T-Mobile

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

Loved T-Mobile as a customer but when I switched it took me about 20 hours of LIES from customer service that they would give me a receipt for paying off 5 devices. Bottom line no receipt no deal from new carrier so T-Mobile raped me out of $2500. If you want a carrier that does not lie and cheat try ANYONE else. They truly suck.

Drake Rd location in Kalamazoo, MI has racist working there. Apparently, you can call your African American co-worker the N word and not get fired. Get paid leave and still be a key holder. Be called a stellar employee and someone the rest of the employees should look up. Don't let John or Parker help you or you might be next!

I have been a customer of Tmobile for 7 months and I have to make sure to deter people from falling for their promos I have been lied to by them for two promotions now where I was told I would receive a gift card whereas I did not I was denied both times. I am heartbroken and disappointed and frustrated with this top company.. They have millions of dollars and have hardly any and they screwed me over two times too many… they hurt people who can’t afford to be hurt this way.. Shame on you Tmobile ! Shame on me for being dumb enough to fall for it twice!

Bad job It is an unreliable company, on two occasions I have paid for my devices and they never unlocked them, they always cheated on me every time I called and disappointed me so much that I switched to AT&T. I will do this on all the pages that have to do with this bad T-Mobile company. I will never recommend it to anyone, not even my worst enemy.

Absolutely horrible. I wish I could leave 0 (Zero) stars, because they don't even deserve 1 star. Quoted me one price then charged me more. Put a lock on my phone that I owned outright. Said it still had payments due on it when I brought the phone to Tmobile. They are liars and thieves. Plus their customer service is absolute crap. Don't waste your time or money with them. Absolutely the worst experience I've ever had with a carrier.

T-Mobile does not honor their word... I've had to call and talk to them 3 times in 2 months to get them give me the discounts they promised and I still do not have them. now they tell me 1-2 more billing cycles... STAY AWAY FROM THIS COMPANY!!!

First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.

I just keep having so many people with T-Mobile services. My newest issue is my phone keep hanging up when a new call come in. I have called too many times about this issue and nothing has happened yet! I must select another company to do business with that's not owned by T-Mobile. They also went up on the monthly fee, but they are not giving me better service in return.

T Mobile scammed me for a new phone. An employee helped me in the Kalispell, Montana store. He said they’d give me 650.00 for my iPhone 13pro so I paid the rest in cash so my monthly cell phone bill would not change. The cost of the new phone was 1100.00 or thereabouts. When I got my first bill I was being charged for the new phone!!! When I called TMobile they said the employee was wrong, I could only get 300.00 for my old phone. They would not back up any employee in a store. The only was was to upgrade me to their new plan then they could credit me $20 a month for 2 years- but also charging me more monthly. They gave me a few perks for the first year but truly, what a scam. At the same time we had issues with our TMobile portal for internet. When I called the second time they told me to find a new provider, the tower was down and no future maintenance scheduled for fixing. What??? Called again and that person said said completely the opposite. But I am so made about my iPhone costing me more money. I feel it is the way they get you to upgrade to their new plans. I was on the magenta for old folks. I believe they are trying to get rid of us to make More money.

SWITCHED FROM BOOST. 2 LINES UNLIMITED PLUS TWO NEW PHONES. SUPPOSED TO BE $84 A MONTH ON AUTO PAY. AUTOPAY HAS TO BE$ATM NOT CREDIT CARD (1ST BS) FIRST ,ONTH PHONES WERE SHUT OFF DUE TO NO AUTOPAY. FOUND OUT THEY SIGNED US UP FOR 4 LINES. HAD TO PAY LATE CHARGES ON AL 4 LINES OVER $215 TO REIBSTATE THE 2 WE SIGNED UP FOR. 2 HOURS AT STORE WAS TOLD ACCOUNT WAS STRAIGHTENED OUT. NEXT MONTH CAME PHONES SHUT OFF NO AUTO PAY PLUS STILL 4 LINES. ANOTHER 2 HOURS AT STORE. WORST CUSTOMER SERVICE EVER CAN'T THEY ARE UNABLE TO CORRECT BILL IT MUST BE PAID AS BILLED AND THEN CORRECTED IN FUTURE. RUN FROM THIS PROVIDER TOO MANY BETTER OPTIONS EXIST.

