Name: T-Mobile
Rating: 2.1

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charlon smith Louisville, KY

The service is awesome. Customer service representatives are very helpful and ready to assist with whatever problem may be.

1 year ago

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Pam Hambrick West Chester, OH

I left T-Mobile for Mint which is cheaper with better service imo. Tmobile sent a bill out saying they overbilled me $46.67. I figured they would refund me but no. I called customer service and they said they couldn't put the money back on my credit card so they would send out a prepaid card. I waited a month and nothing. I called again and they said they never actually sent the prepaid credit card because it has to go back on the credit card they took it from. Ughh. So they said they would but nope. Still have yet to receive my money back. They are crooks. Buyer beware.

1 year ago

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Vee Romero

Basically all calls are transferred to the Philippines and good luck with trying to understand their English. Seems they're all running around with their heads cut off. 2 hours trying to get help and they still couldn't help me. Asked last guy to transfer me to a manager more than 20xs and still wouldn't. I'm thinking about switching after 10 years. Everything went downhill with customer service the moment these people began answering... they don't understand are US English unfortunately.

1 year ago

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Shibu Pothen Tampa, FL

I was with T mobile with 5+ years, recently they have changed their policy on auto pay. As we had auto pay with credit card, now they want debit cards or check from us. So, I have cancelled the membership and joined another company. These people are very rude as they abruptly changed the policy. Now they are laying off 5000 employees from the job. I think some stupid person became the CEO or CFO of the company.

1 year ago

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Golf Addict

I ported all my numbers out to Google Fi who uses their network. I had a business account and was paying for internet where i returned their internet box and every month I was paying before I realized it 3 months later. I paid off a device that was never used and they refused to unlock it because i never used it. The store reps just want to cell service and they will lie through their teeth as they get a percentage of your monthly bill. This was my second round with T-mobile and these guys just cannot get it right. I am done with them for good.

1 year ago

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TC B Florissant, CO

The service- well I have not had luck with this service in the places I have lived. I feel that T-Mobile offers the least amount of coverage of all the major carriers. This is just my opinion and experience.

1 year ago

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Mary Goodman

Zero stars for customer service. When you go in a store for customer service they tell you to call 611. When you call 611 you are on hold for 45 minutes, then you get to speak to someone who barely speaks English and is no help at all. It is worth $10 more to deal with AT&T or Verizon Wireless where they actually try to help their customers. Do yourself a favor and avoid T-Mobile at all costs!

1 year ago

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Kimberly Douyon

I just switched from AT&T to T-Mobile. That was the worse mistake ever. They lie from the inside of the store, all the way to customer service. I haven’t even been a customer for three weeks. They put my account under business without my permission, they added two lines without my permission, and now they are holding my carrier freedom. I would not recommend them to anyone.

1 year ago Edited July 31, 2023

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Mav Corp Roanoke, TX

It is a very bad company. Even though I canceled my subscription last April, 2023, they still kept on charging me on my credit card even though not a single use was done. All they want is your money. Aside from very poor reception, the customer service is terrible. Don’t get trapped with all those offers. I have to switched back to my old provider.

1 year ago

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Stephanie Echeverry Trenton, NJ

Let me start by saying I been having issues with my light ppl call me and I cant pick up and it says user busy, this been going on for over one year and half. They cant find or fix the issue, so at this point i am changing companies. They expect you to still pay your balance from a line that I been having issues with. DONT EVER GO WITH TMOBILE, they want to take your money but never fix the issue.

1 year ago

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James Miller

I lost my phone and went to get new phone from TMobile. Their rep told me to buy a phone from Walmart, come back and they would transfer all my files from the cloud into the new phone. I bought the phone and went back the next day to finish setting up the new phone. Rep then tells me due to liability issues, they will not transfer data to any phone they did not sell. I now have 4 months with no service for my new phone! Run away from this company!!

1 year ago

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Mark Cave

I have the home internet service and it is quite awesome. Fast download and upload speeds. No lagging/buffering. I highly recommend this service.

