Our 500+ verified T-Mobile reviews give T-Mobile an average 3.5/5 stars, placing it among the top cell phone carriers. T-Mobile ranks well for all of our consumer sentiment criteria:

Value for your money
Quality of product or service
Customer service
Company trustworthiness

T-Mobile is unique in that it will match a customer's corporate, affiliate, or military discount up to $15 for single lines and $30 total for two or more lines.

A bit about the company's background:

T-Mobile, founded in 1991 and located in Bellevue, WA, is the United States-based operating arm of T-Mobile International AG, providing wireless voice & messaging services and data services. The cell carrier operates some of the largest wireless networks in the U.S., reaching 99 percent of Americans according to the company. It has a market of over 45 million customers and over $20 billion in revenue every year.

A new merger between T-Mobile and Sprint is in the works with the introduction of 5G connectivity.

T-Mobile is known for its signature comprehensive cell phone plan, Magenta, which includes bells and whistles like unlimited coverage in Mexico and Canada, Netflix at no charge, and unlimited video streaming at 480p resolution.

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The Good

Quality of Services and Plans
New Phone Promotions
Phone Financing Options
Good Overall Customer Service
Affordability and Special Pricing
International Network Coverage

Quality of Services and Plans

T-Mobile has three straightforward unlimited cell phone plans:

1. Premium unlimited plan Magenta Plus

2. Signature unlimited plan Magenta

3. Basic unlimited plan Essentials

Magenta Plus includes maximum perks and benefits:

Unlimited talk, text, and smartphone data
Free Netflix with 2-screen access
Taxes and fees included in advertised pricing
2x data speeds and texting in 210+ countries and international regions
In-flight texting and unlimited in-flight Wi-Fi use
Unlimited HD streaming at DVD quality (480p)
Unlimited talk and text and some data in Canada and Mexico (up to 5 GB of 4G LTE data)
Mobile hotspot data
Name ID
Voicemail to text

In addition to the contract plans above, T-Mobile offers prepaid plans with data, calls, and texting to suit each client's needs. Magenta benefits are available as a prepaid plan for domestic only or for domestic and international.

All data plans include some degree of mobile hotspot data up to 20GB with the Magenta Plus plan. T-Mobile's smartphone mobile hotspot, also known as Wi-Fi sharing or tethering, allows you to share your smartphone or tablet's internet connection with another Wi-Fi-enabled device using T-Mobile's network.

New Phone Promotions

T-Mobile frequently runs promotions for new device purchases - generally the newest iPhone and Android OS models - as an incentive to purchase a plan. AutoPay and trade-ins are generally required to qualify for the iPhone and Android phone promotions.

With T-Mobile, you have access to the latest and greatest in phone tech. T-Mobile's inventory includes the latest phone models like the Samsung Galaxy S10 Plus with 4K video capture, a dual 12MP + 12MP + 12MP rear camera, wireless charging, and "all-day intelligent" battery life or the Samsung Galaxy Note9 with super AMOLED display, expandable memory up to 1TB, and biometric unlock.

To use your current phone (if compatible) you can purchase a SIM card to set your phone up in T-Mobile's network.

Phone Financing Options

The customer can either pay for their services in advance or they can pay as they go. This makes the credit check nightmare of a contract plan obsolete.

There are some credit-based possibilities for covering the price of a new phone, however. If a customer cannot afford one of the more expensive phones up front but can pass a credit check, they can pay for the phone in payments over time. If a customer, under this agreement, decides that they no longer want service through T-Mobile, they are responsible for the remaining balance on the phone.

Good Overall Customer Service

Our verified consumer reviews below are generally positive regarding T-Mobile's attentiveness to customers. From a different third-party review perspective based on customer satisfaction surveys for the past several years, T-Mobile has been recognized as the best customer service provider within the cell phone industry by JD Power and Associates. The company is also recognized for its outstanding care in the customer care category.

Affordability and Special Pricing

T-Mobile is known for its overall affordability. The phone plans available offer data plans comparable in price to that of other providers without requiring long contracts, though auto-pay is required to obtain the best deals.

Customers are never charged overage fees because they simply cannot use their data after they have reached their monthly quota. With most no-contract carriers, there aren't unlimited data pricing paradigms in their data plans, but T-Mobile is the exception. In addition, the unlimited data plan from T-Mobile is significantly cheaper than the 100 GB plans offered through competitors.

In addition, T-Mobile offers special pricing for customers 55+ which can be applied to two phone lines in a plan and includes all of the benefits of T-Mobile ONE. Active and retired military members and their families also qualify for special pricing.

International Network Coverage

T-Mobile also has extensive international service in over 210 countries and international regions. In fact, it is one of the few wireless providers that includes international data and texting at no additional cost, which is far above many of the other contract providers in the industry.

