T-Mobile

I was a Sprint customer that was forced in the direction of T-mobile after the purchase/merger with sprint. My experience since then has been VERY subpar. T-mobile seems to have no real concern with Sprint customer's nor Sprint's 3rd party vendors(asurion). I have spent at least 24 hours of my time over the course of 6 months dealing with a defective device from asurion. I have spent another 24 hours trying to reason with sprint/t-mobile about the issue. I have spent at least 36 hours trying to find a physical location that was willing to help, with NO prevail...THIS COMPANY IS NOT CUSTOMER FRIENDLY. LOOK ELSEWHERE FOR SERVICE.

I was debating changing service from Verizon to Tmobile because of price. We did decide against the move because the connection was not as stable near us. This was all fine. However, when I went to cancel the lines, we had started, the lady on the phone did it incorrectly. 6 months and half a dozen employees later, they have now sent the bills that we should not even be receiving to COLLECTIONS. I am beyond myself with frustration. The phone lines have NOT been used and I have been trying to cancel them since October of 2020. It is now Mid 2021 and NOT one single employee or supervisor seems to know how to cancel the lines. They all apologize and agree it is NOT my fault and yet...here we are with them dinging my credit over phone lines I do not use nor want.

T-Mobile is just terrible and dishonest. Two months ago, I suddenly lost access to the network. The next day, I went to the store about it and was told it was my phone. I was not convinced but they left me no other choice than buying a new handset. It turned out that I had lost access because it was in fact T-Mobile who had improperly assigned my line number to a SIM card on another phone, something known in the industry as a SIM swap. Then the store had in fact concealed the real cause and deceived me into buying a new handset, even charging me an upgrade fee. When I complained, T-Mobile nickel & dimed me. I filed a complaint with both the Better Business Bureau and the Federal Communications Commission and T-Mobile responded with a bunch of lies, trying to sweep the issues under the rug and avoid any regulatory problems. I suspect that thousands of other customers have been deceived the same way.

HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE. DO NOT USE THEIR SERVICES IF YOU WANT TO AVOID PROBLEMS! On 3/12/21 I went to the T-Mobile store managed by Ivan Martinez inside the Millenia Mall in Orlando, Florida. I was interested in getting a new iPhone 12 Pro with T-Mobile on their Magenta plan. I was approved to make 36 monthly payments for the iPhone 12 Pro, apparently under the Jump On Demand program. On 3/14/21, I returned to the store with my wife Aixa Figueroa, to get her on my plan. The manager of the store offered us the buy-one get-one-free iPhone deal. They informed us that since I bought my iPhone 3 days, we would qualify for that deal. We left that day content with two new iPhone 12 Pro’s. However, the next day my wife noticed that her iPhone 12 Pro with T-Mobile was not receiving any calls or texts. Instead, all her phone calls and text messages were going to her old iPhone Xs Max with Verizon. We went back to the store at Millenia Mall on 3/15/21 to inquire about this problem. They stated that it could take as long as 72 hours for a number to transfer and for us to remain patient. As they accessed my account, they also realized that they made a mistake because we were not supposed to get the buy-one, get-one deal when the first phone was bought on Jump on Demand. In order to correct my account, they made us pay $50 additional dollars to satisfy the down payment amount for the Equipment Installment Plan (EIP), and they also changed our Magenta plan to the Magenta Plus plan, which we did request. We were unaware of the change to Magenta Plus until we returned to the store two days later on 3/17/21, because my wife’s iPhone hadn’t activated with her phone number yet. By 3/19/21, my wife’s phone still was not activated with T-Mobile, after Verizon already released the number and the plan was still Magenta Plus. Our problems failed to be resolved, therefore we returned on 3/19/21 to the T-Mobile store at the Millenia Mall to express our dissatisfaction to management and to request a complete refund on the items bought. The store manager agreed to return the entire amount we spent on the devices without charging a restocking fee. Before leaving the store, we made sure to remind them to close our account because we did not want any recurring fee on our checking account. They assured us the account was terminated and that we would not receive any further fees. They told us to not worry about anything else. On 5/1/21, I receive a charge of $224.25 on my account, making me overdraft significantly on my account. That same day, I called T-Mobile to inquire as to why I was charged if my account was closed on 3/19/21 and I no longer had the T-Mobile iPhones. They continued to explain that they were not going to refund me my money because this was a pro-rated charge that I supposedly owed for the month of April 2021. This was impossible because I closed my account on 3/19/21 and was no longer using their services. I demanded to speak to a manager, and eventually they agreed to return the $224.25 to my account INCLUDING the $35 overdraft fee my bank charged me. On 5/1/21, I received a refund for $35 from T-Mobile but I never received the rest of the $224.25 that they promised to refund me. I waited for a week for that money to be refunded but never saw the money back in my account. I called back 5/7/21 and re-explained the situation to multiple T-Mobile customer service representatives. I was eventually assured that the refund would be processed and within 72 hours I should see my money back in my bank account. A week passed and I still did not see my refund in my account, so my wife called on 5/14/21 and spoke to multiple T-Mobile customer service representatives, and AGAIN was assured that we would no longer have to call T-Mobile for the refund because the issue would be resolved and the $224.25 would be placed back into my account. They placed another refund “request” and had me wait for my money. On 5/19/21 we call AGAIN, only to find out that the refund request had again been denied. T-Mobile has taken much needed money from me for an account that I closed on 3/19/21 and now refuses to refund me money that I rightfully own. Every time we call and get ahold of a T-Mobile manager on the phone in attempt to get the problem resolved, our phone call magically fails. I am the only person who works in my household due to the COVID-19 pandemic and this situation has paced my family in a very unpleasant financial situation. I would like T-Mobile to return my $224.25 that they took from me for an account that THEY failed to close on 3/19/21 when we requested it of them.

