Name: T-Mobile
Rating: 2.1

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Annie O. Spring Hill, FL

I have been a T-Mobile customer for 16+ years. Consistent cell coverage and unlimited data/etc. at reasonable prices has always made me a happy customer, but it is the IMPECCABLE customer service that holds my loyalty.

4 years ago

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Andrea Kyle Burleson, TX

I have been a customer of T-Mobile for 21 years. Anytime I need to call them they are very helpful. My service is consistent and they have an excellent selection of phones for upgrades. I highly recommend T-Mobile.

4 years ago

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Sheryl Easterling Johnson City, TN

Don’t use t-Mobile. It has been an absolute nightmare. I should have known when I saw that all the employees were under the legal drinking age. I signed up with these teenagers because they quoted their bills lower than Verizon AND they assured me that I would have coverage on my entire 1-hour work commute. They sold me a device for my car to increase coverage on my route. However, the device was actually intended to provide a wifi hot spot in your car, but only if there was t-Mobile coverage in the area. My commute picked up t-Mobile coverage for less than a third of the trip. Not only did they give me faulty information, but they failed to tell me that I only had 14 days to change my mind. I returned to t-Mobile a month later to close my account and go back to Verizon. Regardless of the fact that they were dishonest to get me to sign up with them (I asked, and yes he got a commission for signing folks on), they adhered to the 14 day period. I was forced to buy out my contract, totaling nearly $1,000. After I fulfilled my commitment to them, it still took six months of angry phone calls to finally be rid of this awful company. They kept trying to charge me for services I was no longer receiving and withhold money owed me. Some people just don’t know how to run a successful business.

4 years ago

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Tommy Mandeville, LA

T-Mobile will trick you be careful!! They have great deals no doubt. This is my story I went to them they gave me a phone and a plain no doubt. Then I went back the very next day and told them that their service is horrible and my daughter is going off to college and needed a service that is reliable. They came out in full force and begged me to give them a chance that towers were going up as we speak and it will be much better shortly. Well nothing has changed service and s still horrible so I go back to the store to inform them of this and they give me a number to call to cancel. So, I call this number and they tell me that I had 14 days to cancel the contract and it’s past that time and now I must pay!! Even after I explained the above situation to them and they even verified I was there complaining about the service the next day and I wanted out. They said my 14 days are up and I have to pay out the contract!!!! Please people be careful with you sign and don’t trust no one who works there!!!!!

4 years ago

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Laura

Customer service is excellent, though some of the reps don''t know what they''re doing. Sometimes service drops in well populated areas, and often there''s no service in more remote locations. Never had that problem on Verizon. Very affordable.

4 years ago

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Santino M Akot

My experience is good. I'm paying more and I think I'm okay with it. Given that, I have an limited Data and able to any where in the U.S and Canada including Mexico if I ever have someone there to call.

4 years ago

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W. Adamson

They give excellent coverage and their prices are reasonable. Their out of country service is outstanding. I had trouble with billing when I first signed up with them. That was not a strong point.

4 years ago

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Janae Arnold

I Love the Family plan price! It can't be beat! I love the unlimited data plan! It slows, when we go over, but we aleays have it!! The service is great in most places!! Great Company!!

5 years ago

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Janice Pujol Chandler, AZ

I had been with them for well over 6 years and their service was good in the states and in Mexico. The reason we switched is because we upgraded through another company. No complaints about Tmobile

5 years ago

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Rodger Reed Long Beach, CA

I like that they are easy to deal with and don't appear to be as loose with my personal info as the others. St least not yet to my knowledge. I think the proposed merger with Sprint would result in less competition and higher prices.

5 years ago

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t eli North Hollywood, CA

I have been with them well over 15 years.. I find them to be the best at Customer Service, Service Provider. My bills are always correct, when I call, I get an America. They always take great care of me.

5 years ago

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Mike Homchick

GREAT, my phone I have I think has reached most of the way as end of life but I will upgrade ASAP.Customer service is VERY GOOD. they do their best to help you be a happy customer.

5 years ago

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Jeff Schermett Syracuse, NY

Well for the last month and a half my phone calls are not coming through 4 out of 10 calls will go straight to voicemail there is no missed calls on my phone so no one leaves a message I never know they called. This is been going on for about a month and a half I’ve spent 15 to 16 hours on the phone and messaging with them with no solution in sight I have tried two different phones I have a brand new Sim card so it’s not the phones and not the Sim card. T-mobile’s Twitter person now try to Help but I have spoken to six different people and it’s like a script they post them because each person says the same thing they sent me a Wi-Fi cellspot And I have spectrum Internet and they are having some problems with spectrum why did they send it to me because they knew I had spectrum so now I’ve been waiting for a different cell-spot Not knowing if this is even going to help my situation I was in I want is my service to work right I want what I pay for it no more no less. I see that they’re putting all this money into 5G when they’re LTE service is not even up to par. I have had T-Mobile for over so her years I have had T-Mobile for over 4yrs I have five lines on T-Mobile and I am the only one having this problem .

