Name: T-Mobile
Rating: 2.1

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Michael Abdou Zionsville, IN

Do not shop here, will tell you about free phones and free service, BUT if you try to leave the company will ask you to pay back, I tried to leave due to bad signal in my area, was told to pay double balance. Customer service supervisor Abby A. was rude and unprofessional to handle the situation, told me you can leave but you have to pay to leave, do not trust what they saying, don’t sign or give any confidential information, they will use in a wrong way(DO NOT SHOP HERE) # T mobile not telling the truth

2 years ago Edited May 9, 2022

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Estelle937 Hot Springs Village, AR

Limited signals on highway outside town, use network refusals when my former ATT service would have signals frequent dropped calls, Delayed messages and calls out of region. Added-on charges for texts that was free when I got the service in Nov. 2021. I am changing as soon as I can to a more reliable carrier. Central Arkansas and Madison, Wi plus interstate highway--all bad service.

2 years ago

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Abdallah Jwayyed Cleveland, OH

Have been with them for over 10 years. Since the merger with sprint, this company has taken a nose dive. Service is always interrupted, purchased 4 phones in the last year, 3 out of the 4 had to be returned because they were defected. Customer service never understands standard American English and they can't seem to transfer their American customers to American representatives. Did I mention how terrible their internet connection is? It went from a 5 star company to a 1 star company in a matter of months. Goodbye T-Mobile.

2 years ago

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Lawrence Blue Bird Hot Springs, SD

T-Mobile, offers Buyers Remorse, but what they will not tell you is that when you return a product for a refund it can, and in my case, take a minimum of two-months to recieve your refund. They're quick to take your money, but its almost as if they're intentionally trying to frustrate you into giving up on your refund; 3 times they assured me my refund would be instantaneous once they recieved it, thye lied; twice they said there was no record of a return (keep and make sure you have hard copies) I will never buy anything from them again.

2 years ago

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pl mills Newport News, VA

If you have an iphone and apple watch, and are thinking of switching to T-Mobile, don't. Their customer service is poorly trained and/or technically ignorant. I called them a dozen times to get my phone/watch linked. Each time they said they could fix it and/or no problem! Each time was a fail. And when I finally gave up and switched to another company, it took 6 calls to get them to quit charging me. They are a frustrating company to deal with. Their customer service is fairly prompt and pleasant, but they don't know anything and can not solve problems.

2 years ago

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Robert Martin

I was a sprint customer until the merger. Once we were forced into tmobile we lost service, our data is spotty at best. I am a truck driver and I always go over 50gb of data a month and they pretty much shut off your data even though it's unlimited and it's supposed to be slowed, I mean I can't even look up a GPS signal.

2 years ago

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Elaine Lockhart

I have been with TMobile for a few years. My account was breached and money was taken out of my account as a result of TMobile Breach-Aug.2021. I went through hell having to change my debit card information on all my business sites and had to file a claim with my bank. I have spoken to TMobile needing to credited on my bill because of this breach. They don't offer their customers any type of compensation concerning this breach...not fair to loyal customers..

2 years ago

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Tammy Omaha, NE

I wish I could recommend T-Mobile, but I just can't. Everything sounds great at first, but the customer service is atrocious. After 6 weeks and many, many phone calls, we have not received the promotions we were promised when we signed up over the phone. In fact, either we were lied to or our salesman was completely incompetent, and no one has helped us yet. In addition, we were sold an Internet device that simply can't be used for our intended purpose, which we outlined at the beginning. If you are considering T-Mobile, I would re-think it,

2 years ago

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0 0 Minneapolis, MN

Don't buy here! They say it's month to month with a free phone. However they start charging more after months and if you have to cancel for any reason they charge you full price for the phone. So the phone isn't free and they charge more then first agreed. Aug 16, 2021 $72.14 Jul 16, 2021 $72.14 Jun 16, 2021 $72.14 May 16, 2021 $72.14 Apr 16, 2021 $52.08 Mar 16, 2021 $52.08 Feb 16, 2021 $52.08

