T-Mobile
Is This Your Business?4.1
Overall Score
Review Source
Qiao Bethesda, MD
I have being with T-Mobile for over 10 years and still stick to it now at original plan price which is $20/line with unlimited text, call and data, I really enjoy T-mobile service, particular it is very convenient when you go oversea. I used my phone to make calls, text and chat with my friend by Wechat all free of charge, no hiding fee and roaming fee.
6 years ago
Beth Farmer Pleasant Grove, UT
I have been a customer of T-Mobile for over 13 years. I've stuck with them for so long because their pricing has always been affordable and they've always had really good customer service. I will say their coverage was worse than other carriers like 10 years ago, but it's gotten a lot better over the years and I rarely have issues now. My husband has used AT&T for his work phone and had better coverage than me, but it's typically only in very remote locations. T-Mobile has always been very accommodating to my needs and I've enjoyed using their service.
6 years ago
Katie Salt Lake City, UT
While I've never had any other cell phone provider, I've never needed another one because of the great service I've received with T-Mobile! I get great service even when some of my friends don't have any service. Additionally, whenever I've had a question or concern about my phone, I visit their store locations and they've always been able to answer my questions.
7 years ago
Mildred Carter Woodbridge, VA
I switched to T-Mobile from my previous carrier due to their terrible quality service. I was able to trade in my old phone, and they gave me a visa card to use for payment for it. I picked out my phone, and my plan and was extremely happy with it. I still am - about 3 years or so later. Upgrading my phone every year thanks to their Jump! program is simple and painless, and Jump! also provides phone insurance too, so in the event I lose my phone or it breaks, it's covered.
7 years ago
Review Source
Katie Howard Pleasant Grove, UT
I've used t-mobile for years, and I've been quite happy with them. They have good coverage, although I have trouble in some rural areas when I travel. I chose them originally because they had a program that didn't require signing a two-year commitment. Now many carriers do that, but at the time it was new. Although it meant buying my iPhone up front (on a payment plan), I figured out that it would be cheaper than other plans in the long run if I kept the phone longer than two years, which I have. If you are someone who changes phones often, this might not be for you. Watch out for local store workers--they've been dishonest with me several times and aren't much help if you go back in with questions when there's no longer a sale on the line. But the website customer service is much better.
7 years ago
Review Source
Sarah Ava Salt Lake City, UT
Husband and I used T-Mobile for years before switching. Their prices were fair and customer service was always very polite and helpful, so we would have stayed with them had their service been a little better. We live in a very large suburb yet we still had calls drop quite often. We got spotty service in basements and my husband had no service whatsoever when he started working in a small town nearby. He switched to Verizon before I did and on a road trip to Washington, he had service the entire time while I rarely had any. That was when we decided to switch carriers. Cancellation was simple thanks to T-Mobile, so no issues there.
7 years ago
Review Source
LAURI J CLARK Lindon, UT
We have been T Mobile customers from the beginning! We like that we do not have to have a contract and can purchase our phones elsewhere and use on tmobile. Their customer service is awesome! I have been impressed with the quick response I get on any issue I have ever called about. I appreciate that they will make suggestions to me that save us money too! T Mobile really does look out for their customers!
7 years ago
Amanda Sherwood, OR
I use T mobile right now on a family plan. I always have great service and reception! They actually work hard in expending their network and I have seen it improve a lot over time especially on long road trip where my husband's Verizon account used to be better and isnt anymore. Also they have great rates for families!! Love the plans!!
I have had great experience with their customer service too. I had a deffecting phone that they immediately changed when I brought it back into the store a week later.
8 years ago
J F
Tmobile will not tell you, but if you buy phone from them they lock the Iphone. You cannot unlock until it is paid off. YOU SHOULD BUY FROM APPLE. THEY DO NOT LOCK. I want to add a sim card. I do not want to change carriers. I live in Thailand half the year or so. This lowers the Iphone features. NEVER AGAIN WILL I BUY FROM THEM! Tmobile is like all the other sleazeball US carriers.
