Name: T-Mobile
Rating: 2.0

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MP Junior Brooklyn, NY

Horrible horrible horrible service and customer support. They say you have your own team of experts to help you - THATS A JOKE Nothing but issues with service and support since day one. Will be looking for another service provider asap. Plenty of other good providers around

3 years ago

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Marshall Ryerson Wyoming, MI

My new iPhone 13 worked great in Cabo San Lucas Mexico. My phone got way better coverage in Cabo than it does in the second largest city in Michigan, Grand Rapids.coverage in MI is not good.

3 years ago

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Kim Skidmore

We did the 15 day FREE trial for home interent back in February 2022. It was absolutely awful! I tried it for 6 days and returned all the equipment and discontinued the service. They charged us $170.00! We have called at lest 20 times since Feb asking for a refund and still haven't received our money!

3 years ago

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Leon Yoakum Los Angeles, CA

Have used this company for years. Had to recently cancel my service due to price increase. Too expensive. Customer service needs to have more training.

3 years ago Edited May 11, 2022

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Courtney Riley Ravenna, OH

Worst experience ever, literally. I purchased an iPhone through the website because apple had a delay (I usually just do it through apple). It’s definitely my fault that I ordered the pro instead of the pro max but when I returned it they said they never received it so I still have to pay over 1000 dollars for a phone I don’t have. Garbage.

3 years ago

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James Richards Los Angeles, CA

Excellent service . Customer service is great . I love the special s they have on phone's and accessories. Good company.

3 years ago

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Troy Capps Dallas, TX

Hands down the worst service i've ever had customer service can't never get a hold of nobody you can't voice text never a signal just crap i don't know where they get to review some must be people that own stock or something cuz i don't know anybody that likes T-Mobile they are a rip off

3 years ago

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Arman Tehrani Vancouver, BC

Their customer service is quick to respond, however their CRM system seems to be out dated, reps make mistakes and everytime have to explain everything all over. The advertise bets coverage: I have experienced many drop calls, and the quality is not good once you are not on their network. AT and T is much much better in my experience

3 years ago

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Larry Jackson

Was told I would pay $98 a month. Had to sign a contact that I was never given a copy of and turned out being $158. Salespeople said it was a misunderstanding on the sale and the salesperson misunderstood exactly how it worked. However I'm stuck paying a extra $1400 over the 2 year contract. Fraud!!!

3 years ago

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Rebecca Tolli Columbus, OH

It is a sham.. they put out these ads for free phones and watches and then all of a sudden you wind up owing them hundreds of dollars. They are liars and cheats. My credit score is the best it has ever been and I was going to get phone watch and switch to their cable services. Don't trust them.

3 years ago

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MARIA PEREZ Milwaukee, WI

I have been with TMobile for 7 years and everything was fine, but this year I changed my cell phone because they had an offer. but after receiving the cell phone they told me that the promotion is not valid for me and they did not give me the promised discount. 😞

3 years ago

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Charles Mize Chester, PA

I had a free trail on a internet device and it didn’t work so I sent it back and 6 months later still sending me bills. I also have called them multiple times and it takes like 3 hours being on hold before you can talk to anyone, terrible customer service

3 years ago

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Akuna Wright Savannah, GA

I dont like it at all!!!!!! I just bought this phone and its tripping already and i didnt even have the phone for long. Im switching to a better phone company as soon as i get paid again. They have slow service !!!! They sold me a phone that didnt even last for a whole year yet.

3 years ago

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Bryan Withers Salisbury, NC

If i could rate lower i would. Going into two stores to migrate over from sprint. This is a nightmare. I felt scammed. I felt like T-mobile has untrained individuals in the Concord and the Salisbury stores. It sucks that they purchased Sprint. If you are migrating please double check before doing anything.

3 years ago

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Tim Riley Coppell, TX

To have started out so small they absolutely own the cell phone industry with both reliability and service.

3 years ago

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royce Young Auburn, WA

I give them a low review when it comes to trade in value of last years model traded for this year. I got only $240 credit on a newly repaired by them samsung S20+5G. You'd think they would do better fir a 17 yr. Customer....traded it in on Iphone 13 pro max.

