Name: T-Mobile
Rating: 1.6

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Madge Easton Orem, UT

We have used T-Mobile since we first started using a cell phone. The service has been good and we have had coverage any place we have been. The cost is very reasonable and they have a great senior plan right now. Our kids have used the family plan at one time or another.

8 years ago

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RJ Provo, UT

They have been very helpful whenever I go in with a problem with my phone. They also have been very honest with me and about what is entailed in a contract and what I can expect.

8 years ago

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Landon Robison Layton, UT

I have had T-Mobile for as long as I can remember having a phone. I am on a family plan with 4 others, and it makes my bill super inexpensive. They have great deals if you have other people to be on your plan with you. Whenever I go to the store, however, they are always trying to get me to change my plan so that I would be paying more money. So, if you get a cheap plan, make sure to stick to it because they will try to talk you into spending more money.

8 years ago

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James “Jim” Carlton

Loved T-Mobile as a customer but when I switched it took me about 20 hours of LIES from customer service that they would give me a receipt for paying off 5 devices. Bottom line no receipt no deal from new carrier so T-Mobile raped me out of $2500. If you want a carrier that does not lie and cheat try ANYONE else. They truly suck.

10 months ago

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Heather White

Drake Rd location in Kalamazoo, MI has racist working there. Apparently, you can call your African American co-worker the N word and not get fired. Get paid leave and still be a key holder. Be called a stellar employee and someone the rest of the employees should look up. Don't let John or Parker help you or you might be next!

11 months ago

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Stephanie Knuuttila

I have been a customer of Tmobile for 7 months and I have to make sure to deter people from falling for their promos I have been lied to by them for two promotions now where I was told I would receive a gift card whereas I did not I was denied both times. I am heartbroken and disappointed and frustrated with this top company.. They have millions of dollars and have hardly any and they screwed me over two times too many… they hurt people who can’t afford to be hurt this way.. Shame on you Tmobile ! Shame on me for being dumb enough to fall for it twice!

1 year ago

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Dainary Ruiz

Bad job It is an unreliable company, on two occasions I have paid for my devices and they never unlocked them, they always cheated on me every time I called and disappointed me so much that I switched to AT&T. I will do this on all the pages that have to do with this bad T-Mobile company. I will never recommend it to anyone, not even my worst enemy.

1 year ago

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Allen Teehee

Absolutely horrible. I wish I could leave 0 (Zero) stars, because they don't even deserve 1 star. Quoted me one price then charged me more. Put a lock on my phone that I owned outright. Said it still had payments due on it when I brought the phone to Tmobile. They are liars and thieves. Plus their customer service is absolute crap. Don't waste your time or money with them. Absolutely the worst experience I've ever had with a carrier.

1 year ago

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William Curtis

T-Mobile does not honor their word... I've had to call and talk to them 3 times in 2 months to get them give me the discounts they promised and I still do not have them. now they tell me 1-2 more billing cycles... STAY AWAY FROM THIS COMPANY!!!

1 year ago

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Brant Grieshaber

First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.

1 year ago

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Mr. Tell the Truth

I just keep having so many people with T-Mobile services. My newest issue is my phone keep hanging up when a new call come in. I have called too many times about this issue and nothing has happened yet! I must select another company to do business with that's not owned by T-Mobile. They also went up on the monthly fee, but they are not giving me better service in return.

1 year ago

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Greg Victor Tampus

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2, 2024 at T Mobile a Store with receipt. Contract was paid til June 20, 2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11, 2024 and then to Ginger on Oct 14, 2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!!. WORST service!!! Do yourself a favor- Stay Away !!

1 year ago

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Dragan Stanojevic

just because i have to give them anything i gave them one star. they didn't deserve even that one. The worst experience i have had in my life. Not just that they overcharged me for a long time, and believe it or not, i couldn't change it, because i mysteriously had insurance and service on all devices. They also charged me 3 months after i switched the plan to at&t, even though i called the very same day and cancelled it. They are saying now that they cant find any memos of me calling back in September. its ridicules, stay away from them....

