Name: T-Mobile
Rating: 1.7

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Shane Rodney Mesa, AZ

Their old family plans have been perfect for our family. The ability to add members of the family for a small fee was a favorite part. Great coverage.

8 years ago

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Shelene Cooley Gilbert, AZ

Overall a great service. Sometimes in county areas calls drop and we lose coverage. We got in before prices went up so we have a great plan for a great price.

8 years ago

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Trent Allen Queen Creek, AZ

Used for many year. Much better coverage in recent years, but they are also charging more. Works great for our family. Sometime coverage outside of our area breaks up and drops calls. But in our area, it works great.

8 years ago

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Tessa Treanor Salem, UT

T-Mobile is a decent company. They have lots of good workers but the phone service is not that great. If your on a trip there is not that great of service. but everything else is good. I would use them its just the phone service is not the best.

8 years ago

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Preston Fowler Pleasant Grove, UT

While I have been with T-Mobile I love that they allow me to control my kids phones, and are able to shut them off at a certain time at night so I don't have to worry about them being on them too late.

8 years ago Edited September 14, 2021

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CAROLE SCOVILLE Pleasant Grove, UT

I've been with t-mobile for 10 years and I never plan on switching. They have the best customer service and their prices are so cheap for a family plan!

8 years ago

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Madi Thompson Ogden, UT

I've been with t-mobile for 8 years and counting. I feel like they are one of the most affordable cell services that you can get. I like their payment system and the customer service is usually pretty good. I do with they had better cell service at times.

8 years ago

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Martha Legesse

T-mobile is the worst and garbage wireless service. I don’t recommend T-mobile at all. Please go to Verizon and AT&T for the best wireless service. T- Mobile has bad customer service, bad management and bad service. No more T-mobile.

1 year ago

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trent mohn

Terrible company to transfer from. They have poor communication foreign language customer service. They are more expensive than competition. Took me 2 hours just to get the transfer pin so I could port MY number to my new carrier. They spend their time so mad you give up and stay with tm. They suck. Go with consumer

1 year ago

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Simon Nguyen

I have been with tmobile for more than 20 years and decide to cancel service due to the poor support on: 1. Calls dropping. 2. Poor customer services. 3. Poor Home internet connection: It looks like it has never been achieve the performance as the T-Mobile advertisement. The speed slow down due to heavy data sharing.

1 year ago

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Kevin Key

T-Mobile has the worst customer service ever! They don't even want me to sign up for service. I've tried establishing service via their website numerous times. Every time the website returns a random error message. Customer service couldn't help me on the phone, either. I ended up going with Verizon instead.

2 years ago

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Hank Ricardo

T Mobile worst service ever. Customer support doesn’t help. They hang up on you and don’t even call back. Very rude. They merged with sprint and became the worse phone service on earth. If I can leave no stars I woukd. I switched.

2 years ago

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Kurt Underkofler Camp Hill, PA

T-Mobile over charged my account $58 for 13 months. Finally switched once I noticed. The supervisor on multiple calls said the bill will be removed. Just was notified it was sent to collections. They will not send you any information. This company is VERY CORRUPT!

2 years ago

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brenda morgan Morristown, TN

Great and good sales people to help..I really liked James B..He needs to be commended for his hard work.

2 years ago Edited February 12, 2024

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Yeva Khadishyan Las Vegas, NV

Horrible company ever the sup lied to me and didn’t care my phone is still locked. I already owe the phone. I hate this company look to leave it. I have been with this company for 4 years I never had this kind of horrible experience

2 years ago

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redevill Garden City, ID

Billing policies at T-Mobile are like nothing I have ever experienced. Late fees after less than 30 days is, I believe, illegal. Ported my number out, the online account turned off - before 30 days, so I could not check the last bill. It got sent to collections before 30 days - DON'T get involved with these JERKS!

2 years ago

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Manuel Fontana, CA

Horrible customer service. Not very knowledgeable about the customers after they were told customer personnel information. Poorly trained with a guy telling him what to say, because he was to dumb to know what to say. Then transfered me to someone else giving me the run around you lost my business.

