Name: Q Link Wireless
Rating: 3.5

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dave mercier Phoenix, AZ

To be honest ,how can anyone dislike a phone that has no bill! However I hate when it is time to renew the service and this is why! My legal nave is David! Which is a name that can just as easily have people that call you Dave ! So I don't know why if I don't get it correct the first time because I should of used the other one! Which is the same name ! This has happened 2 times and after waiting for 20 -30mins ! It just bothers me that because I gave them the wrong name and they treat me like I'm not me well that really makes me feel insulted! So then I have to start all over and hope I don't get ( him or them) because I am fraudulently trying to be someone else! Well you get the point, unless I'm writing you! Great but if I am and I give the correct password is it that much of a reach to think that it's even spelled almost the same way! P.S. did I mention this happened twice!

3 years ago

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Nicole Quick-Hakimoglu Longview, WA

It took me awhile to find a phone that was compatible with my new Q Link SIM card; I wanted to use it in my newer Boost phone, but it wasn't eligible to be unlocked. I haven't had it for 12 months...it's so funny, as soon as I emailed you guys about how much trouble I was having and how I couldn't afford to pay my Boost phone bill anymore and how dangerous it was for a woman to be without a working phonea miracle happened: this little "unlock phone" icon popped up on my older ATT phone and as soon as I pressed it, low and behold, my phone was compatible with my new QLink SIM card!!!Now I've got a working phone with minutes and data like everybody else in the world. It just took a few weeks for me to figure it all out. Thank you, QLink!!!

3 years ago

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Roxanne LaValley Plattsburgh, NY

Love it anywhere else just not where I live. It work ok when outside my home or in my car but not inside. Not sure if it's the type of roofing. This is a trailer with a tin roof then another wood roof with a small peak for the snow to fall off than a flat roof. It works great for sending message through Favebook but to text someone on my contact list it won't send for 1/2 hour or if I go outside . Unable recieve calls from anyone on my contact list but telemarketers/scammers will get through and it's clear. If anyone on my conracts calls it will go through then after I answer it shuts off. Other than that I like it away from my home. Since it's linked to my Facebook I can be anywhere in my home and I can get messages from my friends and respond. Linked to my car so driving I can answer it just by pressing button on my steering collum.

3 years ago Edited June 1, 2022

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Muneca Loca Brooklyn, NY

I think this is a great service especially with large families who can’t afford to be on a family plan. My daughter uses the phone to let me know she is out of school to do her remote learning and communicate with friends. It’s a big relief that I know she is safe and I can always contact her or her me for any emergency reasons. Thank you Qlink

3 years ago

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Dwayne Holland Toney, AL

I had another phone service but couldn't pay the monthly bill so it got cut off. A friend told me about q link and how good the signal and the service was. I decided what the heck and and ahead and applied for a phone service. I didn't think i would be approved anyway, but lo and behold, i was approved and was so excited to get a phone that wouldn't be cut off due to non payment at least for a year. I've had my q link for around 5 months and have had no problems with off. I love it

3 years ago Edited May 13, 2022

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Chad Edgar Columbia, MO

Q Link is the best free government side I ever used I'm so very thankful I had it when I couldn't afford a phone they gave me a free phone for I am on social security and I can barely make ends meet but you ain't saved me not only gave me a free phone but free unlimited talk text and web every month for the past 4 years thank you so much I have no idea what I would have done for a phone without you thank you so very much. Q Link

3 years ago

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Dougie D Harold, KY

Offering the excellent program with little to no hassle for low income families is amazing! Other companies have soo many hoops that most poor and or homeless people can’t get it. You have helped save my family for job and emergency contact. The tablet program gave us the ability to use it to teach our 3yo in a much easier method, pay taxes and keep in contact with family easier! Thanks to Appalachian mountains connection is spotty but it is what it is on any network!