1 year ago

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Obaid San Ramon, CA

It is a fraud. They quoted me a lower price and got my credit card number to set up for the autopay. When I called to activate, I found out I was set up for two lines and they wanted to charge me for two lines. T-Mobile management encourages their sales reps to cheat and commit fraud. Otherwise, they will hire ethical salespeople. I am sure I am not the first person to complain about such fraud.

1 year ago

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Jeff Birmingham, MI

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

1 year ago

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A Chen Houston, TX

I was trying to switch to T-mobile with a family plan of $90. I selected this plan and I could see the exact price was shown on the screen. And the website required me to fill out a lot of information such as my address, my driver's license and even my SSN for credit check. (I have a credit score of a little more than 800). After this, the price suddenly changed to be $105. No explanation and warning, just wanted me to pay. I had a very strong feeling of being deceived so I refused and just closed the web page and left!

1 year ago Edited July 5, 2023

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Joseph Tempe, AZ

T-Mobile is by far the best wireless service, I have used it for over 10 years and love the service, plus works in Mexico

1 year ago

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Maria Hill

I was with sprint for 8 years good company then T-Mobile bought them out was only there with T-Mobile for a month and talk to a rep about a payment taken out the wrong acct they did put it back in that acct and then toke it out of the right acct a week latter they suspended my service for non payment which I paid and then wanted me to pay them 368$ to reinstate my phone I never ever had this kinda issue with sprint need to find a reliable cell phone company

1 year ago

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Teresa Jordan Yucca Valley, CA

Switched from Metro Pcs 4g phone to TMobile 5G phone. What a joke, only have connectivity 3 of every 7 days. Can't make or recieve calls, messages, texts. Recently tried calling them 5 different times in a single day and when I finally got through to them, they could not help me because although my name was on the account, I was not the named account holder. They were more than willing to call my fiancé, who I personally could not reach because of their lack of service. If ever there was a company that deserved a negative star rating this is it.

1 year ago

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Mel McBride San Dimas, CA

Duarte T-Mobile store has absolutely no customer service. They completely ignore customers who wait and make them wait over one hour before even talking with them. There is no greeting or any interest in what a customer is there for. When I came in on a Saturday to upgrade from Verizon to T-mobile, after waiting two hours I was asked what I wanted. The whole process of upgrading took at least two hours and I observed the 5 other guests were totally ignored.

1 year ago

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Elaine

I used to use another company and change several years ago to T mobile and don’t disappoint me. Great coverage when travel to different countries.

1 year ago

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Marshall Silva San Francisco, CA

Terrible network, in northern California largest city consistently low speeds upload 1.88 mbps n download 0.055, snail pace and it's been like this for 10mos. Absolute scam company, even when they fix it always drops back down=SCAM ripoff company as far as connectivity which is everything

1 year ago

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Gtongco Johnson City, TN

The cell service has been good. But switching from Verizon has been a nightmare. All of the special offers have been difficult to receive and our first 2 bills were double what they promised over the phone/internet. My husband has spent 20-30 hours trying & retrying to sort everything out. We were promised $1200 with the special promotions and they have been denied. I would recommend going to the store over trying to do this over the phone or internet.

1 year ago

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Robyne Garton St. Albert, AB

This company has got to be the most unorganized place I have ever dealt with. Their training protocols of their staff is horrible! They never take notes, they never knows the previous history and ALWAYS break promises! I had several phones with them and canceled the others only keeping two cells. They don’t work properly and they expect me to pay full price for a third of the service! No one is there to help or problem solve. I would advise from considering to use this provider.

1 year ago

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Jim Olwin Saint Johns, FL

Tried to switch to T-Mobile to save some money but found that the internet connection was not as fast as AT&T and the land line connection didn’t work in my home. Cancelled in the first week but spent the next four months and over $200 trying to stop the billing. Had been promised no charge if canceled within 14 days but that didn’t happen. Sales practices are shady, customer service nonexistent, and accounting system antiquated.

