Name: T-Mobile
Rating: 2.0

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JZ Stockton, CA

Beware, T mobile will change your number without your permission. It happened to me this morning when I received a msg from T mobile. I called customer service, they said I did change my number by using my own phone that I put on my desk no call out for at lease for two days. That is the most ridiculous thing I have ever heard of.

8 years ago

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Julie Firkins Orem, UT

not the greatest coverage but good value for the money, only real problem for me was hard sell i really over spent and the insurance definitely did not pay off

8 years ago

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David Des Autels

T-Mobile has been incredible , fast and friendly to resolve all my issues and resolutions were beyond expectations

8 years ago

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Olaide Houston, TX

I love the simplicity of T-mobile, although not perfect but always considerate and reasonable with their pricing policy.

10 years ago

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Brian Pelfrey Louisville, KY

My experience with T-Mobile was poor. I didn't have signal outside of the city limits, bill was very high, and when I decided to leave. My last bill was automatically sent to collections? "I have to admit!" This left a sour taste in my mouth and probably will not go back!

10 years ago

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eboni clark Riverdale, GA

I have had issues with T-mobile since day one. I am being charged for things no one told me about. When you call to talk to customer service sometimes the response from the CSR's are like they dont give a damn. There is no consistency and there is never a correct answer given. I can say that T-mobile in my opinion is the worst of the worst.

10 years ago

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Brandon Houston, TX

T-Mobile kept promising that their signal and coverage near my home would improve. I live just down the road from one of their worthless stores. They finally told me the poor coverage I was getting should be considered normal and I should get used to it or move on. I moved to Cricket on the AT&T network and couldn't be happier.

10 years ago

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Mallisa Smith Williams Atlanta, GA

Love T-Mobile have had nothing but great experiences with them. My niece is a 10 year customer love love love t-mobile

10 years ago

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Lois Lexington, KY

T Mobile totally ripped me off, I was charged for unlimited Data but was never able to use very much because of roaming. I switched to ATT and have excellent service with unlimited data, even when roaming, and it is almost $10.00 a moth cheaper. T Mobile is a rip off and should be charged with FRAUD!!! Lois Malicote!!!

10 years ago

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Annette Sanchez Miami, FL

The service is horrible! I've been with them for years and it only continues to get worse. I never get any service in Miami Beach which is crazy considering its not some far off place. Had to visit Arlington for work and had no service there either. At this point I'm strongly considering switching companies.

10 years ago

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Michael Wayne Hadley Paris, KY

A tower fell due to a wind storm and they never put it back up. I can't believe that they would deny customers the deals they have and make us go to something else that doesn't even come close to the good deals for the same service!

10 years ago

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melinda elizaldi Corpus Christi, TX

they dont give time to pay your bill or they dont even work with you to pay i dont see how they want to keepthere coustumers when they cant work with them my phones are off right knowand they wont even turn them for me i like to keep t-mobile but like to pay in payment but they wont do it so im just taking my buissnes to another pervider

10 years ago

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Scott Follmer Stanwood, WA

T-Mobile rolls out BB OS10.3 for the classic (which arrived after the Z10) but not the Z10. I know the classic existed before the Z10 but the original classic couldn't run BB OS10. Get it together T-Mobile! Like yesterday!!!!

10 years ago

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Handy Mike Greer, SC

By far the worst company I’ve ever dealt with in my life they lied they stole my money and then refused to give it back and they still haven’t to this day and if you ever get the salesman name Romário W Do not deal with him he is a liar and a scam artist and he needs to be fired from that place immediately for the lies in the money he stole from my bank account based on lies I would never recommend switching to T-Mobile to my worst enemy I had to get one star if there was an option for no star that’s what they deserve

3 years ago

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D Webster Washington, DC

I've been a customer of T mobile for a long time. Overall great customer service experience. Coverage is great and affordable

4 years ago

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Mhyrynde Noa Troy, NY

Awesome-Amazong-INcredible--service, people, everything! The east decision I've ever made was to switch from Verizon to TMobile!!

4 years ago

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M Morales Kissimmee, FL

Very poor reception in the Central Florida area. There have been times when I do not receive my text unless I turn off my phone and turn it back on. Many drop calls. When upgrading our phones in the store, they took forever and added services like the Insurance with out permission.

4 years ago

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cheryl yeary Denver, CO

I really like T-Mobile cell service. We have been T-Mobile customers for 20 years. I have always had great service. I recommend them to anyone.

4 years ago

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payal patel Orlando, FL

I have had T Mobile for almost 20 years, its been great! We have hardly ever had issues with service no matter where we travel.

4 years ago Edited September 14, 2021

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John Sandstrom Two Harbors, MN

I switched to T-Mobile about three months ago only because it was significantly less expensive than Verizon. T-Mobile has great customer service.

4 years ago

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Lisa Maestas Henderson, NV

The speed isn’t as fast as Verizon, but it’s much better than it used to be. I love my plan, which offers unlimited data.

4 years ago

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Lakita Dockery Garland, TX

Awesome coverage! I’ve rarely been without coverage. Love that I can use in Mexico with no additional charge. I have auto pay and save $10 a month!

