Name: T-Mobile
Rating: 2.0

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Shon Scoville Lehi, UT

It is so easy to choose cell phone providers, but I have been with T-mobile for over 20 years. They value me as a customer and have always fixed any problems. Great service for great price!

3 years ago

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Lyssa Havana, FL

T-Moblie is great! I travel a lot and always have reliable service, even when I leave the US. They also have T-Moblie Tuesday's, and I really enjoy the discounts on gas and movie tickets!

3 years ago

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Jaelyn Morris Havana, FL

T-mobile is a great cell phone service. After they merged with my old company sprint, I had no issues with service or wifi. I would certainly recommend T-mobile if you're looking to switch or join a phone company.

3 years ago

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Lenora Francis Brookline, MA

T-mobile is second to Verizon as to having a great service, but they have dropped calls. I have been on calls with friends and their phone drops a call going under a bridge. I wait to get a call back and there are always that explanation.

4 years ago

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Dena Lenexa, KS

I love the 55+ plus plans, no hidden fees simple every month. In rural areas coverage can be spotty but in city areas very clear. I also like getting Netflix as part of the $70 a month for two lines.

4 years ago

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Rom Mendawi Los Angeles, CA

I have been with T Mobile since they bought Sprint. It is an amazing company! I wish I was with them from the beginning. They have promotions every Tuesdays. They have good customer services. Highly recommend it

4 years ago

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K.M. P. Charlotte, NC

Cheap and decent customer service if something happens to your phone. You can also use an old phone if push comes to shove. They also have decent service/coverage all over...never had an issue with connection or my hotspot.

4 years ago

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David Cape Coral, FL

I like T-Mobile, they service the account well, I do not have many problems with it and they respond to my needs quickly. The in-store service a a tad weak but not bad enough to make me move on to another company. I think for the money they offer a great product.

4 years ago

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Tracy Howard Gilbert, AZ

I have had a few cell carriers through the years and T-Mobile has been the best so far. Great pricing and great customer service. I also appreciate the T-Mobile Tuesday promotions!

4 years ago

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SebMassun Los Angeles, CA

For the most part its great. Love the family plan @ $40 a pop, free international texting and also 1 hour free on GoGo equipped flights. Their 5G doesn't seem too much of a step up from LTE and internet seems slow at times and at other times just doesnt have any signal - but a quick flip of the on/off airplane mode usually helps.

4 years ago

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Susan G Seattle, WA

I have been with Sprint for 18 years. T-Mobile did it take over. I was hoping it was going to be better than the service with Sprint. It has been worse. The calling area is VERY sketchy. My phone drops calls more than any of my professional colleagues that I’m traveling with. Every time I’m with professionals, ask them who their carrier is So I can switch as soon as I am out of my contract. 18 years. When I call in for help all I get are foreign workers who we read from cue cards. The last one, it was difficult to hear because there were so many roosters crowing in the background. He said he was in the Philippines. The next time I called, I reach somebody in the Caribbean. I have not spoken to anyone on the mainland of America in years. Now it is understandable because no one in America wants to go to work, everyone wants to stay at home on their couch and collect unemployment. But these things happened before the pandemic.

4 years ago

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Autumn Mccard American Canyon, CA

T-Mobile may not have the best service but they have the best customer service and the best pricing for having unlimited everything. Back to their service.. they have improved greatly over the year and they have good service but for more rural areas it’s not the best.

4 years ago

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Barb Pro Columbus, OH

I had sprint and without being told to had to go to t-mobile we were switched. The rate went up. Me daughter calls me across the road from my house and I could hardly hear her. And the call keeps getting dropped. 17 hours away I get a call and it’s good. Why didn’t we at least get a new customer deal?

4 years ago

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Joshua Squire Ogden, UT

I like T-Mobile's pricing structures and the fact that they don't add taxes and fees on top of the monthly price. Unfortunately, I live in an area where I just couldn't get consistent good signal strength. People just a few blocks away seem to have much better success.

4 years ago

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Michael Bieker Los Angeles, CA

Best in class service - been with them for years. Always highly recommend. The best pricing on phones, and the service is incredible with coverage almost everywhere. No dropped calls since 5G.

4 years ago Edited September 14, 2021

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MamaWalnutz Memphis, TN

I have great coverage, never had a dropped call and get rewarded every Tuesday with their TMobile Tuesdays program, which means discounted fuel prices, 5.00 off Dunkin' Donuts, Baskin Robbins, etc.

4 years ago

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Shirin Marvi Chicago, IL

Good service at company stores but private stores are not recommended because they cannot help customers to a great extent. T-MOBILE service is excellent for me because it works all over the world. It even works in remote locations. It is best for people in the USA and world travelers. Love it!