5 years ago

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The Ugly Review Suisun, CA

The Good - Great customer service, easy to understand bill, discounted monthly bill if data doesn't exceed 2gb. The Bad - Signal strength is misleading, most of the time...when I have full bar 4Glte...the phone is very slow when data is being use...the free wifi hot spots are faster the the T-Mobile signal.

5 years ago

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Burke Tagney Saint Cloud, MN

Service has been great, it was a little spotty in Chicago a while ago, but since then, I haven't run into any major issues and they've been great tow work with from a shoppers standpoint!

5 years ago

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Avery Fowler Pleasant Grove, UT

I like the fact that T-mobile has a family plan. I seem to be able to get coverage wherever I'm at. It is affordable, we have been with T-mobile for years and will be with them for many more.

5 years ago

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Armando Ferreira

Customer service is great...but buy a phone and have it malfunction eve just after 2 months under warranty and crap hits the fan. They will only replace it with a used one (they call it refurbished), and still charge you $20 dollars. Used to be in my opinion the most customer friendly mobile company in the US, now only phone customer service is good, resolving phone issues is horrible. Talking from experience.

6 years ago

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Jo-Ellen Horn Independence, MO

Amazing customer service, low prices and their prices include taxes so no surprises and their CEO listens when you say something on Twitter. Customer for 14 years and I will never switch.

6 years ago

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Daniel Seattle, WA

They are always responsive to requests and questions with reasonable rates and features. Great offer on international data. If they enable high speed data internationally like others it would be unbeatable!

6 years ago

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Cassidy Gundersen Orem, UT

I’ve had T-Mobile ever since I first got a cell phone. Their service used to be horrible especially when I lived in Idaho. Over the last few years, however, their service and coverage has improved a TON. I think I get better service now than a lot of my friends who have other carriers.

6 years ago

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Emerald Scott West Jordan, UT

T-Mobile has good service for the price. My biggest issue is that the phones have terrible receptions in basements and for the longest time had very little service in my hometown. Since I have moved they are better and a good bargain. The customer service is good.

6 years ago

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Derek Heiner Centerville, UT

I love that they do T-Mobile tuesday, it makes it really enjoyable throughout the week. The coverage is what I really enjoy, it's gotten a lot better over the years and it has become really reliable and really high speed.

6 years ago

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Lindsey Andersen Provo, UT

I love, love, love my super low cell phone charge each month. We share an account for $20 flat per person. I also love that when I use my 2GB of data, I don't lose data - it just goes down to 3G instead of 4G. I only wish the coverage were better and faster.

6 years ago

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Lisa Burkhart Littleton, CO

I have been with TMobile for almost 11 years. Their coverage isn't the greatest but I only travel a few times per year and generally it's to major markets or overseas where my cellphone wouldn't be working anyway so I was willing to live with that. Recently I had an experience at a store that is making me shop around. My Iphone stopped working. I PAY for an extended warranty for full replacement but they wouldn't give me a phone they said they had to have one shipped. I was ok with that because it was going to be overnighted. Two days later the phone didn't come so I called the store to find out what was going on. I was told they couldn't tell me anything over the phone, I had to come in or call the 800 number. The 800 number said they couldn't accept my call at that time so to call a retail store. I'm not sure if it was because I was calling from Skype because I had no phone. So I call the store back and the person on the other end named Jordan literally hangs up on me. So I drive all the way down to the store and Jeremy says "its in procesing" and walks away from me. What does that mean? He says "that it hasn't shipped yet" I ask him why and he rudely says "I have no idea, I can have the manager call you" Call me on WHAT? I have NO PHONE!! So he begrudgingly hands me the store phone so that I can call the 800 number and I find out that the phone is back ordered. The manager on the phone asks to speak to the store associate so I tell Jeremy that the manager wants to speak to him to find out the number of their store. He throws the phone down on the counter and writes it on a post it note and refuses to pick up the phone. I have never been treated that rudely especially not where I have been a ten year customer. There are better companies out there and don't buy a warranty because it's only honored at their convenience.

8 years ago

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Chris Deer Park, NY

Very good value for price. I just wish phone prices would come down a bit, but that doesn't look like it'll happen anytime soon. T-Mobile's voice and text coverage is excellent, but there are many rural areas that still have EDGE coverage which is slow!