1 year ago

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fred krohn

Spent 6 hours on the phone and three trips to mobile store. On line agents don’t have a clue as how to fix a customer issue. All they do is read from a computer screen and try this and if that doesn’t work they say try over again and again. After 3 hours the agent said the box was defective which it was not he promised to call the next day but never did so

1 year ago

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GW Nail

Well, it's pretty simple....they LIE about their coverage areas. I spent $750.00 for a device and a year of service (non-refundable) for our future home location in Kerrville, Texas. Website states "You’ll have access to 5G Extended Range coverage here"...(exact address included in their quote). Well, there is NO SERVICE! Called support (professional liars) and they said it was my device. I'm using it now, in Houston, Texas. So, I can not recommend T-Mobile at all, ever!

2 years ago

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Trish

This company will rip you off, intentionally add fees, etc. I asked for 5 months for my due date to be moved to the 1st of every month. Tmobile didn't change the due date, so I can rack up fees. Then my phone is shut off due to their negligence. Tmobile is declining will continue to. Their not for the consumer. Horrendous customer service. Too many lies. Stay away from this company.

2 years ago

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George Yamamoto Chula Vista, CA

If you receive your bill via mail it comes around the 9th of the month and T Mobile expects you to mail in payment 10 days prior to due date which is the 22nd of the month. This gives customers 3 days to pay their bill or risk getting a late fee penalty from T Mobile. Does this seem right?

2 years ago

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Victoria Russell Troy, NY

Unable to make calls or send texts on an almost daily basis despite being connected to wifi. Usually due to having no network connection. Why pay for the "best" and still have the same issues as with the cheap services that are 1/3 the cost of T-mobile? For the $15 worth of Netflix & Hulu? I can pay for those subscriptions myself monthly & STILL save over half the cost of T-mobiles obnoxious prices. NOT WORTH IT! 😡

2 years ago

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Laura Fenwick Scottsdale, AZ

I have spoken to the manager at the store on 19th ave & Northern in Phoenix several times to fix my bill. He has been telling me that he is going to have the charges reversed since I never used the service, and it was only open for 4 days.. That's all good but I am still receiving a bill and nothing has been fixed. Tired of going in the store while the manager hides in the back. It has been going on for months. Just want it FIXED!!!

2 years ago

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Roger Woody

I would give less star's if I could. I was lied to off the ripped. The internet they sold me wouldn't work where I live and I was told that after the fact. I Canceled my service the day after I got it and 3 weeks later. They charged me a $100 for The internet I do not even have. So I would highly recommend not going with T-Mobile. It's a bunch of liars that will tell you what you want to hear just so you will take their product.

2 years ago

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Sinister Babe Kyle, TX

I really miss Sprint as a service provider, ever since T-mobile bought them out it’s been really bad service. But they are cheapest so I guess that explains it. They do have great deals we just got bogo iPad 10th gens so it’s a love hate relationship

2 years ago Edited January 15, 2024

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Lesly Desilus Miami, FL

If you were trader do not use T-Mobile service they are the absolute worst between 345 and 4 o’clock when it’s time to close an open trade my phone service was frozen because of the 50 GB limit on their unlimited plan. I’ve been with them for 22 years, they cost me $13,000 Because I couldn’t close the trade when I needed to so if you’re trader do not use T-Mobile which is Sprint now thanks just trying to save my fellow traders

2 years ago

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Abby Boyer Tempe, AZ

tried to find the platform with the highest average score just to bring it down. This company deserves no good reviews and you should get as far away from them as you can. They will make you pay for a service that doesn't work. I called multiple times requesting help and I was just passed along to the next person that didnt know what they were talking about. Finally found starlink and I forgot how good internet actually ran until now. STAY AWAY FROM T MOBILE

2 years ago

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Christina Cortez

I was a Sprint customer for 17 years. When I heard of the merge I was concerned that I would lose everything they provided. T-Mobile has done great thus far.

2 years ago

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Norma Ray Miami, FL

Store personnel in Montgomery Texas store lie to customers just to get a sale. What they promised was not delivered. Neither local store or tmobile customer will admit their error and make it right. I will change to any other carrier asap.

