T-Mobile

Great and good sales people to help..I really liked James B..He needs to be commended for his hard work.

I have spoken to the manager at the store on 19th ave & Northern in Phoenix several times to fix my bill. He has been telling me that he is going to have the charges reversed since I never used the service, and it was only open for 4 days.. That's all good but I am still receiving a bill and nothing has been fixed. Tired of going in the store while the manager hides in the back. It has been going on for months. Just want it FIXED!!!

I would give less star's if I could. I was lied to off the ripped. The internet they sold me wouldn't work where I live and I was told that after the fact. I Canceled my service the day after I got it and 3 weeks later. They charged me a $100 for The internet I do not even have. So I would highly recommend not going with T-Mobile. It's a bunch of liars that will tell you what you want to hear just so you will take their product.

I really miss Sprint as a service provider, ever since T-mobile bought them out it’s been really bad service. But they are cheapest so I guess that explains it. They do have great deals we just got bogo iPad 10th gens so it’s a love hate relationship

tried to find the platform with the highest average score just to bring it down. This company deserves no good reviews and you should get as far away from them as you can. They will make you pay for a service that doesn't work. I called multiple times requesting help and I was just passed along to the next person that didnt know what they were talking about. Finally found starlink and I forgot how good internet actually ran until now. STAY AWAY FROM T MOBILE

T-Mobile’s in-store customer service left me feeling frustrated and disappointed. I visited the store to replace my internet router, but the staff refused to help me, claiming that the router was defective and that replacing it would hurt their numbers. They told me I would have to go to corporate or mail it in and wait for it to be shipped. I explained that I needed internet right away and couldn’t be without it for several days, but they still refused to help. I have a business account with 12 lines, but they didn’t seem to care about my needs. The customer service specialist was rude and unhelpful, and I was left without internet for several days. I would not recommend this store to anyone. The in-store customer service is terrible, and the staff doesn’t seem to care about their customers’ needs. I plan to reach out to T-Mobile’s corporate team and management to file a complaint about this store and its poor customer service. I hope that T-Mobile will take steps to improve its in-store customer service so that other customers don’t have to go through the same frustrating experience that I did.

I got stuck with T-Mobile when they merged with Sprint. Coverage for calls/data was the worst– they blamed it on high network traffic but I would be sitting next to friends with AT&T, Verizon etc. – they would have service/internet & I would have nothing. Finally made the switch to Consumer Cellular – 2 of my 3 phones there was no issue to unlock & activate. My S21 showed unlocked to T-Mobile my phone had a message "please contact Sprint to unlock your device.” After spending over 6 hours on the phone cumulatively, receiving conflicting & incorrect information – the issue STILL is not resolved. I had been in touch with the executive office about the coverage issue and brought it to their attention. They advised they “regret” this occurred. Really?!?!!? Unbelievable that 5 different T-Mobile representatives had different answers to the issue including doing a factory reset which resulted in spending another 1.5 hours to set my phone back up. It’s been 1.5 days and I have to wait another 3 days for T-Mobile to figure out the issue. I strongly urge you not to do business with this horrible company. Apparently it’s the norm for customers to spend 6 hours of their weekend on the phone.

cell phone service is trash. By far worst cell phone service ever. No matter where I'm at it lags. Been up to the store 3xs and nothing helps. I paid off my phone just to get out. Been with then 5 months too long. Had 3 phones in my Okanagan and everyone had the same missed calls, dropped calls, lagging with the internet. Also my bill credits only hit 2xs then went back up. Waste of money I lost so much money with their horrible service. If you want the worst of worst with cell phone service and high bills with no credits go with them. Enjoy the dropped calls,missed calls that don't show but if you're lucky and the person that calls leaves a voicemail then you'll get the call but your phone won't show a missed call. Missed texts or texts not going threw, and lagging internet.

Im so disappointed I have excellent credit I switched 4 lines to T-Mobile from att. I wasnt to upgrade my 2 lines and they want me to pay high down payments on phones they lied to me over and over on at customer service that they would fix it but they didn’t after 4 calls still got the run around how they care I will leave reviews everywhere how they lied to me. I even asked about upgrades when I got the new service. They said Every customer is different that you get a spending limit. I have a 795 credit score and it’s just not right I will go back to att where I can get anything I want and just pay taxes. I would have never switched to save 30 bucks a month.

