Name: T-Mobile
Rating: 2.0

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Rebecca Rogers

I have home internet. The first box they sent didn’t work. They had me return it and sent a new one. Then they started charging me for 2 lines. Customer Service has been terrible since signing up. Service is fine.

3 months ago

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Lavanya Reddy Portland, OR

Worst Customer Care. We need to explain the questions or problems for hours. The people who work in customer care doesn't understand English, we don't understand their English. Such a horrible experience.

1 year ago

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Casey Doerlich Kalispell, MT

AWEFULE, STAY AWAY they are the worst to deal with and the worst to fix and then you try to cancel and they run you around. HUGE WASTE OF TIME... bad cell service too., I WOULD GIVE A ZERO IF I COULD

1 year ago

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Manuel A Lopez

Horrible company, after over ten years with T-Mobile I cancelled the lines they double billed me sent me to collections and reported to the credit agencies without negotiating.

1 year ago

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Lekeisha B.

Best Mobil company I’ve ever been with, they always have the latest in new phones

1 year ago

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Wendy Hambrick Birmingham, AL

7 lines of service with t mobile business account 1 line t mobile has jacked up Julio called at 7pm on 8 29 23 and says it's coverage is Julio how dumb do you think I am only 1 line has coverage issue

1 year ago

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Chad Thompson

T-Mobile is a great phone provider always in coverage area bills aren't that bad and always offer good deals on phones

1 year ago

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Shannon Cummings

Great company and they care about their customers. All good, fair prices. Amazing!!!

1 year ago

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Kevin Callahan

I canceled my T Mobile home internet on December 27th 2022. They continue to send me monthly statements as of today, June, 8th 2023. And yes I have the chat transcript from when I canceled. Also the email from that day.

1 year ago

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Tia Los Angeles, CA

Kylea was very polite and helpful as she helped me with my question … awesome job …. Thank you

1 year ago

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Aston Tr Bala-Cynwyd, PA

Very sweet when selling you service, terrible when you're leaving. They DO NOT prorate your usage - make sure you're leaving them at the very END of your billing cycle. Plus they lost our personal data.

1 year ago

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Cathy Robbins Phoenix, AZ

Terrible product (wifi is patchy and slow) and incredibly frustrating experience trying to cancel. They are inept. I will spare you all the details - just take my advice and don't enter this circle of hell.

1 year ago

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Kurt Hartsell

Horrible cust.serv. plus the z flip phones are plagued with engineering problems i bought z flip 3 plus z flip 4 for my daughter they both failed on loss of camera m delamination of tje screen

1 year ago Edited June 22, 2023

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Don Thigpen Kansas City, MO

They are my provider now and I only pay $100 for four phones period--no extra for taxes, etc.

1 year ago

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Australian King Sacramento, CA

Unfaithful organization. The call centers are in Philippines and I don't feel Safe with this organizations. T mobile , westlake financial, B of A ..all bad companies to trust.

1 year ago

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Johnny Luu Garland, TX

cost me 2 months service before cancel my service. switch to other service in same month. they still charging that month service. plus other month. i been customer tmoble 20yrs customer. made me very dispoint. bad.

1 year ago

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Bea ThaTruth San Antonio, TX

T-mobile has great Tuesday deals with their app and the quality of service is great

1 year ago

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Louie Hlavay Austin, TX

They are the worst in South Texas. Out alot times.. they say they are updating. I've been with many cell phone companies and internet companies, and this one is definitely the worst.

1 year ago

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Whitegul Slime Grand Rapids, MI

All three of my phones are T-Mobile. My service is great customer service is excellent

2 years ago

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Sathvik Aithala Portland, OR

Mediocre at best. Unnecessarily complicated to replace a lost phone. Connection is spotty in a lot of places, and 5G UC is terrible.

2 years ago

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Rakim Carpenter Tulsa, OK

Great Service Bank, Internet, etc all around great company Best service in Oklahoma never had a dropped call

2 years ago Edited January 4, 2023

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Michael M Parker, CO

They have owed me money for around 4 to 5 months. When I call I need a "magic pass code" never knew I had one, never needed it until they owed me a refund. Terrible and possibly illegal business practices.

2 years ago

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Don Buck Racine, WI

T-Mobile is a garbage Network, customer service is worthless, tech support does not know how to fix anything. Wi-Fi doesn't work. This is some of the reasons why I canceled T-Mobile, went back to spectrum .

2 years ago

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Self employed Charlotte, NC

My phone has been hacked since I got it! When I send feed back some place my IP address comes up Mecklinburg County N. C. Or Charlotte, N. C. which is 28010 zip code and I am in the 29123 zip code!

2 years ago

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Randy Urdahl Broomfield, CO

I was a Sprint customer and had great coverage in the city and the country. Got the new “improved” T-Mobile chip and now I have crap coverage in the city and even WORSE coverage in the country.

