T-Mobile

cell phone service is trash. By far worst cell phone service ever. No matter where I'm at it lags. Been up to the store 3xs and nothing helps. I paid off my phone just to get out. Been with then 5 months too long. Had 3 phones in my Okanagan and everyone had the same missed calls, dropped calls, lagging with the internet. Also my bill credits only hit 2xs then went back up. Waste of money I lost so much money with their horrible service. If you want the worst of worst with cell phone service and high bills with no credits go with them. Enjoy the dropped calls,missed calls that don't show but if you're lucky and the person that calls leaves a voicemail then you'll get the call but your phone won't show a missed call. Missed texts or texts not going threw, and lagging internet.

Im so disappointed I have excellent credit I switched 4 lines to T-Mobile from att. I wasnt to upgrade my 2 lines and they want me to pay high down payments on phones they lied to me over and over on at customer service that they would fix it but they didn’t after 4 calls still got the run around how they care I will leave reviews everywhere how they lied to me. I even asked about upgrades when I got the new service. They said Every customer is different that you get a spending limit. I have a 795 credit score and it’s just not right I will go back to att where I can get anything I want and just pay taxes. I would have never switched to save 30 bucks a month.

The only thing good is no contract*. However, no service or inconsistent service is no good with or without a contract. We have 3 phones, 2 watches, and the internet. If you take their so called free offers it makes you obligated for the term of what they offered free - so in essence there is a 2-year contract. You have to pay everything off (even though it was advertised as free) if you want to dump the crappy service. *Same thing with other carrier contracts - so just a way to sneak a contractual obligation into your phone bill without the actual words. Service is so bad we can be sitting side by side - same exact phone - 1 will have few or no bars and the other 3 or 4. One can search the internet with no problems. The other will sit and spin and finally say no internet connection available. These are phones - cell service - far away from home - fully charged - should not have to have an internet connection. We check what's turned on or off - nothing matters. We've complained - they do a reset - doesn't work - still no internet connection available comes up. Unfortunately, we also have their internet service at home and that isn't any better than the cell service. Just like the dropped phone calls, the internet is always disconnecting. If it's not disconnecting it is sooooooo slow and I mean slower than the old dial up connections. Many times, it will time out. Most of the time turning things (all) off and refreshing does little to correct the problems. Even if you're under the max connections - more than one connection can bring 1 or more phones/watches/tvs to that slow crawl or no service. I think as far as service reliability T-Mobile is by far the worst service I have ever had. The staff at the local store are pretty good. They can't fix a broken system but they give it a try. If their service worked as it should, it could be a good value - but when it's a daily problem - you get what you pay for. I've lost service once before and twice during my time on Best Company dealing with this review.

Had these jockers for over 2 years. Hardly anything good to say about them. The most unreliable coverage, their customer service reps are utterly clueless. They will sign you up to plans T mobile doesn't have. When they throttle you back ( aka prioritization) they will literally cut you off from dara/ internet. Their " unlimited plans" are just a lie , T mobile doesn't have " unlimited data plans" - none! Their app is as useless as they are , you can't connect to get your account information. " service unavailable " is more than a common error message you'll get trying... Their reps ( overseas of course) care only about the reviews they are asking you to write at the end of every single phone conversation with them. In short , just a bunch of lying scammers disguised as a reputable business.

Returned a wireless device. A few days later I got an email stating my bill was overdue, and they charged me a penalty. I paid it immediately, although I was told at the store I didn’t owe anything. So…a month later I get bill. It says THEY owe ME $13.50. Great. I assume they will put the amount back on my credit card. Nope. SIX MONTHS later and I am still receiving statements saying FINAL BILL, with a -$13.50. I’ve tried calling, but since I no longer have an account, they can’t find me. I’ve gone to 4 stores, been told they’ve sent me a “gift card” for the amount twice, never got anything. I asked for an email confirmation of a conversation and was told they didn’t have the ability to that! This company is unbelievable. Lousy customer service, incompetent sales force (one store, the salespeople were sitting on the floor joking and told me they were doing ME a favor!!), and the unmitigated arrogance of keeping money that should be returned to a customer. I would rather go without a phone or internet than EVER do business with them again.

