Name: T-Mobile
Rating: 2.0

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brett connolly Palm City, FL

Honestly, T-Mobile has been a great service ever since I switched over to them from Sprint but their "360 Protection" plan is an absolute scam and complete waste of money. I was paying $13 a month for a year a half after after I broke my previous phone and figured why not get insurance so the process is simpler and I can avoid having to pay full price again for a new phone. My current phone finally breaks and I find out that my $350 phone (now not even worth $120 brand new) won't be replaced without paying a $100 deductible. I could understand $100 maybe if I had a flagship phone but this was just insane considering I found my phone refurbished and like new selling online for around the same price. Long story short, do NOT get the phone insurance unless maybe you have a really expensive phone, and even still, I can see them still charging a ridiculous deductible that almost negates having the insurance to begin with. I mean, even with my middle range phone the deductible was more than it cost to just get another phone online. So yeah, do the math, $13 x 18 months = $234 that could have bought me the brand new version of my current phone where T-Mobile is simply giving me a pre-owned refurbished phone and STILL charging me $100 for the replacement, so really, it's costing me $324 to get a crumby replacement when I could easily buy an even better phone than my current one, brand new. So yeah, I give T-Mobile 3 stars because I love everything else about them but their insurance is just an awful scam. Too many hoops to jump through and then they'll still charge you through the nose just to get an even worse version (refurbished) of your current phone. Assurant is the company they use for their phone insurance. I know my rage should be focused solely on Assurant, but T-Mobile did decide to use them, so they still get a lot of the blame.

3 years ago

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jerri reed Kansas City, MO

I received great service at the TMobile on 71 highway in Springdale AR. They had plenty of staff and EXPERT staff to help me with my issues. Marco G. deserves a raise for the magic he performed on my phone. I'm so grateful to him. Someone at TMobile needs to be congratulated for having the foresight to hire this genius of a man!

3 years ago

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Steve Ashby Portland, OR

I had my whole family on T-Mobile and it was a great cell phone plan. We had a little trouble with a phone trade in and had to take a lower amount on trade as originally promised, but I think that was a naive salesperson not the company. We are not o. Their service right now but I will consider T-mobile again in the future as we look to change our service.

3 years ago Edited September 14, 2021

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Max Winkel Payson, UT

T-Mobile is awesome and it always has fast data. There stores are very helpful and usually quick. When ive traveled to other states around the U.S. ive notice my data slows done a little bit but not much thats the only flaw ive got

3 years ago

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Martym Spokane, WA

They support the military and first responders with amazing prices.I have been with this company since they were Voicestream with brick sized analog phones to today. They have the best service and their coverage is all I need.

4 years ago

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K C Curry San Antonio, TX

They have the best customer service of any of the cell phone companies I have used. If you get a customer representative that is out of country you can asked to be transferred to an American call center. I love their plan for senior citizens that has unlimited everything.

4 years ago

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Victoria Martinez

T-mobile is very affordable with great family plans. I've been a customer for more than five years. Easy payment service, friendly customer service. And I like the products they offer. Plus the store looks really inviting and cool

4 years ago

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Kaysha Love Las Vegas, NV

T-mobile has finally become a company that I can genuine say has finally worked their way up to the better phone carriers. This company wasn't always one of the better companies but they've finally made their way by finally bringing the best phones on the market along with some of the best data.

4 years ago

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Sarah

I have had T-mobile for over 1- years and I stay with them because of their service. The customer service they have is fantastic everyone is very helpful. Also their coverage is great! I am one of the only people who have cell service at my office, other providers have no reception.

4 years ago

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Brittany Wilkinson Herriman, UT

I used to be with T-Mobile. I am currently on a business plan with another cell phone carrier but I miss the days I had T-Mobile. I look forward to when I can switch back to T-Mobile. They had great coverage and customer service.

5 years ago

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Sterling Davis

I've been using them for 16 years and never even thought of switching. They provide great plans at great prices. Also I have to travel a lot for work and don't get charged for roaming data almost anywhere in the world. Can't beat it.