We had T-Mobile family plan with 4 lines, we only used 3 of 4 lines the entire time we had a account with T-Mobile for a few years and completely forgot about the 4 line cause we never used it or attach it to a phone. when we switched phone companies our 3 phone numbers were transferred and thought our account was closed for 5 month. we find out that we were getting charged 88$ a month for line never used and customer service will not reimbursed the charges. this company is a crooked company and will nickel and dime you rather fix a mistake, almost feels like robbery and will never in my life consider going back to this company and will spread this experience to everyone i know and on social media.

I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service). I told them since I paid for the router they needed to send it back to me, I legally own it. They said that wasn't their policy. To me, that's the same as them stealing it AND blackmailing me. The sad part is that I am still under contract with them for another year. I will definitely be dropping them once the contract is done. Stay away!

When I got setup there was a rep to help explain everything to me. I liked the features of my new phone. The only thing I had trouble with was importing my number, as it was a company number.

My niece had passed away totally forgot about the phone bill being but yet no phone call or text or anything from T-Mobile not til they turned off the phones and raised my bill $100 then they send me a email that my phone is suspended they have no compassion for any grieving process I'm just sorry that I didn't put my poor niece on the back burner to fatten up tmobiles pocket I have a friend that just dropped them because service stinks after 8 yrs of being a loyal customer I have only been with them for for about 6 months and I agree with my friend service was a lot better when I got it but I guess one you sign that contract they don't give a shit anymore nor do they even care about there customers I would recommend NOT GETTING TMOBILE I'm done with them forever now no respect from them they just care about money and nothing else so I say screw them like they screw millions of people

Well I'm going on a out 7 or 8 months with T-Moblie. I can honestly say it's by far without a doubt THE WORST CELL PHONE COMPANY IM BEEN WITH HANDS DOWN!!!!!! And that's a long time ( since cell phones came out) I switched from ATT which really wasn't that bad. But the grass always looks greener on the other side of the fence. Man was I wrong!!!!! I got 2lines 1 personal and 1 business. They also told me the phones I was getting were great phones they were the A15, I believe and android which I like. I have been to T mobile at least 2 times a months complaining these phones drop calls everywhere. Like right in the middle of Richmond ky, Berea, Lexington, Made a trip to cambellville ky and didn't have service more than I had service. I mean it's embarrassing really. I also have to restart both phones every morning before it will connect to a tower. I have looked at the coverage map for T-Moblie of my area and I shouldn't be losing or dropping 75 percent of the calls I drop, according to the T-Moblie store, I shouldn't be either. So honestly I think T-Moblie over states their area maps by a lot, my house is supposed to be in the covered area and I lose service 6 or 7 miles away. But the Store really don't offer solutions only excuses. As far asTrying to get ahold of T-Moblie itself I was told once my wait time was 6 hours. Lol I still have not been able to wait long enough on hold to actually talk to anyone. So if u are still reading this I beg u DO NOT SIGN UP WITH T-Moblie it will be the biggest mistake u can make regarding cell service.

Terrible company. Representative tell you what ever you want to hear to get the money from you. They do not be trying to help the customer. I would never recommend no one to get service with them. I absolutely hate the service and the company customer call center. Supervisors are alway busy so they can’t answer the phone. I hate I ever started a plan with them.

This provides an unlimited phone plan with 5G access, three - month free trial, discounts and also provides post-paid and prepaid cell phone plans but it is expensive compared to some other providers.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up. When we received our first bill it was much higher than we anticipated. Turns out we weren't eligible for a free phone because we were existing customers and we now had to pay for both phones, each costing $800. Only answer we got from T-Mobile was "we're sorry for the mistake." Well, sorry isn't going to pay the bill every month. And if that wasn't bad enough, T-Mobile is now going back on their price-lock guarantee and raising the rates of their Magenta 55+ plan, a move that affects countless senior citizens across the nation. In my opinion, this company has zero integrity and shouldn't be trusted. So if you're considering T-Mobile, I'd advise you to go someplace else. I wish I had. T-Mobile is the worst.

