Our 500+ verified T-Mobile reviews give T-Mobile an average 3.5/5 stars, placing it among the top cell phone carriers. T-Mobile ranks well for all of our consumer sentiment criteria:

Value for your money
Quality of product or service
Customer service
Company trustworthiness

T-Mobile is unique in that it will match a customer's corporate, affiliate, or military discount up to $15 for single lines and $30 total for two or more lines.

A bit about the company's background:

T-Mobile, founded in 1991 and located in Bellevue, WA, is the United States-based operating arm of T-Mobile International AG, providing wireless voice & messaging services and data services. The cell carrier operates some of the largest wireless networks in the U.S., reaching 99 percent of Americans according to the company. It has a market of over 45 million customers and over $20 billion in revenue every year.

A new merger between T-Mobile and Sprint is in the works with the introduction of 5G connectivity.

T-Mobile is known for its signature comprehensive cell phone plan, Magenta, which includes bells and whistles like unlimited coverage in Mexico and Canada, Netflix at no charge, and unlimited video streaming at 480p resolution.

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The Good

Quality of Services and Plans
New Phone Promotions
Phone Financing Options
Good Overall Customer Service
Affordability and Special Pricing
International Network Coverage

Quality of Services and Plans

T-Mobile has three straightforward unlimited cell phone plans:

1. Premium unlimited plan Magenta Plus

2. Signature unlimited plan Magenta

3. Basic unlimited plan Essentials

Magenta Plus includes maximum perks and benefits:

Unlimited talk, text, and smartphone data
Free Netflix with 2-screen access
Taxes and fees included in advertised pricing
2x data speeds and texting in 210+ countries and international regions
In-flight texting and unlimited in-flight Wi-Fi use
Unlimited HD streaming at DVD quality (480p)
Unlimited talk and text and some data in Canada and Mexico (up to 5 GB of 4G LTE data)
Mobile hotspot data
Name ID
Voicemail to text

In addition to the contract plans above, T-Mobile offers prepaid plans with data, calls, and texting to suit each client's needs. Magenta benefits are available as a prepaid plan for domestic only or for domestic and international.

All data plans include some degree of mobile hotspot data up to 20GB with the Magenta Plus plan. T-Mobile's smartphone mobile hotspot, also known as Wi-Fi sharing or tethering, allows you to share your smartphone or tablet's internet connection with another Wi-Fi-enabled device using T-Mobile's network.

New Phone Promotions

T-Mobile frequently runs promotions for new device purchases - generally the newest iPhone and Android OS models - as an incentive to purchase a plan. AutoPay and trade-ins are generally required to qualify for the iPhone and Android phone promotions.

With T-Mobile, you have access to the latest and greatest in phone tech. T-Mobile's inventory includes the latest phone models like the Samsung Galaxy S10 Plus with 4K video capture, a dual 12MP + 12MP + 12MP rear camera, wireless charging, and "all-day intelligent" battery life or the Samsung Galaxy Note9 with super AMOLED display, expandable memory up to 1TB, and biometric unlock.

To use your current phone (if compatible) you can purchase a SIM card to set your phone up in T-Mobile's network.

Phone Financing Options

The customer can either pay for their services in advance or they can pay as they go. This makes the credit check nightmare of a contract plan obsolete.

There are some credit-based possibilities for covering the price of a new phone, however. If a customer cannot afford one of the more expensive phones up front but can pass a credit check, they can pay for the phone in payments over time. If a customer, under this agreement, decides that they no longer want service through T-Mobile, they are responsible for the remaining balance on the phone.

Good Overall Customer Service

Our verified consumer reviews below are generally positive regarding T-Mobile's attentiveness to customers. From a different third-party review perspective based on customer satisfaction surveys for the past several years, T-Mobile has been recognized as the best customer service provider within the cell phone industry by JD Power and Associates. The company is also recognized for its outstanding care in the customer care category.

Affordability and Special Pricing

T-Mobile is known for its overall affordability. The phone plans available offer data plans comparable in price to that of other providers without requiring long contracts, though auto-pay is required to obtain the best deals.