3 years ago

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Timothy Cunningham Louisville, KY

I just have a couple questions. 1.So I was just wandering I should be getting my free tablet here soon to shouldn't I that's what I was told by Q-link that when I do finally get upgraded to unlimited that is when I get my tablet. 2.i am really wanting to use my Q-link service (SIM CARD) in the new phone I've got witch I have already checked it is compatible and I have already had boost mobile unlock it for me that's all good but I can't just can't just put my sim card in it and it work I have been told that that Q-link has to do something I would have just called well I actually have a few times but they haven't been able to finish the process because I cant be using my service to finish but I don't have any other phone that I could use so if you could please see if you could help me with both of the questions I have thank you very much sincerely Timothy C

3 years ago

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Debbie S Breslin Philadelphia, PA

Well first off i am on disability does not leave much room to purchase or pay for phone,its a god send for me to keep in touch with all my doctors its all i have to contact important people and i so appreciate this awesome phone,i keep it by my bedside in case of medical emergencies i be lost without it ,thanks again qlink for this free service!😊Its a life saver!

3 years ago

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Boricua Del Bronx The Bronx, NY

I don't understand why people is complaining about Q-Link. I know sometimes they provide discarded phones but they provide you with a sim card for many phones, including iPhones.. With a good phone you get good service. I got problems with caller ID and signal when I started but now I'm using an old iPhone and with the new sim card they just sent me everything is working excellent.

3 years ago

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itwasntme

This company takes bad customer service to a new level. It takes hard work to be this bad, seems like it would be easier to be better. Customer service reps...don't know if they outright lie or they just are given no information...but what they tell you usually turns out to be false. That's assuming you haven't given up after going through the endless AI menu, then waiting on hold for 90 minutes because they are ETERNALLY experiencing a higher than usual call volume, but your call is very important...it's not. I would give then -10 stars if possible. I've been a lifeline qlink customer for a long time as I'm disabled and on a fixed income, but starting to think it might be worth it to pay for service from Mint Mobile where I actually got a live person in under 5 minutes. Just not worth the hassle for the free phone service. BTW the phones they provide are crap, and the ones they sell on their site can be purchased for less elsewhere.

6 months ago

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Dwight D Jimerson

SO far so good ....I was noty allowed to siwtch my number from my previous carrier, I was given yhe message thaat the njumber wasn't available, when it is available. The other service was discontinued, less than five days ago. I was able to get a SIM card and with no proiblem, I installed it and it is working......the only problem I have encountered with QLink is my being unabvle tio swithc my number...If thus probelm was eradicated could give five stars for this experience

9 months ago

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Jo ann Nelson Central Square, NY

So I am grateful that you give me this for free My only issue was it said unlimited talk and so I thought I had unlimited talk. And I found out that unlimited actually meant 10,000 minutes and I had used them and then didn't have a phone for like 4 days. And then I tried to buy $5 worth to get me through to the next month and it wouldn't go through so you gave me my money back which was very nice. But for some reason I could not add one minute so I needed to get a house phone so that I didn't go over my minutes Yes I have a gift of gab. But all in all it is a very good service thank you

1 year ago

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Lisa M. Kellar Saranac Lake, NY

Service is reliable and the program is both kind and practically beneficial. Advertising though can make you think you can or should purchase SIM cards or monthly data when you don’t actually have to and aren’t allowed to, so be careful before you spend anything. Prices for refurbished devices are excellent. I sure the program is saving lives.

1 year ago

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Myrna Campbell Sault Ste. Marie, MI

I am not able to use my phone while shopping in the larger chain stores but otherwise my service is excellent. I get monthly statements of my usage and balances. My reloaded minutes are always right on time each month and if I have any issues with my phone service I can always get in touch with Qlink to get them solved in a timely manner. I treasure the ability to chose my own phone from the endless list of phones that are compatible with the service.

1 year ago Edited July 6, 2023

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Amanda George IL

I have been using Q link for about 2 months now and I like it. The only complaint I have is that I keep getting emails from them to "claim my free tablet" but they aren't free. There is a $10 initial charge for it. But otherwise the set up of my account and activation of my phone is easy and fast. I got the SIM card because I already have a phone that's unlocked.