1 year ago

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Elizabeth Mikotowicz Shreveport, LA

The level of incompetent people in this company is astronomical. I spent 8 hours with these people and they still couldn't fix their own product. Finally after transferring me to all the wrong departments and having me on hold , they finally tell me I need a new modem. They said I could bring my old one to a TMobile store and I wouldn't get charged . ALL LIES! Not only did they try to charge me , apparently I need an id even though I had the other modem , my social and the passcode. My business lost revenue because of TMobile WORST COMPANY EVER!

1 year ago

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Mrs Barrett Romulus, MI

Although T-Mobile may be a little on the pricier side for some things there service coverage more than makes up for it with little to no dropped calls or not being able to hear the person your speaking with etc

1 year ago

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Leona Connell Minneapolis, MN

I have t-mobile internet there customer service is WORTHLESS!!!! they have the worst people ever. I can't get internet service with anyone else. They know this n don't care at all they are lazy they are NON RESOURCEFUL if you have problems your in trouble.Tmobile put the wrong telephone number on my account . When I signed up all I want is to have my correct number on my account my number The number I have had for over 10 yrs. They can't do that unless I get phone service through them. Yes you are right BLACKMAIL PEOPLE YES BLACKMAIL

1 year ago

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MBA Dallas, TX

Liked it better when it was sprint. T mobile customer service does not listen. The unlimited plan is limited by throttle once we hit 50 gb. I preferred paint customer service over tmobile

1 year ago Edited February 28, 2023

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jennifer olds Bothell, WA

IF THERE WAS A WAY TO GIVE THEM A NEGATIVE SCORE I WOULD!!!T-MOBILE ARE A BUNCH OF SCAMMERS AND HAVE THE WORST CUSTOMER SERVICE AND THEY JUST TAKE ADVANTAGE OF THERE CUSTOMERS!!! BEEN WITH THEM FOR 25 YEARS AND THEY COULD REALLY CARE LESS!!! IF YOU VALUE YOUR TIME DO NOT SWITCH TO THEM CAUSE YOU WILL WASTE YOUR TIME AND YOU WILL REGRET YOUR DECISION!!!!!!!

1 year ago

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Flora Banks Amarillo, TX

A bunch of manipulative crooks. Had a automotive payment plan paid last payment when account was closed. billed me for .17 cents now billed me for $30.17 even though account has been closed since October2022. When I closed the account I asked for a statement of final payment and they refused to submit one until November and refused to accept the equipment while charging me $187.00 dollars. I tried calling and they kept saying they couldn't hear me but I could hear the machine clearly then when Ann responded she pulled the same game.

1 year ago

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Dor'cas Kaindu Lexington, KY

this company, is there worst, I wish I can rate it zero stars but that's not possible. I am surprised that I have lasted this long. If you desire to keep your peace and your money run, as far away as possible. Every month it is something different with this company. if they make a mistake they have a tight hand and it's really hard for them to return your money.

1 year ago

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Ann Palmer Boston, MA

After having an account here for 18 years, I am shocked at the poor service I have received since buying a Samsung watch, which did not work! I returned it, and they got it going again, and then when I got home, it stopped again. I took it back, was told that I was now out of the "buyer's remorse" window, but that I could order another watch. I did, and they sent me the wrong one. I took it back, and then they sent me still the wrong one. Now, I am in possession of a large, black smartwatch that I will never use WILL PAY FOR THAT was SUPPOSED TO BE FREE!!!

2 years ago

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Marie Sauerhage Lawrenceburg, IN

I switched from Verizon to T-Mobile and have had nothing but problems with their customer service. They charged me for a month before our phones were ported and the sim cards were in the phones. That took hours to get resolved and I'm not sure it has been. The store I went to for help called the corporate office and a woman there was incredibly rude to the manager of the store and acted like I was a criminal trying to get away with something. I've been with them for exactly 4 days. Use any phone company before you go to T-Mobile.