4 years ago

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DealStar Salt Lake City, UT

I've been a customer of T-Mobile for over 5 years. The service is fine, with few dropped calls. My only real complaint is their political affiliations with ultra-right-wing political pundit Corey R. L. That alone is causing me to seek a less controversial cell provider elsewhere. We vote with our spending, and choose to not support the political right with my cell service.

4 years ago

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Hans Bellen New York, NY

I just love tmobile. After switching from AT&T it s just a completely different experience. No surprise charges, great customer service, great cellphone service. Free text/data outside of the US.

4 years ago

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Dustin San Jose, CA

T mobile is the best service in my opinion because of how affordable and informative they are! Any problems i have had they help walk me through and its mostly me not paying attention

4 years ago

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Cassie Banuelos Tampa, FL

I have been with T-Mobile forever!! I will most likely never switch. Their coverage is great and their plans are some of the cheapest. They have no contracts and keep customers by offering great deals.

4 years ago

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Michael Hackensack, NJ

I have been using T-mobile over 8 years, and I am adding lines and plans. I have 4 voice, 2 data services. Simply, most cheap on me when comparing with Verizon and ATT. I am living in NJ area, I never experienced any quality of signal issues. The customer service, really really nice, Honestly, really happy.

4 years ago

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crg323 Fort Lauderdale, FL

I've been with T-Mobile for almost 4 years; no real issues. I've had the same plan and my monthly charge is always predictable. Just the way I like it! Except for that one time in 2020 when they had a circuit overload, the service has been reliable and I can go anywhere and count on my connectivity.

4 years ago

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Cookie Ocoee, FL

They started off a good cellphone company as the bill includes all fees and taxes included and as I added more people to the plan and was offered better rates once they merged with Sprint it seems like they are ripping us off, bill is extremely high and they quoted my son a certain amount now he's paying an additional $40.00 than what he was told would be his portion! I left Sprint because they are crooks and now the merged together so no wonder we are having this issue again! Doing research to transfer our 6 line account!!

4 years ago

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rachel tilley ,

Always able to speak with someone to resolve any issue I have with phones, tablets, or any other product t-mobile is a great provider with unlimited access for your choice of devices

4 years ago Edited September 14, 2021

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Vicky C Worsham Powhatan, VA

They say they are the best now since they merged with Sprint. I recently switched to T-Mobile because of signal issues I was having with a different company. I asked them about their signals and towers. We're the best and biggest they said. Come to find out they are using the same degrading tower the other company was using. So I still have signal issues! Their response to me when I called, buy another phone, get high speed internet so they can boost off it or switch.

4 years ago

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Terrence myster ,

I really enjoy there customer service because just the other day i had a problem with my iPhone and instead of sending to the iPhone store that showed me the problem and took care of it right away

4 years ago

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Steve Reina Inverness, FL

I’ve had t-mobile service for approximately 5 years with excellent service. However, in home coverage had been sparse showing only 1 bar with numerous dropped calls. T-mobile provided an in-home cell tower and service has been increased to 4 bars! However, when I go outside my home coverage drops to. 1/2 bars

4 years ago

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David Zollo Minneapolis, MN

T Mobile, since replacing affiliate I Wireless in this area, have done a tremendous job. They now have multiple storefronts in Iowa City, where i live, which means that there is always a person I can talk to, face to face.

4 years ago

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Lady Mac Springfield, VA

I've been a customer for 10 yeas and will probably be for another 10 years! The c/s is WONDERFUL! I would definitely refer them to friends or family. Their prices are competitive but the rates for their insurance program is way too expensive.

4 years ago

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Abraham Frometa Homestead, FL

T Mobile is a company that has growth. I remember I switched from AT&T to T Mobile because the plans were cheaper and they brought back unlimited data. Shortly after every cell phone company did the same. T Mobile has been adding some many different components to your buying experience and I can say that it is worth it.

5 years ago

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Thomas Moyer Las Vegas, NV

Great customer service. Everytime I had to call they are very helpful and answer any questions I may have. I never feel rushed off the phone or like I'm wasting their time by asking questions.

5 years ago

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Stacy A Grand Prairie, TX

T-mobile is just an amazing company, great customer service and always will to work with you even if one is running late on payments I have been using them 16 years now and they have never disappointed me.

5 years ago

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Stephen Van Vactet Denver, CO

Long before the merger with Sprint my service was great I used to use Sprint and I switched because my service was going downhill then I went to go upgrade my phone and they told me that they switch their policies on when you can get upgrades even though when I purchased a plan I was told I can get an upgrade after a certain. Of time I was very upset you can't pay your bill in the office it seems to be the office location does absolutely nothing but sign you up with new contracts and that's all

5 years ago

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Ms. K Tacoma, WA

Their employees love their job. Every employee I’ve interacted with tells me how much they love what they do. I think that shows how well their employer values their employees.