8 years ago

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Ronald Hewitt East Longmeadow, MA

TMobile has been a good company for me. When I needed help they financed a phone for me. The gentleman in their store was very helpful showing me how to use all the bells and whistles on the phone and politely answers my questions. Customer service has also been very helpful when I needed to call them (like when my phone was stolen.)

8 years ago

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Brett Houston, TX

Been with TMobile a long time. They aren't perfect, and they don't have the widest coverage, but when they work, they work well. More than adequate especially considering the price, and features included. Traveling is awesome and a big deal for me. Works very well overseas. Generally, I have found their customer service good, especially when you push the issue. I'll stick with them as long as they say the present path.

8 years ago

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Phalda Morris Jacksonville, FL

I currently have T-Mobile as my cell phone provider and I think they are a great company. I have great coverage wherever I go and their unlimited services is very affordable. They also have good deals for new customers looking to upgrade their phone.

2 years ago

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Bambie Alley Orlando, FL

I switched from AT&T to T-Mobile about 3 years ago and have been very pleased with the service that I have received. I had an issue with my phone once so I took it to a T-Mobile store and they could have not been nicer to help me resolve the problem. Service has been great so far!!!

2 years ago

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Tom Okerlund Henderson, NV

We’ve had T-Mobile for several years and are very happy with their fast and reliable 5g coverage and in store customer service. We recently upgraded one of our phones and the in store staff was knowledgeable and spot on in making the upgrade smooth and easy. We have the 50+ program that is reasonably priced and includes great options.

2 years ago

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Randie S. Edmond, OK

Scroll to bottom of review for summary! Background: Been with Sprint since 2018 so I've merged into T-mobile, I guess. I received a SIM kit in the mail which switched me to T-mobile's network. Cool. Received a notice in the mail stating my insurance coverage/pricing/providers were being switched to T-mobile. Cool. I deleted all of the Sprint apps from my phone since I'm running on T-mobile services now. Went to pay my bill on the T-mobile app last night and it literally sent me to the Play Store to download the MySprint app. Why, you ask? Because I am a Sprint customer! WHAT?!?!?! That makes no sense to me, but whatever. Go to Sprint.com and pay my bill, all good. Since I wouldn't use the T-mobile app for anything besides bill pay, I decided to delete it. Only... ...I CAN'T!! For whatever reason, I'm not ALLOWED to disable or uninstall T-mobile. I can only uninstall updates (which by the way were auto-enabled without my permission). I feel I should be able to have my phone and all it's contents the way I want to have it. Especially if I'm paying for the services on it! Despite all this, my service has been uninterrupted and has been great! Summary: 1. App is not useful to me. 2. I am forced to keep the app. 3. I had to disable auto-updates on the app that I never authorized in the first place. 4. I've had no issues with the network itself, so there's that.

2 years ago

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Anita Brooks Denver, CO

We switched from AT&T to T-Mobile when they merged with Sprint and they paid off my phone. It was very easy at their store. They have very knowledgeable staff. They transferred all my contacts and everything. The most important thing of all is my monthly phone bill went down a lot for the same service I was getting before.

2 years ago

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Canutillo High El Paso, TX

I like the fact that I can walk into any T-mobile store, and not feel like I'm in a used car dealership. Seems employees are well trained and cordial. I also like that they provide military discounts, and free texting/internet on AA flights.

2 years ago

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Brittney Mac Gregor Louisville, KY

I have to say, out of all the cellphone carriers I have used, T-mobile is my favorite. They have the best coverage in my opinion. I am currently using a lifeline phone service but am getting ready to switch to T-mobile. The only downfall in my opinion is the price. Although their coverage is excellent, many other companies that use and resell their network offer a better price for the same coverage, such as walmart family mobile.

2 years ago

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Becky Winter Springs, FL

I have never had a problem with T-Mobile. If I have a question I can go to there Chat on there website and get it answered in just a few minutes. It’s easy to pay my bill on there website as well. Never have I ever had no service or interrupted service. They’re awesome!!

2 years ago

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Jeff Dallas, TX

I loved their old CEO John Legere. I love the value of T-Mobile. I love that when T-Mobile tells you a price, it is THAT price. They don't dream up a bunch of ridiculous fees like every other carrier does. But man.....their actual cellular service is ghetto. My wife and daughter changed over to T-Mobile and I stayed with AT&T. We travel all over the United States and my wife's T-Mobile service is pathetic. No service, dropping calls in certain locations etc. Their maps are not accurate. We keep a spare iPhone with us and switching to that phone had the same results. If you live in a major city and never go further than a 10 block radius of your home, you might be all good with T-Mobile. But if you absolutely must have dead on reliable cellular service no matter where you are, you need to have one phone using Verizon and the other one using AT&T. We are switching my wife to Verizon ASAP. My AT&T service has been excellent.