The only thing good is no contract*. However, no service or inconsistent service is no good with or without a contract. We have 3 phones, 2 watches, and the internet. If you take their so called free offers it makes you obligated for the term of what they offered free - so in essence there is a 2-year contract. You have to pay everything off (even though it was advertised as free) if you want to dump the crappy service. *Same thing with other carrier contracts - so just a way to sneak a contractual obligation into your phone bill without the actual words. Service is so bad we can be sitting side by side - same exact phone - 1 will have few or no bars and the other 3 or 4. One can search the internet with no problems. The other will sit and spin and finally say no internet connection available. These are phones - cell service - far away from home - fully charged - should not have to have an internet connection. We check what's turned on or off - nothing matters. We've complained - they do a reset - doesn't work - still no internet connection available comes up. Unfortunately, we also have their internet service at home and that isn't any better than the cell service. Just like the dropped phone calls, the internet is always disconnecting. If it's not disconnecting it is sooooooo slow and I mean slower than the old dial up connections. Many times, it will time out. Most of the time turning things (all) off and refreshing does little to correct the problems. Even if you're under the max connections - more than one connection can bring 1 or more phones/watches/tvs to that slow crawl or no service. I think as far as service reliability T-Mobile is by far the worst service I have ever had. The staff at the local store are pretty good. They can't fix a broken system but they give it a try. If their service worked as it should, it could be a good value - but when it's a daily problem - you get what you pay for. I've lost service once before and twice during my time on Best Company dealing with this review.

Had these jockers for over 2 years. Hardly anything good to say about them. The most unreliable coverage, their customer service reps are utterly clueless. They will sign you up to plans T mobile doesn't have. When they throttle you back ( aka prioritization) they will literally cut you off from dara/ internet. Their " unlimited plans" are just a lie , T mobile doesn't have " unlimited data plans" - none! Their app is as useless as they are , you can't connect to get your account information. " service unavailable " is more than a common error message you'll get trying... Their reps ( overseas of course) care only about the reviews they are asking you to write at the end of every single phone conversation with them. In short , just a bunch of lying scammers disguised as a reputable business.

Returned a wireless device. A few days later I got an email stating my bill was overdue, and they charged me a penalty. I paid it immediately, although I was told at the store I didn’t owe anything. So…a month later I get bill. It says THEY owe ME $13.50. Great. I assume they will put the amount back on my credit card. Nope. SIX MONTHS later and I am still receiving statements saying FINAL BILL, with a -$13.50. I’ve tried calling, but since I no longer have an account, they can’t find me. I’ve gone to 4 stores, been told they’ve sent me a “gift card” for the amount twice, never got anything. I asked for an email confirmation of a conversation and was told they didn’t have the ability to that! This company is unbelievable. Lousy customer service, incompetent sales force (one store, the salespeople were sitting on the floor joking and told me they were doing ME a favor!!), and the unmitigated arrogance of keeping money that should be returned to a customer. I would rather go without a phone or internet than EVER do business with them again.

Hello: I have been a T-Mobile customer for 10 years; I have 6 business lines with them. When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing. In so many occasions, the phone calls does not go though even though we are testing our own phones; the phones do not ring and the callers are directed to voice mail; voice mails are not notified for as long as 3 days. Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voice mail. I was looking at my phone the whole time. This was the straw that broke the cannel's back, and now I am searching for substitute to my business elsewhere. Sincerely, Michael

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money. If there are any issues you will be promised everything and anything, but you most likely will be left with frustration and regrets. I have always been friendly and kind and always paid my bills on time for years. But to them that doesn't matter. They would rather lose a customer than resolve a wrong doing. To this company, YOU DON'T MATTER. What a shame. I am looking for assistance on how to file a formal complaint but of course SPRINT and TMOBILE are not assisting with that either. Even after acknowledging that they made a mistake in overcharging me for hundreds of dollars.

I have been with T mobile since 1997 when I was stationed in Germany, In 2003 got it in the states... I'm very disappointed and thinking about dropping T-Mobile after the repeated disrespect and fraud being sent my way. I have had multiple phone's but on when I came back from Iraq in 2005 didn't work, another got an update two weeks after it was paid off and quit working. This is the third phone I have paid off and then get a system update and it either doesn't work or makes.it impossible to use. This latest update keeps eating my memory and I have delete almost everything off of it....after this last "system update" my operating system now takes up 113 of my 128.....and every time I freed up more room the system takes more memory. This is the company's way to force people to buy more and is illegal. My choices are sue T-Mobile or just change to a company that doesn't screw their customers.

These guys suck! Been with them for over a year and a half. Reception SUCKED for that time and after that long of complaining they offered me a booster for my home and it still doesn’t work all of the time! Sometimes my signal bar says, SOS! Tried my best to get something to work with them and was LIED to twice! Have an IPhone that I hate! And they want me to pay it off first before I can get an android and aren’t going to give me a good value if I trade it in! PISS POOR service and customer service! When you call customer service it usually goes to the Philipines and you can’t understand them almost every time!

