Name: T-Mobile
Rating: 2.1

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Jennifer Bachan Dalton, PA

I have had T-Mobile since they were VoiceStream. I love the pricing. The only draw back to them is their coverage is still spotty out in NEPA in the mountains. With that said I will be getting a new phone which may improve the coverage.

5 years ago

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Alyssa Boren American Fork, UT

The employees are very good at explaining everything in great detail. They make sure I understand exactly what I am, paying for. They have great customer service. I also love how I have connection almost anywhere I go, unlike my friends who have other cell service providers

5 years ago

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Randy Scoville Pleasant Grove, UT

I have been with T-Mobile for the last 18 years. I switched from Verizon mainly because they beat my current plan price by a lot. I don't think the service of T-mobile is quite as good as Verizon, but their customer service is excellent, so I have stayed with them.

5 years ago

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Sage Robertson Cedar City, UT

I have personally used T-Mobile for almost 10 years. I LOVE them. I appreciate the customer service, and the time they take for their customers. I love the price, and the quality of product is awesome.

5 years ago

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Camry Draper, UT

I am on a family plan that supposedly has unlimited high speed data per month for each line. However, after my line hit 2 GB worth of high speed data, it slowed down. We talked to customer service and they looked at our account and saw that we are signed up for unlimited high speed data so they said they would fix it for us. Now, my line slows down after 4 GB worth of data. I believe the other lines on the plan we hadn't specifically asked to increase are still at 2 GB. Not sure why they still have it set to slow down at all considering we have an unlimited plan??

5 years ago

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Isaac Kaysville, UT

T-mobile has been a great change for my family. We choose them because our friends recommend them and they gave us a deal to get more lines. They customer service was great. The guy who helped us even got us water while we were waiting. And my kids love the T-Mobile Tuesday surprises.

5 years ago

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Brenda Spanish Fork, UT

I have had t mobile for 15 years. They are over all the least expensive than other carriers. Customer service has always been helpful and polite. If you are in a budget this is the plan to go with. You won’t be disappointed.

5 years ago

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Lori Salt Lake City, UT

We have been with T-Mobile for quite some time and are very happy with the service. The price is great and the data never seems to be a problem. Sometimes when traveling our reception and coverage isn't great but not bad enough to look into another cell phone service.

5 years ago

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Kelcee Young Pleasant Grove, UT

I love having a phone from T-Mobile!!! I love all of the services and deals they offer!! T-mobile always makes sure you are getting the best service and you are happy with the service you are receiving!!

5 years ago

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Reese Pleasant Grove, UT

I have had T-Mobile in the past and their best thing is their prices. They worked for me and I used it mostly for business and I never dropped a call and the areas of service were very extensive.

5 years ago

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wayne sanders Valley Center, CA

I am currently with Tmobile for my families cell provider. I have found that they have provided pretty consistent service and prices that work for me. I have had to place a line on hold before and I was afraid that they were going to give me trouble but there were no issues and no surprise fees or charges when I re activated the line.

5 years ago

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Shannon Lehi, UT

I've been with T-Mobile for 17 years and haven't switched companies because of the great plans and coverage offered in our area. Very affordable family plans and unlimited data with almost all plans.

5 years ago

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anonymous Pleasant Grove, UT

We have been happy with T-Mobile since we switched from another provider. We enjoy the good reception. The international call service has been helpful during a trip to another country.

5 years ago

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Kymberlee Yack Orem, UT

i ran into a representative in the mall that convinced me to switch over a few months ago and let me just say i've never had better coverage. it's been great every since i switched

5 years ago

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Hailey Nilson Salt Lake City, UT

I don't use T-Mobile, but I am considering switching over because my friend has it and I swear she has perfect service every place we go. We'll be up hiking in the mountains and she has the best service. It's crazy!

5 years ago

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Melinda American Fork, UT

I have really liked having T-mobile. You can't beat their prices for a household with many phones. Their customer service has been good. The coverage is good. I only wish they would develop a kids smart watch like Gizmo. Then they would be the best

5 years ago

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Shawn American Fork, UT

T-Mobile was our first cell phone carrier. They were very easy to use they had many kiosks all over if you ever needed help. They seem to be well price compared to other carriers. They had good phones available. Wasn’t thrilled that they weren’t willing to match other companies when it came time to switch and so we went ahead and changed over to AT&T.

5 years ago

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Jaime American Fork, UT

We've been on T-Mobile for several years, and overall we have been very happy. Lately it seems like service has dropped in areas where it was previously good, so I'm not sure what's going on there. But generally, we have good service through T-mobile.