1 year ago Edited July 10, 2023

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Pamela Smith Buckhannon, WV

I found it extremely difficult to understand the lady on the . I am not criticizing her at all. She might have found me difficult to understand. I have been a customer of Qlink for a long time. Their over all performance over has been fan

1 year ago

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Chrissy Lang Bellevue, WA

I love that I could figure it out all on my own. I didn't need to call to get set up and now I feel like I can activate anyone's phone 😁👍Thank you Qlink. 🤏lol they could have sent a phone with a better camera but I can live and love with the one I have

1 year ago Edited June 16, 2023

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Peter Moimoi Tucson, AZ

No complaints,, whenever I had an issue they were there until I was satisfied with the results. If it was after business hours, I'd simply described the issue and they're quick in responding with a suggestion to my email they would do a follow-up to make sure I had resolve my issue. I would've given them 5- stars but haven't received my tablet yet. Lol

1 year ago

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Alex Todd Louisville, KY

I love everything fr... fr... its been good, fast reliable, only thing is it didn't come with a free phone I mean I know I know it cost wether it's a cheap knock off or crap one. But it was hard getting a network unlocked phone and now it took a dump on me I can't seem to get another with no income to low based . Hopeful soon I'll ha e a good phone and I'll be back

1 year ago

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Barry T Sullivan GA

Thank you Q Link you've been a great help to me to make sure that I always have service any issues that I've ever had have always been corrected fast and efficiently your representatives have been outstanding thank you for your service

1 year ago Edited June 5, 2023

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Dee Memphis, TN

Overall Q Link Wireless has given me an awesome opportunity to stay in contact with my family, friends. I gave it a 3 out of 5 star rating because aside from the free service, the phone is extremely slow and it's above all very frustrating to navigate. There is sooooo many update that needed to be done to the device + to the Tablet (I also purchased with the device), that both devices are more of a headache than anything else. The service is great and appreciative but the technology given alone isn't really worth it in my opinion. You should consider upgraded your devices to a current generation device and I could definitely see some better results.

1 year ago

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Kevin Gallagher Framingham, MA

very nice people great value thank both Jesus and... the other guy (???) Ummmm, Juan! THAT'S the other gardener who told me all about this wondrous planet-wide revolution. Arrriba Arrrriba! kevg Ps. All kidding aside... Love you guys! Great lifesaving service. helping people = GOOD

1 year ago

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Joseph Stombaugh Costa Mesa, CA

I really like the quick and helpful responses that I have been getting. One problem I ordered a new phone and tablet and can't get confirmation. It has been 3weeks since I ordered l want to reorder if it's necessary. Help desk hasn't helped.

1 year ago

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Christopher Lally Denham Springs, LA

QLink Wireless has been really great. The only 2 issue that I see is that(1) the high speed data cap is much lower than other companies offering free service and so it makes using your phones data internet so slow that you can actually use it. And (2) QLink Wireless doesn't offer free phones to customers choosing to use their service. Other than these 2 issues the service is great every where I go and no phone call connections or texting issues at all. Although I do live in Baton Rouge, La which is a pretty big city.

1 year ago

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Janet Hale Sacramento, CA

You never gave me a phone and my phone is very old and now have trouble charging this phone of 8yrs old now and can not afford one! Your phone prices suck!!! Not affordable for us poor people!!! And you dont offer any hotspot use either which would help me out! Other companies have hotspot use but you giys dont. Between my broken phone and no help getting one a an affordable price for the poorest of our population. Otherwise your service has always been a good signal without much interruption or poor signal. Always has worked everytime I needed it.

1 year ago

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Steven Rudnik Eastpointe, MI

I love that Q Link makes every aspect of using their services so easy for the elderly especially!! It's truly only a few steps from getting your new sim card as I did, ("Bring your Phone"), to the activation process. I'd have to say it took me 10 minutes to put my sim card into my own device to calling my family and friends!! Thank you for the service QLink!!

