T-Mobile

Extortionists. The "service" they provided was a memory chip they sent me that caused my I-phone to crash literally rendering it useless until the T-Mobile chip was removed. Tried help from customer service and they couldn't figure it out. They changed my phone number when I asked to keep the one I had. Then when I tried to cancel their service they sent me on a wild goose chase from store to store to finally cancel after a week of trying. And then after all of the trouble their "service" provided me they send me a bill for $254.69 which is twice as much as they initially said the "service" would cost, then threatened to report me to the credit bureaus. Sounds like extortion to me. I tried to submit a picture of the bill but it exceeded memory requirements (5MB).

The worst coverage I’ve had in 20 years. Terrible customer service (apathetic, mechanical, written scripts). Because of the terrible coverage, we need to get a new carrier. Then we find out what the scam really is. When We signed up for a no contract, unlimited plan, I was going to pay cash for my phone. Salesman told me a number of ways it was better to pay it over time. I bought his lie. I have no contract, but it cost me 800 dollars to terminate my relationship with this provider. 400 of it was punishment fees for leaving t mobile. Worst experience in telecommunications I’ve had. 2020 MoneyTalks news article rates t mobile and sprint as the total disappointment they really are. Out of 33,000+ consumers, it is the worst rated company on all fronts. And all the employee “support”are poor performing, disinterested individuals.

Switched from Verizon to T-Mobile for new IPhone Promo and perceived better pricing. Not enough signal at my home needed a Cell Booster. Lots of area around me with poor service. Areas with 4 bars of 5G no faster and sometimes slower than Verizon 4G bases on SpeedTest by Ookla. Video in text not supported. Beautiful video is downgraded in size to become such low quality they are unwatchable. I text a lot of video's to people. They can text me full quality 780P Video I cannot send them any. You get what you pay for. I regret going with T-Mobile. Customer Service works really hard to make you happy. They are good people. Company over sells its services in Marketing. I mam an unhappy camper.

I have had a Sprint Business plan for over 8 years. The service has always been so so but the price and store assistance was decent. After a while a business account rep was finally assigned to me. I wish she wouldn’t have. No sense of time when it comes to responding. I’ve been waiting tmfor months for credits for over charges, weeks to even get an email or phone callback from 2 reps that are supposed to be servicing my account. I can’t even get a phone canceled or ordered without jumping through hoops. Stay far away from T-Moble/Sprint business. They have terrible customer service and ethics. Maybe I’m not a big enough client since I only have 28 lines with them.. Switching to AT&T

I cannot strongly enough discourage any and all to avoid the new T-Mobile. First, I was T-Mobile customer years ago and I was very much impressed by their customer service. I moved to a new location that had a worthless T-Mobile signal, so I had to switch to AT&T. Years later, I rejoined T-Mobile. Despite their promises that they had a good signal, it turned out T-Mobile had a very inadequate signal at my new address. After 7 months of waiting for T-Mobile to provide the promised signal boaster, they told me to find another carrier. They were unwilling to compensate me for 7 months of crappy coverage. When I left T-Mobile, my ex-wife spun off her own account, which was supposed to include her phone on her line on which she was making payments. That same afternoon, I went online to pay off my balance. T-Mobile had left her phone on my account. I called immediately, and they agreed they'd made a mistake. After 30 days of them not being able to actually make this phone go to the ex's account because their computer system has/had a glitch, they offered to just give me a credit to zero out my account. The next month, instead of a credit, T-Mobile doubled the charge. After many, many, many calls and countless hours of my wasted time, as well as a letter to the department which handles disputes, I was sent to collections. Sadly, the company I had switched to was Sprint because their coverage map showed great coverage where I live (BTW: the area where I live has no access to broadband, so my phone is my only access to the world), but what their coverage map showed wasn't true. A few months later (right after Sprint and TM merged), the closest tower to my house went offline due to a part that is indefinitely backordered with absolutely any idea by Sprint/T-Mobile when that tower will work again. No compensation for this either. I went to Verizon. When I tried to pay off my Sprint leased phone and close my account, T-Mobile did everything within their power to keep my account open so they could continue charging me. You cannot cancel your account in the app or online. You MUST call and wait and wait and wait to talk to someone who will tell you that you have to call another dept, and start the whole process over. That would be bad enough, but even after you find the right dept and tell them to close your account, they refuse. You must provide irrefutable justification as to why, and they deemed my experience with them as not enough - so they just kept putting me on hold, transferring me around, and asking me over and over what they could do to keep me from leaving. Did NOT matter to them that my number was already ported to VZW weeks earlier. I spent hours on the phone, chat, and in the store before they would close my account and agree to stop charging me for service I was not getting or using.