Customers are never charged overage fees because they simply cannot use their data after they have reached their monthly quota. With most no-contract carriers, there aren't unlimited data pricing paradigms in their data plans, but T-Mobile is the exception. In addition, the unlimited data plan from T-Mobile is significantly cheaper than the 100 GB plans offered through competitors.

In addition, T-Mobile offers special pricing for customers 55+ which can be applied to two phone lines in a plan and includes all of the benefits of T-Mobile ONE. Active and retired military members and their families also qualify for special pricing.

International Network Coverage

T-Mobile also has extensive international service in over 210 countries and international regions. In fact, it is one of the few wireless providers that includes international data and texting at no additional cost, which is far above many of the other contract providers in the industry.

Customers can access their account easily, speak with an online customer care representative, or use their text messaging to monitor their monthly services for international texting as well as other stats.

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The Bad

Cost
Limited Device Options
Equipment Installment Program
Tablet Limitations

Cost

While T-Mobile provides high LTE speeds, Wi-fi hotspot options, and entertainment perks that are unavailable through other mobile phone carriers, its plans are more expensive than that of several competitors. In this case, it's true that you get what you pay for.

Limited Device Options

The company carries the most popular device brands, including certified used phones, but doesn't sell everything: T-Mobile does not offer BlackBerry phones and or Windows phone models.

Equipment Installment Program

Something to point out is the policy regarding the Equipment Installment Program. If a customer chooses to discontinue their service with T-Mobile, they are responsible for the remaining cost of the phone if it was purchased under an Equipment Installment Program. In some ways, this is a tactic to keep customers on T-Mobile's service without forcing a contract.

Tablet Limitations

With T-Mobile, customers can only use tablets with data capability that can be converted into a hot spot. These max out at 11 GB of data per month and do not suit the needs of customers who frequently use a tablet as a hot spot for a laptop computer or other device.

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The Bottom Line

T-Mobile is a strong carrier for those hoping to avoid long-term contracts or hidden fees. Though not perfect, the majority of T-Mobile customer reviews reflect positive user experiences and the company is known for its low prices, no overage fees, and other controls in place that keeps the cost competitive for the customer. Prospective customers can expect the following with T-Mobile:

Different plan options to cater to different preferences
Unlimited texting, talk, and data
No long-term contracts
Portable Wi-Fi
International texting included
iPhone and Android phone promotions
Financing available and overall affordability
Discounts for seniors and military personnel
Netflix subscription

T-Mobile is rightly among our top-ranked cell phone providers. Read customer reviews below to learn more.

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User Reviews

Star Rating

2.0

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2,227 Reviews

Review Breakdown

5 grade

33%

4 grade

18%

3 grade

11%

2 grade

1 grade

33%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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William Gary

Well I'm going on a out 7 or 8 months with T-Moblie. I can honestly say it's by far without a doubt THE WORST CELL PHONE COMPANY IM BEEN WITH HANDS DOWN!!!!!! And that's a long time ( since cell phones came out) I switched from ATT which really wasn't that bad. But the grass always looks greener on the other side of the fence. Man was I wrong!!!!! I got 2lines 1 personal and 1 business. They also told me the phones I was getting were great phones they were the A15, I believe and android which I like. I have been to T mobile at least 2 times a months complaining these phones drop calls everywhere. Like right in the middle of Richmond ky, Berea, Lexington, Made a trip to cambellville ky and didn't have service more than I had service. I mean it's embarrassing really. I also have to restart both phones every morning before it will connect to a tower. I have looked at the coverage map for T-Moblie of my area and I shouldn't be losing or dropping 75 percent of the calls I drop, according to the T-Moblie store, I shouldn't be either. So honestly I think T-Moblie over states their area maps by a lot, my house is supposed to be in the covered area and I lose service 6 or 7 miles away. But the Store really don't offer solutions only excuses. As far asTrying to get ahold of T-Moblie itself I was told once my wait time was 6 hours. Lol I still have not been able to wait long enough on hold to actually talk to anyone. So if u are still reading this I beg u DO NOT SIGN UP WITH T-Moblie it will be the biggest mistake u can make regarding cell service.

1 month ago

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Jeannie

I became a member when Sprint merge with T-Mobile. I have mostly a positive experience with them. When I have had a problem they were able to help me fix my phone over the phone.