6 months ago
Review Source
Rick G
T-Mobile customer service blatantly lies to try and retain customers. When trying to follow through on their offers, they always find a reason to not provide the offer discussed. After 19 years of being a loyal customer, I will be terminating my service with this organization due to their poor customer service and poor sales tactics which include blatant lies
7 months ago
Stephanie Knuuttila
I have been a customer of Tmobile for 7 months and I have to make sure to deter people from falling for their promos I have been lied to by them for two promotions now where I was told I would receive a gift card whereas I did not I was denied both times. I am heartbroken and disappointed and frustrated with this top company.. They have millions of dollars and have hardly any and they screwed me over two times too many… they hurt people who can’t afford to be hurt this way.. Shame on you Tmobile ! Shame on me for being dumb enough to fall for it twice!
8 months ago
B Hegarty
I am a brand-new T-Mobile customer who retired and then transferred all my lines from Verizon (23 year customer) to T-Mobile for cost savings. Got a deal on the new Samsung Galaxy Fold 7 and was told at the store that I would receive it within 9 or 10 days and would receive an email confirming dates. I was pleased because of a trip planned in 11 days and was looking forward to having the new phone while traveling. But when I received the email, it provided me different dates, the delivery was expected to be 12 to 18 days, not 9 or 10 as the store told me. Following this email, there was no further communication from T-Mobile and so when 18 days passed, I called looking for an update.
Well, this is when T-Mobile totally disappointed me. They told me the Fold 7 was back-ordered and that they could not provide any new date on which I might actually receive it. The most current information they had was, "IT WAS BACK-ORDERED" and they had no additional information. When I asked them to reset my expectation if I might receive it in a day, a week, a month or a year; they told me they could not provide any possible date.
Wow! What a disappointment and such poor communication. Surely a supervisor could provide a better response.
Wow! I got more disappointment from the supervisor, who explained when new phones are released, they often become back-ordered and T-Mobile has been handling this "no communication" route the same for many years now. What will happen once the original delivery date is missed, is nothing! They do not send out any updated delivery date information, you must simply wait for a text message or email telling you that they have boxed up your new phone and created a tracking number and then then you will get your phone in about four days after it is boxed. But when my new phone would be boxed up was anybody's guess. Until it's boxed, there will be no additional communication provided to me, no attempt to reset my expectations and no new target delivery date provided. The supervisor did say when I pushed hard, that maybe I would get my phone in two weeks....maybe.
So as a brand-new T-Mobile customer, I am TOTALLY DISAPPOINTED with T-Mobile's approach at communicating with new customers... i.e. just ignoring them!
What an amazingly poor impression T-Mobile has given me of how highly they value customers?
Retired and disappointed in T-Mobile.
9 months ago
Tasha Anderson (ForWrittenBlogsOnly)
We've been customers for over 8 years. We have only had 2 phone until recently when we decided it might be time for our 12 year old to get a device(we were thinking a watch or a cheap refurbished phone). We went to costco and the sales lady there talked us into a bigger upgrade for 2 reasons. The first reason, she discovered we could have qualified for work perks this entire time(bummer we didn't know before, shame on t-mobile for not making this a thing when we first got t-mobile 8 years ago since I've been in the same job for work perks for 11 years). But the main reason for my bad review is because this lady talked us into a bigger upgrade for the SOLE reason, that we would not have to pay for the phone for the 3rd line. that was apparently not the case as we just got our bill and its $80 more than its supposed to be. Now we've been on the phone with tmobile all morning and after 5 transfers to "someone who can help" Ive completely lost faith and trust in this entire company. I will be leaving tmobile as soon as we are able as my husband is disabled and now we are "stuck" in this plan due to tmobile swindling us. If i could leave 0 starts for trustworthiness I would. I do not trust you at all.
9 months ago
Peter Fidelis
T-Mobile made life easier for me.It provided me with the best Smart phone + an amazing processing power and a large inbuilt memory space, at a very affordable price. What more can I ask for? T-mobile has done it all.