I have constant issues with service, data, tower which is located a few miles of my house. I have used technical support and they do they same thing to refresh to tower and explain tower issues.I had been suggested new phones and a cell hotspot which they do not provide. I had to look for one to purchase. My connections with calls and data are not up to standards even doing what was suggested. I am bed bound and need reliable service. I have connection issues to make a call. I have issues of calls being delayed to people I call even after I hang up. I have consistent dropped calls. Messages aren’t received by others for hours. Customer service is better in ways than others but have issues of correct documentation and notes not being documented for correct services to be provided. I would give zero if possible!

Really negative 14. Forced to choose one star. Tmobile experts my left toenail. 3rd time not a charm. THEY LIE. Say "free" to close the deal then you get a $275 bill for the "free" equipment. Billing wrong and over charged EVERY single month. Hours on the phone twice a month to correct. I was told it was corrected and here comes another outrageous bill for products and services that I never ordered or received. Don't Don't Don't fall for it. They are horrible!! Hidden charges??? You bet in spades. All three experiences with them over 10 years exactly the same. Oh! And let's not talk about their 5g network that drops calls and crashes your phone internet. They are "expert" rip-offs and liars. Straight Talk. No issues and very affordable and fabulous customer service. No taxes, hidden fees, wrong billing, hours on the phone with dummies, dropped calls and service coverage better than anyone else that I've used. 83% of reviews are bad. Go figure. Have an awesome day ya'all!!!

T-Mobile is just as bad and the Internet Service Providers by selling compromised cellphone as a sale. T-Mobile Android cellphones are compromised and design to eavesdrop on their customers, causing frequent dropped calls, low or no signals although your are standing next to their cell tower. You will also receive denial of service if you complaint to loudly or to much. Overcharge for data never used, cloned calls due to their illegal wiretaps on the service of targeted victims. Verizon will trick their customers into signing 2 year contracts, then near the end of your contract, your cellphone is compromised, this is to force the customer into purchasing a new cellphone with another 2 year contract for compromised services.

T-Mobile Is The Worst Company I Have Ever Dealt With In The Whole Wide World The Person That Owns This Company Has No Value In Their Customer's That's How Money Hungry These's People Are They Hire Illegal Immigrants Or Foreigner's To Work For This Company Take Over Companie's Like MetroPCS Allowing Their Employee's To Degrade American's Especially The Black Customer's I've Been With Metro PCS Since 2003 It Wasn't The Best Company At Least You Had A Voice T-Mobile Bought The Company Out It's Like Being On A Plantation Your Paying Bill With No Respect I've Had Every Plan On My Phone It Buffs All The Time Good Example My Billing Date Is On The 4th Of Each Month My Phone Is Buffing By The 12th Of Each Month Data Does Even Roll Over I Intentionally Did Not Use My Phone In February Black History Month To Prove A Point The Data Is Not What They Say It Is When I Called Them On March 3rd 2021 The Representative Said I Used Up All Your Data And I Kept Telling Her Over And Over For An Hour I Didn't Use The Phone In February But You Used Your Data That's when I made The Decision After 18 Years And The Last 6 Year's Arguing With T-Mobile I Made Decision I'm Not Going To Pay People To Degrade Me And Disrespect Me Every Single Month I'm Working Class We Don't Have Money To Give To Rich People 👎👎👎👎👎

T-Mobile raised my phone monthly service fee, I switched service in the middle of to keep my same number (30 years) to Consumer Cellular, didn't use ththe e full month. Then T-Mobile tried to charge me for the next two months, when I disputed the charges on my credit card they charged me a $20.00 fee each time. I filed complaint with the Indiana Attorney General, found out they were charging me for a phone I paid cash for, They reversed the charges, but didn't take away the dispute fees of forty dollars. T-Mobile wrote the Attorney General that all was settled, then they charged me another $23 dollars on my credit card and turned my account over to a collection agency for the $40.00 dispute fees. I was told that everything was clear now, we will wait and see, the attorney General is not happy and refused to close the file. Horrible service and a scam overcharging and trying to scare me with a collection company. Stay away from them. T-Mobile dispute this post I have all of the information

