T-Mobile

T-Mobile in Arizona is terrible. I drop calls multiple times a day. When I first started with T-mobile, I had to get the booster for our house. That did next to nothing. I have to stick with T-mobile because my company that is based in CA uses them. I gave them two stars instead of one because the customer service people are so nice and try to troubleshoot for me. However, the problem of lack of coverage in Arizona is out of their control.

Unbelievable bad customer service!!! It is a bad decision to switch from ATT to T-Mobile. I spend 6 hours with reps from Philippines on the phone for my legitimate claim of rebate which they promised if you switch to them they will pay your iPhone 13 pro installment bill for up to $800. They keep asking for proves and proves more and more. You felt like you have to defend yourself in criminal court. Seems like someone got hold of this approval power and enjoy making you jumping through the hoop. A mentality only exist when you switch your customer service division out of United States. Please bring some real customer service back to the level which will win your customer’s heart! Business 101. I am switching back to AT&T!

For years, with Verizon. Grandfathered in with unlimited data on phone and iPad. Customer service at store in ft oglethorpe GA bites. Decided to change provider. T-Mobile over 50 yrs old, $50. Transferred. Within 1 week, iPad 2G used, cut off. Only used iPad for googling and candy crush. Went to store. Package changed. Had issues with having to manually reset phone and iPad settings on daily basis for internet connection. Back to store. Was offered home wi fi, 2 wk free trial. Still having internet connection issue. Called, package changed again, increasing price. Bill coming due. Was charged $50 wi fi, only one week into 2 week trial. Called again. Plan changed again. Wow, my text wouldn't send to my mom, but I could call. Back to store. 25 minutes later, i can text my mom. Now I see on bill being charged for FREE phone. Since I've left Verizon due to bad attitude customer service, going back, but I'm sure I'll not get my same package, no longer available. Tip for consumers: T-Mobiles set up requires gmail. Most difficult changing to yahoo email after being made to have gmail account. Products used: Moto stylus & ipad

My family is extremely frustrated and have been in the store and on the phone with representatives for hours being transferred and hung up on over and over. We canceled the account in August 2021, and are still being charged $150 every month by auto pay to this day, thats 10 months of charges. Because our account is closed, customer service cannot access our account with our phone numbers, address, and pin. We have been charged $1400 for having no phone lines with them and they won't stop the charges because they can't access our closed account. This is outrageous. There are many other customers who have written reviews about this exact problem happening to them also. We are beyond frustrated with this and can't speak with anyone who has the authority to resolve this.

I have been with T Mobile for 2 years now and I love their service because they have the fastest 5G towers anywhere in the world. I do not have dropped calls or lost service.

I was forced by T-mobile/Sprint to give up the phone I had because of the new 5g service. -Even though my phone was 4g not a 3g. They sent letters, texts and emails saying that the new phone would be free and that my plan was going from Sprint to T-mobile. Now they insist that I am still under Sprint. I had no problem getting the new phone they offer, (most of the phones they offer for the free replacement are crappy ones that get bad reviews) however, I feel the phone is defective because the battery keeps going down too fast even when I'm not using the phone. I tried to get a replacement because the phone was only used for 4 days when I tried to bring it back in at two different stores. They refused to give me a new one and said I have to file a claim(lied and said they didn't have ANY of the phones on the free replacement list). I called customer service and now they said I have to pay a deductible even though it should be free under warranty replacement and they want to do it under my insurance plan. When I got the insurance I asked how much total it would cost and the sales person said it was only $16.00 a month. He Never told me there were deductible charges as well. I have argued with about 6+ reps on the phone(I lost count). spent an hour with first rep who finally told me they would send a new phone for free then he put me on hold to enter the info at which time he hung up on me before confirming everything was settled-never called me back like they're supposed to. After being on the phone for another almost two hours trying to get to and talking with another rep, they now refused to replace the phone for the same one for free, under warranty without a deductible. Then they had the nerve to call me back insisting they wanted to do everything they could to help me out because I said I was going to another carrier and again said they would replace only if I paid the deductible. They are also charging me for insurance for the entire month of cost (after 4 day days) even though I told them to cancel the plan under false pretenses. I was perfectly happy with my old 4g phone and would not have replaced it but now because they won't replace the new defective phone for free like they initially said; I am stuck with a phone I can barely use, that keeps running down the battery by the end of the day, 43%+ in less than 8 hours (even when I made no calls, no text, not using video and was only on web for about 7 minutes) which means I can't use it as a normal person would. AND They shut off calling service to my old phone before I even got a replacement so I never had a choice in anything. if you're going to pay for a new phone, go with someone else because these goes won't replace your phone if it's defective within a warranty period from date of purchase/replacement, you lose it or crack it without making you pay for the $16/month insurance, plus deductible and a week or two for a new one. 7 years with these jerks and this is how they treat you all because they want to use a phony 5g service and give out crap phones to make up for the inconvenience. So all I can do is report them to the FCC, file complaints with local news stations, let family and friends know and put out as many reviews warning folks when I can.

I ordered service from T-Mobile on May 11, 2022. I spoke with a representative who said I had to pay the activation fee and set up auto pay up front, so I gave her my credit card number. On May 13, 2022, I got the SIM card, but could never get my service to work. After putting my old carrier’s card back in my phone, I finally got through to a rep at T-Mobile who said they could not port my number in and that is why I could not connect to their network and use their service. Only a few hours after my first call to T-Mobile, I called T-Mobile back and told them to cancel the service. I spoke with several different representatives until I was finally transferred to the cancellation department. The rep said I had a zero balance and told me that I do not and would never owe T-Mobile anything and that the service had was cancelled. On June 4, 2022, I found an “automatic payment” charge on my credit card from T-Mobile. I called and the representative I spoke with could not find any account for me and said I do not owe them anything. I again told her that I had an incorrect charge on my card and this time she put me on a very long hold. When she finally came back on the line, she said the charge is legitimate, but she did not know why and said I must speak to a different department to get it reversed. I was put back in the hold queue and had to start over with a different representative. That person had an extremely thick accent and kept asking me the same questions over and over. They too put me on a long hold only to come back on the line claiming that I do owe this bill. Instead of working in good faith with me to resolve it, the representative threatened me with collections and hung up on me. I never received any bill or any communication from T-Mobile after May 13th. The emails of May 13 say nothing about any charges owed or any cancellation fees. They do contain a lot of bad links that take you to 404 pages. And since I was never able to set up an account, I have no way to find out what I am being charged for. I now have to dispute this through my bank since T-Mobile refuses to work with me.

