Name: T-Mobile
Rating: 2.0

star star star star star_border

Christina Bliss Lehi, UT

One thing that I really liked about T-Mobile is that they have an low monthly pre-payment option for people who only use a limited amount of service each month. I found there customer service to be very helpful when I needed to switch phones. Options and service was very clear no hidden expense.

5 years ago

star star star star star

Braylyn Linford Lehi, UT

We have been with T-Mobile for about 17 years and they ya e been pretty good to us I do however feel like we should get some kind of perks for being with them for so long been they really have been a good company for us.

5 years ago

star star star star star

Syl North Port, FL

I switched to T-Mobile. The customer service was excellent. The employee was kind and patience when explaining everything. I have had good experiences with T-Mobile in the store or on the phone.

5 years ago

star star star star star

Jesse Rice Biloxi, MS

T-Mobile was my very first cell phone. It provided me a life line while in San Diego when I was going threw my military C school. Most other cell phone companies didn't have good service in the desert.

5 years ago

star star star star star_border

Tiana Moe Brooklyn, NY

It's not a bad service. Cricket had terrible service but was really cheap. Verizon had great service but broke the bank. T-Mobile is somewhere in the middle. We have a pretty good family plan, and I have service almost everywhere I need it.

5 years ago

star star star star star

Emily Galvan Lindon, UT

My phone has been linked to Tmobile for awhile now and I would never want to switch my phone plan. I have found that very few places have no service and it is a very reliable company.

5 years ago

star star star star star

Diamond Collins Jacksonville, FL

T-Mobile is an amazing phone company in terms of service and rewards. When my friends who are with other phone companies do not have service I do and they always have good deals on T-Mobile Tuesdays.

5 years ago

star star star star star

Kathryn American Fork, UT

Really great for those living or spending most of their time in the western United States. Also good to international travel! I enjoyed being able to contact my family anytime without extra charges while living abroad.

5 years ago

star star star star star

Alyssa American Fork, UT

I know there are always pros and cons with any cell service but I have had such a good experience with T-Mobile. Their employees are friendly and have been able to address my needs and concerns.

6 years ago

star star star star star_border

AK Riverton, UT

I had T-Mobile for a long time. I finally switched because I kept dropping calls (I think this just depends on your area and which towers are close by). I usually just shop around to find the best cell phone plan, and ask my neighbors if they've had good experiences with them.

6 years ago

star star star star_border star_border

Kathryn Robinson Riverton, UT

We tried T-Mobile for 2 years because of their low pricing and incentive packages for signing up. Unfortunately, we had really spotty service and couldn't even really make a call from our home. We live in a suburb, not a rural area so the coverage should have been fine. Customer service tried to help by restarting our network and giving us a service booster, but it still didn't help. So while the price was great, we ended up switching carriers because of the spotty service.

6 years ago

star star star star star

Sara S Tallahassee, FL

I love the services from T-Mobile such as T-Mobile Tuesdays and all the perks that come with it. However, I do think they charge a little bit too much for phone service but other than that I would definitely recommend them.

6 years ago

star star star star star

Amy Boren American Fork, UT

We have been with this company for 15 years! They are great to work with and I love the cost of their family plans.With 4 kids, 6 lines we have a great monthly payment and the customer service is great!!

6 years ago

star star star star star_border

Jennifer Bachan Dalton, PA

I have had T-Mobile since they were VoiceStream. I love the pricing. The only draw back to them is their coverage is still spotty out in NEPA in the mountains. With that said I will be getting a new phone which may improve the coverage.

6 years ago

star star star star star_border

Alyssa Boren American Fork, UT

The employees are very good at explaining everything in great detail. They make sure I understand exactly what I am, paying for. They have great customer service. I also love how I have connection almost anywhere I go, unlike my friends who have other cell service providers

6 years ago

star star star star star_border

Randy Scoville Pleasant Grove, UT

I have been with T-Mobile for the last 18 years. I switched from Verizon mainly because they beat my current plan price by a lot. I don't think the service of T-mobile is quite as good as Verizon, but their customer service is excellent, so I have stayed with them.

6 years ago

star star star star star

Sage Robertson Cedar City, UT

I have personally used T-Mobile for almost 10 years. I LOVE them. I appreciate the customer service, and the time they take for their customers. I love the price, and the quality of product is awesome.

