Q Link Wireless

Perhaps it was because I signed up during the Christmas time frame, but I've had difficulty in locating human customer support personnel. One likely result of this is that I'm uncertain as to whether my chosen phone number transferred to Q Link because I got confused by the menus and what they told me. Examples: email dated Sat, Dec 23, 9:49 AM (3 days ago) 'Phillip we're trying to resolve your request' contrasted with email dated Sun, Dec 24, 5:06 AM (2 days ago) '2149464872 Is In Progress to Transfer to Q Link Wireless'. So I await the transfer with anticipation and puzzlement, and want to make sure that I receive the other benefits advertised by Q Link.

The service is outstanding. This is the first service that I have found that I can pick up in my house. No matter where I'm at I get outstanding service. I just want to thank you for the awesome service and products. I want to upgrade to a new phone because some of the apps say that it's not compatible with my phone I have the pepper phone I want to upgrade to the to the updated Androids that allows me to get different apps that are compatible with my phone. Thank you again for your awesome service. When I got on your service I went through your store and that's where I got my phone I paid $35 for it. What do you recommend would be the next upgrade I know the price will be a little more.

Its hard to complain when you provide free service and phones, but the Serano phone I chose is lacking in sound and picture quality. The phone seems to shutdown numerous times in the day and freezes up in which I have to take the battery to restart it. I paid for phone and received the Q Link tablet which is awesome! No issues with it and I'm glad I got it. I know I got the base model Serano Pepper phone, but I hope I can contact Q Link for a phone upgrade . Outside of the phone, your coverage is excellent and the tablet is very nice. I am very thankful for your service because I live on a fixed disability income. Thanks, Andrew Wallace

In the beginning of my service with Qlink was not much of satisfaction but I believe it was from my part of fault due to receiving personal negative news which had nothing to do with Qlinks representing its service so overall I could say that they are very great from their signals, their call rating which I never had any issue with, their staff are good. And also their devices sold are at a great price. I recommend Qlink to any in search of a phone plan that is beneficial to them . And I can most guarantee that as a customer they will be appreciated with their service. Plus the phone that is at their possession can be used , and the phone number can still have or change, and the best of all their is no phone bill for an entire year. From a satistisfactioned customer ANDY D ....

Q-link has had pretty much the same coverage as the other National brands I have used. I was a long time customer for nearly 20 years to a major cell phone provider. Never late. Paid every month, until COVID. I called to speak with them. Explained I had lost my job, I just needed a little more time. Nothing. They “couldn’t” work with me at all the rep said. I was flabbergasted. The next few months as I struggled I started using the monthly plan phones lines. From one month to the next I had to change my number countless times because a friend here or there had a phone I could borrow a couple of weeks at a time. I struggled finding a job because the number I put on one resume wasn’t guaranteed to be my number the following week. Abs then I found Q-link. There to help me through this time of struggle I had found myself in and not only that but there with really good coverage as well. The only thing I can complain alot is obviously I’m not working so like a phone I struggled paying internet was an issue to, so I needed more internet work out being throttled. However, I still got internet so other than by mid month I was getting throttled, I still had internet and am grateful. So when that is still a huge blessing and not a negative, just felt like I should keep it real I guess.

I agree with the concept of having this type of service for those of us that cannot afford to communicate unless we have this service. In my case, I know you want me to make more calls, but I CANNOT MAKE CALLS as I don't have a voice to talk with due to throat cancer. I text every day, but it never shows up on my statement. I have tried calling your company a couple of times, but I always get a foreign sounding person that has no idea what I am talking about--this is when I was trying to activate a new phone or something. I do have a machine I use to talk with, but it is very unreliable, so I don't use it on the phone unless necessary. Overall I'd say you are a good company though.

In the last few months as you guys didn't upgrade plus I traded the phone for a different thing and you gave me a little SD card I think they call it everything has been working great I don't talk in the phone a whole lot but when I do I'm glad it's there I use it for emergency as a say it's a lifeline phone I usually don't call to talk to just to talk if I call it's to make a important call or to call a doctor or to call for help or to call to order something that I gotta have as medicine a lot of people takes advantage of the phones but I try to do what I can to not run up a bunch of minutes better it's t The lifeline phonr

I loved the customer service. I really am not liking the phone I purchased and wish I could've kept my flip 3. Art finally gave my daughter a 16 number code only the provider that has my number can unlock according to them. Att. I really wanted that number on that phone but I don't know where to start . It would be great if your company could help. Your cute service rep that helped me was lovely and patient. Also I still qualify for a tablet and have proof via govt email. Hey a different co called excess sent me a tablet free? I'm sending it back. Other than these things I'm satisfied for now. Fix my flip with same number and I'd be ecstatic. Thank yiu, Cynthia Mello

It is amazing to have phone service not just for a low cost but literally for FREE! This saves me $100+ a month vs. choosing a major phone carrier. It was easy to sign up, get approved, and enrolled. Before I knew it my SIM card kit arrived in the mail, I put the SIM card in my phone and I immediately had service. I’ve travel a decent amount in my state and I have had no issue with not having any service. Sometimes the internet service can get a little slow which is why I left 4 stars instead of 5, but regardless, switching to Q Link Wireless was one of the best decisions I’ve made and I recommend it to everyone out there and I’m so thankful for this!!