5 years ago

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Valeria Londoño Miami, FL

I love T-Mobile!! It has so many great benefits and great service in my area. My favorite part is T-Mobile tuesdays!! You get free things each week. Sometimes even a panera or starbucks gift card. Great customer service too.

5 years ago

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Linda mcguckin Warren, MI

I was having some problems with my phone and was unable to resolve the issues myself so I called the office and they said to come on in. I went in and the employee that assisted me cap walking away talking to the other co-workers while I would stand there patiently waiting for him to assist me with these things that I could not do I needed him to guide me to do things but he didn't stay long enough with me to get anything done. The grand finale was I picked up my stuff and I told him Cameron you're a poor excuse for a representative for T-Mobile new make them look bad you didn't stay with me and guide me through these problems today I'd you just kept walking away as if I wasn't important you should be ashamed of yourself that was not a good day for me do this back that I left with the same problems that I came in with. A friend of mine ended up helping me with my situation. His communication skills were next to nothing. Maybe he might need some more in service.

5 years ago

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Sebastian Garcia San Antonio, TX

T-Mobile is honestly a great service, it works perfectly in Mexico when you have the plan. Also, the prices for phones and the way they let you take out for credit is also great!

5 years ago

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cnsweet Birmingham, AL

I have been a customer of T-Mobile since 1991, have bought my phones through them, the only think I don't care for is that they don't give you a senior's discount, even after being a loyal customer for low may years.

5 years ago

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Scott A. Johnson Pleasant Grove, UT

Although they are priced really well for their service, the coverage and reliability leaves something to be desired. I frequently had no service when my travelling colleagues with other carriers had service. In fact, sometimes I couldn't get service in my own basement. In the end, I had to buy out of my contract and switch to a company with more robust and reliable coverage.

5 years ago

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Michael Pettingill Layton, UT

We’ve been with T-Mobile for about six years now. At first the service was okay, with several areas that caused dropped calls. As of the last two years, there’s been significant

5 years ago

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Flymom Charlotte, NC

I’ve used T-Mobile for several years, but set up my first individual account with them about a year ago. There was an issue with service when traveling to Canada as soon as my account was switched. This was a very difficult situation as my new job entailed regular travel to Canada. It took a LOT of phone calls and trips to TMobile stores to finally resolve the issue. Since then service has been great. I recommend NOT to call the 800 number for problems which is sourced overseas and very frustrating to deal with. It’s better to call a local center.

5 years ago

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Muthu Subramanian Naperville, IL

They are just awesome, no hidden fees or overuse charges. They have spam control feature. Their customer service is awesome. They have a banking solution which is much greater than the conventional players.

5 years ago

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Sudakshina Bhatta Denver, CO

I have been using T-Mobile since 2013. It's a very reliable network and I love how thoughtful it is about customers. I appreciate how it has provided customers with free data when we are going through this pandemic.

5 years ago

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Karen Torino Tallahassee, FL

T-Mobile offers great deals during their T-Mobile Tuesdays which I LOVE but I wish they fixed their prices a little bit. It is a bit expensive because I am en independent line and I can't benefit so much unless I add more lines. overall, pretty decent coverage and nice deals.

5 years ago

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Brysen roberts Garland, UT

T-mobile has been a very reliable company for me and my family. One time, me and some friends were on a camping trip, and we ran into some car trouble in the middle of nowhere. Every one else’s cell phone service didn’t work, but T-mobile’s stayed working, and got us out of that pickle! My only problem with T-mobile is that the data can be really slow, and practically useless on occasions.

5 years ago

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Emma Kleinze Logan, UT

I really enjoy using T-Mobile as my cell phone service provider. They have been good, especially for international coverage. I have never had a big problem with the service itself (only minor phone malfunctions). I definitely recommend T-Mobile.

5 years ago

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Anthea Aiono Riverton, UT

T-mobile has been our favorite so far. From our in store branch experience with friendly helpful customer service to over the phone they have always been consistent in providing a good experience.

5 years ago

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Rachel F Salt Lake City, UT

I had to leave this phone service after my calls kept getting dropped in Illinois. It's probably changed in the last few years and I had a good experience with their customer service, but I am not convinced to go back yet. Send me a deal. ;)

5 years ago

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CarenM Saratoga Springs, UT

We have T-Mobile for over 20 years and have been pretty much satisfied with the service. Occassionally it seems my calls get dropped or don't go through, but overall would use

5 years ago