3 years ago

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Jose Conrado Frisco, TX

T Mobile is the worse company I have ever dealt with. We have c4 lines and have been trying to Migrate our Service from Sprint for 4 months and I cannot believe the runaround and the amount of time wasted. 5 trips to their store and still no solution. FRANKLY---------- TMOBILE SUCKS!!!!!!

3 years ago

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Deana Jones Pueblo, CO

I recently migrated to T-Mobile from sprint and the customer service I received was terrible. The agent supposedly gave me a promotion for migrating and being with sprint for 13 years but when I got the contract there was no promotion added and my bill was going to be $40-$60 more than I paid while being a sprint customer.

3 years ago

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Jacek Kaupas

I switched to T-mobile from Cricket. The service is ok when your in town but once you leave, it's a hit and miss. Was the switch worth the extra money....NO. I've noticed that Verizon has the best coverage hands down so I'll probably switch to them shortly.

3 years ago

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Danny Leon Orlando, FL

I switched to T-Mobile over a year ago during the carrier freedom program initiative. They failed to live up to the agreement and pay off my old service provider which led to a negative report on my credit report and 0 help from customer service……it’s been 6 months dealing with this matter and I’m now a happy customer of AT&T

3 years ago

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Tiffany Starnes Goodlettsville, TN

If there was a zero star rating I'd use it!! I've been with T-Mobile for about two years and they have done nothing but ripped me off!!!! Charging me for stuff I NEVER ordered/used... Customer service is horrible at the Madison TN location in the Kroger plaza.

3 years ago

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ninthgates Secaucus, NJ

junk service, all lies. there customer service sucks, they have no idea how to do anything, cant contact corporate offices, always closed, have had little to no signal most places i use the phone since starting the service. wait times are horrible, i hope this company goes out of business

3 years ago

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GW

Terrible. They get you to buy insurance and then when you crack the screen they will only give you $100 off on buying a new phone. What was the point of the insurance? Also, the people in the store don't seem to know what they are doing. Probably going to go over to Verizon.

4 years ago

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sam getz Columbus, OH

absolutely horrible. service quality to customers is bottom of the barrel. they stand behind none of the products they provide. they sell a service that does not fit the definition of service. can not rate them since the rating system only uses stars, totally inappropriate. stupid on my part

4 years ago

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Daniel Kress

I don't like how T-Mobile will charge $20 per line for a reconnection fee when they don't have to do anything to reconnect, it's done with computer programs. The ones that get charged this fee are the ones that can afford it the least.

4 years ago

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Joe Clarksville, TN

It has been the worst service i’ve ever had. That’s about all I have to say. Don’t be fooled by their false advertisement. 5G doesn’t work most of the time and we have no service at our home. We’re switching back to our previous service.

4 years ago

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Stan from Kazakhstan Kent, WA

I've been customer for over 8 years. Never asked to replace my phone. And now first time I have problem with the phone and they not helping me out. YES I have this fake protection which they selling you. JUMP . So I decided to jump to another carrier

4 years ago

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BoerboelsHappilyEvaAfter Wilmington, NC

If I could give negative stars I would. Had me on the phone for over 2 hours with 3 different people- called back twice after 2 hung up while they put me on hold. Called back and the same thing. Worst customer service. Unacceptable!

4 years ago

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Brandon Baker Las Vegas, NV

If you happen to get their POOR home internet be sure to make sure your bill is paid in full.. They WILL NOT send you a final bill in the mail or via your registered email. However, they WILL send you to collections for failure to pay for a bill you didn't know you had with them...

4 years ago

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Ss D Vero Beach, FL

extremely bad experience with T-Mobile.. staff promises what they cannot deliver . They are unable to send an email to confirm what is promised . Each time you call to follow through on what was promised, you are informed that the last agent did not know what they were doing.. stay away from T-mobile for sure

4 years ago

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Ljubisa Jakovljevic Sterling Heights, MI

Didn't have service with T mobile, just open account ,and cancelled couple days after, and T mobile charging me since. We called 10-15 times and all EXPERTS(????) promise that they closed account and they will not charge us .Today we received letter from collection agency ???!!!!

