Name: T-Mobile
Rating: 2.0

star star star star star

Dawn M Tucson, AZ

So far just had contact with customer service online Except for one person, the rest have be EXCEPTIONAL - explain information clearly, patient, thorough, reasonable wait to get a response. We are switching from Verizon to T-Mobile for price and service. And.. if you are 55 and over, there are great deals!

4 years ago

star star star star star

Dalila C. Santa Ana, CA

I have been with t mobile for over 6 years now. I like the customer service they provide. Employees are always friendly and knowledgeable of all the product and or service questions I have and resolve my issues (if I have any) quick. They are worth the money and have great coverage! Highly recommend.

4 years ago

star star star star star

Jimena Gamboa La Feria, TX

This is by far the best cellphone company I have had. I love that I get free stuff on Tmobile Tuesdays every week. The customer service team is amazing and always answers any questions I may have. I dont think I will leave Tmobile any time soon, if ever!

4 years ago

star star star star star

Tomas Miranda Orlando, FL

T-Mobile has awesome family plans, a great service network and the latest phones available. My immediate family as well as cousins and other extended Family members have been enrolled with this phone service for multiple years and plan on doing so for years to come.

4 years ago

star star star star star_border

SaVedra O'Neal Kansas City, MO

I have been a T-Mobile customer for many (8) years now and will continue to be a customer. I have tried other companies so my opinion is not just one sided. The only thing I can say is in the past they have at least twice had an issue with the network being out. I believe they have a great selection of phones and devices. And they always give out great deals from time to time. Their customer service is amazing! And they always ask for feedback

4 years ago

star star star star star_border

MissHmong95 Utica, MI

Not too bad of the service, but pretty expensive. I wish it was a good service where ever I go, but it's not. I pay 210.00 for 2 phones with unlimited everything, but sucks that when you go to places that doesn't have service it don't work, like I went camping it didn't work. My aunt has AT&T and she had service everywhere she went. That's what I want and she paid more cheaper than I do. She has 4 phones and pay $200.00.

4 years ago

star star star star star

Dali Dallas, TX

Definitely the best value for your money, especially for the unlimited family plans. I was paying an outrageous amount of money on overage fees with another service provider, AT&T, before I switch my cell phone service over to TMobile.

4 years ago

star star star star star

Brandy Tallahassee, FL

OMG, where do I start? I love the customer service with this company and also their great pricing for their plans. Also, the installment plans that they have are very helpful. Overall 10/10. Sometimes the phone signal and LTE can be a little slow but a small price to pay for wonderful service.

4 years ago

star star star star star

Msindoni Pembroke Pines, FL

I have been a T-Mobile customer for over a decade. I'm satisfied with my service and absolutely love my service plan which is perfect for my needs. I also look forward to T-Mobile Tuesday every Tuesday to score some freebies.

4 years ago

star star star star star

Janan Grange Pleasant Grove, UT

We switched from T-Mobile from At&T and it has been great. AT&T was getting so expensive and we got new phone and a great deal with T-Mobile. There are a few parts of town where our phones don't work because of coverage but I know that's typical for most plans.

4 years ago Edited February 16, 2022

star star star star star

Makya Love Sun Valley, CA

I love having T-mobile so much and if anything is wrong with my phone i go right in and they have the best service. they get it fixed and the service through t-mobile is so good i almost always have service!! 10/10 recommended!!

4 years ago

star star star star star_border

janice pan ,

The customer staff is so friendly. The 2 agents we talked to were so kind and helped us find the best way to get switched over and even if that meant for us to wait a little, to change, it was a nice change from the hard sells. The easy switch over and less cost is not really that easy and not that much less expensive, but will do it just for the service.

4 years ago

star star star star star

Anne Tallahassee, FL

I love the fact that I get 6 GB a month for internet and that it rolls over the next month. Great update from my 1 GB a month from my previous phone service provider. When I traveled to another country, I was able to keep in contact with family member and friends.