T-Mobile at first appeared to be a step up from Verizon's shoddy customer service. I was able to set up cellular services with T-Mobile and have my phone numbers ported quite easily via phone with their representative(s). That always seems to be the easiest part when attempting to obtain any service - T-Mobile is not an exception in taking potential customers hard earned cash and in a prompt fashion. Their reps were courteous, friendly and appeared to be quite knowledgeable — again, a step up from Verizon. However, and stay with me here for this is almost amusing (emphasis being on almost), T-Mobile sold me cellular service for an area that they do not provide cellular coverage for. Yes, you read that right. They obtained my location information, verified my location information and then sold me a package for non-existent cellular services. What?? Now I am in the process of finding yet another cellular company that does indeed provide cellular coverage for my area. Third time lucky it's been said. We'll see. There is an issue on the table here of the money I paid this company for the activation fee for such non-services. The first rep I spoke to said she couldn't refund an activation fee which led me to speak with a supervisor. This supervisor initially said the same thing — stating she was as high up in management as I could go to have this issue resolved. She was it. Excuse me? - I think not. As usual, I persisted and between her speaking to her management team (of which I was just informed didn't exist), they were able to circumvent the inability to refund the activation fee to my bank account by issuing a pre-loaded debit card for the activation amount that I could use anywhere as a debit card. This said card is "supposed" to be mailed to my home address — but "be advised it could take some time arriving". I am a bit hesitant to believe that said card will actually arrive considering that this same company told me their cell services covered my area, sold me a cellular package and took my money quickly in the process of doing so. Are they to be believed or not? That remains to be seen. This supervisor, like so many other sub-par businesses, was apologetic that I was sold such services but I grow weary of such glib apologies from such companies. They are not the ones spending countless hours having to rectify issues that have arisen solely due to their very own ineptness. It is far easier to give lip service than to get on the horn and have these issues resolved in just as quickly a manner as they were in quickly extorting good money from their customers. I told this supervisor that I would be filing a complaint with the Federal Trade Commission for Fraudulent Business Practices - for selling services to consumers that simply do not exist. Her reply was that it was not fraudulent. Pardon me ma'am, but this practice has fraud written all over it unless I am mistaken in the meaning of that word — which in this particular instance, I think not. There's also the issue of my spending even more of my good money in purchasing a T-Mobile compatible phone, but we won't go into that issue for fear of this company turning tail and hitting the road running. It would be highly unproductive for me to waste my time attempting to do so. At the beginning of this review I stated T-Mobile's customer service appeared to be a step up from Verizon Wireless customer service; however, Verizon never sold me cellular service they were incapable of providing. If you have to make a choice between these two I would suggest Verizon. At least you would have cell service while attempting to resolve your issues of which Verizon will inevitably drag out. If you can avoid these two companies altogether then I would highly recommend going elsewhere for your cellular services. There are many to choose from. Do not settle for sub-par services. You are not at their mercy and you are deserving of quality service.

We have had nothing but trouble with T Mobile since Sprint merged with them. We upgraded our phones with our "free upgrade" and got charged $300 for each one ($900 total). Got that mess fixed after MULTIPLE calls. They were taxing us for THREE different cities, we lived in one. Got that refunded. We qualified and got the Govt Employee discount for hubs phone, tax exemptions, and the Freedom Plan for the other phones. And yet, they somehow kept removing both discounts and our tax exemptions AND changed our plans with our consent "to a cheaper (for them not for us) plan." THEN said they had no record of us applying for the discounts/exemptions! BUT miraculously found it when I confirmed we had the email stating they received it and it would be applied. THEN our bill shot up every month over $100-150, same song and dance every month. Only last time I spoke with a supervisor and told her I would not be remaining as a customer if I had to call them every single month to correct our bill. She "guaranteed" me it was fixed and would not change and gave me an exact amount it would be. BuT, SAME THING THIS MONTH. Only now, another "supervisor" said there was "no way our bill is that price." And argued with me that the Freedom plan wasn't removed when it clearly said "canceled" though not by us! After a lengthy discussion, him basically calling me a liar, saying they "had no record of anyone guaranteeing that and that my bill was correct" and me explaining that we never authorized anyone to "change our plan" and that breaking a guarantee/making changes to our plan without consent would be a breach of contract costing them more than us, they somehow confirmed I did indeed speak to someone. (Imagine that?) And all this after I KEPT saying it was a PHONE CALL not a chat. Marvin couldn't get past the fact I CALLED not chatted with them last month. He kept saying he couldn't "find" my LAST phone call. Not hard since it was my last interaction with them. Even said the "discounts I got last month were a one time thing." No, they were refunds for over billing! He said I paid one amount when the bill clearly show I paid a different amount. Now we DO have that "low price" for a year now because they DID record the "guarantee" we were given by the other supervisor (who was great) and it is contractuaĺly valid for 12 months, even though they believe it was in error. BUT NOT A SINGLE APOLOGY from Marvin, the one who said I was wrong. Removed over $2500 in over charges the last 3 months! At least it gives us time to pay off our last few credit cards and change companies. Never had these issues with Sprint. And we will not be staying with T Mobile. Worst company we have ever dealt with. ALWAYS ask for the conversation transaction number and keep it. Always check your bill. They remove discounts every month that are supposed to be for your entire contract. They conveniently lose any applications you file on time and can't ever "find" conversation from previous calls. Always call. Don't use the chat unless you screenshot all of it. Can't wait til we leave. They broke the contract so many times we can legally walk away and owe them nothing after only a 4 months with them. They can't get a single thing correct. Never had problems with Sprint. Worst merger ever. Worst customer service. Will NOT be staying with them since legally we can leave our contract without repercussions.

