Name: T-Mobile
Rating: 2.0

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Sarah Kaysville, UT

I love T-Mobile. I just got another new phone through them and they even looked at the plan I had and found one with a better deal. The guy that helped us out was awesome and made us want to stay with them even more.

5 years ago

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Becky Heward Mesa, AZ

Customer service on the phone and in their stores is outstanding. I feel like the representatives really listen. I also love the T-Mobile Tuesday that is on the ap.

5 years ago

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BLF Pleasant Grove, UT

We have been using T-Mobile as a family for years and the coverage isn't always the best, but it's price you cannot beat for a family plan. It is the cheapest by far for a large family.

5 years ago

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janalee sanders Valley Center, CA

we have had tmobile for more than 12 years now. I think everyone would like better pricing this review is for general, day to day service. we have always had good service and if there were an issue it was solved fairly.

5 years ago

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Mags Provo, UT

I've had t-mobile for a couple years now and their service has always been great. I also love how they had service in Mexico which is somewhere that I go to often.

5 years ago

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Fernando Delgado Tempe, AZ

I enjoy their prices but I need better coverage. They continue to tell me I live right down the street from one of their towers yet my connection is always an issue. I've already put in a personal tower in my house but there still seems to be trouble. If it wasn't for how good the price was I would have been back with Verizon.

5 years ago

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Amber Gilbert, AZ

I've been with Tmobile since 2005. Customer Service has always been great. I've been grandfathered into unlimited plan for $100 for 2 lines for a long time and happy with it.

5 years ago

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Spencer Scoville American Fork, UT

I have had no problems with my service anywhere within my town. I do not recommend for those in bigger cities because connection gets blocked easily when there are many people on the line.

5 years ago

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Caroline McLeskey Gilbert, AZ

The quality of t-mobile in remote areas is not always of the highest quality. I have been in areas like Flagstaff where all of my friends with other services had service long before I did and this was in a residential area. I also have only a few bars in my house and I have never seen it more that 3.

5 years ago

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Justin Alpine, UT

T-Moblie has great LTE and service, but their customer service is hard to utilize sometimes. I was using the chat with an employee thing on their website and they didn't help a lot.

5 years ago

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Rischelle Mikkelson American Fork, UT

I liked everything about T-mobile except I had spotty service and would have calls drop every time I went through those spots. They have great family packages. I ended up having to switch because of those dropped calls.

6 years ago

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Garn L. Arnold Alpine, UT

Been with them four a number of years and I'm very happy with them. Customer service is great whether calling or going into their store. They seem to have some of the best prices as well.

6 years ago

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Abigail scoville American Fork, UT

I have had few problems with T-mobile it works the majority of the time in bigger cities but it a little less accurate and more sporadic in smaller towns. but for much less of the price than other providers it is quite a nice one.

6 years ago

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DANIEL WISEMAN Parker, CO

was a long time customer with T-Mobile. sadly needed a new phone and couldn't get as good as a deal than with another company. T-Mobile has good pricing and their employees are friendly.

6 years ago

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Lori Pleasant Grove, UT

T mobile is the only phone provider I will go through. Customer service is always amazing and I get what I need done right away. I always get the best reception with t mobile.

6 years ago

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Irene Anders Folsom, CA

Great cell coverage nationwide. I have never had a dropped call due to coverage. Good value with unlimted service. Needed help recently and good customer service by phone.

6 years ago

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Tammy Brady Gilbert, AZ

Coverage has gotten better over the years making the value for what you pay increase. Have had a couple of problems when replacing phones. There always seems to be extra fees on your 'free' replacement.

6 years ago

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Shari Evers Lehi, UT

I love the family plans! We have 7 lines and pay what seems like next to nothing. Unlimited data, text, phone, and netflix! I am just hoping that the coverage gets a little bit better!

6 years ago

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PolyanaL Salt Lake City, UT

i have had tmobile all my life, they are affordable but i feel liket he service/network is getting worse. Most of the time I dont get service at most places. When i call in to ask what for advice, they try to sell me something instead. I am not very happy right now with them. I am thinking of changing provider.

6 years ago

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Kristin G Pleasant Grove, UT

T-Mobile was my first Cell phone company I used when I moved to Utah. I found out where I live there were dead areas and I constantly was getting cut off. I finally gave up and switched to another cell phone company and have been pleased. Maybe in other states there is better cell coverage, but in Utah it was horrible.

6 years ago

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Shane Rodney Mesa, AZ

Their old family plans have been perfect for our family. The ability to add members of the family for a small fee was a favorite part. Great coverage.

6 years ago

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Shelene Cooley Gilbert, AZ

Overall a great service. Sometimes in county areas calls drop and we lose coverage. We got in before prices went up so we have a great plan for a great price.

6 years ago

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Trent Allen Queen Creek, AZ

Used for many year. Much better coverage in recent years, but they are also charging more. Works great for our family. Sometime coverage outside of our area breaks up and drops calls. But in our area, it works great.

6 years ago

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Tessa Treanor Salem, UT

T-Mobile is a decent company. They have lots of good workers but the phone service is not that great. If your on a trip there is not that great of service. but everything else is good. I would use them its just the phone service is not the best.

6 years ago

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Preston Fowler Pleasant Grove, UT

While I have been with T-Mobile I love that they allow me to control my kids phones, and are able to shut them off at a certain time at night so I don't have to worry about them being on them too late.

6 years ago Edited September 14, 2021

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CAROLE SCOVILLE Pleasant Grove, UT

I've been with t-mobile for 10 years and I never plan on switching. They have the best customer service and their prices are so cheap for a family plan!