1 year ago

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David Adkins Amsterdam, NH

Customer services great But I seriously need a new phone I'm sorry I knew free phone The one I have I'm only getting 1 bar And yes I already did all the trouble shooting steps I reset my network I feel like I'm having a fun out with the full factory reset that did not help Change the other settings that do not help But I'm pretty sure I have to do with it Because I do not have money to buy a phone

1 year ago

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Chris Livengood Winston-Salem, NC

Thank you so much Q Link, man, you have awesome service, and service plans, better yet, don't forget about all the new phones you carry, I want to thank all of y'all, for being such a good team, and assisting each customer, with the best instructions and manners, from each and every one of you guys.. thank you too late you make my world go round..

1 year ago

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Atigeve Mentor, OH

I dont have to much to complain about. I have some issues with service around certain areas where I feel i shouldnt be having issues (Near Great Lakes Mall in Mentor Ohio I for some reason go into Roaming for no reason bc im at 3 bars....) Sometimes some odd data speeds, but honestly over all the service is pretty good. I cant complain to much. I at least have a phone now and service now to access my doctors, family etc.

2 years ago

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Annette Higuchi Los Angeles, CA

I like that you are giving me free service. Also like the fact that if anything happens to my phone you have many other's I can choose from. Q link is a great company. They're really looking out for the people they are helping with this services that they offer.

2 years ago

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Troy Davis Orlando, FL

I think it works good but the only thing is I don't know if it's my phone or is accusing but everything else that works good I think what the problem I'm having from dropping everything is because I have too much games downloaded so other than that if it ain't that it's working excellent I mean I have no no complaints whatsoever and thank you very much I appreciate it

2 years ago

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John Woods Detroit, MI

The service is very good and they make it simple enough that your system basically functions flawlessly and the reception quality does not drop even in bad weather so I'm very satisfied with the services that they provide thank you very much quality link wireless for the things that you do for us

2 years ago

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Rachel Schidecker Dayton, OH

I am happy with my service I am been in a uncomfortable place unable to pay bills due to a hip replacement and this has allowed me to have a phone so that I can communicate with the doctors and anybody else I need to thank you the service has been good every time I've needed anything I've been taking care of

2 years ago

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L Lassen Richmond, TX

I was pleasantly surprised that I was able to get through to an actual human to discuss my account, twice in one day!!! Each time I was treated with care and respect and resolutions to my concerns were addressed almost immediately. The only negative aspect would be that I am not satisfied with the phone that I purchased. Other than that, I would recommend Q link Wireless service.

2 years ago

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Becky Raye CO

Customer service is PHENOMENAL!! we're very impressed with the assistance we have received for setting up BYOP. Any and everyone we have spoken with has been Very friendly and ready to help work through problems, questions, and concerns. It's refreshing..

2 years ago

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gar greiner Colorado Springs, CO

We are in the mountains of Colorado and no other cell phone has worked here.the qlink hot pe0er cell phone has wifi so I can get a call or text in my home.and that is great.thanks qlink.in these days of 2 step verification it's important to be able to get these codes sent to a cell phone that actually works where I live.thanks again.no more driving several miles trying to get a signal.no more walking around my property holding the phone up to the sky hope to get service... The Greiners

2 years ago

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Cowlitz Rez Longview, WA

I like that this service is reliable as long as you have the right settings and that it is free like in Heaven for qualifying people. The one problem I ran into was that I needed an adjustable knife to open the standard ZTE phone to get the sim card in or out. The Hot Pepper Serrano 3 phone that is sold on the web site is easier to open. I use the Hot Pepper phone now.

2 years ago

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Nina Casale Queens, NY

I am grateful for the help at this difficult time. I recently lost both my parents to covid . Relocated back to New York from Florida where they were and I'm struggling to make ends meet so I appreciate cooling for helping me with phone service.