2 years ago

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Rick Bethke Minneapolis, MN

Sad when a company like T-Mobile has to charge a in store fee of 5 dollars just to pay for your monthly bill, it's like going to a store pay for your items and having to pay the clerk 5 extra dollars for checking out. Sad company

2 years ago

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kassandra marquis Brooklyn, NY

T mobile is full of crap they will lie to you promise you carrier freedom and a trade in price for your phones then give you less than half what was promised I was promised $650 per phone and only received $235... do not trade in phones with T-Mobile if you are switching providers they are liars

2 years ago

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Joe

T-Mobile, is a very shady place, been trying for over a month to get my refund, talked to about 10 customer service people and have been getting the run around, think twice before dealing with the clowns in customer service, I never been so pissed off

2 years ago

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Win Wan San Jose, CA

Worst company ever.... No words can express how I feel about these liars. Bait and switch all day long. Extensive wait time, never call you back as they promise, and they never honor what they say. Run away and never give them business. Run....

2 years ago

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Amy Gale Des Moines, IA

Customers service rep promised all kinds of stuff from 800.00 in rebates we were denied because services not qualified. Our service isn’t all that good. Sometimes we get text other times we don’t. I should have stayed with the cell company I was with.

2 years ago

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Farshad Farokhian Los Angeles, CA

Before was perfect but now they don't care about customers. Never buy insurance for the device because they charge you but don't pay you. Kind of cheating. I was with t-mobile 15 years but i think new management is driving down the t-mobile.

2 years ago

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Ralph Leroy Helmick Woodstock, VA

worse phone service that i ever had the phones is junk the bill is always more then what it suppose to be they say my SS number is not mine the phone locks up and you have to take it to store it wont hang up when someone calls you go to store they dont want to hear what you have to say

2 years ago

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C B La Puente, CA

T-Mobile is extremely affordable and provides service everywhere I go. The weekly perks are great, too!

2 years ago

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Colby

I have been a T mobile customer for many years. Have the whole family on the plan, good phone service, competitive rates.

2 years ago

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Samuel Githinji

T mobile customer service really sucks, they are bunch of lies please run away from them I've been trying to unlock my paid off phone for the last 1 month but it has been hell, unless you want to stay with a useless phone go to them

2 years ago

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Shkurta Graca

In my opinion, this company is very dissatisfactory. Initially, I had been told that I would be able to unlock my phone for three weeks for my vacation to Europe. However, when I contacted aging the following day, I was informed that this service was no longer available.

2 years ago

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dana shaw Edison, NJ

Doesn't care for existing customers. No offer for old plans or 10 year old customers. I have simple choice plan but we get no benefits or new phone offers. They ready to give new lines every 2 years and we are their customers fr Or more than 10 years but nothing.

2 years ago

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Tim Charest Woodstock, NY

I went to a local store (Kingston, NY) and Vanessa lied about my monthly cost just to get my 'business'. I was told $80 but when I logged online, it was $190. I'm still getting it worked out. T-Mobile may have a better signal but they lie and their customer 'service' is terrible. Stay away...

2 years ago

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Tommy Reid Rockford, AL

I went by a T-Mobile store to sign up for 2 of the 55-Plus phone lines. The lines that are advertised to be $27.50/month for each line would have cost $110.00 per month for 2 lines, plus $30.00 per line for activation. Not exactly as advertised. The FTC should do something about their advertising, and T-Mobile should be ashamed.

3 years ago

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mary duran

T-Mobile has the worst customer care when trying to transfer numbers and trying to get a hold of activation I was on hold for 2 hours which is totally ridiculous they're people need lots of training cuz they don't know what the heck they're doing

3 years ago

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Steven Sanchez

T-Mobile sent me a watch that does not work. I switched it multiple times when I decided to return It couldn't because they put me out of the buyer's remorse policy. Thanks to T-Mobile crooks Now, I'm stuck pain for the watch every month and I can't use it. 8631 you tmobile!

3 years ago

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Lisa McBride

So I call T-Mobile's customer service line to find out which phone number the bill was from because I lost quite a few phones within the past few years and the phone number is not on my bill. The lady says I have to try to access your account after I just gave her the account number. LOL . Am I the idiot ?

3 years ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I've been a customer for over 20 years and I've always been satisfied with the service and the cost.

