Our 500+ verified T-Mobile reviews give T-Mobile an average 3.5/5 stars, placing it among the top cell phone carriers. T-Mobile ranks well for all of our consumer sentiment criteria:
T-Mobile is unique in that it will match a customer's corporate, affiliate, or military discount up to $15 for single lines and $30 total for two or more lines.
A bit about the company's background:
T-Mobile, founded in 1991 and located in Bellevue, WA, is the United States-based operating arm of T-Mobile International AG, providing wireless voice & messaging services and data services. The cell carrier operates some of the largest wireless networks in the U.S., reaching 99 percent of Americans according to the company. It has a market of over 45 million customers and over $20 billion in revenue every year.
A new merger between T-Mobile and Sprint is in the works with the introduction of 5G connectivity.
T-Mobile is known for its signature comprehensive cell phone plan, Magenta, which includes bells and whistles like unlimited coverage in Mexico and Canada, Netflix at no charge, and unlimited video streaming at 480p resolution.
T-Mobile has three straightforward unlimited cell phone plans:
1. Premium unlimited plan Magenta Plus
2. Signature unlimited plan Magenta
3. Basic unlimited plan Essentials
Magenta Plus includes maximum perks and benefits:
In addition to the contract plans above, T-Mobile offers prepaid plans with data, calls, and texting to suit each client's needs. Magenta benefits are available as a prepaid plan for domestic only or for domestic and international.
All data plans include some degree of mobile hotspot data up to 20GB with the Magenta Plus plan. T-Mobile's smartphone mobile hotspot, also known as Wi-Fi sharing or tethering, allows you to share your smartphone or tablet's internet connection with another Wi-Fi-enabled device using T-Mobile's network.
T-Mobile frequently runs promotions for new device purchases - generally the newest iPhone and Android OS models - as an incentive to purchase a plan. AutoPay and trade-ins are generally required to qualify for the iPhone and Android phone promotions.
With T-Mobile, you have access to the latest and greatest in phone tech. T-Mobile's inventory includes the latest phone models like the Samsung Galaxy S10 Plus with 4K video capture, a dual 12MP + 12MP + 12MP rear camera, wireless charging, and "all-day intelligent" battery life or the Samsung Galaxy Note9 with super AMOLED display, expandable memory up to 1TB, and biometric unlock.
To use your current phone (if compatible) you can purchase a SIM card to set your phone up in T-Mobile's network.
The customer can either pay for their services in advance or they can pay as they go. This makes the credit check nightmare of a contract plan obsolete.
There are some credit-based possibilities for covering the price of a new phone, however. If a customer cannot afford one of the more expensive phones up front but can pass a credit check, they can pay for the phone in payments over time. If a customer, under this agreement, decides that they no longer want service through T-Mobile, they are responsible for the remaining balance on the phone.
Our verified consumer reviews below are generally positive regarding T-Mobile's attentiveness to customers. From a different third-party review perspective based on customer satisfaction surveys for the past several years, T-Mobile has been recognized as the best customer service provider within the cell phone industry by JD Power and Associates. The company is also recognized for its outstanding care in the customer care category.
T-Mobile is known for its overall affordability. The phone plans available offer data plans comparable in price to that of other providers without requiring long contracts, though auto-pay is required to obtain the best deals.
Customers are never charged overage fees because they simply cannot use their data after they have reached their monthly quota. With most no-contract carriers, there aren't unlimited data pricing paradigms in their data plans, but T-Mobile is the exception. In addition, the unlimited data plan from T-Mobile is significantly cheaper than the 100 GB plans offered through competitors.
In addition, T-Mobile offers special pricing for customers 55+ which can be applied to two phone lines in a plan and includes all of the benefits of T-Mobile ONE. Active and retired military members and their families also qualify for special pricing.
T-Mobile also has extensive international service in over 210 countries and international regions. In fact, it is one of the few wireless providers that includes international data and texting at no additional cost, which is far above many of the other contract providers in the industry.
Customers can access their account easily, speak with an online customer care representative, or use their text messaging to monitor their monthly services for international texting as well as other stats.
While T-Mobile provides high LTE speeds, Wi-fi hotspot options, and entertainment perks that are unavailable through other mobile phone carriers, its plans are more expensive than that of several competitors. In this case, it's true that you get what you pay for.
The company carries the most popular device brands, including certified used phones, but doesn't sell everything: T-Mobile does not offer BlackBerry phones and or Windows phone models.
Something to point out is the policy regarding the Equipment Installment Program. If a customer chooses to discontinue their service with T-Mobile, they are responsible for the remaining cost of the phone if it was purchased under an Equipment Installment Program. In some ways, this is a tactic to keep customers on T-Mobile's service without forcing a contract.
With T-Mobile, customers can only use tablets with data capability that can be converted into a hot spot. These max out at 11 GB of data per month and do not suit the needs of customers who frequently use a tablet as a hot spot for a laptop computer or other device.
They are just awesome, no hidden fees or overuse charges. They have spam control feature. Their customer service is awesome. They have a banking solution which is much greater than the conventional players.
I have had problems with my coverage at home and T-Mobile has sent techs to my house and actually re-focused cell towers to give me better service. Amazing!
Absolutely amazing, they have always been there when I needed them and customer service was on their A game. Thank yall.