I've been a T-Mobile for a while their service is good but there customer service and convenience needs extreme work I'm one of their prepaid customers who have to pay their bill using the website instead of simply logging into the app plus I have to constantly pay for a new sim card when I need one. I will be switching to Verizon soon because they allow their customers to pay through the app. They don't care whether you are prepaid or postpaid. T-Mobile wants customers but isn't looking out for their existing customers.

T-Mobile has the fastest service with the most coverage. Their customer service can be a little overbearing at times, but overall T-Mobile is a great company.

T-mobile is a good phone service. You do get what you pay for. The plans are fairly affordable and the T-mobile Tuesday perks are a plus! I have good signal everywhere I go for the mot part and the data is very efficient.

We chose T-Mobile because of their rates and international plans. We left T-Mobile after a year because they lied to us about several things: 1. They aid that our area didn’t have good service but that improvements were being made to correct those issues within 1 month at the most. Those improvements never happened. 2. They told us that we had to upgrade to new phones when we transferred from ATT. We found out that that was a lie. This lie cost us approximately $1900. 3. We were told that if T-Mobile couldn’t provide us with service in our area they would release us with no additional phone fees. Again a lie: we had to pay approximately $700 to leave T-Mobile for Verizon. 4. Even after paying phone fees that continued to lie when we attempted to transfer our phone #’s to Verizon. T-Mobile stalled almost a week in unlocking our numbers which violates government policies. THIS IS THE WORST CELLULAR COMPANY EVER WITH THE WORST CUSTOMER SERVICE (EXPERTS ha!) I’VE EVER DELT WITH IN MY 25 YEARS OF HAVING A CELL PHONE!!!!!

NUMEROUS COMPLAINTS NUMEROUS TICKETS PLACED BY TECH SUPPORT AND STILL NOT RESOLVED. PHONE 1+8 DOESN'T WORK WHEN YOU ARE PLACING A CALL TO ANOTHER 1+8 PHONE. Joined TMobile in July to take advantage of the 1+8 phone at 50 percent off. I purchase 2 of the 1+8. One for me and one for my husband. Ever since I joined in July calls between both of our phones only work 25 percent of the time. Calls to other people is ok since they have other type of phones. Problem is calling each other on the same brand and model phone 1+8. I've been complaining every few weeks and Tech Support has been writing "tickets" but the problem is still there. Technical support keeps saying there's an issue with the software of this 1+8 phone and they are working on it with the manufacturer. I've been hearing the same excuse for 3 months. You hear a silence for 30 seconds then go to voicemail. Other times one of us cannot hear the other when by a miracle the phone rings and goes through. We end up having to text. Check the history on BOTH phones and you'll see the same number dialed repeatedly because we are unable to establish communication. We are in our 70's and I'm staying at my daughter's because I had surgery 2 weeks ago.he's also 70 and is incommunicated at our house not being able to call us in case of an emergency. TMobile deserves a rating of -0 Now you are replacing both phones with the same brand as the one we already have and DON'T WORK when you try to make a call to the same type of phone. RIDICULOUS!!!

I was a sprint customer since 8 years or more, recently I changed job that t-mobile BYOD plan was offered for my employer. I called to use that promotion, first they made me to create a new account in tmobile and transfer all of my numbers to tmobile (while sprint and tmobile were merged) . No! it wasn't easy I become a tennis ball between these two sprint and tmobile for days and hours. After couple of weeks trying different methods of calling sprint , calling tmobile, going to store, trying online I eventually made the transfer happen once I stayed in store for a whole day with the store rep trying to get someone to help the transfer by phone. After that the process of creating BYOD account was done and then transfering my old numbers from normal tmobile account to this BYOD account started. I have been calling them , everytime being transferred to multiple people and explain things over and over it is been 12 hours yesterday 4 hours, this morning 4 hours and another 4 hours on the call with them to make my phone number transfer from one account to another. Everytime they promise me it will be done in couple of hours and then it is not done yet!! very frustrated with the customer care and the whole organization! no one reads the record of the other person, if the call gets disconnected no one calls me back! and they have been making me to go through the same process with a new set of reps again and wait on the line for 30 minutes every time.

