T-Mobile

I have been a customer of T-Mobile for over 13 years. I've stuck with them for so long because their pricing has always been affordable and they've always had really good customer service. I will say their coverage was worse than other carriers like 10 years ago, but it's gotten a lot better over the years and I rarely have issues now. My husband has used AT&T for his work phone and had better coverage than me, but it's typically only in very remote locations. T-Mobile has always been very accommodating to my needs and I've enjoyed using their service.

While I've never had any other cell phone provider, I've never needed another one because of the great service I've received with T-Mobile! I get great service even when some of my friends don't have any service. Additionally, whenever I've had a question or concern about my phone, I visit their store locations and they've always been able to answer my questions.

I switched to T-Mobile from my previous carrier due to their terrible quality service. I was able to trade in my old phone, and they gave me a visa card to use for payment for it. I picked out my phone, and my plan and was extremely happy with it. I still am - about 3 years or so later. Upgrading my phone every year thanks to their Jump! program is simple and painless, and Jump! also provides phone insurance too, so in the event I lose my phone or it breaks, it's covered.

I use T mobile right now on a family plan. I always have great service and reception! They actually work hard in expending their network and I have seen it improve a lot over time especially on long road trip where my husband's Verizon account used to be better and isnt anymore. Also they have great rates for families!! Love the plans!! I have had great experience with their customer service too. I had a deffecting phone that they immediately changed when I brought it back into the store a week later.

T-Mobile has the worst customer service ever! They don't even want me to sign up for service. I've tried establishing service via their website numerous times. Every time the website returns a random error message. Customer service couldn't help me on the phone, either. I ended up going with Verizon instead.

T Mobile worst service ever. Customer support doesn’t help. They hang up on you and don’t even call back. Very rude. They merged with sprint and became the worse phone service on earth. If I can leave no stars I woukd. I switched.

This company will rip you off, intentionally add fees, etc. I asked for 5 months for my due date to be moved to the 1st of every month. Tmobile didn't change the due date, so I can rack up fees. Then my phone is shut off due to their negligence. Tmobile is declining will continue to. Their not for the consumer. Horrendous customer service. Too many lies. Stay away from this company.

If you receive your bill via mail it comes around the 9th of the month and T Mobile expects you to mail in payment 10 days prior to due date which is the 22nd of the month. This gives customers 3 days to pay their bill or risk getting a late fee penalty from T Mobile. Does this seem right?

T mobile We have had weak signal for about two months now Called t mobile on January 25 2024 about can't make calls. No Internet service. Was told then they were working on a tower in the area give it a few hours Two days later the same thing. I called back then was told by John that they had completed the tower work and doing tests on the new equipment. Give it ,72 hours Well today February 8 still is not working. Called back today and was told by Don that due to the tower upgrades it looks like we have been locked out of service. So we are roaming 24/7 using US Cellular cause t mobile has no service in this area When we signed up about three years ago we were in the Five G extended area Now due to upgrades we have no service except to roam. And now we are using up our allotted roaming time we will be dropped back to their regular five G service which means we will have no service after we use up our roaming allowance. We are going to have to leave T-Mobile due to not receiving service we should be receiving. Then they tell us we owe 55 bucks each for our two phones if we choose to leave before they are paid off It is terrible service. When we started three years ago we had great extended 5 G service. Now we roam all the time then get penalized for it. That's just wrong. Beware. Just be sure you are in their coverage area and that in the future their possible upgrades will not lock you out of service. And today I also talked to Mahogany in the engineering department and was told that t mobile has no plans within the next four to six months to do anything about the tower issue in my area

TMobile is a joke. Customer Service is non existent. I was a Sprint customer with no issues. I have had nothing but problems with phone. No service if I leave the state. Was told I was on 5g, go to 4 g. Went out of state again, no service. This time I'm told on 4g, use 5g. Have had multiple sims cards, phone won't keep a charge and I only get spam text messages. Called yesterday and asked to speak to US rep who sent me back to outside country. Told again, US rep. UI explained all issues to her. She told me technical issues. I advised her again that Tech support has been on my phone numerous times with no help. Sent me out of country again. I spent over an hour on phone with tech and isse not resolved. Finally told the guy I would drop TMobile. Transferred.me to manager who accused me of not letting his people try to resolve the issue. Explained everything all over again and how long they have been on my phone. He said he didn't know any of this and then proceeded to tell me I STILL was not letting them do their job. Advised him I was leaving T-Mobile. He said he would make sure I wouldn't be charged for this month. DUH, I'm heading out now to change providers. The only problem I had with Verizon was cost. They now have plans for the same I'm paying now plus I would rather pay a little bit more and have a working phone than pay for nothing. They think they are saving money by sending customer service outside of country but they are just losing customers due to lack of any help and they do not know how to read!!