2 years ago

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Kalixt Smith

If I could give it negative zeros stars I would. This company has ruined the good reputation of Sprint for former Sprint customers. Beware of bait and switch on upgrades as they do not honor trade in values. Ever. We traded in a new phone that we had for barely a few weeks and when we saw our trade in bill it was for half of what they originally quoted us. They are now also trying to force Sprint customers into more expensive plans. If they do this to you as well, please file a complaint with the FCC.

2 years ago

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Linda King Albany, GA

Don’t be fooled T-Mobile is a scam they’re selling used/returned phones as new! I paid over 1,200.00 to get home and inspect further to find a small crack. Took it back to be told there’s nothing they can do. I have two lines and one line I brought my own phone to find all they did was use the phone I purchased from them as a hotspot then charged me for out of network numbers when I use it they did nothing more but cloned the phone. As soon as I reach the 3 months that I’m forced to stay with them I’m gone and will NEVER do business with them. They’re amazingly AWFUL..

2 years ago

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Julie Ulberg Eau Claire, WI

Horrible service & especially customer service. The service doesn’t work in my area & they won’t refund me my money that was for traded in phones that were not even t mobile. Each time you call I. You get a different story & runaround to go to the store vs calling customer service. Frustrating & exhausting. I can’t count how many hours I wasted trying to get a refund on something that wasn’t theirs.

2 years ago

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Gerald Gerringer Ridgeway, VA

The t mobile office in Martinsville Virginia needs some attention. The employees are rude unprofessional. They have not been properly trained and have no management at this store. I was there 4 hours Sunday 1 hour Monday and they are lost and said they can't help me. Ive been a paying customer over a decade and now I'm looking to switch to another carrier. It's sad how there only want to play around drawing pictures. Take my advice and drive the extra miles to avoid wasting your time. If only a t mobile executive could see the customers that walk out that door unhappy.

2 years ago

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Jowara Morgande

Great service provider. They offer great discounts and plans. They have wonderful customer service to help with all your needs.

2 years ago Edited October 16, 2023

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charlon smith Louisville, KY

The service is awesome. Customer service representatives are very helpful and ready to assist with whatever problem may be.

2 years ago

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Pam Hambrick West Chester, OH

I left T-Mobile for Mint which is cheaper with better service imo. Tmobile sent a bill out saying they overbilled me $46.67. I figured they would refund me but no. I called customer service and they said they couldn't put the money back on my credit card so they would send out a prepaid card. I waited a month and nothing. I called again and they said they never actually sent the prepaid credit card because it has to go back on the credit card they took it from. Ughh. So they said they would but nope. Still have yet to receive my money back. They are crooks. Buyer beware.

3 years ago

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Vee Romero

Basically all calls are transferred to the Philippines and good luck with trying to understand their English. Seems they're all running around with their heads cut off. 2 hours trying to get help and they still couldn't help me. Asked last guy to transfer me to a manager more than 20xs and still wouldn't. I'm thinking about switching after 10 years. Everything went downhill with customer service the moment these people began answering... they don't understand are US English unfortunately.

3 years ago

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Shibu Pothen Tampa, FL

I was with T mobile with 5+ years, recently they have changed their policy on auto pay. As we had auto pay with credit card, now they want debit cards or check from us. So, I have cancelled the membership and joined another company. These people are very rude as they abruptly changed the policy. Now they are laying off 5000 employees from the job. I think some stupid person became the CEO or CFO of the company.

3 years ago

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Golf Addict

I ported all my numbers out to Google Fi who uses their network. I had a business account and was paying for internet where i returned their internet box and every month I was paying before I realized it 3 months later. I paid off a device that was never used and they refused to unlock it because i never used it. The store reps just want to cell service and they will lie through their teeth as they get a percentage of your monthly bill. This was my second round with T-mobile and these guys just cannot get it right. I am done with them for good.

3 years ago

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TC B Florissant, CO

The service- well I have not had luck with this service in the places I have lived. I feel that T-Mobile offers the least amount of coverage of all the major carriers. This is just my opinion and experience.

3 years ago

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Mary Goodman

Zero stars for customer service. When you go in a store for customer service they tell you to call 611. When you call 611 you are on hold for 45 minutes, then you get to speak to someone who barely speaks English and is no help at all. It is worth $10 more to deal with AT&T or Verizon Wireless where they actually try to help their customers. Do yourself a favor and avoid T-Mobile at all costs!