4 years ago

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D f Detroit, MI

Service is not always reliable, drops calls and weak to no signal in spots. I drive a semi and this just won't do . Had to wait an hour and 15 minutes to get my phone unlocked that I paid in full for when I went to tmobile.

4 years ago

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Bruce99981 Houston, TX

Worst customer service of any cellular carrier I have ever had. Going to cancel all of my sprint accounts after my experience with their high speed internet service. I will never ever do business with this company again. Definitely the worst experience I have ever had with a tech company.

4 years ago

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Bob B St Louis, MO

I went down to T-Mobile in Hannibal Missouri waited for over 45 minutes just to get a free replacement SIM card I was not got to because they were extremely slow I was not got to I seem to be very slow very slow and incompetent

4 years ago

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Bryan Cuilty Newburgh, NY

Trash. Switched from Verizon for a better deal and not worth it at all. Service is in and out all the time. Do not recommend. Can't wait till my contract is up so I can leave them.

4 years ago

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jennifer b Olathe, KS

TERRIBLE CUSTOMER SERVICE, EVERYTHING IN THE PHILLIPPINES. STORE IN OLATHE KS DOES NOT HAVE PEOPLE THAT CAN HELP YOU EITHER. THEY WILL TELL YOU ANYTHING TO SELL YOU THEIR SERVICE. NOT ENOUGH SPACE TO TELL THE WHOLE STORY, BUT TRUST ME, THIS COMPANY IS AWFUL.

4 years ago

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pbard Royal Oak, MI

Horrible Customer service. They have no idea on contracts and I was given bad advise twice by their representatives. It took over an hour to even get a representative on the call at least three times. Very expensive service for frustration. Take a pass on them.

4 years ago

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adam Dorchester, MA

Worst company ever. Opened account on 12/31 received equipment on 1/10. Had no signal with equipment returned and canceled on 1/11. Company kept billing me. Now they will not make right after multiple phone calls. I tried to save money now it is costing me 100s for nothing. Do not ever use T mobile!!!

4 years ago

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Conqualla Scott Tallahassee, FL

I have had a good experience with T-Mobile over the past year. However, there are times in which the service isn’t the best.

4 years ago

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Christina1991 ,

Good service, I had a couple of troubles over the 3 years ive been using it, but each was solved easily ones i contacted the support.

4 years ago

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penny michaels Vero Beach, FL

don't believe what is on this site! they SUCK!!! I have been paying for international service and have spent the last several WEEKS on the phone with them tryin desperately to resolve the issue of me not being able to call internationally, and STILL n international service!! IF YOU HAVE T MOBILE DROP THEM NOW!!

4 years ago

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Ryan Summers Bothell, WA

Been having issues with my phone and it has been impossible so far to resolve the issue with T Mobile without giving them money. They have no help for the sake of being honest or faithful to the contract. It's all about money for them.

5 years ago

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Kelise Tallahassee, FL

T-Mobile is my current mobile provider but sometimes I feel like the service is slow. Sometimes is takes forever for my interest to load something.

5 years ago

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Edward

Inwood T-Mobile for almost 9 years and call for numerous things and always been able to take care of my issues in that spare positive for me

5 years ago

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Brenda Singleton

T-Mobile representatives are very professional.Each time I call I always get everything taken care of

5 years ago

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delores Hampton, VA

They are ok.the service is not so great. I got them because I thought they were less expensive. I was wrong. Will be changing and soon as I pay off my phone.

5 years ago

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Jean Dickerson Orange, TX

Overall pretty good. Have had service everywhere really strong except for where I live. But I think that's a tower problem.

5 years ago

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Relia Scott Stafford, TX

The company is easy to work with until I get a representative from another country that I have trouble understanding.

5 years ago

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Jeanne Las Vegas, NV

I have a customer of theirs for years. Have had great Customer Service whether it was in store or call center

5 years ago

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Debra Mcbride Salt Lake City, UT

They are great! I've never had problems with service. The prices are reasonable and customer service is great!

5 years ago