2 years ago

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Service Account MO

False advertisement keep on saying 5G home Internet stop them before Christmas at a T-Mobile dealer they told me it would not be in my area but check back after the first of the year it is now the end of February and they still say it is not in my area but then you check on the map of locations where it is available and it’s in my area tried both four different addresses and none of them came up with availability and they were about 20 miles apart from each other Internet is only for the select few

2 years ago

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Meri AVITAL

Be assured all 250 people who gave this place high score are bots . This store should get 0 for bad costumer service for false advertising, false promotions. If you want to be conned and lied to,go a head and purchase from this store. 3 hours waiting,another 2 hours working in front unprofessional,inexperience lazy bunch of young and stupid group. This is not a T- mobile store,this is a lying and cheating group of people that care only for your money! I'm still trying to receive my money they stole from me! Shame on you t mobile for hiring peoplelike this!!!

2 years ago

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Bret C

Tmobile are the shadiest mfers out there. Was very happy with Sprint but since being forced to transfer to their plans they have never once charged us correctly, shut our service off even though we had automatic billing set up and they shut off our phones without even trying to bill the card on file. Still trying to charge us those fees for their fu(* up and still have our bill wrong after 3 months. DO NOT UNDER ANY CIRCUMSTANCES GO WITH THESE FRAUDULENT SCUMBAGS!

2 years ago

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Holly Genevieve

0 stars! The service is garbage. I’ve been with T mobile for 6 years. Anywhere I go, i have issues with my music loading, or my google maps will say I’m offline. It’s ridiculous. At home I have to be on the wifi or NOTHING loads. For what I’m paying to have t mobile, the service needs to be better. Please do not waste your money. I just switched to Verizon and it’s so much better. Even the service map you can use to test your signal through T-Mobile is a huge liar. I entered my location and it said my signal was excellent when it won’t even load a song on Apple Music.

2 years ago

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E l e n a Miami, FL

Former sprint customer. T-mobile is terrible , I ca'nt used internet . Are people for real about having great service with t-mobile? Because my phone worked fine before sprint and t-mobile merged. Ever since I've had nonstop dropped calls. People call my phone and it goes straight to voice-mail. This is far worse than I ever thought possible. Never been more disappointed in my service

2 years ago

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Dana Meglino Swedesboro, NJ

ZERO Stars!!! Doesn’t let you post without atleast one star. T-Mobile sold me a defective phone. I’ve been back to the store several times and on the phone with customer service for over 4 hours collectively in a week. The stores do not have the phone on stock so they can’t replace it. Customer service refuses to ship me a new phone unless I return the defective phone first and wait 5-7 business days for a new phone to come in the mail. Unacceptable solution. Terrible customer service. Very dissatisfied!

2 years ago

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Highdralisk Florissant, MO

Former sprint customer. T-mobile is a sick joke. Are people for real about having great service with t-mobile? Because my phone worked fine before sprint and t-mobile merged. Ever since I've had nonstop dropped calls. People call my phone and it goes straight to voice-mail. Texts won't send 50% of the time. I get texts saying it's from one person but it's really from another. This is far worse than I ever thought possible. Can't wait to pay off this phone and switch. Never been more disappointed in my service

2 years ago

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Laana D Chicago, IL

I have been with T-Mobile for seven years , they had a breach last of august 2021 and my information was stolen. Recently I had mcafee protection they offered its customers after the breach. Found out that my social security number was used on the dark web and also my driver license number. I called T-Mobile and they are not doing anything about it. They said they would investigate it but nothing happened. Do yourself a favor and try a different carrier. Just trust me.

2 years ago

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Lynette Jorgensen Herriman, UT

T-Mobile have competitive rates with fast internet. It has great coverage in most of the places I travel to. Their website is easy to navigate and great customer service.

2 years ago

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Robert Le Powell, OH

I have 9 voice lines, 2 tablets on my business account since 2008, my phone was broken 11 days and still awaiting for technician to fix it, contacted T mobile this morning to see if they offer any deal on phones. After chatting for 30 minutes they gave me all phone prices that I wanted with MRSP, which I can get them anywhere cheaper. What a crap? They said “thanks for the business” but don’t act to appreciate it then it’s time to leave with another carrier.