2 months ago

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fred krohn

Spent 6 hours on the phone and three trips to mobile store. On line agents don’t have a clue as how to fix a customer issue. All they do is read from a computer screen and try this and if that doesn’t work they say try over again and again. After 3 hours the agent said the box was defective which it was not he promised to call the next day but never did so

1 month ago

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Qudrea Smith

Terrible company. Representative tell you what ever you want to hear to get the money from you. They do not be trying to help the customer. I would never recommend no one to get service with them. I absolutely hate the service and the company customer call center. Supervisors are alway busy so they can’t answer the phone. I hate I ever started a plan with them.

2 months ago

star star star star star

Alex

I've been with T-Mobile for more than 3 years now , and I have to say, I'm amazed. The coverage is perfect, even in some more remote areas where other carriers tend to drop off. The customer service has been top-notch too whenever I've had an issue, they have been quick to resolve it with friendly and helpful support. Their plans offer great value for the money, and international roaming included. It's amazing.

6 months ago

star star star star star

Janery Astacio-Marrero

I’ve been a T-Mobile customer for 6 months, so far I’m happy with their service. The network coverage is excellent, and I rarely experience any dropped calls. Their customer service is friendly and always ready to help.

4 months ago

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Amber White

I wish I would've known that trading in my iphone would result in a 2-month long headache, involving 8 customer service encounters with the store and online reps. I'm convinced T-mobile has a plan to bait and switch you, then stall until your 90-day return period expires. "Trade in your old phone, extend your contact for 2 years at no additional cost to upgrade to a new phone, and keep the same plan." Then your bill arrives with a $15 monthly installment fee, NOT disclosed at the time of purchase at the store. It's not in the contract either... which I was oddly not provided with, neither print nor email. Since this event on April 19, I have been promised a call back and an emailed copy of the corrected contract on May 21, May 23, again from a supervisor on May 23, June 1, June 6, again from a supervisor on June 6... see my screenshots of online customer service chat--they blow smoke and run down the clock on your 90 days, doing nothing to solve the problem. Today I called my original T-Mobile store on Rainbow & 215 to request help from a manager. The rep refused to forward my call to a supervisor, refused to provide an email address for a supervisor, and for the 8th time, said I would get a call back from someone in 2-3 days. If they actually call me back and resolve the issue, I'll update my review, but otherwise be warned that T-Mobile is totally fine with treating their longtime customers like garbage.

4 months ago

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Sharon Las Vegas, NV

I have been a customer of T-Mobile for almost 20 years and have received 5 star customer service. I appreciate T-Mobiles commitment to their customers and providing an excellent customer experience. They offer incentives for customers to upgrade their phones with little to no out of pocket expenses, I would definitely recommend T-Mobile to someone in the market to find a new cell phone carrier.

10 months ago

star star star star star

Ron

Super service plans with great coverage. Simple to switch from other carriers however, advertising should improve to customers who wish to switch from the hidden fee carriers. Although there are no hidden fees and better comparable services for customers, some of the instructions are confusing for the average user. More knowledgable customer oriented service gives T-Mobile a leg-up on its competition. Keep on improving your customer service and retention.

10 months ago

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Angel “alhindyfan” Luis Ormond Beach, FL

Today 6/22/23 while talking to the T-Mobile Customer Care team, I received 5 star service from Yankely. I'm a Sprint legacy customer and she helped me set up an online account under T-Mobile and also add an international plan on my daughter's line who's traveling overseas. She took the time to go over all my questions and had the patience to answer each one of them in detail. She seemed to be very knowledgeable and at no time I felt lost through the process. I can warranty you that if every customer care specialist handled the calls they way she did, T-Mobile overall ratings scores would be 5 stars. Thank you Yankely, I hoped every time I called T-Mobile you were the one taking care of me. Great job!!!!