I've had t mobile for over 6 years and they never seem to let me down when it comes to issues with my plan, phone and or service. I've finally had enough and decided to share the final straw. I have a Samsung galaxy s20 ultra which from day one has not worked properly. My service is terrible, I have to constantly retry outgoing calls, incoming calls go straight to voice mail, text messages don't send, can't receive messages, and when I finally do get some type of decent service messages will come in 6+ times. I'll have full bars and no service, 5g signal but slow to no internet connection. Extremely frustrating paying for a 1500$ phone with cell service to use as a wifi only device. I have contacted t mobile numerous times to resolve the issue and over the past 8 months have been given different troubleshooting methods that never resolve the issue. Finally yesterday an associate tells me it's a software issue from Samsungs end, which is a little confusing to me, seeing how I never heard of these issues with other carriers on the same phone. They only offered to have me trade in my phone for a lesser phone. Or pay more money for a better one. Not taking into account that I paid about 600$ on this phone already. Which is extremely unfair to pay for a phone for so long that has not functioned properly. T mobile has given me so many issues I try to be understanding but this is it. I would not recommend T mobile to my worst enemy. Such a failure of a company. Taking so many steps backwards acquiring sprint who has the worst cell service out there even worse than budget services. Suck it T mobile!

HORRIBLE CRIMINALS! They LIE about EVERYTHING just get a dollar. Their rep STRAIGHT UP LIED to my face and said my phone would be unlocked (so I may use w/another carrier), as long as I paid off the ACCOUNT BALANCE. She said she would have her manager expedite the request and have my phone unlocked in 2 hours and that she would call me back personally to see that is was unlocked. She did call back, but the phone NEVER unlocked. When I spoke to 2 different reps, they told me there's an EQUIPMENT balance (which the previous rep I spoke with NEVER mentioned) of nearly $400 that has to be paid before they will unlock the device. T-mobile was already charging me $147/month for a SINGLE (ONE PERSON) phone line, so that tells you enough right there. I just decided to switch data to the FREE NEW CELL PHONE furnished by AT&T (which offered me BETTER cell phone plan for $80 LESS and month than criminal T-Mobile. GOOD RIDDANCE, I WILL NEVER EVER USE T-MOBILE SERVICES EVER AGAIN AND WILL MAKE SURE EVERYONE I KNOW DOES NOT OR DROPS THEM ASAP.

I dont have much complaints for the the 15 year I ve been with them 2002- 2015 and 2018 till now, but I have noticed twice so far that they literally make up false charges on your account, especially when you are signed up for a automatic payment withdrawal every month. And if you dont carefully watch what s going on, you will miss and they will keep on stealing from the millions of clients they have. this month i was $30, next month could be $3 but it still a theft. This month I was charged $138 instead of the $109 I am supposed to pay. I immediately noticed and called to see what s going on and I was informed that they did some changes on my account (unauthorized of course, and without my knowledge) and this is why my bill was $30 extra. They apologized and issued a credit,. this is the second time I caught them cheating by making up false charges and they always apologize and refund them. But the only reason i noticed was because both times was amounts over $20. If it was something like $5-$10, I d never noticed. This is a SCAM, a theft, Be careful with them! Always watch your bills. If I catch them once again, I am done for good with them.

After 15 years, my relationship with t mobile is over. Yesterday I called in to upgrade my phone. I was told of an offer that I agreed with...but they would not mail me the new phone, I had to go to the mall in person to complete. As we are in the mist of a global pandemic, that seemed problematic. At the mall, after waiting in line with mask, I was told that was not a valid offer and would have to move to a new contract at a much higher cost. At home again was told not to worry, go back to the mall and have the manager call in to verify the deal and that there was a notation on the account to satisfy the manager. At the mall I was turned away again with the admonishment that “ customer service will tell you anything to get you off the phone and in the store”. After 2 visits to a Covid hot spot mall, I now need to self isolate from family for 14 days, as a family member has a compromised immune system do to cancer. T mobile has gone from ‘cool to cruel’ I will now try a new plucky upstart company called Ting with fingers crossed.

We switched to T-Mobile December 2018. Upon receiving the first bill, we noticed we were being charged for protection 360 on 2 of the phones which we did not authorize. On February 22, 2019, I visited the store and spoke with the person who sold the phones and plan to us, Kyle C. He said the credit would be on the bill and it would take up to 3 billing cycles to appear. We never received the credit. He also gave me his personal cell number so that I could contact him if the credit did not appear. In August 2019, we had to cancel our TMobile plans because my son was starting in college at West Virginia University and there was absolutely no reception with TMobile. I was forced to pay in full for both phones which were BOGO at no fault of mine. I spoke with so many representatives about this and they repeatedly referred to the contract that was signed. Although I am still extremely upset about this, I have had to put it past me and move forward. I spoke with Kyle in the store again in August after texting his number with no response. In regard to the refund for the protection 360, which was never removed from the bill, was now totaling $210. His response was that I had cancelled the account and therefore they couldn’t credit me the money owed to me for the plan. After some back and forth, he said he had to have his regional manager take care of the credit. He was going got contact her and let me know. I visited the store again in December 2019 because I still had not received the refund. Kyle avoided me for a period of time, then went to the back room and closed the door. I asked one of the sales people to let him know I needed to speak to him. He reluctantly came out and looked at the account. He said he saw a credit being processed on my account but didn’t know how much or when I would receive it. He also said at this point I had to call customer service to help any further. Tonight, I called customer service. They told me I have to go to the store and request the credit. The store is obviously closed due to COVID 19. I’m am at the end of my patience with TMobile. Between being forced to pay for both phones on full ($1500) so that I could communicate with my college son and not receiving the refund )$210) I have requested numerous times for something I did not authorize, I can honestly say I am ready to take legal action at this point. Bad move switching to TMobile! Don’t do it!!!