Store Kissimmee, FL. I asked for help, Immediately the employee cut me off and did not even listen to what I have to say. He told me to go to the Apple Store, they are not technician! THEY DON'T KNOW ANYTHING ABOUT PHONE! THEY CANNOT HELP ME! BUT, IF I BOUGHT THE PHONE FROM THEIR STORE or FROM THEM, THEY WOULD HELP ME! IS THAT SCAM?! You DID NOT GET THE PHONE FROM US, WE CANNOT HELP YOU! IS THAT SCAM?! THEY ARE FRANCHISE! and THEY HAVE NOTHING TO DO WITH T-Mobile! The employee told me to get out of my store, he owns the store?! He was loud, almost yelling across the store, he was walking and circling around. I told him why are you yelling and too far, I'm right here standing right by the table near the door. They didn't even have customer and not busy at all. Christian came to me told me the same thing! The other guy was laughing, I told Christian, you see that employee is making fun of me and he is condescending. Christian kept cutting me off and gave me nasty attitude, he is even worse! A Manipulator! I was calling the T-Mobile #611, to get help while I'm inside the store. Hoping that we can resolve my phone issue, but, both employee told me to get out of their store! Technically, they harassed me, I was by myself and there's 2 of them and they both man. I told them there's a camera here, They can see how you mistreated me! I called the T-Mobile from my car. I told the Reps what happened in that store, I asked for Manager, she put me on hold took the info. I asked her I need to speak to manager, she can't get a manager? I will never ever go to this place again, I am cancelling my T-Moblie carrier and I will tell my friends and family to cancel theirs. I will tell everyone never to sign up with T-Mobile. HORRIBLE EMPLOYEE! HORRIBLE EXPERIENCE! HORRIBLE PEOPLE! THEY ARE VERY IMPATIENT! THEY HAVE NO COMPASSION! THEY ARE VERY DISRESPECTFUL! NO CUSTOMER SERVICE! VERY RUDE!

Just gave Tmobile one star and now Assurant one star (neither are worthy of the 1 star). I have been with Tmobile for 11 years and never had the worst experience between both of them. Never thought I would be writing a review of this nature. I've been getting great reviews and feedback on both of them but this time I've lost my confidence with both organizations. I file a claim in January for a broken phone. I sent Assurant the replacement device back and Tmobile the broken device. A simple mistake turn into a complete nightmare from that point. OMG why did I do that..my blood pressure has been elevated dealing with both of them back and forth. My family member seen the stress from this situation first hand. I pay all this money for phone insurance just to receive the worst customer service. I've been going back and forth with both of up to this very date 5/24/22 trying to get the correct credits applied to my account. I had to get corporate involved, which I received great customer service from Ms. Nancy. I thought that would be favorable but still had to call Assurant and Tmobile once again concerning my bill and credit. I'm so sick and disgusted at this point. What is the point of paying for insurance and it doesn't benefit me when I need it the most. This is insane to be put through this process every week or every other week. I have lost my trust in Tmobile and Assurant. I WOULD NOT (hear me clearly) recommend either company to anyone. There's no integrity, unproductiveness, dysfunctional, and terrible customer service between Tmobile and Assurant. This matter has left a best taste in my mouth!

I’ve been a tmobile costumer for 16 yrs. Their costumer service has been so bad since they switched overseas. I ordered 3 phones on May 2nd one was received 2 were not . After waiting and calling for 10’days letting them know that the phones were lost. Nothing has been resolved. Costumer representatives had the same speech for you this call is different and I can assure you that I will take care of it. The last representative just hang up my call and told me that was not manager available when I asked for one. The people at the stores are amazing but costumer service overseas on the phone it is extremely unprofessional

I wiish that I could give 0 stars. There is no good about this company... First off they forced us to switch to T mobile and threatened to shut down our phones (we had Sprint at the time), Second, when we did get T Mobile there was no service to be had anywhere even in the city. Third, when we eventually switched to Verizon they didn't unlock the phones and now even though we have the Verizon Sim card in our phones when we restart them it shows up with T MOBILE we have even changed the SIM cards multiple times!! This is outrageous. Not to mention Customer Support is nasty and the guy we got on the phone didn't even speak English and was rude. Do NOT use T Mobile... Please

I recently applied to t-mobile's "Thank nurses and teachers" promotion. I think that this was a great idea that t-mobile had come up with, but I also believe that it (making current inactive nurses and teachers feel left out) discriminates! I had submitted my current nursing certificate as proof of documentation at t-mobile's request, and I received the response back that I needed to supply more information, specifically, the organization with which I am affiliated. I am currently in between nursing jobs, and, at the present time, I do not have an organization with which I am affiliated, and because of this reason I was not eligible to participate in the advertised promotion. Does it not count that I too can get "thanked" for being a working nurse on the frontline during the worst of this pandemic?