2 years ago

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anthony Shot

It should be a negative star or -5 this is one of the worst companies I’ve ever had costumer service none they could offer to me free service I would pay double not to have them

2 years ago

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M Ross Anaheim, CA

Shame on you im ending my contract with you THEFT too much hidden fees and unnecessary fees! Such as big sucker! Hope people will stop using your service! You never stop hidden fees!

2 years ago

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Austin B. King Los Angeles, CA

I was supposed to be on a month to month plan. Service was disconnected after I didn’t renew. I received a threatening letter saying I owe $116 or else. I was charged for 2 months of no service. Terrible 🖕

2 years ago

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Alex Lopez Philadelphia, PA

Terrible customer service .predatorily practices , every 2 seconds I get asked to update or upgrade even after the 100th no. I couldn’t even get the help I need. They were just more interested in jumping in my pocket.

2 years ago

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Judi Port Washington, WI

Terrible experience in transition from Sprint. Bill overcharged for 3 months and can’t get it corrected! No help from store manager or customer service. Don’t even bother with TMobile. Wish I had gone elsewhere.

2 years ago

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RLuff Tucson, AZ

Excellent customer service. Good value plans. Insurance costs for replace phone is high.

2 years ago

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Stan Sayers Littleton, CO

TMobile has charged me for my wife’s phone for 7 mos after she passed away. How was she supposed to use it? If I could give a 0 star rating I would! Extremely insensitive. 😡😡😡

2 years ago

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Marci Randall Sandy, UT

T-Mobile is a good company, I wish they were easier to get a hold of and that their customer service was better

2 years ago

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demeshea Rodriguez Jackson, MS

Birmingham Branch of Tmobile sucks you pay your money they treat you like trash . The call center is a joke. Poor customer service team members, supervisor, entire department.

2 years ago

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Michael Hughes Kansas City, MO

Ever since the merged with Sprint they are a terrible company. Bad phone service and customer service. I’ve been with T-Mobile 5 years and they used to be the best now they ranked worst

2 years ago

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Edgar perez Westminster, CO

After Sprint became T-Mobile, it became the worst cellphone service I have ever had. they also add charges that you never agreed to them and extra lines to your account without any approval

2 years ago

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Jenny Clark Austin, TX

Horrible customer service!! The sales team scammed us and told us false information about the magenta max plan! Don’t do it it’s a waste of money. Don’t pick T-Mobile worst service out there.

2 years ago

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Holly Garner Denver, CO

Horrible! They lie and give you the run around..the corporation and the stores are not communicating together at all and all they do is send you back and forth between the store and on-line customer service!!

2 years ago

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Ronnie cormier Orlando, FL

Please tmobile, as a Christmas present please give me one whole day of internet without having to reset your trash can Niokia gateway, please please please.

2 years ago

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Miguel Delacruz Jr El Paso, TX

T-mobile sucks ,their service don't work in the oilfields industry and several cities. They keep raising the price of service for weak service. It's time for me to change to another competitor.

2 years ago

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Marcus Greene Jacksonville, FL

Service absolutely sucks. Especially for iPads. Waiting for my contract to end so I can switch carriers. Do yourself a favor DON'T GO WITH TMOBILE. SERVICE SUCKS!!!!!!!!!!!!!!!

2 years ago

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Neon Killer St Louis, MO

I live in the country and since T-mobile doesn’t work well out in the country it is unreliable and has cost me and my brother multiple job opportunities because of how unreliable it is. Please don’t get this service.

3 years ago

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Aaron Hansen Salt Lake City, UT

Switched from Verizon to T-Mobile about 6 months ago. I’ve dropped more calls with T-mobile in the last 6 months than I did being with Verizon for 6 years. It’s bad…really, really, really bad.

3 years ago

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sim Deerfield Beach, FL

They cheat you by charging you too much money, please never trade in a phone and never use T-mobile "promotions". You pay double. It is hard to believe they are doing that. WHAT A SHAME!!! Totally disrespectful.

3 years ago

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Rachael Mahue City of Saint Peters, MO

Very quick to shut off service if you are a couple days late. Not understanding to people's financial situations. Had a very rude customer service rep tell me they'd be happy to remove me as a customer

3 years ago

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Mechel Nixon Aledo, TX

I wouldn't recommend this company. !! Its too much to write down and I've been with them since they opened up. I've had my phone number for 21yrs . HATE it! They give you no respect for the amount of years .

3 years ago

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Happyharpy San Antonio, TX

Had sprint, t mobile made us change our SIM cards. Now calls are dropped within 1 to 3 minutes. I’m in San Antonio, plenty of towers and only get 2 bars and bad connections.

3 years ago

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Heather Bradley

Since Sprint sold out to T-Mobile, I have had nothing but issues. Calls dropped, texts not going through, apps not loading. It's horrible! I'm getting my phones paid off, and getting a different service provider asap.

3 years ago

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grace lima The Bronx, NY

I'm a customer for over 10 years. My plan has remained the same and the service is good.

3 years ago

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Donald Gustafson Colorado Springs, CO

great cell service and willing to work with people, would recomend to other people

3 years ago