2 years ago

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Jake Liebhaber Arlington, TN

This is an awful company, they do not honor anything they say. I was told time after time I could take a trade in to the store and no T-Mobile store would take the phone. When I sent in what I told them I was sending for a trade in they said they would only give 1/10th of what they said they would give. The network does not cover where I live even though their map says they cover my house in a metropolitan area. Now I am stuck with this service or maybe I will pay 4000 for the phones just to get out.

2 years ago

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Chad Heacock Myrtle Beach, SC

17 years with Sprint and not many problems. T Mobile takes over and it has been a nightmare since. I left in Dec and asked to pay final bill. They gave me an amount which I paid and said I owed nothing. A month later they take money out of my account without my permission for twice as much as what I was told to pay for final bill. Refused to refund my money and I am currently disputing with BBB. Any good review about this company is fraud because everything I have seen has been horrible and I bet they paid people to write good ones. Take your money anywhere else!!! And no they are not Amazing

2 years ago

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Anoushka Ahuja Orlando, FL

T mobile had a great deal that compelled us to switch and they by far have the best coverage and good deal for the money

2 years ago

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Susan Phoenix, AZ

Horrible situation! My bank account is overdrafted huge thks to a 400.00 charge for a modem that failed. I got covid and damaged unit was mailed late. I reached out to tmobile who refused to refund until they received the unit AND inspect it!! So I'm screwed out of huge amount of money. I'm going to get bank charges, bill won't be paid and other bills will get returned. Great job Tmobile!!

2 years ago

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Sharon Maldonado-soto Bellevue, NE

At least 3-4x a week I will try to make a call only to have my phone say" you are not registered on this network", not receiving calls but receiving voicemail from people on my contact list. Phone just stops working, very spotty service. Boost mobile has way better service at 1/2 the cost. I won't be renewing my service with t-mobile

2 years ago

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John Pawlewicz Chicago, IL

The transition from Sprint to T-Mobile has been the biggest waste of time and money in my entire life. I get a different answer from everyone I talk to either in the store or over the phone. Would strongly suggest transferring out of Sprint to Verizon or AT&T instead. That process is much easier. For some reason they hold your account and phone numbers hostage on the Sprint side.

2 years ago

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Kennedy McGill Bothell, WA

Thanks T-Mobile (Bellevue) for the courtesy and professionalism you showed my 77 yr old mom today, for switching carriers was made simple by you. Thank you!

2 years ago

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John Rathbun Stockbridge, GA

I call to switch my carrier from att. Paid $120 for the Sim cards. After putting one in my phone, I had to call t moble from my att phone to see why I didn't have service. A tech looked in to it and informed me that there was no service in my area and that there was no plan to bring to my area. And that I would be reimbursed my $120. It's been 30 days. So I called them back and was told I would not get it back and to try and have my bank mare it as fraud to get my money back. Are you kidding me.

2 years ago

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ayanbiyi Ayansola Upland, CA

I can't recommend T-Mobile because they are scammers,they sold a refurbished Google 3a for me which I paid off in full, At first within a year the phone broke and they replaced it then after another year the second phone broke again and T-Mobile said they can't replace it because my warranty expired so how can a phone I paid off not work after a year now I lost money and phone am left with nothing and they don't care what a cruel phone company and the customer service was so rude he was yelling at me while complaining.

2 years ago

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kchap El Paso, TX

T-mobile customer service have shady sells tactics. Why is it for some reason every time I see an initial bill after upgrading or changing something there always seems to be charges for something I didn't ask for or explained. Example, I ensured I said no insurance coverage because it was $36 per month for 2 devices. Buy new phone by saving that much per month, if I do break/loose it. Somehow, it found its way to my bill.