5 years ago

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Jennifer Perry Spring Valley, CA

I enjoy the customer service that is given every time I call in. Also, I enjoy the t mobile Tuesday and discounts they provide to their customers. There service that included JUMP and the unlimited data really makes you feel like you are not stuck in a never ending contract.

5 years ago

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Emma Webster Gilbert, AZ

T-Mobile offers affordable family plans that provide quality service and good reception. The customer service is very helpful and are willing to work hard to satisfy your needs. T-Mobile provides helpful overseas coverage that worked even on my trip to the middle of China.

6 years ago

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ally blackhurst Pleasant Grove, UT

I have had T-mobile for almost 5 years now and for the most part it has been great. The customer service is always helpful, and when I got a new phone they made it easy to transfer everything from my old phone over to the new one with the T-mobile Transfer app. I have noticed though that other carriers like Verizon have better service in more places, and I don’t like that my “unlimited data plan” isn’t really unlimited because there is only a certain amount of high speed data and then it just gets really slow.

6 years ago

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Fiona Thomas Gilbert, AZ

I've been on TMobile for 4 years now and it's pretty good. The prices are very reasonable but the cellular data isn't that available in certain areas. Other than that, they offer great products and their tech services are amazing!

6 years ago

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B Wasilla, AK

Awesome company! I really love their international plan. I travel for work and have never had any issues with phone plan or billing issues ever. Also they are much cheaper than our previous carrier (at&t)

6 years ago

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Tori Miller Draper, UT

The service in our area is not the best, but they have very friendly and helpful customer service. They are quick to resolve any problems and always make sure your a happy and satisfied customer. They always have great offers and promotions.

6 years ago

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Celia Waipahu, HI

Been with TMobile for over 12 years now and I dont think Im going anywhere. There products are just the same as the other guy and to me I love their service, much better overall.

6 years ago

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Rashida Laumatia Saint George, UT

Great service, awesome customer service, loved the family. Discontinued my services due to lack of towers here where I live. Calls kept getting dropped and messages would be received late. If more towers are put where I live, I will happily switch over. But due to work, my phone is a must and cannot lag.

6 years ago

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Kim Millett Lindon, UT

We have really like T-Mobile. We are using 8 lines for our family and we feel like this is the most economical company and the plan gives everyone all the data that they need. We have been very happy with the service.

6 years ago

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Hunter South Jordan, UT

Everyone at bashes on T-Mobile T-Mobile has greater service than any of the companies provide it elsewhere we have had Verizon Sprint cricket and nothing compares to T-Mobile especially their customer service.

6 years ago

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Talia Provo, UT

T-Mobile offers great prices for unlimited talk, text, and data. Their T-mobile Tuesdays are fun as well! My only complaint is that I don't get service in some areas where I would expect. My husband has Verizon, and he gets much more coverage than I do.

6 years ago

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Blake Olson Gilbert, AZ

We have been T-Mobile customers for the past 5 years. Their service has been very good and a good value. I especially like the way that they separate equipment purchases from their service so you are not constantly paying for your phone.

6 years ago

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Madge Easton Orem, UT

We have used T-Mobile since we first started using a cell phone. The service has been good and we have had coverage any place we have been. The cost is very reasonable and they have a great senior plan right now. Our kids have used the family plan at one time or another.

6 years ago

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RJ Provo, UT

They have been very helpful whenever I go in with a problem with my phone. They also have been very honest with me and about what is entailed in a contract and what I can expect.

6 years ago

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Landon Robison Layton, UT

I have had T-Mobile for as long as I can remember having a phone. I am on a family plan with 4 others, and it makes my bill super inexpensive. They have great deals if you have other people to be on your plan with you. Whenever I go to the store, however, they are always trying to get me to change my plan so that I would be paying more money. So, if you get a cheap plan, make sure to stick to it because they will try to talk you into spending more money.

6 years ago

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kamran ghajar Clearwater, FL

They are not honest, costumer service is extremely bad, they hang up on you after 25 minutes waiting. All the calls are going to over sea. Not help at all. I would consider moving out of them to ATT or Vrizon.