Customers can access their account easily, speak with an online customer care representative, or use their text messaging to monitor their monthly services for international texting as well as other stats.

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The Bad

Cost
Limited Device Options
Equipment Installment Program
Tablet Limitations

Cost

While T-Mobile provides high LTE speeds, Wi-fi hotspot options, and entertainment perks that are unavailable through other mobile phone carriers, its plans are more expensive than that of several competitors. In this case, it's true that you get what you pay for.

Limited Device Options

The company carries the most popular device brands, including certified used phones, but doesn't sell everything: T-Mobile does not offer BlackBerry phones and or Windows phone models.

Equipment Installment Program

Something to point out is the policy regarding the Equipment Installment Program. If a customer chooses to discontinue their service with T-Mobile, they are responsible for the remaining cost of the phone if it was purchased under an Equipment Installment Program. In some ways, this is a tactic to keep customers on T-Mobile's service without forcing a contract.

Tablet Limitations

With T-Mobile, customers can only use tablets with data capability that can be converted into a hot spot. These max out at 11 GB of data per month and do not suit the needs of customers who frequently use a tablet as a hot spot for a laptop computer or other device.

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The Bottom Line

T-Mobile is a strong carrier for those hoping to avoid long-term contracts or hidden fees. Though not perfect, the majority of T-Mobile customer reviews reflect positive user experiences and the company is known for its low prices, no overage fees, and other controls in place that keeps the cost competitive for the customer. Prospective customers can expect the following with T-Mobile:

Different plan options to cater to different preferences
Unlimited texting, talk, and data
No long-term contracts
Portable Wi-Fi
International texting included
iPhone and Android phone promotions
Financing available and overall affordability
Discounts for seniors and military personnel
Netflix subscription

T-Mobile is rightly among our top-ranked cell phone providers. Read customer reviews below to learn more.

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User Reviews

Star Rating

3.3

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2,025 Reviews

Review Breakdown

5 grade

34%

4 grade

19%

3 grade

12%

2 grade

1 grade

29%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Chase Victorson Yonkers, NY

T-Mobile is a well-known and respected wireless carrier that offers reliable and widespread coverage across the United States. They also have a great presence in Europe which makes international coverage their special sauce! I would get them just for this. With a variety of plans available, customers can choose options that fit their specific needs, whether it's unlimited data, family plans, or individual lines. T-Mobile's customer service is highly regarded, with representatives who are known for their helpfulness and willingness to resolve issues promptly. Additionally, T-Mobile's Un-carrier approach, which eliminates certain fees and offers unique perks like Netflix and international roaming, sets them apart from other carriers and adds value to their service. Overall, T-Mobile provides a solid wireless experience with competitive plans and excellent customer support.

1 week ago

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Michele Dezuzio St Louis, MO

Their service has been reliable for the 3 years I have been with them. My phone has been working well and my upgrade deal is very helpful by including the price in my monthly bill.

1 week ago

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Jennie Iannaci Kansas City, MO

I want to compliment the T-Mobile staff at the Chouteau Trafficway store, specifically manager Drae and sales reps Codee and Zach. Outstanding customer support and patience!! Bravo!!!

1 week ago

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Rose farbman Hollywood, FL

T Mobile has terrible customer service. They do not listen to you when you talk about your problems. They used to be very good. But they have gone downhill. You can barely understand the people that are trying to help you... It is extremely frustrating. They have changed my whole plan with a very poor explanation. I never wanted to change my plan. I had a big problem with the insurance with them writing the wrong problem with my phone. So they gave me a promotion so I would not have to pay for the phone, We shall see how that works out. I will say that Tmoble and the insurance went out of their way to fix the problem. But they just do not understand it took me 3 to 4 days on the phone arguing back and forth and a lot of stress for me...My blood pressure was through the roof. People do not want this kind of stress . We are paying for a service and want it done right .

3 weeks ago

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Mike Yan San Ramon, CA

T-mobile locks my account permanently even though I try to call them multiple times to tell them I need to transfer to another carrier because I am not going to use the phone very often. I have gone to three retailers but they all said the transfer PIN number is not correct and I have to call them back and forth with multiple times. Finally I have to give up my current phone number and switch to a different phone number. But that means I have to call all my bank accounts and other facilities and friends and relatives to notify them I have a new phone number now. It is a nightmare with this T-mobile telephone company. Horrible!!!!!!

1 week ago

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[email protected] Arlington, TX

Liz at the N. Collins location in Arlington Tx, is outstanding! Great personality, Knew exactly what I needed and handled my problem with ease! Quick, easy, and with a smile! Thanks Liz!

