Name: T-Mobile
Rating: 2.0

star star_border star_border star_border star_border

Earl Hall

T-Mobile has paid 8 billion for a new network operating on a 600mhz frequency. Nonetheless they are selling phones, including the iPhone, that cannot access this frequency. Therefore, you are paying up to #1,000 for. phone that is already obsolete in T-Mobile. Of course they do not tell you this. After I learned this, I returned the phones and was charged a $100 fee, Besides their coverage is horrible.

8 years ago

star star_border star_border star_border star_border

Vijay Des Plaines, IL

Hi Have bought 1 iphone 7 and as per offer if i trade one phone , i will get 300 USD gift card. I have traded iphone 5 and its more than 3 month i havent receive mycredit yet. I followed multiple times, Tey just says sorry and say i wil receive credit with in 7-10 days, Its 3 month i called them 8-10 times and no gift card yet . Really fadeup with followups and thinking to move out of T mobile. I also have another iphone, requested them to unlock and its not yet unlocked even when i paid off.

8 years ago

star star_border star_border star_border star_border

jyothi Las Vegas, NV

I was customer of Tmobile for 10 years, one month they charged $20 bucks saying I made international calls, they did not listen I paid and requested to block international calls again next month charged $400 extra saying I made international calls again. I requested them to enquire, they did not do, I said I don’t pay that extra amount until it resolves. They said do whatever you want and gave them collections and charged couple of hundreds extra and screwed my total credit report.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

mcarthurdw

So-so service at best on a good day. Worthless when you need them, today 9-11-17 just after Irma passed through, no service from T-Mobile, I am using a friends AT&T Wifi Hot Spot to write this review as my T-Mobile connection is non existent. T-Mobil may be the cheaper option, but you get what you pay for. It's back to AT&T for me as soon as the power is back and the stores open.

8 years ago

star star_border star_border star_border star_border

Holly

Finding another phone company they charge for payment arrangements I've never in my life have never been charged for payment arrangement on my bill and with other companies. T Mobile charges are ridiculous. I am unsatisfied customer. When I sign up with them I thought they were reasonable but they're not. I am so unhappy with the service that has been provided for me

8 years ago

star star_border star_border star_border star_border

Lizzy Brooklyn, NY

I had approximately $25 in additional and unexpected charges added to my bill. I have an automatic draft from my bank, so I didn't notice it until I got a text that there was a past due amount. I called a few days later and was told I needed to pay the bill immediately or risk service interruption. I've had this account for 3 years and have NEVER been late. While I agree that the account is $25 past due, it's for 3 weeks. UNBELIEVABLE...

8 years ago

star star star star_border star_border

james Fayetteville, AR

They have better than average customer service, but the actual service is very limited to college towns and major cities. I can't justify paying $62/mnth for something I have limited usage of, it's all or nothing.

10 years ago

star star star star star_border

David May Chicago, IL

My coworker has Verizon and she always gets service in our office her phone loads right away and mine takes for ever. She has iphone 6 and I have the 6 plus

10 years ago

star star_border star_border star_border star_border

darline smith Rochester, NH

I was told when I went to Bahama that it would only be 20 cents a min , you charge me almost $6.00 a min and I did not. use the boats tower cause you had to go in and put a message into your phone . I was not happy with the bill at all . I liked your service but who ever set up my phone when I went on my trip completly mischarged me and I was very upset

10 years ago

star star_border star_border star_border star_border

Thomas Kritzer Dayton, OH

I haven't done business with T-mobile since they went contract free. but just before they did, I had a $35 a month plan with them that was fine, then they raised my rate to $45/mo. I called and was told the $35 plan no longer existed. So I told them to cancel my service. They sent me a bill for $400 for early termination. They are the ones who broke our contract, no me. I have steadfastly refused to pay them a dime ever since and will never do business with T-mobile again.