Bad company, either cooking the client for money, or simply ignorant. As I was going to stay in the States for the summer, I bought a SIM card from June 15th to July 15th. The worst problem for me was that I had no connectivity at many places in Boston city and no connectivity at all out of the city. Since I have a device bought overseas (Samsung Galaxy A22) hardly compatible with US providers, that may be partially the cause. However, I had data connectivity at least at some places within the city, so that was not the main problem. My point against T-Mobile is the following. I was three times in one store in Boston explaining my problem, and they drove me crazy and lied to me and I had to spend so much time by myself trying to understand and fix the problem. Firstly, they didn't mention the device compatibility issue, simply sold the SIM card assuring there were no problems. Once sold, when the problems started they told me the solution was both to restart the device and reboot the connection settings every time I lost the connectivity. Didn't work. Thirdly, they said my Spanish SIM was blocking the US one and had to take out the Spanish. Again, didn't work. Then I came to the Verizon store and they told me the problem was that the T-Mobile network outside cities is simply bad and Verizon is far better. They also warned me the device was not compatible, so I could have problems. Verizon card, though a bit slower than expected, worked. For less than 30$, it is ridiculous and suspicious to behave the way T-Mobile did.

I don't know were to begin with, wait time of 1.5 hour for a call back? 45 minutes of wait time after the call back, being disconnected after the 45 minutes or when the representative called Dayna answered. I asked her to note my number and call me if we get disconnected but that did not help when she wanted to connect me to my account representative and I was disconnected. The irony is that despite having the last 4 digit of our business tax ID # my name, my password, my phone # and my business # she could not say why I could not log in to my password. Best thing to do for your shareholders is fire your CEO.

My mobile service provider recently change from Sprint to T-Mobile - thus far so good. Haven’t really needed much more than our regular phone service, No complaints.

I have been with T-Mobile for many years. Three months ago I added 2 smartwatches for my kids to my plan. They advertised a deal for one watch to be $10/month and then 2nd watch would cost $5/month for the plan. In addition the watches would be discounted from $12.50/month to $4.08/month for a total of 24 months. They then told me that it would take three billing cycles for these promotions to show up on my bill and when they did show up I would received credit for the three months prior when the deal didn't show up. To keep it brief, I have been billed three times without the promotion showing up and now just received my fourth bill with no promotion rate. When I went back to the electronic document that stated the promotion it has been changed online and says that we agreed to pay the full price and not the promotion price. There is no way for me to prove the promotion they offered and we accepted because I did not print the document when the exchange took place. They told me it would be available on my account online, but the document on there is NOT the agreement we signed. This is always something I had been leary of with signing documents electronically where you can't actually guarantee what you're signing and that the electronic document they file and email to you will be what you signed.

This has to be the most frustrating thing that happened to me. Too bad I realized TMobile is so bad after 10 years of being with them and now that I switched, I feel relieved. The problem is as simple as it could be, just requesting this TMobile phone to be unlocked, has been paid off 3 months ago even the final balance as well. Unlocking a phone, I am aware that can only be done through calling their customer service. I did not take the names initially because I thought it will be easy. July 30, called to request for phone unlock. Did that manual unlock, stating Error: 1019, representative aware. Was told wait for 72 hours. August 4, followed up, was told to wait again for 72 hours, and that an email will be received. No email received in all inbox including Spam folder. Representative aware, of Error 1019. I mentioned phone was already reset/rebooted, has been on the whole time, it is connected to wifi. Another provider sim card was tried out to check. August 7, called again, and stated it has been 8 days ago since initial request and nothing was resolved yet. Representative said issue will be escalated to resolutions department and will be prioritized, wait for 24 hours and will send an email. Again, not solved and no email received. August 10, my 4th call in 11 days, spoke with Diane. I asked to speak to supervisor but representative said supervisor was engaged in another call, instead tried to do all the things the past 3 representatives did, which I cooperated again and again. I am not even yelling, but already frustrated at this time. I requested to speak to a technical support, and still was unable to help and was told for again, issue will be escalated, will inform the higher managers, wait for 72 hours. Total time of call was 1.5 hours with that 0.5 hours (30 mins) of being on hold to wait for that transfer to technical support. Saying it will be surely unlocked since it is already prioritized and rest assured it will be resolved. August 11, after 24 hours, still not resolved. I went to TMobile store at the mall, stated they cannot help unlock a phone which I am aware but what more can I do if I can’t be helped at the only place where they say has the job to do that? I mentioned the whole story and my frustration and was told to go to this other TMobile store because it is the Corporate office so I went there, and I asked this guy if he can call for me. He said just call and say I am activating a line to get in the call faster. I said the problem is not getting to talk to someone but “the problem is not being solved for almost 2 weeks and I keep making this calls, waiting to talk to someone, hoping someone can find the problem and I have been very cooperative and patient, and kept being promised but the issue has like nowhere to go”. And he said he cannot make the call, that it has to be me… I went back home and called the customer service line for the 5th time, spoke with Lou, and I asked to speak to a supervisor immediately. Of course, they see the note, and she said she is very knowledgeable on unlocking phones, and tried to do another way which was unsuccessful again. I cooperated and I know she is just trying to solve it and not transfer the call anymore to the supervisor but seeing it still did not work, I repeated myself and said, please, let me talk to a higher one, and so I was transferred to the manager, some wait time again, and so I spoke with Christian, said is one of the managers there. Same thing again and again, telling me issue will be escalated, I do not know how many escalations it should go when this is my 5th call. He tried to cut me short because I am already so frustrated telling me “Rest assured Maam, it will be unlocked in 24 hours”. The exact same thing Diane, the representative I spoke to yesterday, said. I asked, “if this is still unlocked, who else should I talk to? Should I call and look for you?”.. and just said the same thing, “rest assured…” I’m getting tired of the promises. 2 days passed and I am already giving up because they will just keep me waiting for another 24 hours, my precious time has been wasted too much. I wanted to call that manager for him to know, but my husband stopped me cause I already am stressing on this for half a month. I believe there is a problem and I was cooperating and willing to find out the problem, but I never got the help I needed and it’s more frustrating that I do not know where to go anymore because even in person, I felt I was declined to be helped. This is TMobile’s service to former customers.