3 weeks ago

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jordan balliet Emmaus, PA

I did the free 2 week trail for the internet and wanted to try the phone plan out. We decided to cancel for another reason but it is 2 months later and I’m still getting charges by them even though I canceled and have called them almost every week for 2 months about this.

2 days ago

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Marshall Silva San Francisco, CA

Terrible network, in northern California largest city consistently low speeds upload 1.88 mbps n download 0.055, snail pace and it's been like this for 10mos. Absolute scam company, even when they fix it always drops back down=SCAM ripoff company as far as connectivity which is everything

1 week ago

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Robert L Pembroke Pines, FL

Very disappointed that my autopay discount now has to be linked to my bank account or debit card. T-mobile has proven repeatedly that my personal information is not safe and secure from hackers. I can no longer receive the $15/month discount with the credit card buffer to protect my money. They say this is not a change in terms, just a change in discount!

2 weeks ago

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Joe A.

Came into a store to pick a replacement phone. I was the first person in the door because I had to be at work at 12. They brought the new phone out and charged me and I asked if they were going to transfer the info to the phone. The rep said yes but never told how long it would be or what he was doing. He wentto wait on other customers which can understand but tell me that just don't walk away. Now it's 1020 and the phone is about 90 % done. Another 2 min it was completed. He finally came over and did something and walked away without telling me anything. He was waiting on people he knew and they were spending alot of money. It is now 1040 and I had enough. I tried to get his attention because I had to leave. Then another individual came over to help and see if the phone done. He said it was and erased all the info on my old phone and gave my new one. When I got work to make a call I found all my contacts were missing along with other things like reward points from companies I shop with...injury to insult! Great job! The last three times I went T mobile I had terrible customer service.

2 weeks ago

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Eunice Ntukogu Gastonia, NC

T-Mobile is a predatory company that has provided incomplete information to their customers, as a customer that had their services for about 16+ years, services were relatively better than have been in the past 4 years. Considering the several services issues I was experiencing I made the decision to port out to another company Spectrum mobile, my mobile services have been more consistent not mired incomplete calls and audio issues. Upon transferring out T-Mobile hit me with charges way above what my monthly bill was and was not willing to redress the bill. Forgot their ads, I compilation of lies, if you speak to a rep please make sure you get a reps name and ensure they answer your questions especially if you plan to port your services to another company I have received a final bull of 211.92 for services I was paying 35.00 a line per month on withtheir Magenta 55 plan. Do not believe the hype folks be careful when choosing a mobile plan and please be sure to have all your questions answered before joining a company like T-mobile. It's a scam

2 weeks ago

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Jonathan Bloomfield Hills, MI

Please RUN AWAY and do not believe anything T-Mobile says. I switched my entire family's 4-phone plan from Verizon ion March. Virtually everything their Phillipine-based rep promised me was a lie. Unlimited free international calling? Nope. $35 for a 10 days pass. Strong 5G network near me that will never drop calls? Nope. Calls dropping everywhere and every day. $140/month for my 4 lines? Nope. The first bill was $320. Customer service is a joke. You are routed to the Phillipines where their reps cannot understand nor respond to your concerns. They do have American reps but you cannot reach them. They failed to send me a return label for my old phone and now are denying my credit against the cost of the new phone, even though they admit that the sales rep didn't "process the promotion correctly." They accuse me of "Buyer's remorse". It is their total incompetence that caused this mess. I would never recommend T-Mobile. They are a scam and a fraud. RUN AWAY.

2 weeks ago

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Lisa Janosik New York, NY

CUSTOMERS BEWARE!! I cancelled my T-Mobile plan on 4/16/23 and my billing cycle ended on 04/14/2023. I received a bill that I am being charged for the ENTIRE BILLING CYCLE! No pro-ration as I was JUST informed that they don't do that! I paid my account in advance when I started this plan but, they wont honor someone cancelling during a billing cycle. I already spoke to customer service and the rep SAID she spoke to the supervisor as I requested, and cant pro-rate the bill! So instead of being billed for ONE day, I'm being billed for an entire month! People are struggling in todays society and this is UNETHICAL!! I will never recommend services to T-MOBILE and I will make sure I blast reviews all over social media on how they do customers. Absolutely INSANE!

3 weeks ago

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Mr. FixIt

T-Mobile is absolutely worthless. I’ve had sprint since before they bought out Nextel and I have never been as dissatisfied as I have been since merging with T-Mobile. I have been over charged more than $900 in the last couple of years and every time I show them the bills and payments I get hung up on or “disconnected” when I call back there’s never any notes in the system and it’s still not resolved. On top of that, the so called contract I signed with sprint has been increased 3 times now by T-Mobile since the merge with absolutely no reasonable explanation or resolution. Every single time I bring out my contract and bills we mysteriously get disconnected. Absolute scamming, con artists. If I ran any of my companies this way I would be in jail by now. Unacceptable!