2 years ago

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Celecia Christie St. Cloud, FL

If I could give zero stars I would. Decided to switch from verizon to t-moble. The representative activate a new phone for me and at the end told me he was unable to transfer my number that I had for over 20 years. Call customer service gave them my account pin to transfer my number was told it would only take 2 hour. Call back 2 hours later and was told it will take 2 hours more. Then call back again told it will take 24 hour. This is very frustrating. I don't mine the wait but all the missed information is irritating. Date of experience: October 05, 2022

2 years ago

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Jesse Wellman Port Richey, FL

I switched from T-Mobile in August because I ordered one phone and they sent me four Sim cards I paid on the phone and they told me to go to the store and they would just give me the phones because I had already paid on the phone They did not give me the phone they said I had to pay in the store so I switched to Verizon that day in August 26 now almost 2 months later they charged me $852 for phones I did not receive

2 years ago

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Gina Donofrio

Great service. No need to utilize any other company, especially in Uban areas. The phones are durable and the customer service is outstanding.

2 years ago

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BRETT L Surprise, AZ

OUR SERVICE WOULD NOT WORK AT OUR NEW HOUSE, TMOBILE WORKED ON IT FOR 4 MONTHS. THEY WORKED ON THE PHONES AND TOWERS AND SIM CARDS, BUT NO SERVICE FOR 4 MONTHS. THEY KNEW WE WERE USING TRAC PHONES FROM WALMART THE WHOLE TIME, BUT THEY STILL SENT A $450 BILL FOR THE 4 MONTHS. THEY REFUSED TO WORK WITH US ON THE BILL. THERE IS NO WAY ANYONE WOULD PAY THAT BILL. THEY SENT ME TO COLLECTIONS AND IT CAME OFF AFTER 2 YEARS, NOW THEY PUT IT BACK ON WITH A NEW DATE. ILLEGALLY!!! THEY TAKE ADVANTAGE OF ELDERLY PEOPLE. BEWARE!!!!!!!

2 years ago

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Matt Kubacak Hearne, TX

T mobile works well if you are in the city. However, their cell service is deplorable in every rural area I have been. In addition, they have outsourced their customer team overseas to a country half a world away whose employees have little to no care of your experience. Any complaints or issues are met with false promises and no communication or desire to resolve. I will not use them ever again.

2 years ago

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Keita Monique Dallas, TX

Yall are horrible phones always out of service......can't hear your love ones on the other line....... service suck and they are a bunch of liars the chat extended my service until the 19th and the cut off the 18th what's one more day.....yall are greedy and treat your customers like crap.....can't wait to find a new service yall are horrible...!!!!!

2 years ago

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Anonymous West Columbia, SC

Don't get no internet service from them or any service for that matter. I am being charged monthly for services that I disconnected because the payment was on auto pay. So in the app the auto pay is still going and they claim they can't turn it off. I have to manually turn it off. Well I can't because the app is deactivated because I disconnected the services, and it requires t- mobile wifi to open up. This is the craziest stuff I've ever heard. I am so livid right now and they won't give me my money back until I turn it off! DON'T BECOME A T-MOBILE CUSTOMER YOU'LL LIVE TO REGRET IT!!

2 years ago

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Donald Eddy Bessemer, AL

I have been a customer for several years, and they have mislead me from the start. Now, my auto pay billing is screwed up, and for almost a month, I tried several times to get this corrected. Tmobile call center is useless, and quite possibly set up to simply, wear customers out until we give up. Now, I have extra charges to be current, but that is probably a lie too. I am looking fir a new provider, but I would recommend anyone considering using tmobile, to run away fast, find someone else honest.