1 year ago

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Yuraima Rodriguez Tampa, FL

On Dec 28 2022 we went to TMobile store at Bruce B Downs right at front of Hubters Green to buy three apple watches. WHAT AN AMAZING CUSTOMER SERVICE, the representative, Mr, Luis G provided to us!! A+! Congratulations! Today 01/7/23 we went back to buy another device and Luis remembered us but he was busy and Me. Calvin took care of us. Exceptional service! We appreciate the honesty, care, kindness and professionalism they have at that store; this is the customer service America deserves to have at each single store of any kind. TERRIFIC job Luis and Calvin and staff. . Keep it on! Thank you. Yuraima Rodriguez and Luis G

1 year ago

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Debra Philadelphia, PA

I upgraded a phone to my second line on my plan. T mobile claimed they couldn’t get my payment to go thru. So I told them I would call back when I found out why my debit wouldn’t go thru. I called with another card and they claimed that wouldn’t go thru but at first I was told it did. So I was told do another order but first pay my bill which was due at the time. So the whole thing about my debit cards not going thru was BS! They wanted the bill paid first which was always paid the whole 4 years I’ve been with the company. But now I’m going to get these phones paid off and find another carrier. Or if another carrier offers a buy out I’m gone. The whole thing was a terrible process which I hope I never have to go thru again! Just want to write and tell everyone that T-Mobile corrected the situation! This is why I’ve been a customer for 4 years! Thanks T-Mobile!

2 years ago Edited September 23, 2022

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ShyPimp74 Ft. Washington, MD

Jenny is the type of customer service I'm use to from tmobile. She didn't haggle me or act as if it was a chore to assist a loyal long term faithful customer. She explained things very clearly and made sure I wasn't ever inconvenienced. She allowed me to explain uninterrupted and also apologized for experiences with tmobile that had nothing to do with the care she was providing me. If every customer care representative was like her, T-mobile would be the only carrier needed in America. Please reward her with responsibility of management because she is ready to not only be the example but to set the example for others to follow. Promote now!

2 years ago Edited June 13, 2022

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Kalita Gunter Baltimore, MD

I have had T-Mobile for about 7 years an I absolutely love them. The customer service is amazing an they definitely work with you. Anytime I have had a issue with anything when it comes to my phone service they are right on it. The waits for customer service are never that long at all. They also do call backs just in case you can’t get to them right then an there. They have great pay arrangements too where you can pay half your bill an pay the other half when you can. They reward you when you are a long time customer which I love. The service never goes out an if it does you just call them an there right on it 100%

2 years ago

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JJZ Palm Bay, FL

I switched from ATT to T-Mobile a year ago. My cell phone service has dramatically improved. I no longer have the quiet pauses or dropped calls. I have the senior plan and have had no issues with billing. When I have questions about how to use my phone I stop into the local store and they are always extremely helpful. I stopped in yesterday because I bought a new iPhone elsewhere and my contacts dropped from my car. Eric came out to my car and completed the task quickly. He also pointed out a couple of features on my phone. The location on Palm Bay Rd in Palm Bay is outstanding! The last time I went into the ATT store in Melbourne the rep didn’t even look up from the device he was using. So, yes I am very happy with T-Mobile!

2 years ago

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Nam Denver, CO

I've been with T-Mobile for more than 10 years and let me tell you, T-Mobile takes really good care of their long-time clients. I have the Magenta plan for 4 people in my family and the cost each month is below $200. I use their app, which is very convenient, to view and change my plans if needed on the fly. Customer service number is 24/7 and the representatives are always kind. I'm not too concerned about having service when I go to the mountains or somewhere remote because I don't expect to have service. I know that for some people that can be a deal breaker. Last time I heard though, they are leaders in implementing 5G. I also have their insurance plan for a phone that they don't make anymore, which I highly recommend. For $12 extra a month, I can go out into the world and feel safe that my device is covered. I feel proud to be customer of a company that is growing so fast, especially with their acquisition of Sprint. Cheers to many more years!

2 years ago

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Julie H. San Diego, CA

I was debating switching from Verizon to T-Mobile and was weighing the Black Friday deals. Rudy, a chat representative, was THE MOST HELPFUL PERSON IN THE ENTIRE WORLD AND HE DESERVES A RAISE. He was such a supportive and informative salesperson. Ultimately, I decided to stay with Verizon because they had a deal on exactly what I was looking to purchase. But, if they hadn't offered exactly what I needed... I would have switched to T-Mobile without hesitation. I must have spent an hour debating which to go with and Rudy stayed by my side answering any question I had. He's the best of the best and I hope everyone switches to T-Mobile.