3 weeks ago

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charles tien Fort Lauderdale, FL

after 24 years , had enough ! set 2 weeks in advance my termination date . Even at that , T-mobile screwed up and terminated a day earlier . Not remembering my pin # , they forced me to go to their local store to verify and show my i.d. to restart service for 1 day. New carrier will not start start service unless you are still active with your old carrier . T-mobile's Phillipines call center takes literally hours to get anything accomplished and one has a difficult time understanding them ! Incompetent to say the least ! With the agreement of new and old carrier , I thought I was all set with my new service . Lo and behold , I find that T-mobile probably purposely " blocked " my phone for usage . Hours more wasted to unblock it !! Lesson learned !

4 weeks ago

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LaVerne Smarse Aurora, CO

When I joined I got a crappy phone... Gal. A32 5g( that can't be updated). Wouldn't work in stores or on walks... Blank spots. Dimmed, sounds would affect up. It would turn off on its on. I got the run around in the store about it was just the call towers. Don't care for their Tuesday stuff. Recently I went to the store at the mall in fort Collins, Colorado. A very helpful young man named Brandon helped. Got to switch my phone to one I already had that actually worked. The other store told me I couldn't. My daughter got a different one. We missed the warranty by a week... Because the other store said we couldn't do anything. No matter how we complained. Not happy.

1 month ago

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Lisa Chesterfield, MO

I was a Sprint customer who had great service. Although, I must say, Tmobile does have good customer service in the phone rep dept,. The signal goes in/ out and often cant speak / text others vis my cell phones ,.... while in my home! Other than coverage issues, Tmobile has been a good company.

1 month ago Edited April 14, 2023

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Yuraima Rodriguez Tampa, FL

On Dec 28 2022 we went to TMobile store at Bruce B Downs right at front of Hubters Green to buy three apple watches. WHAT AN AMAZING CUSTOMER SERVICE, the representative, Mr, Luis G provided to us!! A+! Congratulations! Today 01/7/23 we went back to buy another device and Luis remembered us but he was busy and Me. Calvin took care of us. Exceptional service! We appreciate the honesty, care, kindness and professionalism they have at that store; this is the customer service America deserves to have at each single store of any kind. TERRIFIC job Luis and Calvin and staff. . Keep it on! Thank you. Yuraima Rodriguez and Luis G

4 months ago

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The Mom Dallas, TX

I am so mad. I have been ripped off for a year's. Probably since 2017, but i truly done with trashy phones trashy service and customer service that nod their heads while you are on the phone ( for hours) and do “NOTHING!!!” Just done 0 is there rating except for everything you abuse customers with tmobile u get 10.

1 week ago

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Gtongco Johnson City, TN

The cell service has been good. But switching from Verizon has been a nightmare. All of the special offers have been difficult to receive and our first 2 bills were double what they promised over the phone/internet. My husband has spent 20-30 hours trying & retrying to sort everything out. We were promised $1200 with the special promotions and they have been denied. I would recommend going to the store over trying to do this over the phone or internet.

3 weeks ago

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Kurt Hartsell

I have been with t mobile for 11.5 yrs. Not a problem till i bought the z flip 3 recently in 2 mos.the camera went black...took it to store they could not figure it out..tech did not know how so i watched him google how to fix it...they gave me a warranty exchange ...6 mos. Later the screen delaminated then they gave me a usde phone ..bought my daughter a new z4 flip and in 4 mos. Her screen delaminated called cust. Serv. T mobile pro. They sent new phone went to store and was declined..plus they said i cant keep my 55 plus plan!

4 weeks ago Edited May 1, 2023

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Brinna D Santa Fe, NM

I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over. I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone. I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself. If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.

1 month ago

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Claire Properties LLC Hodges, SC

Paid approximately $1,500 to my current provider to pay off phones so I could switch to t-mobile. Phones were left at a neighbors house for 4 days until they returned from vacation. No cell service anywhere near my home. Called t-mobile numerous times and was lied to and delayed past there 14 day cancelation period. Paid activation fee and a months service on 3 already owned phones and 1 t-mobile phone. Paid store reps a $100 in cash when I dropped t-mobile phone off at store after lied to by phone rep the day before. He stated I had to cancel in store the next day which happened to be the 15th day. RUN FROM T-MOBILE as fast as you can!!!