The best thing I can say about T-Mobile is that it used to be cheap. Used to be. They just raised my bill, again, to now $95/mo for their basic service. The website is only up and allows login I'd say around 50% of the time. When it is up, it's completely useless and uninformative. You go to the store and they can't help you; they tell you that you have to call their help line, at which point you wait an hour to speak to somebody in the Philippines that also has trouble helping you. I'd give this company 0 stars if I could, and after the most recent price hike for no reason at all, I'll be going with one of their (formerly more expensive) competitors that offer a service that works.

After 3 wonderful years I just had the most disappointing conversations with T-Mobile. What's changed?? My services were suspended with no advance notice, with no messages, no communication whatsoever. The reason, I'm told, is because there was one missing payment. Meantime T-Mobile has not 1 but 2 valid forms of payment and I have never missed any previous payments. After spending crazy time on the phone trying to understand and rectify the issue I was then told different answers by different supervisors. The last crazy conversation was about a $15 credit I should have received and was not provided. Enough is enough. Good by T-mobile until you return what you used to be.

Ever since Sprint was bought out by T-Mobile this company has been stealing my money left and right. First, my bill went up by $50 randomly when they promised all sprint customers that their plans and rates would not change. When I called in they said it was because a “promotional period” on the leased phone on one of my lines ended. I was not aware that this promotion had an expiration date as normally when you trade in a phone they apply a credit of your trade in to the account and discount your every month bill. Then, I went on a cruise and very specifically only used my unlimited texts and data in Mexico that I was sure to check I had on my sprint plan before going but when I returned I was charged $25 for “texts and data overseas”. After all this I changed over to Verizon to get my own plan and give my existing T-Mobile plan to the other user. I was unknowingly overcharged on my last bill and received a prepared card for a refund. I read the terms and apparently this card has fees, so they’re still getting some of my money that was not rightfully theirs. Then, I tried using their new 5G WiFi and when I decided to return it after only 2 days, which is within their 14 day trail period, I was still charged the $50 almost 14 days AFTER I returned the WiFi and cancelled my service. The representative said that “the reason this happened is because when your service was cancelled your automatic payment wasn’t cancelled in our system” so she had to “request a refund”. Absolute scammers. Do not trust them.

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue. Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years! Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns. Needless to say that I'll never be a customer again.

I would just like to start out by saying I wouldn't even go to T-Mobile an eighth of a star but their system here doesn't allow that the experience I've had over the past year has been not only apolly dealing with T-Mobile now that's customer service that is treatment of a customer but unethical and more than likely illegal it is obvious that the company puts profits ahead of its customers contracting with a call center that does not have proper training of its agents to handle customer concerns and I can't even keep their scripts right. I will also say that it doesn't end there, this matter has seem to be like a cancer and spread throughout the company to what used to be good customer service is no longer being so it can be sporadic and the higher up you go in the company the worse it gets especially the executive response team and the lack of accountability and positive reinforcement of the CEOs public image of being concerned about the customers. I personally have been threatened by them to limit my access to the customer service because of supposedly my excessive contacting no matter how they want to try and spell it I have shot them down on their explanations I have done everything that they've said including contacting supervisors managers and multiple contacts with the executive response team all with no improvement or change in the situation the problem is when these people don't want to deal with something or they are not trained properly to deal with it they just abruptly drop the chat or the call, or as in the last interaction with an executive response team member take part of what I say because I'm telling them luckily because I have autism that they're wasting my time then they decide that now I'm the one trying to end the conversation and they try to be polite and say that they don't want to waste my time then why did you waste my time to that point and keep broadcasting to me that I'm not trying to waste your time I've been on this chat with you for 20 minutes and blah blah blah blah blah there is a right way at a wrong way to handle customers and the last representative I have to doubt his morals because saying that he has an autistic child and judging from the way he handled the conversation with me I would have to state that I have serious doubts about that claim. I say this in closing T-Mobile has some very wonderful people and their call center in the US that very professional unfortunately they have no power to do anything except read the script and say that it's going to be escalated and they're taking feedback and so on and so forth this may be true as what they are trained and told but it never goes any further from my experience it is all just a way to State around the edges of the business ethics that they should be practicing and the laws that they should be abiding by. I personally find this type of behavior not only insulting and unethical but unprofessional and borderline criminal

Efficient customer service, excellent coverage overseas whether I'm in Asia the Middle East or Europe, service never falters, home internet is equally good!

T-MOBILE has the worst customer service EVER! I am in education and technology is very important in supporting students as well as allowing them to develop an understanding of the positive and negative aspect of technology however TMOBILE tends to make advertisements are sign you up for things that they dont later guarantee case in point I have had insurance on a device for more than two years only for them to tell me today that they should not have insured the device or it was insured incorrectly. They even tried to give me the money back for the two years which doesnt equal to what I pay them monthly I am so upset with this service and them standing behind nothing and I have been a customer well over 15 yers with no interuptions and yet now I feel like I am forced to get a new carrier. TMOBILE i have writtn letters about the fee's you now charge becasue I wont allow you to take monies out of my account! I have written you about being sent to NOMANS land where communication is NOTevident after 4pm and yet they clainm to be a team of experts. You have not done anthing but cause me undue stress in my home ( no phone service) and my workplace ( limited service now no insurance)

I selected a plan that assured me coverage at my rural NC home. I couldn't get a signal. I returned the phone in less than 24 hours. I wasn't pleased about the $20 restocking fee but had no choice. Then I discovered they were drafting my account for service I wasn't receiving! Customer service was impossible to deal with as none of the employees spoke English as a first language and their thick accents were impossible to understand. I spent over 2 hours with them with no satisfaction. Afterwards, I went to a retail store with almost the same results. Fernando tried to take care of me, but their rules made it difficult for him... I wouldn't recommend this company to my worst enemy!