Horrible experience! I was going to switch to them but after them wanted a ridiculous deposit decided not to. So the guy at the store front cancelled the set up and order. Or so I thought. They keep taking money out of my bank account for a service and phones that I don't even have! When I call customer service I get the run around. If you ask to speak to their supervisor they hang up on you. The actual store front tells you they cant do anything because on their end it shows cancelled and locked. Total Scam! Worst experience I have ever had with a phone service. What they are doing is illegal, I have a feeling I am not the only one going through this. Maybe they should have a class action law suit or something started against them.

Extortionists. The "service" they provided was a memory chip they sent me that caused my I-phone to crash literally rendering it useless until the T-Mobile chip was removed. Tried help from customer service and they couldn't figure it out. They changed my phone number when I asked to keep the one I had. Then when I tried to cancel their service they sent me on a wild goose chase from store to store to finally cancel after a week of trying. And then after all of the trouble their "service" provided me they send me a bill for $254.69 which is twice as much as they initially said the "service" would cost, then threatened to report me to the credit bureaus. Sounds like extortion to me. I tried to submit a picture of the bill but it exceeded memory requirements (5MB).

The worst coverage I’ve had in 20 years. Terrible customer service (apathetic, mechanical, written scripts). Because of the terrible coverage, we need to get a new carrier. Then we find out what the scam really is. When We signed up for a no contract, unlimited plan, I was going to pay cash for my phone. Salesman told me a number of ways it was better to pay it over time. I bought his lie. I have no contract, but it cost me 800 dollars to terminate my relationship with this provider. 400 of it was punishment fees for leaving t mobile. Worst experience in telecommunications I’ve had. 2020 MoneyTalks news article rates t mobile and sprint as the total disappointment they really are. Out of 33,000+ consumers, it is the worst rated company on all fronts. And all the employee “support”are poor performing, disinterested individuals.

Switched from Verizon to T-Mobile for new IPhone Promo and perceived better pricing. Not enough signal at my home needed a Cell Booster. Lots of area around me with poor service. Areas with 4 bars of 5G no faster and sometimes slower than Verizon 4G bases on SpeedTest by Ookla. Video in text not supported. Beautiful video is downgraded in size to become such low quality they are unwatchable. I text a lot of video's to people. They can text me full quality 780P Video I cannot send them any. You get what you pay for. I regret going with T-Mobile. Customer Service works really hard to make you happy. They are good people. Company over sells its services in Marketing. I mam an unhappy camper.

I have had a Sprint Business plan for over 8 years. The service has always been so so but the price and store assistance was decent. After a while a business account rep was finally assigned to me. I wish she wouldn’t have. No sense of time when it comes to responding. I’ve been waiting tmfor months for credits for over charges, weeks to even get an email or phone callback from 2 reps that are supposed to be servicing my account. I can’t even get a phone canceled or ordered without jumping through hoops. Stay far away from T-Moble/Sprint business. They have terrible customer service and ethics. Maybe I’m not a big enough client since I only have 28 lines with them.. Switching to AT&T

I cannot strongly enough discourage any and all to avoid the new T-Mobile. First, I was T-Mobile customer years ago and I was very much impressed by their customer service. I moved to a new location that had a worthless T-Mobile signal, so I had to switch to AT&T. Years later, I rejoined T-Mobile. Despite their promises that they had a good signal, it turned out T-Mobile had a very inadequate signal at my new address. After 7 months of waiting for T-Mobile to provide the promised signal boaster, they told me to find another carrier. They were unwilling to compensate me for 7 months of crappy coverage. When I left T-Mobile, my ex-wife spun off her own account, which was supposed to include her phone on her line on which she was making payments. That same afternoon, I went online to pay off my balance. T-Mobile had left her phone on my account. I called immediately, and they agreed they'd made a mistake. After 30 days of them not being able to actually make this phone go to the ex's account because their computer system has/had a glitch, they offered to just give me a credit to zero out my account. The next month, instead of a credit, T-Mobile doubled the charge. After many, many, many calls and countless hours of my wasted time, as well as a letter to the department which handles disputes, I was sent to collections. Sadly, the company I had switched to was Sprint because their coverage map showed great coverage where I live (BTW: the area where I live has no access to broadband, so my phone is my only access to the world), but what their coverage map showed wasn't true. A few months later (right after Sprint and TM merged), the closest tower to my house went offline due to a part that is indefinitely backordered with absolutely any idea by Sprint/T-Mobile when that tower will work again. No compensation for this either. I went to Verizon. When I tried to pay off my Sprint leased phone and close my account, T-Mobile did everything within their power to keep my account open so they could continue charging me. You cannot cancel your account in the app or online. You MUST call and wait and wait and wait to talk to someone who will tell you that you have to call another dept, and start the whole process over. That would be bad enough, but even after you find the right dept and tell them to close your account, they refuse. You must provide irrefutable justification as to why, and they deemed my experience with them as not enough - so they just kept putting me on hold, transferring me around, and asking me over and over what they could do to keep me from leaving. Did NOT matter to them that my number was already ported to VZW weeks earlier. I spent hours on the phone, chat, and in the store before they would close my account and agree to stop charging me for service I was not getting or using.