1 month ago

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Jeff K San Antonio, TX

Be very cautious about online chat to obtain new cellular service through T-Mobile. Agents do not know their product lines and give misleading information regarding values for trade in devices. After two and a half hours of chatting with an agent I asked when the value of my trade would be determined and she stated at the time they receive the pre-application. I ended up filling out the application with my personal information and I submitted them asked what the value of my trade in devices came in at. At this point the lies unraveled. I informed her I had screen shots of my question and the answer she provided. I asked for her direct supervisor. She supplied me with customer service. From there the run around trying to get to speak to a supervisor continued for another hour before they just placed me on a long hold and disconnected the call. With the ethics of the sales team and the lack of concern from all parties, customer service to sales to activation I would recommend using extreme caution when considering changing to this Carrier

1 month ago

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Wendy Self Tallassee, AL

The employees I delt with at the T-Mobile in Montgomery AL were very rude and unprofessional. Constantly on their personal phones looking at FB, answering personal calls, and texting while she was supposed to be assisting customers. After spending over two hours at the store, I was told that they could not transfer the numbers due to something being wrong with the system They also could not get the phones out of the time safe and told me to pay the activation fees and come back the next day to get the phones. When I returned the next day, It took another 2 hours for her to set up the new phones. Then she wanted to charge me $300 more than I was quoted the day before. When I asked for a refund for the set up fees she said Id have to call customer service. After spending 20 minutes talking to customer service they said the store had to refund me. She finally issued the refund but she was still talking to customer canceling my service so I stuck around to make sure everything was good to go. She just walked away and told the other employee she was going to male me stand there and wait. I was furious. I figured it was just that store so I went to another T-Mobile close by on Atlanta Hwy. I sat there for 45 minutes and was never even acknowledged. I will never do business with T-Mobile.

1 month ago

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Kaleb Darron

I had an issue with my phone it was stolen it was very troublesome to file the claim after receiving the phone the customer service was terrible service was terrible I take care of someone disabled and they expect me to drive to a local T-Mobile authorized store before they will turn the new phone that I paid for on. With no transportation and unable to leave I am left after 2 hours on the phone with no communication or care for me or who else may be in need of communication that I'm taking care of. I spoke to three managers and after 3 hours all we need is a verification code and they proceed to hang up the phone and leave me with no service after I have spent almost $600 on my new phone that was stolen just on the deductible I sure appreciate going above and beyond for your loyal customers

1 month ago

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John Prestigiacomo Roswell, GA

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway to their Roswell, GA store. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it there, and said I needed to go back to the Roswell store. Back at the Roswell store, I called to cancel and was on the phone with the people they told me to call for 19 minutes (THIRTEEN minutes of that on hold!). A man came to the counter where my wife was standing, noticed I was having difficulties getting through, and went about his business. My wife politely asked for the manager or if maybe he could help us. He snarled back "I am the manager. And don't talk AT me, talk TO me" You just don't treat customers so rudely, especially ladies. The manager asked for our receipt. Unfortunately between North Point and Roswell we lost it and he said he couldn't locate my order without it. REALLY????? In this day and age? Wouldn't even bother to look using the order date, my SSN, driver's license #, PIN, etc. He said I can't help you, and then STAYED IN THE BACK ROOM FOR THE LAST 15 minutes of my call, leaving his employee Monalissa to deal with me. I'm sorry, that is not how someone manages an store and an unhappy customer. Gosh, I can go on an on... There's more but supposedly a district manager is going to call me so I can relay the entire story to them (yes, there's MORE!). You have so many choices for your telecommunication needs. You don't have to be treated like I was to save a few $$....

1 month ago

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David M Wantagh, NY

I have been with Sprint and now T-Mobile for well over 20 years! I have gone through thick and thin with them. I AM NOW LEAVING! I called trying to rectify the fact that my voicemail no longer connects for the THIRD TIME! The next thing I knew, they cancelled my entire account after I said I was thinking about going to another carrier (for them to understand how horrible their service is - especially in light of me spending over 20 hours collectively on this issue). My young daughter is on another continent alone and was left with no cell service, creating a safety issue. Further, I have had contact with their engineering department repeatedly resetting their configuration for the voicemail service. IT HAS NOTHING TO DO WITH MY PHONE! Lastly, for me to need to answer the same questions at a minimum of 5 times each call, then often get disconnected and need to start again is the worst customer service I have ever received from any company except from one that was about to go out of business. Unfortunately, this is where I think T-Mobile and Sprint are headed. I will switch carriers before I buy any other phone, wasting my money to connect to a bankrupt company (ethically bankrupt and perhaps financially as a result of losing customers from the worst service ever).

