to my bill for unlimited 4LGTE service as I burn through 14-20 GB data every month. Sure, I'm not paying $30-50 a month for service. But to get my features on your carrier you'll be spending just as much if not more.
9 years ago
Edward Rodriguez Foley, AL
Switched from Verizon this year. I have more bars at home, more bars at work, TRULY unlimited data (no throttling games), NO contract, FREE data roaming and FREE texts in Europe, and starting this month, Canada is free. Great selection of phones, but all these whiners who complain about that need to realize with T-Mobile you can bring your own phone, so virtually ANY GSM phone that takes a SIM card will work no matter where you buy it. OH.. and did I mention I'm paying about $50 a month LESS than I did with Verizon? This really is a no-brainer.
9 years ago
Simon Nguyen
I have been with tmobile for more than 20 years and decide to cancel service due to the poor support on: 1. Calls dropping. 2. Poor customer services. 3. Poor Home internet connection: It looks like it has never been achieve the performance as the T-Mobile advertisement. The speed slow down due to heavy data sharing.
3 months ago
Review Source
Dung giap Westminster, CA
Well I have been a customer with T-mobile for a while now over 5 years maybe more.
I have tried different phone company before and which I don’t like it but what I like about T-Mobile The representative they very kindest. They’re Giving the best service to a the customer they making sure the customer satisfied and happy foreign service. maybe different peoples that like different company. But I cannot speak for no other people only for myself that I did get the best Service From the representative ,and the best of it
I have no complaints throughout this year negative thank you to T-mobile.
3 years ago
Review Source
Rob Spring, TX
Prior to joining T-Mobile, I felt like every phone company was out to extract as much money from me. When I signed up for T-Mobile I was amazed when I got my first bill and it was clear to understand, I didn’t have excess fees that I wasn’t expecting, and the customer service is great. You can tell they treat their employees well when the people you’re talking to are inquisitive and willing to make sure you (the customer) is happy. I also added their child phone app to my kids phones, and it does a great job letting me control what my kids access. Overall, T-Mobile is the only large company that I trust to put my interest, as a customer first.
3 years ago
Review Source
Melissa Morgan , FL
I’ve been with T-Mobile for 10 years. The reason is service. They tell you on the phone that they want you to have a positive experience and they aren’t kidding. If you can’t get something done over the phone, you can walk in to their stores and have 3 people ready, willing and able to help. They know the issues inside and out. Plus! They have the best prices. I went to another service provider for a few weeks because of a promo and came right back to T-Mobile. They were awful--started gouging me. I was so glad to get a friendly, English-speaking local on the phone again to help me with some issues. Another thing--no holding online endlessly at T-Mobile. They’ll call you back really quickly if they’re busy--it’s the best way to go and doesn’t waste my time.
4 years ago
Review Source
Takiesha Mapleton, UT
Love me some T-Mobile! I have been with them for over 10 years and every experience has been great. When I have had a problem or a concern with my billing/phone the customer service department has been amazing and super helpful. They recently changed their policy so that each phone number had a specific team that handles customer service calls; which means when you call in, the notes on your account and the people working on it all know you and know what their team mates have done on your account. It saves so much explaining- also the cluelessness of the usual customer service game.
Their coverage is comparable to other providers. The prices are extremely fair, and they offer deals and promos frequently. Super happy with them!
5 years ago
GW Nail
Well, it's pretty simple....they LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"...(exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!
5 months ago
icopus
T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie.
I thought you folks would be interested in the recent experience I had with T-Mobile.
Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them.
The Go Back Guarantee: On the phone version of their website, they had a large ad, “You'll love it here, guaranteed. With our new $50 Go Back Guarantee, if you're not satisfied within 30 days, you can switch back to your old carrier and get $50 for every voice line. Via virtual prepaid Master card. Allow 5 weeks for card. Get full terms (hyperlink)”
The Go Back Guarantee Full Terms: “You'll love it here, guaranteed. Contact us before cancelling or porting out line(s) to request payout. Limited time offer; subject to change. Port-in voice line from postpaid plan w/ eligible carrier (i.e., AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or US Cellular), and port-out to eligible carrier within 30 days of T-Mobile line activation required. Account must be in good standing (e.g., final bill paid) to receive virtual prepaid MasterCard (no cash access & expires in 6 months). Up to 12/account. One offer per subscriber. Not available for customers that cancelled T-Mobile service within the past 90 days. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard(sic) International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.”