2 years ago

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Nancy Wilson Loveland, OH

Run away!!!! Bait and switch…. Told me my bill would be $195 when I switched from Sprint after 23 years. 4 days later I received a $248 bill that didn’t even include my new phone. Spent 3 hours on chat to be told to go to the store. The same sales person told me she’d fix it and call Me back today… crickets… called customer care just now and had to lower my plan by 2 levels to get it to $195 and lost several features I was counting on…. LIARS!!!!

2 years ago

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darren Westminster, CO

Too frustrating to go over again, but rather go without a phone then to give this company a single penny of my money. Do yourself a favor and look deeper into the reviews. It’s amazing how they still have any customers. This is the third time I’ve revised this review. I’m reviewing customer service that T-Mobile offers. Customer service is very poor and I would never recommend this company.

2 years ago Edited January 5, 2022

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J. Yonkers, NY

Awful company - I would give them minus 5 stars if I could. We are switching to another provider and T Mobile will not unlock our fully paid for mobile phone even though they are required to do so under law. We have spent literally hours on the phone with them and thy give us the polite runaround. First thing tomorrow morning we are filing a complaint with the FTC, Consumer Affairs, and the NY State Attorney General's Office

2 years ago

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Sally Gaines Miami, FL

Horrible! I spent 4 days hours each day getting accts set up and corrected. Was told I’d be refunded for my phones. After submitting what I was told I needed it was rejected and now they want something else. It’s one line of crap after another. I was told no up front cost just $105 a month then when setting up I was charged a $90 set up fee for 3 phones. It was a surprise I should have walked away then. The surprises just keep coming. Run fast!!

2 years ago

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Ronnie Harris Elkton, VA

I’ve been looking at the reviews on here. Does any of “key” people ever respond . I’ve looked up there names Don’t know if I can post there names without getting in trouble … just think about this people on your bill it say usage fee $1.00 one dollar We all go thru a dollar a month … but just think … they have over a million customers… that’s a million dollars a month ! For what ? Plus the extra they make on your bill… just think … $12 million dollars a year!!! Plus the xtra they make off your bill !

2 years ago

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William Riddle Kansas City, MO

I will never use t mobile again their customer service does not listen to what they are told. Three days over when to set the billing date and four times I had to call and text they still didn't get it. I am convinced if you ask them what two plus two is they will say one. I can't comment about the phone service never got that far but as far as customer service and them getting it it just won't happen.

2 years ago

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Noa Ranoa Vista, CA

I go to the desert often. My phone is usually out of range but it still works in done places. 5g isn't always available in my area but it is a stable network.

2 years ago

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Elsty Blue Minneapolis, MN

T-Mobil must not need my business. The two hour wait time for customer service tells me they have way more on their plate that they could ever possibly eat. They appear to be corporate gluttons. Sell, sell, sell, but no customer service. You would think nothing could be worse than a two hour wait for customer service, but then you add on the worst hold music of any global corporation and it truly is a MISERABLE experience.

2 years ago

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Nyleve Hialeah, FL

Wanted to get the 15 dollar a month prepaid plan that T-Mobile offered to change from Metro. And did this by chat. The sim card was supposed to be for the T-Mobile service instead got a simcard for the same company that I already had which was Metro. Called customer service and got nowhere. This company is greedy and it is a Monopoly. They seem to own everything. Got my money refunded by my credit card

2 years ago

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Angie Kalloway Minneapolis, MN

The worst, will take money from account then act dumb when you call them. Husband and I had plan with them when it was still Sprint accountwas in my husband's name but I was authorized on account. We decided to switch companies for better rates and service. Return phones to local store and they took over thousand dollars from account. Amazing that when we call they suddenly can't find account in system soon as they take our money. I wouldn't recommend these theives to anybody. They are not what they say. If I could they would get negative 100 stars.

2 years ago

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Tracy Dowell Charlotte, NC

I have been a customer of sprint for 6 years and now they switched to t-mobile and I can’t even add a line without them charging 200 to 300 for the phone and a 250 deposit. My credit is better and everything. This is horrible. I have called customer service twice been on hold over an hour and 15 mins and got nothing resolved. I’m going to Verizon.