10 months ago
UNHAPPY
SWITCHED FROM BOOST. 2 LINES UNLIMITED PLUS TWO NEW PHONES. SUPPOSED TO BE $84 A MONTH ON AUTO PAY. AUTOPAY HAS TO BE$ATM NOT CREDIT CARD (1ST BS) FIRST ,ONTH PHONES WERE SHUT OFF DUE TO NO AUTOPAY. FOUND OUT THEY SIGNED US UP FOR 4 LINES. HAD TO PAY LATE CHARGES ON AL 4 LINES OVER $215 TO REIBSTATE THE 2 WE SIGNED UP FOR. 2 HOURS AT STORE WAS TOLD ACCOUNT WAS STRAIGHTENED OUT. NEXT MONTH CAME PHONES SHUT OFF NO AUTO PAY PLUS STILL 4 LINES. ANOTHER 2 HOURS AT STORE. WORST CUSTOMER SERVICE EVER CAN'T THEY ARE UNABLE TO CORRECT BILL IT MUST BE PAID AS BILLED AND THEN CORRECTED IN FUTURE. RUN FROM THIS PROVIDER TOO MANY BETTER OPTIONS EXIST.
11 months ago
jay izquierdo
We had T-Mobile family plan with 4 lines, we only used 3 of 4 lines the entire time we had a account with T-Mobile for a few years and completely forgot about the 4 line cause we never used it or attach it to a phone. when we switched phone companies our 3 phone numbers were transferred and thought our account was closed for 5 month. we find out that we were getting charged 88$ a month for line never used and customer service will not reimbursed the charges. this company is a crooked company and will nickel and dime you rather fix a mistake, almost feels like robbery and will never in my life consider going back to this company and will spread this experience to everyone i know and on social media.
11 months ago
Robert Catera
I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service). I told them since I paid for the router they needed to send it back to me, I legally own it. They said that wasn't their policy. To me, that's the same as them stealing it AND blackmailing me. The sad part is that I am still under contract with them for another year. I will definitely be dropping them once the contract is done. Stay away!
11 months ago
Jeannie
I became a member when Sprint merge with T-Mobile. I have mostly a positive experience with them. When I have had a problem they were able to help me fix my phone over the phone.
1 year ago
Janery Astacio-Marrero
I’ve been a T-Mobile customer for 6 months, so far I’m happy with their service. The network coverage is excellent, and I rarely experience any dropped calls. Their customer service is friendly and always ready to help.
1 year ago
Amber White
I wish I would've known that trading in my iphone would result in a 2-month long headache, involving 8 customer service encounters with the store and online reps. I'm convinced T-mobile has a plan to bait and switch you, then stall until your 90-day return period expires. "Trade in your old phone, extend your contact for 2 years at no additional cost to upgrade to a new phone, and keep the same plan." Then your bill arrives with a $15 monthly installment fee, NOT disclosed at the time of purchase at the store. It's not in the contract either... which I was oddly not provided with, neither print nor email. Since this event on April 19, I have been promised a call back and an emailed copy of the corrected contract on May 21, May 23, again from a supervisor on May 23, June 1, June 6, again from a supervisor on June 6... see my screenshots of online customer service chat--they blow smoke and run down the clock on your 90 days, doing nothing to solve the problem. Today I called my original T-Mobile store on Rainbow & 215 to request help from a manager. The rep refused to forward my call to a supervisor, refused to provide an email address for a supervisor, and for the 8th time, said I would get a call back from someone in 2-3 days. If they actually call me back and resolve the issue, I'll update my review, but otherwise be warned that T-Mobile is totally fine with treating their longtime customers like garbage.
1 year ago
tfd1949
Best move I ever made in a cell phone provider. Had Verizon for 5 years at $75. per month. Stopped at a T-mobile store, met with the store manager and he offered $50. taxes included. Outstanding service
2 years ago
B. Reed
Buyer beware: T-Life Travel (with Priceline) advertises up to 40% off Pay Now car rentals. I booked a rental car with them for a February 2024 trip to Las Vegas. The agreement stated all taxes were included; however, I soon discovered this was deceptive advertising! Upon completion of my rental with Hertz, they charged me $40.25 for "Tax". When I called T-Mobile for reimbursement, their Rep. (Jersey) said, "Sorry, we do not cover anything the rental company charges after you book with us, so cannot reimburse you.". That said, I wanted to make other travelers aware. In my case, I could have gone direct through Hertz and used my other eligible discounts, making it actually cheaper than going through T-Mobile! I will not be using their Travel Services again.
I do have T-Mobile phone service and have been pleased with that end of the company.
