Name: Q Link Wireless
Rating: 3.5

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John T. M. Herres Washington, IN

I am thankful I have been accepted into this program. The only real "gripe" I would have concerns the equipment. The phones start lagging a bit too quickly. Using the cleaning option helps but a little. The tablet's charging portal has become touchy, not wanting to accept a charge. However, as I said, overall I am most pleased.

2 years ago

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Doris Moodispaugh Columbus, OH

Had to wait to use link because I couldn't afford to get a phone and when I did buy one from dollar store q wouldn't work on the phone I bought I'm 72 years old and don't understand these dos. and doesn't but finally with my granddaughters help and know how I'm hooked up and I love it. Now I do lol

2 years ago

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Travis James Champaign, IL

after we got the begining process of switching service and the sim card situation handled,everything fell right in place and i havent had a issue since.i even bought a new phone at a very affordable price.thank you Q link wireless.

2 years ago

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M A Crown Point, IN

Its 100% better then my consumer cellular phone which I got rid of. At least I do not have to walk to an open window to speak to someone who I either call or they call me. And, I do not lose important calls because of static.

2 years ago

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Nealy B Philadelphia, PA

I have no complaints with my Q Link Wireless Plan. I have excellent coverage, clear calls, unlimited data, no hidden fees or unexpected charges. My service is never disrupted. When I lost my phone they replaced my SIM card with no hassles!! I would recommend Q Link to anyone looking for a phone plan!! Thanks! Nealy B.

2 years ago

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Great service Milwaukee, WI

The phones that Q-Link send you are garbage. It takes forever to turn on so you can make a call, the battery only last about an hour then you have to charge it for about 2 hours. When I was using my own phone I didn’t have any problems, the service was great. When you call customer and the person don’t understand what you’re talking about they put you on hold and never come back to the phone. I started with this company when they started up Q-Link and I loved it, I referred about 10 people and some still have Q-Link.

2 years ago Edited October 18, 2022

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Lorre Sparkes Sierra Vista, AZ

This is reliable service. Got an upgrade on phone and can do everything from browsing.to games to lots of apps. Doesnt slow down and works in rather remote areas that other service dosnt. Q offers things like phones to buy and other services. Not had any long wait times when calling cust serv

2 years ago

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Scott Ferrell Kent, OH

I can get a free service and it really helps me because I recently had to go into a nursing home. Now that I have my chip though and I’ve been using the service for a while I need to figure out how to buy one of your phones.

2 years ago

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Wallace Borninhof Federal Way, WA

Yes yes I was a customer and had very good experience and then I got laid off and food stamps and they put me on the lifeline project and I've been there ever since had a good experience having no trouble with my phone now it's not dialing out I don't know why but maybe I'll talk to you guys tomorrow or something or not till Monday thank you

2 years ago

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Anthony Aitken Atlanta, GA

Q Link is a good provider from what I can tell so far. I just started my service. I have contacted customer service a couple of times already and they were able to help me solve my problem with prompt and courteous service.

2 years ago

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Srfloppsalot Reno, NV

I like Qlink, they have been courteous and prompt. The service is fast. Having to pay $25.00 for the replacement of a FREE phone is what I don't like. They also led me to believe that I was entitled to a tablet that I never received.

2 years ago Edited September 2, 2022

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Robin Sperling Lake Havasu City, AZ

My experience has been okay. The only exception being that I was told that I would be receiving a tablet along with the service and I never received it. That is why I rated your service medium. Can someone tell me if I am going to receive the tablet as stated or not? Thank you in advance for your time and attention to this matter. Robin Sperling

2 years ago Edited September 6, 2022

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Laurie Villebrun Hoyt Lakes, MN

It has been great so far. The only thing when I’m searching for things it automatically searches in other states. That is a bit annoying when searching for jobs. It is free so I’m not really complaining I’m just putting it out there

2 years ago

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Larry Hurst Saint Albans, WV

I have had good experiences with this company so far due to the fact of where we live. We are in a very hilly area and very few carriers can even provide us with a signal, but Q-Link does right at our house. That is such a relief in the event we loose our normal phone service. We can at least count on Q-Link to come through.

2 years ago

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Rachel Sult Greenville, NC

I had a hard time getting hooked up with Q Link Wireless. With a lot of help with the Q Link customer service I finally got hooked up. I don't talk on the phone much but needed a secure phone source for when I travel. Thank you very much!

2 years ago

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marissa wheeler Burlington, VT

I enjoy my service. I always have great service and my data seems to last quite awhile. The only downside is the fact that everyone else I know that has gotten Q Link got a free phone and I never did ... But the service is free at least.

2 years ago

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Joesaffran Baltimore, MD

Qlink is a good cell phone service. I have service in places that my friends whom are with so called big named cell service providers don’t. That there answers the question, Why spend a fortune on a cell phone bill when you can get the same type of service for cheap or some circumstances even free? All I can say is Qlink, try it then buy it.

2 years ago

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Kurt_H Orlando, FL

I like the fact that I have coverage nationwide and I don't have any payments. I dislike having to call the technical support team because it takes over 15 minutes to speak with someone but the issue is usually resolved after.