I strongly advise against using T-Mobile branches, as I have personally experienced being scammed twice at their locations in Vienna and Tyson Mall (Virginia). On the second occasions, I purchased a Samsung Watch with the understanding that I could use it as a standalone mobile device, leaving my Samsung Mobile at home. The employees assured me that I only needed to pay an additional $15 per month for this service, in addition to my regular plan. However, after a few months of paying for the service without using it, I attempted to make a call from my watch and discovered it didn't work. Several days later, I received a call from a woman claiming to be from T-Mobile's highest management staff. She informed me that I could not use the service separately from my mobile device and that I would need to pay an extra $5 per month to do so. Furthermore, she stated that I could not return the watch, and they were unable to investigate the circumstances under which the service was sold to me. This situation left me with two options: either pay $20 per month for the service or continue paying $15 every month for a service I cannot use. This is a highly unreasonable situation, especially considering that I could get a full data line from Mint for the same $15 cost. It's disappointing to encounter such scam-like tactics from the branches and witness the careless policy employed by the parent company. I believe these practices are unethical and exploitative. I hope that everyone dealing with T-Mobile is fully aware of the risks and potential scams involved. Please exercise caution when interacting with them, if you must deal with them at all.

Angelia Spivey Lubbock Tx . Should be able to pick 0. Of course the customer is never right apparently. I don’t think anything they said was true first, there was a free tablet that cost $200 which I found out it was not free and then it was too late to return it. They offered to trade in the phone there’s a commercial for the free iPhone 14 when you trade in your phone so they take away your phone and now you owe $800 they tell me it’s going to be $170 a month the bill is $240 a month and i have called over and over and over and they say they just haven’t put it in there yet. Or Cameron just put it in wrong. They’re going to fix it,. it just so frustrates me when people lie to sell you terrible service can only get the Internet sitting underneath the Internet when phones are supposed to have their own spot don’t switch so miss you AT&T even got the insurance OK it’s $200 to replace the phone, the broken equipment

Terrible company I tried back in may to get a prepaid account couldn't get one so I canceled cause my phone company wouldn't unlock my phone and they said they cancelled then a month later I was billed $55.39 I went back and forth with T-Mobile they asked for my phone number I'd never had a number with them and stuff they asked what number I was trying to transfer so I gave him the number that I was trying to transfer I gave him all my email addresses everything home address and my social security number and they said that oh none of the information they had on file none of it okay now it's been 3 months later 3 months later or 2 months later something like that and I get a bill for $200 and some dollars saying protect my credit blah blah blah and stuff and then I need to pay it off because my fee the bill whatever is saying that I was late and so they closed out my service my account so anyways we called T-Mobile we went back and forth for like two or three hours and everything just back and forth back and forth back and forth and stuff gave him the account number on the bill that they gave me oh they couldn't find anything well first they're like okay what's your login and all your information and stuff didn't know because I never created an account and stuff may I ask do you know your pen I said no I never created a pen I've never created an account so then they said okay well we can't get into the account but there's an account here so then they transfer us to another department same thing back and forth back and forth back and forth they couldn't get in and so then all of a sudden they transferred to somebody else bang for a bag and forth back and forth with them all sudden oh we can't find an account and data da duh that an account doesn't exist here and everything and yet houses and count doesn't exist when let's see I got a notice in the mail for $200 and some dollars that's owed and they took out $55.39 out of my bank account for an account this is crazy.

I went to t mobile i got some divices from them , but i cancelled everything before the 14 days terminated , they told me before i sign up with them , if i want to cancel all my money will be returned if i do cancel before the 14 days , i didnt like their services , i cancelled , but never got my money back , they took my the money from my account , and never want to return it back , customer every time iam calling they are saying that i will have the refund , now its been 3 mobths didnt receive any thing. I would never recommande them . They stole my money , i return the divices , never received my refund for it .