5 years ago

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edna thornton Pearland, TX

My family have used T mobile service for five plus years. This week my son who shares my account dropped his phone from a height of 30 feet. Although he could receive messages he could not respond nor make calls. His phone was eligible for an upgrade. However when he went to a T mobile store he learned he needed authorization from me — primary account holder. Of course I gave consent so he could replace his phone. The person I spoke with told me she was making notes in the file so he would not have a problem getting a new phone. After viewing the available phones he decided to wait a day before selecting a phone. Today he went to our local T mobile store in Pearland. The lady he spoke with said he did not have authorization and could not get a phone. She made no effort to verify that communication made yesterday, treating him like some kind of scam artist. I am very disappointed in her attitude and behavior of disrespect and rudeness. I do not think she represented T mobile in a way and company would approve. I hope this will not be the way we are treated in the future

5 years ago

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Dave G Joliet, IL

I have been with company for approximately 14 years. I have always ha excellent service. Their coverage across the country has improved very much through the years. Every time I've had a question, I received very good customer service.

5 years ago

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Judy

T-mobile purchased our phones when we decided to switch to their company. The process was surprisingly easy and quick. Every time I've called customer service they were able answer my questions competently and fix issues. I was able to make calls and text when I was in Canada because my plan covered the cost.

5 years ago

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George

I hve been doing a lot of traveling overseas. The provide me with unlimited data and texted at very slow speed. I have gotten messages from them that I am using excessive data. When i inquire as to what is excessive data when one has unlimited, they are vague, evasive or downright rude. The direct me to their agreement but trying to find the answer there is posible and they then tell me I should use a SIMchip from another provider when I am overseas... not at all happy with their '''free unlimited data and text'' that really arent! Their agreement with carriers need to be reviewed as the quality of service is rally poor in Panama! I visit there a lot and spend upto 2 months in country visiting family!

5 years ago

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Jeremy Balls Kaysville, UT

I have been with T-Mobile for over 6 years now. When I first came on they were a welcome improvement over the carrier I was coming from. They have improved year over year, and continue to improve their coverage. Now I think I get some of the best speeds and coverage for the price. Keep it up, T-Mobile. Anytime I have contacted T-Mobile their customer service has been great.

5 years ago

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John Burnside Colorado Springs, CO

We use T-Mobile for our family plan and feel it offers the best value for the amount of lines we have. I travel for business quite often and get frustrated with the lack of coverage in some of the rural areas but deal with it. It works well around the major metro areas and the data is fast and reliable. Just don't expect phone and data in rural areas.

5 years ago

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Nicole LeBaron Provo, UT

I love T-Mobile! They have a great phone plan for my family and pretty cheap for all 6 of us. I’m currently abroad and their international plan is awesome! Free texting, WiFi calling, and I get free data too. Also T-Mobile Tuesday’s are great on their app with lots of deals of the week!

5 years ago

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Joe Lally Toms River, NJ

TMobile is a lot better than Verizon. Data speeds are way faster. Better prices. What you see is what you pay unlike Verizon always raising the price without your knowledge..TMobile CEO does care & he reaches out to their customers. I left Verizon and will NEVER go back

5 years ago

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Adrienne Raff Hallandale, FL

#1 customer satisfaction, technical support excellent, any improvement would to have extra offers on phone sales on single family users too just not always having to add an additional line. I have been a customer since the 90's.

5 years ago

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Jeff Spring Valley, CA

I came from Verizon and it's much more then the 50% savings and T-Mobile paying my new s8plus off in full. The service is much better and offers so much more. The data is quicker and I get better cell service I get all bars 90% of the time. I also get all bars in my home in all rooms. Plus real customer service with people you can understand.

5 years ago

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Art Stevens Fort Worth, TX

Great service. As a truck driver and while in the Army, TMOBILE had the best coverage of all carriers. And I've been in the middle of nowhere! They also offer a discount for veterans...biggest attraction! Help the veterans out and you just may get more customers. HINT to other carriers....but it's not like I would quit T Mobile.

5 years ago

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Shauna Horne American Fork, UT

We have been with T-Mobile for over fifteen years. I like that they have many plans for people on a budget. We used a pre-paid plan for our daughter and my husband and I have monthly plans. The coverage is very good and we always receive great customer service in both the stores and over the phone. We are highly satisfied customers!