I've been a T-Mobile for a while their service is good but there customer service and convenience needs extreme work I'm one of their prepaid customers who have to pay their bill using the website instead of simply logging into the app plus I have to constantly pay for a new sim card when I need one. I will be switching to Verizon soon because they allow their customers to pay through the app. They don't care whether you are prepaid or postpaid. T-Mobile wants customers but isn't looking out for their existing customers.

T-Mobile has the fastest service with the most coverage. Their customer service can be a little overbearing at times, but overall T-Mobile is a great company.

T-mobile is a good phone service. You do get what you pay for. The plans are fairly affordable and the T-mobile Tuesday perks are a plus! I have good signal everywhere I go for the mot part and the data is very efficient.

We chose T-Mobile because of their rates and international plans. We left T-Mobile after a year because they lied to us about several things: 1. They aid that our area didn’t have good service but that improvements were being made to correct those issues within 1 month at the most. Those improvements never happened. 2. They told us that we had to upgrade to new phones when we transferred from ATT. We found out that that was a lie. This lie cost us approximately $1900. 3. We were told that if T-Mobile couldn’t provide us with service in our area they would release us with no additional phone fees. Again a lie: we had to pay approximately $700 to leave T-Mobile for Verizon. 4. Even after paying phone fees that continued to lie when we attempted to transfer our phone #’s to Verizon. T-Mobile stalled almost a week in unlocking our numbers which violates government policies. THIS IS THE WORST CELLULAR COMPANY EVER WITH THE WORST CUSTOMER SERVICE (EXPERTS ha!) I’VE EVER DELT WITH IN MY 25 YEARS OF HAVING A CELL PHONE!!!!!

NUMEROUS COMPLAINTS NUMEROUS TICKETS PLACED BY TECH SUPPORT AND STILL NOT RESOLVED. PHONE 1+8 DOESN'T WORK WHEN YOU ARE PLACING A CALL TO ANOTHER 1+8 PHONE. Joined TMobile in July to take advantage of the 1+8 phone at 50 percent off. I purchase 2 of the 1+8. One for me and one for my husband. Ever since I joined in July calls between both of our phones only work 25 percent of the time. Calls to other people is ok since they have other type of phones. Problem is calling each other on the same brand and model phone 1+8. I've been complaining every few weeks and Tech Support has been writing "tickets" but the problem is still there. Technical support keeps saying there's an issue with the software of this 1+8 phone and they are working on it with the manufacturer. I've been hearing the same excuse for 3 months. You hear a silence for 30 seconds then go to voicemail. Other times one of us cannot hear the other when by a miracle the phone rings and goes through. We end up having to text. Check the history on BOTH phones and you'll see the same number dialed repeatedly because we are unable to establish communication. We are in our 70's and I'm staying at my daughter's because I had surgery 2 weeks ago.he's also 70 and is incommunicated at our house not being able to call us in case of an emergency. TMobile deserves a rating of -0 Now you are replacing both phones with the same brand as the one we already have and DON'T WORK when you try to make a call to the same type of phone. RIDICULOUS!!!

I was a sprint customer since 8 years or more, recently I changed job that t-mobile BYOD plan was offered for my employer. I called to use that promotion, first they made me to create a new account in tmobile and transfer all of my numbers to tmobile (while sprint and tmobile were merged) . No! it wasn't easy I become a tennis ball between these two sprint and tmobile for days and hours. After couple of weeks trying different methods of calling sprint , calling tmobile, going to store, trying online I eventually made the transfer happen once I stayed in store for a whole day with the store rep trying to get someone to help the transfer by phone. After that the process of creating BYOD account was done and then transfering my old numbers from normal tmobile account to this BYOD account started. I have been calling them , everytime being transferred to multiple people and explain things over and over it is been 12 hours yesterday 4 hours, this morning 4 hours and another 4 hours on the call with them to make my phone number transfer from one account to another. Everytime they promise me it will be done in couple of hours and then it is not done yet!! very frustrated with the customer care and the whole organization! no one reads the record of the other person, if the call gets disconnected no one calls me back! and they have been making me to go through the same process with a new set of reps again and wait on the line for 30 minutes every time.

I've had t mobile for over 6 years and they never seem to let me down when it comes to issues with my plan, phone and or service. I've finally had enough and decided to share the final straw. I have a Samsung galaxy s20 ultra which from day one has not worked properly. My service is terrible, I have to constantly retry outgoing calls, incoming calls go straight to voice mail, text messages don't send, can't receive messages, and when I finally do get some type of decent service messages will come in 6+ times. I'll have full bars and no service, 5g signal but slow to no internet connection. Extremely frustrating paying for a 1500$ phone with cell service to use as a wifi only device. I have contacted t mobile numerous times to resolve the issue and over the past 8 months have been given different troubleshooting methods that never resolve the issue. Finally yesterday an associate tells me it's a software issue from Samsungs end, which is a little confusing to me, seeing how I never heard of these issues with other carriers on the same phone. They only offered to have me trade in my phone for a lesser phone. Or pay more money for a better one. Not taking into account that I paid about 600$ on this phone already. Which is extremely unfair to pay for a phone for so long that has not functioned properly. T mobile has given me so many issues I try to be understanding but this is it. I would not recommend T mobile to my worst enemy. Such a failure of a company. Taking so many steps backwards acquiring sprint who has the worst cell service out there even worse than budget services. Suck it T mobile!