3 years ago

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Angela Lexington, SC

I was promised a $200 rebate for signing up. After 20 years with Verizon I switched over to T mobile. After 2 months I found out my rebate was declined bc I’m not signed up for the magenta max plan. Which is double what I would pay each month. BAIT AND SWITCH TACTICS!!!!

3 years ago

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Carlos Agosto

The best I have a family plan I like because also give me free phone . High recommend ⭐️⭐️⭐️⭐️⭐️

3 years ago

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jordan balliet Emmaus, PA

I did the free 2 week trail for the internet and wanted to try the phone plan out. We decided to cancel for another reason but it is 2 months later and I’m still getting charges by them even though I canceled and have called them almost every week for 2 months about this.

3 years ago

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The Mom Dallas, TX

I am so mad. I have been ripped off for a year's. Probably since 2017, but i truly done with trashy phones trashy service and customer service that nod their heads while you are on the phone ( for hours) and do “NOTHING!!!” Just done 0 is there rating except for everything you abuse customers with tmobile u get 10.

3 years ago

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Coco X

T mobile charge me 3 months after I move to a different provider for my credit card hopefully I take a dispute to credit card and I received money back. Be careful people which are with T mobile when move or close the account. They change every time on I talked with them the story. Very an professional

3 years ago

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Judith Ghashghaie Hallandale, FL

3 moths just trying to set on the system a payment date and always is like I’m asking a favor for extended my payment. I never wasted time with any company for doing something very simple. Very primitive technology, unbelievable! Worker doing their best but the system isn’t

3 years ago Edited May 1, 2023

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Ronald Carr Nashville, TN

F U TMOBILE AS A COMPANY, STAFF. I have been a loyal costomer for over 15 years but today that all ends. Your service is absolutely horrible. Fix your product. Fix your towers before you lose more costumers than just me. I depend on my cell phone for work so today, this day, I got visit Verizon store.

3 years ago

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Jack Luong San Francisco, CA

False advertising, promised rebates to take my business, after 3 months nothing comes Visit the store and MGR no longer there. Email rebate department and they called back 5 days later and said I am not qualified for any rebates. So I paid off the phones and move my service elsewhere

3 years ago

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Jeff Thompson Berkeley Springs, WV

We got T-mobile when they bought Spirit. Got to be the worst service. Can't call across the room even on WiFi calling 90 % time. Get messages days later. Drops calls frequently. Leaving soon as can find a comparable data plan since I had a great plan with Sprint. Rating-10.

3 years ago

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Nick Keller Dallas, TX

This place is Crap on customer service!! They have you on hold for hours. And they gave my personal information and was sending alerts to a phone number that was NOT associated with the account. And I have 4 lines. This an outrage. I should SUE!!! I hate T-Mobile

3 years ago Edited January 11, 2023

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Tony Kiser Elgin, SC

I was charged over $800 for calls to India, then had to call to India to dispute the charges! There was no warning or disclaimer. Thats on top of some calls not going through or me not receiving calls. After 12 years, TMobile lost my family and I as customers!

3 years ago

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vu bui Renton, WA

I come to agent in renton to upgrade the service plan and i asked them to confirm the payment plan 3 times and they confirmed. But when i receive the bill, it cost 50 dollars more. I came back there and they denied everthing. T mobile lie everything as long as they can get more line.

3 years ago

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D C Falls Church, VA

I miss when it was just sprint!! Horrible coverage, 10 spam texts a day!! Calls constantly dropping and too expensive. I'll be choosing another carrier as soon as my contact is up. HORRIBLE

3 years ago

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Kaysy Mullica Hill, NJ

Horrible customer service. Basically reward fraudsters using their business. Phone support would not send me to their fraud department after I called 7 different times. I had to go to a store to finally get someone to help me. 5 starts to the in store people. 0 starts for phone support.

3 years ago Edited October 3, 2022

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Ajay Malalikar Seattle, WA

T mobile customer service is the worst ever. - They created a new account without my consent - Did not provide terms and conditions correctly and were not able to apply the work perks. - When I asked for cancellation of service they are forcing me to stay till end of bill cycle.

3 years ago