I showed my wife and her sister this guarantee and they agreed it was worth a try.
I went to their store on April 7 and got their service.
By April 11, it was evident T-Mobile wasn't working for us.
I went to the store who told me to contact Customer Care by phone.
The Customer Care agent eventually handed me over to a supervisor who repeated what the CC agent was telling me, “This guarantee promotion didn't start until today (April 11) and cannot be honored for service purchased prior.” The supervisor claimed he didn't see the Go Back Guarantee on the website even though I told him where it was within the web site to see it, but he claimed he didn't see it. He said T-Mobile could not honor the guarantee. Per the guarantee, I had yet to cancel T-Mobile, nor had I started service with another carrier.
Since then, the guarantee has been removed from the desktop website, though it still exists on the phone website. Regardless, T-Mobile refuses to back up the advertised guarantee.
Per T-Mobile's advertised guarantee, they owe me $100 (for two lines), a guarantee they refuse to honor.
How many others have had the 'promotion' not start until AFTER they have started service with T-Mobile???
6 months ago
Shenelle Roberts
Tmobile charged my grandmother 495 from her card for internet she dropped back the box since last year june 2023 because it never worked. Now they're saying she has to pay $123 and keep charging late fee charges and stated that they will send her to collections. This is the worst I've seen now we have to sue inorder to get the money back it should not be so much inconvenience I'm sure we are not the only persons affected by this scam how can they bill and knowing they have the equipment at the warehouse. And no one seems to see why it's wrong you cannot take 495 give back 372, not refund the remaining $123 but instead say we owe $123. Below I included photos with more information.
6 months ago
Mary Robison
Been a customer since I went from Sprint to T-Mobile and could not be happier with them. Rarely have a dropped call or trouble with our phones. Customer service is great!
7 months ago
VJ Bo
I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, i did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile. They are offering now max of $225 as settlement, and attitude is take it or leave it, meaning, If i want to discontinue, I will not only pay full for my new phones, but they will not be able to return my old phones (i would lose my old phones). I possibly need to pursue legal action on this, just to make sure, they don't ever do this to anyone else. I wanted to caution folks about Tmobile bait and switch operation
7 months ago
martins timothy
T mobile helps a lot I highly recommend to anyone
They save us money every month and other cool benefits
They’ve got the best customer support which is great
7 months ago
Francis Adesuyi
T mobile has been really helpful to me I enjoyed their services. Their packages and prices is excellent.but suddenly the prices went really high and I contacted their customer service and they help fix it and it’s all good
7 months ago
Kevins Mom
AVOID T-MOBILE at all costs!!! Signed up to switch 6 lines from Verizon. They never gave me a 6-digit pin so couldn’t validate my account to activate the devices. Two months later I received a bill for $451.70 for service that has NEVER BEEN PROVIDED. When I called to have this corrected they again said that without the 6 digit PIN my account has not been validated so they can’t help, yet THEY HAVE BILLED ME FOR AN ACCOUNT THAT HAS NEVER BEEN VALIDATED or ACTIVATED. Unethical!!! Nikki from customer service refused to escalate and hung up on me. Said I have to go into a T-Mobile store to fix their error. Worst customer service in my life. Again, AVOID T-MOBILE AT ALL COSTS!
7 months ago
Wael Khalek
Very bad customer service with t mobile And t mobile insurance I Broke my phone. Try to make a claim for it.Meanwhile, I went to T-Mobile sto.Purchase a cheap phone. That's what they recommend till.I get my new phone that I I'm going to claim And I did not add insurance to the new phone I purchase
To get by with it till Because I'm a hairdresser.I need my phone Till the insurance Send me new phone. The moment I put on a SIM card on my cheap phone that I bought to get by till I received my other phone that I used what insurance saying That They do not cover it because my SIM card is working on the other phone I bought an automatically. The insurance was moved into it. This is the second phone I lose with T-Mobile and I think they are thieves.
They can find the best way to steal your money. I'm disgusted. How I've been treated today after 2 and a 1/2 hours.Ask me for My Phone gigabytes And the zip code of the store I purchased the phone from which does not Make sense. very weird.and They make you feel.