2 years ago
Nathan Meehling Prior Lake, MN
I've had good experience with T-mobile until today. I called customer service with a question on my bill - the amount was not what I expected. I was told the amount billed is my new rate. The customer service rep then told me if I was told different at the store then that's too bad, the rates on the bill and what she is telling me is actual. I asked to talk to her supervisor, or someone else, three times - denied each time. I said this is not what I was promised, and if this is the price then I'd be looking for a new carrier. She had not a care in the world. I then said tell me about Essentials plan on T-mobile website for 3 lines for $90 price I was quoted at the store ... she then told me this is also an incorrect price, that should state $115 with autopay discount. I ended call. When I reviewed my bill on-line, the price difference is explained by a mid-month adjustment for adding a line during a billing cycle, and the actual price is as quoted at the store. This should've been a simple explanation to me by customer service. T-mobile almost lost a customer over a great product and poor customer service. I was frustrated for no reason. Really sad. I called 1-800-937-8997 to report customer service issue as instructed on T-mobile website, then was told there was a 30 minute wait. So, I'm reporting my issue here. To be clear, AWESOME in-store customer service, HORRIBLE phone customer service. #disappointed
2 years ago
Michelle Thomas Anaheim, CA
T mobile is an amazing company. They took over Sprint and my phone service has been great. No dropped calls and 98% of my calls are clear. They have amazing customer service. I have been very happy.
2 years ago
Rinji Tanimu New York, NY
This telecommunication company provides wireless services which includes text messages,data and video calls at cheap and affordable rates. This company is the best and customer care is also very good
2 years ago
Dagda “Ataraxia” Iontach San Francisco, CA
Pros: great coverage
That’s one after that it’s all down hill. From here on out they don’t differ from any other major carrier. Tech support is outsourced to foreign companies whose employees are not really tech savvy they are just reading off a screen and don’t appear to listen to anything you have said. They spend there spending there budget in this order advertising, sales, then collections, new installs, tie between maintenance & customer service/tech support. Just a suspicion but I don’t think there is any training for tech support other than an English reading and speaking weekend crash courses.
2 years ago
Robert Horn II Pahrump, NV
T-Mobile offers a great Senior Plan. I like that their plans include all taxes and fees in one low price. As an extra benefit you get a Netflix subscription. Both my wife and I have T-Mobile and the coverage is excellent.
2 years ago
guest guest Cincinnati, OH
I have been looking into getting 2 phones for hubby and me. We are both seniors. Visiting one store and told we could get 2 phones free and cost would be $80 a month. I did a live chat a few days later asking if I could get one phone with internet, calls, text, etc and the other just for calls and text and told yes and how much. Went to another store and told the price is now $90 for 2 lines and cannot get one line with call and text and the other with internet, calls, text, etc. None of them matched price or what I can or cannot do. I will go to another store and see what they say.
2 years ago
Beverly Smith Albuquerque, NM
Just a shout out I've been a t-mobile customer from the beginning customer service is amazing I requested to be put on waiting list for home internet they just sent a email to keep us informed love the service
2 years ago
Kevin Ortiz
T-Mobile in Puerto Rico is not what it is in the states. The coverage is not what you would expect. Their downfall is definitely inside buildings where the coverage suffers significantly. The Internet data speeds are fast but useless if you tend to need your phone inside buildings For work or college.
I was forced to switch carriers on 2014, and have not looked back ever cents. I have to say that the customer service was good and the offers and promotions were very attractive. And the most recent years I have seen that the bundle offers are even better but Still having family with Tmobile. I can see their struggles inside buildings with Data Coverage.
2 years ago
Michele Dezuzio St Louis, MO
Their service has been reliable for the 3 years I have been with them. My phone has been working well and my upgrade deal is very helpful by including the price in my monthly bill.
2 years ago
Jennie Iannaci Kansas City, MO
I want to compliment the T-Mobile staff at the Chouteau Trafficway store, specifically manager Drae and sales reps Codee and Zach. Outstanding customer support and patience!! Bravo!!!
3 years ago
bherring001@tx.rr.com Arlington, TX
Liz at the N. Collins location in Arlington Tx, is outstanding!
Great personality, Knew exactly what I needed and handled my problem with ease!
Quick, easy, and with a smile! Thanks Liz!