HORRIBLE CRIMINALS! They LIE about EVERYTHING just get a dollar. Their rep STRAIGHT UP LIED to my face and said my phone would be unlocked (so I may use w/another carrier), as long as I paid off the ACCOUNT BALANCE. She said she would have her manager expedite the request and have my phone unlocked in 2 hours and that she would call me back personally to see that is was unlocked. She did call back, but the phone NEVER unlocked. When I spoke to 2 different reps, they told me there's an EQUIPMENT balance (which the previous rep I spoke with NEVER mentioned) of nearly $400 that has to be paid before they will unlock the device. T-mobile was already charging me $147/month for a SINGLE (ONE PERSON) phone line, so that tells you enough right there. I just decided to switch data to the FREE NEW CELL PHONE furnished by AT&T (which offered me BETTER cell phone plan for $80 LESS and month than criminal T-Mobile. GOOD RIDDANCE, I WILL NEVER EVER USE T-MOBILE SERVICES EVER AGAIN AND WILL MAKE SURE EVERYONE I KNOW DOES NOT OR DROPS THEM ASAP.

I dont have much complaints for the the 15 year I ve been with them 2002- 2015 and 2018 till now, but I have noticed twice so far that they literally make up false charges on your account, especially when you are signed up for a automatic payment withdrawal every month. And if you dont carefully watch what s going on, you will miss and they will keep on stealing from the millions of clients they have. this month i was $30, next month could be $3 but it still a theft. This month I was charged $138 instead of the $109 I am supposed to pay. I immediately noticed and called to see what s going on and I was informed that they did some changes on my account (unauthorized of course, and without my knowledge) and this is why my bill was $30 extra. They apologized and issued a credit,. this is the second time I caught them cheating by making up false charges and they always apologize and refund them. But the only reason i noticed was because both times was amounts over $20. If it was something like $5-$10, I d never noticed. This is a SCAM, a theft, Be careful with them! Always watch your bills. If I catch them once again, I am done for good with them.

After 15 years, my relationship with t mobile is over. Yesterday I called in to upgrade my phone. I was told of an offer that I agreed with...but they would not mail me the new phone, I had to go to the mall in person to complete. As we are in the mist of a global pandemic, that seemed problematic. At the mall, after waiting in line with mask, I was told that was not a valid offer and would have to move to a new contract at a much higher cost. At home again was told not to worry, go back to the mall and have the manager call in to verify the deal and that there was a notation on the account to satisfy the manager. At the mall I was turned away again with the admonishment that “ customer service will tell you anything to get you off the phone and in the store”. After 2 visits to a Covid hot spot mall, I now need to self isolate from family for 14 days, as a family member has a compromised immune system do to cancer. T mobile has gone from ‘cool to cruel’ I will now try a new plucky upstart company called Ting with fingers crossed.

We switched to T-Mobile December 2018. Upon receiving the first bill, we noticed we were being charged for protection 360 on 2 of the phones which we did not authorize. On February 22, 2019, I visited the store and spoke with the person who sold the phones and plan to us, Kyle C. He said the credit would be on the bill and it would take up to 3 billing cycles to appear. We never received the credit. He also gave me his personal cell number so that I could contact him if the credit did not appear. In August 2019, we had to cancel our TMobile plans because my son was starting in college at West Virginia University and there was absolutely no reception with TMobile. I was forced to pay in full for both phones which were BOGO at no fault of mine. I spoke with so many representatives about this and they repeatedly referred to the contract that was signed. Although I am still extremely upset about this, I have had to put it past me and move forward. I spoke with Kyle in the store again in August after texting his number with no response. In regard to the refund for the protection 360, which was never removed from the bill, was now totaling $210. His response was that I had cancelled the account and therefore they couldn’t credit me the money owed to me for the plan. After some back and forth, he said he had to have his regional manager take care of the credit. He was going got contact her and let me know. I visited the store again in December 2019 because I still had not received the refund. Kyle avoided me for a period of time, then went to the back room and closed the door. I asked one of the sales people to let him know I needed to speak to him. He reluctantly came out and looked at the account. He said he saw a credit being processed on my account but didn’t know how much or when I would receive it. He also said at this point I had to call customer service to help any further. Tonight, I called customer service. They told me I have to go to the store and request the credit. The store is obviously closed due to COVID 19. I’m am at the end of my patience with TMobile. Between being forced to pay for both phones on full ($1500) so that I could communicate with my college son and not receiving the refund )$210) I have requested numerous times for something I did not authorize, I can honestly say I am ready to take legal action at this point. Bad move switching to TMobile! Don’t do it!!!

I've been a paying customer for almost 7 years and i wouldn't switch for anthing great service and customer service as well..t-mobile keep up the awsome work!

Customer service is fast and they take care of your concerns. They are flexible with payments if you need more time to pay. They are just very easy to do business with.