5 years ago

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Miguel Figueroa Provo, UT

My friends tell me that they aren’t as reliable when it comes to traveling but I’ve never had a problem with them. From California where it all started for me, to Utah where we live now to Washington and Louisiana where I’ve had the pleasure to visit on multiple occasions I’ve never had a problem.

5 years ago

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Tony Chicago, IL

Service was great, easy to make transfer and very helpful in explaining all the features on the new upgraded cell phone. I was with T-Mobile years ago and left to get on a family plan with my wife. We are glad to be back with T-Mobile.

5 years ago

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Adam Seffner, FL

The price is right and I have enough coverage in the Tampa Bay area that service is sufficient. My biggest pet peeve is that the billing cycle is every 30 days, NOT every month as advertised. I have paid 2 bills in one month before and always at least 1 every month. Said another way, I paid 13 bills last year, 12 the year before, and I'm on track to pay 12 this year.

6 years ago

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McCauley Seattle, WA

Great coverage, price, speeds are excellent and the customer service is second to none. Within minutes, I had someone on the line, that was nearby, spoke clearly and was very kind and helpful. Much better than any other carrier I’ve used.

6 years ago

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Billy Hauber Louisville, KY

Customer service is great. My iPhone protection case broke and they put a new one on in no time at all. Plus the T-Mobile Tuesday is a good thing for the company and it’s users. Plus the advertising is good and CEO John Legere is on Twitter.

6 years ago

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Malcolm I Shaw Escondido, CA

Update, if you are having problems, try turning off LTE. No one at TMobike suggested this, but my phone and tethered devices are working satisfactory at 4g. Test sites rate it 3g, but my phone displays 4g. I suspect this is because LTE is closer to true 4g, but I’m happy now. Don't get their data plan, you will probably be very disappointed. They advertise unlimited LTE hotspots and HD streaming. While there are times that the service is impressive, I have very minimal service from 11am to 11pm. They simply don't have the capacity to fulfill their promises.

6 years ago

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Dayana El Cajon, CA

Just called the customer service on 611 and I had Crystal on the phone that, helped me out find who is the hacker that added his name as an authorized person to my accountant . Just want to say thank you so much crystal you’re incredible and keep up the good work.

6 years ago

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Alicia Holman Gilbert, AZ

Their cell service has improved 100% over the last few years. Not as many dropped calls. Their customer service reps are very knowledgeable, which makes a big difference. I like the business side, but would like a little more help with it.

6 years ago

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Gg

Fast, reliable service. Has the coverage i want and need. Rarely, if never, don't have 4g lte service in any location. Customer service is has always, without exception, helped me, favorably, when I had occasion to reach out. There rate plan for 55+ people is great. Very happy!

6 years ago

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Matt Scheidenhelm Olathe, KS

Great company. Improving customer service. Ceo strives to build value for customers and stealing share of market with low churn rates. In full disclosure, i own shares of TMUS, but my customer experience is a big reason why.

6 years ago

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Jamie Teague Merced, CA

Customer service is the best I've experienced out of the several cell companies and I've dealt with. They show real customer loyalty and are serious about making sure customers are fully satisfied with all aspects of their service. I highly recommend T-Mobile!

6 years ago

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Charles Stuckey Deltona, FL

Great plans. Great service. Great prices. Great coverage and getting even better! Fast speeds also. Customer service is top notch and that's an understatement. I love the message of the company and the future outlook. Proud to be a T-Mobile customer and I let everyone know it. Thanks T-Mobile and keep up the awesome work!

6 years ago

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Marisa Channell Orem, UT

I really love T-Mobile. My family and I have been with T-Mobile for at least 10 years now. I really appreciate how helpful their customer service is. When we have had problems in the past either with our bill being wrong, service problems, etc. T-Mobile has always had a positive attitude and were extremely helpful in answering our questions and trying their best to solve the problem. I also love that when we have gone into the store we've always been offered good deals or they have watched for ways we can save a little money. I really appreciate that!