2 years ago

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Alethea DeMarco Shreveport, LA

Love the fact it’s free love it helps me so much cause I don’t have the funds to have a cell phone. I hate to complain but you did ask I just don’t have very good or no services at my house. I got to go outside walk around to fine a spot to use the cell phone to call anyone. It gets Frustrating at time especially if it’s important phone call but what can you do it’s free and it’s helping me

2 years ago

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Darlene Adams Horseheads, NY

SIM card came quickly. Love the free plan and it works as good as my old plan. I did have a lot of trouble getting my phone number switched over (2 wks). I think it was bc qlink didn’t have the correct SIM card number (I did tell them I switched phones). When a rep at the number transfer place finally realized what the problem was and took the initiative to call qlink the problem was fixed very quickly and the number was transferred.

2 years ago

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Darius Myrick Jackson, GA

I like the service that Q Link Wireless provides; but my phone wont text, its to small and I can't see it that good, can my phone be up graded to a newer version, please help by sending me an email, with the suggestions, thanks. Kimberly Myricks

2 years ago

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Katherine Warren Charlotte, NC

I ran out of data 2 days before my plan renewed for the next month and have unlimited data, minutes and text. How we run out of data on unlimited plan sure puzzles me but I had to pay $30.00 for more. Then on first of month, what I purchased was deleted and my plan renewed as it does monthly. I'm on disability so my funds are very very below poverty already, so really can't afford paying more for service that was wasted anyways.

2 years ago

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Ron R Austin, MN

Hi this is Ron what I do like they all football but then when you look back I don't have no phone haven't heard the phone but you almost 2 months and I've been telling me to keep sending me SIM cards but what can I do with SIM card without a phone I'm trying to get a tablet but I was told by wireless call wireless they say you going to get one either the phone or the tablet I told him I can't take the tablet and make calls on it the tablet is made for the internet and movies it states that so somebody I don't know it's just everything is messed up screwed up this place is I can't get no help a little more I try to backwards I go so I don't know what's going on new employees and not following the guidelines it's crazy

2 years ago

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F.D. hunter Athens, OH

GOOD COMPANY.......Good email,good calls,good texting, services some places yes..some places no signal at all unfortunately like my home town..( in my hometown no signal). ..I relies that you can alwasy what you want and it give an take. NO one company is perfect. Theirs always room for important especially in technology....for that I give four stars ✨...i am satisfied .....I am sure I you will be a excellent company.I will be a greatly satisfied in the future..Thank You. A appreciated customer!

2 years ago

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Sadie J Bainbridge, GA

Thankful the availability to have access to a service whereas of date have not dropped a call. There is on downfall, when the tablets that are sent out don't work, you are told that they are not replaceable. It took 7 months to receive it and 14 months to talk to someone about it. Which was to no avail. Have a tablet that is of no use is to have one not at all. Therefore, the phone service is good but there is still work to be done on the tablet issue.

2 years ago

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Jeremy V (Twin) Sarasota, FL

Unlimited Data really means after 30gb your service drops to 2G or unable to use. Of course it was turned around on me because it was amongst my paperwork. So I look, yep they're right. Im trying to figure out why everything is written in normal size font, but this specific area involving data is so freaking small I literally had to get a magnifying glass. OOOHHH I get it. Nice,nice👌. .... Absolutely amazes me how intentional deceit is viewed with such normalcy. Other than that, no complaints. Good service, Competitive prices.

2 years ago

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jonas dusevicius Hickory Hills, IL

easy to use user friendly, easy aplication if you have food stamp oor medicaid you can get a phone and a line life line. sometime this come is clutch when you need to call doctors zoom judges and get the call back for a job interfview

2 years ago Edited January 9, 2023

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Nives Taylor Orlando, FL

Since I s6arted using QLink I am happy that I have wifi most anytime I need it so I can listen to my music and get any information I'm trying to look up and just simply stay in the now about what's going on in the world. Last but not least I get phone service most places where I did get it with my previous carrier. Q link is the best. Thank you

2 years ago

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Sheneika Norris Fort Worth, TX

The phone that I received is not a good phone at all. Also I didn't know that Qlink operates on the 4g network, which is slow. I guess you have to spend a fortune to get a good phone, everybody is running the same game! I do like how Qlink operates. Everything is user friendly and easy to navigate. My only complaint is the cheap free phone. I love the tablet!!!

2 years ago