10 years ago

star star_border star_border star_border star_border

Michael Liles Sunnyvale, CA

The biggest issue with T-Mobile is their coverage, it sucks. I've taken trips into the Pacific Northwest, and from Northern California thur Oregon, more often than not, there was zero coverage. Even along a major Interstate like I-40 when traveling to Oklahoma, the coverage is spotty at best and data, forget it!. Their in-building coverage, again spotty at best. These are not all the complaints I have against T-Mobile but they were the driving factors that caused me to leave their service.

10 years ago

star star star star star

Nitya Ahir Panama City Beach, FL

T-Mobile’s family package makes it affordable for me. I have never had weak service/signal since I started using it. Their cellphone trading makes your life a lot easier.

3 years ago

star star star star star

Jailene Torres Tallahassee, FL

Not only does T-Mobile have great coverage and plans to choose from, but I love their T-Mobile Tuesday deals. It is a great perk for paying customers!

3 years ago

star star star star_border star_border

Scott Grange San Jose, CA

The Magenta plus family plan is pretty reasonable compared to other providers. Netflix inclusion is great. Coverage in the neighboring city (American Fork) is terrible over a very large region. This is a major issue for our usage.

3 years ago

star star star star star_border

Sweet Nouveau Palmdale, CA

Are used to love T-Mobile and I still believe their customer service is the best there is. But in terms of price and offers they are lacking a lot. Other networks seem to give you better offers and deals to upgrade.

4 years ago

star star star star star_border

alexisblige Tallahassee, FL

Since switching from Metro-PCS to T-Mobile, I’ve seen a drastic change in my service. I’m now able to use my phone without wifi and have my phone fully function solely off of unlimited data alone.

4 years ago

star star star star_border star_border

Luke Swierczynski Waterford, MI

Before adding my wife to my cell plan I had the misfortune of having to borrow her phone on occasion when I'd left mine places. Service felt spotty, calls would drop in areas that I never had problems with my service provider and the internet speeds just aren't nearly as fast as marketed.

4 years ago Edited November 10, 2021

star star_border star_border star_border star_border

Troy Roberts Indianapolis, IN

If I could give zero stars I would we bought the buy two get one free phones and for the last year I have been battling with T-Mobile to pay my 400 and something dollar bill and then they send it off to collections and say sorry about your luck I’ve taken over a week off of work and multiple personal hours just to try to talk to people to get things resolved and none of that happened they tried to charge me Double Vie old them and it has been a very bad experience stay away from T-Mobile watch what you sign they are horrible right now go with prepaid they still 900 and something dollars out of my account that’s almost a month worth of paycheck I almost lost my house over T-Mobile it took them seven days a refund it and then they added that 900 and something dollars on top of The other $900 that they said I owed them in which they promised me up the promotion which was half of 900 and here I am a year later battling with T-Mobile through collections agencies when I have four children and all we have are two phones that are 200 bucks apiece at Walmart right now T-Mobile has honestly getting me high blood pressure and I’ve had panic attacks I’ve had to go to the hospital once because of talking to one of the supervisors basically saying well there’s nothing we can do now that it’s like elections when it was all their fault they never would call back they would never call back I called and called and called and they would never call back and when they did call back the few times it was all bad I had bad cellular service when I first started with T-Mobile so they let me switch carriers so now I’m using T-Mobile phones on a prepaid service and then there was this one lady that had everything lined up and I was just starting to pay my monthly payment and then the next month it said I cannot no longer pay , Honestly I was skeptical on whether I should post this review or not because I don’t want T-Mobile trying to come out for me and Try and take me to court and put their big expensive lawyers on a hard-working man with four children but inside their computers is all the evidence that’s needed to prove them wrong and then I am right if they were to call me and say that they will keep their promise and I can just pay the 400 and something dollars that I owe them I would gladly do that! But other than that I’m looking into talking with my private attorney if they keep messing with me

4 years ago Edited October 28, 2021

star star star star star

M. Neary Cleburne, TX

I have been with TMobile since 2003 and will not transfer to any other carrier unless. Best customer service, easy contact with reps and just plain professional.

