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4.1

Overall Score

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Jake Sulkowski Parrish, FL

Excellent customer service and great first responder discount, but horrible phone service

6 years ago

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Joseph Anthony White Plains, NY

Good service and connectivity but pricing is still too high

6 years ago

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Brett

They are good for the price they charge.

6 years ago

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Susan Kathryn Lorain, OH

I like them. Their pricing is great for 55+

6 years ago

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Sue Vesci

Great customer service - marginal coverage

6 years ago

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chuck

Fairly priced services with decent service area.

6 years ago

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Ebony SW

Customer service is better than the quality of the phone service

6 years ago

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Shivani D

It's an amazing customer friendly company

6 years ago

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Christina King Pass Christian, MS

Service is spotty and inconsistent for the price. I canceled and moved on to a different company.

6 years ago

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Fahed A

Good company and growing on a fast peace

6 years ago

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Jake San Antonio, TX

Their service is decent. Wish signal was stronger.

6 years ago

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TruthTelling Minneapolis, MN

It's been reliable & the customer service is very good.

6 years ago

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Annette Wray Mesa, AZ

Overall it is fine. Service is ok friendly service

6 years ago

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Paul Blalock Danbury, TX

Ok, but can't get service in some areas.

6 years ago

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BMason

good overall, service not great by my home

6 years ago

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Justin specter

Good customer service they need better service in Las Vegas.

7 years ago

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Susan Baker

Good but they lied about what they would pay when I switched

7 years ago

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Glenn College Station, TX

Terrible. Lower rates. Hire customer service reps that can respond to questions without reading from a script.

7 years ago

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Pamela Foard

Great support staff, very knowledgeable.

7 years ago

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Anonymous

Very good about getting the correct phone for my needs.

7 years ago

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Karen Louisville, KY

No contracts, employees are very helpful

7 years ago

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Beatriz Irving, TX

I like that they lowered our payments. Thank you

7 years ago

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Karen

More upgrade options, more cellphones to choose from.

7 years ago

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Lynda Daluz Madison, WI

Cheap but.they have ruined my account serval times by over paying themselves

8 years ago

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Charity Curtis

My service gets dropped frequently but the price isn't bad.

8 years ago

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SS

good service and good int'l plans and they offer free datA

8 years ago

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Ron

Works great, but does not reset tether monthly.

8 years ago

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Jean Gelbaugh

High bills, after specifically asking for a lower rate plan.

8 years ago

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Russell Parker

Price is Great, Service it Okay. However Never received the rebate

8 years ago

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jay reeves Yukon, OK

Prices are high and their mobile app is a joke. Constantly down for maintenance.

8 years ago

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Austin Adair Jarrell, TX

Customer friendly, and reliable service in most areas.

8 years ago

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Darren Cardwell Riverton, UT

Because of their Service, Price and T-Mobile Tuesdays

8 years ago

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James P. Moriarty

They promised a smooth transition. Not. Signal drops a LOT,

8 years ago

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Jaime A Portillo Huntington Beach, CA

To pricey for your money the cellphones are to expensive

8 years ago

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Rob Archacki

Great customer care, but coverage has thin spots.

8 years ago

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Natasha Salt Lake City, UT

Customer service is hit or miss. The signal is great, but the prices are awful.

8 years ago

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Chris Wootton Ogden, UT

The company provides a service for a reasonable price and is easy to work with providing a good product.

8 years ago Edited September 14, 2021

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Evan Rasmussen Sandy, UT

Terrible coverage on the road but if you don't travel you'll be ok

8 years ago

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Ralph E Shong Walley Worcester, MA

very good not a problem yet

10 years ago

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Luis Cisneros Costa Mesa, CA

es bueno

11 years ago

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Sandra Kojic Jacksonville, FL

Service works everywhere except where you live. I can barely get reception in my own apartment.

4 years ago

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Miriam

Very good company serve by wonderful staff

4 years ago

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Iraida Alicea Marietta, GA

Service is fine. Customer service is not good, they are always messing up your account.

4 years ago

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Darlene Chaplin Philadelphia, PA

It's a great company an always available

4 years ago

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Tammy Snyder Aurora, CO

wide range of service, fair pricing, cusotomer for 15+ years

5 years ago

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William Mullin Lake Oswego, OR

Excellent service, well priced and reliable.

5 years ago

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Juanita Morrison Columbus, OH

I’ve been a long time customer of T-Mobile. I’ve recently noticed an increase in dropped calls.

5 years ago

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Maru Gallegos Calexico, CA

Expensive and lack of red in certain places where supposed it had to be covered.

5 years ago

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Sarah Elizabeth Crawley Houston, TX

Never loose service and very good customer

5 years ago

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Gabby Everett, MA

Very responsive but sometimes take some time to resolve issues.

5 years ago