Hello: I have been a T-Mobile customer for 10 years; I have 6 business lines with them. When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing. In so many occasions, the phone calls does not go though even though we are testing our own phones; the phones do not ring and the callers are directed to voice mail; voice mails are not notified for as long as 3 days. Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voice mail. I was looking at my phone the whole time. This was the straw that broke the cannel's back, and now I am searching for substitute to my business elsewhere. Sincerely, Michael

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money. If there are any issues you will be promised everything and anything, but you most likely will be left with frustration and regrets. I have always been friendly and kind and always paid my bills on time for years. But to them that doesn't matter. They would rather lose a customer than resolve a wrong doing. To this company, YOU DON'T MATTER. What a shame. I am looking for assistance on how to file a formal complaint but of course SPRINT and TMOBILE are not assisting with that either. Even after acknowledging that they made a mistake in overcharging me for hundreds of dollars.

I have been with T mobile since 1997 when I was stationed in Germany, In 2003 got it in the states... I'm very disappointed and thinking about dropping T-Mobile after the repeated disrespect and fraud being sent my way. I have had multiple phone's but on when I came back from Iraq in 2005 didn't work, another got an update two weeks after it was paid off and quit working. This is the third phone I have paid off and then get a system update and it either doesn't work or makes.it impossible to use. This latest update keeps eating my memory and I have delete almost everything off of it....after this last "system update" my operating system now takes up 113 of my 128.....and every time I freed up more room the system takes more memory. This is the company's way to force people to buy more and is illegal. My choices are sue T-Mobile or just change to a company that doesn't screw their customers.

These guys suck! Been with them for over a year and a half. Reception SUCKED for that time and after that long of complaining they offered me a booster for my home and it still doesn’t work all of the time! Sometimes my signal bar says, SOS! Tried my best to get something to work with them and was LIED to twice! Have an IPhone that I hate! And they want me to pay it off first before I can get an android and aren’t going to give me a good value if I trade it in! PISS POOR service and customer service! When you call customer service it usually goes to the Philipines and you can’t understand them almost every time!

Bad company, either cooking the client for money, or simply ignorant. As I was going to stay in the States for the summer, I bought a SIM card from June 15th to July 15th. The worst problem for me was that I had no connectivity at many places in Boston city and no connectivity at all out of the city. Since I have a device bought overseas (Samsung Galaxy A22) hardly compatible with US providers, that may be partially the cause. However, I had data connectivity at least at some places within the city, so that was not the main problem. My point against T-Mobile is the following. I was three times in one store in Boston explaining my problem, and they drove me crazy and lied to me and I had to spend so much time by myself trying to understand and fix the problem. Firstly, they didn't mention the device compatibility issue, simply sold the SIM card assuring there were no problems. Once sold, when the problems started they told me the solution was both to restart the device and reboot the connection settings every time I lost the connectivity. Didn't work. Thirdly, they said my Spanish SIM was blocking the US one and had to take out the Spanish. Again, didn't work. Then I came to the Verizon store and they told me the problem was that the T-Mobile network outside cities is simply bad and Verizon is far better. They also warned me the device was not compatible, so I could have problems. Verizon card, though a bit slower than expected, worked. For less than 30$, it is ridiculous and suspicious to behave the way T-Mobile did.

I don't know were to begin with, wait time of 1.5 hour for a call back? 45 minutes of wait time after the call back, being disconnected after the 45 minutes or when the representative called Dayna answered. I asked her to note my number and call me if we get disconnected but that did not help when she wanted to connect me to my account representative and I was disconnected. The irony is that despite having the last 4 digit of our business tax ID # my name, my password, my phone # and my business # she could not say why I could not log in to my password. Best thing to do for your shareholders is fire your CEO.

My mobile service provider recently change from Sprint to T-Mobile - thus far so good. Haven’t really needed much more than our regular phone service, No complaints.

I have been with T-Mobile for many years. Three months ago I added 2 smartwatches for my kids to my plan. They advertised a deal for one watch to be $10/month and then 2nd watch would cost $5/month for the plan. In addition the watches would be discounted from $12.50/month to $4.08/month for a total of 24 months. They then told me that it would take three billing cycles for these promotions to show up on my bill and when they did show up I would received credit for the three months prior when the deal didn't show up. To keep it brief, I have been billed three times without the promotion showing up and now just received my fourth bill with no promotion rate. When I went back to the electronic document that stated the promotion it has been changed online and says that we agreed to pay the full price and not the promotion price. There is no way for me to prove the promotion they offered and we accepted because I did not print the document when the exchange took place. They told me it would be available on my account online, but the document on there is NOT the agreement we signed. This is always something I had been leary of with signing documents electronically where you can't actually guarantee what you're signing and that the electronic document they file and email to you will be what you signed.

