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4.8

Overall Score

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Kayle Wilds Eagle Mountain, UT

I get awful service and drop calls frequently. The store clerks are always friendly but doesn't override the terrible phone service.

5 years ago

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Katie evans Long Beach, MS

Good prices and good plans wit good coverage with the latest phones at great Prices

5 years ago

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Allie Powell Long Beach, MS

I just recently joined t-mobile and I have not had the best service. The people are very nice and hardworking.

5 years ago

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Kiayana Clunis Tallahassee, FL

I love the T-Mobile Tuesdays feature, but they need better service. My phone barely works at times.

5 years ago

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Sarah Russie Clearfield, UT

Average coverage and pricing. Fairly nice customer service. You get what you pay for.

5 years ago

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Elisa Vakapuna Salt Lake City, UT

I was with T-Mobile for years and I have to say there has been good and bad service.

6 years ago

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Amanda Lehi, UT

I like working with T-Mobile. They are friendly and I usually have service. Thanks

6 years ago

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Lauren Alpine, UT

t-mobile loses service in a lot of places where other services dont, except at school

6 years ago

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Alyssa Scott Mesa, AZ

I do not have very good service on my cell phone with t mobile. Low prices but also low quality cell phone service.

7 years ago

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cami harward American Fork, UT

I like t mobile service. The customer service was helpful and the cell service was great

7 years ago

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Shanna South Jordan, UT

T mobile is getting better and better coverage. We use it for our son.

7 years ago

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Trina Ward

We had T-mobile for a number of years. The phone service didn't work in the area we lived in.

7 years ago

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Haidyn Houtz South Jordan, UT

I loved having my phone at T-Mobile! The service is always good.

7 years ago

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Sandra Jensen American Fork, UT

Alays very helpful ith problems I might have.

7 years ago

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Amy Singleton Gilbert, AZ

Has spotty coverage. They have good rates but couldn't get reception in our own house. Had to change plans

7 years ago

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Chase Rohner Gilbert, AZ

I have had T-Mobile for about two years, and it is a reliable phone service.

7 years ago

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Schon Smithfield, UT

The service in my area wasn’t very good. It was cheaper but not as great as the bigger companies like Verizon.

7 years ago

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Michael Ogden, UT

Always seemed to work great. Data was aight

7 years ago

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Matt Christensen Greeley, CO

Tried to cancel after 15 days. Customer service pretended not to hear me to force me to call back .

2 years ago

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Peter Doyle Miami, FL

Terrible Terrible Terrible service. They talk about 5G. How about mastering the local phone call.

2 years ago

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William Grouzis

Don't buy 50.00 screen protector! Every 2 weeks, peeling off. 4 times now! No refund! Frustrating!

2 years ago

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JON “David” BAUDER Easton, PA

Tried to get two shipping orders, but the guy causes a problem at the T-Mobile store

2 years ago

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Kay Thomas Allentown, PA

Reasonable price. Shorty service in a lot of areas. Stupid return policy

2 years ago

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James Mathews Rocky Point, NC

Customer service great but there coverage area not so good

3 years ago

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Andrew Tilden Kansas City, MO

Executive reached out and issue is now resolved.

3 years ago Edited May 24, 2022

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Kierra Kennedy Tallahassee, FL

T- mobile is a bas service they can do better with their connections.

4 years ago

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Tony Webster Lansing, MI

They do not offer 5g on prepaid plans. This is not "5g for all" as they claim! Unacceptable!

4 years ago

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Gregory Strahl Osawatomie, KS

Dropped calls no coverage in most areas. 5 g is a joke. Can't even call others on same plan.

4 years ago

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Jeremy Ewa Beach, HI

Signal is terrible but dealing with customer service is good.

5 years ago

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Theresa

Here in wesley Chapel FL T-Mobile is very poor.My calls is always dropping.

5 years ago

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Muriel Lee Chesapeake, VA

i have service issues that have not been resolved yet

5 years ago

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j roake Palm Harbor, FL

The signal service in tarpon springs fl, on alt 19 is terrible and getting worse ,

5 years ago

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Johnny

They lost 2 cell phones I shipped back to them and expected me to continue to pay for them

5 years ago

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Rosetta Bahe Provo, UT

Too expensive for the amount of time I have been in service with the company

6 years ago

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Marina Burlington, MA

works great in rural areas, not so much in suburbs

6 years ago

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Yano

Customer service is the worst , place I don't reomwnt any one to buy local service

6 years ago

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Nishita

Do not have a good billing system, autopay doesn't work efficiently

6 years ago

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Amelia Gibson South Jordan, UT

T mobile is very efficient and super easy to use.

7 years ago

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Joe Hernandez

Drop calls and little coverage in area I just move to

7 years ago

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Joe Ventnor City, NJ

Loss of connection often ! Not worth the money I pay for it!

7 years ago

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martin baker

Terrible coverage,constant dropped calls,have tried amplifiers wifi nothing works !!!

7 years ago

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Anthony Moore

Often have trouble with data connections.

7 years ago

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Cyroles Boles Clearwater, FL

They do not respect peoples decision I ordered a phone and they cancelled it twice

8 years ago

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Steve Deal Covington, GA

terrible coverage area and lied to me about data usage. There are lots better options

10 years ago

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Bren Zen

Phone service is sketchy in the mountains. Verizon works perfect in this area.

4 years ago

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victor ridgeway Columbus, OH

The coverage is horrible always buff rain takes too long to get to your sites

4 years ago

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LaShawn Cullins Long Beach, CA

I love the customer service, they are very accommodating.

4 years ago

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Rishard Krehe Orlando, FL

Started off so so, cell service is very good customer service is hit or miss

4 years ago

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T E Sherman, TX

I use this Wifi in my Audi and it has only gotten worse. I'm usually stuck with 2G service at best.

4 years ago

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Dave Merritt Palm Desert, CA

Service areas are not very broad... Moved just 1000 yards away, no service

4 years ago