1 month ago

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Catherine O'Connor Manassas, VA

After being a T-Mobile customer for 18 yrs, today was my last day with them. I traded in a iPhone 11 for a 14+ in fall 2022. I was told at their store by the salesperson that a trade in value of between $400 high and $145 low would be awarded once my old iPhone was received by T-Mobile and reviewed for quality. I was also told that at any time after a 3 month period I could pay off the purchase cost of my new 14+ without having to continue to pay on it monthly. Today I learned from T-Mobile customer service that any advance iPhone purchase payment made to them can not and will not be applied to the new phone purchased. Hence, I owed $500 but if I paid it to T-Mobile it would only be applied towards my monthly service plan but NOT my iPhone 14+. WOW!!!! That's bait and switch sales being conducted by their retail stores and outrageously poor customer relations with existing customers. So now no matter what, if you have a new iPhone you purchase from T-Mobile, you aren't allowed to pay it off early if you sign a contract agreement. Further, if you try to pay it off early, the funds you pay in will only be applied to your monthly service plan = but NOT your phone so that you must continue paying on it monthly until completely paid off. What an outrageous RIP-OFF by T-Mobile!!!! Buyer of iPhones be ware!!!!

1 month ago

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Debra Philadelphia, PA

I upgraded a phone to my second line on my plan. T mobile claimed they couldn’t get my payment to go thru. So I told them I would call back when I found out why my debit wouldn’t go thru. I called with another card and they claimed that wouldn’t go thru but at first I was told it did. So I was told do another order but first pay my bill which was due at the time. So the whole thing about my debit cards not going thru was BS! They wanted the bill paid first which was always paid the whole 4 years I’ve been with the company. But now I’m going to get these phones paid off and find another carrier. Or if another carrier offers a buy out I’m gone. The whole thing was a terrible process which I hope I never have to go thru again! Just want to write and tell everyone that T-Mobile corrected the situation! This is why I’ve been a customer for 4 years! Thanks T-Mobile!

8 months ago Edited September 23, 2022

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Coco X

T mobile charge me 3 months after I move to a different provider for my credit card hopefully I take a dispute to credit card and I received money back. Be careful people which are with T mobile when move or close the account. They change every time on I talked with them the story. Very an professional

3 weeks ago

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Robyne Garton St. Albert, AB

This company has got to be the most unorganized place I have ever dealt with. Their training protocols of their staff is horrible! They never take notes, they never knows the previous history and ALWAYS break promises! I had several phones with them and canceled the others only keeping two cells. They don’t work properly and they expect me to pay full price for a third of the service! No one is there to help or problem solve. I would advise from considering to use this provider.

1 month ago

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Jim Olwin Saint Johns, FL

Tried to switch to T-Mobile to save some money but found that the internet connection was not as fast as AT&T and the land line connection didn’t work in my home. Cancelled in the first week but spent the next four months and over $200 trying to stop the billing. Had been promised no charge if canceled within 14 days but that didn’t happen. Sales practices are shady, customer service nonexistent, and accounting system antiquated.

1 month ago

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Elizabeth Mikotowicz Shreveport, LA

The level of incompetent people in this company is astronomical. I spent 8 hours with these people and they still couldn't fix their own product. Finally after transferring me to all the wrong departments and having me on hold , they finally tell me I need a new modem. They said I could bring my old one to a TMobile store and I wouldn't get charged . ALL LIES! Not only did they try to charge me , apparently I need an id even though I had the other modem , my social and the passcode. My business lost revenue because of TMobile WORST COMPANY EVER!

1 month ago

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JoAnna Centralia, IL

Avoid T-Mobile, they are the WORST and most dishonest company I have ever dealt with!!! They have HORRIBLE service; they are unable to do the simplest things like stop an auto-pay because you decided to pay it with cash in person!! Neither the workers nor managers could do so or acted like they could not as then they paid it on my future months bill which was not even due!! The service goes down constantly and is SLOW, and you CANNOT work from home with it, they lied and said it would be fine when I signed up. They also try to cheat you out of all of your money after you shut the service down, first trying to find something wrong with the tower, then being rude and disrespectful to you as a tag team in the store, then incorrectly reading the account screen and accusing you of missing a payment when the truth is they duplicated the same payment and paid me a month ahead because they are stupid and incompetent, then they finally figure it out after playing dumb for hours and trying to scam you out of your money because one will do business with them because of their horrible service and products and lack of honesty and then they finally agreed to credit the last month of service that I did not use but did pay for, after I let them know that I work for the government and do not appreciate being ripped off and they credited it, which left me with a $20 credit, then I called and asked them to send the credit to me as they had not done so automatically and it had been months and I kept getting the bill with the credit in the mail and knew I would never go back to them, and the first girl said it had to go on the debit card I used to pay my payments and said she sent it there and it would show within three business days, a week later it never showed up, so I called back and the guy took my bank account and routing number and said he set it up to go to my checking account via ACH and it would be there within three business days so I waiting and a week went by and it never showed up, then I filed a complaint with the FCC, the executive office clown then contacted me by phone and left a message and I returned his call and left a message and said I wanted him to discuss it by email as I wanted all in writing, he then waited two days and called me again, so ignored my request, more crappy customer service, then he was a smart mouth and half laughing about my frustration and said "Oh it looks like they over credited your account and you are not due a credit at all so I will just zero it out". THIS is how they run their business and WHY you want to avoid them!!! I have contacted the regulators again; they are committing fraud and have no intention of giving me my money. I am sure they do this to all of their customers so either make them money off them by cheating them by over charging them and not refunding time unused, or by finding false things wrong with the returned equipment or by cheating them and not returning their credits. They are scum, avoid them!!!!! I am a twice widowed 58-year-old mother, how hard up can someone be for a dollar than to rip someone like me off!!! God sees all and they will face their maker one day and regret what they did!!!!