3 years ago
LaVerne Smarse Aurora, CO
When I joined I got a crappy phone... Gal. A32 5g( that can't be updated). Wouldn't work in stores or on walks... Blank spots. Dimmed, sounds would affect up. It would turn off on its on. I got the run around in the store about it was just the call towers. Don't care for their Tuesday stuff. Recently I went to the store at the mall in fort Collins, Colorado. A very helpful young man named Brandon helped. Got to switch my phone to one I already had that actually worked. The other store told me I couldn't. My daughter got a different one. We missed the warranty by a week... Because the other store said we couldn't do anything. No matter how we complained. Not happy.
3 years ago
Lisa Chesterfield, MO
I was a Sprint customer who had great service. Although, I must say, Tmobile does have good customer service in the phone rep dept,. The signal goes in/ out and often cant speak / text others vis my cell phones ,.... while in my home! Other than coverage issues, Tmobile has been a good company.
3 years ago Edited April 14, 2023
Garry M Jensen Beach, FL
I have been a customer of -T-mobile for years. They improved over time but after I opened my business I tried their 5G internet service. I want to be clear the 5G with a good signal is pretty good for the money. It is their lies from technical support that bother me. T-mobile for business has a filter in the router that blocks you from using any apps on your smart tv. I needed it for my business. They assured me it as an easy fix and all they had to do was take the filter off the router. They lied, lett me hanging for 15 days with no straight answer and harmed my business by not being straight with me. They left me vulnerable with my security because I didn't want to install equipment until I wa confident in their promise to give me what I needed. No phone calls from their team, no reports on their escalation, zero contact and I spent hours on the phone with them and called over 10 times complaing. They just left me hang until I got fed up and returned the equipment. I also called my business representative and left messages with no return calls asking him for help. This is why I am writing this., If you have a businees think twice. Plus the router goes to sleep after a while and data stops flowing if it is not being used.
3 years ago
Lisa Owsley Warrenton, MO
They allowed my account to be breached by their staff and I have no idea when. A nice honest rep over the weekend actually listened after 9 months of me complaining and noticed I mentioned I was the only authorized representative for my account EVER. He noticed there was a man listed on my account as being authorized also. I had never even heard of the man he told us the name and removed this mans access to my account and information. Unfortunately, I only learned this after another device was assigned to my daughters line that I was not aware of which rendered her phone useless, she then ended up losing her job because we had no idea what happened, she ended up getting another account and now she will not speak to me over this. Come to find out it was because she lost service when someone put their Note 10 on her line with her phone. Unfortunately I have no idea how long this has been going on, what I do know is it appears this issue has cost me a fortune. I can't tell if we have no WIFI access on our phones because of the update or my account breach. I can say it is across platforms. I can not say it was because TMOBILE is either to lazy to fix this issue because when I went to do it because their staff is not phone literate in the manor of understanding that WIFI is not a direct connect the same way that our phones connect to a mobile network and are separate yet combined, bridged really. I simply needed to reassign my SIM back onto my WIFI network as it appears lost, there is nothing there which rendered my MAC useless also. No SIM no MAC DUH. To do this it says I HAVE TO CALL IN. It's times like this I wish I had temporary access to their accounts so I could just do it myself and go on with MY DAY. Nope, I have to be a circus monkey first. I call, they tell me it's an issue with my router at home which, BTW, I was surfing the net on my HOME COMPUTER while waiting for them on my WIFI NETWORK that I can not connect 6 TMOBILE phones to. ONLY TMOBILE, just so you all understand. I could say it's a home issue had my HOME NOT BEEN UP AND RUNNING. I even reset the router in the event it was a compatibility issue for a resolution. I check out what is working and not. I notice every time I go to connect it dumps my network, this is a new issue and exclusive to my phone, not the others, What they all have in common it connected but not internet connection. I get the SIMS numbers and call in :{ I hate calling in. they never would do it, still haven't. Their resolve, go into the store so they can type into the WIFI my SIMS because they can't do those things at TMOBILE when you call in {yet oddly enough that's what it directed me to do}. they tell me it's a service issue. NO, it's a network issue when it crossed platforms and the SIMS for the WIFI is not identified, it is NO LONGER THERE to connect to!!!! HELLO!!! ANYONE??? So if any real tech person does get this, NO SIMS FOR WIFI NO MAC EITHER. If an actual tech person does see this, would you please, for the love of GOD, I need to assign 2 phones I know of, 3 are done because they were I Phones. Samsung or TMOBILE which one I'm not sure will not allow me to assign the sims back myself. Also, I am tired of driving 30 minutes one way and paying for the gas when I should only have to call.
