Name: T-Mobile
Rating: 2.0

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Nyleve Hialeah, FL

Wanted to get the 15 dollar a month prepaid plan that T-Mobile offered to change from Metro. And did this by chat. The sim card was supposed to be for the T-Mobile service instead got a simcard for the same company that I already had which was Metro. Called customer service and got nowhere. This company is greedy and it is a Monopoly. They seem to own everything. Got my money refunded by my credit card

3 years ago

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Angie Kalloway Minneapolis, MN

The worst, will take money from account then act dumb when you call them. Husband and I had plan with them when it was still Sprint accountwas in my husband's name but I was authorized on account. We decided to switch companies for better rates and service. Return phones to local store and they took over thousand dollars from account. Amazing that when we call they suddenly can't find account in system soon as they take our money. I wouldn't recommend these theives to anybody. They are not what they say. If I could they would get negative 100 stars.

3 years ago

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Tracy Dowell Charlotte, NC

I have been a customer of sprint for 6 years and now they switched to t-mobile and I can’t even add a line without them charging 200 to 300 for the phone and a 250 deposit. My credit is better and everything. This is horrible. I have called customer service twice been on hold over an hour and 15 mins and got nothing resolved. I’m going to Verizon.

3 years ago

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Seeta Weaverville, NC

Phone service is reasonably good, however 5G uc is much slower than LTE I had on iPhone 11. Recently upgraded to iphone13 5G, safari does not open pages at least 2 out of 3 times. Their 12 month free Apple TV offer is bogus, spent 4 days talking to T-Mobile to redeem the offer which never happened and they have no solution. They promise to get back to you but never did.

3 years ago

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Jennifer Cyr

The worst since switch from Sprint! Connection issues and spotty service. I have unlimited data which doesn't matter without wifi because still no service in most of my calling area! This is insane! I had better service with my bag phone from the 90's! Oh and don't bother trying to call to rectify because you will get the same run around of customer service telling you it is because of the upgrading and new towers for 5G. Pluheeze! So I am paying for unlimited data and still sketch service and buffering for 6 months because of 5G switch over myth! I'm so done!

3 years ago

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Angel Okray Indianapolis, IN

Worst customer service I have ever dealt with. I will never do business with this company again. I have been trying to return my mobile hotspot because it does not work at my house. They give you 20 days to return it. I have spent over 10 hours on the phone over the last week trying to get a return label. I am about to go into a store even though I have already been told I can not take it to a store because I ordered it over the phone. This is an absolutely horrible company.

3 years ago

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Zee Zimmerman Charlottesville, VA

HORRIABLE!!!! DO NOT USE T_ MOBILE!!!!!! I was with Sprint and loved them. T_ MOBILE SUCKS!! Has major network issues. Bought a 5 G phone and have to use their 4 G network cause the 5 G doesn't work in my area. I am in Charlottesville VA, not the boonies!! I live in the city! Now stuck with the high price contract of the 5 G phone. Worst merger in history!!

4 years ago

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louie reynolds Houston, TX

i cancelled a line in september cause my daughter move to another state and had no service i go into a store cause of promotions they are offering and they tell me i could not get the promotion cause it has been less than 90 says since i cancelled another line i would have to pay full amount and a 100 dollar deposit i dont think they care about there loyal customes ive been with them 13 years i pay for 6 lines a monthe which is around 400 a month so i am going to be looking into a provider who values there customers

4 years ago

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Waheed Abdullah

I will never suggest someone to go with T mobile, they never explain things clearly and later they charge u for nothing, I just got iPhone 13 pro max and they told me you only have to pay only 36$ a month and same time they deduct from me 100$ For sales and plus 101$ on bill, anyone who still want to go through T mobile make sure ask them about all charges just to make Sale they just lie

4 years ago

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Diana Wright Provo, UT

I have been with Sprint for the past 15 years I’ve been able to get service most anywhere I go since this merger I have lost service in some of my most favorite areas and nobody absolutely nobody at T-Mobile can tell me why were there unwilling to fix it it just sucks that I have this nice expensive phone and I cannot use it everywhere like he used to I tried to tell the store and customer service that I used to have service and now I don’t and they act like they don’t believe me that I used to have service there because they say there’s no service up there

4 years ago

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Brian St. Petersburg, FL

Terrible customer service for the business side. The people migrating people over from Sprint have absolutely no Idea how to do there jobs. 25 hours of my time and 4 months still not done! Still in a semi workable Limbo with no end in sight. So many promises broken. I was just told that our 18 line account wasn't big enough for a manager to help with!

