T-Mobile

I have been a customer of T-Mobile for over 13 years. I've stuck with them for so long because their pricing has always been affordable and they've always had really good customer service. I will say their coverage was worse than other carriers like 10 years ago, but it's gotten a lot better over the years and I rarely have issues now. My husband has used AT&T for his work phone and had better coverage than me, but it's typically only in very remote locations. T-Mobile has always been very accommodating to my needs and I've enjoyed using their service.

While I've never had any other cell phone provider, I've never needed another one because of the great service I've received with T-Mobile! I get great service even when some of my friends don't have any service. Additionally, whenever I've had a question or concern about my phone, I visit their store locations and they've always been able to answer my questions.

I switched to T-Mobile from my previous carrier due to their terrible quality service. I was able to trade in my old phone, and they gave me a visa card to use for payment for it. I picked out my phone, and my plan and was extremely happy with it. I still am - about 3 years or so later. Upgrading my phone every year thanks to their Jump! program is simple and painless, and Jump! also provides phone insurance too, so in the event I lose my phone or it breaks, it's covered.

I use T mobile right now on a family plan. I always have great service and reception! They actually work hard in expending their network and I have seen it improve a lot over time especially on long road trip where my husband's Verizon account used to be better and isnt anymore. Also they have great rates for families!! Love the plans!! I have had great experience with their customer service too. I had a deffecting phone that they immediately changed when I brought it back into the store a week later.

T mobile is full of crap they will lie to you promise you carrier freedom and a trade in price for your phones then give you less than half what was promised I was promised $650 per phone and only received $235... do not trade in phones with T-Mobile if you are switching providers they are liars

T-Mobile, is a very shady place, been trying for over a month to get my refund, talked to about 10 customer service people and have been getting the run around, think twice before dealing with the clowns in customer service, I never been so pissed off

Worst company ever.... No words can express how I feel about these liars. Bait and switch all day long. Extensive wait time, never call you back as they promise, and they never honor what they say. Run away and never give them business. Run....

Customers service rep promised all kinds of stuff from 800.00 in rebates we were denied because services not qualified. Our service isn’t all that good. Sometimes we get text other times we don’t. I should have stayed with the cell company I was with.

If I could give it negative zeros stars I would. This company has ruined the good reputation of Sprint for former Sprint customers. Beware of bait and switch on upgrades as they do not honor trade in values. Ever. We traded in a new phone that we had for barely a few weeks and when we saw our trade in bill it was for half of what they originally quoted us. They are now also trying to force Sprint customers into more expensive plans. If they do this to you as well, please file a complaint with the FCC.

Don’t be fooled T-Mobile is a scam they’re selling used/returned phones as new! I paid over 1,200.00 to get home and inspect further to find a small crack. Took it back to be told there’s nothing they can do. I have two lines and one line I brought my own phone to find all they did was use the phone I purchased from them as a hotspot then charged me for out of network numbers when I use it they did nothing more but cloned the phone. As soon as I reach the 3 months that I’m forced to stay with them I’m gone and will NEVER do business with them. They’re amazingly AWFUL..

Horrible service & especially customer service. The service doesn’t work in my area & they won’t refund me my money that was for traded in phones that were not even t mobile. Each time you call I. You get a different story & runaround to go to the store vs calling customer service. Frustrating & exhausting. I can’t count how many hours I wasted trying to get a refund on something that wasn’t theirs.

The t mobile office in Martinsville Virginia needs some attention. The employees are rude unprofessional. They have not been properly trained and have no management at this store. I was there 4 hours Sunday 1 hour Monday and they are lost and said they can't help me. Ive been a paying customer over a decade and now I'm looking to switch to another carrier. It's sad how there only want to play around drawing pictures. Take my advice and drive the extra miles to avoid wasting your time. If only a t mobile executive could see the customers that walk out that door unhappy.

Great service provider. They offer great discounts and plans. They have wonderful customer service to help with all your needs.

The service is awesome. Customer service representatives are very helpful and ready to assist with whatever problem may be.

I left T-Mobile for Mint which is cheaper with better service imo. Tmobile sent a bill out saying they overbilled me $46.67. I figured they would refund me but no. I called customer service and they said they couldn't put the money back on my credit card so they would send out a prepaid card. I waited a month and nothing. I called again and they said they never actually sent the prepaid credit card because it has to go back on the credit card they took it from. Ughh. So they said they would but nope. Still have yet to receive my money back. They are crooks. Buyer beware.