2 years ago

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Moses Cosom Darlington, SC

There are very few issues I've experienced in the decade of service. the limited times I've had to utilized customer service have been extremely pleasant and efficient. the store representatives are excellent trained and make the in-store experience almost preferrable over the telephone or online assistance.

2 years ago

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E Jester Baltimore, MD

I like T-Mobile because I've been with them for over 17 years. I don't like purchasing a new phone because it increases the cost and one never gets any deals. The so-called Tuesdays app doesn't help me because it's geared towards younger people. I would rather have monthly fees waived to acquire discounts on the service. I love my unlimited calls, text but since the merge, the prices could be better considering the pool of customers.

2 years ago

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Carlie Sami Pensacola, FL

I have stayed with T-Mobile for over 8 years, I've always had consistent great service. I was pleased when they came out with the 55+ program, I immediately enrolled and am saving even more money. There is no need for me to change providers because I already have what I need.

2 years ago

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Anthony Bishop Charlotte, NC

I have been a T-Mobile customer for about 10 years and have been satisfied. However, quality of service is very dependent on the particular office I have utilized. Cell phone coverage is dependable and vast. The cost of my senior plan is excellent. I recently subscribed to their internet service. It is reasonably priced and reliable.

2 years ago

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Donna G Schultz Grove, OK

I went in to T Mobile last time my iphone broke, just to check them out. They had a special for Seniors so I was going to sign up. The salesman offered me a demo phone to try in my rural area to make sure I liked it. That's when I found out that only Verizon works in our area. The salespeople were GREAT, Honest and really went out of their way.

2 years ago

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Bill Newman St. Marys, GA

Before T Mobile merged with Sprint the cell service was very sketchy. It has improved dramatically over the past few years. T-Mobile's prices are far better than the Verizon price I used to pay. The senior plan is $55 per month for 2 phones, unlimited plan. Amazing!

2 years ago

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HonestOpinion Mesa, AZ

Value for what you pay is unbeatable. No other company can even come close to offering what T-mobile offers for the rate they offer. Only downside is that T-mobiles reach is not as extensive as other companies as we've been places where our friends with other carriers have service and we don't. So check the obscure places for their coverage chart before signing up. Otherwise it does ok.

2 years ago

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Cbblighthouse Atlanta, GA

Great service. Good selection of devices and services. From first bill if you have a question call or drop by a store. They will explain the bill to you. This is also a good way to catch any errors they may be charging you. They are nice to work with.

2 years ago

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Mike Cape Coral, FL

I have been a T-mobile customer now for 4 years, and have been super pleased with their service, calls very rarely drop and no other provider can beat the rate that I am getting for two phone, unlimited everything. Even tethering has been super fast when I have need to use it.

2 years ago

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Terse Detroit, MI

I love the new services better now I did not like the old routine of T-Mobile the prices then were just outrageous. Today prices are more convention and more down to earth for customers now. They offer more quality of life products the newest IPhones and lower prices .

2 years ago

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G Kerth Portland, OR

I recently became a T-Mobile customer and it has been a bit rocky. I was promised a straight across exchange for my IPhone if I switched from AT&T. At first I was sceptical and spent a great deal of time, texts, and calls with the rep to absolutely confirm this was the case. Since then, I have had to call multiple times and tell the new agent the same story. A bit frustrated. They have all been very respectful, understanding, and eager to help so I will provide kudos for the customer service. Lastly, the connections are not always the best and at times the delay is so annoying, I almost don't bother calling. I just hope this gets fixed soon!

2 years ago

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Ingrid Benedict Tucson, AZ

I have been a T-mobile customer for over 10 years. I recently moved to another state, needed to get a new phone and the nearby office was very helpful. Love the senior discount and service. See NO need to change to any other carrier. Ingrid

3 years ago

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Dana Miller Marietta, GA

I purchased a Family Plan for my daughter, my mother and myself. I have enjoyed my new iPhone 11... Love the many features of the phone and still learning all the amazing things it does. My call to customer service for Q & A are always efficient and easy to get a resolution. We had our contract for 6mos and so far, so good!!

3 years ago

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Sowmith Aurora, IL

Greatest customer service experience compared to my experience with AT&T. Good things about T-mobile is network, price and Hot spot with the post paid plans. We do no have to play extra for hot spot. I have been with Tmobile since 3 years and planning to continue as long as it serves well.

3 years ago