3 years ago
Who Knows Baltimore, MD
I've had great experience with T-Mobile. Their services are great. Plus, they have plans for all budgets. Their customer service is exceptional. Most of so i appreciated the discount to sign up for Auto-Pay
3 years ago
Matt Marion, NY
Really no different than any of the other cell service providers. Their 5G map was likely "colored in" by marketing people trying to sell you on the company because after a 2k mile drive through the USA I can tell you there was NOT 5G coverage in 90% of the area I travelled through that they claimed. I have yet to speak to a single person in the USA when I call for help even though the salesman at the store told me how there was a brand new support center being opened in our local city of Rochester. The people are nice, but they all read from the same script, and when they ask me how I like T-Mobile so far they're all so sorry that I am not happy. They all then promise to be back in touch with me to improve the service...but no calls. As for their "switch to us and we'll pay you money" programs...took over three months to finally get it sorted out. As I mentioned, not a bad company, but they're no different than Verizon or the rest...fancy salesmen, international tech support and mediocre service with lots of hidden rules in the fine print.
3 years ago
Blake Bronson Dallas, TX
I had an agent named Tracyanne and she helped me so thoroughly with my issue and I would really love to connect with her again. If your reading this tracy send your business card to my number I never received your text. - B
3 years ago
William Walters Seattle, WA
The t moble store in Pocatello I give them a 10 out of 10 they hooked me up was so good to us even when I was in a rush they are awesome I give them the best of the best thanks t moble .
3 years ago
R Albin Fairfield, IL
I switched to T-Mobile from AT&T for my iPhone 6 months ago. AT&T's service coverage was terrible in many of the areas I travel. And I was tired of the "rip-off" of their post-paid plans. T-Mobile offers great Pre-paid plans at great prices with lots of data for streaming.
However, T-Mobile's coverage is even worse than AT&T's coverage! So, after 6 months of weak signals and dropped calls, I decided to move to Verizon. Well, just as AT&T, T-Mobile makes it almost impossible to port your number to your new provider - requiring a special "port your number PIN," which they make it almost impossible to obtain! And... their corporate stores - refuse to help you obtain the "special port PIN!" Just another attempt to try to prevent you from leaving.
Well - I'm now with Verizon - and the service is way, way superior to either AT&T or T-Mobile. Don't waste your time and frustration with the others - just make sure you get the Verizon coverage, whether that's with Verizon, or Straight Talk, or Mint, or whatever - make sure you have the Verizon towers / network - and you will be a happy camper!
3 years ago
Jane R Webb Daphne, AL
Due to #1 rating, I called and wanted service for iPhone. tMobil: "With Samsung Galaxy, free watch,) etc. I said ok, then learned when if came, it is Android. At 77 years of age, I only wanted iPhone, which I know pretty well. I never got service and sent the equipment back (Brandon at tMobile in Daphne boxed it and talked with Anna, who said the equipment was returned and my a/c cancelled. In two weeks I got a letter for debt collection. Brandon and I have called co. several times and were "disconnected" Tonight a sweet lady put me on hold three times, offered me $10, then I think $88. "no my statement is for $165, measly amt for this big company. Tomorrow I find out if I get a credit for the AMOUNT I DON'T OWE!" TERRIBLE CUSTOMER SERVICE!!! . JUST MAKE ME HAPPY (IT IS OBVIOUS I DON'T HAVE AN ACCOUNT-- I DON'T HAVE A PHONE NUMBER; CAN'T FIND ME BY MY S.S.) GIVE ME A BREAK. NOT AMAZING!!!!!!!
4 years ago
George Weintraub New York, NY
Started t-mobile bringing in my samsung galaxy s7 which was accepted as capable of being used. 5 months later, no longer able use without wifi due to change in antennas. Was advised at t-mobile store to get 5g phone to avoid such isssues, I chose iphone se 3 and at first attempt to trade in my galaxy s7 received electronic notice that it has no trade in value. When I insisted there should be compensation for loss of service without warning that non-wifi service would end about 5 months after start. In t-mobile store was shown an electronic posting showing 50% trade in[minus full price tax and $30 fee] and went ahead to order my preferred color to be mailed to me[not available in manhattan stores]. Have been unable to find any similar listing at home. Am concerned I will be stuck paying full t-mobile price having been misled a second time.
