Name: T-Mobile
Rating: 2.0

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S Asfouri

Cancelled prepaid account in July, still has $52 in account. Haven't received refund. Today they refuse to give refund back. They said find another t-Mobile customer and will give the $52 to them!!!

8 years ago

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ashley farnsworth Tacoma, WA

We pay for internet for the month and we only get it for a week and when we call customer service we ask for one thing to be change and they change random things that we didnt ask for

8 years ago

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Joanna Jesser Casselton, ND

Always quick to respond, courteous, empathetic, and very knowledgeable! GREAT service!

8 years ago

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wyattpaige Tallahassee, FL

not always the most helpful when it comes to being a sprint customer, but they do their best and take pride in their customer service

3 years ago

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Mymy Tallahassee, FL

I love T-Mobile and the great phone connection in most places i go. Also, enjoy the gas savings on T-Mobile Tuesdays!

3 years ago

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ClaireEMatt Havana, FL

As a person who travels a lot, T-Mobile has provided me service all over America and in Canada. Great plans and antiviral software with it.

3 years ago

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Anna Hansgen Medina Lehi, UT

I currently have T-Mobile and I ABOSOLUTELY LOVE IT!!! Best provider out there!! Very convenient and reliable.

3 years ago

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Savannah Peay Lehi, UT

I have been using it for years. The reception is pretty good. I can usually always find service unless I am in the mountains.

3 years ago

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Trudy McCreight Midland, TX

Was a Sprint customer which T-Mobile bought. Their service is no better or worse than Sprint. Being on a 5G network is a plus.

4 years ago

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Wilinda Sylvestre Jacksonville, FL

T-mobile has Amazon’s customer service and is always working to improve their service and provide their customers with the best quality!

4 years ago

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Michael Kline Avondale, AZ

Great cell phone provider very reasonable price for the money! Very knowledgeable about the service they provide

4 years ago

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N Goshagi Ellicott City, MD

Great service great price but i wish costumer service was as good as their actual phone and internet service

4 years ago

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Tom K San Francisco, CA

Excellent service and works in other countries as well. Customer service with real people based in the USA!

4 years ago

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Karo H. Moreno Valley, CA

This people don't know what they are doing and they give you another phone number that you don't want , second rude . And incompetent just lest say this company is bad to have an account and is not better then others all are the same expensive and not good at all . Bad experience we have in this store

4 years ago

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happyclient Miami, FL

Not too happy with their service. When you travel, there is always problems with their date and WIFI calling and then you have to fight for the ridiculous charges.

4 years ago

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Randy Eckert Houston, TX

No issues other then seems as though signal gets much leaker between 11 - 2 in the afternoons for some reason. Other then that no issues

4 years ago

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Janis Dunbar Bonney Lake, WA

I'm with MetroPCS by T-Mobile.good phone.i haven't had a problem with dropped call .I give that a thumbs up

4 years ago

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Mrs. V Jacksonville, FL

We've had TMobile for almost 13 years and the service has had some issues but they have always been quick to fix them and we like TMobile for the most part!!!

4 years ago

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Josee Bidwell Louisville, KY

We have been with T-Mobile for about 6 years. Great customer service, coverage, and overall reliable.

4 years ago

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Scott Burdick St Louis, MO

Very satisfied with my service I have with them Very friendly and fast service and very knowledgeable staff

4 years ago

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Mr Fields Charlotte, NC

I just switched to this company from straight talk. The mobile reception with T-Mobile is horrible in comparison. Their customer service is great.

4 years ago Edited September 14, 2021

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Paula Shearer Omaha, NE

In general, I am happy with my T-Mobile service but there are too many times when the service lapses or delays in service. The local store people are very nice.

4 years ago

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Judy St. Petersburg, FL

We are really pleased with T Mobile! The service is outstanding and we got great deals on our phones and service!

4 years ago

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Rich Michel Apopka, FL

Bought new iphone mini and got percentage off all accessories. Tech was very professional and knowledgeable.