4 years ago

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C Griff Troy, MI

Tmobile is a joke. They had to give me a credit twice for their towers being completely down, so they raised my bill that month for "government and taxes fees." I didn't end up getting any credits bc of the random bill hike. We got a home internet device from them, returned it, they said they never got it. We have called them 7 times and showed them the ups tracking shows we sent it back, they have opened multiple investigation reports and have never figured it out. They think owe them $200 for a device, but the truth is they owe me $75.

4 years ago

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Tim Fisher Strongsville, OH

I have spent over 4 hours trying to get my number ported over and complete the reimbursement rebate. It has been one of the worst display of customer service I have ever encountered. I am now on hold waiting for a manager to pick up the phone. If you are considering going with T-Mobile-DON'T. Don't believe the hype they are spewing about their service...it sucks. I am now on my 5th customer service person and have yet to come across one that can help. I am going back to Verizon!!!

4 years ago

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Krishna Shrestha Killeen, TX

BLUF: don’t choose T-mobile. It’s a hassle not help for service you would like to have. There’s far better companies than it. Worst customer service. Privacy protection = zero. My phone number was Outported without any notice and authorization. I spent a weeks talking to t mobile customer services staffs(not helpful) wasting my time and energy. They got my number back but not completely. Now I am dealing with different number for text messages. Network connection okay

4 years ago

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SgtGMT New York, NY

Sprint customer that is now with T-Mobile. Since T-Mobile took over our reception is horrible. Went to port over to T-Mobile but there are zero promotions for Sprint customers. It’s as if they don’t want Sprint customers. T-Mobile customers have many offers. I for one will not accept this so I am switching to Verizon. I recommend all Sprint customers do the same. Maybe when enough of us leave they will wake up.

4 years ago

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Susan Hoover Lancaster, PA

My husband called to get new service for seniors with T-Mobile, I wanted to go to the store to order service but no he's very impatient so we ordered over the phone and and got screwed! Lady sent us to Wi-Fi's we didn't want at a hundred bucks a month and we went to send it back and they won't give us a PIN number or whatever they need so we're having a horrible time we spent hours and hours trying to get this resolved we are retired and cannot afford this! I'm about ready to call lawyer

4 years ago

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RAY MILLER Northfield, OH

I have been with the T-mobile for over 5 years. They only offer a new phone if I add a new line or if I'm a new customer. I talked too 2 different managers and they promise to call back, they never do. Every time I call back it takes over an hour to get through. The last representative just keeps repeating their promotions. They then pass me to a manager and the whole process repeats. So I went to Verizon and received 3 free phones for switching from T-mobile,

4 years ago

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Stephanie Carlson Chicago, IL

Ive worked with all carriers of cell phones through Samsung for 8 years. To migrate my sprint phone number to another tmobile account has been the worst possible process I've ever seen. They made me pay half of the bill for the next month. Even though we just paid a week ago. They keep giving me a new hoop to jump through when I've been trying to do this for two weeks. No one knows what theyre doing here.

4 years ago

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Greg Lallerstedt Los Angeles, CA

Service is sketchy at best if you send a text message don't expect it to get there.... if its urgent you're screwed! I've sent text messages and they have gone through a few hours to the next day. After talking to them its never their fault and they always want to try to put the blame back on you that you the sender are the problem not them and their service...

4 years ago

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Kenneth Nicely Lake Wales, FL

T-Mobile is full of it. New phone and two boosters later and still can't get any bars. I had nothing but problems with them. We saw a lady talking on her phone at the springs and I asked her what she had as my girlfriend nor I didn't have service. She told us At&t that she was with T mobile and they were not that great. So after 17 years with T mobile we may just switch as well.

4 years ago

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TCrooter Indianapolis, IN

I will NEVER use this company again. Customer service is horrible. I cancelled my account in February because my phone DID NOT WORK any longer and I no longer needed a second cell phone. I have been on the phone and corresponding with this company ever since and still cannot get them to cancel my account and credit my card for services I was unable to use, again because the phone no longer worked. If I could give this company zero stars I would do so. Stay away.

