Name: Q Link Wireless
Rating: 3.6

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Rell Sanderson San Francisco, CA

I'm 75 years old. I had never had or used a smart phone before. I requested a link to somewhere on the internet that would have tutorials regarding the set up and use of my new phone. I still haven't learned much more than how to answer my phone and how to make an outgoing call. I'm sure that QLink is fine service. I look forward to eventually understanding how my phone functions.

2 years ago

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Mr. John Winter Garden, FL

Having a very little income which forces me to save where ever I can, I go without things I would love to have. So Q-Link gives me the security of having a cell phone handy when I travel in my car to the doctors or grocery store. What I am disappointed with is my Q-Link cell phone won't allow Wi Fi access to it. I don't need it at home because I have a computer, but in the event that I would be hospitalized, or just sitting in a doctors waiting room, it would be nice to pass the time by checking in with friends, or play online games.

2 years ago

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Dragonqueen Pahrump, NV

When I enrolled, I was a bit skeptical. I didn’t think it was truly free. To my surprise, I received my SIM card in a few days. I have only had service for a week, so I really can’t say entirely that I really like the service. So far so good. Helps when you’re on a very limited income like myself.

2 years ago

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Roberta Stahl Weslaco, TX

QLink Wireless was good in the beginning and as a carrier has remained quite good. I have had some negative experiences in using it since my car insurance Safe Driver program took up all the space in my first phone. My new phone, received just a few days ago is wonderful so far except for a phone number I must change as it is for a different state's area code and that would be a problem for friends and family that I would call. It would appear to them as a spam call.

2 years ago

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Robert Guimont Los Angeles, CA

Although I have my lifeline service connected to q link I am living with vital reasons. Blink is a perfect service for my needs I have a secondary cell phone for a constant connect between for ambulance and just basic human need as I am disabled. Qlink is a vital and I feel safe having 2 phones Thank You

2 years ago

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Claudette Williams Dallas, TX

I love the service I do a lot of business on my phone it is a great help but the last 2 months I have no phone I have a new SIM card but my q Link phone is 5 years old and is a 3G I have to get a new phone because I really really need my service ASAP so I can do business it has been very difficult without a upgrade phone I am working on it thank you and please continue my service service

2 years ago

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Christine Poupard Somerdale, NJ

I have absolutely no problems with Q Link wireless and I am satisfied. I am also happy with the fact that I do not have to pay anything considering the fact that I work part-time and do not make much money and if I had to pay the phone bill I don't think I would have the phone so that's why I am happy with Q Link. Thank you for being my phone carrier.

2 years ago

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Rhonda Columbus, OH

Q Link has been nothing short of wonderful. The customer service representative’s has always been helpful for me. With me not being too good with technical areas the Q Link service representatives are always friendly and don’t make you feel dumb. I love my Q Link service and appreciate all that you do for your customers: The service representatives deserve recognition and then some for dealing with people like me. Thank you 😊 to the entire Team at Q Link. Sincerely,Rhonda H

2 years ago

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Morgan Green Seattle, WA

I have had Q-link wirless for my phone service for almost a year now and I have really really enjoyed it and appreciated the good service I get through the network and there's always someone there online or phone or something if I ever have any questions. I am probably going to continue my service after my year is up. I also will definitely recommend Q-link wirless to anyone I know that needs help and wants good service.

2 years ago

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Dwane Austin, AR

I have had some ups & downs from losing and then breaking the phones is a bad experience on my part. But having a phone with free unlimited data and talk isn't just a 5 star, it is the unlimited number of stars in our Milky Way Galaxy

2 years ago

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Dyimond Johnson Fayetteville, NC

I appreciate the internet/ help me get tablet/ phone I hate this phone I have ... My next paycheck if u wait I buy phone I can afford from u. Please call help me. I not ok savy w/ computer. Give me a chance I prefer Q-Link! Thanks for the chip get tablet/phone. Can't cee small face phone it's hard on my eyes. 62yrs okd

2 years ago

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Lynda Kinman Corsicana, TX

To change your number you have to call on a different phone. I have been wanting to change my number since last year but cannot. Any advise or comments for me. Other than that Q link service is best phone service for Anyone. Thank you so much for all you do. EK

2 years ago

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William Armfield Nampa, ID

I like the overall coverage I am able to get, its the same or better than the big named cell phone companies. I dislike that for some reason unless I am in actual network coverage I am unable to receive or send texts, unable to call out or receive phone calls or obtain my voice mail, even if I have a wi fi signal and I can use messenger, to be able to use all functions I have to be in network coverage