Not good for truck drivers it buffers often it looses signal. To be America's largest network they have more dead zones then metro which works much better traveling. And it doesn't work that good at home. Yes the data is unlimited and you get 50 gigs of Hotspot per line but if it's gonna buffer all the time even with good signal and drop calls it's worthless. I need better service or refund all of my money monthly payments and sign up cost. Because this is not what I signed up for I was promised more and better service. Metro pcs was better they just didn't offer 50 gigs of Hotspot and data speeds slow down but no dropped calls or unexpected buffering. Just horrible for a large network. You have sprint, metro pcs, and your own network and still you have dropped calls and buffering videos what the hell.

Needs to be lower than 1 star rating. If you are MILITARY do not, I repeat DO NOT use T-Mobile. Worst company horrible technical problems customer service disconnects and never calls back keeps you on hold for an hour or more for an issue they caused. I purchased international plans for them to say I didn’t even though I have a text confirming I have the plan. They do not take ownership of their mistakes but try to blame the customer. Refunds are near impossible when they are at fault. I spend hours on the phone try to resolve issues with service issues. When I’m home or overseas my service sucks. Doesn’t matter how much more I pay. I had unlimited calling overseas they charged me. Imagine being away from your child and instead of calling them having to wait on hold because they refuse to do the right thing. It’s sick. They do not support the service members STAY AWAY!!!!

It seems as T-mobile needs to train there techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put on another ticket so they can try to resolve this issue once again. I did ask the tech why it would take so long when they should have all the resources they need after all its locked to their Network. The reply was that they have a different procedure for customers who buy their phones through T-Mobile than those who buy them through a third party which who they still partner with. At some point they will have to be held responsible.

We have been a T-Mobile customer for several years until this week. Several months ago we started having trouble making phone calls from home and we couldn’t get internet service in the car in the middle of Houston. Two days ago we changed our service to Cricket and T-Mobile told us that we needed to pay off my husband’s phone which was $62.35 and then they would unlock his phone. We paid that and they refused to unlock the phone and said it would be 24-72 hours. Today we went into Cricket and the story now changed that we had to pay the monthly amt for both phones in the amt of $60. We have had auto pay for several years and we just paid our monthly bill by auto draft on June 28. We should only have paid for 13 days service but T-Mobile used EXTORTION to make this payment so they would unlock the phone. I DO NOT RECOMMEND THIS VERY INCOMPETENT AND CORRUPT COMPANY!!!

I have simplified the details of my experience somewhat for brevity. I called to order an iPhone with a great offer on a trade in. The very friendly agent upsold me home internet and said he would throw in a free Samsung tablet, the only attached string being an additional $5 per month for the added cellular service. My cellular bill was a plan that cost $55 per month, and the internet service was to be $30. With a very generous trade in credit of $830, I was pleased with the deal. My total monthly bill, which includes a $20 per month protection plan and a senior discount was to be $97. The agent sent me to docusign to sign the paperwork and almost immediately asked me what was taking me so long. I told him it was a lot of paperwork to read, and he urged, “don’t read, just sign.” That should have been a red flag. Over the next few days, I began to get emails that did not look at all like what I had been told, so I started calling. Over the next few weeks, I talked to at least a dozen different agents, all of whom seemed very kind and helpful, and all of whom assured me that I should ignore the emails and my online account details. They said they were still processing my trade in and several promised further deep discounts on my plan to make up for the confusion. On one of these calls, I informed the agent that I had been approved for the federal Affordable Connectivity Program, which pays internet providers $30 toward the invoice for selected people. The agent kindly informed me that while T-Mobile does not honor this program, he would issue a monthly credit to my account for a minimum of $30 (probably more, he assured) to make up for it. Now I was expecting a bill of around $67 monthly, and I was very pleased. Today marked 27 days from my purchase date, and I once again made one of my routine calls to hopefully get reassured once again that all of the promises made by a dozen agents were, in fact, true. It turns out nothing I had been told by any of them even remotely resembled the truth. My plan was not $55, it was $75. The tablet (a worthless 4G 32 gb and very slow and glitchy device whose operating system and included apps already maxed out its memory) was not free and required a $20 per month 5G contract. That’s right. They required me to get a 5G plan for a device that can’t even access it! My total monthly bill? $137, which is a whopping $40 over the price that included the now-cancelled protection plan, and that’s not even accounting for my alleged $30 internet credit. This is the bill for a single line, home internet, and a tablet I can’t even use. There was no internet credit, no special offers. Not. A. Single. Thing. Was. True. So I asked the agent if I could just cancel everything and return it all, since I’m still within 30 days of purchase, and she informed me that the return period had expired two days ago. So a dozen agents consistently lied to me for 27 days, and the moment it’s too late to return anything, they drop the hammer and tell the truth. This is no coincidence. T-Mobile is a planned and carefully orchestrated criminal enterprise. I promise the moment my contract is up, I will never do business with them again.