4 years ago

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Ncc Lithia, FL

They are like scammer ......do not use T-mobile. Their customer services are very bad!!!!! they lie to you about discounts, then I gave good feedback. Then it is not true. I called again, They said they did not receive my call ever. And due to the pandemic, i wanna switch to another cheaper carrier, I called customer service to cancel my plan before the bill cycle of 20days. they don't cancel for you , said will automatically cut off if we move, But we did not move all , we moved two numbers, they charged us again. $150. Will not ever go back to T-Mobile. !!!!!!!!!!!!!!!!!!!!!!!!

4 years ago

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Douglas Webb CO

wish I could give them zero stars. When a company makes promises then changes the plan it is immoral and I believe illegal. When I signed up with T-Mobile my plan had unlimited data and unlimited 4G lte hot spot. Since they bought out Sprint they have been throttling the HS at >50GB. When I spoke to a representative they agreed that they changed the terms of my plan (but continue to charge me for it) and there is nothing I can do about it. I'm thinking this is a class action lawsuit in the making. Soon I will be canceling T-Mobile.

4 years ago

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Makayla Holland Gaithersburg, MD

Current T-Mobile clients and I love it I have four lines in a service plan is great I don’t feel like I’m giving up service for a lower price.

4 years ago

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thomas Quintana Denver, CO

Been with tmobile for 14yrs. They gave me a free tablet I was told I would pay 10.00 a month for service they lied 3months later they started charging me 25.00 month listen up people if they give you a free tablet you have to tell them to cancel old tablet line because 3months later they will start charging you for that old line your not using its a scam sprint has taught tmobile how to scam there customers I'm going to tell family and friends to get rid of tmobile and anybody else that I find out has tmobile I guess 14yrs doesn't mean nothing to tmobile

4 years ago

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Malissa Singleton Dallas, TX

Transferred over from Sprint to Tmobile. In 2018 purchased two phones. I was told that the lease was only going to be 18 months. After the lease was over, I continued to be charged $55 for the phones. I called Sprint and Tmobile multiple times and nothing was mentioned about the month-to-month lease on the phones after the completion of the 18 months. I have been paying $55 for an additional 18 months and now I am out of $990. When they transferred my services, Tmobile increased my price rates by $30 and took away the service to my IPAD and removed the hotspot service from 2 devices.

4 years ago

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Wence Nino ,

I can't belive any of the good reviews in this page! The only people that can say anything good about TMobile are the ones that never drive out of their service areas. I changed from Cricket to TMobile and it was my worst move. TMobile service are is bad! My business rep, Christal, wouldn't answer my calls nor my texts. If you don't travel out of your city it might be good for you but for someone like me that likes to travel, it's the worst!!!!!

4 years ago

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Seth Schellenberg Lehi, UT

We came for the price and almost nothing else. But honestly, t mobile has been good to us and we haven’t lacked in coverage as much as we anticipated.

4 years ago

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Ian Oakland, CA

If I could give this company less than 1 star I would. I went to buy an iphone 12 which they said would be delivered to the store in 3-4 weeks minimum. It actually came in only about 3 days. The problem is that I was billed $138 dollars when I came back to the store to collect my phone about 4 weeks later. They start billing you before you even take possession of the phone. No refund, no credit. Appallingly bad policy. Just aweful. When it come to T-Mobile, STAY AWAY.

4 years ago

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Beth VanDyke Otsego, MI

HORRIBLE customer service!!! I attempted to replace my internet provider with their home internet and got terrible service. I called the next day to return it, but they didn't follow through on e-mailing me a return label. I called again (each time on hold for OVER an hour) to be hung up on after waiting over 2 hours. Finally, they e-mailed a return label which I then shipped out the next day. 2 bills later and many phone calls with lots of hours on hold...it STILL isn't cleared up. DO NOT USE THIS COMPANY!!!! They are nothing but a pain in the butt to deal with!!!!!!

4 years ago

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Rakesh Roselands, NSW

Tmobile executive office runs its operations solely based on their ego. I had an active connection with tmobile. One day I lodged a complaint against tmobile, it was a genuine complaint, I sent the complaint directly to their top executives in writing. Following which the executive office of tmobile blocked my access to my account. Tmobile and it’s top executives are corrupted and lacks integrity. The executive office of Tmobile abused its powers by blocking my access to my phone account. Corruption to the max...