2 years ago

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Sierra Denver, CO

It took a long time to send out my new phone. There was confusion about what had happened to the old phone. Partly my fault. My new phone has a lot of quirks. I got this message that I get another free month of the phone. It is unlimited. Then, I realized that you were telling me I still have my phone service, because I used it! It made me worry at first, though…

2 years ago

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Georgina Gutierrez Houston, TX

The thing I like the most is that I never have issues recieving my monthly service. I get signal pretty much every where. The thing I don't like is that when i call customer service I always have problems understanding the representative so it makes me feel like it's pointless calling because my issue more than likely will not get resolved due to communication issues

2 years ago

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Ryan R. Jacksonville, FL

My area may not have a tower located close-by, as incoming calls are spotty while I can make outgoing calls. Mobile data may be related to same issue, as I get no data service whatsoever where I live plus I was not able to make use of data while I was in an area with full bars. I've contacted QLink Wireless for assistance, but no resolution for the issue, so I'll be contacting them again :)

2 years ago

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diana buckhalt Fleming Island, FL

I have had a few times where phone data has been spotty and times where it's been slow, but overall my service is OK. I however, have purchased 2 hot pepper phones and I have had trouble with the both of my phones the first phone I purchased was the Chili Pepper that was a problematic dropped calls and reception issues were horrible, didn't have it long and bought a replacement phone, I got a Sarono witch it's a cheaper phone and I do have some issues but I have managed with it.

2 years ago

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Ms C Leawood, KS

I'm pleased with service. I totally wish phones were more affordable. Thank you for unlimited services. We just need good phones that are affordable. I consider myself a paying customer as I had to pay you for a quality phone, expensive for low income.

2 years ago

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Emma Morgan Minneapolis, MN

Qlink is a good service button the phones they offer for free or replacement for $19.99 are horrible . When I want to upgrade they say it not available in my area so I am stuck buying the horrible phone . I would like to be able to upgrade to a better phone. But the service is great as far as the internet and call quality I have no complaints for that part of Qlink's service .

2 years ago

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Khadijah Ahmed Bethlehem, PA

Qlink is a great wireless service to have for unlimited talk, text and internet! You can bring your own phone and also get a tablet that is very nice. I am enjoying my service with Qlink it’s great! The only thing I was displeased with was I had to buy a phone but other than that it’s a great wireless company!

2 years ago

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Michelle Alderson

I like that I don't have to pay for this monthly service and that's a big deal for me. I purchased a new phone from them when I signed up for the service, I was totally disappointed when I received it, I thought if I purchased a new phone instead of a refurbished phone from them, it would be a better phone but all I can say is it works, for now. I m grateful for my service each month, it definitely helps in an emergency or keeping in touch with family.

2 years ago

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Robert Henry Las Vegas, NV

It's a strong suit for me not only did q links made sure the SIM card was rushed delivery but made sure it was delivered. The service is okay I'm not dealing with any drop calls I'm just starting to wonder is it because of my phone for the reason why I'm not able to enjoy HD games on it please feel free to message me because of that's the only issue I keep getting told anytime I play any HD game please check your network

2 years ago

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Karen Duba Manistee, MI

Customer service is great.. I could stand another phone soon and will be contacting Q K ink for that, butthe service is good! I guess the only thing I would have an issue with has to do with product versus service. As I said the service is good, its the speed of the phone itself thats slow, battery does not hold a chg and it is your version of a smart phone. Very, very slow. Thats all, Karen Duba

2 years ago

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ivgotit Tucson, AZ

The service is good almost anywhere. I rarely have connection problems. The plan I am offered is the best I have found in researching plans available for government supported phone service. It is hard to beat unlimited calls, texts and 4.5GB data (and occasionally unlimited data for a period of time) for no out of pocket costs.

2 years ago

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Gregory Fowler Boston, MA

The service has been receiving over the years has been pretty good I really enjoy using you guys the only problem is the tablet in which I purchase or was given to me it does not perform as well as I thought it was supposed to perform so I'm okay other than that it's a lousy tablet but the phone service in the data plan is great thank you and I appreciate the service

2 years ago

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Christine Cline Council Bluffs, IA

I am grateful to Qlink. Being physically disabled and thus financially crippled I have tried several government programs. But I had service issues with each of them. Now I have had Qlink for years and never any issues with service.