6 years ago

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Madi Thompson Ogden, UT

I've been with t-mobile for 8 years and counting. I feel like they are one of the most affordable cell services that you can get. I like their payment system and the customer service is usually pretty good. I do with they had better cell service at times.

6 years ago

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Jennifer Costa

Not happy with the service near my house. But overall not bad anywhere outside of my town.

6 months ago

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Wanda Hayes

T MOBILE TRIED TO CHARGE ME FOR A BILL I HAD PAID FOR . THEN 2 DAYS LATER THEY TURNED OFF MY PHONE SAYING I OWED RECONNECTING FEES AND CHARGES!! WHICH WAS NOT TRUE

8 months ago

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kamran ghajar Clearwater, FL

They are not honest, costumer service is extremely bad, they hang up on you after 25 minutes waiting. All the calls are going to over sea. Not help at all. I would consider moving out of them to ATT or Vrizon.

9 months ago

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Arvind Patel Miami, FL

TMobil is a very bad company. They advertise on Tv that for a new customer they will offer new iPhone 14 now 15 free for 24 months contract.Once you accept this deal they keep charging you money for new iPhone.

11 months ago

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Joe

T-Mobile, is a very shady place, been trying for over a month to get my refund, talked to about 10 customer service people and have been getting the run around, think twice before dealing with the clowns in customer service, I never been so pissed off

1 year ago

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Win Wan San Jose, CA

Worst company ever.... No words can express how I feel about these liars. Bait and switch all day long. Extensive wait time, never call you back as they promise, and they never honor what they say. Run away and never give them business. Run....

1 year ago

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Amy Gale Des Moines, IA

Customers service rep promised all kinds of stuff from 800.00 in rebates we were denied because services not qualified. Our service isn’t all that good. Sometimes we get text other times we don’t. I should have stayed with the cell company I was with.

1 year ago

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Farshad Farokhian Los Angeles, CA

Before was perfect but now they don't care about customers. Never buy insurance for the device because they charge you but don't pay you. Kind of cheating. I was with t-mobile 15 years but i think new management is driving down the t-mobile.

1 year ago

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Ralph Leroy Helmick Woodstock, VA

worse phone service that i ever had the phones is junk the bill is always more then what it suppose to be they say my SS number is not mine the phone locks up and you have to take it to store it wont hang up when someone calls you go to store they dont want to hear what you have to say

1 year ago

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C B La Puente, CA

T-Mobile is extremely affordable and provides service everywhere I go. The weekly perks are great, too!

1 year ago

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Colby

I have been a T mobile customer for many years. Have the whole family on the plan, good phone service, competitive rates.

1 year ago

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Samuel Githinji

T mobile customer service really sucks, they are bunch of lies please run away from them I've been trying to unlock my paid off phone for the last 1 month but it has been hell, unless you want to stay with a useless phone go to them

1 year ago

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Shkurta Graca

In my opinion, this company is very dissatisfactory. Initially, I had been told that I would be able to unlock my phone for three weeks for my vacation to Europe. However, when I contacted aging the following day, I was informed that this service was no longer available.

1 year ago

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dana shaw Edison, NJ

Doesn't care for existing customers. No offer for old plans or 10 year old customers. I have simple choice plan but we get no benefits or new phone offers. They ready to give new lines every 2 years and we are their customers fr Or more than 10 years but nothing.

1 year ago

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Tim Charest Woodstock, NY

I went to a local store (Kingston, NY) and Vanessa lied about my monthly cost just to get my 'business'. I was told $80 but when I logged online, it was $190. I'm still getting it worked out. T-Mobile may have a better signal but they lie and their customer 'service' is terrible. Stay away...

1 year ago

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Tommy Reid Rockford, AL

I went by a T-Mobile store to sign up for 2 of the 55-Plus phone lines. The lines that are advertised to be $27.50/month for each line would have cost $110.00 per month for 2 lines, plus $30.00 per line for activation. Not exactly as advertised. The FTC should do something about their advertising, and T-Mobile should be ashamed.

1 year ago

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mary duran

T-Mobile has the worst customer care when trying to transfer numbers and trying to get a hold of activation I was on hold for 2 hours which is totally ridiculous they're people need lots of training cuz they don't know what the heck they're doing

1 year ago

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Steven Sanchez

T-Mobile sent me a watch that does not work. I switched it multiple times when I decided to return It couldn't because they put me out of the buyer's remorse policy. Thanks to T-Mobile crooks Now, I'm stuck pain for the watch every month and I can't use it. 8631 you tmobile!

1 year ago

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Lisa McBride

So I call T-Mobile's customer service line to find out which phone number the bill was from because I lost quite a few phones within the past few years and the phone number is not on my bill. The lady says I have to try to access your account after I just gave her the account number. LOL . Am I the idiot ?

1 year ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I've been a customer for over 20 years and I've always been satisfied with the service and the cost.

1 year ago

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Angela Lexington, SC

I was promised a $200 rebate for signing up. After 20 years with Verizon I switched over to T mobile. After 2 months I found out my rebate was declined bc I’m not signed up for the magenta max plan. Which is double what I would pay each month. BAIT AND SWITCH TACTICS!!!!

1 year ago

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Carlos Agosto

The best I have a family plan I like because also give me free phone . High recommend ⭐️⭐️⭐️⭐️⭐️

1 year ago

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jordan balliet Emmaus, PA

I did the free 2 week trail for the internet and wanted to try the phone plan out. We decided to cancel for another reason but it is 2 months later and I’m still getting charges by them even though I canceled and have called them almost every week for 2 months about this.

1 year ago