I have been a customer for at least 25 years. And have always been happy with them until yesterday. I went in to buy my granddaughter a phone which I raise. And noticed tax was way higher than it should of been, So I questioned it. They said its a one time activation fee of 35 added. I said since when! This is my phone number that I've had for years and we are switching the sim card over. And so the argument began. I will also mention I haven't worked in months because I've been busy fighting cancer. So I had to get in my bill money and take out the other money. This is nonsense. My husband and I both need new phones too. But they just lost two sales. I am going back to buying off of market place or Craigslist. Very very disappointed in this practice that started last year. And the lady waiting on me said it's always been that way! Wrong! I said I can't wait to get my survey when I leave the store. And for the first time ever they did not send me one.

switched from ATT. From day 1, most calls get dropped and more than 50% of text messages won't go through. After 12 FULL hours with Tmobile support, they could not figure out how to make their service work. I then asked chatGPT and it said to check if I was using Google messages. Sure enough, the employee at the store had installed and set that up as my text app WITHOUT my permission. I deleted the Google message app and Text messaging is better, now at least 80%, but still some are being missed and/or delayed significantly. We tested it is not location based. Tried connecting at 5+ cell towers with 5 bars and still an issue. Switching back to ATT.

TMobile says they have service everywhere, but they don't. They maybe a cheaper company but I would rather have the quaity. If you are on a budget then this service is for you. Some of the places I go, which are in the rural areas, I could not get service. I needed something realiable.

Spectrum. I only had cellphone service with T-Mobile. My iPhone is/was fully paid for. I recently received a final bill from T-Mobile for $69.09. They are charging me for equipment that I do/did not have. I called their customer service line, and the representative could not help me because I needed a pin number. She informed me to go to the store and have the merchant handle my concerns. I went to a local T-Mobile store, and the merchant said that he could help me as well and that I had to call customer service, to which I replied, “I already did, and they, too, said they can not assist me.” I was hoping that one of these representatives would resolve this issue. I want others to be aware of being over-charged by T-Mobile and their poor customer service. In short, If I had to rate T-Mobile, I would rate them with a one-star for effort!

What a bunch of Crooks...my phone stopped working so I took it in to them ... FIRST WORD OUT OF HIS MOUTH you need a new phone ....sells me a new galaxy phone ..... the brand new phone don't work it's got the same problem as the one he said replaced ... then disappears in the back room comes back out tells me there's a block on your phone it won't work for 24 hours ask him why did you sell me a new phone... argued and would not take the phone back there's nothing wrong with the old phone just wanted his Commission on a new phone.... my bill went form 30 a mouth to 70 a mouth tells me the phone is free.... but if you leave I own $110 ....so it's the same only different ....double talk.... all Crooks use double talk Crooks cheats robbers and scammers.... that's your T-Mobile.... the Galaxy phone has all kinds of problems my other phone worked perfect this one's got all kinds of glitches and problems in It software updates that don't fix anything don't recommend it at all flashlight keeps turning itself on for no reason randomly just dials somebody's number have checked it over and over for viruses it says it has none just a lousy working phone from T-Mobile

I went to Rocky point t Mobile!! Connor and Zane went above and beyond to help me. The staff is excellent all of them!!! Thank u for your continued support . Susan miranda

Pros: great coverage That’s one after that it’s all down hill. From here on out they don’t differ from any other major carrier. Tech support is outsourced to foreign companies whose employees are not really tech savvy they are just reading off a screen and don’t appear to listen to anything you have said. They spend there spending there budget in this order advertising, sales, then collections, new installs, tie between maintenance & customer service/tech support. Just a suspicion but I don’t think there is any training for tech support other than an English reading and speaking weekend crash courses.

T-Mobile offers a great Senior Plan. I like that their plans include all taxes and fees in one low price. As an extra benefit you get a Netflix subscription. Both my wife and I have T-Mobile and the coverage is excellent.

I have been looking into getting 2 phones for hubby and me. We are both seniors. Visiting one store and told we could get 2 phones free and cost would be $80 a month. I did a live chat a few days later asking if I could get one phone with internet, calls, text, etc and the other just for calls and text and told yes and how much. Went to another store and told the price is now $90 for 2 lines and cannot get one line with call and text and the other with internet, calls, text, etc. None of them matched price or what I can or cannot do. I will go to another store and see what they say.

Just a shout out I've been a t-mobile customer from the beginning customer service is amazing I requested to be put on waiting list for home internet they just sent a email to keep us informed love the service