2 years ago

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LaVoya Searcy Siloam Springs, AR

I like the fact that they can offer a free phone/service. Growing up in the system, I can vouch for having a Ned for a phone. No more running next door or across the street to borrow someone else's phone, knowing these neighbors wish you would get your own phone. When you're trapped in the system, having a phone is a prayer answered. Most people take it for granted, like having a car. No one knows how much a phone and car are truly needed until you don't have them, and I've been there. Thank You for this service!! It truly is a need met!

2 years ago

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JoAnn Robinson

The only reason I didn't give a five-star score is Because the Internet is bad it's hard to use the phone sometimes if I don't already be somewhere where there is internet. When I make calls outside of my house it's no good it doesn't connect fast it's very slow it won't open any emails unless I have a Wi-Fi attached to it but I do appreciate the phone I appreciate the service and I thank you all

2 years ago

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Latresha Holman Phoenix, AZ

Yes wonderful help a lot will saving me money to help with other bills would recommend to others in also some customers service help to there best only had a problem once with receiving a new phone was calling for months had been set up for shipping was waiting and waiting just to contact them to tell me I had to pay out of pocket it was no longer available but was available when sing up but beside that awesome

2 years ago Edited June 1, 2022

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Stavi Russo Springfield, MO

Qlink Wireless has served me pretty well over the past few years. I'm currently using a 4G LTE phone, but I will be purchasing a 5G capable phone from them later this year. The reason I gave them 4 stars is because whenever I've upgraded myself by purchasing a newer phone from them, they cut off my service on the old phone until I receive their new phone which is usually about a week. So, plan accordingly if you ever upgrade.

2 years ago

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Phillip Powell Jr. Wisconsin Rapids, WI

The shipping of my new phone was fast. My only problem is if you are looking at phone's under the "shop phones" dropdown and you're signed in, then it should only show you phones that work in your area. The first phone I got didn't work here and I had to go a week without a phone. It's not a customers responsibility to know what phones do and don't work in their area. If I wasn't logged in then I understand, but it needs to link to your zip code if logged in.

2 years ago

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Fernando Sarralha New York, NY

Yeah I just started using the company through a government program it’s OK im constantly losing the signal and it goes into 4G which nothing works on 4G anymore but in overall it’s OK but customer service when you call they either don’t know what they’re talking about lack of knowledge or they’re just not doing their job because you keep getting the same answers and at times I’ve had to call back three or four times to finally get to someone that understood the problem and fixed it I have an issue currently with them and they still haven’t fixed it in doesn’t matter how many times I’ve called or how many emails I’ve sent nothing gets done

2 years ago

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Christine V. Walker Lorain, OH

I like the fact of my minutes are added on time when they are due and the fact that my calls aren't dropped as much as other services. But one of the things I'm not happy about is the fact that I received a non working tablet and have been trying to get help for it but no one has helped and it's been several months since I've had it and that I reported the issue.

2 years ago

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Sloopadoop Pittsburgh, PA

when i switched services saturday 6th night i my new number monday and sim kit tuesday at 9:58 {today may10th} you acn even track it and all i had to do was pop the sim in with compatible phone no fuss no muss. everything is free and unlimited. everything

2 years ago

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Barbara Burdick Seattle, WA

I'm just now being a new customer, waiting to see if unlimited data is actually unlimited. I received excellent customer service and that was a very nice experience. I was able to transfer service with ease. Thank you QLink and how do I obtain a phone from you and what is the cost and what do you offer. This phone that was so easily transferred from my former gov phone carrier with just a sim card thru you is now damaged and I know is on its way out. Please tell me what I can do. Kindest Regards, Barbara Burdick 🦋

2 years ago

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James Bozikis IL

Simply a pleasure. I am not a computer or electronic person. In other words I always have trouble setting up phones or computers or anything. But the Q Link staff Simply Amazing they walk you through they talk you through all the steps and get it done. Thank you once again Q Link

2 years ago Edited June 3, 2022

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Diane Roberts Arlington, TX

I like and appreciate how qlink is there for the senior and low income families, because in my situation when your health isn't the best and you're alone you have a way to stay in contact with family. The company is good about doing repairs and answering questions when there are problems.