4 years ago

star star star star star

Stephanie Love Herriman, UT

I have been with T-Mobile for over 20 years. They have been very affordable and anytime I have had an issue with my phones the customer service has been fantastic. They have kept me happy and I have no desire to switch service.

4 years ago

star star star star star

Quinn Johnson South Jordan, UT

Great customer service, great cell service in most locations, and T-Mobile Tuesday’s are useful if you put in the effort to take advantage of them. Netflix basic subscription is also included. Plus, billing has absolutely no hidden fees.

4 years ago

star star star star star_border

Aimee Mortensen Salt Lake City, UT

I’ve used T-Mobile for years. The cell phone plans are competitive in price and options. I’ve recently added Digits to have my company’s number on my cell, in addition to my cell number. Texting has been convenient, but doesn’t always go through and voice calls aren’t always reliable. Digits needs some work, but I’d recommend them for cell phone coverage, I’ve started with them for over 10 years.

4 years ago

star star star star star

Erika Shumway Managua, MN

T-mobile is the best cell phone provider I have ever had. I get great service no matter where I go. Even out of the country, they provide with service which makes traveling very easy. They also offer weekly rewards through the T-mobile Tuesday app. It's affordable and I highly recommend T-mobile to everyone.

4 years ago

star star star star star

Kassandra Tallahassee, FL

I have been with T-mobile for a very long time. I have a plan with me and my brother and it is less than $100 a month. The service is great, if I ever experience any problems I know I could call T-mobile and they would fix it right away. Great customer service.

4 years ago

star star star star star

Naomi Hollywood, FL

I love T-Mobile. Best service for any type of phone you could think of. It’s unlimited data in network really works and that’s what I like I love my phone to work in places that other phones don’t work if anyone does not have T-Mobile as their service they need to get it now.

4 years ago

star star star star star

Jacob American Fork, UT

100% recommend T-Mobile. Not only do they have fantastic deals, but T-Mobile Tuesdays make every week exciting and fun to see what special deals customers can get. Customer service is top notch and they are always truthful in what phones and plans to get that help your situation.

4 years ago

star star star star star_border

Sanetta Rigby Riverton, UT

T-mobile has been great for our families phone needs. They have reasonable priced plans. T-mobile Tuesday is a bonus! None of my phone calls have been dropped since signing up with T-mobile like with other cellphone companies. The only negative thing I have to say is that the agent we worked with misrepresented that our plan included Netflix. They said it was free and come to find out we have been paying every month for it.

4 years ago

star star star star star_border

Dustin Marx Brighton, CO

We switched to T-Mobile from another major wireless carrier because T-Mobile had fewer fees and significantly lower overall cost for the family plan we used. We also appreciated that we could purchase a mobile telephone separately from the plan and so not pay monthly payments on the device. This allows us to purchase a mobile telephone when we want to upgrade without having to change our plan at the same time. "T-Mobile Tuesday" discounts and freebies are a welcome extra.

5 years ago

star star star star star

Sherry Arnold Alpine, UT

T-Mobile is my current service and we've had no problems at all. We were worried because we live close to a mountain, but I've had no issues at all. The employees at the T-Mobile stores are always super friendly and helpful!

5 years ago

star star star star star

Miles Strother American Fork, UT

T-Mobile is cheap, reliable, and has great coverage. Our favorite part by far is T-Mobile Tuesday, which gets us free Redbox movies, Burger King, Taco Bell, discounted gas, and other free T-Mobile SWAG. Definitely the best company for cheap college students.

5 years ago

star star star star star

Haley Baldwin

I traveled abroad this summer and T Mobile had the best and most affordable plan! So I switched to them for the three months that I’m gone and I’ve really liked it. The internet works great for being foreign and the price of calling isn’t terribly expensive. Their customer service has been great as I’ve asked questions or had concerns.

5 years ago

star star star star star_border

Whitney Stanko Smithfield, UT

I switched from Verizon because I needed something I could afford on my own. I like it. It’s not my favorite. Verizon will always be my favorite. However for the price I pay for a phone unlimited and an Apple Watch is still less then what I was paying for my phone with Verizon on a 10 gb plan with my family. Sometimes the coverage isn’t always 100% but it works for what I need! Highly recommend it if you are wanting something a little cheaper with almost as good coverage as Verizon.