2 years ago

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Mike Ika West Valley City, UT

Ive been a T-Mobile customer for almost 20 years. They have great customer service. Every time I’ve ever had an issue, their customer reps have been very quick and very helpful. I hate having to go thru the automated operator to get to a live person, but other than that I love their customer service. T-Mobile is also cheaper than other carriers which is why I have stayed with them for so long. I wish they had a better upgrade program though. Ive been wanting to get rid of my iPhone 6 for a while now but dont want to pay full price for a new phone. Their upgrade program in the past was awesome, but the upgrade program now is just meh.

4 years ago

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KEVIN BROWN Gorham, ME

Excellent all around service for the last 10 years. I would like a more intuitive website and a call in service that has a more intelligent automated responce that remembers your voice and preferences..maybe Male or Female choice .. ( paying bills for instance on your second call it would recall you prefer a female automatic voice responce and what you normally call about )..if possible it could track your location for instance and say " hope you have a nice day or night or say something positive about your make of phone or even comment on the weather. Their Customer Service both hard location and via phone have been great..I recently called about reducing my bill and they made it happen..very pleased.7

6 years ago

star star star star star

Brian GPWarrior

Thank you for making me feel like we have always been family. John Legere the CEO of T-Mobile has inspired me more than he knows. At a very dark time in my life just recently John's videos and tweets helped bring me back to life you could say. I'm playing guitar more than ever now after stopping for many years due to some challenges during my military service and after I got out. John retweeted a guitar video I sent him live on Twitter using #tweetjohn that boosted my spirits and I've learned to strengthen my faith and this might sound weird but all I want to do is help anyone I can. There is good in everyone and sometimes when people are doing bad all it takes is one person to reach out, hey or how are you? Even smiling at someone could change someone's day or life. You never know. T-Mobile is dedicated not because they feel obligated but because they care in truly addressing your needs and concerns and doing everything it takes to not only fix the problem, but also makes sure you are satisfied with everything before finishing the Call! #TeamMagenta

7 years ago

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Tony Pena Whittier, CA

I was with Verizon for 18 years and switched to T-Mobile last year. So far I am super happy with them. They offer great customer service, they are much more reasonably priced and in my situation much faster data speeds that Verizon. I know that your mileage may differ but in my case where it matters most (home, office, etc) the service is better and faster than Verizon which is considerably more expensive, requires a 2 year commitment and and does not offer an unlimited plan for under $100. When I would call Verizon for support I often got attitude but T-Mobile is really good. I know that their coverage isn't as good as Verizon or ATT but for me it is good enough and they are growing their network footprint faster than anyone else. Plus as a whole, they are much more consumer friendly than the other providers. T-Mobile has been the single most influential company to get the bigger guys to at least consider to consumer and not flat out take them for everything they have. I will be a loyal T-Mobile fan as long as they continue to be consumer friendly, I refuse to give my money to the other guys when they make statements like Verizon recently made that they do not care what their clients say they will not give them unlimited plans. I will not support companies like that.

9 years ago

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Jeff Bray Patchogue, NY

I don't understand Melinda Elizaldi's review. I simply forgot to pay my T-Mobile bill a couple of months ago. The following month I logged into my account, online, to pay my bill and saw a past due amount along with my current bill with a BIG total amount due. They gave me a option of paying the past due amount in full or in payments. All I had to do was click on which ever option I wanted. I paid it in full, but I remember thinking that it was nice that I had the option if I needed it to pay my past due amount in a payment plan. Maybe Melinda isn't a post paid customer, or maybe Melinda didn't know that payment plans were a option.

9 years ago

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trent mohn

Terrible company to transfer from. They have poor communication foreign language customer service. They are more expensive than competition. Took me 2 hours just to get the transfer pin so I could port MY number to my new carrier. They spend their time so mad you give up and stay with tm. They suck. Go with consumer

2 months ago

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Shiroi

This provides an unlimited phone plan with 5G access, three - month free trial, discounts and also provides post-paid and prepaid cell phone plans but it is expensive compared to some other providers.

