T-Mobile

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

Customer Service from Mr Malik M was great. We appreciate the Expert Customer service.

Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.

I've the WORST experience trying to pick up T-Mobile for Internet service. What a nightmare! I've spent $25 for uber because I don't drive due to disability. I set up a pickup for Internet box , when I got to the store it was ready for but they wouldn't give it to me because unbeknownst to me my DL was expired.Now 26 min with T-Mobile on phone with 3 different agents & each one of them didn't know how to change pickup to a delivery! Not to mention each agent had a different story! What a clusterfuck! I was told at on time I have to wait 90 days to prescribe again. I called 3 more times hoping to get someone with the correct knowledge, to my incredible disappointment I got more messed up info! A total of 4 hours spent trying to turn my order into a delivery not a pick up!these morons make it impossible. And I'm out $25 ! My 4th call I was told after 48 hrs I could cancel my order reconnect only by Internet. WHAT???? You have the WORST customer service I have EVER experienced! What a fricken joke!

After 7 years I will be saying goodbye. Got a contract and they were mailing my new phone and then I get $40 when I send my old phone back. That next night went to an AC/DC concert in Tampa and some dancing bumped into me and the phone shattered my old S10 phone. Since I didn't have a phone to send back they didn't honor the contract and I get zero discounts from them. So in return they will be losing a customer and I'm definitely sending back their 5G internet box which performs horribly. Have to reset it at least once a week. They will certainly lose more money by losing a customer. Customer service has definitely gone down hill and over an old Galaxy S10e phone. LOL.

Title: 22 Years of Loyalty Met with Frustration and Disappointment After 22 years as a loyal T-Mobile customer, I never imagined feeling so frustrated and disheartened. Since relocating to a new state two years ago, my service has been nothing short of a nightmare. Calls from friends and family rarely connect on the first try—often requiring multiple attempts. Voicemails mysteriously disappear, and calls don’t even register in my call log. Even making calls myself is a hit-or-miss experience. What’s been even more disheartening is the endless, exhausting cycle of reaching out for help. I’ve spoken with countless customer service reps, managers, supervisors, and technicians over the past year, hoping for a resolution. Instead, I’ve been met with empty scripts, repetitive advice, and solutions that lead nowhere. It feels like shouting into the void, with no one truly listening or caring. It’s incredibly disappointing to realize that after two decades of loyalty, my trust in T-Mobile has been met with inefficiency, indifference, and a lack of genuine support. This experience has left me not just frustrated, but deeply disillusioned. Buyer beware—loyalty means little when issues arise, and you may find yourself navigating the same disheartening path.

T Mobile scammed me for a new phone. An employee helped me in the Kalispell, Montana store. He said they’d give me 650.00 for my iPhone 13pro so I paid the rest in cash so my monthly cell phone bill would not change. The cost of the new phone was 1100.00 or thereabouts. When I got my first bill I was being charged for the new phone!!! When I called TMobile they said the employee was wrong, I could only get 300.00 for my old phone. They would not back up any employee in a store. The only was was to upgrade me to their new plan then they could credit me $20 a month for 2 years- but also charging me more monthly. They gave me a few perks for the first year but truly, what a scam. At the same time we had issues with our TMobile portal for internet. When I called the second time they told me to find a new provider, the tower was down and no future maintenance scheduled for fixing. What??? Called again and that person said said completely the opposite. But I am so made about my iPhone costing me more money. I feel it is the way they get you to upgrade to their new plans. I was on the magenta for old folks. I believe they are trying to get rid of us to make More money.

Just don’t get T-Mobile as your service provider, you’ll regret the decision almost immediately. Also, if you’re calling customer service, ask for names. If you get a female named ‘Jade’, don’t let her keep talking. Immediately ask for someone else because she is incompetent and royally f*cked us over. Do yourself a favor and don’t go with T-Mobile, the deals are not worth the hassle or service quality. We are currently at an hour and a half of trying to get my boyfriend’s phone transferred over, they still have no resolution for their screw up and there’s no progress being made to get his phone up and running. Beyond irritated and frustrated with what T-Mobile actually is versus what they claim to be. Will update with how long it took when they finally get it up and running, if they can.

