T-Mobile

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2, 2024 at T Mobile a Store with receipt. Contract was paid til June 20, 2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11, 2024 and then to Ginger on Oct 14, 2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!!. WORST service!!! Do yourself a favor- Stay Away !!

just because i have to give them anything i gave them one star. they didn't deserve even that one. The worst experience i have had in my life. Not just that they overcharged me for a long time, and believe it or not, i couldn't change it, because i mysteriously had insurance and service on all devices. They also charged me 3 months after i switched the plan to at&t, even though i called the very same day and cancelled it. They are saying now that they cant find any memos of me calling back in September. its ridicules, stay away from them....

T-Mobile gilmer road Longview Texas is fraudulent. I tried their service a few days and took everything back. I even paid the restocking fee for the phone. I didn't hear from them for months until I got a $400 bill from them. I called T-Mobile and thought they fixed it. Instead they turned it over to a debt collector Credence. WTF! Now Credence is calling and harassing me. Stay tf away from T-Mobile. Called T-Mobile and now I got to verify a fictitious account I don't have. I don't know no 6 digit pen to verify so they can "help" me. I hang up. I call back. I am able to provide this pin number and they still can't help me. They need to send a one time pin to me and they can't send it because I'm not an active customer. I am to go to the store upset so they can see me upset so they can call police on an angry black male so we can all see it on the nightly news. Wow so I called a T-Mobile store, not an authorized dealer. The guy there says even if I go to the store with my ID, the account has been written off. They still can't help me. So I would have hopped in my car to go to T-Mobile for nothing but to get arrested or shot and something.

Well I'm going on a out 7 or 8 months with T-Moblie. I can honestly say it's by far without a doubt THE WORST CELL PHONE COMPANY IM BEEN WITH HANDS DOWN!!!!!! And that's a long time ( since cell phones came out) I switched from ATT which really wasn't that bad. But the grass always looks greener on the other side of the fence. Man was I wrong!!!!! I got 2lines 1 personal and 1 business. They also told me the phones I was getting were great phones they were the A15, I believe and android which I like. I have been to T mobile at least 2 times a months complaining these phones drop calls everywhere. Like right in the middle of Richmond ky, Berea, Lexington, Made a trip to cambellville ky and didn't have service more than I had service. I mean it's embarrassing really. I also have to restart both phones every morning before it will connect to a tower. I have looked at the coverage map for T-Moblie of my area and I shouldn't be losing or dropping 75 percent of the calls I drop, according to the T-Moblie store, I shouldn't be either. So honestly I think T-Moblie over states their area maps by a lot, my house is supposed to be in the covered area and I lose service 6 or 7 miles away. But the Store really don't offer solutions only excuses. As far asTrying to get ahold of T-Moblie itself I was told once my wait time was 6 hours. Lol I still have not been able to wait long enough on hold to actually talk to anyone. So if u are still reading this I beg u DO NOT SIGN UP WITH T-Moblie it will be the biggest mistake u can make regarding cell service.

Terrible company. Representative tell you what ever you want to hear to get the money from you. They do not be trying to help the customer. I would never recommend no one to get service with them. I absolutely hate the service and the company customer call center. Supervisors are alway busy so they can’t answer the phone. I hate I ever started a plan with them.

This provides an unlimited phone plan with 5G access, three - month free trial, discounts and also provides post-paid and prepaid cell phone plans but it is expensive compared to some other providers.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up. When we received our first bill it was much higher than we anticipated. Turns out we weren't eligible for a free phone because we were existing customers and we now had to pay for both phones, each costing $800. Only answer we got from T-Mobile was "we're sorry for the mistake." Well, sorry isn't going to pay the bill every month. And if that wasn't bad enough, T-Mobile is now going back on their price-lock guarantee and raising the rates of their Magenta 55+ plan, a move that affects countless senior citizens across the nation. In my opinion, this company has zero integrity and shouldn't be trusted. So if you're considering T-Mobile, I'd advise you to go someplace else. I wish I had. T-Mobile is the worst.