5 years ago

star star star star star_border

Janessa Herriman, UT

TMobile has been great for me and my family for the past 5 years we have had it. The service isn't the best in some areas, but they do keep improving it. Their customer service is usually pretty helpful and sometimes even gives us bill credit when we call in to apologize for any inconvenience we had. We have also received some pretty awesome stuff for free or highly discounted from their Tmobile Tuesdays.

5 years ago

star star star star star_border

Christine Farmer Littleton, CO

I have been using T-mobile for years. The value for the money has been excellent. They have provided good service whenever I've had billing or plan issues. The coverage area seems to be improving. The one complaint I have is that it seems almost all new phone upgrades or sales are linked to adding a new line. What about rewarding long time customers with a phone sale deal?

5 years ago

star star star star star

Nicole Mills Lehi, UT

Tmobile has been my cell phone service for over 15 years. I am obviously still with them for a reason. They are nothing but kind and helpful whether it be for doing an upgrade or asking questions about other products and services they have to offer. They have awesome customer service.

5 years ago

star star star star star

Lauren Jorgensen Salt Lake City, UT

I am a loyal T-Mobile customer. I like that I have pretty good service most places but I mainly appreciate how many stores they have so If i'm having a problem with my phone I am always near a store. T-Mobile tuesday is a great plus to.

5 years ago

star star star star star

FABIO CAVALCANTI Orem, UT

We love T-Mobile, we are their customers for the last few years and as I travel to several countries around the world, I love the fact that I can use the Internet without any extra charge. Also, I keep replacing our iPhones with them paying little per month. They are the company that I recommend to anyone looking for mobile phone services.

5 years ago

star star star star star

Leslee Muramoto Draper, UT

I have a family of 10, so I’m paying for 6 cell phone services! T-Mobile is reasonably priced for a big group. The coverage and service has always been satisfactory. We took a cruise to the Caribbean and had free texting while on the various islands. I have been an AT&T customer as well and prefer T-Mobile for the price.

5 years ago

star star star star star

Donna Williams Phoenix, AZ

I have been with TMobile for 10 years and they have never disappointed me. Excellent pricing and service. Fewer dropped calls than any other carrier I have ever had and better pricing. Great coverage and unlimited calling and data has been perfect for me!

5 years ago

star star star star star_border

Lydia Arnold Alpine, UT

T-Mobile was the best priced service for our family. The employees at our local store are very helpful when it comes to picking our phones, our packages, etc. They've even helped me w hen I've had issues knowing how to use my phone (or when I've broken it). We have pretty good coverage in most areas, but have had spotty coverage when traveling or in odd places.

6 years ago

star star star star star

maika Orem, UT

wow i mean just amazing. Their customer service is amazing and the longer you're with them the more benefits you have, so for example i went to see the price for a upgrade and it was way cheaper than i thought. just amazing this company is

6 years ago

star star star star star

Joy Henry Pleasant Grove, UT

T-Mobile has a great policy for when someone passes away. It allows one of the users to take over the line without any trouble and they write off the debt of the origianal owner. My experience with this company when my mom passed away was very positive and helped a great deal during this hard time.

6 years ago

star star star star star

Melissa Reinoso Herriman, UT

I used to have a plan with them under my parents plan. They were okay to work with and tried to help if they could. You could call them and they would answer questions that you had and they would make sure that all questions had been answered.

6 years ago

star star star star star

tini mapu Orem, UT

I have had tmobile for a long time. I stay with them because they have great prices, family deals and promotions. Anytime I have a problem they fix it right away. They also have really helpful employees in their offices. They try real hard to make their customers happy.

6 years ago

star star star star star

Troy Millett Lindon, UT

I switched to T-Mobile about 4 years ago. I have lines for all of my family (8 lines currently). Sometimes I feel like the coverage is not as good as Verizon, but for the cost, it is definitely worth it. I have a great plan. Customer service has always been top notch!

