Name: Q Link Wireless
Rating: 3.5

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The Wizard of Oz Houston, TX

The quality of their customer service has improved but still needs continued improvement. I did not give it five stars because of my past experience with Customer Service. Particularly the menu and options you’re given can sometimes confuse you and it’s almost like you find yourself getting caught in a maze only to find yourself back at the starting point and your questions are not answered and the problem is not resolved. Continue the upgrades and streamline the service process. It’s a win-win for everyone! Dwight M

3 years ago

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Billi Lynn Holt Rochester, NY

Im new. So glad to have this! Looking forward to being a new customer. I am relieved to have the opportunity to obtain free service with Q Link. I brought my own phone and phone number. I was also able to utilize my ACP for unlimited data. Although that could have been explained more thoroughly I was able to apply and understand how that works. Most of the reps were easy to talk to, but there were a few i could not understand what they were saying.

3 years ago Edited April 4, 2022

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Holly Ware Atlanta, GA

Great service plans and overall this service has been a blessing to me bc of the financial hardship we have gone through during the pandemic. Hard to communicate with customer service bc their English is terrible and we cannot understand one another well enough to get things completed when I have problems. Other than that. Everything about this company is Awesome, thanks for your service QLink.

3 years ago

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Kevin Hart Portland, OR

It was fast and easy to get a line of service with Q Link wireless.. now all I have to do to keep free service is to make one call or text a month, how great is that? Where the heck was Q Link back when I was paying . 25¢ a minute for service? Boy am I ever grateful for Q Link now.

3 years ago

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Bella Mee Mobile, AL

I'm thankful that Lord Jesus blessed the company to have an affordable service with the type of bundle plan that I'm currently receiving it is such a wonderful help to me and I am satisfied with my services and the customer service that has been provided .

3 years ago

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Bonnie Hoff San Francisco, CA

It was easy and pain free. For free service it works great! IM impressed with the signal strength , My paid phone service did not work as well as Q Link wireless service does. I'm grateful for the service offered to me through QLink Wireless. Great Job Guys keep up the good work. I tell everyone about My QLink Wireless Service and how much better it is than my old provider. Especially when they are telling about their current provider and how crapy the service is. . Thank You QLink Wireless.

3 years ago

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Bradly Wolkis Phoenix, AZ

Hello, I am new to Qlink. Although hoping for the best, I didn’t know what to except. You see, I had Safelink for many years and it it was nothing but problems and issues over & over, time & time again. I finally gave up on them and I’m so glad I did. Qlink has been nothing but simple, easy and never a problem. NEVER!! So anyone looking for this type of program would be wise to give Qlink a try. I believe you will not be disappointed. Thank You Qlink

3 years ago Edited March 2, 2022

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Sherri Graves Milwaukee, WI

Everything is good the only issue is they say no charge to upgrade to the new network but then tells me you need to purchase a new phone because mine will not work even though I replaced it only 2 years ago. I am on this program due to being low income so this is a hardship on people like me. But they do provide free services all of which are great.

3 years ago Edited March 8, 2022

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Becky Reeves Austin, TX

As far as service goes that's great, however my phone I paid for doesn't work. I have called to explain the problem & all I get is "well sorry you should of called before 30 days" I was surprised at this because the phone did not start acting up during that time. I can not make calls without it hanging up while I am talking, or it slow to respond to ring or I am not able to answer. I am financially not able to purchase a new phone so I get your refurbished ones.

3 years ago

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Harold Learned Chicago, IL

I have had qlink for several years now an not had really any issues...was even offered a tablet for free they say after receiving it they wanted 10.01 for something an it was not able to put a sim card in it couldnt get my. service really really slow with Wi-Fi and broke in a week cracking the screen what the code is hers I have received from you and got actually expected something a little bit better

3 years ago

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vard meyer Douglasville, GA

I appreciate our gov't allowing me to have this phone service. reception is poor at and in my apt. but having this phone has made a difference in my life. I have learned to navigate my way through towns with maps app, and even program the phone into car stereo.