We love T-mobile while we were still using there service. We made and error or T-mobile made and error on cancelling some of line and the bills remain high. AT&T offer better price and trade in for new phone so we switch. After we switched to AT&T, we realize multiple line was still active after my wife supposedly cancel them when she visited local T-mobile store. That is why our bill is stubbornly high and we thought AT&T is cheaper if we switch. But that wasn't why I spend the time to write a bad review of T-mobile. After we found out multiple line was still active, I called T-mobile to cancel the rest of the line. This is when the nightmare started. First time, we got disconnected and before we got disconnected, their customer rep said their system is freezing up but they got the information they need to cancel our service. Looking back now we are not sure but we felt like T-mobile did this on purpose. Why? Because next month we got billed again, we called again to cancel service and the next customer rep said they didn't have a record of us calling in to cancel service, we told them fine, cancel the service. To our surprise, we got billed the next month again. I called them again and by now I am pissed off, I asked to talk to a manager, explain to them we cancelled the service more than two months ago and twice but we kept getting billed. After 5 or 6 time we did this, T-mobile cancel our service and we made sure they know that we cancel service much earlier and shouldn't have to pay for all those months. We were assured by their customer rep that everything has been cancelled and they will credit the last few months so we don't have to pay it. Despite already taking money out of our bank account for at least 1 or 2 months after we cancelled the service and told us that the remainder of the bills is taking care of, it still ended up in collection. We knew that some company make it harder for customer to leave but this is ridiculous! What they are doing is illegal rip off or their customer rep is such incompetents that is beyond words.

I renegotiate my bill every 6 months. I tell them exactly what I am willing a month to pay or I will start looking at their competitors. I gave them my limit number, and they had it under that and I was happy until the truth of where they were trying to cover up their part being caught and while one of the many agents who have been entranced in fixing this entire aftermath, typing into notes that they're not to take the money out on bill because we've escalated this for the 4th time but they didn't stop their system from still taking the money that was double the amount and while I spent 3 hours trying to get their wrongs right in actual monthly bill, 12 hours later I get a text stating they never recieved my turn in phone and my bill was raised! This meant I was up, calling them before I even had ☕️ and the breakdown of repeating the story to hear a total different number for my monthly bill and even with their attempts to make me feel confident, I don't,.... they've lost my ability after 6 months of running in circles to think this company is nothing more then a bait n switch scammer who got caught and tried desperately to hide information! I warned them I would start writing everywhere and to everybody from state, federal to all people in job positions who take and file complaints as well as send every letter, a copy to T Mobile as well! In December 2021, they said they would have to order a phone. 2 months go by, I call back enquiring where my order is,.... they are confused at why I'm calling because the order was canceled.... oh,..... snap, I didn't get that invisible memo all the while waiting 2 months.... I then renegotiate the contract again,.... only to be told more lies and the many agents and supervisors who supposedly escalated issues only to have them not once but twice take money from my account that was set up both computer and manually by an agent to not. I have spent hours...... on the phone from December 2021, to May 2022 so far still attempting to figure out where their system is in itself only to not believe anything anyone attempts to commit as truth in this debacle T Mobile has caused! I am exhausted and now ready to enquire competitors becuz of how long TMobile has tried to evade me from seeing how and where they mislead and deceived me and now the sharing of events for consideration of if this scenario is worth trusting them to provide what they're selling is what it is!!!! Shame on T Mobile!!!!! The amount of hours I have micromanaged since pandoras box flew open and the unprofessional handling and taking of money that I as well as agents wrote in notes not to remove while trying to unravel the many lies that were being caught up in!!! I cannot trust this company. I have been trying since December 2021 to get me bill right! I've been through 7 agents, 4 supervisors who all did the bait and shuffle with the bill by trying hard to hide where they lied and tried covering up..... In December 2021, I enquired about an upgrade and the descent to hell began! I have been on the phone an entire month of April 2022 when PANDORAS box opened and the race to hide the lies and serve me up different numbers was on! Then in April 2022, I got an extension of the bill only for the system to not honor and over ride by taking the withdrawal anyway....I went 2 weeks with no grocery money, which meant no food..... I then, in the midst of all trying to get my bill to what it was intended they to out another voided/rejected payment that was double the amount agreed upon contractually what the dollar figure monthly was to be! And now, they've shuffled numbers again, and told me what they were removing to reduce bill to the intended and agreed upon amount,.... only to get a message that they've not received the phone I turned in, only on phone to tell me they have received it and rambling that I have nothing to worry about lol, and yet I have this saved text telling me how much more my bill will be adding this new figure,but don't worry lol!

The service it’s self is pretty good. I do have issues randomly from time to time or in specific areas of town. But nothing to bad. It’s the amount they charge I have 2 lines and the service alone is 150 each which is totally bs. That’s not counting insurance, the payment on the phones them selves, etc. I got sick back in November and and started falling behind every time I mom late that’s 60 in fees (2 lines and home internet). Then if they cut service that’s another 60 in fees and then 60 more in fees to turn them back on. I’ve been DROWNING in mostly fees for months. I counted up how much fees alone is attached to my account and I gave up and stopped at 600 THATS NOT COUNTING THE MONTHLY BILL ITS SELF. I know someone with Verizon having 5 lines all devices being payed off and they don’t pay half as much a month. Save urself the financial struggles. It’s killing me. And if my phones were not owed on or if I could afford new ones flat out I’d switch in a heart beat.

T -Mobile is the worst regarding their customers. I had their service for 5 years when I finally decided to switch. 4 months later I was placed in collections for over 500.00 dollars. Payment was directly taken from my account monthly and I never purchased any phone equipment. The collection agency said this bill was from 2016 and my service didn't end until late 2021. After calling T-Mobile customer service and corporate several times, they all stated its done through a system so its nothing they are willing to do to rectify this problem even though when I went to a T-Mobile location they pulled up the account and verified that there is no balance. The corporate office is over seas so good luck finding someone to speak with that will understand your situation.