T-Mobile should not be trusted. While I was excited to transfer from Verizon to T-Mobile because of all the benefits and credits that I would receive, it seems that they lie and will bait you to switch and state you do not qualify for the promotions they explicitly state you will receive. I have never had a phone carrier to lie just to get you to switch from another carrier. Should have just stayed with Verizon or considered AT&T. I was told that I would receive a port-in credit which at the time that I was told, the promotion was already expired but this is what the representative sold me on in order to switch carriers, in addition the T-Mobile Representative sent me the required forms to submit to receive the credit, even offered tips on how to submit them successfully. While the promotion was being processed I called multiple times for status updates and the representative assured me that I would receive the credit, just give it time to process. Later, that promotion was denied because it was out of the promotion period. Yes, this is an error on that T-Mobile representative's part, which the T-Mobile Care Team acknowledged, however, they do nothing to honor this.

I was one of T-mobile most loyal customer Until they decided not to give me a return address or send me a label to return there horrible 5g router. 4 months went by I get a $500 dollar charge for a router thats not worth over $125. They claim I should have called them again to speak to customer service again. In which I did. Im not playing games with them. I cancelled my service. Do not get a router from them. My mother was caller one night. When i was at her house when I thought i lost my phone. It was sitting on the dining room table. The phone didn't ring and no miss call. This company is trash. Verizon and Xfinity servIce is much better. Thank you T-mobile

T-Mobile has deceptive trade practices, fraudulent ads and guarantees which they do not honor, and their websites and customer service agents lie. I thought you folks would be interested in the recent experience I had with T-Mobile. Having spotty cell service with our current cell carrier, I was looking at competitive services on my smartphone on April 6 and I came across T-Mobile. Their pricing is quite competitive. I then came across a feature on their phone accessed web site that pushed me to try them. The Go Back Guarantee: On the phone version of their website, they had a large ad, “You'll love it here, guaranteed. With our new $50 Go Back Guarantee, if you're not satisfied within 30 days, you can switch back to your old carrier and get $50 for every voice line. Via virtual prepaid Master card. Allow 5 weeks for card. Get full terms (hyperlink)” The Go Back Guarantee Full Terms: “You'll love it here, guaranteed. Contact us before cancelling or porting out line(s) to request payout. Limited time offer; subject to change. Port-in voice line from postpaid plan w/ eligible carrier (i.e., AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or US Cellular), and port-out to eligible carrier within 30 days of T-Mobile line activation required. Account must be in good standing (e.g., final bill paid) to receive virtual prepaid MasterCard (no cash access & expires in 6 months). Up to 12/account. One offer per subscriber. Not available for customers that cancelled T-Mobile service within the past 90 days. Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard(sic) International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.” I showed my wife and her sister this guarantee and they agreed it was worth a try. I went to their store on April 7 and got their service. By April 11, it was evident T-Mobile wasn't working for us. I went to the store who told me to contact Customer Care by phone. The Customer Care agent eventually handed me over to a supervisor who repeated what the CC agent was telling me, “This guarantee promotion didn't start until today (April 11) and cannot be honored for service purchased prior.” The supervisor claimed he didn't see the Go Back Guarantee on the website even though I told him where it was within the web site to see it, but he claimed he didn't see it. He said T-Mobile could not honor the guarantee. Per the guarantee, I had yet to cancel T-Mobile, nor had I started service with another carrier. Since then, the guarantee has been removed from the desktop website, though it still exists on the phone website. Regardless, T-Mobile refuses to back up the advertised guarantee. Per T-Mobile's advertised guarantee, they owe me $100 (for two lines), a guarantee they refuse to honor. How many others have had the 'promotion' not start until AFTER they have started service with T-Mobile???

Tmobile charged my grandmother 495 from her card for internet she dropped back the box since last year june 2023 because it never worked. Now they're saying she has to pay $123 and keep charging late fee charges and stated that they will send her to collections. This is the worst I've seen now we have to sue inorder to get the money back it should not be so much inconvenience I'm sure we are not the only persons affected by this scam how can they bill and knowing they have the equipment at the warehouse. And no one seems to see why it's wrong you cannot take 495 give back 372, not refund the remaining $123 but instead say we owe $123. Below I included photos with more information.

