Name: T-Mobile
Rating: 2.0

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Mr lopez

They are the worst and and if they can't resolve your problems that they are having on there end they will continue to send you bills that aren't correct & in the end they will send you to collections. Tmobile is for sure the worst provider for phone service as well as customer service. Do not use them, if use boost or cricket before Tmobile .

5 years ago

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Mason Blumenfeld

I like having no contract and being able to upgrade anytime. Their signal is superior to any other.

5 years ago

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Anita pea Dallas, TX

I really didn't like T-Mobile's options in cell phones. They only had a few compared to other companies if they had more I would give this a higher score.

5 years ago

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Molly Keogh Ogden, UT

We have been T-mobile customers for 20+ years. We enjoy the service we get for the price. Much more cost effective than other mobile phone carriers

5 years ago

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Mike Wilson Baytown, TX

Made the switch from AT&T and couldn't be happier. Great customer service, easy to understand billing, great network coverage.

5 years ago

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Nicole Sohm Herriman, UT

Used T-Mobile quite a few years ago. Definitely not my first choice for our cell phone provider but they were good for what they cost.

5 years ago

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Bailey Wilson Lubbock, TX

I have been on T-Mobile for six years now and I love it. Great coverage and t-mobile Tuesdays are the best.

5 years ago

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acristian ban Peoria, AZ

Beware!!!! Do not go with T mobile. Customer service is extremely incompetent. Switching away from them has cost me months and months of time and hundreds of dollars that they kept on adding to my account. Do not use t mobile!!!!!!!

5 years ago

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SnowballH Sandy, UT

We switched to T-Mobile 8 months ago and have been so happy! They saved us so much money for our family of 4 and the services has been awesome!

5 years ago

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Matthew Hall Gulfport, MS

The data last for more than just the begining of every pay period, and not only does it last, the speed is consistent.

5 years ago

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Sheila Morelli Brooksville, FL

I had to drive all over town trying to get a phone line off of my phone. Then my bill keeps going up and down up and down no explanation it's gone from $78 down to 40 it's back and forth I am sick and tired of it.

5 years ago

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Randy Federspill Fredericksburg, VA

Innovative, Customer Oriented with benefits and gifts, and Definitely the better provider for Military

6 years ago

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Cindy Delgado Sahuarita, AZ

Very good, better than Verizon for some locations where I had no service. Unlimited data plan and free data overseas.

6 years ago

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Shirlean Omaha, NE

I love this company! I left to go to another company and was very dissappointed. I will never make that mistake again

6 years ago

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Mario

great, I have traveled around the country as well as out of the country, and T-Mobile has served me well.

6 years ago

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Jamal Rowlett, TX

Cheap, service ok. Lot of perks in my plan for being grandfathered. 100 flat including taxes for two lines, unlimited internet and hotspot.

6 years ago

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Libu New Hyde Park, NY

Very poor customer service especially from Managers, t-mobile is keep on changing there policy and increasing bill every month without informing customers, very poor service from t-mobile, they say one thing now and they are changing next time we call, t-mobile not at all a better option, they are cheating the customers.

6 years ago

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Gray Montgomery, AL

Very Very rude customer service. They put me in 55+ order plan accidentally and make me to pay extra $50 more after 6 months. Do not trust T-Mobile. It is the scam mobile comany. We have 3 companies and total 5 accounts, moving to Verizon soon.

6 years ago

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Lily Lake Wales, FL

Bad coverage, yet expensive. Brand new phones only a few months old already experiencing problems such as not able to make calls at random times, phones resetting on their own, and now cannot take screenshots or send pictures via text message. Rude customer service. Shut off service for payment being 7 days late by $12.

6 years ago

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Vanessa Little

I haven't had problems except one: I got up to use my phone and it was going off then on. I ended up buying a new one.

6 years ago

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Davy Republic, MO

Beware of coverage map. Data partner coverage is much of the map. In these areas you are capped at 200mb per month. If you travel in the US t mobile will leave you hanging!

6 years ago

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Denise Thomas Philadelphia, PA

I love them don't have any problems love the price I'm paying and always able to reach someone in customer service

6 years ago

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Jim S. Sterrett, AL

I was with T-mobile for years. I went with Spectrum Mobile because my bill went from $80 to $15 a month. T-Mobile charged me 2 prorated amounts and 2 fees when I should have only been charged once. I love Spectrum Mobile and I have better reception.