This has to be the most frustrating thing that happened to me. Too bad I realized TMobile is so bad after 10 years of being with them and now that I switched, I feel relieved. The problem is as simple as it could be, just requesting this TMobile phone to be unlocked, has been paid off 3 months ago even the final balance as well. Unlocking a phone, I am aware that can only be done through calling their customer service. I did not take the names initially because I thought it will be easy. July 30, called to request for phone unlock. Did that manual unlock, stating Error: 1019, representative aware. Was told wait for 72 hours. August 4, followed up, was told to wait again for 72 hours, and that an email will be received. No email received in all inbox including Spam folder. Representative aware, of Error 1019. I mentioned phone was already reset/rebooted, has been on the whole time, it is connected to wifi. Another provider sim card was tried out to check. August 7, called again, and stated it has been 8 days ago since initial request and nothing was resolved yet. Representative said issue will be escalated to resolutions department and will be prioritized, wait for 24 hours and will send an email. Again, not solved and no email received. August 10, my 4th call in 11 days, spoke with Diane. I asked to speak to supervisor but representative said supervisor was engaged in another call, instead tried to do all the things the past 3 representatives did, which I cooperated again and again. I am not even yelling, but already frustrated at this time. I requested to speak to a technical support, and still was unable to help and was told for again, issue will be escalated, will inform the higher managers, wait for 72 hours. Total time of call was 1.5 hours with that 0.5 hours (30 mins) of being on hold to wait for that transfer to technical support. Saying it will be surely unlocked since it is already prioritized and rest assured it will be resolved. August 11, after 24 hours, still not resolved. I went to TMobile store at the mall, stated they cannot help unlock a phone which I am aware but what more can I do if I can’t be helped at the only place where they say has the job to do that? I mentioned the whole story and my frustration and was told to go to this other TMobile store because it is the Corporate office so I went there, and I asked this guy if he can call for me. He said just call and say I am activating a line to get in the call faster. I said the problem is not getting to talk to someone but “the problem is not being solved for almost 2 weeks and I keep making this calls, waiting to talk to someone, hoping someone can find the problem and I have been very cooperative and patient, and kept being promised but the issue has like nowhere to go”. And he said he cannot make the call, that it has to be me… I went back home and called the customer service line for the 5th time, spoke with Lou, and I asked to speak to a supervisor immediately. Of course, they see the note, and she said she is very knowledgeable on unlocking phones, and tried to do another way which was unsuccessful again. I cooperated and I know she is just trying to solve it and not transfer the call anymore to the supervisor but seeing it still did not work, I repeated myself and said, please, let me talk to a higher one, and so I was transferred to the manager, some wait time again, and so I spoke with Christian, said is one of the managers there. Same thing again and again, telling me issue will be escalated, I do not know how many escalations it should go when this is my 5th call. He tried to cut me short because I am already so frustrated telling me “Rest assured Maam, it will be unlocked in 24 hours”. The exact same thing Diane, the representative I spoke to yesterday, said. I asked, “if this is still unlocked, who else should I talk to? Should I call and look for you?”.. and just said the same thing, “rest assured…” I’m getting tired of the promises. 2 days passed and I am already giving up because they will just keep me waiting for another 24 hours, my precious time has been wasted too much. I wanted to call that manager for him to know, but my husband stopped me cause I already am stressing on this for half a month. I believe there is a problem and I was cooperating and willing to find out the problem, but I never got the help I needed and it’s more frustrating that I do not know where to go anymore because even in person, I felt I was declined to be helped. This is TMobile’s service to former customers.

I strongly advise against using T-Mobile branches, as I have personally experienced being scammed twice at their locations in Vienna and Tyson Mall (Virginia). On the second occasions, I purchased a Samsung Watch with the understanding that I could use it as a standalone mobile device, leaving my Samsung Mobile at home. The employees assured me that I only needed to pay an additional $15 per month for this service, in addition to my regular plan. However, after a few months of paying for the service without using it, I attempted to make a call from my watch and discovered it didn't work. Several days later, I received a call from a woman claiming to be from T-Mobile's highest management staff. She informed me that I could not use the service separately from my mobile device and that I would need to pay an extra $5 per month to do so. Furthermore, she stated that I could not return the watch, and they were unable to investigate the circumstances under which the service was sold to me. This situation left me with two options: either pay $20 per month for the service or continue paying $15 every month for a service I cannot use. This is a highly unreasonable situation, especially considering that I could get a full data line from Mint for the same $15 cost. It's disappointing to encounter such scam-like tactics from the branches and witness the careless policy employed by the parent company. I believe these practices are unethical and exploitative. I hope that everyone dealing with T-Mobile is fully aware of the risks and potential scams involved. Please exercise caution when interacting with them, if you must deal with them at all.