Basically all calls are transferred to the Philippines and good luck with trying to understand their English. Seems they're all running around with their heads cut off. 2 hours trying to get help and they still couldn't help me. Asked last guy to transfer me to a manager more than 20xs and still wouldn't. I'm thinking about switching after 10 years. Everything went downhill with customer service the moment these people began answering... they don't understand are US English unfortunately.

I was with T mobile with 5+ years, recently they have changed their policy on auto pay. As we had auto pay with credit card, now they want debit cards or check from us. So, I have cancelled the membership and joined another company. These people are very rude as they abruptly changed the policy. Now they are laying off 5000 employees from the job. I think some stupid person became the CEO or CFO of the company.

I ported all my numbers out to Google Fi who uses their network. I had a business account and was paying for internet where i returned their internet box and every month I was paying before I realized it 3 months later. I paid off a device that was never used and they refused to unlock it because i never used it. The store reps just want to cell service and they will lie through their teeth as they get a percentage of your monthly bill. This was my second round with T-mobile and these guys just cannot get it right. I am done with them for good.

The service- well I have not had luck with this service in the places I have lived. I feel that T-Mobile offers the least amount of coverage of all the major carriers. This is just my opinion and experience.

Zero stars for customer service. When you go in a store for customer service they tell you to call 611. When you call 611 you are on hold for 45 minutes, then you get to speak to someone who barely speaks English and is no help at all. It is worth $10 more to deal with AT&T or Verizon Wireless where they actually try to help their customers. Do yourself a favor and avoid T-Mobile at all costs!

I went to t mobile i got some divices from them , but i cancelled everything before the 14 days terminated , they told me before i sign up with them , if i want to cancel all my money will be returned if i do cancel before the 14 days , i didnt like their services , i cancelled , but never got my money back , they took my the money from my account , and never want to return it back , customer every time iam calling they are saying that i will have the refund , now its been 3 mobths didnt receive any thing. I would never recommande them . They stole my money , i return the divices , never received my refund for it .

Not good for truck drivers it buffers often it looses signal. To be America's largest network they have more dead zones then metro which works much better traveling. And it doesn't work that good at home. Yes the data is unlimited and you get 50 gigs of Hotspot per line but if it's gonna buffer all the time even with good signal and drop calls it's worthless. I need better service or refund all of my money monthly payments and sign up cost. Because this is not what I signed up for I was promised more and better service. Metro pcs was better they just didn't offer 50 gigs of Hotspot and data speeds slow down but no dropped calls or unexpected buffering. Just horrible for a large network. You have sprint, metro pcs, and your own network and still you have dropped calls and buffering videos what the hell.

Needs to be lower than 1 star rating. If you are MILITARY do not, I repeat DO NOT use T-Mobile. Worst company horrible technical problems customer service disconnects and never calls back keeps you on hold for an hour or more for an issue they caused. I purchased international plans for them to say I didn’t even though I have a text confirming I have the plan. They do not take ownership of their mistakes but try to blame the customer. Refunds are near impossible when they are at fault. I spend hours on the phone try to resolve issues with service issues. When I’m home or overseas my service sucks. Doesn’t matter how much more I pay. I had unlimited calling overseas they charged me. Imagine being away from your child and instead of calling them having to wait on hold because they refuse to do the right thing. It’s sick. They do not support the service members STAY AWAY!!!!

It seems as T-mobile needs to train there techs better in troubleshooting issues. For the past week they have been trying to figure out how to unlock my device from there Network (Phone is Unlocked). Therefore, I cannot transfer my device to another provider. The device itself has no issues nor is there any outstanding balances. All the requirements have been made to do the transfer but yet they say they can not figure out the issue. On my last call with them which was a day ago they informed me that I would have to wait another five days so that they can put on another ticket so they can try to resolve this issue once again. I did ask the tech why it would take so long when they should have all the resources they need after all its locked to their Network. The reply was that they have a different procedure for customers who buy their phones through T-Mobile than those who buy them through a third party which who they still partner with. At some point they will have to be held responsible.