2 months ago

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RONALD J BOLLINGER

Well to start off, I was with a partner company using T-Mobile’s Network so when I switched to T-Mobile it should have been a fairly easy switch over. But I wanted to check out what they had for me before I would jump over to them. So my first mistake was to get in contact with them through a chat/texting meeting, but I figured I was just trying to get some information on the plans they offer and how it compared to the one I have now. So right away they asked what I was looking to have on a plan. I told them what I have with the company that I was with and that I was thinking about getting a home wifi and then dropping my cellphone data down to balance my bill out. So that my bill would be at least close to what I’m paying now. They checked for a bit and came back with the perfect plan for me and it would only be $35 today and that I would have all these benefits. So I asked several times what I would pay a month but kept asking if I was ready to get started. So if I told them that I didn’t want to be paying much more then what I was paying I figured it was going to be about the same price, and said okay lets get me signed up. Thought this was great, I was getting unlimited data, calls, texts, plus a home wifi gateway on it’s way and wouldn’t cost me anything extra. Then came the first bill in the middle of the month on the 25th or sometime, witch don’t work to well for me because I’m not paid til the beginning of the month so im almost broke by then. Well the bill came and I was shocked! It wasn’t even close to what I had been paying but 3X the amount I was paying! So I’m not to happy with T-Mobile and not sure I’ll be staying with them for long. And by the way that didn’t even include a new phone, I used my own phone I already bought myself. Think I got worked over. So be careful and ask questions and get an answer before agreeing to anything.

4 months ago

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Albert Morales

Seriously don't even consider this service. Never had so many dropped calls in my life... I thought this was a thing of the past but nope, not with T-mobile...

1 week ago

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S. R. Orlando, FL

Two parts to this review. First always beware of a FREE promotion because its not really free. Second there are some good supervisors who will fix things that their workers messed up. About two months ago a T-Mobile lady told me there was a free hotspot device promotion and I could take it or have my old T-Mobile device re-activated. She said the new device was newer, nicer, free except for the $5.85 I had to pay for taxes. I went for it and things were okay. Then today I decided I wanted to cancel my hotspot device and thats when I found out it was NEVER free but I was under a contract for two years. And if I canceled it, I would have to pay almost $80.00. I flipped out and I flipped out some more. I finally got a very nice supervisor who put credit on my account for the amount of the device to be used for my monthly payments and I just had to pay off the device itself. It was a give and take for the same amount. Soooo.....I'm telling everybody. Nothing is Free in this world but JESUS CHRIST and GOD THE FATHER! Don't fall for these free promotion gimmicks! You might not find a nice T-Mobile supervisor named Veronza to help you like I did. :-) :-)

8 months ago

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Charles Cheek Miami, FL

T-Mobile has in my opinion one of the very best 5g cellular networks. (I have an opinion because I was a Telecom Engineer for cellular networks for 23 years) 5g is a designation for an extremely fast data network and T-Mobile has a footprint that covers most of the United States. Voice calls RARELY drop & they have great customer service I was never employed by T-Mobile but I did work AT&T, Verizon, and Southwestern Bell cellular companies before I went into business for myself and now retired

8 months ago Edited September 6, 2022

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Tia Los Angeles, CA

Kylea was very polite and helpful as she helped me with my question … awesome job …. Thank you

2 weeks ago

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Aston Tr Bala-Cynwyd, PA

Very sweet when selling you service, terrible when you're leaving. They DO NOT prorate your usage - make sure you're leaving them at the very END of your billing cycle. Plus they lost our personal data.

3 weeks ago

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Cathy Robbins Phoenix, AZ

Terrible product (wifi is patchy and slow) and incredibly frustrating experience trying to cancel. They are inept. I will spare you all the details - just take my advice and don't enter this circle of hell.