I am a brand-new T-Mobile customer who retired and then transferred all my lines from Verizon (23 year customer) to T-Mobile for cost savings. Got a deal on the new Samsung Galaxy Fold 7 and was told at the store that I would receive it within 9 or 10 days and would receive an email confirming dates. I was pleased because of a trip planned in 11 days and was looking forward to having the new phone while traveling. But when I received the email, it provided me different dates, the delivery was expected to be 12 to 18 days, not 9 or 10 as the store told me. Following this email, there was no further communication from T-Mobile and so when 18 days passed, I called looking for an update. Well, this is when T-Mobile totally disappointed me. They told me the Fold 7 was back-ordered and that they could not provide any new date on which I might actually receive it. The most current information they had was, "IT WAS BACK-ORDERED" and they had no additional information. When I asked them to reset my expectation if I might receive it in a day, a week, a month or a year; they told me they could not provide any possible date. Wow! What a disappointment and such poor communication. Surely a supervisor could provide a better response. Wow! I got more disappointment from the supervisor, who explained when new phones are released, they often become back-ordered and T-Mobile has been handling this "no communication" route the same for many years now. What will happen once the original delivery date is missed, is nothing! They do not send out any updated delivery date information, you must simply wait for a text message or email telling you that they have boxed up your new phone and created a tracking number and then then you will get your phone in about four days after it is boxed. But when my new phone would be boxed up was anybody's guess. Until it's boxed, there will be no additional communication provided to me, no attempt to reset my expectations and no new target delivery date provided. The supervisor did say when I pushed hard, that maybe I would get my phone in two weeks....maybe. So as a brand-new T-Mobile customer, I am TOTALLY DISAPPOINTED with T-Mobile's approach at communicating with new customers... i.e. just ignoring them! What an amazingly poor impression T-Mobile has given me of how highly they value customers? Retired and disappointed in T-Mobile.

We've been customers for over 8 years. We have only had 2 phone until recently when we decided it might be time for our 12 year old to get a device(we were thinking a watch or a cheap refurbished phone). We went to costco and the sales lady there talked us into a bigger upgrade for 2 reasons. The first reason, she discovered we could have qualified for work perks this entire time(bummer we didn't know before, shame on t-mobile for not making this a thing when we first got t-mobile 8 years ago since I've been in the same job for work perks for 11 years). But the main reason for my bad review is because this lady talked us into a bigger upgrade for the SOLE reason, that we would not have to pay for the phone for the 3rd line. that was apparently not the case as we just got our bill and its $80 more than its supposed to be. Now we've been on the phone with tmobile all morning and after 5 transfers to "someone who can help" Ive completely lost faith and trust in this entire company. I will be leaving tmobile as soon as we are able as my husband is disabled and now we are "stuck" in this plan due to tmobile swindling us. If i could leave 0 starts for trustworthiness I would. I do not trust you at all.

T-Mobile made life easier for me.It provided me with the best Smart phone + an amazing processing power and a large inbuilt memory space, at a very affordable price. What more can I ask for? T-mobile has done it all.

SWITCHED FROM BOOST. 2 LINES UNLIMITED PLUS TWO NEW PHONES. SUPPOSED TO BE $84 A MONTH ON AUTO PAY. AUTOPAY HAS TO BE$ATM NOT CREDIT CARD (1ST BS) FIRST ,ONTH PHONES WERE SHUT OFF DUE TO NO AUTOPAY. FOUND OUT THEY SIGNED US UP FOR 4 LINES. HAD TO PAY LATE CHARGES ON AL 4 LINES OVER $215 TO REIBSTATE THE 2 WE SIGNED UP FOR. 2 HOURS AT STORE WAS TOLD ACCOUNT WAS STRAIGHTENED OUT. NEXT MONTH CAME PHONES SHUT OFF NO AUTO PAY PLUS STILL 4 LINES. ANOTHER 2 HOURS AT STORE. WORST CUSTOMER SERVICE EVER CAN'T THEY ARE UNABLE TO CORRECT BILL IT MUST BE PAID AS BILLED AND THEN CORRECTED IN FUTURE. RUN FROM THIS PROVIDER TOO MANY BETTER OPTIONS EXIST.

We had T-Mobile family plan with 4 lines, we only used 3 of 4 lines the entire time we had a account with T-Mobile for a few years and completely forgot about the 4 line cause we never used it or attach it to a phone. when we switched phone companies our 3 phone numbers were transferred and thought our account was closed for 5 month. we find out that we were getting charged 88$ a month for line never used and customer service will not reimbursed the charges. this company is a crooked company and will nickel and dime you rather fix a mistake, almost feels like robbery and will never in my life consider going back to this company and will spread this experience to everyone i know and on social media.

I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service). I told them since I paid for the router they needed to send it back to me, I legally own it. They said that wasn't their policy. To me, that's the same as them stealing it AND blackmailing me. The sad part is that I am still under contract with them for another year. I will definitely be dropping them once the contract is done. Stay away!