5 years ago

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malgosia sammy Schaumburg, IL

Terrible company. I cancelled my services and 3 week slater was charged for another full month. Prior to switching, I contacted them twice to ensure I there were no charges associated with closing the account, I was told no problem. Now TMobile claims they cannot issue a refund because my account is closed, however, it didn't stop them from charging me. UNACCEPTABLE SHADY PRACTICES. STAY AWAY.

5 years ago

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PT Taylor

I have enjoyed T-Mobile for about 10 years and have not once thought of changing. Why would I want less than greatness!

5 years ago

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Dave modlinski

Great coverage, great speed, dependable, cheaper than att version and probably better service. Great for international too

5 years ago

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Claire Cavoto

I've been with them since I first got my cell phone at least 10 years ago. Their pricing is very good value and my calls always go through.

5 years ago

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ray ramirez Denver, CO

this company did not offer any help for its customers due to covid-19! all they cared about was getting paid. If i could give them a minus five i would. Since they were not willing to help in any way or fashion in this crisis i decided to go with Simple mobile. The hard time this company gave me in switching is indescribable. These people are jerks! Go with a different company

5 years ago

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Linda Leibach

Every time you talk to a representative you hear something different your bill changes everyone explains it differently when you go into the store a lot of times more times than not they BSU just to get the sale they did not tell me I was paying $30 a month as soon as all this far an item they talked me into I'm riding the attorney general and I'm leaving this company

5 years ago

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Daniel Wondrusch Alamo, CA

Transfer from Sprint was seamless. Customer service experiance 10/10. Always professional, knowledgable, friendly and eager to serve!

5 years ago

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Janet Huff Idaho Falls, ID

I used to have Verizon until I found out the guy who helped us lied to me about my service. Much later I tried T-Mobile and love them completely

5 years ago

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Jeremy Lucas Eagle Mountain, UT

If you want to get decent service for the reasonable price look no further than T-Mobile. I love their customer service I can always get an answer to my issues promptly.

5 years ago

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Arash Massoudieh Bethesda, MD

Avoid at any cost. T-Mobile is a rip off. Canceled my service in October and they kept changing my credit card until January. Called them every month from October 2019 till February 2020 and asked to cancel my service and they failed to do that and made me pay for the lines. I had no longterm contract and was fully entitled for cancel my account. Terrible customer service.

5 years ago

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stevey shumway Midvale, UT

T-Mobile was not the best cell phone carrier. I am glad that I switched over to another carrier. They were affordable but the coverage led me to switch. The costumer service was great, however I just needed better phone service.

5 years ago

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Katie Martin

The cell/data service is slow & frustrating, but I love that I can tether all I want without extra charges. If I could get their service in my home for my smart tv, I would.

5 years ago

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Michelle D ,

Absolutely horrible. Absolutely horrible. Their service is complete crap, their representatives aren’t educated on their own company and policies, and they have charged me 2 times even though I SWITCHED COMPANIES AND I AM NO LONGER WITH THEM! Do not make the same mistake I did. do not get involved with this company, I promise it will be a regret. Seriously, one star is still giving them too much credit. Don’t listen to the “good” reviews, they’re being paid. RUN FROM THIS COMPANY.

5 years ago

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James Johnson Clarkston, GA

HORRIBLE!!! Had an active account for two years never owed these people a thing!! Canceled the account because cricket it way cheaper and BETTER service by far. Left the account in paid in full do t have anything on my credit but now I do! Some how they claim I owe them 290 dollars!! I’m beyond furious and want to tell anyone that will listen...RUN. They are crooks. Am currently trying to figure out how to press charges

5 years ago

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Jeanne

They are not only very professional but if by chance you happen to need more time to pay your bill they are not insensitive and help you right away!!

5 years ago

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Barbara Matula Gulfport, MS

Inhad TMobile for many years simply because cost of plans. The phones are always breaking easily, you never have any service, and the cost of the phones are very high. I will say that customer service has been pretty good but I will never forget back to TMobile.

5 years ago

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Tiffany Nguyen Ashburn, VA

My family and I have been using T- Mobile as our carrier. I appreciate the service and I think it’s very nice, although, some places do not have access to service.

5 years ago

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Larson Riverton, UT

I feel T-Mobile is a great provider for income coverage. When I travel I find that other carriers have better coverage. If you’re in one location and travel very little I think this would be a great option for people.

6 years ago

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Spencer Morris (Logan) Riverton, UT

I love Tmo-- in our area the coverage is great-- having used Verizon too-- Tmo always seems to be faster internet connections---

6 years ago