T-Mobile

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

T-mobile is the worst and garbage wireless service. I don’t recommend T-mobile at all. Please go to Verizon and AT&T for the best wireless service. T- Mobile has bad customer service, bad management and bad service. No more T-mobile.

Terrible company to transfer from. They have poor communication foreign language customer service. They are more expensive than competition. Took me 2 hours just to get the transfer pin so I could port MY number to my new carrier. They spend their time so mad you give up and stay with tm. They suck. Go with consumer

Well, it's pretty simple....they LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"...(exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

My niece had passed away totally forgot about the phone bill being but yet no phone call or text or anything from T-Mobile not til they turned off the phones and raised my bill $100 then they send me a email that my phone is suspended they have no compassion for any grieving process I'm just sorry that I didn't put my poor niece on the back burner to fatten up tmobiles pocket I have a friend that just dropped them because service stinks after 8 yrs of being a loyal customer I have only been with them for for about 6 months and I agree with my friend service was a lot better when I got it but I guess one you sign that contract they don't give a shit anymore nor do they even care about there customers I would recommend NOT GETTING TMOBILE I'm done with them forever now no respect from them they just care about money and nothing else so I say screw them like they screw millions of people

T-Mobile should not be trusted. While I was excited to transfer from Verizon to T-Mobile because of all the benefits and credits that I would receive, it seems that they lie and will bait you to switch and state you do not qualify for the promotions they explicitly state you will receive. I have never had a phone carrier to lie just to get you to switch from another carrier. Should have just stayed with Verizon or considered AT&T. I was told that I would receive a port-in credit which at the time that I was told, the promotion was already expired but this is what the representative sold me on in order to switch carriers, in addition the T-Mobile Representative sent me the required forms to submit to receive the credit, even offered tips on how to submit them successfully. While the promotion was being processed I called multiple times for status updates and the representative assured me that I would receive the credit, just give it time to process. Later, that promotion was denied because it was out of the promotion period. Yes, this is an error on that T-Mobile representative's part, which the T-Mobile Care Team acknowledged, however, they do nothing to honor this.

I was one of T-mobile most loyal customer Until they decided not to give me a return address or send me a label to return there horrible 5g router. 4 months went by I get a $500 dollar charge for a router thats not worth over $125. They claim I should have called them again to speak to customer service again. In which I did. Im not playing games with them. I cancelled my service. Do not get a router from them. My mother was caller one night. When i was at her house when I thought i lost my phone. It was sitting on the dining room table. The phone didn't ring and no miss call. This company is trash. Verizon and Xfinity servIce is much better. Thank you T-mobile

T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie. I thought you folks would be interested in the recent experience I had with T-Mobile. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them. The Go Back Guarantee: On the phone version of their website, they had a large ad, “You'll love it here, guaranteed. With our new $50 Go Back Guarantee, if you're not satisfied within 30 days, you can switch back to your old carrier and get $50 for every voice line. Via virtual prepaid Master card. Allow 5 weeks for card. Get full terms (hyperlink)” The Go Back Guarantee Full Terms: “You'll love it here, guaranteed. Contact us before cancelling or porting out line(s) to request payout. Limited time offer; subject to change. Port-in voice line from postpaid plan w/ eligible carrier (i.e., AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or US Cellular), and port-out to eligible carrier within 30 days of T-Mobile line activation required. Account must be in good standing (e.g., final bill paid) to receive virtual prepaid MasterCard (no cash access & expires in 6 months). Up to 12/account. One offer per subscriber. Not available for customers that cancelled T-Mobile service within the past 90 days. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard(sic) International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.” I showed my wife and her sister this guarantee and they agreed it was worth a try. I went to their store on April 7 and got their service. By April 11, it was evident T-Mobile wasn't working for us. I went to the store who told me to contact Customer Care by phone. The Customer Care agent eventually handed me over to a supervisor who repeated what the CC agent was telling me, “This guarantee promotion didn't start until today (April 11) and cannot be honored for service purchased prior.” The supervisor claimed he didn't see the Go Back Guarantee on the website even though I told him where it was within the web site to see it, but he claimed he didn't see it. He said T-Mobile could not honor the guarantee. Per the guarantee, I had yet to cancel T-Mobile, nor had I started service with another carrier. Since then, the guarantee has been removed from the desktop website, though it still exists on the phone website. Regardless, T-Mobile refuses to back up the advertised guarantee. Per T-Mobile's advertised guarantee, they owe me $100 (for two lines), a guarantee they refuse to honor. How many others have had the 'promotion' not start until AFTER they have started service with T-Mobile???