4 years ago

star star star star star_border

Diva Mother Fayetteville, GA

I have a multi plan with T-Mobile so far so good! I conduct a lot of my business via phone. The reps on the phone aren’t pushy and don’t force phones on you. My last rep was in Korea and he was phenomenal

4 years ago

star star star star star_border

Spencer Cottle Orem, UT

We have been loyal customers for years And have upgraded phones many times. Their service is getting better each year. Sometimes difficult to reach an actual person when trying to reach customer service

4 years ago Edited September 24, 2021

star star star_border star_border star_border

Andrea Thomas Tacoma, WA

T-mobile has extremely bad coverage in the area I live. Having gone in to talk with them, I feel like I get the run-around. Talking on the phone to customer service isn’t any better. But, I have dealt with worse. So I would say T-mobile would be one of my last choices and would have to really do something big for me (or save really big) to make me come back. #Notfor10yearsMinimum

4 years ago Edited September 14, 2021

star star star star star

Lisa Schwartz Mason City, IA

Provide us with excellent service! They are more then willing to help us when we have a problem with our phones.. Love the tmobile people here in Mason City, Iowa

4 years ago

star star star star star

Anonymous Unknown Los Angeles, CA

I've never had problems with T-Mobile there's always been reliable and affordable plus I don't never had any issues regarding their service or anyting

4 years ago

star star star star_border star_border

Wayne N Phoenix, AZ

I currently use Metro by T-Mobile. The service isn't the best where I live. The customer service reps are more often than not little to no help at all. I would use another carrier especially if you live in the outskirts of Phoenix.

4 years ago

star star star star star

Ryan Caballero Woodland Hills, CA

Been a member for a long time. I live in Los Angeles county and overall, the coverage is great. Customer service is also very good with friendly and knowledgeable team.

4 years ago

star star star star star_border

james scharoun Balch Springs, TX

T-mobile is a good company but it depends where you are located. When in Washington DC verizon was the best. In connecticut t-mobile was ok. Its north east coverage was not bad and the price was reasonable.

4 years ago

star star star star_border star_border

Ben Santa Clara, CA

I used T mobile for a few years never had any service issues and was on the unlimited plan customer service reps were always helpful and eager to resolve even the simplest problem. It was a good service until the network was bought by sprint and I had way too many service problems to count unfortunately I had to close my account

4 years ago Edited November 9, 2022

star star star star_border star_border

Custom Shop Laser Engraving San Antonio, TX

I can't give 5 stars because we all have very bad reception, always is a problem receiving calls there are points on our job or at the house that we don't have any signal and we miss a lot of calls, the only think why I'm giving 3 stars is for the cost that is really affordable and the statements are very complete and detailed.

4 years ago

star star star star star

Staci Nicolee St Louis, MO

My team of experts always find the best deal for me. I have internet, phone an family plans with them and will never leave as they have consistently been quality for me.

4 years ago

star star star star star_border

Maria Z Las Vegas, NV

Have always had good/acceptable service. I moved recently and now I barely have service. Would be great to have that fixed as I'm paying off purchases and can't switch carriers.

4 years ago

star star star star star_border

Jihad Mohammad Paterson, NJ

Great prices for family multi phone line discounts. Courteous and professional customer service. Text response from customer service and reliable feedback to insure customer satisfaction.

4 years ago

star star star star star_border

Kim San Jose, CA

Customer service is always kind, professional and answers all your questions. Pricing is exceptional for our 7 phone line bill. Sometimes there is still a quality issue with the call on Tmobile cell phones.

4 years ago

star star star star star_border

HUSHAM H OMER Brooklyn, NY

I've been t mobile customer for a long time I like the one price tag including everything no extra charges. Lately with the merger with sprint I have some issues with internet service.