We have been a T-Mobile customer for several years until this week. Several months ago we started having trouble making phone calls from home and we couldn’t get internet service in the car in the middle of Houston. Two days ago we changed our service to Cricket and T-Mobile told us that we needed to pay off my husband’s phone which was $62.35 and then they would unlock his phone. We paid that and they refused to unlock the phone and said it would be 24-72 hours. Today we went into Cricket and the story now changed that we had to pay the monthly amt for both phones in the amt of $60. We have had auto pay for several years and we just paid our monthly bill by auto draft on June 28. We should only have paid for 13 days service but T-Mobile used EXTORTION to make this payment so they would unlock the phone. I DO NOT RECOMMEND THIS VERY INCOMPETENT AND CORRUPT COMPANY!!!

I have simplified the details of my experience somewhat for brevity. I called to order an iPhone with a great offer on a trade in. The very friendly agent upsold me home internet and said he would throw in a free Samsung tablet, the only attached string being an additional $5 per month for the added cellular service. My cellular bill was a plan that cost $55 per month, and the internet service was to be $30. With a very generous trade in credit of $830, I was pleased with the deal. My total monthly bill, which includes a $20 per month protection plan and a senior discount was to be $97. The agent sent me to docusign to sign the paperwork and almost immediately asked me what was taking me so long. I told him it was a lot of paperwork to read, and he urged, “don’t read, just sign.” That should have been a red flag. Over the next few days, I began to get emails that did not look at all like what I had been told, so I started calling. Over the next few weeks, I talked to at least a dozen different agents, all of whom seemed very kind and helpful, and all of whom assured me that I should ignore the emails and my online account details. They said they were still processing my trade in and several promised further deep discounts on my plan to make up for the confusion. On one of these calls, I informed the agent that I had been approved for the federal Affordable Connectivity Program, which pays internet providers $30 toward the invoice for selected people. The agent kindly informed me that while T-Mobile does not honor this program, he would issue a monthly credit to my account for a minimum of $30 (probably more, he assured) to make up for it. Now I was expecting a bill of around $67 monthly, and I was very pleased. Today marked 27 days from my purchase date, and I once again made one of my routine calls to hopefully get reassured once again that all of the promises made by a dozen agents were, in fact, true. It turns out nothing I had been told by any of them even remotely resembled the truth. My plan was not $55, it was $75. The tablet (a worthless 4G 32 gb and very slow and glitchy device whose operating system and included apps already maxed out its memory) was not free and required a $20 per month 5G contract. That’s right. They required me to get a 5G plan for a device that can’t even access it! My total monthly bill? $137, which is a whopping $40 over the price that included the now-cancelled protection plan, and that’s not even accounting for my alleged $30 internet credit. This is the bill for a single line, home internet, and a tablet I can’t even use. There was no internet credit, no special offers. Not. A. Single. Thing. Was. True. So I asked the agent if I could just cancel everything and return it all, since I’m still within 30 days of purchase, and she informed me that the return period had expired two days ago. So a dozen agents consistently lied to me for 27 days, and the moment it’s too late to return anything, they drop the hammer and tell the truth. This is no coincidence. T-Mobile is a planned and carefully orchestrated criminal enterprise. I promise the moment my contract is up, I will never do business with them again.

I have used t mobile in the past. I switched from Verizon and loved it for the first couple months. Then they started adding on a bunch of hidden fees even for things you don't use. the employees just care about making money off sales. They will lie to you to make the sale.

I was initially interested in the Essentials 55 plan for $40/month with auto bill pay. The sales representative showed me, in writing, how I could get many more features, plus a free phone, for $55/month (via monthly reduction of the cost of the phone for 24 months), with the Go5G 55 plan. After signing up for the more costly plan, I learned that some of the features I had been promised were not included in that plan; they were only available on the Go5G Plus 55 plan, which would cost $70/month. I went back to the retail store three times, spoke with the sales rep and the store manager, who both assured me they would "fix" the problem. I later found out they had changed my plan to Go5G Plus 55 without my permission. I than phoned T-Mobile and spoke with two individuals (one being a manager) and was told the only thing they could do for me was to switch me back to the Go5G 55 plan, without the previously promised features. I have not been using T-Mobile long enough to comment on the wireless service.