Tmobile charged my grandmother 495 from her card for internet she dropped back the box since last year june 2023 because it never worked. Now they're saying she has to pay $123 and keep charging late fee charges and stated that they will send her to collections. This is the worst I've seen now we have to sue inorder to get the money back it should not be so much inconvenience I'm sure we are not the only persons affected by this scam how can they bill and knowing they have the equipment at the warehouse. And no one seems to see why it's wrong you cannot take 495 give back 372, not refund the remaining $123 but instead say we owe $123. Below I included photos with more information.

Been a customer since I went from Sprint to T-Mobile and could not be happier with them. Rarely have a dropped call or trouble with our phones. Customer service is great!

I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, i did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile. They are offering now max of $225 as settlement, and attitude is take it or leave it, meaning, If i want to discontinue, I will not only pay full for my new phones, but they will not be able to return my old phones (i would lose my old phones). I possibly need to pursue legal action on this, just to make sure, they don't ever do this to anyone else. I wanted to caution folks about Tmobile bait and switch operation

T mobile helps a lot I highly recommend to anyone They save us money every month and other cool benefits They’ve got the best customer support which is great

T mobile has been really helpful to me I enjoyed their services. Their packages and prices is excellent.but suddenly the prices went really high and I contacted their customer service and they help fix it and it’s all good

AVOID T-MOBILE at all costs!!! Signed up to switch 6 lines from Verizon. They never gave me a 6-digit pin so couldn’t validate my account to activate the devices. Two months later I received a bill for $451.70 for service that has NEVER BEEN PROVIDED. When I called to have this corrected they again said that without the 6 digit PIN my account has not been validated so they can’t help, yet THEY HAVE BILLED ME FOR AN ACCOUNT THAT HAS NEVER BEEN VALIDATED or ACTIVATED. Unethical!!! Nikki from customer service refused to escalate and hung up on me. Said I have to go into a T-Mobile store to fix their error. Worst customer service in my life. Again, AVOID T-MOBILE AT ALL COSTS!

Very bad customer service with t mobile And t mobile insurance I Broke my phone. Try to make a claim for it.Meanwhile, I went to T-Mobile sto.Purchase a cheap phone. That's what they recommend till.I get my new phone that I I'm going to claim And I did not add insurance to the new phone I purchase To get by with it till Because I'm a hairdresser.I need my phone Till the insurance Send me new phone. The moment I put on a SIM card on my cheap phone that I bought to get by till I received my other phone that I used what insurance saying That They do not cover it because my SIM card is working on the other phone I bought an automatically. The insurance was moved into it. This is the second phone I lose with T-Mobile and I think they are thieves. They can find the best way to steal your money. I'm disgusted. How I've been treated today after 2 and a 1/2 hours.Ask me for My Phone gigabytes And the zip code of the store I purchased the phone from which does not Make sense. very weird.and They make you feel. That you're trying to steal a phone from them Disgusting Liars