That you're trying to steal a phone from them Disgusting Liars
7 months ago
Wiochelle Brigham FL
I would give zero stars if I could. I had a business account with this company. While on phone with customers, the phone would drop calls. It became so frustrating that I ported my number to Verizon on 8/8/2023. By the way, I have not had any issues with Verizon. Any who, on September 23, I contacted T-Mobile because I received an unexpected phone bill. The representative stated that there were additional lines that were not ported. I was unaware of these lines because there wasn’t a SIM card or a phone for the lines in question. I asked that the account be canceled on 9/23. The representative stated that they would have to complete an investigation and someone would call me. Unfortunately, that never happened. On October 24th., I called T-Mobile because I received another bill that had accumulated additional charges. This issue was still not resolved due to their incompetent associates. On November 23rd, I contacted T-Mobile again to address the accumulated charges because I was billed on a phone that was not used for the months of August, September, October, and November. The line was finally disconnected in November due to nonpayment. When I spoke to a representative to inquire about the charges and who was responsible. He stated that the system noted a “future cancellation” I had to record this for my documentation. I did not ask for a future cancellation. I asked that the lines be canceled as of 9/23.
Now, the bill has went to collections with inaccurate data. Not only has T-Mobile incompetency ruined my business credit it has also forced me to pay an inaccurate bill which has been paid in full. If you’re considering T-Mobile as your phone carrier…. RUN!!!!!! pay a little more to have a peace of mind, exceptional customer service, and a technical/help support team.
I’ve been contacting T-Mobile since September it is NOW March and this issue has not been resolved. T-Mobile you can’t go around robbing customers without a gun. I’ve been a loyal customer for many years however, I’d never ever recommend your services nor will T-Mobile ever be my phone carrier again!
8 months ago
Ronald Coleman Lake Elsinore, CA
T-Mobile deserves 0 stars. The customer service and initial contact from T-Mobile sales reps are totally misleading and dishonest. If you are not careful when trying to purchase merchandise or negotiate a contract, they may trick or fool you into signing the opposite of what you ask for. They won’t let you read the contract before you sign it but assure you that it contains exactly what you requested. Unfortunately, they sometimes hide behind the signed contract. Be wise; spend your money elsewhere. Always read your contract before leaving, regardless of how nice the customer service reps are. Remember that their interest may not align with yours.
8 months ago
Pda Arsenault
the store and route one and saugus massachusetts touch. Not a franchise company owned, I was there on.
Saturday March eightouch, Ace, around 6:30 PM. Want to get help from a gentleman there? Because my phone face glass was broken immediately. I noticed the kid had an attitude. I just wanted to look at some phones and see what my options were wouldn't get app to assist me. Wanted to know if I was financing a paying cash for a phone I said I don't know yet. I just like to see. What's available . Wanted to have an argument with me about why he needs to know if I'm gonna find answer by a phone before he shows me anything when I wasn't sure which way, I wanted to go financing a purchasing the phone wasn't an option at the time. I wanted to just look at phones clearly didn't want to help. There were 2 other employees in the store at the time, helping out the customers. I asked the gentleman what his name was. He says I don't have a name and I don't wear a name today. I should show you're not gonna tell me your name. He said you do realize we're just trying to buy a phone I don't understand what your attitude is but have a nice day and I left I would never go in the store in a million years, if they were given phones away. 2 other employees witnessed not person intervened it was a joke. This is a corporate store if that's the trying this company is in a lot of trouble
8 months ago
Kenneth Rupple Maricopa, AZ
I talked to a person about upgrading mine and my wife's phone and looked into iPhone and was told would have to pay 0 for 2 new iPhones and then i asked about doing one android and was told would have to pay 170.00 something for taxes on a new android phone so hung up and talked to my wife about the increase to the bill for 50.00 for iPhone 14s and 60.00 for iPhone 15s and wife said let's go with the 2 newest iPhones. So called back about 10min later and wanted to get the 2 new iPhone 15's and was told i would have to pay 230.00 something for the taxes i told that person hell no i want what i was told on the previous call and she messaged the first girl i talked to to call me back and she said that the 2nd person was right that i had to pay the taxes but i told her she told me for the iPhones would pay 0 and only would pay if i decided to get android and argued with her that she told me i would pay 0 and she needed to honor what she told me and she said that the system must of messed