2 years ago

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Stevie Adams

Hello just wanted to let you know do not get service with them. They are not as good as they say they are. I switched last year to them and made the worst decision of my life. I'm I town with 5G and 5 bars and still feels like dial up internet. Drops calls left and right. Stayed in one town and never got any service in a 1000 acre area. Have to use wifi or someone's hot spot to get service. With all the money they get from us they should be able to have good technology with the AI systems we have. DO NOT GET WITH THEM SERVICE SUCKS

2 years ago

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Tony Miranda Miami, FL

Been with mobile over 12 years. always paid my cell phones in full and to find out when I anted to switch to Verizon all my phones and tablets and watches blocked. BEWARE OF THIS SCAM, THEY ARE THIEVES AND AVOID UNBLOCKING SO YOU CANT LEAVE. NOW IM IN COLLECTIONS FOR $220 THAT I REFUSE TO PAY OVER 3 WEEKS OF ARGUING WITH THEM TO UNBLOCK. BEWARE YOUR PHONES WHETHER PAID IN FULL ARE ALL BLOCKED

2 years ago

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Mike Harmon Pensacola, FL

’m headlining this review as DON’T BELIEVE YOUR LYING EYES because an honest T-Mobile tech rep admitted today that the company’s 5G coverage map was widely different map than the one she sees. The company’s 5G map on its website shows that my address has its most advanced 5G coverage shows no coverage with none planned for the foreseeable future. She instructed me how to revert my iPhone 12 to LTE only but I still have only one bar.

2 years ago

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Kenni Hisel Kearney, MO

Tmobile is a fraud. They sold me a phone to help my service and the tower has been down for mos. They have yet to give me credit for promotion after tt them twice. Promised tower booster by 3-4 tech support staff and still othing. Paying for a service they aren't providing. All I get are lies and excuses. They disconnected my call and don't have the decency to call me back. I have spent hours on the phone trying to get someone to help me and no one cares.

2 years ago

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Maria Buncick New York, NY

WORST SERVICE EVER. TWO EXPENSIVE PHONES NEITHER OF WHICH WORKS AND THE DINGBATS HAVEN'T A CLUE AS TO WHAT IS WRONG. HOURS AND HOURS FOR WEEKS AND WEEKS SPENT WAITING ON THE PHONE FOR SOMEONE IN TECH TO GET ON THE LINE WITH ME AND HELP. INSTEAD I'M ON THE LINE FOREVER WITH BASIC CUSTOMER SERVICE HELP REPEATING THE PROBLEMS TO THEM ENDLESSLY,.. A HUGE WASTE OF TIME AS THEY ARE SALESPERSONS NOT TRAINED AS TECHNICIANS.

2 years ago

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Marcus Atlanta, GA

They took my money $75 on a order then send my phone to but didn’t put the full address forgot to put the building and apartment number so it it got sent back to them so after I call four times and talk for about six hours all together I was offered a new phone as long as I paid $87 dollars so they wanted me to give them money twice for one phone

2 years ago

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Nathan Aung Wichita, KS

Bad customer service. Four 2 hours calls and still not able to complete the plan change. Continued charging 170 bucks a month for single line plan. T mobile experts do not know what they are doing. They have specific lines they say but nothing is getting done. Been t mobile customer for 12 years but treated with disrespect and instead of adjusting the bill, they want me to pay first and keep asking for my card numbers. The services provided are by Dionne on March 31st and Sundae on April 25th - both failing miserably

2 years ago

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Bridget Huley West Palm Beach, FL

I went to Costco purchased 2 brand new phone was promised rebates 2 separate ones. I have called numerous times and it has not been resolved. The district manager told me one rebate was denied to call give info they would fix. I called they say never submitted.How can he see it denied and they cannot see at all. This has been going on for months. I have had enough leaving Tmobile

2 years ago

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Roman Mechetner Chicago, IL

Nothing but lies. Every time I call I get a different answer that previous person was not correct and so on. Got promised a phone by two different supervisors, Aivy and Maria, both lied. Now can't get a hold of them. On my third warranty replacement phone in last 3 months and it's getting worse. I can't be reached, phone goes straight to VM. Not getting texts. Phone drops calls for no reason. Turtle slow internet, im not even talking about YouTube.

2 years ago