8 months ago

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Yeva Khadishyan Las Vegas, NV

Horrible company ever the sup lied to me and didn’t care my phone is still locked. I already owe the phone. I hate this company look to leave it. I have been with this company for 4 years I never had this kind of horrible experience

9 months ago

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redevill Garden City, ID

Billing policies at T-Mobile are like nothing I have ever experienced. Late fees after less than 30 days is, I believe, illegal. Ported my number out, the online account turned off - before 30 days, so I could not check the last bill. It got sent to collections before 30 days - DON'T get involved with these JERKS!

10 months ago

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Manuel Fontana, CA

Horrible customer service. Not very knowledgeable about the customers after they were told customer personnel information. Poorly trained with a guy telling him what to say, because he was to dumb to know what to say. Then transfered me to someone else giving me the run around you lost my business.

10 months ago

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Rick Bethke Minneapolis, MN

Sad when a company like T-Mobile has to charge a in store fee of 5 dollars just to pay for your monthly bill, it's like going to a store pay for your items and having to pay the clerk 5 extra dollars for checking out. Sad company

10 months ago

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kassandra marquis Brooklyn, NY

T mobile is full of crap they will lie to you promise you carrier freedom and a trade in price for your phones then give you less than half what was promised I was promised $650 per phone and only received $235... do not trade in phones with T-Mobile if you are switching providers they are liars

10 months ago

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Joe

T-Mobile, is a very shady place, been trying for over a month to get my refund, talked to about 10 customer service people and have been getting the run around, think twice before dealing with the clowns in customer service, I never been so pissed off

11 months ago

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Win Wan San Jose, CA

Worst company ever.... No words can express how I feel about these liars. Bait and switch all day long. Extensive wait time, never call you back as they promise, and they never honor what they say. Run away and never give them business. Run....

11 months ago

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Scott

Is the worst company to be with they have the worst customer services

1 month ago

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Victoria Russell Troy, NY

Unable to make calls or send texts on an almost daily basis despite being connected to wifi. Usually due to having no network connection. Why pay for the "best" and still have the same issues as with the cheap services that are 1/3 the cost of T-mobile? For the $15 worth of Netflix & Hulu? I can pay for those subscriptions myself monthly & STILL save over half the cost of T-mobiles obnoxious prices. NOT WORTH IT! 😡

8 months ago

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Christina Cortez

I was a Sprint customer for 17 years. When I heard of the merge I was concerned that I would lose everything they provided. T-Mobile has done great thus far.

1 year ago

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Norma Ray Miami, FL

Store personnel in Montgomery Texas store lie to customers just to get a sale. What they promised was not delivered. Neither local store or tmobile customer will admit their error and make it right. I will change to any other carrier asap.

1 year ago

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Kalixt Smith

If I could give it negative zeros stars I would. This company has ruined the good reputation of Sprint for former Sprint customers. Beware of bait and switch on upgrades as they do not honor trade in values. Ever. We traded in a new phone that we had for barely a few weeks and when we saw our trade in bill it was for half of what they originally quoted us. They are now also trying to force Sprint customers into more expensive plans. If they do this to you as well, please file a complaint with the FCC.

1 year ago

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Linda King Albany, GA

Don’t be fooled T-Mobile is a scam they’re selling used/returned phones as new! I paid over 1,200.00 to get home and inspect further to find a small crack. Took it back to be told there’s nothing they can do. I have two lines and one line I brought my own phone to find all they did was use the phone I purchased from them as a hotspot then charged me for out of network numbers when I use it they did nothing more but cloned the phone. As soon as I reach the 3 months that I’m forced to stay with them I’m gone and will NEVER do business with them. They’re amazingly AWFUL..

1 year ago

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Julie Ulberg Eau Claire, WI

Horrible service & especially customer service. The service doesn’t work in my area & they won’t refund me my money that was for traded in phones that were not even t mobile. Each time you call I. You get a different story & runaround to go to the store vs calling customer service. Frustrating & exhausting. I can’t count how many hours I wasted trying to get a refund on something that wasn’t theirs.

1 year ago

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Gerald Gerringer Ridgeway, VA

The t mobile office in Martinsville Virginia needs some attention. The employees are rude unprofessional. They have not been properly trained and have no management at this store. I was there 4 hours Sunday 1 hour Monday and they are lost and said they can't help me. Ive been a paying customer over a decade and now I'm looking to switch to another carrier. It's sad how there only want to play around drawing pictures. Take my advice and drive the extra miles to avoid wasting your time. If only a t mobile executive could see the customers that walk out that door unhappy.

1 year ago

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Jowara Morgande

Great service provider. They offer great discounts and plans. They have wonderful customer service to help with all your needs.

1 year ago Edited October 16, 2023