Angelia Spivey Lubbock Tx . Should be able to pick 0. Of course the customer is never right apparently. I don’t think anything they said was true first, there was a free tablet that cost $200 which I found out it was not free and then it was too late to return it. They offered to trade in the phone there’s a commercial for the free iPhone 14 when you trade in your phone so they take away your phone and now you owe $800 they tell me it’s going to be $170 a month the bill is $240 a month and i have called over and over and over and they say they just haven’t put it in there yet. Or Cameron just put it in wrong. They’re going to fix it,. it just so frustrates me when people lie to sell you terrible service can only get the Internet sitting underneath the Internet when phones are supposed to have their own spot don’t switch so miss you AT&T even got the insurance OK it’s $200 to replace the phone, the broken equipment

Terrible company I tried back in may to get a prepaid account couldn't get one so I canceled cause my phone company wouldn't unlock my phone and they said they cancelled then a month later I was billed $55.39 I went back and forth with T-Mobile they asked for my phone number I'd never had a number with them and stuff they asked what number I was trying to transfer so I gave him the number that I was trying to transfer I gave him all my email addresses everything home address and my social security number and they said that oh none of the information they had on file none of it okay now it's been 3 months later 3 months later or 2 months later something like that and I get a bill for $200 and some dollars saying protect my credit blah blah blah and stuff and then I need to pay it off because my fee the bill whatever is saying that I was late and so they closed out my service my account so anyways we called T-Mobile we went back and forth for like two or three hours and everything just back and forth back and forth back and forth and stuff gave him the account number on the bill that they gave me oh they couldn't find anything well first they're like okay what's your login and all your information and stuff didn't know because I never created an account and stuff may I ask do you know your pen I said no I never created a pen I've never created an account so then they said okay well we can't get into the account but there's an account here so then they transfer us to another department same thing back and forth back and forth back and forth they couldn't get in and so then all of a sudden they transferred to somebody else bang for a bag and forth back and forth with them all sudden oh we can't find an account and data da duh that an account doesn't exist here and everything and yet houses and count doesn't exist when let's see I got a notice in the mail for $200 and some dollars that's owed and they took out $55.39 out of my bank account for an account this is crazy.

I went to t mobile i got some divices from them , but i cancelled everything before the 14 days terminated , they told me before i sign up with them , if i want to cancel all my money will be returned if i do cancel before the 14 days , i didnt like their services , i cancelled , but never got my money back , they took my the money from my account , and never want to return it back , customer every time iam calling they are saying that i will have the refund , now its been 3 mobths didnt receive any thing. I would never recommande them . They stole my money , i return the divices , never received my refund for it .

I have been looking into getting 2 phones for hubby and me. We are both seniors. Visiting one store and told we could get 2 phones free and cost would be $80 a month. I did a live chat a few days later asking if I could get one phone with internet, calls, text, etc and the other just for calls and text and told yes and how much. Went to another store and told the price is now $90 for 2 lines and cannot get one line with call and text and the other with internet, calls, text, etc. None of them matched price or what I can or cannot do. I will go to another store and see what they say.

Just a shout out I've been a t-mobile customer from the beginning customer service is amazing I requested to be put on waiting list for home internet they just sent a email to keep us informed love the service

T-Mobile in Puerto Rico is not what it is in the states. The coverage is not what you would expect. Their downfall is definitely inside buildings where the coverage suffers significantly. The Internet data speeds are fast but useless if you tend to need your phone inside buildings For work or college. I was forced to switch carriers on 2014, and have not looked back ever cents. I have to say that the customer service was good and the offers and promotions were very attractive. And the most recent years I have seen that the bundle offers are even better but Still having family with Tmobile. I can see their struggles inside buildings with Data Coverage.

Their service has been reliable for the 3 years I have been with them. My phone has been working well and my upgrade deal is very helpful by including the price in my monthly bill.

I want to compliment the T-Mobile staff at the Chouteau Trafficway store, specifically manager Drae and sales reps Codee and Zach. Outstanding customer support and patience!! Bravo!!!

Liz at the N. Collins location in Arlington Tx, is outstanding! Great personality, Knew exactly what I needed and handled my problem with ease! Quick, easy, and with a smile! Thanks Liz!