I would give zero stars if I could. I had a business account with this company. While on phone with customers, the phone would drop calls. It became so frustrating that I ported my number to Verizon on 8/8/2023. By the way, I have not had any issues with Verizon. Any who, on September 23, I contacted T-Mobile because I received an unexpected phone bill. The representative stated that there were additional lines that were not ported. I was unaware of these lines because there wasn’t a SIM card or a phone for the lines in question. I asked that the account be canceled on 9/23. The representative stated that they would have to complete an investigation and someone would call me. Unfortunately, that never happened. On October 24th., I called T-Mobile because I received another bill that had accumulated additional charges. This issue was still not resolved due to their incompetent associates. On November 23rd, I contacted T-Mobile again to address the accumulated charges because I was billed on a phone that was not used for the months of August, September, October, and November. The line was finally disconnected in November due to nonpayment. When I spoke to a representative to inquire about the charges and who was responsible. He stated that the system noted a “future cancellation” I had to record this for my documentation. I did not ask for a future cancellation. I asked that the lines be canceled as of 9/23. Now, the bill has went to collections with inaccurate data. Not only has T-Mobile incompetency ruined my business credit it has also forced me to pay an inaccurate bill which has been paid in full. If you’re considering T-Mobile as your phone carrier…. RUN!!!!!! pay a little more to have a peace of mind, exceptional customer service, and a technical/help support team. I’ve been contacting T-Mobile since September it is NOW March and this issue has not been resolved. T-Mobile you can’t go around robbing customers without a gun. I’ve been a loyal customer for many years however, I’d never ever recommend your services nor will T-Mobile ever be my phone carrier again!

T-Mobile deserves 0 stars. The customer service and initial contact from T-Mobile sales reps are totally misleading and dishonest. If you are not careful when trying to purchase merchandise or negotiate a contract, they may trick or fool you into signing the opposite of what you ask for. They won’t let you read the contract before you sign it but assure you that it contains exactly what you requested. Unfortunately, they sometimes hide behind the signed contract. Be wise; spend your money elsewhere. Always read your contract before leaving, regardless of how nice the customer service reps are. Remember that their interest may not align with yours.

the store and route one and saugus massachusetts touch. Not a franchise company owned, I was there on. Saturday March eightouch, Ace, around 6:30 PM. Want to get help from a gentleman there? Because my phone face glass was broken immediately. I noticed the kid had an attitude. I just wanted to look at some phones and see what my options were wouldn't get app to assist me. Wanted to know if I was financing a paying cash for a phone I said I don't know yet. I just like to see. What's available . Wanted to have an argument with me about why he needs to know if I'm gonna find answer by a phone before he shows me anything when I wasn't sure which way, I wanted to go financing a purchasing the phone wasn't an option at the time. I wanted to just look at phones clearly didn't want to help. There were 2 other employees in the store at the time, helping out the customers. I asked the gentleman what his name was. He says I don't have a name and I don't wear a name today. I should show you're not gonna tell me your name. He said you do realize we're just trying to buy a phone I don't understand what your attitude is but have a nice day and I left I would never go in the store in a million years, if they were given phones away. 2 other employees witnessed not person intervened it was a joke. This is a corporate store if that's the trying this company is in a lot of trouble

I talked to a person about upgrading mine and my wife's phone and looked into iPhone and was told would have to pay 0 for 2 new iPhones and then i asked about doing one android and was told would have to pay 170.00 something for taxes on a new android phone so hung up and talked to my wife about the increase to the bill for 50.00 for iPhone 14s and 60.00 for iPhone 15s and wife said let's go with the 2 newest iPhones. So called back about 10min later and wanted to get the 2 new iPhone 15's and was told i would have to pay 230.00 something for the taxes i told that person hell no i want what i was told on the previous call and she messaged the first girl i talked to to call me back and she said that the 2nd person was right that i had to pay the taxes but i told her she told me for the iPhones would pay 0 and only would pay if i decided to get android and argued with her that she told me i would pay 0 and she needed to honor what she told me and she said that the system must of messed up and she couldn't honor what she said earlier so i asked for her manager and as soon as he got on the phone he was rude and i argued with him some too and told him i know you recorded all your calls so listen to the call and he said no that no matter what that uncle sam wants his money and that was that. He said he could give me the president of T-Mobiles info and take it up with him but it won't change anything I would still have to pay. I then told him ok fine he's going to lose a customer that's been with them for over 12 years and I'm going to get the rest of my family and friends that have T-Mobile to leave as well and i all ready just in one day got 32 family and friends leaving T-Mobile and going to Verizon with me for lying to me and not giving me what i was told i was going to get. All this will also be posted all over social media and all platforms to the way you all are at T-Mobile telling people one thing one moment and the turn around 10min later telling them something totally different and not wanting to honor what was said the first time. Hope you enjoy losing a-lot of customers for the stupid things you do to your customers and they just take it and not fight back but I'm done taking your bs anymore and this wasn't the first time this has happened to me in the time i was with T-Mobile that was told one thing and then something totally different later and don't want to rectify the issues and just have us all eat it and take it . No more will i take it. I hope a-lot more people see this and step up and fight back as well. Good day a long lived client for 12 years is now gone.

