Name: T-Mobile
Rating: 2.0

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Lauren Hyrum, UT

Switched from Verizon to T-Mobile. Decent service in most areas, sometimes struggles in rural areas, cheaper than Verizon, bad customer service when trying to set up apple watches. Overall I've liked T-mobile.

6 years ago

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Maryn skinner Gilbert, AZ

I switched to TMobile for a short period of time and at first it was fine but after a week I had terrible service. I went in to get the problem fix but felt like nothing happen. Didn’t love my experience with TMobile

6 years ago

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Brayden Babbitt Provo, UT

They're simple choice plan is super great value and I've been impressed with the data speed. The only problem is that I've found that the Binge On feature doesn't work.

6 years ago

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Preston KFowler Pleasant Grove, UT

T-Mobile's coverage seems as if the signal receptor ran off of an old polaroid camera with an antenna on top, I cant seem to find connection where I need it, and where I don't need it I have it.

6 years ago

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Eliza Anne Jones Provo, UT

T-Mobile does not have great customer service. Every time I have gone into a store to get help with a device the employees have not been effective in helping me fix the problem. Service is very spotty in many areas that it shouldn't be such as the grocery store or a large public area. I would probably not recommend T-Mobile to a friend although they have great family plans for a cheap price.

6 years ago

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Londyn Berrett American Fork, UT

The service provided by Tmobile is ok in our area. Inside of buildings in certain areas the service drops slightly and sometimes completely which can be annoying. Billing has been as expected.

6 years ago

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Michelle De Oliveira American Fork, UT

I used T-Mobile for a couple of years and am so glad to get rid of them. My service was spotty and sometimes people wouldn't get my text messages for 12-24 hours. We now have Verizon and haven't had any of those issues.

6 years ago

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Nicole Garrett Lehi, UT

T-Mobile has great customer service and customer perks. I really like the service and the price. Some service areas still need improvement.

6 years ago

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Doug Fox Eagle Mountain, UT

We have been T-Mobile customers for years. Our experiences have been positive. We have been pleased with our coverage areas and the reception we've received.

6 years ago

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Cristiana Orem, UT

I'm a T-mobile customer and I really like the service and the customer service. Always when I need I got a really fast resolution and help.

6 years ago

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Keri Christensen Lehi, UT

T-mobile has great prices but there are a lot of upgrades that I had to make in order to get the service and data that I need. The cell service has improved greatly the last couple of years.

6 years ago

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Lindsey A Brown Lehi, UT

The cell service needs work. Call after call after call being dropped. Reception always cutting in and out. Very frustrating to pay for a service that you don't get to use to its fullest. The price is better than others out there but reception is terrible.

6 years ago

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Magaly De Avila Provo, UT

I've been with t-mobile for about 5 years now. I enjoy their service and I love that when I get to travel to mexico I still have coverage there!

6 years ago

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Shauna Craig Pleasant Grove, UT

We currently have the over-55 T-Mobile plan and there is no company who can touch their $60 for 2 lines of unlimited talk, text and data.

6 years ago

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Dee Farquharson Washington, DC

Prices keep going up without informing me about it! My phone insurance went up from 9$ to 12 without notice! I was told my phone was paid off when i got a new one, and it wasn't; so i was charged for three phones when only two were active! if it weren't for the fact that Verizon is way more and offering less, I would be leaving

6 years ago

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Starski Cene Vienna, VA

Pros: Price for service Upgrade policy Customer service is always helpful when I call in Cons: Service goes out in rural areas Unlimited data is not truly unlimited

7 years ago

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Samantha San Ysidro, CA

I have Tmobile and I love it! Everytime I travel it works perfectly fine in other country's, plans are a little pricey for one person, but family rates are great!!

7 years ago

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Cheyenne Pleasant Grove, UT

T-mobile i have to say is not my favorite. but its to much of a hassle to switch. I always feel like i pay way too much for the inconsistent service that i get. my phone calls often cut short due to the service problems

7 years ago

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Darluap Pleasant Grove, UT

Best family plans I could find for family with 6 lines. Good phone equipment options. Great coverage. Hardly ever a dead zone or dropped calls.

7 years ago

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Sharon Reed Gilbert, AZ

This was the best priced option for our area for many years and the quality was good. Recently they have become much more expensive.

7 years ago

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Ronda Hills

Overall good coverage for the price with 7 lines. We like the unlimited minutes and text messages. Customer service has always been polite, professional, and positive.

7 years ago Edited September 14, 2021

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Danuel Allen

It was the least expensive options a few years ago and we were wiling to deal with the dropped calls. Price has increased but so has the quality of service and coverage.

7 years ago

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Easton Fowler Pleasant Grove, UT

First off, i'm not real crazy about T-Mobile. There service is great when I'm in my local town, but when i leave the boundaries it seems to always be very iffy on the service I get. The price is okay, but not worth all the bad service and trouble. Overall, I would not recommend this carrier to another friend.

7 years ago

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Courtney Nguyen Logan, UT

Not everyone loves t mobile but I have been with them 18 years and have nothing but good things to say about my experiences.