T-Mobile charged my debit card $53.13, 2 times, 2 days apart. I have never had T-Mobil , I do not have T-Mobil and I know no one with T-Mobil! When I call led the number listed on my statement with the fraudulent charge, Amon asked for a transaction number When I explained that since I did not make a purchase, I do not have a transaction number. He asked what was listed I told him and he asked what phone number! Um, the number I reached you at. They were not interested in searching their data bank for any transaction on that date using my card number or even use my name and info to see if If i made any purchases. He told me his supervisor said to get refunded by my bank! They are not interested in helping to figure out who is fraudulently making transactions with their company or in my opinion preventing it. if i could give 0 stars I would happily!

I’m a customer and have been for over Ten Years and I’ve never been more disappointed in T-mobile until now. I got a SyncUP Drive 4/13/22 and a week later 4/20/22 I’m still having issues, haven’t been able to use the device because they can’t resolve whatever issues on their side so the device operates properly. I’ve been told I would get a call back three time and only received one call back with no resolution to the problem because it’s been confirmed that the device is compatible with my vehicle. For days they’ve had me out driving around wasting my time and money due to the cost of gas and me using my gas to try to get this device synced. 4/19/22 I was told I would receive a call back from one of the tech rep’s on 4/20/22 i still have yet to get that call back and the tech rep also informed me that he would be crediting my account for the remaining amount on my bill for the month of May due to everything I’ve had to go through in which HE DID NOT CREDIT MY ACCOUNT.

Ever since TMobile took over Sprint's accounts, I have had nothing but issue, from lackluster coverage, to being throttled despite being on an unlimited plan, to being told that my contract was 'grandfathered in' and was unavailable for the cheaper options. Over the past week, though, have been the worst. I finally decided to switch providers, and began the process of closing out and buying my phone. Finally, it came time to unlock the phone for the new provider. A week now I have been told 'the device is unlocked' which it not being unlocked, being straight hung up on by two different 'service specialists' after spending almost an hour on the line and being told by a third that there was nothing she could further do before she hung up as well.

The world worst carrier for 3 reasons: 1). extremely poor cell signal even though its cell tower is only one mile away. 2). T-Mobile ILLEGALLY LOCKed my unlocked OnePlus 8T new phone purchased from OnePlus directly as soon as I put T-Mobile SIM card. This illegal lock of my unlocked phone is done without notification and permission from me in advance. There is no legal support for T-Mobile to lock a customer's unlocked phone. 3). We have tried to get T-Mobile to unlock its illegal locking for more than 24 hrs, and we have been getting run around by several T-Mobile representatives. These T-Mobile representatives inform us that we have to wait for 24-72 hrs to unlock its illegal locked my originally unlocked phone. We were not allowed to talk to T-Mobile supervisor about our serious complaint. Please DON'T suck into T-Mobile, really the worst carrier in this world.

!!! BUYER BEWARE !!! I purchased a REVVL V from a T-MOBILE store that was plagued with manufacturing DEFECTS. After months of attempts to reassign blame, TMOBILE finally admitted their product was the root cause of my poot device and agreed to REPLACE their defective product. When I took time off work to exchange the DEFECTIVE product that I purchased outright, the exchange was DENIED. T-MOBILE said that I had a hairline fracture that is 1.5 centimeters long, they WOULD NOT WARRANTY their DEFECTIVE product. An analogy would be if you purchased a new car that the manufacturer conceded that was critically defective, unreliable, and possibly unsafe...refused to replace the DEFECTIVE vehicle because of a crack in the windshield. BUYER BEWARE OF T-MOBILE and consider spending your money with a company focused on honest customer service.

TMOBILE - ARGGGGGG I am so frustrated with TMOBILE. I have been a satisfied Verizon customer for over a decade but ended up needing to switch to another carrier when we moved because at our new home for some odd reason Verizon did not work. Based on a referral from the previous homeowner we switch to Tmobile. Here is a synopsis of the challenges I have had thus far. 1. I order the phones and tell the agent I am going to trade in my two iPhone X 256gb models for my two Verizon lines. They say that I will get $800 trade in per phone. 2. I drop my phone a couple days later cracking my screen prior to activating or even opening or receiving the phone I order. I call Tmobile and say I want to cancel one of the iPhone 13’s and just use an older phone that I have because my trade in is no longer valid as I broke it. 3. The Tmobile rep says don’t worry - You can trade the one remaining non broken iPhone 10 and get the $800 credit AND get do a buy one get one promotional trade in credit. I ask repeatedly if they are sure I can do that and they reassure me that I can. I ask for them to put it in writing because that doesn’t sound correct. They reassure me that they put it on my account notes. 4. I get the phones and take them into the Tmobile store to activate them. The in store Tmobile rep says that I can not use both promotions but can see that they agent noted that on my account and if I call customer service they can get it applied. We agree to do the data transfer and swap my phones from Verizon to Tmobile. 5. Over the next week I spend over 12 hours trying to get my bill sorted out. I speak to a supervisor who promises me that she will call me back on Monday after the holiday weekend and she can see the notes on my account. She never calls me back. I wait an extra week and call back in and leave a message for her. I call in and speak to another agent. I lose connection and try to call back. The new agent will not speak to me as I don’t have pin. She tells me the only way she can help is if I go to a brick and mortar store to get a pin. I drive to the brick and mortar store and they will not help me there. They say I have to call customer service. I tell them customer service told me to go to the store. I call back into Tmobile. The next agent was able to verify me easily. The next agent who now says that she may not be able to apply the promotion to my phone and now neither promotion will go in because it has been too long. After a long conversation she is able to apply the one BOGO deal to my account. DEAR LORD PLEASE GRANT ME PATIENCE!!! At this point, I realize that I am not going to get anywhere and the frustration and time spent is not worth it. So now, I am living with a bill that is $32/month higher then originally promised. Every time I get this bill it will remind me of my frustrations and I will share my story with others to hopefully help them avoid this same problem. AND, the cell phone service with Tmobile is not really better. Yes, I have coverage at the new house BUT the connection speed is not better, the cell phone coverage off the beaten path is certainly way worse and if I could go back to a different carrier I would. I am disappointed that for a brand that claims to have the best customer service that what I experienced has been far from good. Update: I had customer care call - a “Senior rep” who promised to follow up with me in 4 days to see if my GPS is working. 2 weeks later - still no call. I feel like Tmobile is full of empty promises. If you are considering swapping over to Tmobile I would highly recommend trying them out as our experience has been so bad thus far. I miss Verizon so much - I just wish that they had service at our new home. Update 2/18/22. I call in to see how much it is to cancel my account. They offer me a mobile booster where I can strengthen my call signal. This means I will have to carry two products. I live in the middle of a large metropolitan area. I should not have poor connection driving down the street or at my house. They also offered a $30 rebate. 1hr 17 min later still not sure if anything is going to change. The tech is telling me that I need to use LTE instead of 5g so I don’t have so many dropped calls. Nothing changed. Update - I have been very busy the last month so I have not made the time to figure out how to cancel my service - however I have had THREE promises to have a mobile booster sent out and have been promised to have call backs NONE of which happened. So, in conclusion - I would HIGHLY advice against coming to TMOBILE. I came from Verizon which was wonderful with the exception of not having service where we have moved to.