2 years ago Edited August 3, 2022

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Elizabeth Castleberry Longmont, CO

usually things are all in order and smooth---but, now and then something glitches-----like today ----- I have 2 emails from Q Link----this one telling me this month's service is all set and asking how things are going----and another welcoming me to Q Link and setting up my "new" service and wanting to know if I have selected what phone to use and what phone number------ ???????????????????????????????????????

2 years ago

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Dorinda Hill Duluth, MN

I like the service but the phone I got from you doesn't keep a charge very long and it gets hot when using it and the table I can't use on line even with it hooked up to Wi-Fi it says that I can't go on line cause the tablet doesn't have the right program in it and it don't even have the bars on top to see if you got any type or reception at all, I have tried since I got and just gave up on the tablet can't get on line with it it's not worth any thing at all and the phone has to be on the charger 24-7 just to use the phone, I tried to contact the company about the phone talked to some gentleman and he told me to send it back to them but didn't give me a address to mail it to free of charge but the post office wants me to pay to send it any where to get fixed. Well that's my experience with your company.

2 years ago

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Carol Craft Wichita, KS

This is a really good program for those of us who can’t afford a cell phone. I have enjoyed using my phone a lot and appreciate this program very much. I have had this company for quite a while and haven’t run into any problems with the service.

2 years ago Edited May 3, 2022

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Linda Thompson Fort Worth, TX

I like Q Link Unlimited text, data and calls, and l also like there Customer Service are nice, very helpful and l when l called for help they are there for you. I am glad l have Q Link and l told my friends and some them have Q Link l rate Q Link (9) Thank You! Q Link

2 years ago

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chuck hill OK

I would give q link a 5 star rating if they offered quality low end cell phones ive purchased no less than 5 phones from q link in the past 3 years ive paid from $25 up to $80 cause thats all i could afford too pay ,none of the 5 phones worked right or out for me , i bought a high end phone and have had no issues with the service , as they say You Get What You Pay For

2 years ago Edited August 2, 2022

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Samantha Hodge London, KY

Very convenient. Minutes are always on when they are supposed to be. Great service. It doesn't fade in & out. If you was to have an issue qlink also offers the best customer service. Thier website also offers so many answers to a huge selection of questions

2 years ago

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Mitch Vincentown, NJ

Good service and easy to set up. There are moments that the signal is bad but that may be based on my phone more than the service. I would like if phone accessories were available on the site. I bought a Hot Pepper phone and there are not many accessories available.

2 years ago

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Luis Gomez Allen Park, MI

The process seems to be ultimately painless and effective. The enrollment was a bit confusing because I initially requested a free tablet which I needed more than a free cell phone line but all of a sudden I was given my free phone line but no actual free phone. Luckily I had an older phone that worked with the sim card sent so I now have a great old phone with a phenomenal free plan but yet to hear about the free tablet. Hope to hear about the tablet soon.

2 years ago

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Kathy Shaw Petersburg, VA

Qlink works, I discovered what the problem was when my daughter called me yesterday, I had forgotten that I had a new number from Qlink and they were calling the previous number that had been given to me through Qlink, all is well now, service is great 😃👍 thank you!

2 years ago Edited April 11, 2022

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J.Danielle Friedman Tucson, AZ

I've been a customer for almost 3 years...at first I was a lil discouraged about signal connection being very poor with the free phone plan. About a year ago I switched to bring yor oun phone when I recieved the unlimited everything with upgraded sim card kit. Now, I'm very happy with service. Most of the time my signal is strong nd my speed is fast. I plan on being a Qlink customer for many more years to come. Thank u so much Qlink!!!

2 years ago

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Sydney7770 North Bend, WA

Its great as can be for phone service... Data sometimes alittle slow... Thats to be expected depending on what area and tower its bouncing off... Other than that... Still learning the phone and enjoy using... Thank You, Q Link!!!

2 years ago

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Cathrin Roman Belle Chasse, LA

i think the Nuu phone is a good phone as screen does not crack when you accidently drop it....and it allows me to take back cover off and see the battery. Some phones are disabling that feature which i wish they would let us have that freedom of choice. what i like least is that the phone is a bit slow but still functional. I think it is stuck in 4g.

2 years ago

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Wanda Honolulu, HI

The best thing about this service is that it helps low income people keep in touch with family and friends. You can't beat the price ! The worst thing is their free phones. Lost calls, lost msgs, texts not able to go through, however I believe that purchasing a samsung or upgraded phone, would solve those other annoyances!

2 years ago