ADVICE: if you think about switching from Spectrum to T-Mobile, don't do it!!!! If you think Spectrum is bad - T-Mobile is 1000 times worse. I wanted to switch with my Internet from Spectrum to T-Mobile (I heard some good things about the service from some people in the Dayton area who use it and the price with lifelong price lock is also a big PRO), so I got their "magic box" from their store in Greenville, Ohio. Bad thing: the service was bad, VERY low speed, got kicked off many times, re-boot, etc. - HORRIBLE!!! So I brought the box back after 3 days (test period without charge is 14 days!), got the money refunded I paid when I signed up and thought, that's it. OK... not really... in.June I received a text message from T-Mobile "Thanks for your payment"... I checked my account and they took the monthly fee of $50 out of my account. When I went back to the store, I learned that the geniuses there somehow forgot to cancel the phone-number that was associated with the Internet-Box. They said that they fixed it and a few days later the $50 were refunded. So... now it should be OK, you think... think again... on 7/3/23 I received a) a new bill from T-Mobile and b) a letter from the Debt Collector AllianceOne because of $50 I allegedly owe to T-Mobile. In my 15 years with Spectrum, I NEVER had such a trouble like I have now with T-Mobile. Yes, they raise the price every year, the customer service sucks, but they don't play such games - and the speed is really good and the Internet service is reliable. It turned out that the geniuses in the Greenville, Ohio T-Mobile shop screwed up twice! After phone calls with the customer care department/financial department (this whole crap wasted about 3 hours of my time - so far... plus the geniuses at the Greenville store threw me out. Reason: they said I "threatened" them - OK.. I said I'll report it to the BBB, which wasn't a threat - it was a promise, and my right! And these geniuses pretended that they didn't do anything wrong...) it turned out that they first didn't cancel the phone number that was associated with the internet box when I returned this crap and secondly when they canceled it after the first illegal charge they canceled it per June 20 instead of per the day of return. So, not very smart.... But T-mobile itself is IMO a very shady company itself! They sent out the notice that I "owe" them $50 on June 22 (one day after I received the refund for the illegally withdrawn money). The letter of the debt collection company was dated 6/26. So, these IMO very shady people sent out the letter to me and at the same time they transferred it to the debt collection. Shouldn't you first get a bill and in case you don't pay it, THEN and JUST THEN (maybe after 30 days or so - and only if you didn't dispute the bill) it should go to a debt collector? Bottom line: stay away from T-Mobile where lack of knowledge (to say it very politely) meets IMO very shady behavior...

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

The best cell phone provider, I have used many and I feel they are the best for the money. I never drop calls, and have even had service in an elevator.

NO ACCOUNTABILITY- Keep Charging My Account off their employees errors. I have been with this company for over 7 years and it has failed me huge recently! First of all, the customer service people or whoever handles your account when you call in or go in for something NEVER documents anything! So when you ask them to go and review it they say. "Well, we don't have it in the notes so it never happened." Are you serious!! I purchased a Z-fold. This is almost a 2000 dollar phone. Who DOESN"T add insurance to this. I told the guy to do it. I found out later he never did. I lost my phone a little while later and they tell me I don't have insurance so it's a TOTAL LOSS. I raised a big stink about it and thought it was handled. Come to find out recently not only did they keep charging me for the phone (which I called in plenty of times and nobody ever told me about). They were STILL charging me for the LINE to the phone! They knew the phone was gone and never disconnected the line! So I find out last week that I paid 900 dollars towards a phone I don't have because they failed to apply the insurance when I requested it. And on top of that the line every month. They offered me 65 dollars which was a slap in the face and previous something to the tune of 150 several months ago but they kept charging me for everything! Everytime I go talk to them and I even had people around me saying, I remember you yelling at them about the insurance, or I remember you telling them to cancel the line... They never did any of it, they didnt document it and they keep charging me for it all and nobody will step into help. They have this fraudulent notating system that doesn't serve it's purpose at all. They just do whatever they want. They never tried to offer another phone, fix the insurance issue... NOTHING!