T-Mobile 4615 Grape Rd, Mishawaka, IN Edit your review 4.0 283 reviews People often mention All sprint 38 money 8 questions 6 waste 6 +6 Sort by Most relevant Newest Highest Lowest LIZ VAN CAMP Local Guide·81 reviews 20 hours ago NEW-Edit 2 hour wait April 2nd at Grape, Mishawaka. Was 3rd in line. Very rude young girl. Snappy. Cocky. Brown long hair. Eyeliner. Avoid her at all costs. Zero customer service skills. They are sinking fast. Hung up on people. 2 only working. 25 clients waiting. Was 3rd. But these 2 workers skipped me 6x. I dialed 611 while waiting. Got on phone with Sprint. Customer service on 611 took care of the problem. Went straight to ATT across the street.at Day and Grape. Signed up and they were fast. T-mobile sent out a pink sim card to go in all phones and tablets. They don't work. All kinds of lost calls. Voicemail. Very soft voice. And call is dropped. My advice is switch to ATT.

So I was looking into switching to TMOBILE. They had a great deal going on. I am a current Verizon customer and wanted a more reasonable price. When I talked to a representative I made sure to ask her if I would be paying 2 phone bills. She said tmobile will not charge you until you activate the SIM cards. I got the cards in the mail and didnt activate anything. I changed my mind and returned everything. 2 weeks later I got a bill for 300$ . I used NOTHING and got charged 300$. I have been disputing the bill for 3 months. No one will call me back or give me a reason why Im being charged. It is now in collections. Do not go with TMobile. Not easy to deal with customer service. They dont know what they are doing.

I upgraded my contract for the duration of 1 month from 15$ to 55$. One week after that my service is suspended and my phone is not working any more. I have to call customer service. First they refuse to add it its their fault. If I paid for an entire month I should be able to receive their service for an entire month, right? Then she "offers" me to make my phone work again, if I pay another month for 55$. I tell her, that's a bad deal! Why should I loose so much money? Then she changes her mind and tells me to pay 15$ for 1 more month for the service that would cost the 55$. Well okay, so I only lost 10 $, the time for the phone call and the drama. So that's the way they create "happy constomers"? It's not working! Too much chaos and phone calls to customer service again and again!

Worst costumer service ever, I did the mistake to go personally to the store 4167 located in 5561 Broadway Bronx , NY 10463 and spoke with the “Manager” Victor A to try to resolve an issue in my account but he didn’t shows any interest in helping me and told me to call the company, I explained him that I already called the company about 7 times and they just kept transferring me to another department but no one fixed the problem and that’s why I decided to go personally to an store and told him that he wasn’t showing interest in helping me neither then he replied “so simple get out of my store “ I felt insulted, humiliated and disrespected, I don’t wish nobody else pass through this experience.

Horrible. I thought it would be a great experience. I called ahead of time to find out the cost to transfer my lines from another carrier. I then decided to go to a store to do it. There internet did not work.I had to drive back 3 times, then they only did 1 phone, and told us to go home and call in to have the other lines transferred becuase it was taking too long. My time wasn't important his was. Now I'm being charged double for 3 months... since they haven't added my promotion correctly. Paying an extra $150 each month and being told they will have it fixed in 1-2 months is not ok... it has been 3 months and now they have no answers! This is ridiculous.

