Name: T-Mobile
Rating: 2.0

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Diva Mother Fayetteville, GA

I have a multi plan with T-Mobile so far so good! I conduct a lot of my business via phone. The reps on the phone aren’t pushy and don’t force phones on you. My last rep was in Korea and he was phenomenal

3 years ago

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Spencer Cottle Orem, UT

We have been loyal customers for years And have upgraded phones many times. Their service is getting better each year. Sometimes difficult to reach an actual person when trying to reach customer service

3 years ago Edited September 24, 2021

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Andrea Thomas Tacoma, WA

T-mobile has extremely bad coverage in the area I live. Having gone in to talk with them, I feel like I get the run-around. Talking on the phone to customer service isn’t any better. But, I have dealt with worse. So I would say T-mobile would be one of my last choices and would have to really do something big for me (or save really big) to make me come back. #Notfor10yearsMinimum

3 years ago Edited September 14, 2021

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Lisa Schwartz Mason City, IA

Provide us with excellent service! They are more then willing to help us when we have a problem with our phones.. Love the tmobile people here in Mason City, Iowa

3 years ago

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Anonymous Unknown Los Angeles, CA

I've never had problems with T-Mobile there's always been reliable and affordable plus I don't never had any issues regarding their service or anyting

3 years ago

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Wayne N Phoenix, AZ

I currently use Metro by T-Mobile. The service isn't the best where I live. The customer service reps are more often than not little to no help at all. I would use another carrier especially if you live in the outskirts of Phoenix.

3 years ago

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Ryan Caballero Woodland Hills, CA

Been a member for a long time. I live in Los Angeles county and overall, the coverage is great. Customer service is also very good with friendly and knowledgeable team.

3 years ago

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james scharoun Balch Springs, TX

T-mobile is a good company but it depends where you are located. When in Washington DC verizon was the best. In connecticut t-mobile was ok. Its north east coverage was not bad and the price was reasonable.

3 years ago

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Ben Santa Clara, CA

I used T mobile for a few years never had any service issues and was on the unlimited plan customer service reps were always helpful and eager to resolve even the simplest problem. It was a good service until the network was bought by sprint and I had way too many service problems to count unfortunately I had to close my account

3 years ago Edited November 9, 2022

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Custom Shop Laser Engraving San Antonio, TX

I can't give 5 stars because we all have very bad reception, always is a problem receiving calls there are points on our job or at the house that we don't have any signal and we miss a lot of calls, the only think why I'm giving 3 stars is for the cost that is really affordable and the statements are very complete and detailed.

3 years ago

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Staci Nicolee St Louis, MO

My team of experts always find the best deal for me. I have internet, phone an family plans with them and will never leave as they have consistently been quality for me.

3 years ago

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Maria Z Las Vegas, NV

Have always had good/acceptable service. I moved recently and now I barely have service. Would be great to have that fixed as I'm paying off purchases and can't switch carriers.

3 years ago

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Jihad Mohammad Paterson, NJ

Great prices for family multi phone line discounts. Courteous and professional customer service. Text response from customer service and reliable feedback to insure customer satisfaction.

3 years ago

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Kim San Jose, CA

Customer service is always kind, professional and answers all your questions. Pricing is exceptional for our 7 phone line bill. Sometimes there is still a quality issue with the call on Tmobile cell phones.

3 years ago

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HUSHAM H OMER Brooklyn, NY

I've been t mobile customer for a long time I like the one price tag including everything no extra charges. Lately with the merger with sprint I have some issues with internet service.

3 years ago

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Caprice Watkins Harrisburg, PA

Mostly good service! I’d recommend them to anyone. I’ve had them for a few years, about two years prior. Affordable, customer service is good, they to work with their customers. Amazing Product.

3 years ago

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Raye Lynn cruz Salt Lake City, UT

Very good customer service and friendly employees. They go above and beyond on getting you the best deal. Leisha R. at the store on 400 South 700 East was very professional.

3 years ago

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JenniferC Dedham, MA

I love T-mobile. I have always her the best experience for years and years! The website is easy to maneuver and the staff is pleasant at every location I’ve visited.