4 weeks ago

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ShyPimp74 Ft. Washington, MD

Jenny is the type of customer service I'm use to from tmobile. She didn't haggle me or act as if it was a chore to assist a loyal long term faithful customer. She explained things very clearly and made sure I wasn't ever inconvenienced. She allowed me to explain uninterrupted and also apologized for experiences with tmobile that had nothing to do with the care she was providing me. If every customer care representative was like her, T-mobile would be the only carrier needed in America. Please reward her with responsibility of management because she is ready to not only be the example but to set the example for others to follow. Promote now!

11 months ago Edited June 13, 2022

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Judith Ghashghaie Hallandale, FL

3 moths just trying to set on the system a payment date and always is like I’m asking a favor for extended my payment. I never wasted time with any company for doing something very simple. Very primitive technology, unbelievable! Worker doing their best but the system isn’t

1 month ago Edited May 1, 2023

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Mrs Barrett Romulus, MI

Although T-Mobile may be a little on the pricier side for some things there service coverage more than makes up for it with little to no dropped calls or not being able to hear the person your speaking with etc

2 months ago

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Leona Connell Minneapolis, MN

I have t-mobile internet there customer service is WORTHLESS!!!! they have the worst people ever. I can't get internet service with anyone else. They know this n don't care at all they are lazy they are NON RESOURCEFUL if you have problems your in trouble.Tmobile put the wrong telephone number on my account . When I signed up all I want is to have my correct number on my account my number The number I have had for over 10 yrs. They can't do that unless I get phone service through them. Yes you are right BLACKMAIL PEOPLE YES BLACKMAIL

2 months ago

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Harvey Smith Lake Mary, FL

I have been with t mobile for a very long time. They are very helpful, attentive to my needs, and always fair in updating my phone. The customer service personnel are efficient and friendly. Love this company.

3 months ago

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me me Atlanta, GA

Waste of time. My bill for higher every month. Got that straightened then was convince to add another line get a free phone. Was supposed to have a credit for a promotion that I paid for but had to argue to get that back. Then was treated like they did me a favor when they messed up. Suppose to have auto pay to receive a discount didn’t have it but was told the discount was already added but it wasn’t they just saw where I had credits I had to argue to get for the promotion and felt like they had done enough when It was owed back to me. I’m leaving the service not that good anyway. Too many extra fees that they don’t tell you about. Now I pod all that money and it’s only been three weeks and I’m bout to send the so called free phone back so I’m out of money

3 months ago

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James Harmon

T- mobile had a promotion P226 what a rip off they tell you that you are eligible for a free upgrade in my case they would give me $575 for my iPhone 12 for a new iPhone 14 what they didn’t tell me until after I traded my 12 is that the $575 will be spread over a 24 month time basically locking you in for at least 2 years unless you pay off the balance of your new iPhone 14 and the kicker is they will not return my iPhone 12 or apply the $575 towards the payoff of the iPhone 14 they want the full price for the iPhone 14. They will tell you that you are eligible for this promotion or that promotions only once you have left your other service provider and have joined the T-Mobile team for some reason you no longer qualify for the promotion you were promised before switching, and if you happen to qualify you need an attorney to guide you through all the legal mumbo jumbo. When you are told to Download the app you will be able to see your bill and the promotions after long searches you may find it but one thing that sticks out in plain sight on every page MAKE A PAYMENT everyone that works for T-Mobile has. Different take on any given subject . You walk into the store they tell you one thing the issue remains so you call customer care and they have another story about the same exact issue you took to the store manager. You call to check and see if you have been approved for this so called promotion and your connected to the “ promotion “ department and you can’t understand them because of the language barriers. I joined T-Mobile in December of 2022 I called them with several issues I was having with my phone and the promotions once I Received my new iPhone 14 in the mail I immediately sent in the iPhone 12 I was having constant problems out of the 14 the service rep suggested that I upgrade to the iPhone 14 promax I was having the same issue out of that phone so one week later I asked could I have my 12 back I was told no we can’t do that I said can I trade this iPhone for a new one since I only had it for a week I was told we can let you talk to our technical department and they will be able to help you after several days with the technician I was told that it’s the rural area I live in my service is not that great but before I signed up with T-Mobile I asked about the service area and was told “ Oh you have great coverage where you live” if I had known my coverage was poor I never would have switched. I normally do not get upset about things but this has totally T-Mobiled me the @&$” off😡

3 months ago

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Jose Antonio Guevara Miami, FL

Worst cell phone company out there. They charged my credit card without my authorization over $600.00. They gave me a cell phone booster over 8 years ago that of course does not longer work. The booster is obsolete, discontinued and but just because I switched to ATT they charged my credit card without my authorization. Their customer center is in the Philipines and their employees will keep on the phone for hours without doing anything about it. They end their phone by saying "I will escalate it to the back office" Which means they can do crap about it. Extremely frustating and just to think I gave them my money for over 10 years!.

3 months ago

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