I am on a family plan. This plan was set up by my nephew. Every time I call in I have an awful time getting my issue taken care of. The customer service representative tells I am not on the family plan, I have no insurance for my phone and I can not get any help.

Been a Tmobile Business customer for ovet 6 years. Bill and coverage has never been an issue., until now. Since, the latest updates my services have degraded. Slow internet, slow connections time to calls, dropped gps. Did the whole troubleshooting thing. Replaced my SIM card and it's still has not fixed the problems. I'm not about to pay for an upgraded phone when the service is not reliable. I'm giving t-mobile a few more weeks and if the services do not improve if I'm switching to Verizon. They have plenty of honest, true deals for new customers.

Not the best cellular service, they lie about how they have the best service anywhere in the nation. But in reality I can barely get service when I’m at work, especially in the basement. I took a trip to New Mexico once and could BARELY get a 1 bar. And the data plan that my family uses is never enough but we always pay over $200 each month for it??

I have never had a problem that T Mobile wasn't able and willing to solve. That's why we have added family members and have been with Tmobile for over 15 years

T-Mobile is a great service provider. They are cheap and has great customer service. Some areas do not have as strong of a connection as others but it's still probably the cheapest plan out of all the carriers I've ever had.

My experiences with T-Mobile have all been positive...excellent service, excellent phone packages, and very competitive phone selections & phone promotions.

Since metro PC's and t mobile have come to be one company there service is not worth what I pay. Sometimes my phone works and sometimes it doesn't. I'm 61 years old and on disability. I pay 66.00 a month plus there McAfee doesn't work at all. I'm paying insurance on that and it doesn't protect my phone or my information at all. I have been hacked several times in the past year and they do nothing about it. I'm about to change companies. Been with metro PC's for over 4 years and they and TMobile only care about the money. I was sold a phone that was outlawed in the United States but they never told me that at all. Now I have to deal with a phone that won't up grade or anything else. I have to factory reset the phone every 6 months and when I do that I lose all my contacts and other information . That is very bad if them very disappointed 😞☹️😔.

We used TMobile for over 12 years, and the only real positive thing was the low cost. We had major issues with coverage and signals dropping, and when we tried to switch to a prepaid carrier, TMobile wouldn't release our phone numbers. We ended up having to switch major carriers in the end.

I just purchased the SyncUP Drive device for my car. Since I am a computer technician, I use mobile hot spot often. I was reading up on this device, and I thought this would be a perfect fit for my job. I have unlimited hot spot on my phone, so I can tether this with the device so I don't have to open my phone everytime I need to get on Wifi. I bought the device, and after about an hour of trying to get the device to recognize in the app, it finally started working. Here is where it gets interesting: I asked the representative that I was talking to if this was data limited or did it tether to my account. She told me that I had 2GB of hot spot. I was shocked! I said, are you serious? How come the plan details was not explained to me when I bought the device? Had I known that this "hot spot" is limited to 2GB, I would have walked out of the store. And of course, guess who cannot return this new unnecessary device, because the rep told me to just use my phone as the hot spot? Without paying a $50 restocking fee, you are stuck with this device. This is not to say that the device is not handy for keeping an eye on your vehicle, but my main purpose was for the mobile wifi capabilities. The representative told me that I should have relayed this to the person who sold me the device. I explained that, no, your site should explain these plans so the person who is deciding whether or not they want to make this investment, has all the information they need. Anyway, I used to be a loyal T-Mobile customer. This has changed my opinion as it seems deceitful and dishonest, especially since I just bought it and they want to charge me half the price it costs to restock it back to the store. If you are looking to purchase this device, please, don't forget to ASK the sales rep about the plans that come with the device because apparently, that is not something they should do, unless you are buying a phone, then they have to ask you what plan you want because, oh, that happens to be an integral part of your mobile device. **This device was bought at the 400 Veterans Blvd. store**

We have been a T-Mobile customer (family plan) for many years. Their customer service is very good and pricing is very competitive. We have not had any major issues with dropped calls or lack of service.

Always helpful , They put the customer needs first, Always informing me when there's a promotion. My overall experience have been good with the cfg company

