Our 500+ verified T-Mobile reviews give T-Mobile an average 3.5/5 stars, placing it among the top cell phone carriers. T-Mobile ranks well for all of our consumer sentiment criteria:
T-Mobile is unique in that it will match a customer's corporate, affiliate, or military discount up to $15 for single lines and $30 total for two or more lines.
A bit about the company's background:
T-Mobile, founded in 1991 and located in Bellevue, WA, is the United States-based operating arm of T-Mobile International AG, providing wireless voice & messaging services and data services. The cell carrier operates some of the largest wireless networks in the U.S., reaching 99 percent of Americans according to the company. It has a market of over 45 million customers and over $20 billion in revenue every year.
A new merger between T-Mobile and Sprint is in the works with the introduction of 5G connectivity.
T-Mobile is known for its signature comprehensive cell phone plan, Magenta, which includes bells and whistles like unlimited coverage in Mexico and Canada, Netflix at no charge, and unlimited video streaming at 480p resolution.
T-Mobile has three straightforward unlimited cell phone plans:
1. Premium unlimited plan Magenta Plus
2. Signature unlimited plan Magenta
3. Basic unlimited plan Essentials
Magenta Plus includes maximum perks and benefits:
In addition to the contract plans above, T-Mobile offers prepaid plans with data, calls, and texting to suit each client's needs. Magenta benefits are available as a prepaid plan for domestic only or for domestic and international.
All data plans include some degree of mobile hotspot data up to 20GB with the Magenta Plus plan. T-Mobile's smartphone mobile hotspot, also known as Wi-Fi sharing or tethering, allows you to share your smartphone or tablet's internet connection with another Wi-Fi-enabled device using T-Mobile's network.
T-Mobile frequently runs promotions for new device purchases - generally the newest iPhone and Android OS models - as an incentive to purchase a plan. AutoPay and trade-ins are generally required to qualify for the iPhone and Android phone promotions.
With T-Mobile, you have access to the latest and greatest in phone tech. T-Mobile's inventory includes the latest phone models like the Samsung Galaxy S10 Plus with 4K video capture, a dual 12MP + 12MP + 12MP rear camera, wireless charging, and "all-day intelligent" battery life or the Samsung Galaxy Note9 with super AMOLED display, expandable memory up to 1TB, and biometric unlock.
To use your current phone (if compatible) you can purchase a SIM card to set your phone up in T-Mobile's network.
The customer can either pay for their services in advance or they can pay as they go. This makes the credit check nightmare of a contract plan obsolete.
There are some credit-based possibilities for covering the price of a new phone, however. If a customer cannot afford one of the more expensive phones up front but can pass a credit check, they can pay for the phone in payments over time. If a customer, under this agreement, decides that they no longer want service through T-Mobile, they are responsible for the remaining balance on the phone.
Our verified consumer reviews below are generally positive regarding T-Mobile's attentiveness to customers. From a different third-party review perspective based on customer satisfaction surveys for the past several years, T-Mobile has been recognized as the best customer service provider within the cell phone industry by JD Power and Associates. The company is also recognized for its outstanding care in the customer care category.
T-Mobile is known for its overall affordability. The phone plans available offer data plans comparable in price to that of other providers without requiring long contracts, though auto-pay is required to obtain the best deals.
Customers are never charged overage fees because they simply cannot use their data after they have reached their monthly quota. With most no-contract carriers, there aren't unlimited data pricing paradigms in their data plans, but T-Mobile is the exception. In addition, the unlimited data plan from T-Mobile is significantly cheaper than the 100 GB plans offered through competitors.
In addition, T-Mobile offers special pricing for customers 55+ which can be applied to two phone lines in a plan and includes all of the benefits of T-Mobile ONE. Active and retired military members and their families also qualify for special pricing.
T-Mobile also has extensive international service in over 210 countries and international regions. In fact, it is one of the few wireless providers that includes international data and texting at no additional cost, which is far above many of the other contract providers in the industry.
Customers can access their account easily, speak with an online customer care representative, or use their text messaging to monitor their monthly services for international texting as well as other stats.
While T-Mobile provides high LTE speeds, Wi-fi hotspot options, and entertainment perks that are unavailable through other mobile phone carriers, its plans are more expensive than that of several competitors. In this case, it's true that you get what you pay for.
The company carries the most popular device brands, including certified used phones, but doesn't sell everything: T-Mobile does not offer BlackBerry phones and or Windows phone models.