up and she couldn't honor what she said earlier so i asked for her manager and as soon as he got on the phone he was rude and i argued with him some too and told him i know you recorded all your calls so listen to the call and he said no that no matter what that uncle sam wants his money and that was that. He said he could give me the president of T-Mobiles info and take it up with him but it won't change anything I would still have to pay. I then told him ok fine he's going to lose a customer that's been with them for over 12 years and I'm going to get the rest of my family and friends that have T-Mobile to leave as well and i all ready just in one day got 32 family and friends leaving T-Mobile and going to Verizon with me for lying to me and not giving me what i was told i was going to get. All this will also be posted all over social media and all platforms to the way you all are at T-Mobile telling people one thing one moment and the turn around 10min later telling them something totally different and not wanting to honor what was said the first time. Hope you enjoy losing a-lot of customers for the stupid things you do to your customers and they just take it and not fight back but I'm done taking your bs anymore and this wasn't the first time this has happened to me in the time i was with T-Mobile that was told one thing and then something totally different later and don't want to rectify the issues and just have us all eat it and take it . No more will i take it. I hope a-lot more people see this and step up and fight back as well.
Good day a long lived client for 12 years is now gone.
8 months ago
Janessa P Logan, UT
I got T-Mobile because of a deal they were having. There is a terrible connection between their representatives in store and their customer service online. The person in store couldn't hardly do much without permission from customer service online and would tell us that they have all the answers and permissions to give. But, whenever I called, it would take forever to get ahold of them, the people were not able to speak English hardly at all and if they did had very thick accents, and didn't know much more than the customer service rep in store. I have spent hours on the phone with them trying to work things out with them on my bill and even then they didn't follow through with what they had promised in the beginning. I would not recommend T-Mobile. As for their service quality, service is patchy and data speed is dependent on who is paying more to T-Mobile in the area at the time.
8 months ago
Nathan Meehling Prior Lake, MN
I've had good experience with T-mobile until today. I called customer service with a question on my bill - the amount was not what I expected. I was told the amount billed is my new rate. The customer service rep then told me if I was told different at the store then that's too bad, the rates on the bill and what she is telling me is actual. I asked to talk to her supervisor, or someone else, three times - denied each time. I said this is not what I was promised, and if this is the price then I'd be looking for a new carrier. She had not a care in the world. I then said tell me about Essentials plan on T-mobile website for 3 lines for $90 price I was quoted at the store ... she then told me this is also an incorrect price, that should state $115 with autopay discount. I ended call. When I reviewed my bill on-line, the price difference is explained by a mid-month adjustment for adding a line during a billing cycle, and the actual price is as quoted at the store. This should've been a simple explanation to me by customer service. T-mobile almost lost a customer over a great product and poor customer service. I was frustrated for no reason. Really sad. I called 1-800-937-8997 to report customer service issue as instructed on T-mobile website, then was told there was a 30 minute wait. So, I'm reporting my issue here. To be clear, AWESOME in-store customer service, HORRIBLE phone customer service. #disappointed
10 months ago
Michelle Thomas Anaheim, CA
T mobile is an amazing company. They took over Sprint and my phone service has been great. No dropped calls and 98% of my calls are clear. They have amazing customer service. I have been very happy.
11 months ago
mele o Honolulu, HI
Your Ala Moana location had a wonderful team member of your staff working there. Her name in Amber. Service skills, a lot of patience to work with elderly people like myself, and I was very satisfied with the service I received. I thought you should know.
1 year ago
Russ Hamstring Lake Havasu City, AZ
I have never had an issue with T-Mobile in the great many years that I have used them. The service is great and very rarely loose a call. Their customer service and support are very good and will send a phone right out if you loose or break your phone. Thanks for the wonderful service T-Mobile.
1 year ago
Ashlei Hudson Chesapeake, VA
I've been a satisfied customer for over 5 years. Love that hot spot is included, as does my child when she wants to use her tablet in the car. Have used my phone without problem with travel internationally. Bills are consistent monthly, no hidden fees, and insurance plan is easy to navigate if your phone breaks. Only problem I've encountered is service in some rural areas. Otherwise, great service and great company.