4 months ago

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Tim P

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up. When we received our first bill it was much higher than we anticipated. Turns out we weren't eligible for a free phone because we were existing customers and we now had to pay for both phones, each costing $800. Only answer we got from T-Mobile was "we're sorry for the mistake." Well, sorry isn't going to pay the bill every month. And if that wasn't bad enough, T-Mobile is now going back on their price-lock guarantee and raising the rates of their Magenta 55+ plan, a move that affects countless senior citizens across the nation. In my opinion, this company has zero integrity and shouldn't be trusted. So if you're considering T-Mobile, I'd advise you to go someplace else. I wish I had. T-Mobile is the worst.

4 months ago

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Shaquille Fuller

T-Mobile should not be trusted. While I was excited to transfer from Verizon to T-Mobile because of all the benefits and credits that I would receive, it seems that they lie and will bait you to switch and state you do not qualify for the promotions they explicitly state you will receive. I have never had a phone carrier to lie just to get you to switch from another carrier. Should have just stayed with Verizon or considered AT&T. I was told that I would receive a port-in credit which at the time that I was told, the promotion was already expired but this is what the representative sold me on in order to switch carriers, in addition the T-Mobile Representative sent me the required forms to submit to receive the credit, even offered tips on how to submit them successfully. While the promotion was being processed I called multiple times for status updates and the representative assured me that I would receive the credit, just give it time to process. Later, that promotion was denied because it was out of the promotion period. Yes, this is an error on that T-Mobile representative's part, which the T-Mobile Care Team acknowledged, however, they do nothing to honor this.

5 months ago

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tfd1949

Best move I ever made in a cell phone provider. Had Verizon for 5 years at $75. per month. Stopped at a T-mobile store, met with the store manager and he offered $50. taxes included. Outstanding service

7 months ago

star star star star star

Amani Patel Harrisonburg, VA

T-Mobile is the best phone/internet service I have used. Among AT&T, Verizon, and Sprint, I have found it to be the most reliable, functional, and accessible. I will continue to rely on this cell service for quality service and speed.

9 months ago

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Ilene Metrick

We have had Sprint for many years until they merged with TMobile. I was receiving such great reception and service in the house and around town. We never had any problems since there were so many cell towers. Since we were forced to have T mobile now our reception in the house and outside areas has been very spotty. I can't use my cell phone in my basement with t mobile and never had any problems when it was Sprint. Numerous times I don't receive texts and people don't receive mine. I have called them so.many times and it can be very frustrating. There are times I am on the phone with my daughter or friends and I lose the call. If this were an emergency that would be devastating. The only good this about T mobile is T mobile Tuesday. I enjoy getting 10 Free pictures sometimes from CVS or walgreens. I also like the senior plan so it saves us some money

1 year ago

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Jesse Broadt Currie, NC

I left Straight Talk after eight years because their customer service simply got worse and worse and worse, and from start to finish with T-Mobile, it's been a pleasure. The customer service has been exemplary, the mobile connections are faster and better than Straight Talk. I like the T-Mobile Tuesday feature. There's really nothing not to like. I couldn't be happier.

1 year ago

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Chrissy Lang Bellevue, WA

T-Mobile, I miss you we were together for over 10 years! I took you for granted you have amazing reception I was never roaming; customer service was amazing, I've never had dropped calls or calls that never rang, and when I wasn't working you waited for me to see if i could make my payment. Many of the employees tried to help me find a way to lower it but I was never able to😭 I appreciate that. I'm sorry I couldn't pay I will be back Soon; I hope.

1 year ago

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Chase Victorson Yonkers, NY

T-Mobile is a well-known and respected wireless carrier that offers reliable and widespread coverage across the United States. They also have a great presence in Europe which makes international coverage their special sauce! I would get them just for this. With a variety of plans available, customers can choose options that fit their specific needs, whether it's unlimited data, family plans, or individual lines. T-Mobile's customer service is highly regarded, with representatives who are known for their helpfulness and willingness to resolve issues promptly. Additionally, T-Mobile's Un-carrier approach, which eliminates certain fees and offers unique perks like Netflix and international roaming, sets them apart from other carriers and adds value to their service. Overall, T-Mobile provides a solid wireless experience with competitive plans and excellent customer support.