3 years ago

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Elmer Pimentel Pacoima, CA

T-Mobile is one of the best carriers out there, I have used them for years and have had excellent service in many many areas That other phone providers do not have.

3 years ago

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Bernadine Birdsong Studio City, CA

I have been with Tmobile for many years. I switched to ATT once because my husband worked there but I came right back. Tmobile is hands down the best bang for the buck.

3 years ago

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Sharon Shaw Macomb, MI

I started off with AT&t with my first cell phone switched to T-Mobile and that's where I get the best bang for my buck they've always treated me with great customer service

3 years ago

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Alessandra Jacques Charleston, SC

I have been using t-mobile for about 5 years. I live in an urban area so reception has never been an issue. Traveling abroad has always worked fine, a bit expensive but functional.

3 years ago

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Stacy Allen Pawtucket, RI

T-Mobile offers reasonable family cell phone plans with lots of extra perks. We have received savings on food, entertainment and gas just by being a customer.

3 years ago

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Gina Marie Commack, NY

As a 15 year customer of Verizon I finally made the switch over to T-Mobile. with that being said I am not happy at all and as a matter fact I am contemplating switching back to a ATT which I also had about two years ago. I find their prices to be very great however I would rather pay more to have greater quality service Wi-Fi Internet and Bluetooth capabilities

3 years ago Edited September 14, 2021

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Irma Perez Corpus Christi, TX

I have been a Sprint/T-Mobile customer for 20 years upgraded 2 phones. I did not qualify for any promotions and was given false information. Paid full prices for both phones. Had to call customer service 4 times the tablet that was suppose to be free was Not. Requested a return kit and didn’t get a response till 3 days later. There’s more but I think this is enough info.

3 years ago

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Stephen Ward ,

T-mobile is great overall. Have had good experiences over the years.been a long time customer and service is getting better. I don't like the 5g as it still isn't fast 4glte is still faster. Get that 5g going already.

3 years ago

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Queendom Ally Miami, FL

Pretty reliable company, service is good. Their bills are pretty on the high end though. So are their deposits.. But with service their definitely getting a lot better. Their customer service is really really good.

3 years ago

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zainab iqbal Houston, TX

I have been with T-Mobile for 15 years . Always has given me great services . I usually go the the t-Mobile store to get any update on any new promotions.

3 years ago

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Eric Asare-budu Mechanicsville, VA

I've been with T-Mobile for a long times and i like their service. I've never had any issue even when i travel out of my state. It's always reliable.

3 years ago

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Walt Crites Blackfoot, ID

T-Mobile is great with sales and getting one started with a new phone. However, if the site is a sales only office, you won't get much technical help, and will have to find another location to help you. After signing up with the friendly staff, they were not as effusive as they were in their "sales mode."

3 years ago Edited September 14, 2021

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Melanie J Presley Seattle, WA

Been with TMobile 8 years no complaints. Great service everywhere I've been travelling and at home, even thru all the nasty storms we've had over the years.

3 years ago

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Vee Oberoi San Jose, CA

I love T-Mobile. Their Tuesday freebies are usually pretty good, and they’re excellent for international coverage as well. I love having free WiFi on the plane too.

3 years ago

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Cassandra Slatton Tuscaloosa, AL

T-Mobile is an amazing company with excellent customer service. I feel like the company really cares about the affordability of the services they provide.

3 years ago

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Irina Fimov Chicago, IL

One of the best for money service out of the providers i tried. Customer service is always efficient and useful. + great deals for and not only for the new customers!

3 years ago

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Steve Banks Jr. Seattle, WA

I left AT&T to come to T-Mobile and have been completely satisfied since then. The service has been great and what I love most is the transparency of my statements.

4 years ago

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Christine Shirley, NY

I am a current customer of t-mobile and their service is great. A little pricey, but after researching around, they have some of the best prices on Long Island. Would definitely recommend.