7 years ago Edited September 14, 2021

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Pete Centerville, UT

I've had T-Mobile for as long as I can remember and i've never had any serious problems. If there have been any problems they've been very helpful to fix it. Their family plan works perfectly for my family and keeps us at a much lower cost than other services.

7 years ago

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WHITHEDEL CARRE Hicksville, NY

I FEEL LIKE IM BEING SCAM. EVERY MONTH I HAVE TO CALL TO GET THE REBATE THAT WAS PROMISE TO ME AND EVERY MONTH A TMOBILE REPRESENTATIVE TELLS ME DONT WORRY IT WILL BE APPLIED AUTOMATICALLY ON YOUR ACCOUNT. BUT EVERY MONTH ITS NEVER THERE. IM GETTING AGGRAVATED IT ALMOST FEELS LIKE THEY WANT ME TO FORGET WHICH HAS HAPPEN TO ME IN THE PAST SO I CAN PAY MORE. ON TOP OF IT I HAVE 5 LINES WITH THEM NEVER BEEN LATE ON MY PAYMENT. ALWAYS ON TIME. I FINANCE A NEW PHONE FROM THEM, THEY PUT THE FINANCE ON THE WRONG LINE THAT HAS NO INSURANCE SO I CALLED AND ASK THEM TO CHANGE IT. THE REPRESENTATIVE TOLD ME AS USUAL DONT WORRY ITS BEEING TAKING CARE. BUT STILL NOW Every time I CHECK ONLINE IT STILL SHOWS THAT MY PHONE IS BEEING FINANCE ON THE WRONG LINE SO THAT WAY IF SOMETHING HAPPEN TO MY PHONE I WILL HAVE TO PAY THEM MORE MONEY. AND IT GOES ON AND ON. IM CLOSE TO TAKE ALL MY LINE AND GO SOMEWHERE ELSE. THE PROBLEM ISNT SO MUCH THE MONEY. IT IS JUST PRINCIPAL. IF YOU SAY YOU ARE GIVING ME A REBATE MAKE SURE ITS THERE WHERE I DONT HAVE TO CALL EVERY MONTH GET IT. AND IF YOU SAY THAT MY PHONE(FINANCE) HAS BEEN CHANGED ON THE THE RIGHT LINE MAKE SURE THAT IT A TRUE STATEMENT. BECAUSE NOW IF ANYTHING HAPPEN WITH MY PHONE I WILL HAVE TO PAY FOR IT. DUE TO THE FACT THAT IT IS ON THE WRONG LINE.

7 years ago

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Jordan Gundersen Provo, UT

T-Mobile is great! The price has been pretty good over the years. The coverage hasn't always been the greatest, but it has improved over the last few years. T-Mobile also has features that no other carrier offers such as free music, video, and Pokemon-Go data. The T-Mobile Tuesdays app is also a great way to get free stuff. So far, I've been able to get a free movie ticket, a free frosty, a free pizza, and a $20 gift card to the MLB store. All of this just for being a customer. I don't think I'll be switching providers any time soon. Thanks T-Mobile!

8 years ago

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John pouria Brooklyn, NY

Have had T-Mobile for over 10 years with sporadic times using other carriers and T-Mobile is hands down the best. I currently have 4 lines all unlimited LTE and it's very fast. Speed test show 15-25mps for LTE and even when I use older 3G phone it's still 5 MPS. And they even gave me 7 GB hotspot per line. My bill is usually around $240 which is not bad. Customer service is not perfect but it's leaps and bounds above other carriers.

8 years ago

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Mike Amherst, OH

Recently purchased 3 LG G4 phones for me and my family while upgrading services. The help we received at the store was great. Saved us money on our rate plan while getting an upgrade. Also, was able to get all 3 phones for 0 money down!!!!! T-Mobile.....setting the standard for cell phone providers everywhere!!!1

9 years ago

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Fernando Verano (페르난도) Houston, TX

I've been with t-Mobile for almost 10 years and for my needs t-mobile has been outstanding, the service has always been good and the customer service is always doing a good job solving the problems, granted once in a while data service is sluggish but it is depending on location. Voice sound is always good, granted once in a blue moon I have dropped calls, but again is not like I can't call again. In overall I am happy with the service and what the company has to offer.