4 years ago

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Wendy Voorhees Kansas City, MO

Wonderful Customer Service Can get some spotty service but, they are working to upgrade that. Cheapest around for our family

4 years ago

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JW Zionsville, IN

I was a long time client of T-Mobile - for over 20 years. It got more and more frustrating the more money I paid for services, that some terrorist could go and buy a burner phone at Walmart for cheaper than what I was paying. Somebody... was getting $45 / month phone plans, while us hardworking people were paying through the nose. T-Mobile walked away from its clients a long time ago. Now, they no longer protect your privacy and they charge you up the yin-yang, while a bunch of losers get free phones. Thanks, T-Mobile... for the memories.

4 years ago

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Kristy Wiland Universal City, TX

The system is reliable, and the rates are what they say. The sales people constantly try to push you into plans you do not need, and things you do not want...such as a smart watch.

4 years ago

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hemant mahidhara Grafton, MA

I used T-Mobile cell phone service a few years ago. The price was excellent but was not very happy with the coverage. The signal was good within the city but was quite poor in the outskirts.

4 years ago

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Karencita Z Cedar Hill, TX

I don’t like the signal service not that strong in my area I always use WiFi Other than that I pay a little more than $100 for 4 lines but I believe my plan is not that good

4 years ago

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Corie Grussing Douglas, GA

T-Mobile has come so far.!! Very reasonably priced and excellent customer service at every location. From Texas to Georgia and especially online!!

4 years ago

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Mike Grove Atlanta, GA

I have Metro PCS and they are now Metro by T-Mobile. I get all the access to T-Mobile Tuesdays and of course I get great reception anywhere I travel

4 years ago

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Arzk New Orleans, LA

Great costumer service, they have special rates for military families, awesome unlimited data plans... definitely a great cell phone service company

4 years ago

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Garrett Jones Hyattsville, MD

The service is OK sometimes it has drop zones but it comes back i’m OK with the service but I would like it a whole lot better if it didn’t have these drop zones

4 years ago

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Samuel Tripp ,

Great reception, and very low cost for an unlimited data plan. I was qualified for a new phone with a unlimited data plan, highly recommended.

4 years ago

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Natalie Free ,

Anytime I’ve had any problem with my account or just simply upgrading the phones on my line, it has always been a great experience.

4 years ago

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Debbie McCale ,

Awesome company. We have the over 55 yrs.unlimited calls and text.$60 for two people. WE have had this about 3 yrs.Great customer service.

4 years ago

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cynthia dunn Chelsea, MA

I’ve been with T-Mobile for awhile. And I would recommend them to anyone I do live in the nneck of va and I do have a little trouble with service in certain areas but I still like tmobile

4 years ago

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Lynn Isenhower Greenwood, SC

The company provides reliable service and great value. When I had an issue with my phone, I stopped by the store and they fixed me right up.

4 years ago

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Antonio Phoenix, AZ

they worked with me to save a lot of money by switching to them and their military family plan is the best and can't be beat.

4 years ago

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brandon bingham West Jordan, UT

Great customer service. Very easy to work with in terms of billing and their services were very reasonable in terms of cost.

4 years ago

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Nancy Louisville, KY

I switched to this company after being with another company over 20 years. We got free phones and no contract. Good service

4 years ago

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Douglas Machado Weehawken, NJ

Great prices for family plans. However I was really disappointed when I got no service in California Route 1. My Family was very worried about me during one entire day. :(

4 years ago

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Anonymous Katy, TX

Been with this company for close to 15 years and won’t trade them for any other company. Great service anywhere you go .

4 years ago

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Justin Pumilia Saint Paul, MN

Pretty solid, a few hoops to jump through now and then but you will get that anywhere you go im sure. T-mobile Tuesdays are amazing lots of cool stuff coming from there.

4 years ago

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Bryce Johnson Colorado Springs, CO

T-Mobile has by far the worst customer service of any phone carrier. They are never prepared for new releases which creates back orders for up to months after a phone's release date. Their Network coverage is garbage and even when you do have connection it's rather spotty.

4 years ago

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Ashley Brown New River, AZ

Great customer service and willing to go the extra mile to get things right for you! Also love that they support the military!

4 years ago

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Tevi Lawson Riverdale, GA

Reasonable rates.... needs a bit more discount for long time customers, but good overall. Also, good job on the expanding covering nationwide over the years!

4 years ago

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Jennifer Premo Columbia, SC

T-Mobile is pretty good. It’s affordable and they’re easy to work with. Give me exactly what I was looking for and at an easy reasonable price

4 years ago

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Fatmata Tsifo Puyallup, WA

I have been with this company for over 8years and am still with them. Incredible service, customer service is awesome but little pricey

4 years ago

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Matt Huffman Columbus, OH

The one and only mobile company I've had. I travel overseas at least yearly and the service is good there without additional charges.

4 years ago

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Kenneth Howard Columbus, OH

The absolute worst phone company to be with. If you have a issue with their service or any other problem - and you're upset and frustrated, they never actually commiserate with you or apologize or act sorry and at the end of the call even if the problem is not solved they act all cheerful saying thank you fo using T-Mobile. I grew to hate using them. It's the primary reason I switched from that company.

4 years ago

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Kevin E Fisher Kansas City, MO

my hotspot is not enough data and i have to go to my metro and pay $5 for 2gb of extra hotspot top off and we need a better system for more gb of hotspot time please.

5 years ago