1 year ago

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S. R. Orlando, FL

Two parts to this review. First always beware of a FREE promotion because its not really free. Second there are some good supervisors who will fix things that their workers messed up. About two months ago a T-Mobile lady told me there was a free hotspot device promotion and I could take it or have my old T-Mobile device re-activated. She said the new device was newer, nicer, free except for the $5.85 I had to pay for taxes. I went for it and things were okay. Then today I decided I wanted to cancel my hotspot device and thats when I found out it was NEVER free but I was under a contract for two years. And if I canceled it, I would have to pay almost $80.00. I flipped out and I flipped out some more. I finally got a very nice supervisor who put credit on my account for the amount of the device to be used for my monthly payments and I just had to pay off the device itself. It was a give and take for the same amount. Soooo.....I'm telling everybody. Nothing is Free in this world but JESUS CHRIST and GOD THE FATHER! Don't fall for these free promotion gimmicks! You might not find a nice T-Mobile supervisor named Veronza to help you like I did. :-) :-)

2 years ago

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Charles Cheek Miami, FL

T-Mobile has in my opinion one of the very best 5g cellular networks. (I have an opinion because I was a Telecom Engineer for cellular networks for 23 years) 5g is a designation for an extremely fast data network and T-Mobile has a footprint that covers most of the United States. Voice calls RARELY drop & they have great customer service I was never employed by T-Mobile but I did work AT&T, Verizon, and Southwestern Bell cellular companies before I went into business for myself and now retired

2 years ago Edited September 6, 2022

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John Rudick Lockport, NY

We ( my wife and I) just switched from AT&T to T Mobile this week. I think we got a great deal on new phones and an Apple Watch, along with the phone plan. So far everything is working great. We had to go back to the T Mobile store to get a few of the minor things fixed but it wasn’t any trouble. Our salesman ( Andrew ) was knowledgeable and very friendly. I am glad we switched.

2 years ago

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Pamela FURST Charlotte, NC

I've had Tmobile for decades and have been very satisfied. I'm a Realtor so I use my phone alot. My phone had slowed down and I couldn't figure out how to get things moved from internal to the SD card. My husband took it to the N Charleston Rivers Avenue office and Shonnetta N fixed my phone. She deleted unused apps that were draining the battery and moved everything over to my SD card. She recommended a new phone with 4 times the storage which I WILL do the next time I have a closing. I am very pleased with Tmobile and am so grateful to Shonnetta Ne.

2 years ago

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BillRI Narragansett, RI

Was almost ready to switch away from TMobile, but a woman named Sarah in their customer service unit in Maine helped me out quickly and got right to the point with a solution to my reception problems. Had some hiccups with out of country customer service wasting a bunch of my time, but she was able to help out some immediately and followed up as she said she would with further details a little later. After all the crappy covid customer service from most companies, this was a welcome relief. If every customer service experience was as good as the one she created this would be a much happier time for all of us.

2 years ago

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Diane Hyland Charlotte, NC

We ordered T Mobile on line and phones came in the mail, because my husband and I are somewhat technically challenged we couldn't set them up. We went to the T Mobile store on Strickland and I was wicked happy as well as surprised that Angula took so much time to help us with our phones even though she didn't sell them to us.She was very patient , and through. She is a great example of what customer service should be like.

2 years ago

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Robertb Gutierrez CA

If you are seeking for a "Above and Beyond" experience.... TMOBILE customer service and supervisor Wilson and Joshua sure came thru tonight. They saved me over 100.00 on my monthly charges not to say the least, but Wilson's patience and customer service was so outstanding that I decided to stay with TMOBILE. JOB WELL DONE !!!!!! THANK YOU GUYS FOR TURNING IT AROUND AND STANDING BY WHAT YOU GUYS STAND FOR... TMOBILE HAS OUR BACK!!!

2 years ago

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Mandi Colorado Springs, CO

I LOVE T-Mobile for my phone carrier. I have used other big-name providers before but I have never been as satisfied as I am with my T-Mobile. Their military discount is literally the BEST compared to all other options as they give you an actual 50% off of your bill. Not just your plan, your entire bill. On top of the massive savings, the coverage area is huge and because the company is international, you can travel to certain countries and not have to pay extra international charges which is also super awesome!