When I joined I got a crappy phone... Gal. A32 5g( that can't be updated). Wouldn't work in stores or on walks... Blank spots. Dimmed, sounds would affect up. It would turn off on its on. I got the run around in the store about it was just the call towers. Don't care for their Tuesday stuff. Recently I went to the store at the mall in fort Collins, Colorado. A very helpful young man named Brandon helped. Got to switch my phone to one I already had that actually worked. The other store told me I couldn't. My daughter got a different one. We missed the warranty by a week... Because the other store said we couldn't do anything. No matter how we complained. Not happy.

I was a Sprint customer who had great service. Although, I must say, Tmobile does have good customer service in the phone rep dept,. The signal goes in/ out and often cant speak / text others vis my cell phones ,.... while in my home! Other than coverage issues, Tmobile has been a good company.

I have been a customer of -T-mobile for years. They improved over time but after I opened my business I tried their 5G internet service. I want to be clear the 5G with a good signal is pretty good for the money. It is their lies from technical support that bother me. T-mobile for business has a filter in the router that blocks you from using any apps on your smart tv. I needed it for my business. They assured me it as an easy fix and all they had to do was take the filter off the router. They lied, lett me hanging for 15 days with no straight answer and harmed my business by not being straight with me. They left me vulnerable with my security because I didn't want to install equipment until I wa confident in their promise to give me what I needed. No phone calls from their team, no reports on their escalation, zero contact and I spent hours on the phone with them and called over 10 times complaing. They just left me hang until I got fed up and returned the equipment. I also called my business representative and left messages with no return calls asking him for help. This is why I am writing this., If you have a businees think twice. Plus the router goes to sleep after a while and data stops flowing if it is not being used.

They allowed my account to be breached by their staff and I have no idea when. A nice honest rep over the weekend actually listened after 9 months of me complaining and noticed I mentioned I was the only authorized representative for my account EVER. He noticed there was a man listed on my account as being authorized also. I had never even heard of the man he told us the name and removed this mans access to my account and information. Unfortunately, I only learned this after another device was assigned to my daughters line that I was not aware of which rendered her phone useless, she then ended up losing her job because we had no idea what happened, she ended up getting another account and now she will not speak to me over this. Come to find out it was because she lost service when someone put their Note 10 on her line with her phone. Unfortunately I have no idea how long this has been going on, what I do know is it appears this issue has cost me a fortune. I can't tell if we have no WIFI access on our phones because of the update or my account breach. I can say it is across platforms. I can not say it was because TMOBILE is either to lazy to fix this issue because when I went to do it because their staff is not phone literate in the manor of understanding that WIFI is not a direct connect the same way that our phones connect to a mobile network and are separate yet combined, bridged really. I simply needed to reassign my SIM back onto my WIFI network as it appears lost, there is nothing there which rendered my MAC useless also. No SIM no MAC DUH. To do this it says I HAVE TO CALL IN. It's times like this I wish I had temporary access to their accounts so I could just do it myself and go on with MY DAY. Nope, I have to be a circus monkey first. I call, they tell me it's an issue with my router at home which, BTW, I was surfing the net on my HOME COMPUTER while waiting for them on my WIFI NETWORK that I can not connect 6 TMOBILE phones to. ONLY TMOBILE, just so you all understand. I could say it's a home issue had my HOME NOT BEEN UP AND RUNNING. I even reset the router in the event it was a compatibility issue for a resolution. I check out what is working and not. I notice every time I go to connect it dumps my network, this is a new issue and exclusive to my phone, not the others, What they all have in common it connected but not internet connection. I get the SIMS numbers and call in :{ I hate calling in. they never would do it, still haven't. Their resolve, go into the store so they can type into the WIFI my SIMS because they can't do those things at TMOBILE when you call in {yet oddly enough that's what it directed me to do}. they tell me it's a service issue. NO, it's a network issue when it crossed platforms and the SIMS for the WIFI is not identified, it is NO LONGER THERE to connect to!!!! HELLO!!! ANYONE??? So if any real tech person does get this, NO SIMS FOR WIFI NO MAC EITHER. If an actual tech person does see this, would you please, for the love of GOD, I need to assign 2 phones I know of, 3 are done because they were I Phones. Samsung or TMOBILE which one I'm not sure will not allow me to assign the sims back myself. Also, I am tired of driving 30 minutes one way and paying for the gas when I should only have to call.