I have used t mobile in the past. I switched from Verizon and loved it for the first couple months. Then they started adding on a bunch of hidden fees even for things you don't use. the employees just care about making money off sales. They will lie to you to make the sale.

I was initially interested in the Essentials 55 plan for $40/month with auto bill pay. The sales representative showed me, in writing, how I could get many more features, plus a free phone, for $55/month (via monthly reduction of the cost of the phone for 24 months), with the Go5G 55 plan. After signing up for the more costly plan, I learned that some of the features I had been promised were not included in that plan; they were only available on the Go5G Plus 55 plan, which would cost $70/month. I went back to the retail store three times, spoke with the sales rep and the store manager, who both assured me they would "fix" the problem. I later found out they had changed my plan to Go5G Plus 55 without my permission. I than phoned T-Mobile and spoke with two individuals (one being a manager) and was told the only thing they could do for me was to switch me back to the Go5G 55 plan, without the previously promised features. I have not been using T-Mobile long enough to comment on the wireless service.

ADVICE: if you think about switching from Spectrum to T-Mobile, don't do it!!!! If you think Spectrum is bad - T-Mobile is 1000 times worse. I wanted to switch with my Internet from Spectrum to T-Mobile (I heard some good things about the service from some people in the Dayton area who use it and the price with lifelong price lock is also a big PRO), so I got their "magic box" from their store in Greenville, Ohio. Bad thing: the service was bad, VERY low speed, got kicked off many times, re-boot, etc. - HORRIBLE!!! So I brought the box back after 3 days (test period without charge is 14 days!), got the money refunded I paid when I signed up and thought, that's it. OK... not really... in.June I received a text message from T-Mobile "Thanks for your payment"... I checked my account and they took the monthly fee of $50 out of my account. When I went back to the store, I learned that the geniuses there somehow forgot to cancel the phone-number that was associated with the Internet-Box. They said that they fixed it and a few days later the $50 were refunded. So... now it should be OK, you think... think again... on 7/3/23 I received a) a new bill from T-Mobile and b) a letter from the Debt Collector AllianceOne because of $50 I allegedly owe to T-Mobile. In my 15 years with Spectrum, I NEVER had such a trouble like I have now with T-Mobile. Yes, they raise the price every year, the customer service sucks, but they don't play such games - and the speed is really good and the Internet service is reliable. It turned out that the geniuses in the Greenville, Ohio T-Mobile shop screwed up twice! After phone calls with the customer care department/financial department (this whole crap wasted about 3 hours of my time - so far... plus the geniuses at the Greenville store threw me out. Reason: they said I "threatened" them - OK.. I said I'll report it to the BBB, which wasn't a threat - it was a promise, and my right! And these geniuses pretended that they didn't do anything wrong...) it turned out that they first didn't cancel the phone number that was associated with the internet box when I returned this crap and secondly when they canceled it after the first illegal charge they canceled it per June 20 instead of per the day of return. So, not very smart.... But T-mobile itself is IMO a very shady company itself! They sent out the notice that I "owe" them $50 on June 22 (one day after I received the refund for the illegally withdrawn money). The letter of the debt collection company was dated 6/26. So, these IMO very shady people sent out the letter to me and at the same time they transferred it to the debt collection. Shouldn't you first get a bill and in case you don't pay it, THEN and JUST THEN (maybe after 30 days or so - and only if you didn't dispute the bill) it should go to a debt collector? Bottom line: stay away from T-Mobile where lack of knowledge (to say it very politely) meets IMO very shady behavior...

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

The best cell phone provider, I have used many and I feel they are the best for the money. I never drop calls, and have even had service in an elevator.

NO ACCOUNTABILITY- Keep Charging My Account off their employees errors. I have been with this company for over 7 years and it has failed me huge recently! First of all, the customer service people or whoever handles your account when you call in or go in for something NEVER documents anything! So when you ask them to go and review it they say. "Well, we don't have it in the notes so it never happened." Are you serious!! I purchased a Z-fold. This is almost a 2000 dollar phone. Who DOESN"T add insurance to this. I told the guy to do it. I found out later he never did. I lost my phone a little while later and they tell me I don't have insurance so it's a TOTAL LOSS. I raised a big stink about it and thought it was handled. Come to find out recently not only did they keep charging me for the phone (which I called in plenty of times and nobody ever told me about). They were STILL charging me for the LINE to the phone! They knew the phone was gone and never disconnected the line! So I find out last week that I paid 900 dollars towards a phone I don't have because they failed to apply the insurance when I requested it. And on top of that the line every month. They offered me 65 dollars which was a slap in the face and previous something to the tune of 150 several months ago but they kept charging me for everything! Everytime I go talk to them and I even had people around me saying, I remember you yelling at them about the insurance, or I remember you telling them to cancel the line... They never did any of it, they didnt document it and they keep charging me for it all and nobody will step into help. They have this fraudulent notating system that doesn't serve it's purpose at all. They just do whatever they want. They never tried to offer another phone, fix the insurance issue... NOTHING!