2 years ago

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Seeta Weaverville, NC

Phone service is reasonably good, however 5G uc is much slower than LTE I had on iPhone 11. Recently upgraded to iphone13 5G, safari does not open pages at least 2 out of 3 times. Their 12 month free Apple TV offer is bogus, spent 4 days talking to T-Mobile to redeem the offer which never happened and they have no solution. They promise to get back to you but never did.

2 years ago

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Jennifer Cyr

The worst since switch from Sprint! Connection issues and spotty service. I have unlimited data which doesn't matter without wifi because still no service in most of my calling area! This is insane! I had better service with my bag phone from the 90's! Oh and don't bother trying to call to rectify because you will get the same run around of customer service telling you it is because of the upgrading and new towers for 5G. Pluheeze! So I am paying for unlimited data and still sketch service and buffering for 6 months because of 5G switch over myth! I'm so done!

2 years ago

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Angel Okray Indianapolis, IN

Worst customer service I have ever dealt with. I will never do business with this company again. I have been trying to return my mobile hotspot because it does not work at my house. They give you 20 days to return it. I have spent over 10 hours on the phone over the last week trying to get a return label. I am about to go into a store even though I have already been told I can not take it to a store because I ordered it over the phone. This is an absolutely horrible company.

2 years ago

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Zee Zimmerman Charlottesville, VA

HORRIABLE!!!! DO NOT USE T_ MOBILE!!!!!! I was with Sprint and loved them. T_ MOBILE SUCKS!! Has major network issues. Bought a 5 G phone and have to use their 4 G network cause the 5 G doesn't work in my area. I am in Charlottesville VA, not the boonies!! I live in the city! Now stuck with the high price contract of the 5 G phone. Worst merger in history!!

2 years ago

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louie reynolds Houston, TX

i cancelled a line in september cause my daughter move to another state and had no service i go into a store cause of promotions they are offering and they tell me i could not get the promotion cause it has been less than 90 says since i cancelled another line i would have to pay full amount and a 100 dollar deposit i dont think they care about there loyal customes ive been with them 13 years i pay for 6 lines a monthe which is around 400 a month so i am going to be looking into a provider who values there customers

2 years ago

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Waheed Abdullah

I will never suggest someone to go with T mobile, they never explain things clearly and later they charge u for nothing, I just got iPhone 13 pro max and they told me you only have to pay only 36$ a month and same time they deduct from me 100$ For sales and plus 101$ on bill, anyone who still want to go through T mobile make sure ask them about all charges just to make Sale they just lie

2 years ago

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Diana Wright Provo, UT

I have been with Sprint for the past 15 years I’ve been able to get service most anywhere I go since this merger I have lost service in some of my most favorite areas and nobody absolutely nobody at T-Mobile can tell me why were there unwilling to fix it it just sucks that I have this nice expensive phone and I cannot use it everywhere like he used to I tried to tell the store and customer service that I used to have service and now I don’t and they act like they don’t believe me that I used to have service there because they say there’s no service up there

2 years ago

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Brian St. Petersburg, FL

Terrible customer service for the business side. The people migrating people over from Sprint have absolutely no Idea how to do there jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

3 years ago

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C Griff Troy, MI

Tmobile is a joke. They had to give me a credit twice for their towers being completely down, so they raised my bill that month for "government and taxes fees." I didn't end up getting any credits bc of the random bill hike. We got a home internet device from them, returned it, they said they never got it. We have called them 7 times and showed them the ups tracking shows we sent it back, they have opened multiple investigation reports and have never figured it out. They think owe them $200 for a device, but the truth is they owe me $75.

3 years ago

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Tim Fisher Strongsville, OH

I have spent over 4 hours trying to get my number ported over and complete the reimbursement rebate. It has been one of the worst display of customer service I have ever encountered. I am now on hold waiting for a manager to pick up the phone. If you are considering going with T-Mobile-DON'T. Don't believe the hype they are spewing about their service...it sucks. I am now on my 5th customer service person and have yet to come across one that can help. I am going back to Verizon!!!

3 years ago