3 years ago

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Kimberly Douyon

I just switched from AT&T to T-Mobile. That was the worse mistake ever. They lie from the inside of the store, all the way to customer service. I haven’t even been a customer for three weeks. They put my account under business without my permission, they added two lines without my permission, and now they are holding my carrier freedom. I would not recommend them to anyone.

3 years ago Edited July 31, 2023

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Mav Corp Roanoke, TX

It is a very bad company. Even though I canceled my subscription last April, 2023, they still kept on charging me on my credit card even though not a single use was done. All they want is your money. Aside from very poor reception, the customer service is terrible. Don’t get trapped with all those offers. I have to switched back to my old provider.

3 years ago

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Stephanie Echeverry Trenton, NJ

Let me start by saying I been having issues with my light ppl call me and I cant pick up and it says user busy, this been going on for over one year and half. They cant find or fix the issue, so at this point i am changing companies. They expect you to still pay your balance from a line that I been having issues with. DONT EVER GO WITH TMOBILE, they want to take your money but never fix the issue.

3 years ago

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James Miller

I lost my phone and went to get new phone from TMobile. Their rep told me to buy a phone from Walmart, come back and they would transfer all my files from the cloud into the new phone. I bought the phone and went back the next day to finish setting up the new phone. Rep then tells me due to liability issues, they will not transfer data to any phone they did not sell. I now have 4 months with no service for my new phone! Run away from this company!!

3 years ago

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Mark Cave

I have the home internet service and it is quite awesome. Fast download and upload speeds. No lagging/buffering. I highly recommend this service.

3 years ago

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Obaid San Ramon, CA

It is a fraud. They quoted me a lower price and got my credit card number to set up for the autopay. When I called to activate, I found out I was set up for two lines and they wanted to charge me for two lines. T-Mobile management encourages their sales reps to cheat and commit fraud. Otherwise, they will hire ethical salespeople. I am sure I am not the first person to complain about such fraud.

3 years ago

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Jeff Birmingham, MI

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

3 years ago

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A Chen Houston, TX

I was trying to switch to T-mobile with a family plan of $90. I selected this plan and I could see the exact price was shown on the screen. And the website required me to fill out a lot of information such as my address, my driver's license and even my SSN for credit check. (I have a credit score of a little more than 800). After this, the price suddenly changed to be $105. No explanation and warning, just wanted me to pay. I had a very strong feeling of being deceived so I refused and just closed the web page and left!

3 years ago Edited July 5, 2023

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Joseph Tempe, AZ

T-Mobile is by far the best wireless service, I have used it for over 10 years and love the service, plus works in Mexico

3 years ago

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Maria Hill

I was with sprint for 8 years good company then T-Mobile bought them out was only there with T-Mobile for a month and talk to a rep about a payment taken out the wrong acct they did put it back in that acct and then toke it out of the right acct a week latter they suspended my service for non payment which I paid and then wanted me to pay them 368$ to reinstate my phone I never ever had this kinda issue with sprint need to find a reliable cell phone company

3 years ago

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Teresa Jordan Yucca Valley, CA

Switched from Metro Pcs 4g phone to TMobile 5G phone. What a joke, only have connectivity 3 of every 7 days. Can't make or recieve calls, messages, texts. Recently tried calling them 5 different times in a single day and when I finally got through to them, they could not help me because although my name was on the account, I was not the named account holder. They were more than willing to call my fiancé, who I personally could not reach because of their lack of service. If ever there was a company that deserved a negative star rating this is it.

3 years ago

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Mel McBride San Dimas, CA

Duarte T-Mobile store has absolutely no customer service. They completely ignore customers who wait and make them wait over one hour before even talking with them. There is no greeting or any interest in what a customer is there for. When I came in on a Saturday to upgrade from Verizon to T-mobile, after waiting two hours I was asked what I wanted. The whole process of upgrading took at least two hours and I observed the 5 other guests were totally ignored.

3 years ago

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Elaine

I used to use another company and change several years ago to T mobile and don’t disappoint me. Great coverage when travel to different countries.

3 years ago