Name: T-Mobile
Rating: 2.1

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Kristy Wiland Universal City, TX

The system is reliable, and the rates are what they say. The sales people constantly try to push you into plans you do not need, and things you do not want...such as a smart watch.

3 years ago

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hemant mahidhara Grafton, MA

I used T-Mobile cell phone service a few years ago. The price was excellent but was not very happy with the coverage. The signal was good within the city but was quite poor in the outskirts.

3 years ago

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Karencita Z Cedar Hill, TX

I don’t like the signal service not that strong in my area I always use WiFi Other than that I pay a little more than $100 for 4 lines but I believe my plan is not that good

3 years ago

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Corie Grussing Douglas, GA

T-Mobile has come so far.!! Very reasonably priced and excellent customer service at every location. From Texas to Georgia and especially online!!

3 years ago

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Mike Grove Atlanta, GA

I have Metro PCS and they are now Metro by T-Mobile. I get all the access to T-Mobile Tuesdays and of course I get great reception anywhere I travel

3 years ago

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Arzk New Orleans, LA

Great costumer service, they have special rates for military families, awesome unlimited data plans... definitely a great cell phone service company

3 years ago

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Garrett Jones Hyattsville, MD

The service is OK sometimes it has drop zones but it comes back i’m OK with the service but I would like it a whole lot better if it didn’t have these drop zones

3 years ago

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Samuel Tripp ,

Great reception, and very low cost for an unlimited data plan. I was qualified for a new phone with a unlimited data plan, highly recommended.

3 years ago

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Natalie Free ,

Anytime I’ve had any problem with my account or just simply upgrading the phones on my line, it has always been a great experience.

3 years ago

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Debbie McCale ,

Awesome company. We have the over 55 yrs.unlimited calls and text.$60 for two people. WE have had this about 3 yrs.Great customer service.

3 years ago

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cynthia dunn Chelsea, MA

I’ve been with T-Mobile for awhile. And I would recommend them to anyone I do live in the nneck of va and I do have a little trouble with service in certain areas but I still like tmobile

3 years ago

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Lynn Isenhower Greenwood, SC

The company provides reliable service and great value. When I had an issue with my phone, I stopped by the store and they fixed me right up.

3 years ago

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Antonio Phoenix, AZ

they worked with me to save a lot of money by switching to them and their military family plan is the best and can't be beat.

3 years ago

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brandon bingham West Jordan, UT

Great customer service. Very easy to work with in terms of billing and their services were very reasonable in terms of cost.

3 years ago

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Nancy Louisville, KY

I switched to this company after being with another company over 20 years. We got free phones and no contract. Good service

3 years ago

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Douglas Machado Weehawken, NJ

Great prices for family plans. However I was really disappointed when I got no service in California Route 1. My Family was very worried about me during one entire day. :(

3 years ago

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Anonymous Katy, TX

Been with this company for close to 15 years and won’t trade them for any other company. Great service anywhere you go .

3 years ago

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Justin Pumilia Saint Paul, MN

Pretty solid, a few hoops to jump through now and then but you will get that anywhere you go im sure. T-mobile Tuesdays are amazing lots of cool stuff coming from there.

3 years ago

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Bryce Johnson Colorado Springs, CO

T-Mobile has by far the worst customer service of any phone carrier. They are never prepared for new releases which creates back orders for up to months after a phone's release date. Their Network coverage is garbage and even when you do have connection it's rather spotty.

3 years ago

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Ashley Brown New River, AZ

Great customer service and willing to go the extra mile to get things right for you! Also love that they support the military!

3 years ago

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Tevi Lawson Riverdale, GA

Reasonable rates.... needs a bit more discount for long time customers, but good overall. Also, good job on the expanding covering nationwide over the years!

3 years ago

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Jennifer Premo Columbia, SC

T-Mobile is pretty good. It’s affordable and they’re easy to work with. Give me exactly what I was looking for and at an easy reasonable price

3 years ago

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Fatmata Tsifo Puyallup, WA

I have been with this company for over 8years and am still with them. Incredible service, customer service is awesome but little pricey

3 years ago

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Matt Huffman Columbus, OH

The one and only mobile company I've had. I travel overseas at least yearly and the service is good there without additional charges.

3 years ago

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Kenneth Howard Columbus, OH

The absolute worst phone company to be with. If you have a issue with their service or any other problem - and you're upset and frustrated, they never actually commiserate with you or apologize or act sorry and at the end of the call even if the problem is not solved they act all cheerful saying thank you fo using T-Mobile. I grew to hate using them. It's the primary reason I switched from that company.

3 years ago

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Kevin E Fisher Kansas City, MO

my hotspot is not enough data and i have to go to my metro and pay $5 for 2gb of extra hotspot top off and we need a better system for more gb of hotspot time please.