I dont have much complaints for the the 15 year I ve been with them 2002- 2015 and 2018 till now, but I have noticed twice so far that they literally make up false charges on your account, especially when you are signed up for a automatic payment withdrawal every month. And if you dont carefully watch what s going on, you will miss and they will keep on stealing from the millions of clients they have. this month i was $30, next month could be $3 but it still a theft. This month I was charged $138 instead of the $109 I am supposed to pay. I immediately noticed and called to see what s going on and I was informed that they did some changes on my account (unauthorized of course, and without my knowledge) and this is why my bill was $30 extra. They apologized and issued a credit,. this is the second time I caught them cheating by making up false charges and they always apologize and refund them. But the only reason i noticed was because both times was amounts over $20. If it was something like $5-$10, I d never noticed. This is a SCAM, a theft, Be careful with them! Always watch your bills. If I catch them once again, I am done for good with them.
Fantastic phone service a t a very good price. Rarely do we have drop calls and service pretty much everywhere we go
Love t mobile, customer rid awesome, they go above and beyond to help me. I'm very satisfied.
In store customer service was great. Billing is usually accurate. We think the actual service is lacking.
They were fine when I had them years ago. The service was kinda spotty though. I left to go to Sprint because they promised better service.
Poor cell phone service. Verizon is the best all around. Their data plans were too expensive.
Excellent customer service and phone options. I have been with Tmobile since 1999 when the company was called PowerTel. Never had any problems with this company.
Misty D Nolder
I have been with T-mobile for about 10 years. They have the best plans out there. Unlimited everything! They are the best!
The LTE data from T-Mobile has been a bit slow for me, although this may depend upon many factors.
we had a family plan here, they charged us for Netflix without knowing. But recommend for phones plan. Valuable
It’s an OKAY company, with a few kinks to work out... The military discount really pulled me in!
The customer service is good. However the rates can get expensive. They do work with you on the rate plans.
I have been a T-Mobile customer for many (8) years now and will continue to be a customer. I have tried other companies so my opinion is not just one sided. The only thing I can say is in the past they have at least twice had an issue with the network being out. I believe they have a great selection of phones and devices. And they always give out great deals from time to time. Their customer service is amazing! And they always ask for feedback
Great company, great prices and reasonable. No hidden fees and you can actually buy the phones at reasonable prices.
If I ever had an issue the customer service was great! Great prices and I’d recommend friends to use them.
Not too bad of the service, but pretty expensive. I wish it was a good service where ever I go, but it's not. I pay 210.00 for 2 phones with unlimited everything, but sucks that when you go to places that doesn't have service it don't work, like I went camping it didn't work. My aunt has AT&T and she had service everywhere she went. That's what I want and she paid more cheaper than I do. She has 4 phones and pay $200.00.
Although the service was not bad, there customer service is, when purchasing make sure you take notes and take names you will need them
Definitely the best value for your money, especially for the unlimited family plans. I was paying an outrageous amount of money on overage fees with another service provider, AT&T, before I switch my cell phone service over to TMobile.
We have had T-mobile for many years. The only problem we experience is lack of service in areas around us due to lack of existing towers.
Good service and good phone prices if you have decent credit. Service is fairly affordable and I've never had problems with service!
Thanks for all your support and help me to know that you have done to owr family is
Good attention. Very easy to work with. Nice and logical internet base platform. Good work
The people are always pleasant and patient. And this is in person or on the phone. I wish there were more cell towers so no dropped calls.
Been with t-mobile for 11 years all have been great, alway help right away with any problem that I may have...
No very happy bad service bad signal on my area hard to talk to costumer service
They respond very fast when you git an issue. Good customer service and they committed to help.
We got a great price on a family plan and their product support is wonderful whether you go in one of their stores or online.
I don't want to share
T-Mobile has been overcharging me for over year, and won't do anything about it. Pretty much T-Mobile been stealing from me.
After 15 years, my relationship with t mobile is over. Yesterday I called in to upgrade my phone. I was told of an offer that I agreed with...but they would not mail me the new phone, I had to go to the mall in person to complete. As we are in the mist of a global pandemic, that seemed problematic. At the mall, after waiting in line with mask, I was told that was not a valid offer and would have to move to a new contract at a much higher cost. At home again was told not to worry, go back to the mall and have the manager call in to verify the deal and that there was a notation on the account to satisfy the manager. At the mall I was turned away again with the admonishment that “ customer service will tell you anything to get you off the phone and in the store”. After 2 visits to a Covid hot spot mall, I now need to self isolate from family for 14 days, as a family member has a compromised immune system do to cancer. T mobile has gone from ‘cool to cruel’ I will now try a new plucky upstart company called Ting with fingers crossed.
The extra taxes are terrible They don't always explain to you the complete billing when you make orders on the phone or accept free offers
Helpful in resolving issues in a timely manner. Also offer customer perks from time to time!
Signal is terrible but dealing with customer service is good.
Excellent signal strength, helpful tech support.
Service has been very great, especially when travelling outside the US. Having data for no additional charge when travelling internationally is great.
Been with them for years. Never had a problem. Always have beaten competitor prices.
Inwood T-Mobile for almost 9 years and call for numerous things and always been able to take care of my issues in that spare positive for me
I love T-Mobile they provide more services than Verizon at lower prices
Here in wesley Chapel FL T-Mobile is very poor.My calls is always dropping.
Any time we gave a problem they fix it with in no time. I love the promotions they have.
T-Mobile representatives are very professional.Each time I call I always get everything taken care of
i was told they had coverage at my daughters home when i got there, i couldnt get phone service with tmobile, i had to use their phone, verizon
They are very customer centric and reliable
Too expensive for 2 phones and for the number of years I have been a customer
Great coverage, great speed, dependable, cheaper than att version and probably better service. Great for international too
I like their package offerings and the pricing.
I like that you don't have to wait when you call they customer service line
Good customer service. Helpful. They need to improve their signal.