6 years ago

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Yolanda Pompy Marietta, GA

I have been trying to get a refund for over a month and each 7 business days they tell me it is on the way and nothing has been received and when I asked to speak to a manage as this was my third time they hung up on me. I am so annoyed with them hanging up on me and not returning my money.

6 years ago

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William Perez Boston, MA

Like da promotions and deals and great service but at da end most of these cell phones has no store and making some changes this new year!

6 years ago

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Abdulmunaem Gembri East Weymouth, MA

T mobile rip off customers by not returning refunds for more than three months giving endless senseless excuses though they are happy to take your money immediately shame on you ..you should be banned from business in the USA

6 years ago

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Noel David Middleburg, FL

Been with T-Mobile a number of years. Live in fringe area, they provided a booster that works fine. Also great rates.

7 years ago

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G. Goodrich Orlando, FL

Excellent customer service. Every interaction has been positive and all their people are friendly and helpful

7 years ago

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spiros tolias Dundalk, MD

Very Nice Company, WorldWide Free Calling and Texting to Greece, and Most of The Countries! Spiros The Greek!

7 years ago

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Mary Blank Garner, NC

The price was great. We had used them for a few years when they volunteered us a lower rate based on the fact we were seniors. We left because we couldn't get good coverage after we moved

7 years ago

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Debra J Hackett Columbus, GA

T Mobile has been my phone provider for about 15 years. The only issue I have is when traveling I loose service a lot..

7 years ago

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John

Great customer service both on the ophone and especially at the santa clarita store located ibn the target center.

7 years ago

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Cynthia Nampa, ID

Great rates. Excellent customer service, willing to go above & Beyond for their customers. Customer for 18 plus years

7 years ago

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Loleitta Powell

When I needed my phone the most, they offered options to keep my service on til I could make payment AWESOME. ......??

7 years ago

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Sue Coolidge, AZ

Service is reliable. Weve had a long time service with them and in general . Customer service has improved significantly over the years.

7 years ago

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Dave R.

Outstanding live person customer service, improved coverage and outstanding overseas coverage when travelling abroad

7 years ago

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Mariella Stockmal Santa Barbara, CA

Because they care, they charge us a flat fee every month for unlimited use, because their coverage is exceptional

7 years ago

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Terry

T mobile Tuesdays are AWESOME! Their price is lower than Verizon...and their phone service is pretty good, too!

7 years ago

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Selphie Keller

they very helpful and network is fast. recently upgraded to samsung note8, support helped me move over all my files.

7 years ago

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Cecilia Calvo

You get what they offer and more never have a problem with the company and always give you awesome offers

7 years ago

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jorge ocampo jr

I've been with them for more than 10 years I've never had a billing problem nor any technical problems ever

7 years ago

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Michael Smith

they have excellent service for my area and the value for the price paid is the best in the Phoenix market

7 years ago

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Mike

Less money and equal service to ATT. I have not had any issues with them and will continue to use them

7 years ago

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Dale Phoenix, AZ

Horrible customer service. I was on hold for 32 minutes - thirty two minutes!!! - then the rep disconnected the call (on purpose or unintentainally) and did NOT call back. Who does that? why even call your self customer service becausae you clearly do not service the customer!!

7 years ago

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Derya tatli San Diego, CA

They ported over our numbers from AT&T this morning knowing that we do not have our new devices just yet. Caused all 3 of our phones to get shut down. My mom , dad and i were not able to use our phones at all and my mom and dad are still without a phone

7 years ago

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S Miller Winter Garden, FL

T-mobile is great! Their customer service reps are always attentive and ready to work with you. Who doesn’t want to like that?

7 years ago

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Kael Finder Louisville, KY

I love T-mobile. Ever since i’ve got it i’ve had good data. overall really good. and they are super nice

7 years ago

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Pedram Los Angeles, CA

Another fraud to my Bank account from T.Mobile, this happened while I have no account with T.Mobile for several years, However this theft and ridiculous company T.Mobile wouldn't do anything and wants me to claim the fraud with my Bank account.

7 years ago

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Hayley Lambdin Orem, UT

T-Mobile I have had a couple of times. I honestly don't think I will ever go through them again. They have spotty connection and would find any reason to charge you with a fee.

8 years ago

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Brandon Maughan Lehi, UT

I have T-Mobile in Utah County. The service isn't as good as AT&T, the carrier I switched from. I switched because the pricing was better, but I guess I'm getting what I paid for.

8 years ago