Been a customer since I went from Sprint to T-Mobile and could not be happier with them. Rarely have a dropped call or trouble with our phones. Customer service is great!

I am T-mobile customer for 3-4 yrs now. I recently was sold to get $350 Credit for each of my old iphone 8 (two) and IPhone X to get Iphone 15 (3 of them) and with new plan they are offering my monthly pay would be $165. I sent my 2 iphone 8's working well, on which I upgraded with new battery ($75) as part of trade in in addition to IPhone X. Today, I got a bill of $197 (instead of $165) and when I called, T-mobile is saying, there is never an offer to give credit of $350 and they applied $55 on iPhone 8 (which is less than battery upgrade, i did on it). This is bait and switch sales and I feel like I am defrauded by T-mobile. They are offering now max of $225 as settlement, and attitude is take it or leave it, meaning, If i want to discontinue, I will not only pay full for my new phones, but they will not be able to return my old phones (i would lose my old phones). I possibly need to pursue legal action on this, just to make sure, they don't ever do this to anyone else. I wanted to caution folks about Tmobile bait and switch operation

T mobile helps a lot I highly recommend to anyone They save us money every month and other cool benefits They’ve got the best customer support which is great

T mobile has been really helpful to me I enjoyed their services. Their packages and prices is excellent.but suddenly the prices went really high and I contacted their customer service and they help fix it and it’s all good

AVOID T-MOBILE at all costs!!! Signed up to switch 6 lines from Verizon. They never gave me a 6-digit pin so couldn’t validate my account to activate the devices. Two months later I received a bill for $451.70 for service that has NEVER BEEN PROVIDED. When I called to have this corrected they again said that without the 6 digit PIN my account has not been validated so they can’t help, yet THEY HAVE BILLED ME FOR AN ACCOUNT THAT HAS NEVER BEEN VALIDATED or ACTIVATED. Unethical!!! Nikki from customer service refused to escalate and hung up on me. Said I have to go into a T-Mobile store to fix their error. Worst customer service in my life. Again, AVOID T-MOBILE AT ALL COSTS!

Very bad customer service with t mobile And t mobile insurance I Broke my phone. Try to make a claim for it.Meanwhile, I went to T-Mobile sto.Purchase a cheap phone. That's what they recommend till.I get my new phone that I I'm going to claim And I did not add insurance to the new phone I purchase To get by with it till Because I'm a hairdresser.I need my phone Till the insurance Send me new phone. The moment I put on a SIM card on my cheap phone that I bought to get by till I received my other phone that I used what insurance saying That They do not cover it because my SIM card is working on the other phone I bought an automatically. The insurance was moved into it. This is the second phone I lose with T-Mobile and I think they are thieves. They can find the best way to steal your money. I'm disgusted. How I've been treated today after 2 and a 1/2 hours.Ask me for My Phone gigabytes And the zip code of the store I purchased the phone from which does not Make sense. very weird.and They make you feel. That you're trying to steal a phone from them Disgusting Liars

I would give zero stars if I could. I had a business account with this company. While on phone with customers, the phone would drop calls. It became so frustrating that I ported my number to Verizon on 8/8/2023. By the way, I have not had any issues with Verizon. Any who, on September 23, I contacted T-Mobile because I received an unexpected phone bill. The representative stated that there were additional lines that were not ported. I was unaware of these lines because there wasn’t a SIM card or a phone for the lines in question. I asked that the account be canceled on 9/23. The representative stated that they would have to complete an investigation and someone would call me. Unfortunately, that never happened. On October 24th., I called T-Mobile because I received another bill that had accumulated additional charges. This issue was still not resolved due to their incompetent associates. On November 23rd, I contacted T-Mobile again to address the accumulated charges because I was billed on a phone that was not used for the months of August, September, October, and November. The line was finally disconnected in November due to nonpayment. When I spoke to a representative to inquire about the charges and who was responsible. He stated that the system noted a “future cancellation” I had to record this for my documentation. I did not ask for a future cancellation. I asked that the lines be canceled as of 9/23. Now, the bill has went to collections with inaccurate data. Not only has T-Mobile incompetency ruined my business credit it has also forced me to pay an inaccurate bill which has been paid in full. If you’re considering T-Mobile as your phone carrier…. RUN!!!!!! pay a little more to have a peace of mind, exceptional customer service, and a technical/help support team. I’ve been contacting T-Mobile since September it is NOW March and this issue has not been resolved. T-Mobile you can’t go around robbing customers without a gun. I’ve been a loyal customer for many years however, I’d never ever recommend your services nor will T-Mobile ever be my phone carrier again!