I was with Sprint since 1995 (28 years). I never had an issue and when something minor came up, it was always resolved quickly, easily, and most importantly, with care. Sprint was taken over by T-Mobile. I migrated less than a year ago and this is one of the worst companies I have ever come into contact with. T-Mobile does not care about its customers and worse, lies. I was treated like I didn’t matter by the assistant manager of this location. I have not been able to make or receive calls from my home since Sunday morning. I have called (from my computer and wi-fi) T-Mobile countless times (I stopped counting at 20), finding no resolution. I was told about ‘possible’ tower issues, given the runaround, and directions that never fixed the issue. Finally, they admitted the tower was having issues and my phone was not 5G so it would not work. After not being able to make or receive calls for 4 days, they said they would give me a new phone with 5G with the hopes that this would resolve the issue. They admitted the issue was on their end and I should not have to pay for a new phone. I finally felt I had a resolution to an extremely frustrating, aggravating, and upsetting 4 days. Everything was set, I was told to go to this T-Mobile store, and everything would be ready. When I got there, I was told, "Sorry, that promise is not in the system and there is nothing I can do for you." I asked to speak to the manager and was told, "He is in a meeting and can't do anything for you as well." I asked the assistant manager to call T-Mobile for me to clear the issue. She said she would not but I could call. I explained that my phone could not make calls out because I am still near the tower with issues, and she said I could use their landline. Can you imagine?!! A T-Mobile who was in the T-Mobile store could not call T-Mobile to help me resolve the issue for a T-Mobile customer. However, the customer could call T-Mobile from the T-Mobile store's phone. Have you ever heard of such nonsense and disregard for a customer? In the store, I called customer service (AGAIN). After spending AN HOUR on the phone, being transferred from person to person, and having to explain the issue over and over again, finally, a rep said, "Yes, I can see what Luna put on your account. You are supposed to get a new phone from us because the issue is with us. However, it was not authorized, and I will need to speak to Luna to get one last code. Can you hold again?" Another 30 MINUTES later, after the rep talked to the assistant manager, and thinking it was resolved, I got back on the phone and was told, "I am still trying to get a hold of Luna." I finally gave up, hung up, and left the store. I was given the runaround, lied to, then treated like I didn’t matter by a T-Mobile assistant manager. I am not with another carrier and will never recommend T-Mobile to anyone. I will file complaints anywhere I can as this experience was horrible and people should know. What happens to, “We are so sorry you are having major issues but this will be resolved before you walk out the door. Give me a little time to investigate and find a resolution.” Instead, I received, “It is our fault and there is nothing we can or will do to help you.” I miss you Sprint. You were the best company I had the privilege of being a customer with for 28 years.

T-Mobile is the worst company I have ever dealt with in my life. Absolutely no one can help me on the phone, at the store, horrible. I wish I could broadcast this across the social media. And if I could give it a zero star I would. I’m going to call the Better Business Bureau and whoever else will listen to me. I was in the store and there’s a gentleman behind me who is having the exact same problem. I canceled this account last August and they continue to bill me. And absolutely no one can help me. I walk into the mobile store, and they know me and my phone number before I even open my mouth. That’s how many times I’ve been in there. The worst, the absolute worst.

T-Mobile is a horrible company. When they're selling you the phones in the store they seem great. But once you have the phone and are paying your monthly bill it is a wretched company to work with. My phone never had signal. Several times I called to make my payment and then a few days later my phone would be disconnected and they would want me to pay an additional Bill plus a reconnect fee. They make their money by screwing people over. I had two lines one of which I reported stolen and canceled back in November of 2022 6 months later I found out they never canceled that line they canceled my insurance instead. So when I dropped my other line in the water and destroyed it I wasn't able to file an insurance claim on it. It took me a month to get my new phone. During that month I was unable to log in and pay my bill because my phone was broken. So I talked to someone on the phone and they told me if I paid $113 they would reconnect so I paid that the phone was not reconnected. So I called again they wanted another $178. I was on the phone with customer service for 4 hours they would not explain to me why the bill was higher they would not explain to me why I was having to continue paying for a phone that I had canceled in November she gave me four different totals and wouldn't explain to me why every time she gave me a price it was getting higher and higher and she wouldn't explain to me why one line was double the price of two lines and when I asked her to let me speak to a manager she refused to transfer my call several times. She told me I'd have to hang up and call back and talk to someone else. I told her I didn't want to talk to someone else I wanted to speak to a manager so she put me on hold and left me there. When I called back and told them I wanted to speak to a manager they put me on hold again and that was on hold again for 30 minutes before I finally decided to hang up

Terrible return policy!! Charleston SC location big older guy I believe Richard … couldn’t help apparently… I had 2 returns… one went through… second one he had problems with the system. It didn’t allow him or he’s just bad at his job. I went to another location that go to except it because they were not caring the stuff at that location so two weeks past I went there again and he could accept it because 2 weeks had passed!!!! I was there to return it and because of his system glitch or him not knowing what he is doing… now I’m stuck with an ugly waaaay overpriced phone case! Stay away from T mobile all there… free is not free!