4 years ago

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kimberli eicher Bend, OR

Great customer service and decent reception. Their wifi coverage is definitely lacking in certain areas, but seems to be improving.

4 years ago

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Alex Washington Phoenix, AZ

Great service great customer care I have had some problems but not too many are highly recommend T-Mobile

4 years ago

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Jessica Buczkowski Orlando, FL

I have been with TMobile for over 15 years and have never had any issues. I just wish they were cheaper priced for their monthly fees.

4 years ago

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Azucena ,

Great price and great deals! I switch to tmobile from at&t. Customer service is great, you can chat with them or call.

4 years ago

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Jeanne Breden Columbus, OH

The rates are great. My family has had mobile for so many years. We have been with them for at least 15 years.

4 years ago

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Robert Cassano ,

Adequate and professional when dealing with customers and product availability is good and easy to choose.

4 years ago

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Candi Ward Fenton, MI

I did not get to look at a variety of phone or cases or screen protectors. The employees was on their phones and didn't even show me anything about my phone.

4 years ago

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nicole estupinan Passaic, NJ

service is great ! i get reception literally anywhere. i love it and i wouldnt change for the world !

4 years ago

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anna Jacksonville, FL

Your service is excellent and the customer service is wonderful it’s easy to talk to T-Mobile customers

4 years ago

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Ryan Falk ,

Recently merged with them from Sprint but its been smooth and my bill when down and my data went up. Good deal.

4 years ago

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Craig R Fairfield, CA

As far as cell phone providers go, I have found T-Moble to be one of the very best! Excellent customer service and above-average coverage.

4 years ago

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Mike Carruthers North Richland Hills, TX

I have been a T-mobile customers for over a decade and they never cease to amaze me with their customer service and grate rates.

4 years ago

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Natalia S Bartlett, IL

We have used this company for over 16 years. Never had any major issues. Customer service was always helpful

4 years ago

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Kim ,

What I like best is that it’s less expensive than other companies. What I dislike most is that sometimes the data is slow.

4 years ago

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Maria Oquendo San Juan,

T mobile internet connection in some areas of Puerto Rico is very poor. I had to obtain a WiFi service separately with another company in order to have a good phone service with tmobile

4 years ago

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Amanda Barajas Deltona, FL

Customer service is always been great, however the service is not great. Most of the internet on my does not work unless I connected to another wifi.

4 years ago

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magnolia young Bothell, WA

The serve was great. Accept it was too expensive when I get the bill. But other than that it's great service.

4 years ago

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Lisa Houston, TX

T mobile in have been with for 20+ years . Internet getting slower for price , phones more expensive or refurbished is in poor condition . Not happy with service

4 years ago

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JB3 Consulting Group Houston, TX

Been with T-Mobile for more than 10 years. they never disappointed me. Customer service is excellent.

4 years ago

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anthony ciervo Bellmore, NY

We've been using tmobile for the past 7 year and couldnt be more happy, ervice i great and price i right

4 years ago

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Daisy Baho ,

T-Mobile has great pricing, great customer service and great quality products. I recommend T-Mobile to everyone.

4 years ago

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1000 rwhp Houston, TX

Good service and no dropped calls in El Paso, TX. 4G works great and customer service is very helpful.

4 years ago

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Terry Pompano Beach, FL

They were always great with me never had a problem they have great items on T-Mobile Tuesday app also

4 years ago

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Sawalters ,

T-mobile a convienent and affordable family option plan for our extened family who in located in several states.

4 years ago

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Dr. San Tosh Salt Lake City, UT

I went to inquire about the models and options, the sales person tricked me and took my details and did a hard pull on my credit. With confrontation, he admitted they have a target to reach and have to do things like this. Felt like a terrible company and haven't done any sale after that experience.

4 years ago

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A L Morristown, NJ

The service is good in the NY/NJ area. I like the extra perks such as T-mobile Tuesdays and good plan options.

4 years ago