I've been a paying customer for almost 7 years and i wouldn't switch for anthing great service and customer service as well..t-mobile keep up the awsome work!

Customer service is fast and they take care of your concerns. They are flexible with payments if you need more time to pay. They are just very easy to do business with.

I am on a family plan. This plan was set up by my nephew. Every time I call in I have an awful time getting my issue taken care of. The customer service representative tells I am not on the family plan, I have no insurance for my phone and I can not get any help.

Been a Tmobile Business customer for ovet 6 years. Bill and coverage has never been an issue., until now. Since, the latest updates my services have degraded. Slow internet, slow connections time to calls, dropped gps. Did the whole troubleshooting thing. Replaced my SIM card and it's still has not fixed the problems. I'm not about to pay for an upgraded phone when the service is not reliable. I'm giving t-mobile a few more weeks and if the services do not improve if I'm switching to Verizon. They have plenty of honest, true deals for new customers.

Not the best cellular service, they lie about how they have the best service anywhere in the nation. But in reality I can barely get service when I’m at work, especially in the basement. I took a trip to New Mexico once and could BARELY get a 1 bar. And the data plan that my family uses is never enough but we always pay over $200 each month for it??

I have never had a problem that T Mobile wasn't able and willing to solve. That's why we have added family members and have been with Tmobile for over 15 years

T-Mobile is a great service provider. They are cheap and has great customer service. Some areas do not have as strong of a connection as others but it's still probably the cheapest plan out of all the carriers I've ever had.

My experiences with T-Mobile have all been positive...excellent service, excellent phone packages, and very competitive phone selections & phone promotions.

Since metro PC's and t mobile have come to be one company there service is not worth what I pay. Sometimes my phone works and sometimes it doesn't. I'm 61 years old and on disability. I pay 66.00 a month plus there McAfee doesn't work at all. I'm paying insurance on that and it doesn't protect my phone or my information at all. I have been hacked several times in the past year and they do nothing about it. I'm about to change companies. Been with metro PC's for over 4 years and they and TMobile only care about the money. I was sold a phone that was outlawed in the United States but they never told me that at all. Now I have to deal with a phone that won't up grade or anything else. I have to factory reset the phone every 6 months and when I do that I lose all my contacts and other information . That is very bad if them very disappointed 😞☹️😔.

We used TMobile for over 12 years, and the only real positive thing was the low cost. We had major issues with coverage and signals dropping, and when we tried to switch to a prepaid carrier, TMobile wouldn't release our phone numbers. We ended up having to switch major carriers in the end.

I just purchased the SyncUP Drive device for my car. Since I am a computer technician, I use mobile hot spot often. I was reading up on this device, and I thought this would be a perfect fit for my job. I have unlimited hot spot on my phone, so I can tether this with the device so I don't have to open my phone everytime I need to get on Wifi. I bought the device, and after about an hour of trying to get the device to recognize in the app, it finally started working. Here is where it gets interesting: I asked the representative that I was talking to if this was data limited or did it tether to my account. She told me that I had 2GB of hot spot. I was shocked! I said, are you serious? How come the plan details was not explained to me when I bought the device? Had I known that this "hot spot" is limited to 2GB, I would have walked out of the store. And of course, guess who cannot return this new unnecessary device, because the rep told me to just use my phone as the hot spot? Without paying a $50 restocking fee, you are stuck with this device. This is not to say that the device is not handy for keeping an eye on your vehicle, but my main purpose was for the mobile wifi capabilities. The representative told me that I should have relayed this to the person who sold me the device. I explained that, no, your site should explain these plans so the person who is deciding whether or not they want to make this investment, has all the information they need. Anyway, I used to be a loyal T-Mobile customer. This has changed my opinion as it seems deceitful and dishonest, especially since I just bought it and they want to charge me half the price it costs to restock it back to the store. If you are looking to purchase this device, please, don't forget to ASK the sales rep about the plans that come with the device because apparently, that is not something they should do, unless you are buying a phone, then they have to ask you what plan you want because, oh, that happens to be an integral part of your mobile device. **This device was bought at the 400 Veterans Blvd. store**

We have been a T-Mobile customer (family plan) for many years. Their customer service is very good and pricing is very competitive. We have not had any major issues with dropped calls or lack of service.