6 years ago

star star star star_border star_border

Camry Draper, UT

I am on a family plan that supposedly has unlimited high speed data per month for each line. However, after my line hit 2 GB worth of high speed data, it slowed down. We talked to customer service and they looked at our account and saw that we are signed up for unlimited high speed data so they said they would fix it for us. Now, my line slows down after 4 GB worth of data. I believe the other lines on the plan we hadn't specifically asked to increase are still at 2 GB. Not sure why they still have it set to slow down at all considering we have an unlimited plan??

6 years ago

star star star star star_border

Isaac Kaysville, UT

T-mobile has been a great change for my family. We choose them because our friends recommend them and they gave us a deal to get more lines. They customer service was great. The guy who helped us even got us water while we were waiting. And my kids love the T-Mobile Tuesday surprises.

6 years ago

star star star star star_border

Brenda Spanish Fork, UT

I have had t mobile for 15 years. They are over all the least expensive than other carriers. Customer service has always been helpful and polite. If you are in a budget this is the plan to go with. You won’t be disappointed.

6 years ago

star star star star star_border

Lori Salt Lake City, UT

We have been with T-Mobile for quite some time and are very happy with the service. The price is great and the data never seems to be a problem. Sometimes when traveling our reception and coverage isn't great but not bad enough to look into another cell phone service.

6 years ago

star star star star star

Kelcee Young Pleasant Grove, UT

I love having a phone from T-Mobile!!! I love all of the services and deals they offer!! T-mobile always makes sure you are getting the best service and you are happy with the service you are receiving!!

6 years ago

star star star star star

Reese Pleasant Grove, UT

I have had T-Mobile in the past and their best thing is their prices. They worked for me and I used it mostly for business and I never dropped a call and the areas of service were very extensive.

6 years ago

star star star star star_border

wayne sanders Valley Center, CA

I am currently with Tmobile for my families cell provider. I have found that they have provided pretty consistent service and prices that work for me. I have had to place a line on hold before and I was afraid that they were going to give me trouble but there were no issues and no surprise fees or charges when I re activated the line.

6 years ago

star star star star star

Shannon Lehi, UT

I've been with T-Mobile for 17 years and haven't switched companies because of the great plans and coverage offered in our area. Very affordable family plans and unlimited data with almost all plans.

6 years ago

star star star star star

anonymous Pleasant Grove, UT

We have been happy with T-Mobile since we switched from another provider. We enjoy the good reception. The international call service has been helpful during a trip to another country.

6 years ago

star star star star star

Kymberlee Yack Orem, UT

i ran into a representative in the mall that convinced me to switch over a few months ago and let me just say i've never had better coverage. it's been great every since i switched

6 years ago

star star star star star

Hailey Nilson Salt Lake City, UT

I don't use T-Mobile, but I am considering switching over because my friend has it and I swear she has perfect service every place we go. We'll be up hiking in the mountains and she has the best service. It's crazy!

6 years ago

star star star star star_border

Melinda American Fork, UT

I have really liked having T-mobile. You can't beat their prices for a household with many phones. Their customer service has been good. The coverage is good. I only wish they would develop a kids smart watch like Gizmo. Then they would be the best

6 years ago

star star star star_border star_border

Shawn American Fork, UT

T-Mobile was our first cell phone carrier. They were very easy to use they had many kiosks all over if you ever needed help. They seem to be well price compared to other carriers. They had good phones available. Wasn’t thrilled that they weren’t willing to match other companies when it came time to switch and so we went ahead and changed over to AT&T.

6 years ago

star star star star star_border

Jaime American Fork, UT

We've been on T-Mobile for several years, and overall we have been very happy. Lately it seems like service has dropped in areas where it was previously good, so I'm not sure what's going on there. But generally, we have good service through T-mobile.

6 years ago

star star star star star_border

Jennifer Perry Spring Valley, CA

I enjoy the customer service that is given every time I call in. Also, I enjoy the t mobile Tuesday and discounts they provide to their customers. There service that included JUMP and the unlimited data really makes you feel like you are not stuck in a never ending contract.

7 years ago

star star star star star_border

Emma Webster Gilbert, AZ

T-Mobile offers affordable family plans that provide quality service and good reception. The customer service is very helpful and are willing to work hard to satisfy your needs. T-Mobile provides helpful overseas coverage that worked even on my trip to the middle of China.

7 years ago

star star star star_border star_border

ally blackhurst Pleasant Grove, UT

I have had T-mobile for almost 5 years now and for the most part it has been great. The customer service is always helpful, and when I got a new phone they made it easy to transfer everything from my old phone over to the new one with the T-mobile Transfer app. I have noticed though that other carriers like Verizon have better service in more places, and I don’t like that my “unlimited data plan” isn’t really unlimited because there is only a certain amount of high speed data and then it just gets really slow.

