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5.2

Overall Score

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Muriel Lee Chesapeake, VA

i have service issues that have not been resolved yet

4 years ago

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j roake Palm Harbor, FL

The signal service in tarpon springs fl, on alt 19 is terrible and getting worse ,

4 years ago

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Johnny

They lost 2 cell phones I shipped back to them and expected me to continue to pay for them

4 years ago

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Rosetta Bahe Provo, UT

Too expensive for the amount of time I have been in service with the company

5 years ago

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Marina Burlington, MA

works great in rural areas, not so much in suburbs

5 years ago

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Yano

Customer service is the worst , place I don't reomwnt any one to buy local service

5 years ago

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Nishita

Do not have a good billing system, autopay doesn't work efficiently

5 years ago

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Amelia Gibson South Jordan, UT

T mobile is very efficient and super easy to use.

6 years ago

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Joe Hernandez

Drop calls and little coverage in area I just move to

6 years ago

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Joe Ventnor City, NJ

Loss of connection often ! Not worth the money I pay for it!

6 years ago

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martin baker

Terrible coverage,constant dropped calls,have tried amplifiers wifi nothing works !!!

6 years ago

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Anthony Moore

Often have trouble with data connections.

6 years ago

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Cyroles Boles Clearwater, FL

They do not respect peoples decision I ordered a phone and they cancelled it twice

7 years ago

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Steve Deal Covington, GA

terrible coverage area and lied to me about data usage. There are lots better options

9 years ago

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Bren Zen

Phone service is sketchy in the mountains. Verizon works perfect in this area.

3 years ago

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victor ridgeway Columbus, OH

The coverage is horrible always buff rain takes too long to get to your sites

3 years ago

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LaShawn Cullins Long Beach, CA

I love the customer service, they are very accommodating.

3 years ago

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Rishard Krehe Orlando, FL

Started off so so, cell service is very good customer service is hit or miss

3 years ago

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T E Sherman, TX

I use this Wifi in my Audi and it has only gotten worse. I'm usually stuck with 2G service at best.

3 years ago

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Dave Merritt Palm Desert, CA

Service areas are not very broad... Moved just 1000 yards away, no service

3 years ago

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Nomar Glendale, AZ

Price is awesome but service or signal to week call drop all the time

3 years ago

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Tatyana Chernyak Maple Grove, MN

the most terrible pricing and service. I will never have Tmoble again. Very frustrating costumer service.

3 years ago

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Zapata Clute, TX

No very happy bad service bad signal on my area hard to talk to costumer service

4 years ago

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Karen Hartnack Norcross, GA

High priced bad connection we have changed servers for reasons of poor customer service

4 years ago

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Jimmy Hall Houma, LA

T-Mobile is a good phone company but it can be slow at times and it's okay for people to use.

4 years ago

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Carter Merrill Pleasant Grove, UT

T mobiles coverage isn't very good. I have used Verizon and it is so much better in so many different ways.

4 years ago

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Kalli Binks Payson, UT

We had nothing but problems with T-Mobile. Horrible costumer service, unexplained fees and VERY bad reception.

5 years ago

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jessica Mesa, AZ

Their customer service is horrific and their rates are high. I do not recommend this company to anyone.

5 years ago

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Cody Enslow Pleasant Grove, UT

I couldn’t stand them. Bad phones are offered to you, with bad coverage at bad rates over time. No thanks

6 years ago

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mgillings

Loved my bill, hated my service. Everytime I went downstairs I lost all service....had to switch.

6 years ago

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Carson Walker Provo, UT

They have pretty good coverage and good pricing.

6 years ago

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P Crawley Pleasant Grove, UT

I was with T-Mobile for over 10 years but switched because the customer service and cell coverage was so bad.

6 years ago

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Sarah Williams

Horrible company and worst customer service. Fraudulently bills your account.

1 year ago

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Spark Plug Olathe, KS

Fast speeds. Low security and privacy for mobile phones

1 year ago

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Grace Altice Roanoke, VA

I have never any worse customer service!! I will NEVER use T-Mobile again.

2 years ago

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Homayon Tavakoli Kihei, HI

After 2 years I left . But they keep charging my credit card.

2 years ago

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Chris Adams Portland, OR

Overpriced crappy network. Customer service sucks.

2 years ago

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John Davis Philadelphia, PA

Bad service use to be good dont know what happened but very poor service

2 years ago

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carlos leone Miami Beach, FL

Worst company ever ! Worst signal! Worst customer service!!!

2 years ago Edited November 15, 2021

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Jay Cole

Their service area isn't as good a Verzions

4 years ago

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Brianna Miami, FL

Most of the calls are dropped and can barely talk on the phone.

6 years ago

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K.M. or Anonymous

Horrible reception or zero reception, frequent dropped calls

6 years ago

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Anonymous

Customer service, dropped calls, billing

6 years ago

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jolene

Awful customer service no support when needed

6 years ago

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j Phoenix, AZ

close your doors losers im with AT&T now 100x better coverage then t mobile

9 years ago

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Alejandro Minneapolis, MN

They take your data not marer if you use WiFi all the time...!

9 years ago

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Anetra Johnson Saint Louis, MO

Monthly billing rate is good, phone reception is poor.

9 years ago

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Mike Perrins Spring Hill, FL

They have very poor service in my area and would not take the phones back so I was left will a bill

2 years ago

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sharon brown Pascagoula, MS

Reception is scarce. Calls are dropped frequently

3 years ago

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Tamika Jefferson Houston, TX

Extremely poor signal rural areas. Frequently dropped calls.

3 years ago