Always helpful , They put the customer needs first, Always informing me when there's a promotion. My overall experience have been good with the cfg company

Just had one of the worst customer service nightmares with T-Mobile that I’ve ever had with anyone. We on Tuesday, December 31, 2019, tried to use their computer chat system to sign up for new service. It didn’t work, so we talked on the phone. The representative told us we could get 3 lines for $100 if we prepay, which we did, and said the 3 sim cards would be delivered on Friday. So yesterday, Friday January 3, 2020, the cards arrive but there are only 2. We call and get a recording saying we’ll get a call-back in one hour. That did not sit well with me. We have a problem and their routine is to get back to customers in an hour—what if we weren’t free then? In any case, they called. We (I say we because my wife and I took turns as this call went on and on) gave our info and our issue, talked a while, got put on hold, and then a different representative came on who knew nothing about our situation. We gave our info and told our story again, and again got placed on hold and then a different representative answered who knew nothing about our situation and we went through the routine again. This happened four times. We let the 4th know how unhappy we were. He assured us it wouldn’t happen again and put us on hold several times and kept coming back. He said over and over again, each time he returned, that the problem was that the payment was processed for two lines, not three. To T-Mobile, the fact we were mistakenly given two rather than three sim cards seemed an insurmountable problem that no one could possibly solve. Finally, we said, forget it—just give us a refund. We don’t want to deal with your company because we’ve never had such horrible customer service before. So he tried to refund our money. We are now 45 minutes into our call. He says he’s refunding it and then suddenly we’re on hold and a new guy comes on, a guy who knows nothing about the refund or our situation. He is very nice and apologetic, but he can’t in his dept. issue a refund, so he transfers us to person number 6, who does in fact issue us a refund (we hope—will have to see if it actually happens on our credit card). The call lasted an hour and 15 minutes. Also, we asked person number 4 to get us the supervisor and were told the supervisor would talk with us, but that never happened. I cannot fathom how T-Mobile is a large, successful company with customer service like this. Apparently, if a customer has what the reps consider a difficult problem (like the wrong number of sim cards being sent), they just hang up and let a new person deal with the troublemaker. Unbelievable.

I've never had any problems with t moble employees. They are professional and curteous. I do have a problem with service. Too many dropped calls, static and constant tower problems. Spots through out the city where i can't get service. So annoying when i have to be in certain locations for the day. I get lots of reason when calling for help. But, ya know, i don't care the reason. Im paying for 24/7 service. And I am tired of asking the person I'm speaking to to repeat what they said because there's so much static on the line I can't hear them

I've been a T-Mobile customer since jump street. The only cell phone company I've ever been with i don't have any problems with T-Mobile they've always treated us like family.

They sold me a phone that was to be discounted. I bought it, but paid full price by installments. They later said that I did not qualify for the discount because I was on the military plan. I rated them higher because of Tuesday Perks including free MLB TV and $0.10 off Shell gas.

T-Mobile is a great company thar is an innovator in technological advancement. I have been a customer for 15+ years and never ever consider switching.

Tmobile sucks... I had them back in 2004 and just came back to them in June 2019. I thought they improved since then but still play the same games trying to charge extra. I have had problems nonstop since I switched over. I did everything on the phone but waited for my devices to come in the mail, which was a week later (phones only) but wanted smart watches. Was told by the rep to go into the store once I received my phones and there more selections of watches due to the limited one they had available through ordering over the phone. I then went into a store, added watches but they tried to not give me the promotion. (Buy one get one free). Now on Oct 2, 2019 calling to not get a high bill anymore I wanted to take the two smart watches plus insurance off, which I thought I was doing but was told that they were suspended instead. They still informed me that a bill for those watches will still be charged, which don't make sense. Why would I still want to pay a bill for something that I can use once I pick it up. I didn't know it was a difference between canceling verses suspension, especially when still paying for something verses still paying for something and can't use. 🤔😡Was told that I will still have to pay the full bill in Nov due to just of it being suspended, don't make any freaking sense. Why would I continue to pay a bill and can't use them? Run if you ever think about getting service from them, besides all this internet dont work half the time, can't let my kids get on my mobile hotspot (dont have it) and I barely receive my calls.