3 years ago

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Just Ask Fred Moving helpers Fort Worth, TX

What I like best about Q Link is that it is free, and you can use your own phone. y ou also have the choice to keep your own number, or choose another one. They also offer other phones and extra data if you need it. the only difference to the extra things you want .....is that it's at a extremely low price. I would / am telling Q Link to a lot of people.

3 years ago

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Pamela Chapman Delaware, OH

Over all I've had good service. I have trouble with trying to do the instructions to activate new phones and other things like that. I'm embarrassed to call for tech support because I can't figure it out and that's on me. I've always be given the best service and help and the patience to hang with me to go through each and every step to get it done. So pass a special thank you to all of you that help me get my sanity back.

3 years ago

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Detris Marks Houston, TX

Since I've been with quickly koalas I cannot even download no music on my phone I can't download no games on my phone I end up pushing up another phone because the oven went out now this new one is not doing what it's supposed to do you can't download no music no games no Facebook no nothing

3 years ago Edited February 7, 2022

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Lenora Jordan Atlanta, GA

I love Q Link's service. My complaint is with my cell phone purchase. I purchased the least expensive phone and the battery failed a few week after receiving it. The warranty didnt cover batteries and I couldn't find the correct model. In the mean time, due to financial hardship, I can't afford a new phone right away. Q Link extended my service.

3 years ago

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Terry Sanford Xenia, OH

It took forever to get my phone after it was stolen I had to use my own there was some misunderstandings. No complaints after that it works great but I had to pay my bill $50 a month for about 8 months kind of set me back but the service has been great thank you thank you very much

3 years ago

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Nichole Fontana New Port Richey, FL

I like that I have phone service plan that is free cuz it's one less bill I have to stress over every month, so thank you for that! The thing I disliked about it was that I had to activate my service in another state cuz I was away so my friend shipped it to me in Georgia and I had the worst time trying to activate the phone to begin with & then when I finally did get it up and running the signal was awful all around!! 🤬

3 years ago

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Felicia Docgrand Youngstown, OH

I'm just glad to have it and to know that I can get in touch with my doctors and my children if it wasn't for this program I would really be out of communication with everyone having q Link wireless makes me feel a little bit more secure knowing that I could call for help even if I needed it thank you

3 years ago

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Pamela Pinney Girard, PA

What I like best is the services I receive and how good they keep me updated on my plan, usage, etc. What I don't like is customer service, but the last few times its been better. Actually the last time I had to talk to someone it was the best experience i had with the anyone from Q-Link. I think it is harder than it should be to get signed up and approved for the government program. I had problems and I've had to help others seniors apply and it's always been the same.

3 years ago

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Mary Bowling Fairfield, OH

I had to buy a new phone in order to use the new sim card which didn't make me very happy. Every time I called customer service I would have a long wait and then end up getting disconnected when I tried using the sim card in my old phone. So I ended up paying $200 for a new phone from you guys after I had bought my old phone from you guys not that long ago maybe a year. Instructions for anything are never informative enough. I didn't receive any instructions for my new phone on how to use its features or anything.

3 years ago

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Vicki Dawson Spartanburg, SC

I was very upset bc it took 2 months for you to send my new sims card so I had no phone for months.I also ordered a tablet n it worked for two days n quit.I’d like to return it n get my money back or a tablet that works!!Other than that I’m very happy with my service n even better it’s free n helps a lot bc I’m disabled n don’t have a lot of money n not having a phone bill saves me a lot so that I can use it on my power bill since it’s been so cold n I have no heat I have to use propane.Thanks a lot for your help…

3 years ago

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Kendra Booth Heyworth, IL

I love that I can look for jobs for free online and stay in contact w/ my family w/o having to worry about a big bill I can't pay or afford coming up, then your sitting w/o a phone & can't make emergency phone calls, get job call backs, talk w/ the family, or anything, cuz of something that's out of your control. Bills/inflation is ridiculously high now. I can't afford a phone bill. W/o Qlink, I don't know what I'd do... I have no complaints. If I had 2 choose 1, it would be the fact that my wifi calling doesn't work, & I have 0 service inside my house. So wish that would get fixed. Thank You!!!