Honestly, this story is just sad. My girlfriend and I booked a hotel through t mobile on t mobile Tuesday. We received a confirmation email 2 days before we arrived to the hotel. Then, upon arrival, the hotel told us they had been booked for months and someone should have called us to let us know what hotel they were relocating us to. Nobody did. After calling t mobile, they said they had no idea what I was talking about. Then I called Priceline (they are partnered for travel) and they told me they had no idea what I was talking about. Then I called this little company at the bottom of the confirmation email, rocket travel. Rocket travel finally had our reservation details, and made us wait 2 hours to hear back from them about relocation. During this time, I called several hotels in the same area and finally found one with two rooms available for only a $50 difference. I quickly called them and asked to be put in that hotel and said I would just pay the difference. When they finally called back, they tried to put us in a cheaper hotel over 3 miles away....in New Orleans....on st Patrick’s day. Have you ever been to bourbon street on st Patrick’s day? It’s insane. Since the whole point of the TWO hotels we chose was to be within walking distance, I declined and told them we needed to be closer. I then waited on hold for OVER AN HOUR before the guy came back and told me that the company they subcontract through, Agoda, REFUSED TO PROVIDE ANOTHER OPTION. They told me they did everything they could to address my concerns, even though I found them a hotel to switch us to and basically did their job for them. Their proposed solution? Give me a refund and call it even. So, I had driven 7 hours, paid roughly $600 for a hotel I couldn’t stay at, spent several hours on the phone talking to various companies trying to get help, and the ultimate solution was to give me my money back and leave me in New Orleans with nowhere to stay. To say I’m upset is an understatement. This was supposed to be a special trip for my girlfriend and I (I had planned a proposal) and the entire trip was ruined. We ended up paying another $600 for a different hotel that price gouged us due to the late notice and we were given a disgusting, dirty, 10 by 10 jail cell to stay in. Also, by the time we got a room we were so hungry so we stopped at a place right outside the hotel to eat....my girlfriend ended up getting food poisoning and throwing up/violently having bowel movements for the next 12 hours. Thank you t mobile, Priceline, rocket travel, and Agoda for the trip of a lifetime and one I will surely never forget. I am going to post this review on every website and social media platform I can find until one of you address this situation. We have also started pricing out other phone carriers because your companies are pathetic. You can fix it, or lose a loyal customer of over 10 years. Up to you.

They were good but lately their customer service is bad. 80% is overseas support but they advertise us baed in Maine. Just trying to port a number over to their network which is a very basic process has been a nightmare over 7 days not done each time I get a text saying they need my assistance to call, each time they have no idea why ilm calling and I have to explain to the support person again and each time they assured me it's taken care of and should be ported over in 24hrs only to get a text the next day to call them and the same process starts all over again. I posting this review while on hold with them 7 times ilm doubtful

WORST RECEPTION EVER.. BAD FOR BUSINESS CUSTOMERS! We had for 8 years a business account with Sprint with 4 phones and were very happy with it without any problems. Now its T-Mobile and we had to switch out the sim cards. What a difference. At all the important places we are constantly going, even in our home we have very poor or NO reception. If we try the mobile hotspot we have NO internet. What the heck. Not that we would be in the middle of nowhere. It is right in cities and populated areas. This is a totally useless service for us. They will probably charge us an arm and a leg if we want to get out of that contact.

Customer service in general is pretty good with T-Mobile. They are a bait and switch company,they offer a free phone if you switch and then end up charging you if you decide you don’t want their service,and you go in and you tell them that you just wanna get connected but you don’t want to be on a contract and suddenly you end up on a contract for 24 months with your free phone and you ask them what the contract says they forget to tell you that it’s a contract for 24 months and that if you switch companies you’ll end up paying for their free phones. The reason I asked them to tell me what was in the contract as I had forgot my glasses but they omitted the parts that I needed to know. I regret switching to T-Mobile as soon as my contract is up I will be done with T-Mobile I would not recommend this company to anyone. They are very dishonest company

This has to be the worst company to deal with out there next to comcast. The customer service is the worst I have ever dealt with. If your lucky enough to even get someone you can understand you will be even more lucky if they are able to actually fix your problem. The illegaly locked out a phone that was already fully paid for and getting it resolved I just keep getting hung up on. I couldn't be happier with the fact that I switched from this company and the lack of care they have for customers is insane. I'll give them 5 stars when they go out of business that's the best thing that could happen for them

I have had the worst experience with T-Mobile customer service ordered a phone the phone almost 2 weeks ago no UPS never delivered phone now I have no phone they charged me for the phone they also put the insurance on my bill I have talked to numerous to numerous T-Mobile people nobody is willing to help I have to wait wait like what kind of service is this If you're thinking about going to T-Mobile don't count on their customer service because I have been a long time customer of T-Mobile bubble and this is the way they have treated meat oh By the way it was a $1500 phone that I bought after I got 5 lines with them With H phone costing over $800 And this is how they treat you rather than just sending me another phone they tell me I have to wait until their investigation is dinvestigation is done but the UPS people have already told them they lost it

I have had sprint /t-mobile since 2005. The cell service has always been descent. I would not recommend this company to anyone. The service after is the worse. I tried to give a number on my account to a person who bought my business. Two different stores in two different cities wouldn't do it and advised me to transfer the number to a different provider. On a different note I have insurance on my phone, I dropped it and it resulted in a Crack in my screen. It was a 29 dollar deductible, which is understandable. But when I placed the call for repair I was informed that accidentally cracking a screen is a 99.00 deductible. How does a screen cracked except accidentally??

With the new merge of T Mobile & Sprint it’s been a little crazy. They are now offering 55+ customers a $29 per month rate for unlimited talk & text.

I canceled my postpaid plan with T-mobile and moved to a prepaid plan. I was told by a T-mobile representative that my post-paid account was canceled and that I didn't have to worry about it anymore. However, not long after that, I realized that I was still paying for my post-paid account. Now I have charges from my post-paid and my pre paid account. I called T-mobile and asked why they kept charging me and they told me they will issue a refund so I waited. The refund never came through so I called today and they said they canceled the refund ?????????. I am only a college student struggling to keep up with my bills. I have spent hours talking with customer service and my issue is still not resolved. They don't seem willing to cooperate and my entire experience with this company had been exhausting and I would never recommend them to anyone.