Just had one of the worst customer service nightmares with T-Mobile that I’ve ever had with anyone. We on Tuesday, December 31, 2019, tried to use their computer chat system to sign up for new service. It didn’t work, so we talked on the phone. The representative told us we could get 3 lines for $100 if we prepay, which we did, and said the 3 sim cards would be delivered on Friday. So yesterday, Friday January 3, 2020, the cards arrive but there are only 2. We call and get a recording saying we’ll get a call-back in one hour. That did not sit well with me. We have a problem and their routine is to get back to customers in an hour—what if we weren’t free then? In any case, they called. We (I say we because my wife and I took turns as this call went on and on) gave our info and our issue, talked a while, got put on hold, and then a different representative came on who knew nothing about our situation. We gave our info and told our story again, and again got placed on hold and then a different representative answered who knew nothing about our situation and we went through the routine again. This happened four times. We let the 4th know how unhappy we were. He assured us it wouldn’t happen again and put us on hold several times and kept coming back. He said over and over again, each time he returned, that the problem was that the payment was processed for two lines, not three. To T-Mobile, the fact we were mistakenly given two rather than three sim cards seemed an insurmountable problem that no one could possibly solve. Finally, we said, forget it—just give us a refund. We don’t want to deal with your company because we’ve never had such horrible customer service before. So he tried to refund our money. We are now 45 minutes into our call. He says he’s refunding it and then suddenly we’re on hold and a new guy comes on, a guy who knows nothing about the refund or our situation. He is very nice and apologetic, but he can’t in his dept. issue a refund, so he transfers us to person number 6, who does in fact issue us a refund (we hope—will have to see if it actually happens on our credit card). The call lasted an hour and 15 minutes. Also, we asked person number 4 to get us the supervisor and were told the supervisor would talk with us, but that never happened. I cannot fathom how T-Mobile is a large, successful company with customer service like this. Apparently, if a customer has what the reps consider a difficult problem (like the wrong number of sim cards being sent), they just hang up and let a new person deal with the troublemaker. Unbelievable.

I've never had any problems with t moble employees. They are professional and curteous. I do have a problem with service. Too many dropped calls, static and constant tower problems. Spots through out the city where i can't get service. So annoying when i have to be in certain locations for the day. I get lots of reason when calling for help. But, ya know, i don't care the reason. Im paying for 24/7 service. And I am tired of asking the person I'm speaking to to repeat what they said because there's so much static on the line I can't hear them

I've been a T-Mobile customer since jump street. The only cell phone company I've ever been with i don't have any problems with T-Mobile they've always treated us like family.

They sold me a phone that was to be discounted. I bought it, but paid full price by installments. They later said that I did not qualify for the discount because I was on the military plan. I rated them higher because of Tuesday Perks including free MLB TV and $0.10 off Shell gas.

T-Mobile is a great company thar is an innovator in technological advancement. I have been a customer for 15+ years and never ever consider switching.

Tmobile sucks... I had them back in 2004 and just came back to them in June 2019. I thought they improved since then but still play the same games trying to charge extra. I have had problems nonstop since I switched over. I did everything on the phone but waited for my devices to come in the mail, which was a week later (phones only) but wanted smart watches. Was told by the rep to go into the store once I received my phones and there more selections of watches due to the limited one they had available through ordering over the phone. I then went into a store, added watches but they tried to not give me the promotion. (Buy one get one free). Now on Oct 2, 2019 calling to not get a high bill anymore I wanted to take the two smart watches plus insurance off, which I thought I was doing but was told that they were suspended instead. They still informed me that a bill for those watches will still be charged, which don't make sense. Why would I still want to pay a bill for something that I can use once I pick it up. I didn't know it was a difference between canceling verses suspension, especially when still paying for something verses still paying for something and can't use. 🤔😡Was told that I will still have to pay the full bill in Nov due to just of it being suspended, don't make any freaking sense. Why would I continue to pay a bill and can't use them? Run if you ever think about getting service from them, besides all this internet dont work half the time, can't let my kids get on my mobile hotspot (dont have it) and I barely receive my calls.

Too put simply this is a terrible business. You get a phone put it inside a phone case have it break less than 30 days later and they refuse to trade it back because they have such crappy guarantees they last only 14 days like really? You think I am going to figure everything out on my new phone and see if there are any problems by then to report a problem. The second experience was with ANOTHER PHONE that laster no longer than a year replacing it over 5 TIMES!!! Each time having to pay them 5 dollars to replace THEIR FAULTY PHONE! From problems with the GPS not working, screen burning, to physical warping of the phone due to heat they expect me to pay for the new refurbished one. If you are wondering it was the LG G5. Now recently I found out they were charging me for a tablet that they gave to me for FREE as part of a "free promotion" for said crappy phone. Not using it for years cause I already had another tablet found out they were charging me for it. They won't return my money cause the "promotion rebate has closed out". "They," said you needed to go on the website to claim the promotion. Yep sure the only thing they told me was to mail in a 50 dollar rebate for the phone which wasn't even from them but the manufacturer. I think one of their employees set up the promotion as a transaction so he would get more commission off of it than if I was getting it for free. I'm done with these people I'm going to find another carrier that won't be treating me like absolute garbage. If they ever want me to recommend them they might have to dig up my corpse and puppeteer my body for that to happen!

In summary, here are the issues we encountered with T-mobile: - Coverage map is false advertising and flat out inaccurate (which after calling T-mobile they confirmed an area they claimed to have service in fact does not) - Customer service is brutal as you get bounced around reps that you can’t understand, have no authority, and never get back to you like they say they will - You signup for the monthly auto payment and it routinely just forgets the info and doesnt refill causing you to lose service. In all the services we use as a couple, this has been by far the worst choice we’ve made. It has nothing to do with the money. The amount of frustration that been caused by T-mobile has put us on a mission to share our story. I cannot stress enough how terrible this company is. If anyone wants to learn more or verify our situation, happy to discuss further or share more details. Do yourself a massive favor, and DO NOT SIGN UP FOR T MOBILE

Excellent customer service, easy access to my account and to make changes without having to call customer service, they have chat. Auto payments, excellent coverage.