4 years ago
Natalie Fausel Pecos, NM
Love the customer service. They are always helpful and courteous - also, I am never on hold for a long time. Phone service is mediocre at best. Coverage still not what it should be in 2022. Worst part, as I was upgrading my phone I was offered a "free" watch. Well, after 3 months, I realized I was pay a line for a watch I actually never used. Thought I would use the watch but the Samsung watch was not for me. When I cancelled the line the watch was not "free" not only that - the same watch which Samsung has for $199 I had to pay T-Mobile $269 for just to remove the additional line from my account. My fault - free is not free but honestly, this really left a bad taste in my mouth. Will be looking to change carriers after the new phone is paid off.
4 years ago
Yu Zheng
Completely agree. I have been joined Tmo since Jan. 2015, they were giving out free line for life at the time, I paid 150/mo for 4 lines grandfathered unlimited plan. It has been a dream for a good while, all CS calls were smooth, problem resolved within 24 hours. Suddenly when they turn the steering wheel and moved all CS center out of the country, my nightmare started. Random charges pops out, credited lines no longer receives credits, CS were completely ignorant, messed up even more after EVERY CS call, they even closed my account after I asked to "change" plan, after resuming services, all owed balance is due and impossible to resume credits.
I am currently suing TMO for hurting my credit score.
4 years ago
Leon Taylor Beaverton, OR
We signed up for T Mobile in September 2021 and have been happy with the service, pricing, and coverage since then, but the billing has been an absolute nightmare. It is now January 2022 and the monthly billing is still not correct. I'm on the phone with them right now about the January bill. This is the seventh or eighth time, I think, but it could be more. I've called so many times I've lost track. We were supposed to get two free phones as part of the promotion available when we signed up. They have consistently charged us for one of the two phones each month as well as other random charges that varied month to month. At this point I have a hard time recommending T-Mobile due to these billing problems.
4 years ago
T Dawg San Francisco, CA
T mobile has some good things going for it, however it really needs to get its affairs together. The reception around town in Sacramento, the CAPITOL mind you, is horrible. Everything else about the company does not matter if they CANNOT provide the very basic, critical resource that is the ENTIRE POINT OF OWNING A SMART PHONE IN 2022. Seriously, this is passed the point of being ridiculous. I have a 12 pro max and shouldn’t have such spotty reception and dead zones around one of the most densely populated cities in this entire state. I use my network for school, work, and everyday life. This shouldn’t be an issue, especially for what we pay!! Verizon is more expensive, yes, but they have quality service without fail. I’m giving T-Mobile a little longer to get this figured out, and if it is not improved DRASTICALLY, then I’m switching back. I’ll gladly pay 24% more for a service that actually WORKS on the basic level. 💯
4 years ago
Annie Friend Charlotte, NC
I purchased and switched 3 phones to T mobile during a November, 2021 promotion. The staff had difficulty understanding the promotion, the manager while nice was uninformed, we have been billed incorrectly every month since purchase and have spent a total of 9 hours in the store attempting to get our service and billing straightened out. Prior to this we used Verizon with no problems. I continue to try to reach the billing department (a minimum of one hour holds each time) and get our account straightened out. Would never recommend them, but at this point we are locked in with a phone promotion. Be aware nothing is resolved immediately each time they state it takes 60-90 days.
4 years ago
Mildred Pierce Van Nuys, CA
I may be too soon in this review but I just switched from Sprint to T Mobile 2 days ago and I have not been able to make any phone calls or text from my phone. We have two phones and my daughter has no problem with hers. I'm the main account holder but I haven't able to talk or text for two days.
When I go to T Mobile's site, they want an ID. I can't get an ID because they will send a code to the number that can't receive texts. There's no option to send the code to my email address.
I was under the impression that I had to switch to T Mobile when I upgraded our phones and realize now that I didn't have to switch. I know I would have to eventually but I didn't have to do it now.
If they rectify the problem, I will revise this review.
4 years ago