I got T-Mobile because of a deal they were having. There is a terrible connection between their representatives in store and their customer service online. The person in store couldn't hardly do much without permission from customer service online and would tell us that they have all the answers and permissions to give. But, whenever I called, it would take forever to get ahold of them, the people were not able to speak English hardly at all and if they did had very thick accents, and didn't know much more than the customer service rep in store. I have spent hours on the phone with them trying to work things out with them on my bill and even then they didn't follow through with what they had promised in the beginning. I would not recommend T-Mobile. As for their service quality, service is patchy and data speed is dependent on who is paying more to T-Mobile in the area at the time.

First concern, trying to get a family member as an authorized user on the account has been a nightmare. Multiple calls and attempts have been difficult. After being on the phone for 30 minutes they reluctantly added a $10 credit to my account but this was after I was told multiple times they couldn't help me. Second concern, my spouse is a veteran and I requested the military discount on my account. I was informed that the military discount is only applied to certain plans. This is unfortunate that veteran's/active duty/dependents are not supported by T-Mobile. I have had an account with this company (previously with Sprint which was transferred to T-Mobile) for 18 years. The quality of customer service is poor and unacceptable. I haven't been happy with this company since the merge. Interesting that T-Mobile is not BBB accredited...

Great company with great incentives - the service has greatly improved - when we first got our phone it was real spotty but BEST customer service bar none

T mobile We have had weak signal for about two months now Called t mobile on January 25 2024 about can't make calls. No Internet service. Was told then they were working on a tower in the area give it a few hours Two days later the same thing. I called back then was told by John that they had completed the tower work and doing tests on the new equipment. Give it ,72 hours Well today February 8 still is not working. Called back today and was told by Don that due to the tower upgrades it looks like we have been locked out of service. So we are roaming 24/7 using US Cellular cause t mobile has no service in this area When we signed up about three years ago we were in the Five G extended area Now due to upgrades we have no service except to roam. And now we are using up our allotted roaming time we will be dropped back to their regular five G service which means we will have no service after we use up our roaming allowance. We are going to have to leave T-Mobile due to not receiving service we should be receiving. Then they tell us we owe 55 bucks each for our two phones if we choose to leave before they are paid off It is terrible service. When we started three years ago we had great extended 5 G service. Now we roam all the time then get penalized for it. That's just wrong. Beware. Just be sure you are in their coverage area and that in the future their possible upgrades will not lock you out of service. And today I also talked to Mahogany in the engineering department and was told that t mobile has no plans within the next four to six months to do anything about the tower issue in my area

