Name: T-Mobile
Rating: 2.0

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Randy Urdahl Broomfield, CO

I was a Sprint customer and had great coverage in the city and the country. Got the new “improved” T-Mobile chip and now I have crap coverage in the city and even WORSE coverage in the country.

3 years ago

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anthony Shot

It should be a negative star or -5 this is one of the worst companies I’ve ever had costumer service none they could offer to me free service I would pay double not to have them

3 years ago

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M Ross Anaheim, CA

Shame on you im ending my contract with you THEFT too much hidden fees and unnecessary fees! Such as big sucker! Hope people will stop using your service! You never stop hidden fees!

3 years ago

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Austin B. King Los Angeles, CA

I was supposed to be on a month to month plan. Service was disconnected after I didn’t renew. I received a threatening letter saying I owe $116 or else. I was charged for 2 months of no service. Terrible 🖕

3 years ago

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Alex Lopez Philadelphia, PA

Terrible customer service .predatorily practices , every 2 seconds I get asked to update or upgrade even after the 100th no. I couldn’t even get the help I need. They were just more interested in jumping in my pocket.

3 years ago

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Judi Port Washington, WI

Terrible experience in transition from Sprint. Bill overcharged for 3 months and can’t get it corrected! No help from store manager or customer service. Don’t even bother with TMobile. Wish I had gone elsewhere.

3 years ago

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RLuff Tucson, AZ

Excellent customer service. Good value plans. Insurance costs for replace phone is high.

3 years ago

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Stan Sayers Littleton, CO

TMobile has charged me for my wife’s phone for 7 mos after she passed away. How was she supposed to use it? If I could give a 0 star rating I would! Extremely insensitive. 😡😡😡

3 years ago

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Marci Randall Sandy, UT

T-Mobile is a good company, I wish they were easier to get a hold of and that their customer service was better

3 years ago

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demeshea Rodriguez Jackson, MS

Birmingham Branch of Tmobile sucks you pay your money they treat you like trash . The call center is a joke. Poor customer service team members, supervisor, entire department.

3 years ago

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Michael Hughes Kansas City, MO

Ever since the merged with Sprint they are a terrible company. Bad phone service and customer service. I’ve been with T-Mobile 5 years and they used to be the best now they ranked worst

3 years ago

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Edgar perez Westminster, CO

After Sprint became T-Mobile, it became the worst cellphone service I have ever had. they also add charges that you never agreed to them and extra lines to your account without any approval

3 years ago

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Jenny Clark Austin, TX

Horrible customer service!! The sales team scammed us and told us false information about the magenta max plan! Don’t do it it’s a waste of money. Don’t pick T-Mobile worst service out there.

3 years ago

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Holly Garner Denver, CO

Horrible! They lie and give you the run around..the corporation and the stores are not communicating together at all and all they do is send you back and forth between the store and on-line customer service!!

3 years ago

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Ronnie cormier Orlando, FL

Please tmobile, as a Christmas present please give me one whole day of internet without having to reset your trash can Niokia gateway, please please please.

3 years ago

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Miguel Delacruz Jr El Paso, TX

T-mobile sucks ,their service don't work in the oilfields industry and several cities. They keep raising the price of service for weak service. It's time for me to change to another competitor.

3 years ago

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Marcus Greene Jacksonville, FL

Service absolutely sucks. Especially for iPads. Waiting for my contract to end so I can switch carriers. Do yourself a favor DON'T GO WITH TMOBILE. SERVICE SUCKS!!!!!!!!!!!!!!!

4 years ago

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Neon Killer St Louis, MO

I live in the country and since T-mobile doesn’t work well out in the country it is unreliable and has cost me and my brother multiple job opportunities because of how unreliable it is. Please don’t get this service.

4 years ago

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Aaron Hansen Salt Lake City, UT

Switched from Verizon to T-Mobile about 6 months ago. I’ve dropped more calls with T-mobile in the last 6 months than I did being with Verizon for 6 years. It’s bad…really, really, really bad.

4 years ago

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sim Deerfield Beach, FL

They cheat you by charging you too much money, please never trade in a phone and never use T-mobile "promotions". You pay double. It is hard to believe they are doing that. WHAT A SHAME!!! Totally disrespectful.