I've had great experience with T-Mobile. Their services are great. Plus, they have plans for all budgets. Their customer service is exceptional. Most of so i appreciated the discount to sign up for Auto-Pay

Really no different than any of the other cell service providers. Their 5G map was likely "colored in" by marketing people trying to sell you on the company because after a 2k mile drive through the USA I can tell you there was NOT 5G coverage in 90% of the area I travelled through that they claimed. I have yet to speak to a single person in the USA when I call for help even though the salesman at the store told me how there was a brand new support center being opened in our local city of Rochester. The people are nice, but they all read from the same script, and when they ask me how I like T-Mobile so far they're all so sorry that I am not happy. They all then promise to be back in touch with me to improve the service...but no calls. As for their "switch to us and we'll pay you money" programs...took over three months to finally get it sorted out. As I mentioned, not a bad company, but they're no different than Verizon or the rest...fancy salesmen, international tech support and mediocre service with lots of hidden rules in the fine print.

I had an agent named Tracyanne and she helped me so thoroughly with my issue and I would really love to connect with her again. If your reading this tracy send your business card to my number I never received your text. - B

The t moble store in Pocatello I give them a 10 out of 10 they hooked me up was so good to us even when I was in a rush they are awesome I give them the best of the best thanks t moble .

I switched to T-Mobile from AT&T for my iPhone 6 months ago. AT&T's service coverage was terrible in many of the areas I travel. And I was tired of the "rip-off" of their post-paid plans. T-Mobile offers great Pre-paid plans at great prices with lots of data for streaming. However, T-Mobile's coverage is even worse than AT&T's coverage! So, after 6 months of weak signals and dropped calls, I decided to move to Verizon. Well, just as AT&T, T-Mobile makes it almost impossible to port your number to your new provider - requiring a special "port your number PIN," which they make it almost impossible to obtain! And... their corporate stores - refuse to help you obtain the "special port PIN!" Just another attempt to try to prevent you from leaving. Well - I'm now with Verizon - and the service is way, way superior to either AT&T or T-Mobile. Don't waste your time and frustration with the others - just make sure you get the Verizon coverage, whether that's with Verizon, or Straight Talk, or Mint, or whatever - make sure you have the Verizon towers / network - and you will be a happy camper!

Due to #1 rating, I called and wanted service for iPhone. tMobil: "With Samsung Galaxy, free watch,) etc. I said ok, then learned when if came, it is Android. At 77 years of age, I only wanted iPhone, which I know pretty well. I never got service and sent the equipment back (Brandon at tMobile in Daphne boxed it and talked with Anna, who said the equipment was returned and my a/c cancelled. In two weeks I got a letter for debt collection. Brandon and I have called co. several times and were "disconnected" Tonight a sweet lady put me on hold three times, offered me $10, then I think $88. "no my statement is for $165, measly amt for this big company. Tomorrow I find out if I get a credit for the AMOUNT I DON'T OWE!" TERRIBLE CUSTOMER SERVICE!!! . JUST MAKE ME HAPPY (IT IS OBVIOUS I DON'T HAVE AN ACCOUNT-- I DON'T HAVE A PHONE NUMBER; CAN'T FIND ME BY MY S.S.) GIVE ME A BREAK. NOT AMAZING!!!!!!!

Started t-mobile bringing in my samsung galaxy s7 which was accepted as capable of being used. 5 months later, no longer able use without wifi due to change in antennas. Was advised at t-mobile store to get 5g phone to avoid such isssues, I chose iphone se 3 and at first attempt to trade in my galaxy s7 received electronic notice that it has no trade in value. When I insisted there should be compensation for loss of service without warning that non-wifi service would end about 5 months after start. In t-mobile store was shown an electronic posting showing 50% trade in[minus full price tax and $30 fee] and went ahead to order my preferred color to be mailed to me[not available in manhattan stores]. Have been unable to find any similar listing at home. Am concerned I will be stuck paying full t-mobile price having been misled a second time.

Love the customer service. They are always helpful and courteous - also, I am never on hold for a long time. Phone service is mediocre at best. Coverage still not what it should be in 2022. Worst part, as I was upgrading my phone I was offered a "free" watch. Well, after 3 months, I realized I was pay a line for a watch I actually never used. Thought I would use the watch but the Samsung watch was not for me. When I cancelled the line the watch was not "free" not only that - the same watch which Samsung has for $199 I had to pay T-Mobile $269 for just to remove the additional line from my account. My fault - free is not free but honestly, this really left a bad taste in my mouth. Will be looking to change carriers after the new phone is paid off.