Too put simply this is a terrible business. You get a phone put it inside a phone case have it break less than 30 days later and they refuse to trade it back because they have such crappy guarantees they last only 14 days like really? You think I am going to figure everything out on my new phone and see if there are any problems by then to report a problem. The second experience was with ANOTHER PHONE that laster no longer than a year replacing it over 5 TIMES!!! Each time having to pay them 5 dollars to replace THEIR FAULTY PHONE! From problems with the GPS not working, screen burning, to physical warping of the phone due to heat they expect me to pay for the new refurbished one. If you are wondering it was the LG G5. Now recently I found out they were charging me for a tablet that they gave to me for FREE as part of a "free promotion" for said crappy phone. Not using it for years cause I already had another tablet found out they were charging me for it. They won't return my money cause the "promotion rebate has closed out". "They," said you needed to go on the website to claim the promotion. Yep sure the only thing they told me was to mail in a 50 dollar rebate for the phone which wasn't even from them but the manufacturer. I think one of their employees set up the promotion as a transaction so he would get more commission off of it than if I was getting it for free. I'm done with these people I'm going to find another carrier that won't be treating me like absolute garbage. If they ever want me to recommend them they might have to dig up my corpse and puppeteer my body for that to happen!

In summary, here are the issues we encountered with T-mobile: - Coverage map is false advertising and flat out inaccurate (which after calling T-mobile they confirmed an area they claimed to have service in fact does not) - Customer service is brutal as you get bounced around reps that you can’t understand, have no authority, and never get back to you like they say they will - You signup for the monthly auto payment and it routinely just forgets the info and doesnt refill causing you to lose service. In all the services we use as a couple, this has been by far the worst choice we’ve made. It has nothing to do with the money. The amount of frustration that been caused by T-mobile has put us on a mission to share our story. I cannot stress enough how terrible this company is. If anyone wants to learn more or verify our situation, happy to discuss further or share more details. Do yourself a massive favor, and DO NOT SIGN UP FOR T MOBILE

Excellent customer service, easy access to my account and to make changes without having to call customer service, they have chat. Auto payments, excellent coverage.

T-Mobile used to have excellent customer service. Now they have the worst, of any company I have ever experienced. No one individual in any department has any idea what the procedures are for doing anything in their department. Then if you have to be transferred between departments, they actually start to contradict each other. I have been on the phone with T-Mobile every day for the past 10 days, for an average of about 2 hours. Someone hacked into my phone and my computer. So I had to call T-Mobile to change the password for my online account. The person I spoke to said they couldn't change the password. What they could do instead was disable my online account, so that no one - including me - would be able to access it. I said great. So they went ahead and disabled the online account. Then it turned out that the same person had also hacked my tablet. So I had to buy a tablet, and called T-Mobile again for that reason. The person I talked to said they were going to charge me $15 or something like that because I was calling on the phone! instead of using my online account. I said, "How can you charge me, when my online account is disabled for safety purposes?" The person said, "It is not disabled for security purposes. There is no such thing. We have to charge you the $15." I said, "It's not disabled for security purposes! So how can I make sure the hacker doesn't have access to it? Can you change the password over the phone for me?" He said, "Yes, that is what we have to do. But I don't know how to do it." And he transferred me back to the original department, the department that told me that changing passwords over the phone WAS NOT POSSIBLE. The person I spoke to this time confirmed what the original person had said. "We cannot change your password over the phone. What we can do instead is disable your online account. And in fact it has already been disabled." I said, "So why will I be charged $15 for calling you on the phone to place an order, instead of going online? When IT WAS YOUR IDEA to prohibit me from going online." They transferred me again. The next person I talked to agreed that I should not be charged the $15, and "waived" the charge. Note that this entire process took about 3 hours. In that initial conversation when they disabled my online account, I asked them to change my email address, because the hacker had also hacked my email accounts - obviously. Then this guy - the hacker - hacked my computer AGAIN. I was forced to call T-Mobile and ask them to change the email address again. This time they said, "We are never allowed to change your email address for you. You have to do it yourself. Do you want us to take the high-security lock off your account?" ??? I said, "If that's true, why did the people I talk to before say the exact opposite, AND change the email address for me?" The person said, "Who said that / did that?" Like I'm supposed to remember right? I asked to speak to a manager. This person said "Oh Angela, we completely understand. We will look into changing the email address for you over the phone." They put me on hold for 25 minutes. Then they came back on and said, "Angela, we have taken the security lock off your account, so you can go and change the email address yourself." ??? I said, "Someone is continually hacking me. I don't want the security lock to be taken off my account. As I mentioned to you earlier in this conversation, and as I mentioned to the person who transferred me to you, I'm trying to get you to change the email address for me, like you did before." They said, "Oh ok, sorry. We'll look into that." Which is exactly the same thing they had said before. They put me on hold for 40 minutes this time. Then they came back saying they couldn't change the email address after all. I hung up and called back. The person I talked to this time said they had no idea what was wrong with the previous two people, as changing an email address is very easy. It's 5 clicks of a mouse. Then they changed my email address. These are only 2 examples of the conversations I have had with them this week. There are more. I don't have the time or energy to get into it (and there are limits on the length of this review). I don't have time for these conversations, so have had to cancel my account with them, effective one month from now. This whole experience (getting hacked) has been a nightmare, and Bank of America, Venmo, and ESPECIALLY T-MOBILE have compounded that nightmare several times over. T-Mobile has become one of the worst companies I have ever, ever dealt with. DO NOT EVER USE T-MOBILE.