T-Mobile deserves 0 stars. The customer service and initial contact from T-Mobile sales reps are totally misleading and dishonest. If you are not careful when trying to purchase merchandise or negotiate a contract, they may trick or fool you into signing the opposite of what you ask for. They won’t let you read the contract before you sign it but assure you that it contains exactly what you requested. Unfortunately, they sometimes hide behind the signed contract. Be wise; spend your money elsewhere. Always read your contract before leaving, regardless of how nice the customer service reps are. Remember that their interest may not align with yours.

the store and route one and saugus massachusetts touch. Not a franchise company owned, I was there on. Saturday March eightouch, Ace, around 6:30 PM. Want to get help from a gentleman there? Because my phone face glass was broken immediately. I noticed the kid had an attitude. I just wanted to look at some phones and see what my options were wouldn't get app to assist me. Wanted to know if I was financing a paying cash for a phone I said I don't know yet. I just like to see. What's available . Wanted to have an argument with me about why he needs to know if I'm gonna find answer by a phone before he shows me anything when I wasn't sure which way, I wanted to go financing a purchasing the phone wasn't an option at the time. I wanted to just look at phones clearly didn't want to help. There were 2 other employees in the store at the time, helping out the customers. I asked the gentleman what his name was. He says I don't have a name and I don't wear a name today. I should show you're not gonna tell me your name. He said you do realize we're just trying to buy a phone I don't understand what your attitude is but have a nice day and I left I would never go in the store in a million years, if they were given phones away. 2 other employees witnessed not person intervened it was a joke. This is a corporate store if that's the trying this company is in a lot of trouble

I talked to a person about upgrading mine and my wife's phone and looked into iPhone and was told would have to pay 0 for 2 new iPhones and then i asked about doing one android and was told would have to pay 170.00 something for taxes on a new android phone so hung up and talked to my wife about the increase to the bill for 50.00 for iPhone 14s and 60.00 for iPhone 15s and wife said let's go with the 2 newest iPhones. So called back about 10min later and wanted to get the 2 new iPhone 15's and was told i would have to pay 230.00 something for the taxes i told that person hell no i want what i was told on the previous call and she messaged the first girl i talked to to call me back and she said that the 2nd person was right that i had to pay the taxes but i told her she told me for the iPhones would pay 0 and only would pay if i decided to get android and argued with her that she told me i would pay 0 and she needed to honor what she told me and she said that the system must of messed up and she couldn't honor what she said earlier so i asked for her manager and as soon as he got on the phone he was rude and i argued with him some too and told him i know you recorded all your calls so listen to the call and he said no that no matter what that uncle sam wants his money and that was that. He said he could give me the president of T-Mobiles info and take it up with him but it won't change anything I would still have to pay. I then told him ok fine he's going to lose a customer that's been with them for over 12 years and I'm going to get the rest of my family and friends that have T-Mobile to leave as well and i all ready just in one day got 32 family and friends leaving T-Mobile and going to Verizon with me for lying to me and not giving me what i was told i was going to get. All this will also be posted all over social media and all platforms to the way you all are at T-Mobile telling people one thing one moment and the turn around 10min later telling them something totally different and not wanting to honor what was said the first time. Hope you enjoy losing a-lot of customers for the stupid things you do to your customers and they just take it and not fight back but I'm done taking your bs anymore and this wasn't the first time this has happened to me in the time i was with T-Mobile that was told one thing and then something totally different later and don't want to rectify the issues and just have us all eat it and take it . No more will i take it. I hope a-lot more people see this and step up and fight back as well. Good day a long lived client for 12 years is now gone.