6 years ago

star star star star star_border

Mallory Millett Lindon, UT

Recently bought a new iphone 7+ from T-Mobile. The employees were very helpful and it was easy to set up. I love that I get 2.5 gigs of fast data per month, but if/when that runs out, I get unlimited slow data. The only thing I haven't been thrilled with was that I paid an extra ten dollars a month to get data while I was in Europe, but the data was so slow it almost didn't work.

6 years ago

star star star star star

Sarah Fairfax, VA

I really like the free texting/data they offer for international travel which is why I switched to them. I also really enjoy T-Mobile Tuesdays. At times my service is a touch spotty, but overall I have not had issues with them and think their prices are very reasonable.

6 years ago

star star star star star_border

Scott Fairfax, VA

I love how they have pushed the industry. Switched to them for their 'bring your own phone' plans. Stayed because of the simple choice quasi-unlimited data and no contracts. After adding my entire family to the plan, we got it really cheap. Have come on and off the plan as I've joined company plans but I love coming back. Coverage is a little weak in parts of the NE but with the new bands they have rolled out it is getting much better.

6 years ago

star star star star star

Cody Linden Lehi, UT

My family has used T-Mobile in the past and I have always felt like their range of coverage is good and have had pleasant interactions with their customer service. I recently bought the iPhone, it was an easy transaction. I went in and 30-40 minutes later I had my phone.

6 years ago

star star star star star

Eridee Vance Lehi, UT

I've been with T mobile for quite a while but tend to hang on to phone for a long time - six years! Just went in and purchased a new I phone 8+. It was a great experience. No pressure, or hard sell. The salesman was helpful, kind and very personable. Was happy to look at my plan and upgrade something for free. I'm loving my new phone.

6 years ago

star star star star star_border

Tami Allen Gilbert, AZ

We got T-Mobile coverage for our teenagers when they came out with their unlimited data plans. We got tired of sharing our data with our four teens! They get great coverage, and have had no complaints since we made the switch. They love being able to stream music and watch movies without it counting toward a data plan! The plans are reasonably priced, and work for a number of different family situations. I'm grateful to pay less than our Verizon plan cost, but have the same coverage and an unlimited data plan.

6 years ago

star star star star star

Tera Layton, UT

I was with T-Mobile for about 5 years. I was very impressed with their customer service. They were very helpful. The reason that I left is because I wanted to be with the same carrier as my wife. I would definitely recommend T-Mobile to friends and family.

6 years ago

star star_border star_border star_border star_border

Kurt Underkofler Camp Hill, PA

T-Mobile over charged my account $58 for 13 months. Finally switched once I noticed. The supervisor on multiple calls said the bill will be removed. Just was notified it was sent to collections. They will not send you any information. This company is VERY CORRUPT!

8 months ago

star star star_border star_border star_border

George Yamamoto Chula Vista, CA

If you receive your bill via mail it comes around the 9th of the month and T Mobile expects you to mail in payment 10 days prior to due date which is the 22nd of the month. This gives customers 3 days to pay their bill or risk getting a late fee penalty from T Mobile. Does this seem right?

9 months ago

star star_border star_border star_border star_border

Victoria Russell Troy, NY

Unable to make calls or send texts on an almost daily basis despite being connected to wifi. Usually due to having no network connection. Why pay for the "best" and still have the same issues as with the cheap services that are 1/3 the cost of T-mobile? For the $15 worth of Netflix & Hulu? I can pay for those subscriptions myself monthly & STILL save over half the cost of T-mobiles obnoxious prices. NOT WORTH IT! 😡

9 months ago

star star_border star_border star_border star_border

Laura Fenwick Scottsdale, AZ

I have spoken to the manager at the store on 19th ave & Northern in Phoenix several times to fix my bill. He has been telling me that he is going to have the charges reversed since I never used the service, and it was only open for 4 days.. That's all good but I am still receiving a bill and nothing has been fixed. Tired of going in the store while the manager hides in the back. It has been going on for months. Just want it FIXED!!!

9 months ago