4 years ago

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Joy Jitomo Peachtree City, GA

We've been in this company for almost 5 years and we love the family bundle that the customer service gave us. The T-mobile Tuesdays freebies are alos my favorite with this company.

4 years ago

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Garrett Landreth Van Nuys, CA

I've, never had a bad customer service experience with Tmobile. They're always super nice, but not over the top. I, feel like they care about me personally.

4 years ago

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Jaii Nevaa Shakopee, MN

I personally believe T-Mobile is the best phone service, I’ve been with them for years. They come with so many deals and great benefits I just can’t resist!

4 years ago

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alireza khabbaz , SC

what it was crazy for T-Mobile, Just one time I went to their store to take a quote and comparing their offer with other companies and they make an account for me and they charge me $57 for that and they told me it is refundable. after that I went to sprint and made my decision to switch to sprint and I backed to store and refund my money ($57). The problem started after 3 months, one collector called me that you have an account with T-Mobile that you have to pay $207 your balance. I didn't know what was that I called to T-Mobile and they checked my account and they said you don't have any account with us. after that I didn't care about that collector call, but every month someone as a collector call me to follow up for that balance and finally they reported to my credit and I couldn't do any thing.

4 years ago

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Roberto Gonzalez Portland, TN

They were great. Good service good international rates good customer service. Only reason I gave them 4 stars is because they were not available in the small town I moved to in TN.

4 years ago

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Mike Xavier Rocklin, CA

New to T-Mobile due to the SPRINT merge. Was able to get a slightly lower rate since I was with SPRINT for over 20 years & they are now part of T-MOBILE.

4 years ago

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Virginia Smith Dallas, TX

If It was for me I give them no stars but I have to give then at least one. This is for everyone. This company is really bad, is not trustful. They offer you something and without you knowing they scam you. If they send you something to sign make sure you read it before signing it because they change everything they told you to a different deal and when you know it you call for help and they don't help you. They just said you sign it. And Like a said I learn my lesson because for trusting this company. They put me an to a deal that I didn't want. They offered me 2 phones that supposedly there were half of and they end up charging me full price because the agent that help me put me an a different deal, different than what he told me that's why don't trust this company. If you will get with them be careful. They will scam you and they have very bad services and they don't help you with nothing.

4 years ago

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Chad Shephard Alpharetta, GA

Good simple lower cost plan for family. Pioneer in features which forced other carrier to follow. For example int'l text. However, the biggest issue is coverage. We didn't see any improvement with the hyped 600mhz band. I carrier a VZ phone for work and the coverage far superior everywhere I go.

4 years ago

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Brittany Alshawy Colorado Springs, CO

Fair. The service quality is okay. They have really high deposits if you need them. They also have some deals that aren't accurate. You end up buying the phone and paying way more then the ad states. Not as good as other providers, but still quality.

4 years ago Edited September 14, 2021

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CAHomeOwner Clovis, CA

I enjoy utilizing the personal hotspot on my plan. There are still quite a few low signal places I run into - my home area to say one. With all the updates/5g/Sprint acquisition you would think the signal would improve. When I do have good signal, my phone works great. I do enjoy the auto block feature it has for spammer calls.

4 years ago

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Stephen Johnson Tucson, AZ

For me, T-Mobile is the best Cell service. Being over 55 has advantages with them. I like the free stuff we get on T-Mobile Tuesdays. The 5G service is great.

4 years ago

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Matters Norfolk, VA

I’ve been with T-Mobile for 8 years now. Sometimes I wander why I don’t switch to Verizon. If I could keep the same phone number , I would switch today. Reasons include poor reception and weird text that my phone sends in it’s own. Besides that, the customer service is actually excellent.

4 years ago

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Carole Lee Oklahoma City, OK

I've been with T-Mobile for about 5 years now. Customer service is great! Gave them 4 out of 5 stars because I wasn't able to get service once at a local hospital. Otherwise, I love them.

4 years ago

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DrippGang Rockford, IL

T-Mobile was a good phone company. I really had only changed because of phone tower access. Of which is something I now regret. Being they're with Sprint now.

4 years ago