4 years ago

star star star star star_border

Caprice Watkins Harrisburg, PA

Mostly good service! I’d recommend them to anyone. I’ve had them for a few years, about two years prior. Affordable, customer service is good, they to work with their customers. Amazing Product.

4 years ago

star star star star star

Raye Lynn cruz Salt Lake City, UT

Very good customer service and friendly employees. They go above and beyond on getting you the best deal. Leisha R. at the store on 400 South 700 East was very professional.

4 years ago

star star star star star

JenniferC Dedham, MA

I love T-mobile. I have always her the best experience for years and years! The website is easy to maneuver and the staff is pleasant at every location I’ve visited.

4 years ago

star star star star star

Elmer Pimentel Pacoima, CA

T-Mobile is one of the best carriers out there, I have used them for years and have had excellent service in many many areas That other phone providers do not have.

4 years ago

star star star star star

Bernadine Birdsong Studio City, CA

I have been with Tmobile for many years. I switched to ATT once because my husband worked there but I came right back. Tmobile is hands down the best bang for the buck.

4 years ago

star star star star star

Sharon Shaw Macomb, MI

I started off with AT&t with my first cell phone switched to T-Mobile and that's where I get the best bang for my buck they've always treated me with great customer service

4 years ago

star star star star star_border

Alessandra Jacques Charleston, SC

I have been using t-mobile for about 5 years. I live in an urban area so reception has never been an issue. Traveling abroad has always worked fine, a bit expensive but functional.

4 years ago

star star star star star

Stacy Allen Pawtucket, RI

T-Mobile offers reasonable family cell phone plans with lots of extra perks. We have received savings on food, entertainment and gas just by being a customer.

4 years ago

star star star_border star_border star_border

Gina Marie Commack, NY

As a 15 year customer of Verizon I finally made the switch over to T-Mobile. with that being said I am not happy at all and as a matter fact I am contemplating switching back to a ATT which I also had about two years ago. I find their prices to be very great however I would rather pay more to have greater quality service Wi-Fi Internet and Bluetooth capabilities

4 years ago Edited September 14, 2021

star star star_border star_border star_border

Irma Perez Corpus Christi, TX

I have been a Sprint/T-Mobile customer for 20 years upgraded 2 phones. I did not qualify for any promotions and was given false information. Paid full prices for both phones. Had to call customer service 4 times the tablet that was suppose to be free was Not. Requested a return kit and didn’t get a response till 3 days later. There’s more but I think this is enough info.

4 years ago

star star star star star_border

Stephen Ward ,

T-mobile is great overall. Have had good experiences over the years.been a long time customer and service is getting better. I don't like the 5g as it still isn't fast 4glte is still faster. Get that 5g going already.

4 years ago

star star star star star_border

Queendom Ally Miami, FL

Pretty reliable company, service is good. Their bills are pretty on the high end though. So are their deposits.. But with service their definitely getting a lot better. Their customer service is really really good.

4 years ago

star star star star star

zainab iqbal Houston, TX

I have been with T-Mobile for 15 years . Always has given me great services . I usually go the the t-Mobile store to get any update on any new promotions.

4 years ago

star star star star star

Eric Asare-budu Mechanicsville, VA

I've been with T-Mobile for a long times and i like their service. I've never had any issue even when i travel out of my state. It's always reliable.

4 years ago

star star star star_border star_border

Walt Crites Blackfoot, ID

T-Mobile is great with sales and getting one started with a new phone. However, if the site is a sales only office, you won't get much technical help, and will have to find another location to help you. After signing up with the friendly staff, they were not as effusive as they were in their "sales mode."

4 years ago Edited September 14, 2021

star star star star star

Melanie J Presley Seattle, WA

Been with TMobile 8 years no complaints. Great service everywhere I've been travelling and at home, even thru all the nasty storms we've had over the years.

4 years ago