2 years ago

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Jessica Pueblo, CO

What I like best about QLink is the service is pretty good I never have any problems with dropped calls or bad connections and the customer service is very friendly The only issue I have with Q link is data this morning I got an email saying I needed to make a call or use my phone or it would be shut off and I use my phone every day all day so I'm not sure why I got that email when I called they said I was fine and still had data but I had been out of data for a few weeks so I'm not sure what is going there other than that Qlink has been the best service so far I have had for the Government free service I appreciate it because times are very hard right now Income is very low next to zero and my health has been very bad so to not have to pay or worry about your phone getting shut off for non payment is a relief!!

2 years ago

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glen cullen

This company is a joke. I have called them for the last 2 days in a row and have stayed on hold for hours on end and still haven't got ant help. I guess the statement is true you get what you pay for. The free phone service isn't worth waiting on hold for hours.

5 months ago

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Nickolas GiGi Kirby

When I signed up it stated that I was going to receive a tablet and I never did I was also under the impression that I was going to receive unlimited data but I only get 4.5 Gigs which I think is wrong.

10 months ago

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Shanika Davis

Q-Link Is An Okay Wireless Cell Phone Company, he ..... I Do Not Like or Agree With The Short and Sassy Look On You... I Always Thought That Look Was just For Me, From Him.... Smh I Think The Idea of Happening To Bring Your Own Phone To The Company Kind Of Drive/Pushes People and Their Interest Away... Phones are Expensive Nowadays... Q-Link Offers Something Else, But I'll Check Into It Tomorrow....

1 year ago

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Ernest Harper

A very good I have not had any issues with q Link since I started and I hope that that will continue very thorough and efficient with any issues that I need to address since I started but I hope that it will continue.

1 year ago

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Rebecca Williams IL

That this last time the young man finally change my email for me & helped me out and gave me the information I needed instead of telling me how to do it myself. I’m 52,yrs old and computer challenged so I sooo appreciated his help.

1 year ago

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Dennis Malcolm

I like that no matter my location I always have service...I've had boost, T-Mobile,at&t and I've always lost service at one point or another during the service month..since I've had q-link I've hardly ever lost service..and when I did it wasn't for long and very seldom..good job q-link.

1 year ago

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ashley Kendrick Toccoa, GA

The plane is ok its free service so can't say to much im thankful for it..I had got me my own phone . The only problem I have is when I need it the most it never has working service unless I'm at home connected to my wifi.......

1 year ago

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ko Delesline New York, NY

Q Link is a lifesaver for anyone especially seniors just free government sponsored monthly subscription it's not only appreciated but necessary to complete my monthly budget which isn't much thanks to q Link I can stay in touch with family members and doctors thank you Julie sincerely M, Delesline senior citizen. 🙂

1 year ago

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Peter Jebb

Get everything ready before you begin to enroll. It can be a hassle if you have to go back and change something. Other than that, been great! And don't forget if you qualify it can be free! I'm really pleased with this service. It's been great!

1 year ago Edited July 5, 2023

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Will Cruz Augusta, GA

The service has been good. I have only lost connection twice within the last year. Other than that a little trouble with usage while driving down the road. Therefore, my rating is above average and quality. Thank you. Are you or have you ever been being?

1 year ago

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Scott Hoover Cathedral City, CA

I have had no issues at all.with Qlink and to be honest I was skeptical coming from the big name providers...but no hassles, service is always there when I need it and yeah, It's great!

1 year ago

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KmMarilyn Mcleod-Biddle Seattle, WA

Everything is great with qlink my only complaint would be when internet speeds slow down toward the end of the month. Other than that it's great I have recommended several people to qlink and most have made the switch with no complaints. Great service Thank you

1 year ago

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Anna Schmitz Mesa, AZ

I enjoy being able to be reached. The sole purpose of a phone, to be honest. I just wish it performed better for other tasks. My phone is very laggy and doesn't always deliver text messages in a timely manner. Since it is free, I am not complaining, merely answering the question posed...😊

1 year ago

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Bill Glime

The one thing I didn't like was once u used up the minutes you couldn't do anything with it untill it was reloaded! So every month for about a week u couldn't use your phone ! What I do like is it going to unlimited then there's no shuttling down

1 year ago

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J P Jensen Tucson, AZ

It's too soon to completely review and give back five star being that I have not had to deal with the customer service yet that will be the determining Factor. What I like is it was very easy to transfer service and so far no issues. I was once a hello Mobile customer and I like to tell them about quite a bit so I'm expecting the same with Q Link

1 year ago

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Renee Hart Jacksonville, FL

I like the phone very much, but, there are still some corks. I had to factory reset my phone because, out of a phenomenal event, an error message occurred and I could not get into my phone and lost some apps, such as, GMAIL, some games, and other apps. Then I can seem to add them to my home screen. But, through it all, it's a good phone.