I was with Sprint and now that they sold the company they suggested to migrate with T-Mobile and so I did it last December, the Customer Representative offered me the MAGENTA MAX plan for the same amount of money that I used to pay with Sprint but when my first bill came in January 2022 they charged me a different amount they didn't honor their word - Just can't understand WHY a customer has to pay when a company merge to another. Very disappointed about their Customer Service on BOTH companies, now I've been charged $100.00 more, so, I went to the store and and call several times and they're saying that they had a GLITCH on their system back in December 2021 a when they migrated my lines and that they CAN"T HONOR what they had offered me. THIS IS THE WORST COMPANY

On 01/23/2022 I made a call to T-Mobile Customer Service Department, with the intention of requesting information about their Wi-Fi internet service. The Representative was very kind and offered me a 1-month free trial for this service, she explained to me that they were going to send me a hot spot and that if I didn't like the service, I could return the device in the closest T-Mobile store. I got the device 2 days later and I started using it, unfortunately the WIFI service didn't meet my expectation, the internet connection was very unstable and didn't meet my needs. So, I decided that I was going to visit the closest T-Mobile store to return the hot spot. On Sunday 02/13/2022 when I reviewed my account I noticed that the charge for this service was already included in my invoice, o I called Customer Service to explain the situation and let them know that I didn't want the service and request the fix of the invoice, that call was a complete mess, more than 40 minutes on the phone, I talked with 4 different representatives and none of them was able to solve my situation, instead they out me on hold. I ended the call and decided to just go personally to the closest T-Mobile store and solve the problem in person. Today 02/15/2022 I visited the closest T-Mobile store and the representative there told me that they cannot receive the hot spot, made me call the Customer Service line again and they told me that to return the hot spot is a very difficult process because it has been already more than 14 days! This is unacceptable! I feel that they lied to me just to sell me a service, and I really don't like this, I've been a T-Mobile Customer for more than 7 year now and this is not the way to treat loyal customers! I'll keep insisting to be able to solve my issue, but I'm feeling very frustrated at this point!

TMobile - Where do I begin, at this point I would tell you to run. Run fast and far. I am a Customer of several years. T-Mobile sold me two phones under a "promotion" and turns out that particular model of Motorola phone will not work on their 5G network. So, I have two lines with non-working phones (one belongs to a child and the other a HEALTH CARE WORKER! just purchased in December 2021. To make matters worse both managers at local stores I visited (SAM in particular on Carlisle) have completely disregarded the issue and not even bothered to call back after multiple visits/calls. The District Manager is unavailable and all I can get is a mortified agent apologizing for the lack of any resolution over the last THREE WEEKS! AGAIN, NON-WORKING PHONES T-Mobile sold and will not replace! I am a single mom struggling to keep up and to have been forced to spend over 7 1/2 hours already dealing with this issue is unacceptable. NO RESOLUTION...NO CONCERN FROM MANAGEMENT.I feel stupid and taken advantage of for trusting this company to honor what they say they will do. DO NOT TRUST ANYTHING. ASK QUESTIONS, THEN ASK AGAIN TO SEE IF YOU GET THE SAME ANSWER...GOOD LUCK IF YOU EVER NEED ANY ASSISTANCE WITH A NON-STANDARD PHONE ISSUE! You are not a customer that is valued…

This company sucks! I purchased a brand new phone after turning in my perfectly fine 11 Pro Max they told me they would give me $1000 for it as a trade-in and I got a new phone. They gave me $280 and the new phone does not work! It’s been over a month and the only thing they can do is tell me to go somewhere else or call someone else. I’ve been to the store a couple times called and left reviews And all I got as help was a promise that somebody else would call me back and never has! I can’t say enough about how horrible this company is and I hope you’re not the next person taken advantage of! Go for Verizon

We have had a terrible experience with T-Mobile recently. We had been with T-Mobile for 8 years and when we moved to a new city we couldn't get cellular service in our home. So, we had to switch providers. We called them to ask how much cancelling our service would cost and they quoted us $X; so we cancelled and paid that. Now 6 months later out of the blue, they are telling us that we owe an additional $169. They failed to mention this when we first called about cancelling or any of the 3 or 4 times we called them since to find out why they were still billing us for the monthly plan even after we cancelled. They have admitted that they failed to properly notify us at the beginning about the extra $169, but they won't do anything about this. We were initially misled; then later neglected and they will do nothing to make amends for their errors. We are in the middle of disputing this and they sent it to collections just days after sending us the first notice. It feels like we are being bullied by this large corporation which is hiding behind it's terrible customer service who did nothing to help us. Beware the accuracy of the information and support you will get from T-Mobile!

T-Mobile and Sprint!!!!! When T-Mobile took over Sprint , they could not get my phone(NOTE 20 PLUS ULTRA) to work on their new system. So, after a month of being without a phone and not getting it resolved, I decided to go with another carrier. I sent the phone back, and my bill was paid. Now, they want to send me collections for the remaining cost of the lease on the phone that they got back. They have proof that they got the phone back. They said I was still under the lease on it even though they could not provide service to it. I've been going through this with them for a year now. I have called and been on hold numerous times for over an hour, trying to talk to a supervisor, and no one will help. I have been promised that one will call me... to no avail! This is now going to affect my credit. I had been with Sprint for over 10 years... T-Mobile has the worst customer service and phone service, and the local stores can't help. Jeers T-Mobile.

Zero stars if that were possible. Tried to transfer from my old Tracfone to T-mobile. It has been nothing but torture. Why do they even have online customer service. They keep sending me to the local store. The local store keeps telling me to talk to the people online. Finally gave up and cancelled and tried to return the phone. It took me multiple phone calls, two visits to the local store, and several hours, including about an hour and a half standing in the store trying to just return the damn phone. It has been weeks and even though they confirmed receiving my phone back, they have not processed the refund. So I'm back to calling online customer service to follow up and they are sending me back to the local store. I can't think of any other business I've interacted with online that is so torturous to deal with.

I like T-Mobile a lot I used to have a lot of problems with my phone not working but since I switched I haven't had any problems. I think that is also is a good price.

We had tmobile for the past 2 years and it has been horrible for this. We moved to an area with no reception and fought with customer support for weeks until they finally sent us a range extender. We paid the fees associated and it we had minimal service in a large city. After we moved due to the horrible customer service and constant unknown charges on our account I dropped them and moved to Verizon which costs me less and I have better coverage. Despite calling in to cancel my lines, they continued to bill me for another month, added on extra fees, and fined me for not returning the cell spot which I paid for! Not only that, before I even received my final bill from them I was sent to collections. My entire experience with this company has been a gigantic headache and I would never recommend them to anyone.