Completely agree. I have been joined Tmo since Jan. 2015, they were giving out free line for life at the time, I paid 150/mo for 4 lines grandfathered unlimited plan. It has been a dream for a good while, all CS calls were smooth, problem resolved within 24 hours. Suddenly when they turn the steering wheel and moved all CS center out of the country, my nightmare started. Random charges pops out, credited lines no longer receives credits, CS were completely ignorant, messed up even more after EVERY CS call, they even closed my account after I asked to "change" plan, after resuming services, all owed balance is due and impossible to resume credits. I am currently suing TMO for hurting my credit score.

We signed up for T Mobile in September 2021 and have been happy with the service, pricing, and coverage since then, but the billing has been an absolute nightmare. It is now January 2022 and the monthly billing is still not correct. I'm on the phone with them right now about the January bill. This is the seventh or eighth time, I think, but it could be more. I've called so many times I've lost track. We were supposed to get two free phones as part of the promotion available when we signed up. They have consistently charged us for one of the two phones each month as well as other random charges that varied month to month. At this point I have a hard time recommending T-Mobile due to these billing problems.

T mobile has some good things going for it, however it really needs to get its affairs together. The reception around town in Sacramento, the CAPITOL mind you, is horrible. Everything else about the company does not matter if they CANNOT provide the very basic, critical resource that is the ENTIRE POINT OF OWNING A SMART PHONE IN 2022. Seriously, this is passed the point of being ridiculous. I have a 12 pro max and shouldn’t have such spotty reception and dead zones around one of the most densely populated cities in this entire state. I use my network for school, work, and everyday life. This shouldn’t be an issue, especially for what we pay!! Verizon is more expensive, yes, but they have quality service without fail. I’m giving T-Mobile a little longer to get this figured out, and if it is not improved DRASTICALLY, then I’m switching back. I’ll gladly pay 24% more for a service that actually WORKS on the basic level. 💯

I purchased and switched 3 phones to T mobile during a November, 2021 promotion. The staff had difficulty understanding the promotion, the manager while nice was uninformed, we have been billed incorrectly every month since purchase and have spent a total of 9 hours in the store attempting to get our service and billing straightened out. Prior to this we used Verizon with no problems. I continue to try to reach the billing department (a minimum of one hour holds each time) and get our account straightened out. Would never recommend them, but at this point we are locked in with a phone promotion. Be aware nothing is resolved immediately each time they state it takes 60-90 days.

I may be too soon in this review but I just switched from Sprint to T Mobile 2 days ago and I have not been able to make any phone calls or text from my phone. We have two phones and my daughter has no problem with hers. I'm the main account holder but I haven't able to talk or text for two days. When I go to T Mobile's site, they want an ID. I can't get an ID because they will send a code to the number that can't receive texts. There's no option to send the code to my email address. I was under the impression that I had to switch to T Mobile when I upgraded our phones and realize now that I didn't have to switch. I know I would have to eventually but I didn't have to do it now. If they rectify the problem, I will revise this review.

3 stars because the people in the store near me resolved an issue in 40 minutes vs 2 days with online people. If not for them then 1 star since I had to pay extra for someones mishalf. Yes , I got credit for the extra money I had to spend after, but when im told Ill recieve a phone with block and sim, and just get the phone, yeah Im not a happy camper. I bought an 800 dollar phone I cant charge

Not happy with T-Mobile right now. We were with Sprint for years and hardly had any problems. We even had our home phone disconnected because we could always depend on the service. T-Mobile is up and down at our home all the time. There are some days that things are fine but that is far and few between. We always get told that towers are being worked on. Well - how long will this go on? We have had to reconnect our home phone after several years of being without. It's bad that we can't depend on our cell phone. We have always paid our bill and I think that we should have better service.

I was a T-Mobile customer for 17 years and despite the service being spotty in my area I was happy to stay with them because of their awesome customer service. I ended up switching to my husband's Verizon account to save money, and when I closed my account I verified with the sales person that the only thing I had left to pay was that months bill and the balance on my phone. I paid both immediately and thought that was the end of it, but now two months later I checked my bank account and there were almost $400 of additional charges from T-Mobile that I was not informed of and did not authorize. Customer service said the bulk of it was because I failed to return a 3+ year old piece of equipment that I completely forgot I had and thought was already paid for, but it would have been nice if they had told me that when I was in the store paying off my phone instead of helping themselves to my bank account right before the holidays. Your equipment is in the mail, T-Mobile. I hope my refund is too.