1 year ago
Barbara Alexander St Louis, MO
Moved to T-Mobile on July 9th, with consistent issues from previous provider. T-Mobile staff remained calm and patient and always professional in their interactions and conversations with us as the process stretched to more than three hours.
1 year ago
Sherry Betts
I was originally a Sprint customer and was merged with T-Mobile. The transition was smooth overall. I have been pleased with the cost of having three lines & the safety plans. Reception has been good, and call dropping is low except for when a nearby tower is down as it was in my neighborhood recently and no one could hear me on phone calls & I could not hear them.
1 year ago
Ricardo Ortiz (El Profe Ortiz Videos)
I did switch to T-Mobile and will never go back to the other companies. I always have a signal no matter where I am in the USA. This has changed everything in the communication world. I Highly recommend you try T-Mobile, I guarantee you will be 100% satisfied.
1 year ago
Anita Lauhoff Tampa, FL
I switched form AT&T after 25 years and why didin't I do it sooner? I thought they were giving me good deals...NOPE. But T Mobile is more reasonable in the cost of the cell service and Internet! Plus they had deals for a new phone. I was gifted a few things like Netflix and APple News but I have not used them yet.
1 year ago
Janet Esposito Bayville, NJ
I want to write a review concerning my recent experience with T-Mobile: Joe and the Crew are so very helpful at the Bayville T-Mobile Store in Bayville, NJ. Joe very patient and took his time with any issue I had. I will always refer my family and friends to Bayville T-Mobile. I cannot thank them enough.
1 year ago
Rose farbman Hollywood, FL
T Mobile has terrible customer service. They do not listen to you when you talk about your problems. They used to be very good. But they have gone downhill. You can barely understand the people that are trying to help you... It is extremely frustrating. They have changed my whole plan with a very poor explanation. I never wanted to change my plan. I had a big problem with the insurance with them writing the wrong problem with my phone. So they gave me a promotion so I would not have to pay for the phone, We shall see how that works out. I will say that Tmoble and the insurance went out of their way to fix the problem. But they just do not understand it took me 3 to 4 days on the phone arguing back and forth and a lot of stress for me...My blood pressure was through the roof. People do not want this kind of stress . We are paying for a service and want it done right .
1 year ago
RONALD J BOLLINGER
Well to start off, I was with a partner company using T-Mobile’s Network so when I switched to T-Mobile it should have been a fairly easy switch over. But I wanted to check out what they had for me before I would jump over to them. So my first mistake was to get in contact with them through a chat/texting meeting, but I figured I was just trying to get some information on the plans they offer and how it compared to the one I have now. So right away they asked what I was looking to have on a plan. I told them what I have with the company that I was with and that I was thinking about getting a home wifi and then dropping my cellphone data down to balance my bill out. So that my bill would be at least close to what I’m paying now. They checked for a bit and came back with the perfect plan for me and it would only be $35 today and that I would have all these benefits. So I asked several times what I would pay a month but kept asking if I was ready to get started. So if I told them that I didn’t want to be paying much more then what I was paying I figured it was going to be about the same price, and said okay lets get me signed up. Thought this was great, I was getting unlimited data, calls, texts, plus a home wifi gateway on it’s way and wouldn’t cost me anything extra. Then came the first bill in the middle of the month on the 25th or sometime, witch don’t work to well for me because I’m not paid til the beginning of the month so im almost broke by then. Well the bill came and I was shocked! It wasn’t even close to what I had been paying but 3X the amount I was paying! So I’m not to happy with T-Mobile and not sure I’ll be staying with them for long. And by the way that didn’t even include a new phone, I used my own phone I already bought myself. Think I got worked over. So be careful and ask questions and get an answer before agreeing to anything.
1 year ago
Carl Price Oklahoma City, OK
Was a great experience from the beginning. They had a 55+ plan for senior citizens. Good price and good service. They have several plans and phones available that fit your lifestyle. Would recommend to a friend or family member.
2 years ago
Antonio Gutierrez San Antonio, TX
Ever since T-mobile took over sprint the range of service has improved dramatically.
I don't know why i did not start with them in the first place but now it's great!! I have 3 phones under a 100 bucks a month with everything unlimited that's right! Take them on you will see. Customer Support, Chat line Awesome!!!