TMobile is a joke. Customer Service is non existent. I was a Sprint customer with no issues. I have had nothing but problems with phone. No service if I leave the state. Was told I was on 5g, go to 4 g. Went out of state again, no service. This time I'm told on 4g, use 5g. Have had multiple sims cards, phone won't keep a charge and I only get spam text messages. Called yesterday and asked to speak to US rep who sent me back to outside country. Told again, US rep. UI explained all issues to her. She told me technical issues. I advised her again that Tech support has been on my phone numerous times with no help. Sent me out of country again. I spent over an hour on phone with tech and isse not resolved. Finally told the guy I would drop TMobile. Transferred.me to manager who accused me of not letting his people try to resolve the issue. Explained everything all over again and how long they have been on my phone. He said he didn't know any of this and then proceeded to tell me I STILL was not letting them do their job. Advised him I was leaving T-Mobile. He said he would make sure I wouldn't be charged for this month. DUH, I'm heading out now to change providers. The only problem I had with Verizon was cost. They now have plans for the same I'm paying now plus I would rather pay a little bit more and have a working phone than pay for nothing. They think they are saving money by sending customer service outside of country but they are just losing customers due to lack of any help and they do not know how to read!!

The best thing I can say about T-Mobile is that it used to be cheap. Used to be. They just raised my bill, again, to now $95/mo for their basic service. The website is only up and allows login I'd say around 50% of the time. When it is up, it's completely useless and uninformative. You go to the store and they can't help you; they tell you that you have to call their help line, at which point you wait an hour to speak to somebody in the Philippines that also has trouble helping you. I'd give this company 0 stars if I could, and after the most recent price hike for no reason at all, I'll be going with one of their (formerly more expensive) competitors that offer a service that works.

After 3 wonderful years I just had the most disappointing conversations with T-Mobile. What's changed?? My services were suspended with no advance notice, with no messages, no communication whatsoever. The reason, I'm told, is because there was one missing payment. Meantime T-Mobile has not 1 but 2 valid forms of payment and I have never missed any previous payments. After spending crazy time on the phone trying to understand and rectify the issue I was then told different answers by different supervisors. The last crazy conversation was about a $15 credit I should have received and was not provided. Enough is enough. Good by T-mobile until you return what you used to be.

Ever since Sprint was bought out by T-Mobile this company has been stealing my money left and right. First, my bill went up by $50 randomly when they promised all sprint customers that their plans and rates would not change. When I called in they said it was because a “promotional period” on the leased phone on one of my lines ended. I was not aware that this promotion had an expiration date as normally when you trade in a phone they apply a credit of your trade in to the account and discount your every month bill. Then, I went on a cruise and very specifically only used my unlimited texts and data in Mexico that I was sure to check I had on my sprint plan before going but when I returned I was charged $25 for “texts and data overseas”. After all this I changed over to Verizon to get my own plan and give my existing T-Mobile plan to the other user. I was unknowingly overcharged on my last bill and received a prepared card for a refund. I read the terms and apparently this card has fees, so they’re still getting some of my money that was not rightfully theirs. Then, I tried using their new 5G WiFi and when I decided to return it after only 2 days, which is within their 14 day trail period, I was still charged the $50 almost 14 days AFTER I returned the WiFi and cancelled my service. The representative said that “the reason this happened is because when your service was cancelled your automatic payment wasn’t cancelled in our system” so she had to “request a refund”. Absolute scammers. Do not trust them.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue. Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years! Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns. Needless to say that I'll never be a customer again.