I like the service but the switch promotion where they will pay off your phone up to $1000 is shady. I paid off two phones with my credit card totaling over $1900. They reimburse you with a virtual card and mine have been unable to transfer to my bank account. It has been over 30 days since they were approved and now they are resorting to cutting me a check and say that it will take up to another 20 business days excluding weekends and holidays for me to receive the check. I was with AT&T for 20 years and switched to T-Mobile hoping for a great experience but unfortunately that has not been the case. Best of luck if you decide to switch....

They billed and charged me twice with two different amounts for final bill and would not correct it. in-addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

T-MOBILE SUCKS!!!! SERVICE IS HORRIBLE. My phone had issues 3 months ago and it took me speaking to several T-Mobile reps and being directed to go to 3 different stores, who didn't have service departments or only operated by appointments only. After wasting an entire day, my husband googled a repair using ITUNES. Fast forward to today....my phone suddenly stopped working again and could not be fixed after taking it to both T-Mobile and Geek Squad and attempting to use ITUNES again. I've been on the phone back and forth with T-Mobile and Assurant now for over 5 hours. After speaking with several reps and supervisors from both entities, no one seems to know what they're doing. Assurant won't cover the claim because the phone is not damaged and considered mechanical failure AND also states that the phone is still under warranty. T-Mobile keeps telling me Assurant has to cover the claim. I've been transferred back and forth now so many times that it's beyond poor customer service but even BIZARRE at this point. While realizing that there is a language barrier when conversing with representatives, coupled with background noise, poor connections, and incompetence like no other, I'm literally in utter disgust and one of the representatives even had the gall to ask me to upgrade with them. HELL NO! As soon as I get this issue resolved, I'm taking my business and the two other phone lines that I pay for elsewhere.

T-Mobile has the worst customer service! I would give a 0 if I could. I have had an issue with our son's account that I have tried to resolve since he is out of the country at university. Nonetheless, he got a calling card to call the T-Mobile in the US, was on hold for 22 minutes and finally got a customer service representative who told him that I could address any issues since I am a signer on the account! Visits to different T-Mobile stores equal the same run-around; "visit the south side store since the manager who set up your account now works at that store." Calls to customer service result in my being told that a supervisor will call me back and no one ever does. THE ABSOLUTE WORST CUSTOMER SERVICE. DO NOT WASTE YOUR TIME WITH THIS SERVICE PROVIDER, EVEN IF YOU CAN SAVE A FEW DOLLARS PER MONTH.

I had a very bad experience with this store. The only person who really ended up helping was Allan. It all started last week when I tried calling for an appointment so that I transfer my service from AT&T. The webs site at the Cochran store in Simi Valley indicated they open at 10:00 am. I started calling at 10:00 and rang for an hour but no one answered. Finally I decided to try the t-mobile chat. I was told that someone would help me right away but I waited for more than 15 minute before someone answered at which point I got a completely lazy inadequate person that kept asking me questions which I first responded. It sounded like I was chatting with a child, I would pro described that person as absolutely not as art person. I would respond but the person will take for ever to respond to me and will not acknowledge my answers. Finally after 30 minutes of getting nowhere I decided to hang up and the person had the audacity’s to say “thank you for chatting with me”. Who does t-mobile higher for those jobs??? At that point I decided to just go to the store. I spoke with Bryan who seemed a nice guy and supposedly he took care if the transfer, but that was not the case. He also told me that hours had changed because of COVID but this is now almost 4 years since it started shouldn’t they have updated it?? He made a mistake and neglected to let me know that in addition to the pass code from AT&T I also needed a transfer pin. At 3rd visit to the store trying to resolve the problem I finally spoke with Allan who at my 4th visit to the store was able to resolve the problem. I spoke to 2 managers who kept bringing up excuses instead of acknowledging that the matter had not been handled properly and I have been grossly inconvenienced me with loss of my time. I told them that Bryan had made a mistake and they should acknowledge that and see that as as learning experience. The African American manager finally acknowledged that and apologized . The Latino manager didn’t. By the way I am Latina myself so no racism here. On top of this while Allan was diligently trying to help me with the transfer a short Latino sales person whose name unfortunately I didn’t get, approached me at the tall table where I was standing next to Allan asked me to move a table because he “had a client”.Allan was making phone calls to AT&T from a phone connected to that table. I had been standing for a while and needed to sit down. I have Parkinson’s and couldn’t stand any longer so I told the sales person “no” and I pointed out to the fact that Allan was busy there. The sales person made a face and walked away. I couldn’t believe how rude he was towards me and towards his own colleague. I spoke with the 2 managers again and explained to them what had just transpired. I told them that I have Parkinson’s and needed to sit. The African American manager said to me”that’s why the guy suggested I sit at the table.” I had to tell him that I Never disclosed to the salesman or Allan that I have Parkinson’s. What do you think about that? Both managers kept coming up with excuses until finally the African American manager said that he will talk to the salesperson. I have never been treated like that. This was my 4th visit to resolve the transfer of service and I was hoping to buy an iPhone 13. I don’t know if I will return to this store. If I do it will only be to see Allan and to give that salesperson a piece of my mind for being so rude all in all it has been a nightmare dealing with these people and their service from the very beginning. Ah an I will note that on the times I was there I saw 2 other people that were not very happy themselves. Very dissatisfied and disappointed with the quality of service I received there other than Allan’s help. Yes, Bryan was nice but clearly he was. It knowledgeable of what was needed to properly transfer the service. The Latino manager should also be retrained as well. Top of it all before I left he said to me “we heard you”. I don’t think so and that’s why I wrote this long and detailed review.