2 years ago

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L CH San Diego, CA

I am soo grateful forthe help I received from Hugo at Tmobile plaza bonita. Thanks to his amazing help I was able to locate my phone and recover it! I thought my phone was gone for sure. He help me back up & lock my phone (just in case ). Afterwxards he helped me set up my phone with more storage and showedme how to understand some features I didn't know how to use. He provided excellent customer service!

3 years ago Edited November 11, 2021

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Verenice Espinoza Chicago, IL

I dropped my phone and the screen shattered also leaving my screen unresponsive to the touch. I took a visit to T-mobile on 47th and Pulaski. Jailene has always had exceptional service skills while working fast and efficiently. I was out of t mobile with my upgraded iPhone 13 and some accessories in an hour. Hands down always the best place to come and if you’re looking for someone to guide you in your cell phone services- ask Jailene.

3 years ago

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Judy Tepe Mason, OH

We signed up for T-Mobile cell phone service through the kiosk at Costco Waterstone. They were very busy, but also very knowledgable and helpful. We love our new cell phone service! Special thanks to Brittany and, especially, Theron, who helped us very much!! We are seniors and not very tech savvy, and they had great patience with us. They were very helpful! We love T-Mobile and we love Costco!!

3 years ago

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Tracy Deleon Lake Wales, FL

I bought a phone about 3 months ago, and hated it. Happen to stop by T-Mobile while out shopping,to see if they could help me get a new phone and a cheaper phone plan. Noah, the sales guy was super patient and answered all my questions and concerns. I am loving the new phone already! Superfast and crisp colors. The sales manager Corey was awesome too, offered to credit my account after I complained about some of the prices. Thanks guys!!! Amazing customer service!!!

3 years ago

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Aaron H ,

Wonderful customer support, helpful representatives, attractive website, NO contracts or hidden fees, solid LTE coverage and even better 5G when compared to the other carriers, etc... My list could go on for days about why I think T-Mobile is the best carrier in the U.S period. They value the customer first and are willing to be flexible with financing. If you are looking to switch then I highly recommend taking a look at T-Mobile before the rest of the pack.

3 years ago

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KC Gilbert, AZ

COVID-19 closed our favorite store and we reluctantly went to another who in the past had very bad customer service. To our surprise a new crew was in town. And now the store located at 1385 E Warner Road, Gilbert AZ is on the goto list. Thank you David you were a surprise for this store, hope you and the crew continue on the upward trend for best customer service.

4 years ago

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James Conder Eagle Mountain, UT

when I had a personal cellphone I was with T-Mobile. I loved their coverage and prices at the time. Eventually when I started traveling for work and moved out of the city the coverage wasn't as good anymore. I'm hoping that if/when I do not have a company cell phone anymore I can go back to T-Mobile and see if the coverage has improved where I live.

4 years ago

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linda lloyd Ligonier, PA

I would just like to thank Michelle J, Mobile Expert, and Sheila C, Store Manager, for the wonderful service they provided us when we got our new cell phone at the store located in the Westmoreland Mall, Greensburg PA. Michelle knew everything about the phone (s) and the service plans, it was a pleasure having her there to help us make the decision that would best suit our needs. Sheila went to another store to get more of the new model phones because they were out so we could purchase one. We will definitely be returning! I love the phone!

5 years ago

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Sierra Beck Herriman, UT

I recently switched to TMobile with my family and so far it is great. We are on the T-Mobile One plan and it's working great. I am out of the country now and I am so glad the T-Mobile unlimited data and texting is included. Sometimes international plans can be super expensive. I bought my phone, OnePlus 6t through tmobile and it was simple and easy, no problems.

5 years ago

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Bobby McMillan Lakeland, FL

I have to say, I am quite happy with T-Mobile right now! Last week I moved to Alaska for work and was questioning whether or not I'd have service in Seward. Not only do I have service, I have full 4G LTE service. Because T-Mobile and GCI which is the primary provider in Alaska, have an agreement together. The signal is phenomenal! I will say, my phone Bill is twice as much as id pay on prepaid with a paid for phone. But I also do like my phone!

5 years ago