I would just like to start out by saying I wouldn't even go to T-Mobile an eighth of a star but their system here doesn't allow that the experience I've had over the past year has been not only apolly dealing with T-Mobile now that's customer service that is treatment of a customer but unethical and more than likely illegal it is obvious that the company puts profits ahead of its customers contracting with a call center that does not have proper training of its agents to handle customer concerns and I can't even keep their scripts right. I will also say that it doesn't end there, this matter has seem to be like a cancer and spread throughout the company to what used to be good customer service is no longer being so it can be sporadic and the higher up you go in the company the worse it gets especially the executive response team and the lack of accountability and positive reinforcement of the CEOs public image of being concerned about the customers. I personally have been threatened by them to limit my access to the customer service because of supposedly my excessive contacting no matter how they want to try and spell it I have shot them down on their explanations I have done everything that they've said including contacting supervisors managers and multiple contacts with the executive response team all with no improvement or change in the situation the problem is when these people don't want to deal with something or they are not trained properly to deal with it they just abruptly drop the chat or the call, or as in the last interaction with an executive response team member take part of what I say because I'm telling them luckily because I have autism that they're wasting my time then they decide that now I'm the one trying to end the conversation and they try to be polite and say that they don't want to waste my time then why did you waste my time to that point and keep broadcasting to me that I'm not trying to waste your time I've been on this chat with you for 20 minutes and blah blah blah blah blah there is a right way at a wrong way to handle customers and the last representative I have to doubt his morals because saying that he has an autistic child and judging from the way he handled the conversation with me I would have to state that I have serious doubts about that claim. I say this in closing T-Mobile has some very wonderful people and their call center in the US that very professional unfortunately they have no power to do anything except read the script and say that it's going to be escalated and they're taking feedback and so on and so forth this may be true as what they are trained and told but it never goes any further from my experience it is all just a way to State around the edges of the business ethics that they should be practicing and the laws that they should be abiding by. I personally find this type of behavior not only insulting and unethical but unprofessional and borderline criminal

Efficient customer service, excellent coverage overseas whether I'm in Asia the Middle East or Europe, service never falters, home internet is equally good!

T-MOBILE has the worst customer service EVER! I am in education and technology is very important in supporting students as well as allowing them to develop an understanding of the positive and negative aspect of technology however TMOBILE tends to make advertisements are sign you up for things that they dont later guarantee case in point I have had insurance on a device for more than two years only for them to tell me today that they should not have insured the device or it was insured incorrectly. They even tried to give me the money back for the two years which doesnt equal to what I pay them monthly I am so upset with this service and them standing behind nothing and I have been a customer well over 15 yers with no interuptions and yet now I feel like I am forced to get a new carrier. TMOBILE i have writtn letters about the fee's you now charge becasue I wont allow you to take monies out of my account! I have written you about being sent to NOMANS land where communication is NOTevident after 4pm and yet they clainm to be a team of experts. You have not done anthing but cause me undue stress in my home ( no phone service) and my workplace ( limited service now no insurance)

I selected a plan that assured me coverage at my rural NC home. I couldn't get a signal. I returned the phone in less than 24 hours. I wasn't pleased about the $20 restocking fee but had no choice. Then I discovered they were drafting my account for service I wasn't receiving! Customer service was impossible to deal with as none of the employees spoke English as a first language and their thick accents were impossible to understand. I spent over 2 hours with them with no satisfaction. Afterwards, I went to a retail store with almost the same results. Fernando tried to take care of me, but their rules made it difficult for him... I wouldn't recommend this company to my worst enemy!

I have been a customer for at least 25 years. And have always been happy with them until yesterday. I went in to buy my granddaughter a phone which I raise. And noticed tax was way higher than it should of been, So I questioned it. They said its a one time activation fee of 35 added. I said since when! This is my phone number that I've had for years and we are switching the sim card over. And so the argument began. I will also mention I haven't worked in months because I've been busy fighting cancer. So I had to get in my bill money and take out the other money. This is nonsense. My husband and I both need new phones too. But they just lost two sales. I am going back to buying off of market place or Craigslist. Very very disappointed in this practice that started last year. And the lady waiting on me said it's always been that way! Wrong! I said I can't wait to get my survey when I leave the store. And for the first time ever they did not send me one.

switched from ATT. From day 1, most calls get dropped and more than 50% of text messages won't go through. After 12 FULL hours with Tmobile support, they could not figure out how to make their service work. I then asked chatGPT and it said to check if I was using Google messages. Sure enough, the employee at the store had installed and set that up as my text app WITHOUT my permission. I deleted the Google message app and Text messaging is better, now at least 80%, but still some are being missed and/or delayed significantly. We tested it is not location based. Tried connecting at 5+ cell towers with 5 bars and still an issue. Switching back to ATT.