Initial visit was good, but the system was down so we could not pay. When we returned.....the girl could not been more annoyed that we interupted her doing nothing! She sold us the wrong SIM card, did not set it up properly. We cancelled the card within 3 hours, after we realized that it was not what we needed. CSR was great on the phone. No problem cancelling it and a refund was issued. To make a very long story short that was in March, its now May and I still don't have the refund! They keep apologizing and making promises...you will see your refund in 3-5 days. I do not encourage anyone to use T-Mobile. On approx. day 10, I called the Mgr back since he did not call be as promised. I guess he doesn't like to give bad news to his customers. No I am not getting my, rightfully deserved, money back. I I guess I am going to have to eat the $50.00. I have a long memory.

T-mobile locks my account permanently even though I try to call them multiple times to tell them I need to transfer to another carrier because I am not going to use the phone very often. I have gone to three retailers but they all said the transfer PIN number is not correct and I have to call them back and forth with multiple times. Finally I have to give up my current phone number and switch to a different phone number. But that means I have to call all my bank accounts and other facilities and friends and relatives to notify them I have a new phone number now. It is a nightmare with this T-mobile telephone company. Horrible!!!!!!

Very disappointed that my autopay discount now has to be linked to my bank account or debit card. T-mobile has proven repeatedly that my personal information is not safe and secure from hackers. I can no longer receive the $15/month discount with the credit card buffer to protect my money. They say this is not a change in terms, just a change in discount!

Came into a store to pick a replacement phone. I was the first person in the door because I had to be at work at 12. They brought the new phone out and charged me and I asked if they were going to transfer the info to the phone. The rep said yes but never told how long it would be or what he was doing. He wentto wait on other customers which can understand but tell me that just don't walk away. Now it's 1020 and the phone is about 90 % done. Another 2 min it was completed. He finally came over and did something and walked away without telling me anything. He was waiting on people he knew and they were spending alot of money. It is now 1040 and I had enough. I tried to get his attention because I had to leave. Then another individual came over to help and see if the phone done. He said it was and erased all the info on my old phone and gave my new one. When I got work to make a call I found all my contacts were missing along with other things like reward points from companies I shop with...injury to insult! Great job! The last three times I went T mobile I had terrible customer service.

T-Mobile is a predatory company that has provided incomplete information to their customers, as a customer that had their services for about 16+ years, services were relatively better than have been in the past 4 years. Considering the several services issues I was experiencing I made the decision to port out to another company Spectrum mobile, my mobile services have been more consistent not mired incomplete calls and audio issues. Upon transferring out T-Mobile hit me with charges way above what my monthly bill was and was not willing to redress the bill. Forgot their ads, I compilation of lies, if you speak to a rep please make sure you get a reps name and ensure they answer your questions especially if you plan to port your services to another company I have received a final bull of 211.92 for services I was paying 35.00 a line per month on withtheir Magenta 55 plan. Do not believe the hype folks be careful when choosing a mobile plan and please be sure to have all your questions answered before joining a company like T-mobile. It's a scam

Please RUN AWAY and do not believe anything T-Mobile says. I switched my entire family's 4-phone plan from Verizon ion March. Virtually everything their Phillipine-based rep promised me was a lie. Unlimited free international calling? Nope. $35 for a 10 days pass. Strong 5G network near me that will never drop calls? Nope. Calls dropping everywhere and every day. $140/month for my 4 lines? Nope. The first bill was $320. Customer service is a joke. You are routed to the Phillipines where their reps cannot understand nor respond to your concerns. They do have American reps but you cannot reach them. They failed to send me a return label for my old phone and now are denying my credit against the cost of the new phone, even though they admit that the sales rep didn't "process the promotion correctly." They accuse me of "Buyer's remorse". It is their total incompetence that caused this mess. I would never recommend T-Mobile. They are a scam and a fraud. RUN AWAY.

CUSTOMERS BEWARE!! I cancelled my T-Mobile plan on 4/16/23 and my billing cycle ended on 04/14/2023.  I received a bill that I am being charged for the ENTIRE BILLING CYCLE! No pro-ration as I was JUST informed that they don't do that! I paid my account in advance when I started this plan but, they wont honor someone cancelling during a billing cycle. I already spoke to customer service and the rep SAID she spoke to the supervisor as I requested, and cant pro-rate the bill! So instead of being billed for ONE day, I'm being billed for an entire month! People are struggling in todays society and this is UNETHICAL!! I will never recommend services to T-MOBILE and I will make sure I blast reviews all over social media on how they do customers. Absolutely INSANE!