When I got setup there was a rep to help explain everything to me. I liked the features of my new phone. The only thing I had trouble with was importing my number, as it was a company number.

My niece had passed away totally forgot about the phone bill being but yet no phone call or text or anything from T-Mobile not til they turned off the phones and raised my bill $100 then they send me a email that my phone is suspended they have no compassion for any grieving process I'm just sorry that I didn't put my poor niece on the back burner to fatten up tmobiles pocket I have a friend that just dropped them because service stinks after 8 yrs of being a loyal customer I have only been with them for for about 6 months and I agree with my friend service was a lot better when I got it but I guess one you sign that contract they don't give a shit anymore nor do they even care about there customers I would recommend NOT GETTING TMOBILE I'm done with them forever now no respect from them they just care about money and nothing else so I say screw them like they screw millions of people

Well I'm going on a out 7 or 8 months with T-Moblie. I can honestly say it's by far without a doubt THE WORST CELL PHONE COMPANY IM BEEN WITH HANDS DOWN!!!!!! And that's a long time ( since cell phones came out) I switched from ATT which really wasn't that bad. But the grass always looks greener on the other side of the fence. Man was I wrong!!!!! I got 2lines 1 personal and 1 business. They also told me the phones I was getting were great phones they were the A15, I believe and android which I like. I have been to T mobile at least 2 times a months complaining these phones drop calls everywhere. Like right in the middle of Richmond ky, Berea, Lexington, Made a trip to cambellville ky and didn't have service more than I had service. I mean it's embarrassing really. I also have to restart both phones every morning before it will connect to a tower. I have looked at the coverage map for T-Moblie of my area and I shouldn't be losing or dropping 75 percent of the calls I drop, according to the T-Moblie store, I shouldn't be either. So honestly I think T-Moblie over states their area maps by a lot, my house is supposed to be in the covered area and I lose service 6 or 7 miles away. But the Store really don't offer solutions only excuses. As far asTrying to get ahold of T-Moblie itself I was told once my wait time was 6 hours. Lol I still have not been able to wait long enough on hold to actually talk to anyone. So if u are still reading this I beg u DO NOT SIGN UP WITH T-Moblie it will be the biggest mistake u can make regarding cell service.

Terrible company. Representative tell you what ever you want to hear to get the money from you. They do not be trying to help the customer. I would never recommend no one to get service with them. I absolutely hate the service and the company customer call center. Supervisors are alway busy so they can’t answer the phone. I hate I ever started a plan with them.

This provides an unlimited phone plan with 5G access, three - month free trial, discounts and also provides post-paid and prepaid cell phone plans but it is expensive compared to some other providers.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up. When we received our first bill it was much higher than we anticipated. Turns out we weren't eligible for a free phone because we were existing customers and we now had to pay for both phones, each costing $800. Only answer we got from T-Mobile was "we're sorry for the mistake." Well, sorry isn't going to pay the bill every month. And if that wasn't bad enough, T-Mobile is now going back on their price-lock guarantee and raising the rates of their Magenta 55+ plan, a move that affects countless senior citizens across the nation. In my opinion, this company has zero integrity and shouldn't be trusted. So if you're considering T-Mobile, I'd advise you to go someplace else. I wish I had. T-Mobile is the worst.

T-Mobile should not be trusted. While I was excited to transfer from Verizon to T-Mobile because of all the benefits and credits that I would receive, it seems that they lie and will bait you to switch and state you do not qualify for the promotions they explicitly state you will receive. I have never had a phone carrier to lie just to get you to switch from another carrier. Should have just stayed with Verizon or considered AT&T. I was told that I would receive a port-in credit which at the time that I was told, the promotion was already expired but this is what the representative sold me on in order to switch carriers, in addition the T-Mobile Representative sent me the required forms to submit to receive the credit, even offered tips on how to submit them successfully. While the promotion was being processed I called multiple times for status updates and the representative assured me that I would receive the credit, just give it time to process. Later, that promotion was denied because it was out of the promotion period. Yes, this is an error on that T-Mobile representative's part, which the T-Mobile Care Team acknowledged, however, they do nothing to honor this.

I was one of T-mobile most loyal customer Until they decided not to give me a return address or send me a label to return there horrible 5g router. 4 months went by I get a $500 dollar charge for a router thats not worth over $125. They claim I should have called them again to speak to customer service again. In which I did. Im not playing games with them. I cancelled my service. Do not get a router from them. My mother was caller one night. When i was at her house when I thought i lost my phone. It was sitting on the dining room table. The phone didn't ring and no miss call. This company is trash. Verizon and Xfinity servIce is much better. Thank you T-mobile