Appreciate the on time and complete benefit added each month. I have lifeline thru qlink. BUT when I first started the program I had lifeline and the ACP benefits both with qlink. They had promised a tablet with the ACP benefit but when I asked they co.said I had to wait because they were waiting on the tablets and when received it would then be sent to me. Well after a yr of waiting and no tablet. I decided to transfer ACP benefit to another carrier (which by the way , are never on time and repeatedly do not fufill complete benefit). So...I have have never received a tablet from anyone and thought qlink should have fufilled their promise as they received both ny lifeline and ACP benefit for almost a year or more.

April 14 when I joined Qlink I had the BEST ever customer service! His name was Freddy and he took service to a new level which haven't seen in years! I was having (and still am) changing my account from Straight talk as soon as Straight talk saw I was changing carriers they locked me out of my account. Freddy called Straight talk while I was on phone and accomplished getting account to Q Link!!! He was amazing!!!!

I appreciate the fast response to my questions and concerns. But i am have problems with the mobile phone I have purchased along with a tablet . The tablet works fine so far but the mobile phone isn't working so well. I am having difficulty in purchasing the right SIM cards and the mobile phone is much smaller than I had wished which makes it very hard to read and use the keyboard.

The free service is awesome since I'm supporting a family of four on only $550/mo. from a minuscule pension I earned years ago. But there are a few issues I'd like to see resolved. I go thru the ritual of all the cleaning/scanning options at least once a day, but the security icon that shows up first, almost never will come up. Sometimes when I go to Cleaner, and then go thru all of those steps, then I can tap Security again, and it may work. And, after I go thru all of these, many of them come up again which seems redundant to me. My phone tells me often that I've NEVER used the anti-virus feature, or haven't used it for many days, which is anything but true. On the video calls I do, the camera almost always switches back to "out" from "selfie'" by itself, and I have to change it back. Also, voicemail comes up automatically sometimes - half the time I have to call the VM# which is inconvenient. Also, I wish my phone would give me the ph.# the voicemails are coming from, so I can reply if the person doesn't leave me their ph.#. I also wish I could automatically block solicitation call numbers when they leave voicemail. All I can think of right now, but I'm sure there's more issues. Thanx for your concern, and I'll greatly appreciate any or all of these issues being resolved. Have a nice day! Regards, David Garrett

What kind of individual would not be thrilled to have free service with unlimited text, talk, and data? It's a blessing in a time when the cost of living is so inflated that it's practically impossible to have a quality lifestyle. Plus I never lose service, drop calls, or have had an issue that Q-link didn't immediately resolve without causing me any inconvenience.

I enjoying everything that it comes with.. I have never received my tablet still I hadn't written an email about my phone being broken and needing a replacement I brought my own phone to it but my phone is so broken now and I need a replacement and still never received the tablet either and it keeps telling me to hook up to unlimited everything and every time I try to it says my order has been processed and that was 6 months ago I'm still waiting on a tablet and I'm still waiting on an email reply to my broken phone . I take care of my doctor's visit to my doctor's appointment says schedule everything everything is good those are my only two little problems that's it but overall q Link is amazing they're great

For the most part I've got full bars but doctors offices things of that nature small offices I go down to like one bar but it's nothing I can't handle and it's better than the alternative. I want to unlock another phone this one was kind of old when I grabbed it I just don't know if the phone company well let me buy a phone from them with a new line even if I haven't in existing line with them and tell them I want to cancel the line and then go solo

When i first saw an ad online from you guys i quickly signed up to get me a government phone but i guess i missed the important info about what type of free phone service that i had signed up for until i went to go check my mail i only got the qlink sim phone kit only and not the qlink phone i was expecting to get so after i got my sim phone kit from you guys i started to search all round my house and my sisters house to find a unlocked cellphone for my sim card and even went and asked friends and family if they had an extra unlocked phone and it seemed crazy for when nobody had one i can use for almost going on a month without having a phone missing out on my calfresh benefits because i didnt have no phone with service and a callback # to give to my caseworker until a week ahalf ago my friend finally came thru for me and blessed me with a good unlocked phone and thank you guys for not cancelling my free phone service even after all your guys emails sent me saying that i need to hurry and use the service or else its going to get cancelled thanks for your guys patience...sincerely a happy camper!!...