2 years ago
Sue Repsher Inman, SC
We visited the T-Mobile store, in Simpsonville, SC a couple of days ago, looking for information concerning switching to T-Mobile. Our Customer Service Representative was Savvon, & he was very personable, willing and able to answer any of our questions, and even stayed past his normal working hours to help us! Good experience with T-Mobile so far! Keep up the good work, y'all!
2 years ago
Dan Ford Redwood City, CA
My family and I've been T-Mo subscribers for >5 years. We were attracted by the transparent, competitive pricing, free Netflix, and generally reliable service. Customer service has been okay though I was very upset by their response to massive data breach 1-2 years ago. Offering subscribers 1 year of security monitoring doesn't make up for this!!!! Despite this, it's far better than the mainstream alternatives like AT&T, Verizon and (yuck) the cable cos.
2 years ago
MY Woodmere, NY
The phone service works most of the time, I find that i have dead spots. Somebody has to communicate to higher management that its unacceptable to tell customers that your phone is working when you know its not. I'll explain.
We have 8 employees on T-mobile and around our building non of us get service unless we make phone calls on wifi, I have tried at least 4 times to walk into our local store and tell them this and there answer is to google search the coverage area and tell me Im in a working red zone and that means i get 5G. And i keep telling them i dont care what your PDF says your service doesnt work and they will tell me (after resetting my phone) it will now work. I cant tell you how many sim cards and hard resets and new phones ive tried but it doesnt work.
bottem line a phone needs to be able to call!!!
2 years ago
Art Glider Heber Springs, AR
I am a new customer with T-Mobile. I can not say enough good words to describe the employees & service. When you need them they are there in person. The mobile service is outstanding. Service is their most important product.
2 years ago
Andrey Oklahoma City, OK
Been with T-mobile for 4 years
Couple years ago I got new Sim card for a tablet. We told sales man that we don't have a tablet yet but planning to buy it in few months. He said no problem just pay $30 now and activate your Sim card when you get your tablet. Two years later, I still didn't get a tablet yet and have not activated Sim card, but I found out ghey were charging me over$10/mo all that time. T-mobile compensated me for last 5 month.
Couple months ago I saw T-mobile advertised free phones. Since the screen on my phone was cracked I decided to stop by T-mobile store and find out without knowing much about. So I got two cheap A32 phones for "free" and was guessing that they do it because they want people to switch to 5g, which sales men confirmed. At the bill time I found out that I owe over $300 for the phones and I can't return them now because it's too late and it is free only if I add a lines. None of these were told at the store.
When we signed up with T-mobile we got the locked price plan that includes all fees and taxes, but some how, two years later, some kinda extra fees or taxes started being added to our "fixed" amount
2 years ago Edited June 6, 2022
Cathy Lee Gettysburg, PA
We've had T-Mobile for about 20 years. Their coverage has improved sooooo much since we started. We have a great "senior" 2-line plan that is hard to beat cost-wise. Every time I have called, I've been pleasantly surprised by the caring and professionalism of the service rep. I highly recommend them.
2 years ago
Review Source
Alyssa Miller Atlantic City, NJ
The women I spoke with, Tea, was so nice,professional and understanding. She went ABOVE AND BEYOND! She resolved my billing issue and was great! Because of her I'll definitely stick with T-Mobile and recommend to friends and family. Thanks Tea!
2 years ago
enelson3903 Bowie, MD
T-Mobil has been a very good service. I love the coverage for international calls because of the cost and customer service. They are quick to refund you when there is a problem. I will continue to use the plan and have my family convert over.
2 years ago
David Christiansen Salt Lake City, UT
I have been with t mobile for over a decade. I like unlimited text and data that comes with my plan (not certain if that is still available as I have a grandfathered plan).
One thing I do not like is something that I have seen others having. That is the allowing of text messages that come in from an email.
A few days ago, I spent a bunch of time with customer support and they are unable to help in a reasonable way
I can block all media in text messages (which the text from email is treated that way), but then I would be blocking photos being sent to me from friends.
I can change my number - which is linked to a lot of other places - alerts from bank, password recovery, friends, and work.
So I am now leaving this on and on occasion getting woke up in the middle of the night by spammers.
2 years ago