7 years ago

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Rebecca Rogers

I have home internet. The first box they sent didn’t work. They had me return it and sent a new one. Then they started charging me for 2 lines. Customer Service has been terrible since signing up. Service is fine.

1 year ago

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kamran ghajar Clearwater, FL

They are not honest, costumer service is extremely bad, they hang up on you after 25 minutes waiting. All the calls are going to over sea. Not help at all. I would consider moving out of them to ATT or Vrizon.

1 year ago

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Arvind Patel Miami, FL

TMobil is a very bad company. They advertise on Tv that for a new customer they will offer new iPhone 14 now 15 free for 24 months contract.Once you accept this deal they keep charging you money for new iPhone.

1 year ago

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Lavanya Reddy Portland, OR

Worst Customer Care. We need to explain the questions or problems for hours. The people who work in customer care doesn't understand English, we don't understand their English. Such a horrible experience.

2 years ago

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Casey Doerlich Kalispell, MT

AWEFULE, STAY AWAY they are the worst to deal with and the worst to fix and then you try to cancel and they run you around. HUGE WASTE OF TIME... bad cell service too., I WOULD GIVE A ZERO IF I COULD

2 years ago

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Manuel A Lopez

Horrible company, after over ten years with T-Mobile I cancelled the lines they double billed me sent me to collections and reported to the credit agencies without negotiating.

2 years ago

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Lekeisha B.

Best Mobil company I’ve ever been with, they always have the latest in new phones

2 years ago

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Wendy Hambrick Birmingham, AL

7 lines of service with t mobile business account 1 line t mobile has jacked up Julio called at 7pm on 8 29 23 and says it's coverage is Julio how dumb do you think I am only 1 line has coverage issue

2 years ago

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Chad Thompson

T-Mobile is a great phone provider always in coverage area bills aren't that bad and always offer good deals on phones

2 years ago

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Shannon Cummings

Great company and they care about their customers. All good, fair prices. Amazing!!!

2 years ago

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Kevin Callahan

I canceled my T Mobile home internet on December 27th 2022. They continue to send me monthly statements as of today, June, 8th 2023. And yes I have the chat transcript from when I canceled. Also the email from that day.

2 years ago

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Tia Los Angeles, CA

Kylea was very polite and helpful as she helped me with my question … awesome job …. Thank you

2 years ago

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Aston Tr Bala-Cynwyd, PA

Very sweet when selling you service, terrible when you're leaving. They DO NOT prorate your usage - make sure you're leaving them at the very END of your billing cycle. Plus they lost our personal data.

2 years ago

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Cathy Robbins Phoenix, AZ

Terrible product (wifi is patchy and slow) and incredibly frustrating experience trying to cancel. They are inept. I will spare you all the details - just take my advice and don't enter this circle of hell.

2 years ago

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Kurt Hartsell

Horrible cust.serv. plus the z flip phones are plagued with engineering problems i bought z flip 3 plus z flip 4 for my daughter they both failed on loss of camera m delamination of tje screen

2 years ago Edited June 22, 2023

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Don Thigpen Kansas City, MO

They are my provider now and I only pay $100 for four phones period--no extra for taxes, etc.

2 years ago

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Australian King Sacramento, CA

Unfaithful organization. The call centers are in Philippines and I don't feel Safe with this organizations. T mobile , westlake financial, B of A ..all bad companies to trust.

2 years ago

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Johnny Luu Garland, TX

cost me 2 months service before cancel my service. switch to other service in same month. they still charging that month service. plus other month. i been customer tmoble 20yrs customer. made me very dispoint. bad.

2 years ago

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Bea ThaTruth San Antonio, TX

T-mobile has great Tuesday deals with their app and the quality of service is great

2 years ago

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Louie Hlavay Austin, TX

They are the worst in South Texas. Out alot times.. they say they are updating. I've been with many cell phone companies and internet companies, and this one is definitely the worst.

3 years ago

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Whitegul Slime Grand Rapids, MI

All three of my phones are T-Mobile. My service is great customer service is excellent

3 years ago

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Sathvik Aithala Portland, OR

Mediocre at best. Unnecessarily complicated to replace a lost phone. Connection is spotty in a lot of places, and 5G UC is terrible.

3 years ago

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Rakim Carpenter Tulsa, OK

Great Service Bank, Internet, etc all around great company Best service in Oklahoma never had a dropped call

3 years ago Edited January 4, 2023

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Michael M Parker, CO

They have owed me money for around 4 to 5 months. When I call I need a "magic pass code" never knew I had one, never needed it until they owed me a refund. Terrible and possibly illegal business practices.

3 years ago

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Don Buck Racine, WI

T-Mobile is a garbage Network, customer service is worthless, tech support does not know how to fix anything. Wi-Fi doesn't work. This is some of the reasons why I canceled T-Mobile, went back to spectrum .

3 years ago

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Self employed Charlotte, NC

My phone has been hacked since I got it! When I send feed back some place my IP address comes up Mecklinburg County N. C. Or Charlotte, N. C. which is 28010 zip code and I am in the 29123 zip code!

3 years ago