9 years ago

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Thomas Chung Houston, TX

Love them and never had an issue with them since the change from VoiceStream to T-Mobile until recent time. They had this free for life data (200MB/month) if you purchase a tablet. So I started a new account with them with my name just so I can take advantage of the free data for life and Equipment Installment Plan they offer when I purchase a tablet from them. After the first month, everything seem fine, but from the second month on, I have issue after issue of getting my tablet to get data. Not since last month the T-Mobile representative explained to me that I need an active line for my account in order for me to take advantage of the 200MB data free for life for my tablet. They never mentioned that to me when I opened my account back in Jan 2015. It took me 5 months of calling in order for someone to tell me the truth about their service plan. NO WHERE in this webpage: http://newsroom.t-mobile.com/news/t-mobile-reiterates-free-data-for-life-details.htm tells me about that I will need an active line for my tablet to get that free for life data...I felt lied to so I reported it to BBB and T-Mobile settle for $150 to my wife's account, but I will have to do a change of responsibility of my current account to my wife's so I can continue to have the free for life data and EIP...really frustrating...aside from bait and switch "free data for life" promotion, everything else is great.

9 years ago

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Morgan Farnsworth Lehi, UT

The customer service was good, but it was a very long and slow process. I was getting thee new Iphones with my family and it look almost 6 hours. We turned our other phones in for a deal and a few days later they ended up calling us to say they lost the phones. Luckily they found them but that was annoying. However the phone service has been good for me in my area.

2 years ago

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WastedTalent Binghamton, NY

I switched to Sprint after nearly 30 years with Verizon a couple of years ago. Sprint is now T-Mobile. The cell service has been good in the rural area I currently live where I had no service whatsoever from Verizon. They have been great with replacing a LG V50 after the charging port was acting up. They upgraded the phone with a brand new Galaxy S20 with no charge to me (the V50 was already paid off).

3 years ago

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Paula Pili Provo, UT

I’ve had T-Mobile for about 12 years now The plans are simple and there are not any outrageous fees. It’s easy to purchase and upgrade phones. When my previous phone had a crack on their end it was easy to have it replaced. I have the iPhone 11 I think I have more qualms with my actual phone. Going on a road trip however; out of all the various companies my sister and her family were the only ones who had continuous service They have AT&T There are 3 of us and our families who have T-Mobile. Thinking of switching to AT&T though. I gave a 4 star rating because I tend to have a few lags Not often there will also be a lag in receiving my text messages.

3 years ago

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Aly Houston, TX

T-Mobile has many perks - it is often the cheapest of the big cell phone companies (not counting those like Cricket), they offer deals on phones that are reasonable, their in-person customer service is always helpful and professional, and they have some perks such as free/cheap service overseas that is totally incomparable to any other competitor. My only complaints are that service seems to suffer in certain areas in a way that friends and family don't seem to have on their plans. If you're not living/frequently in these areas that is fine but otherwise it can be super annoying. Also I do feel that pricing is sometimes unclear due to fees, etc.

3 years ago

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Jean Massey La Grange, TX

I have been with Metro PCS/ T-MOBILE for years and have always had the best coverage, rates and service. I have friends and family that are with other cell companies and all I hear is complaints about how bad and slow the service is. I never worry about overages of any kind because when T-Mobile says unlimited it means unlimited! Not unlimited until you use so many gigs and then you slow down to a snail with a limp speed.

3 years ago

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Bob Means McKeesport, PA

T-mobile is a great cell phone provider. I can't endorse their nationwide coverage, but I get great coverage everywhere I go where I live. I believe they have the best prices among the major carrier's, especially if you are a senior. They all offer home internet now. It is a solid product that I would recommend to anyone but a hard core video gamer.

3 years ago

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Bittermac Lawndale, CA

Came to T-Mobile from Sprint after an out of control billing issue. The deal I got 7 years ago is still better than anything else out there. NOT ONE BILL INCREASE IN 7 YEARS!! That is why I left Sprint and AT&T to begin with. Customer service is always available. I recommend the Chat feature. You can make all changes necessary for your account and get any/all questions answered quickly on Chat. Not planning on going anywhere anytime soon.

3 years ago