I was with Sprint since 1995 (28 years). I never had an issue and when something minor came up, it was always resolved quickly, easily, and most importantly, with care. Sprint was taken over by T-Mobile. I migrated less than a year ago and this is one of the worst companies I have ever come into contact with. T-Mobile does not care about its customers and worse, lies. I was treated like I didn’t matter by the assistant manager of this location. I have not been able to make or receive calls from my home since Sunday morning. I have called (from my computer and wi-fi) T-Mobile countless times (I stopped counting at 20), finding no resolution. I was told about ‘possible’ tower issues, given the runaround, and directions that never fixed the issue. Finally, they admitted the tower was having issues and my phone was not 5G so it would not work. After not being able to make or receive calls for 4 days, they said they would give me a new phone with 5G with the hopes that this would resolve the issue. They admitted the issue was on their end and I should not have to pay for a new phone. I finally felt I had a resolution to an extremely frustrating, aggravating, and upsetting 4 days. Everything was set, I was told to go to this T-Mobile store, and everything would be ready. When I got there, I was told, "Sorry, that promise is not in the system and there is nothing I can do for you." I asked to speak to the manager and was told, "He is in a meeting and can't do anything for you as well." I asked the assistant manager to call T-Mobile for me to clear the issue. She said she would not but I could call. I explained that my phone could not make calls out because I am still near the tower with issues, and she said I could use their landline. Can you imagine?!! A T-Mobile who was in the T-Mobile store could not call T-Mobile to help me resolve the issue for a T-Mobile customer. However, the customer could call T-Mobile from the T-Mobile store's phone. Have you ever heard of such nonsense and disregard for a customer? In the store, I called customer service (AGAIN). After spending AN HOUR on the phone, being transferred from person to person, and having to explain the issue over and over again, finally, a rep said, "Yes, I can see what Luna put on your account. You are supposed to get a new phone from us because the issue is with us. However, it was not authorized, and I will need to speak to Luna to get one last code. Can you hold again?" Another 30 MINUTES later, after the rep talked to the assistant manager, and thinking it was resolved, I got back on the phone and was told, "I am still trying to get a hold of Luna." I finally gave up, hung up, and left the store. I was given the runaround, lied to, then treated like I didn’t matter by a T-Mobile assistant manager. I am not with another carrier and will never recommend T-Mobile to anyone. I will file complaints anywhere I can as this experience was horrible and people should know. What happens to, “We are so sorry you are having major issues but this will be resolved before you walk out the door. Give me a little time to investigate and find a resolution.” Instead, I received, “It is our fault and there is nothing we can or will do to help you.” I miss you Sprint. You were the best company I had the privilege of being a customer with for 28 years.

T-Mobile is the worst company I have ever dealt with in my life. Absolutely no one can help me on the phone, at the store, horrible. I wish I could broadcast this across the social media. And if I could give it a zero star I would. I’m going to call the Better Business Bureau and whoever else will listen to me. I was in the store and there’s a gentleman behind me who is having the exact same problem. I canceled this account last August and they continue to bill me. And absolutely no one can help me. I walk into the mobile store, and they know me and my phone number before I even open my mouth. That’s how many times I’ve been in there. The worst, the absolute worst.

T-Mobile is a horrible company. When they're selling you the phones in the store they seem great. But once you have the phone and are paying your monthly bill it is a wretched company to work with. My phone never had signal. Several times I called to make my payment and then a few days later my phone would be disconnected and they would want me to pay an additional Bill plus a reconnect fee. They make their money by screwing people over. I had two lines one of which I reported stolen and canceled back in November of 2022 6 months later I found out they never canceled that line they canceled my insurance instead. So when I dropped my other line in the water and destroyed it I wasn't able to file an insurance claim on it. It took me a month to get my new phone. During that month I was unable to log in and pay my bill because my phone was broken. So I talked to someone on the phone and they told me if I paid $113 they would reconnect so I paid that the phone was not reconnected. So I called again they wanted another $178. I was on the phone with customer service for 4 hours they would not explain to me why the bill was higher they would not explain to me why I was having to continue paying for a phone that I had canceled in November she gave me four different totals and wouldn't explain to me why every time she gave me a price it was getting higher and higher and she wouldn't explain to me why one line was double the price of two lines and when I asked her to let me speak to a manager she refused to transfer my call several times. She told me I'd have to hang up and call back and talk to someone else. I told her I didn't want to talk to someone else I wanted to speak to a manager so she put me on hold and left me there. When I called back and told them I wanted to speak to a manager they put me on hold again and that was on hold again for 30 minutes before I finally decided to hang up