Something to point out is the policy regarding the Equipment Installment Program. If a customer chooses to discontinue their service with T-Mobile, they are responsible for the remaining cost of the phone if it was purchased under an Equipment Installment Program. In some ways, this is a tactic to keep customers on T-Mobile's service without forcing a contract.
With T-Mobile, customers can only use tablets with data capability that can be converted into a hot spot. These max out at 11 GB of data per month and do not suit the needs of customers who frequently use a tablet as a hot spot for a laptop computer or other device.
Pretty reliable company, service is good. Their bills are pretty on the high end though. So are their deposits.. But with service their definitely getting a lot better. Their customer service is really really good.
T-Mobile has by far the worst customer service of any phone carrier. They are never prepared for new releases which creates back orders for up to months after a phone's release date. Their Network coverage is garbage and even when you do have connection it's rather spotty.
T-Mobile's review score is 8.1% lower than the average review score of the top recommended Cell Phone Providers Company
T-Mobile has great pricing, great customer service and great quality products. I recommend T-Mobile to everyone.
Greatest customer service experience compared to my experience with AT&T. Good things about T-mobile is network, price and Hot spot with the post paid plans. We do no have to play extra for hot spot. I have been with Tmobile since 3 years and planning to continue as long as it serves well.
Great customer service and willing to go the extra mile to get things right for you! Also love that they support the military!
I had my whole family on T-Mobile and it was a great cell phone plan. We had a little trouble with a phone trade in and had to take a lower amount on trade as originally promised, but I think that was a naive salesperson not the company. We are not o. Their service right now but I will consider T-mobile again in the future as we look to change our service.
I have been with T-mobile more than 10 years now I am totally satisfied with their service in store and customer services when I called them what I like the most is that they work with you. If you can’t pay on the bill due date they offer you payment options and I don’t have to pay until my next payday I strongly recommend this company one more thing I live in a basement and the service is fantastic
I’ve had T-Mobile in the past and was not too excited about their service I lost a lot of calls not sure if it’s still that way now.
Good service and no dropped calls in El Paso, TX. 4G works great and customer service is very helpful.
Mo Reece Young Sr
T-mobile has always provided me with great service especially through the pandemic when times got hard but they were very understanding and I will ever switch. Im not happy they merged with Sprint but im happy tmobiles in charge of things lol
T-Mobile has amazing customer service. They help me with anything. My husband and I had calls that were dropping in our house after a major ice storm and they waived our bill that month. The next month I got a new phone that I did not purchase at the store, yet the employee worked with me for over an hour trying to unlock the phone and upload everything on it. I also am I big international traveler and I always have service, get free text messages internationally, and have enough internet to use mapquest. I don’t think I’ll every change companies.
I was with Sprint and change to T-Mobile after they bought Sprint. They are responsive and helpful
the most terrible pricing and service. I will never have Tmoble again. Very frustrating costumer service.
I have been with T-Mobile for 15 years . Always has given me great services . I usually go the the t-Mobile store to get any update on any new promotions.
HORRIBLE customer service!!! I attempted to replace my internet provider with their home internet and got terrible service. I called the next day to return it, but they didn't follow through on e-mailing me a return label. I called again (each time on hold for OVER an hour) to be hung up on after waiting over 2 hours. Finally, they e-mailed a return label which I then shipped out the next day. 2 bills later and many phone calls with lots of hours on hold...it STILL isn't cleared up. DO NOT USE THIS COMPANY!!!! They are nothing but a pain in the butt to deal with!!!!!!
Just purchased Sprint whom I have been with for over 20years. A wonderful transition experience !
T-Mobile offers the most straight-forward billing (no hidden fees and unrecognizable charges like many of the competitors) and was one of the first to offer a truly unlimited talk and data plan. The downside of T-mo has been their sometimes spotty service in certain areas. As long as they continue to expand their network, they will continue to be great.
I've been with T-Mobile for a long times and i like their service. I've never had any issue even when i travel out of my state. It's always reliable.
T-Mobile is great with sales and getting one started with a new phone. However, if the site is a sales only office, you won't get much technical help, and will have to find another location to help you. After signing up with the friendly staff, they were not as effusive as they were in their "sales mode."
Good service and the price is reasonable. Walk in easy to get phone fixed or adjusted with great customer service.
T Mobile, since replacing affiliate I Wireless in this area, have done a tremendous job. They now have multiple storefronts in Iowa City, where i live, which means that there is always a person I can talk to, face to face.
It used to be really bad but they have improve in every aspect, service is now better
Reasonable rates.... needs a bit more discount for long time customers, but good overall. Also, good job on the expanding covering nationwide over the years!