7 years ago

star star star star star_border

Fiona Thomas Gilbert, AZ

I've been on TMobile for 4 years now and it's pretty good. The prices are very reasonable but the cellular data isn't that available in certain areas. Other than that, they offer great products and their tech services are amazing!

7 years ago

star star star star star

B Wasilla, AK

Awesome company! I really love their international plan. I travel for work and have never had any issues with phone plan or billing issues ever. Also they are much cheaper than our previous carrier (at&t)

7 years ago

star star star star star_border

Tori Miller Draper, UT

The service in our area is not the best, but they have very friendly and helpful customer service. They are quick to resolve any problems and always make sure your a happy and satisfied customer. They always have great offers and promotions.

7 years ago

star star star star star

Celia Waipahu, HI

Been with TMobile for over 12 years now and I dont think Im going anywhere. There products are just the same as the other guy and to me I love their service, much better overall.

7 years ago

star star star star star_border

Rashida Laumatia Saint George, UT

Great service, awesome customer service, loved the family. Discontinued my services due to lack of towers here where I live. Calls kept getting dropped and messages would be received late. If more towers are put where I live, I will happily switch over. But due to work, my phone is a must and cannot lag.

7 years ago

star star star star star

Kim Millett Lindon, UT

We have really like T-Mobile. We are using 8 lines for our family and we feel like this is the most economical company and the plan gives everyone all the data that they need. We have been very happy with the service.

7 years ago

star star star star star

Hunter South Jordan, UT

Everyone at bashes on T-Mobile T-Mobile has greater service than any of the companies provide it elsewhere we have had Verizon Sprint cricket and nothing compares to T-Mobile especially their customer service.

7 years ago

star star star star star_border

Talia Provo, UT

T-Mobile offers great prices for unlimited talk, text, and data. Their T-mobile Tuesdays are fun as well! My only complaint is that I don't get service in some areas where I would expect. My husband has Verizon, and he gets much more coverage than I do.

7 years ago

star star star star star_border

Blake Olson Gilbert, AZ

We have been T-Mobile customers for the past 5 years. Their service has been very good and a good value. I especially like the way that they separate equipment purchases from their service so you are not constantly paying for your phone.

7 years ago

star star star star star_border

Madge Easton Orem, UT

We have used T-Mobile since we first started using a cell phone. The service has been good and we have had coverage any place we have been. The cost is very reasonable and they have a great senior plan right now. Our kids have used the family plan at one time or another.

7 years ago

star star star star star

RJ Provo, UT

They have been very helpful whenever I go in with a problem with my phone. They also have been very honest with me and about what is entailed in a contract and what I can expect.

7 years ago

star star star star_border star_border

Landon Robison Layton, UT

I have had T-Mobile for as long as I can remember having a phone. I am on a family plan with 4 others, and it makes my bill super inexpensive. They have great deals if you have other people to be on your plan with you. Whenever I go to the store, however, they are always trying to get me to change my plan so that I would be paying more money. So, if you get a cheap plan, make sure to stick to it because they will try to talk you into spending more money.

7 years ago

star star_border star_border star_border star_border

fred krohn

Spent 6 hours on the phone and three trips to mobile store. On line agents don’t have a clue as how to fix a customer issue. All they do is read from a computer screen and try this and if that doesn’t work they say try over again and again. After 3 hours the agent said the box was defective which it was not he promised to call the next day but never did so

1 year ago

star star_border star_border star_border star_border

GW Nail

Well, it's pretty simple....they LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"...(exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

1 year ago

star star_border star_border star_border star_border

Trish

This company will rip you off, intentionally add fees, etc. I asked for 5 months for my due date to be moved to the 1st of every month. Tmobile didn't change the due date, so I can rack up fees. Then my phone is shut off due to their negligence. Tmobile is declining will continue to. Their not for the consumer. Horrendous customer service. Too many lies. Stay away from this company.

1 year ago

star star star_border star_border star_border

George Yamamoto Chula Vista, CA

If you receive your bill via mail it comes around the 9th of the month and T Mobile expects you to mail in payment 10 days prior to due date which is the 22nd of the month. This gives customers 3 days to pay their bill or risk getting a late fee penalty from T Mobile. Does this seem right?

1 year ago