I've been with T-Mobile for over 10 years and have no plans to change providers. They have great customer service and the same is true for the use of the phone.

I am so upset at the billing department right now. I called them numerous times to resolve a phone line that I wanted cancelled. Called the 1800 line (somewhere in the Philippines, cheap labor!) I explained to them over and over that i don't use the line and wanted to cancel it, sounds simple! There is no contract. They said that they'll take care of it- well, they never did! They kept billing me. I called again and needed to explain the whole story to another agent, this was frustrating! she said they'll be sending a credit back to me for all the months we did not use the phone, that did happen for only 2 months, but then they continually billed me again! I'm so sick of this company already. I would NEVER use there service again! They can never seem to fix a simple concern and seemed to be more interested in billings me again despite all efforts with them to resolve. BE AWARE PEOPLE!

TMobile randomly Blocks users from receiving internet email TSupport chat log: August 12, 2019 Hey there Donald! Thanks for reaching out to T-Force and bring your concerns to our attention. Just to be sure that I am understanding correctly. You sending informational SMS emails to your clients and those messages have now become blocked. Is that correct? ^TracyThompson yes the clients are TMobile cell users and my emails are returned by Tmobile server has 'Blocked' my email address is @gmail.com this is what i receive 550 Permanent Error the TMobile SERVER Blocked recipient from receiving this email Thank you Donald. Yes, for security reason any emails that are sent no using this format: MSISDN@tmomail.net can become blocked. I can see about sending a request to remove this restriction. ^TracyThompson Based on what the information that I am showing from my resources. Only Corporate customers with a business need to get messages from a specific, foreign, two-letter TLD need a trouble ticket filed for access. Meaning we can only request this to be removed from our customers. ^TracyThompson Well it was Working and Now its not last 2 weeks So that argument is horse hockey Apparently TMobile has issues NONE of the other carriers do and will ultimately LOSE Customers Donald, I understand your frustartions. We definitley want to find a resolution for this if this is an issue for our customers. ^TracyThompson Its simple unless A Customer puts the Block on TMobile making the choice is arbitrary TMobile should ALLOW all email-SMS traffic unless a Customer flags the email as SPAM We appreciate the feedback Donald, thank you for taking time out of your day to reach out to T-Force. If you have any other questions or concerns please feel free to reach back again at anytime. ^TracyThompson

I've been with t-mobile for five years on a prepaid plan $80 monthly, recently I discovered that they called it "grandfather's plan" and they had upgraded to a new platform and the service costs $50 monthly, but they never informed me. So I called them last month and they told me to go to the store, I did it and when I told them my intentions to switch they said the system was down, went to another store and I was told to wait until the end of my monthly cycle. Today was my last day of the Cycle so went to the store and they asked me to call customer service, called them and according to them I need a new Sim card. At the end I paid for the grandfather amount. I feel plaid out by t-mobile like they want to keep charging me the higher amount. Loyalty is not considered by them so this will be my last month.

They are the absolute worst. Their service sucks and they do nothing to improve it; and this is a nationwide problem with T-mobile. They are the junk food service of cell phones. This company has lied through their teeth to me and refuses to make their lies right. When I signed up with them; it was done on fraudulent lies of pricing and they sold me an out dated piece of cr*p for a phone from LG which many apps do not work on. I found out later that they sold me a 2G phone when 4G was out and active for over a year and never informed me of the fact. Again, they refuse to make their deceit and lies right and the government is useless to go to for help, even though we pay for agencies that are supposed to be out there to protect us against thieves like T-mobile. Below I gave them one star only because if you don't, they won't let you proceed; if the options were there I would give five negative star if possible. T-Mobile ranks up there as a criminal company in my book.

My service with T-Mobile sucks at home. Most of the time I have to depend on my local internet company to be able to receive and send phone calls at home. Voice cuts offs or calls drop. I shall be lucky if I get a signal by the window. I called thousand of times and every time I speak to technical support and promised to be called. No body calls and the case dies right there. The funniest is that when I call again and ask about the case, it like they never heard of me.... :). In addition I have also to use my local internet provide to get good internet. Truly, it is horrible, I am stuck with them because I am paying monthly for their phones. There are many other locations around my house where also I do not coverage at all.... I mean literally at all.... phone and internet....... My phone there is only a piece of plastic and metal.....