Melanie J Presley
Been with TMobile 8 years no complaints. Great service everywhere I've been travelling and at home, even thru all the nasty storms we've had over the years.
I love T-Mobile. Their Tuesday freebies are usually pretty good, and they’re excellent for international coverage as well. I love having free WiFi on the plane too.
I've been a loyal customer over 10 years! Great customer service always. Highly recommended.
I switched to T-Mobile after being an AT&T customer for over 15 years. What a wonderful change it was. The customer service is unsurpassed. The devices are top notch and the coverage is hand in hand with AT&T. My bill went down over 20% and I have more features plus free Netflix.
I have had them for years. great coverage and service. however recently their customer services is deficient
Free Netflix with your subscription to T-Mobile. NOT I called to have Netflix added and I was told, Oh no there is an additional charge for that.
don't believe what is on this site! they SUCK!!! I have been paying for international service and have spent the last several WEEKS on the phone with them tryin desperately to resolve the issue of me not being able to call internationally, and STILL n international service!! IF YOU HAVE T MOBILE DROP THEM NOW!!
T-Mobile is pretty good. It’s affordable and they’re easy to work with. Give me exactly what I was looking for and at an easy reasonable price
Good company . Doesn’t have the same reach as other companies. Price is reasonable.
They have taken care of my family and I for over 10 years. My family plan is consistent.
I have been with this company for over 8years and am still with them. Incredible service, customer service is awesome but little pricey
Switched from Verizon to T-Mobile for new IPhone Promo and perceived better pricing. Not enough signal at my home needed a Cell Booster. Lots of area around me with poor service. Areas with 4 bars of 5G no faster and sometimes slower than Verizon 4G bases on SpeedTest by Ookla. Video in text not supported. Beautiful video is downgraded in size to become such low quality they are unwatchable. I text a lot of video's to people. They can text me full quality 780P Video I cannot send them any. You get what you pay for. I regret going with T-Mobile. Customer Service works really hard to make you happy. They are good people. Company over sells its services in Marketing. I mam an unhappy camper.
Prior to joining T-Mobile, I felt like every phone company was out to extract as much money from me. When I signed up for T-Mobile I was amazed when I got my first bill and it was clear to understand, I didn’t have excess fees that I wasn’t expecting, and the customer service is great. You can tell they treat their employees well when the people you’re talking to are inquisitive and willing to make sure you (the customer) is happy. I also added their child phone app to my kids phones, and it does a great job letting me control what my kids access. Overall, T-Mobile is the only large company that I trust to put my interest, as a customer first.
T-Mobile is an amazing company with excellent customer service. I feel like the company really cares about the affordability of the services they provide.
I have overall had a great experience except for some paper work glitches which hopefully will be worked out.
They were always great with me never had a problem they have great items on T-Mobile Tuesday app also
T-mobile a convienent and affordable family option plan for our extened family who in located in several states.
I've been a customer for 10 yeas and will probably be for another 10 years! The c/s is WONDERFUL! I would definitely refer them to friends or family. Their prices are competitive but the rates for their insurance program is way too expensive.
Good company customer service is great. Very professional no problem. Love them h
Since they merged with sprint the have very good with promotion customer service
Dr. San Tosh
I went to inquire about the models and options, the sales person tricked me and took my details and did a hard pull on my credit. With confrontation, he admitted they have a target to reach and have to do things like this. Felt like a terrible company and haven't done any sale after that experience.
Have not had any negative issues once I began using T-mobile. No problems. No dropped calls.
The service is good in the NY/NJ area. I like the extra perks such as T-mobile Tuesdays and good plan options.
I signed up for the military 55+ unlimited plan. It was a great plan, the price was excellent and the coverage was great. Unlike some othe companies, their price included all taxes and fees, no hidden cost. I was also very impressed with their customer service team. They are the best. Highly recommend them.
I have tried almost all cell phone companies in the US and I can genuinely say TMobile has the best coverage (in all of Texas, including the Southwest desert). I always thought they were overpriced, but especially now that they started Tmobile Bank, I really see the cost benefits of using them. I cannot speak for the rest of the US, but in the places where I have used them: NM, TX, FL, MN, NV, it's truly the best coverage.
The one and only mobile company I've had. I travel overseas at least yearly and the service is good there without additional charges.
The absolute worst phone company to be with. If you have a issue with their service or any other problem - and you're upset and frustrated, they never actually commiserate with you or apologize or act sorry and at the end of the call even if the problem is not solved they act all cheerful saying thank you fo using T-Mobile. I grew to hate using them. It's the primary reason I switched from that company.