T-Mobile should not be trusted. While I was excited to transfer from Verizon to T-Mobile because of all the benefits and credits that I would receive, it seems that they lie and will bait you to switch and state you do not qualify for the promotions they explicitly state you will receive. I have never had a phone carrier to lie just to get you to switch from another carrier. Should have just stayed with Verizon or considered AT&T. I was told that I would receive a port-in credit which at the time that I was told, the promotion was already expired but this is what the representative sold me on in order to switch carriers, in addition the T-Mobile Representative sent me the required forms to submit to receive the credit, even offered tips on how to submit them successfully. While the promotion was being processed I called multiple times for status updates and the representative assured me that I would receive the credit, just give it time to process. Later, that promotion was denied because it was out of the promotion period. Yes, this is an error on that T-Mobile representative's part, which the T-Mobile Care Team acknowledged, however, they do nothing to honor this.

I was one of T-mobile most loyal customer Until they decided not to give me a return address or send me a label to return there horrible 5g router. 4 months went by I get a $500 dollar charge for a router thats not worth over $125. They claim I should have called them again to speak to customer service again. In which I did. Im not playing games with them. I cancelled my service. Do not get a router from them. My mother was caller one night. When i was at her house when I thought i lost my phone. It was sitting on the dining room table. The phone didn't ring and no miss call. This company is trash. Verizon and Xfinity servIce is much better. Thank you T-mobile

T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie. I thought you folks would be interested in the recent experience I had with T-Mobile. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them. The Go Back Guarantee: On the phone version of their website, they had a large ad, “You'll love it here, guaranteed. With our new $50 Go Back Guarantee, if you're not satisfied within 30 days, you can switch back to your old carrier and get $50 for every voice line. Via virtual prepaid Master card. Allow 5 weeks for card. Get full terms (hyperlink)” The Go Back Guarantee Full Terms: “You'll love it here, guaranteed. Contact us before cancelling or porting out line(s) to request payout. Limited time offer; subject to change. Port-in voice line from postpaid plan w/ eligible carrier (i.e., AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or US Cellular), and port-out to eligible carrier within 30 days of T-Mobile line activation required. Account must be in good standing (e.g., final bill paid) to receive virtual prepaid MasterCard (no cash access & expires in 6 months). Up to 12/account. One offer per subscriber. Not available for customers that cancelled T-Mobile service within the past 90 days. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard(sic) International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.” I showed my wife and her sister this guarantee and they agreed it was worth a try. I went to their store on April 7 and got their service. By April 11, it was evident T-Mobile wasn't working for us. I went to the store who told me to contact Customer Care by phone. The Customer Care agent eventually handed me over to a supervisor who repeated what the CC agent was telling me, “This guarantee promotion didn't start until today (April 11) and cannot be honored for service purchased prior.” The supervisor claimed he didn't see the Go Back Guarantee on the website even though I told him where it was within the web site to see it, but he claimed he didn't see it. He said T-Mobile could not honor the guarantee. Per the guarantee, I had yet to cancel T-Mobile, nor had I started service with another carrier. Since then, the guarantee has been removed from the desktop website, though it still exists on the phone website. Regardless, T-Mobile refuses to back up the advertised guarantee. Per T-Mobile's advertised guarantee, they owe me $100 (for two lines), a guarantee they refuse to honor. How many others have had the 'promotion' not start until AFTER they have started service with T-Mobile???

Tmobile charged my grandmother 495 from her card for internet she dropped back the box since last year june 2023 because it never worked. Now they're saying she has to pay $123 and keep charging late fee charges and stated that they will send her to collections. This is the worst I've seen now we have to sue inorder to get the money back it should not be so much inconvenience I'm sure we are not the only persons affected by this scam how can they bill and knowing they have the equipment at the warehouse. And no one seems to see why it's wrong you cannot take 495 give back 372, not refund the remaining $123 but instead say we owe $123. Below I included photos with more information.

Been a customer since I went from Sprint to T-Mobile and could not be happier with them. Rarely have a dropped call or trouble with our phones. Customer service is great!

I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, i did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile. They are offering now max of $225 as settlement, and attitude is take it or leave it, meaning, If i want to discontinue, I will not only pay full for my new phones, but they will not be able to return my old phones (i would lose my old phones). I possibly need to pursue legal action on this, just to make sure, they don't ever do this to anyone else. I wanted to caution folks about Tmobile bait and switch operation

T mobile helps a lot I highly recommend to anyone They save us money every month and other cool benefits They’ve got the best customer support which is great