I had Verizon before I switched to t-mobile and I wish I would have stayed there. One thing t mobile don't tell you about there unlimited internet is that they have a roaming internet. Which means if your not on there tmobile service they only give you a very small amount of internet to use. I drive a truck and use my internet for sirus xm radio and map for weather service and road closer in winter. Well if you travel west of Iowa there internet is very spotty and most of the time your on a roaming internet service. Which means I use the little they give you in 2 days listening to satellite radio. With Verizon I never had this kind of problem. When they say unlimited that's exactly what it was. Now I'm stuck for 2 years. Don't let let them fool you like they did me

Where can I start? First of all reception service from T-Mobile where I live in South Florida has been as close to terrible as it could be. There are towers within a couple of miles from where service drops off to nothing, where calls can not be made nor reception for apps is received. More than several calls to T-Mobile promised that this would be resolved and nothing is ever done. Dropped calls within an area where calls are possible is another major problem and happens no less that two or three times a day. Calling customer service is nothing more than a joke and a complete waste of time. Sometimes the wait to speak with someone is over an hour only to wait again when the person connected to does not know how to fix the problem of reception. It seems that quite a few of the customer service contacts are working from home and have insufficient capability to do anything but talk and listen to problems being presented. It really can not be these people who a probably being told to soothe the customer, make promises and do not follow up on those promises. In my opinion, this is what they are more than likely being told to do by the company. I have spent several months with T-Mobile with this poor service where nothing more than lip service has been provided. Shame on you!!!! T-Mobile to making promises and taking money for this kind of poor service. I have "interaction" numbers given to me by your company representative to verify my service problems and promises to make things right. For more that 20 years I have been a customer with Sprint then being switched to T-Mobile only to be treated as poorly as this.

I switched to T-Mobile from AT&t in August. I regret that decision. It is been 4 months and I still have no service at my house. They keep promising me a cell phone booster. They have been on back order ever since my initial purchase in August. If you call and complain or say anything negative then suddenly your move to the bottom of the list. You now have to work through the list again. Unfortunately, I have never gotten close to the spot where I get one of these boosters boosters. I have no service at my house. These boosters are supposed to fix the problem but you only receive 4G LTE. They have no boosters that will actually provide 5G. I find them to be extremely expensive. I am paying $150 a month 4 two phones. I have no service at my house. They keep promising me a 4G LTE booster. So far it's been 4 months and I still don't have one. I am paying all this money for no service. They really have no response. I used to be on AT&t where I pay just $50 per month for unlimited everything. This was a big mistake. You have to put up with a ton of advertising from T-Mobile but all I want is a signal and a cell phone that actually works. Wow, that's asking for a lot! Stay away from this company. They recently offered me a sheet with questions on their service and how happy I was with that. The best I could honestly do was a score of two. I would love to get out of this plan and go back two AT&t. I guess I'm stuck here for a while. I feel like they have me. No real opportunity to get away. Be careful with what you purchase and the terrible yet promising advertising that goes along with it. Give me Verizon or T-Mobile any day of the week! I wish I could get rid of them. They lock you into these contracts with no real way of getting out of them. Sounds like it should be pretty easy. They are offering you cell phone service in which you received little to none. Stay away and pay the extra money money for Verizon or AT&t. It's sad to think that T-Mobile as me looking at AT&t like it's good service. It certainly is far better than T-Mobile. Be careful with what these people promise you. It most likely won't be the truth. While today it's so easy to get out of contracts just try to get out of a T-Mobile one. If you're lucky enough to have Verizon then be grateful and smile when you pay the bill. Things good certainly be a whole lot worse. You could be stuck with T-Mobile! Stay away!

I have been a T-Mobile customer for many years, mainly due to the free international 2G data. Last year, I stopped by a T-Mobile store, to look at new phones. I didn't at the time upgrade, but the representative looked at my account, and said I could save a little on my monthly bill if I switched plans. My only question was if this new plan would still include the free international data. I was assured that it would. It turned out that it didn't, and I didn't find this out until my family was traveling, and unable to use their phones. I contacted T-Mobile many times, but the result was that they would not be responsible for what I was told by their own representative in their own store. Bottom line - don't trust what you're told in a T-Mobile store. Get it in writing and review it before agreeing to anything. If their representative misrepresents something, it is the customer's responsibilty.

If you're on a budget, Tmobile is a great choice for the money. However, since they have merged with Sprint, the service tanked. I rarely had good reception and my calls were constantly being dropped. They also made it really hard to switch to another carrier. I had Tmobile for many years and saw the service decline over that time. I hope they can get back to what they used to be.