It's a good service, and it's a decent company, but being completely honest with your customers would be very appreciated. Because even though you claim to have unlimited data, this is not a fact. Your unlimited everything plan does provide unlimited calls, and texts, but your data cuts off completely after 30 g of data every month. That's a fact, so unlimited data is actually false advertising on your part. I would've given you 5 stars if you were honest about the 30 g of data a month. So overall, I've had a good experience with your company, so I gave you 4 stars, because of the dishonesty about the data being unlimited. I'm sure this comment won't be shown anywhere since I've exposed the truth about the 30 g of monthly data, but that's okay, I just had to voice the truth

HI I WILL LET YOU KNOW HOW THINGS TURN OUT OVER MY PHONE. THANKS FOR THE REFILL. BUT DID YOU EVER LOOSE A PASSWORD AND HAVE TO GET A CODE TO RESET YOUR PASSWORD.? I HAVE AND I CANNOT EVER FIND THE CODES. I USE TO GET THEM. I AM GOING TO ASK MY SISTER IN LAW TO CHECK MY PHONE. SHE KNOWS ALOT ABOUT PHONES. I WILL LET YOU KNOW. EVERYTHING ELSE WORKS FINE ON MY PHONE. YOUR FRIEND CHUCK

I have had my QLink Wireless Lifeline phone since 2018. For the most part service has always been sufficient and at no charge to me. I am still able to have this Lifeline phone service through QLink Wireless as I am in a very low fixed income since having to retire early in order to obtain my SSA retirement income which is below the poverty level pretty much and I am 62 years of age which also qualifies me for EBT SNAP Food Stamp program. This is another government state program that provides me with extra income by allowing me to be eligible for food stamps for consumable food items only. There was an issue when I needed a replacement phone and there was a chip shortage in Chine which delayed me getting a replacement phone which I had to purchase. I have also experienced homelessness since 2018 and during COVID-19. I was living in my car for quite sometime until it was repossessed on February 13, 2020. The mobile phone provides me with urgently needed access to calling 911 in case I have to contact them for a dire emergency. There have been times when I was without a cell phone at all as I was waiting for funds or to purchase a replacement phone as needed to survive in this jungle of survival of the fittest. I am still homeless and without anytype of housing. Even the Houston Coalition for the Homeless denied me a place to live because in the end they said I needed to have a steady income to be considered for the program. Yet others were approved for the same housing for free for extended periods of time and had no income at all. I am also disabled and currently going through that long process of being approved for disability SSA benefits in addition to early retirement income that I qualified for when I turned 62 on February 24, 2022. It took another 90 plus days to be approved and got three months of retirement income in June, since they also make you wait 30 days in the beginning after my online application was completed and received and pending review after that. I do not pay for my service, I get free talk, text and data. I only have to pay for replacement phones since the original phone stopped working do to moisture getting into the and the battery would no longer work.

Q Link Wireless is the best, honestly. My father in law was going on and on about his new phone company and he won't have to pay a dime so it got me interested, got approved instantly and I've now had that line with Q Link since early 2021, the ONLY thing I could complain about, and still annoyed with, is that if I qualify for the sim card with free data then I also qualified for the pad, and if I remember correctly; I had filled out another form for it and submitted it back and have never received. Would have been better to not offer the pad, if I wasn't going to actually receive one... Other than that, I LOVE THIS COMPANY!!!

It was a great service I had it for a long time for some reason all of a sudden it stopped and there's a glitch in the program and try to get back through couldn't get through on the website finally something happened where I did get through on the website it's difficult once you're on it and then you get turned off I had to buy a new phone because they sent me a chip but it was for 5G phone and the phone that I have from them was not compatible said to buy a new phone once I got the new phone though everything worked fine and everything's been swell and a new phone was reasonably priced you know you had your choice of how much you wanted to pay so I got a smartphone mid-range. I think it's as well option it helped when I really needed it

been ok for phone calls and sms. im thankful for it. good service and low prices. Too bad they dont have flip phones. my husband who has since passed on, had learning difficulties and disabities, it was really hard for him to to use this android phone. I wish the phone and the tablet had 4G capabilities. These phones and tablets are too slow for most of the apps I run. Improvement of this service and devices would be most helpful to a lot of people. I am disabled and elderly and would like to catch a break!!!

What I like best about q Link is obviously the fact that it is free unlimited talk text and data! There are a few things that can use improvements such as the service works great in my area of Southern New Hampshire. But once I'm anywhere north of Concord, New Hampshire, the service is so spotty I can hardly make a call and can't use any apps or anything that needs the internet. That's probably because this is a T-Mobile carrier and they don't have many towers in the Central and northern part of the state. Most people have to use Verizon towers up there so I don't know if there's a way that you guys could talk to Verizon and see if they'll let you bounce off their towers with their service or whatever but just a thought. That's my only real concern with this service though. The only other thing I can think of that would make this service more enjoyable would be the ability to have a hotspot, even if it meant paying for it but when I spoke to someone on the phone about it they said that this plan does not offer any mobile hotspot.