1 year ago

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Mark Vandyke Chicago, IL

I don't like the fact that when I started with qlink my phone sounded like a pinball machine with everyone trying to sell me something. I still get more spam calls in a single day than I'm accustomed to receiving in an entire month. That's not cool. The service itself is fine though.

1 year ago

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Kel Lemieux Denver, CO

As a lower income citizen, I don't have the money for a phone service, so this monthly free program brings phones to those of us who lost out in the digital divide. I make calls, I send texts, and I pick up my groceries with this mobile company's product.

1 year ago

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Karen Joseph Oklahoma City, OK

My comments and general experience are all positive. My phone and tablet arrived within less than 24 hours. The features on the phone are outstanding . There were some apps that were downloaded, I had to research. Generally, it has been a great experience thus far.

1 year ago

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Carol Bland

When I first tried to turn on my q Link service I did a transfer for my telephone number from straight talk and somewhere between q Link receiving the number and straight talk sending the number it was lost and I never got to have my number transferred over and no one from either side could tell me what was happening. Also I didn't get the option of a new phone or Amazon gift card

1 year ago

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Roxanne Garcia Houston, TX

I love the free service and the add on but when ur phone breaks u can't stick the sim card in another phone to use it it's long process and I'm afraid of losing my service to be able to get another phone to call it in and add it so I can use my service

1 year ago

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Johnathan Yother (Jaybird) Charlotte, NC

Coverage is good, but the phone I got from Q-Link has been messing up since about 2 to 3 weeks after I got it and activated it. The phone never held a good charge, which has worsened over time, and the battery has been getting hotter and hotter, even when not charging. I borrowed a phone from a friend to try out, but though it was a Q-Link phone also, it wouldn't function properly with my service, so I had to go back to my original phone. Since I can't afford another phone, I have to keep using it and hopefully it won't catch it's self or anything else on fire.

1 year ago

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Margot “Tracey” Artis Orlando, FL

This phone does not take good camera pictures even when you enhance the settings, the pictures or images are still not sharp enough. Also, the volume control on the phone is not loud enough to hear a caller talking without the speaker being on. You have to have the speaker on in order to hear the person and a lot of times they get a lot of background noise if I'm out driving they tell me to take them off the speaker and I can't hear them at all when I do take them off speaker. Sometimes the speed of the phone is slow and often times I have to put the phone off and turn it back on just so I can get it unstuck or it freezes alot.

1 year ago

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Les Cattin Kingman, AZ

The service is great but when you need a phone the process seems slow. Most sellers of refurbished phones will ship 3 days maximum but here it takes a week and if you have to depend on your phone for life support, a week without is a long time.

1 year ago

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Jay Asheville, NC

Wish we would get promotions or something but other then that this company is great for low income families that need a rest to lay down that current phone bill and jump head first into Q Link Wireless i love the service and how easy it is to use i would recommend any and everybody to use #QLink .

1 year ago Edited May 2, 2023

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Anita Mccune Chicago, IL

I live the service. But the phone they gave me the government is not working correctly at all hasn't but for only the first month if I touch something to try to click on to it it won't click on to the site it jumps from one page to the other page when I ain't touching it I need another phone it's in you you that's what they gave me

1 year ago

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Jessica C Suwanee, GA

The only thing that I can say that I do not like is even though it's unlimited data at the end of the month my dad is still into running very slow and I have peace Wi-Fi in order to access me on the internet. So other than the internet issue I can say that Q-link is great. I have never dropped a call. The plan's/add-ons are reasonably priced.

2 years ago Edited April 19, 2023