I’m retired from the army so I use a lot of data. I practically ever turn my phone off listening to (Podcast,Pandora,Youtube) while working on things. I was with at&t for 12 years and had their 1st unlimited plan the entire time. Never once did I ever drop 1 single phone call! Never once did a video not load. We left at&t because every year our bill would get higher and higher for no reason. We decided to go with T-Mobile because they were offering new phones. Little did I know unlimited plans are not created equal. I’ve used 40GB and I’m only halfway through my billing cycle and my internet will not work! Nothing will open and everything keeps buffering. Netflix won’t even work! Last billing cycle this happened to and lasted for an entire week. I’ve got 2-3 single bars at my house too. I randomly drop important phone calls and can’t make phone calls or texts inside buildings anymore!

T-Mobile's only issue is when in the mountains of North Carolina there is absolutely no service what so ever. If they could fix that issue all would be just great their plans and prices are the best.!

They sent my bill to collections after three days! I cannot believe how horrible the customer service is. I closed my account April 16th largely because I hate dealing with the call center in the Philippines. The English is bad and they make way too many mistakes. I was also promised free roaming only to discover T-Mobile roaming is horrible and the phone doesn't work in many places. I received my bill on April 30th. On May 4th I called T-Mobile to pay the bill but the Filipino staff refused to help me if I didn't know my pin (which I forgot a long time ago). Within three days the bill went from $88 to $110 and I received a notification on May 6th that the bill was with a collection agency- I make 6 figures! I can afford a $75 bill. I’m so sickened by this company. Not to mention the awful call center in the Philippines where no one knows what they are doing. The company promises all of these things and does not deliver. By far and above, my WORST experience with a cell phone company. NEVER AGAIN. The CEO should be ashamed of the state they have let it get into.

Please read! Horrible company! I was told by corporate that they bought Sprint, who I have been with over 10 years. That Sprint was going out of business and I needed to switch. I go into the store in Gallatin, TN which no one knew what they were doing. I was told it would be no problem, no fees and no hassle. Well, I should have walked away. They hooked up one line with the others to be hooked up in two days. We went back in two days later and they wanted us to pay $400+. So, I asked to close everything and return my phone. They wouldn’t return my phone and told my husband they didn’t have it but, I had just unlocked it 20 mins earlier. Robert (manager) told my husband to go to Sprint as soon as possible switch back to them and call him so, he could close the account. Which we went to Sprint and my husband called Robert back and he wasn’t there. The manager at Sprint had told us they should have given the phone back to me. We had to wait until Monday. We call Robert on Monday and he tells my husband that he would have to call customer service to close account. Another lie! We called corporate to see if we could get my phone back and close the account. They wouldn’t return my phone and had a hard time trying to close the account. They kept trying to get us to say with them. Why would we do that we don’t have any of their phones and honestly the whole experience was horrible! I wasted over two days of my time dealing with all of this. We also, will have a bill from T-Mobile and Robert says he would take care of it when it comes in. We will see if that’s a lie too! Update soon to come!

I have been with T-Mobile for many years and of all companies with whom I have had a need for customer service they are by far the worst. They never have answers and treat me like a third class citizen. Coverage is just fine if you happen to be in a metropolitan area but, get out of town and you may as well roll down the window a yell. Lies are common and follow ups are non-existent. In one instance I replaced my SIM cards with cards they sent me to update and everything was fine on two of my phones. The third was a different story. The number of the phone didn't show up in device information under phone number. It said unknown. I checked and they said it takes up to 30 minutes to update so I waited. Nothing happened. I checked again and they said it takes 30 to 60 minutes update. Still nothing. I checked again and they said it can take up to 72 hours (3 days) to up date. Well, guess what? "Nothing"....I had to practically threaten court action before they agreed to send a replacement for what was apparently a defective SIM card. All in all, T-Mobile is the worst there is but, I'm stuck with it because no one else has a prepaid plan that gives the payment flexibility that this one does and yes, that is a plus but a very small one. With all the other problems I sometimes wonder if it's worth the aggravation. I don't live on my phone so I'll live with it and I'm too old to change now. By the way, the reason they sent new SIM cards to me was that they said mine were old and they literally guaranteed that my signal would improve with new cards. So much for guarantees. The new cards were sent free but, when one proved to be defective, they wanted me to go to a T-Mobile store and pay $30.00 for the replacement. 'Nuff said.