4 years ago

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Rachael Mahue City of Saint Peters, MO

Very quick to shut off service if you are a couple days late. Not understanding to people's financial situations. Had a very rude customer service rep tell me they'd be happy to remove me as a customer

4 years ago

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Mechel Nixon Aledo, TX

I wouldn't recommend this company. !! Its too much to write down and I've been with them since they opened up. I've had my phone number for 21yrs . HATE it! They give you no respect for the amount of years .

4 years ago

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Happyharpy San Antonio, TX

Had sprint, t mobile made us change our SIM cards. Now calls are dropped within 1 to 3 minutes. I’m in San Antonio, plenty of towers and only get 2 bars and bad connections.

4 years ago

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Heather Bradley

Since Sprint sold out to T-Mobile, I have had nothing but issues. Calls dropped, texts not going through, apps not loading. It's horrible! I'm getting my phones paid off, and getting a different service provider asap.

4 years ago

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grace lima The Bronx, NY

I'm a customer for over 10 years. My plan has remained the same and the service is good.

4 years ago

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Donald Gustafson Colorado Springs, CO

great cell service and willing to work with people, would recomend to other people

4 years ago

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Gg Bristol, CT

Good company, not as powerful as Verizon but good. Customer service is average but not like Virgin mobile (worst customer service ever)

4 years ago

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Mezo Uchiha Hamden, CT

Cell phone service is good but not so great ... some representatives are knowledgeable but some get you on your nerves

4 years ago

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ang Milwaukee, WI

T-Mobile had the worst coverage in my area. Unfortunately I was still under contract and customer service was horrible. They didn’t offer any help.

4 years ago

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Lkirton Park City, UT

T-Mobile has great rates compared to other carriers. However the coverage in my area is mediocre. Wish it was better.

5 years ago

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Karen DeMann ,

Best Value I can find. My family and I are on a family plan. The coverage keeps getting better.

5 years ago

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Lacreschia Saint Louis, MO

The extra taxes are terrible They don't always explain to you the complete billing when you make orders on the phone or accept free offers

5 years ago

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Marvalyn Fort Lauderdale, FL

Helpful in resolving issues in a timely manner. Also offer customer perks from time to time!

5 years ago

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Neil

Been with them for years. Never had a problem. Always have beaten competitor prices.

5 years ago

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Tamara Herrera

There service has always been great. Some of their products could be of better quality.

5 years ago

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Belinda Leach

Any time we gave a problem they fix it with in no time. I love the promotions they have.

5 years ago

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Terence Kollman Deerfield Beach, FL

T-Mobile is Great! Their Samsung Cell Phones and Customer Service is Outstanding!!!

5 years ago

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DeDe McGraw Sunnyvale, TX

I like that Tmobile has an easy to use app. I can make my own payment arrangements and its easy to navigate their app.

5 years ago

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Joe Palm Desert, CA

I have the freedom to call to and from so many areas and countries without an extra charge.

5 years ago

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Jim Calkins Hurst, TX

Saved me alot of money. Always helpful. They care about giving their customers a great value.

5 years ago

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Gregory Talley Chesapeake, VA

They have great prices and excellent support. We had no communication issues overseas.

5 years ago

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Mikayla Ralston Gaithersburg, MD

We used to have T- Mobile. It is a great company just not what was on the towers in the area. Great price!!

5 years ago

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Alana S Orlando, FL

Great experience, prices are some of the most affordable I’ve seen, needs improvement on coverage

5 years ago

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Tiffany Barney Salt Lake City, UT

Saving lots of money with T-Mobile and have had great experience with customer service.

5 years ago

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marcus williams

I find them more customer friendly than the other carriers that I have been with.

5 years ago

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Stuart B. Hobart

Best company I have used, previous over past 15 yrs. AT&T,Verizon, metro plus others.

5 years ago

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mlupchurch

Any problems have been promptly addressed. Have used for almost 20 years since it was Voice Stream.

5 years ago

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Juliann Mecham Managua, MN

T mobile is a solid Phone company if you are looking for a international plan. Quality but sometimes slow service.

5 years ago

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John Kohlberg Orlando, FL

Pretty ok provider. My dad worked here and got us some phones and they had pretty good deals. And good phones.

5 years ago

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kaylee Ashburn, VA

T-Mobile is one of the best phone service in America. It has fast data, service, and working phones!

5 years ago