3 years ago

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A. Taylor Panama City, FL

I have been a customer of T-Mobile's in the past. I found the service to be very spotty at best. Hopefully since they have combined with Sprint there will be notable improvement all around.

3 years ago

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Jacqueline Castillo Rocky Hill, CT

T-Mobil have the Best deals, My monthly bill is always the same. Once I leave Sprint i will deal with T-Mobil directly. Jackie Castillo

4 years ago

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MELINDA WESTPHAL Lansing, MI

Great customer service. Any time that I have visited the T-Mobile in Frandor, I have had excellent service. The staff is friendly and knowledgeable.

4 years ago

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Angelica Del razo Federal Way, WA

I think the extra services like insurance it is too expensive, plus there its no signal in most of the areas, so you have to use wifi all the time, so why we have to pay for unlimited services

4 years ago

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Fran Harris Port Saint Lucie, FL

I have been on my son's family plan with T-Mobile for a long time. I was pleased when I visited Alaska to be able to use my phone with no roaming charges.

4 years ago

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Bettie Jones Charlotte, NC

I've had them for over 2 years now. I can honesty say they have very good customer service and very responsive to live body phone calls.

4 years ago

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Katherine Ortiz Centreville, VA

T-Mobile has been very helpful with the customer service. They are fast on responding and the most of the time useful on fixing issues of connectivity.

4 years ago

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Rocatta Tait Norfolk, VA

They have great coverage and fantastic customer service. Wait times are relatively short, they take ownership of the issue, and they solve it.

4 years ago

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Holly Grandview, MO

I had moved to a little town a month after my child was born. I could not get service in my home. I would have to go outside and walk around to try to get service. I requested to end my contract due to T-Mobile not having towers by me. I had a newborn so it was important to have a working cell phone. I wrote a letter explaining why I would like to end my contract and was denied. They messed up my credit and I still owe them $700.00.

4 years ago

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Camsgran Dallas, TX

I can get service anywhere. The cost is comparable and all inclusive. Amazon Prime is included in my monthly cost. I would definitely recommend.

4 years ago

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Anne Gago Riverside, CA

T-Mobile was my first cell phone company and I just loved them. I had very little problems with the data usage and with the cell phone.

4 years ago

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Vici Fabry Bullhead City, AZ

Love T mobile . First phone service that isn’t trying to over charge and screw the customer. Haven’t had any issues with service or help.

4 years ago

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Simone Woodbridge, VA

Don’t do prepaid , I had $250 in account before I move to xfinity, customer service in India said I’ll get my money back and no need to do anything to close my account, waited 3 weeks for refund only to find out that they can’t see any trans action on your account after 3 months and There’s no way for retail to pull up an account for prepaid. I lost $250 and Indian girls never got my account and phone plan correct, it gets tiring I make calls twice a month .

4 years ago

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Sherry Brownsburg, IN

I was on their military plan with several others. The service was great and I enjoyed the Tuesday promotions as well as free Netflix.

4 years ago

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Lucy Salinas Weslaco, TX

Service is good took 2 stars off because no discounts for long term customers? New customers get all the good deals and free phones! I would have to open up a new line with a new number to be able to get good deals!

4 years ago

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Kenyetta Meadows Columbus, GA

Decent service for the price. I just hate when you in a store it takes an hour or more just to be seen. The billing is pretty straight forward. If you are in a rural town your service may not pick up.

4 years ago

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John Brenner Tujunga, CA

I have had problems with my coverage at home and T-Mobile has sent techs to my house and actually re-focused cell towers to give me better service. Amazing!

4 years ago

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Shane Alford Dallas, TX

Absolutely amazing, they have always been there when I needed them and customer service was on their A game. Thank yall.

4 years ago

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Misty D Nolder Hampton, GA

I have been with T-mobile for about 10 years. They have the best plans out there. Unlimited everything! They are the best!

4 years ago

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Michael Lindert Crawfordville, FL

We have had T-mobile for many years. The only problem we experience is lack of service in areas around us due to lack of existing towers.

4 years ago

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JulieY Golden, CO

We got a great price on a family plan and their product support is wonderful whether you go in one of their stores or online.

4 years ago

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Morgan Elijah Tallahassee, FL

I have been a customer at Tmobile for over 14 years, they have ok service, great customer service. But I do not think it is worth the very expensive prices they charge compared to other cell phone providers.

4 years ago

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keiontai henry Tallahassee, FL

Always have a great connection and unlimited data as well. My plan is very affordable and I've always received great customer service.

4 years ago

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Alyssa Hansel Tallahassee, FL

T-mobile is awesome!! Super great service, and the t-mobile Tuesday app is great! They offer discounts on everything from movie tickets to gas!

4 years ago