2 years ago Edited September 1, 2022

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Elizabeth Adames Corning, NY

What I like best is that it's free for me. It helps me a great deal with my finances. Thank you for offering it. There is one thing I don't like. When I answer my ringing phone I try swipping, and sometimes it doesn't take then a bunch of other ads and such pop up except how to answer the call

2 years ago

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4 Stars Athens, GA

It is a good company, but I have purchased 3 phones (basic model) because they were defective and didn't work well. I tried to contact customer service with no success. So on my third phone I decided to upgrade. My service is excellent!! I love my phone and wish Qlink continued success. JW

2 years ago

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Mark Red Oak, TX

QLink Wireless has been a genuine life saver for me. I would not be able to connect with family and friends if not for QLink. I live in a nursing home and I have no assets at all to afford a phone and being able to text and call has given me peace of mind. Thanks QLink!

2 years ago

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Sonja Hoffman Cottage Grove, OR

Wut they offer, it's really helpful especially when life these days are a struggle itself it's definitely a good thing. Myself I haven't had any problems or issues wit Q-Link, so I have to say overall it's all been good. Thank you Q-Link

2 years ago

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Amy Sanchez Los Angeles, CA

Doing things on time or helping on the for people like me that disabled and can't do on my owe. Or saying they help you and I wait for my tablet and of course nothing. So then it goes back to they can't help me. Idk.if I'm going to receive this time either?so will wait and see??

2 years ago

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Kayla Russell Seattle, WA

Great unlimited everything only reason for 4 stars and not 5 is i have no hotspot and they said they sent me a tablet but i mever recievedbit and even called and notified them of that and they are still trying to charge me for something innever got in the mail so...thats not cool

2 years ago

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Alisha McDanal Seattle, WA

I love that you all have found a way to help those who need that extra help. The service is very spotty and Even hard at times to connect even without WiFi which I thought was very odd? But not complaining for it is free! Thanks for the hand up!

2 years ago

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Brian Hix Seattle, WA

I think the customer service is pretty good. I had a language barrier issue but once we got that fixed my issue was handled and the sim card arrived very fast. The service area is pretty good but it seems like with towers every where and more going up daily it could be better. But overall I would recommend Q Link as a good cell service provider.

2 years ago

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Detra Lynnette Lewis Houston, TX

No Comments No Complaints Just Because I don't like to do surveys, don't mean I don't like my services, Which I really do and would recommend Q-Link to my friends and my family , which I have already done.

2 years ago

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Joe Zuerlein Greenwood Village, CO

Well I live in a rural area in Colorado so my cell service is spotty in some area here ,so I have to move from my apartment about 3 blocks I'm not happy about that ,and it blocks in town as well in certain spots I know what service I get from you is a good program but I would like it to work better in case of an emergency or health issues come up ,but overall you do a good job and I appreciate having you with me because of my ss income is low I cannot afford others so I'm glad to have your service so for now it's ok but it's just a bit of inconvenience for thxs for you service it does help

2 years ago Edited March 1, 2023

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Albert M Smith Fort Worth, TX

Its had to talk to customer service. I have a problem with my setting on my serrano hot pepper phone. I left a message over a month ago for someone to call me and as of 8/1/22 I yet to be contacted. I left alone until I can save up to buy another phone.

2 years ago

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Marion Lambrecht Minneapolis, MN

I don't have a long experience yet. I think all is okay now. Had a power outage in city so left w/o service for3 weeks. Part of problem was service guy was not too helpful. Another was that bldg. mgr. had to be contacted to allow service in special "phone room' only avail. M-W-F.

2 years ago

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Josh Cobb Shelbyville, TN

It's a pretty good service. It works very well. Only issue is I'm not sure if it gets 4G or 5G. Because downloading stuff is pretty slow sometimes when I'm not on Wi-Fi. But it still is a very good option if you're low on money and you need to have a phone

2 years ago

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daniel spencer Cedar Knolls, NJ

I just signed up for this mobile service Verizon was not giving me a break for being low income and I was having issues with them interrupting my cell services every month so now I can say goodbye to Verizon and I actually xan use my phone now im very happy so far.

2 years ago

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cheryl green Baltimore, MD

Great service , ice had very little issues and they were courteous and prompt in solving my issue and I had to return a product they made it easy to do ..I'm still waiting on a refund of $40 fir a phone I didn't like , also I returned a tablet but they keep saying they never received it I'm still waiting for a replacement tablet

2 years ago Edited May 1, 2023

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Brandy Allman Salisbury, NC

I like Q Link Wireless, it works good outside of my home location.. I do have some issues getting service when I am at home tho down near high rock lake area. If we could improve the service around this area it would be 100% flawless

2 years ago

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Mercita Hall Conyers, GA

I'm glad that I have services that is very much appreciated because its helping me with not missing out on interviews for job that I applied for. But the bad thing about the phone is that it don't hold any charge to the battery.

2 years ago

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Osagie Ayanru Dorchester, MA

It's been satisfying, so far. However, I am not able to make international calls. It's important that I can make international calls because I have relatives overseas and sometimes travel outside the country. How do I rectify this restriction?

2 years ago

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Frank gonzales Avondale, AZ

I have been a satisfied customer of Q Link Wireless for about 5 years now and the only problem I've had with them is when they made the upgrade to 5G. It was not a smooth transition for me but at the same time, I consider that problem to have been a very minor problem.

2 years ago

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Mark Jepsen Minneapolis, MN

Activation was straightforward once I had my phone setup to work with a different carrier. Tried to get a discounted phone associated with this service, so far no confirmation of success and no phone is (apparently) is pending delivery.

2 years ago

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charliecannibal Honolulu, HI

Free phone works great but not in all places. Not sure how to use the hotspot. Hotspot doesn't seem to work at all. Never received the tablet I was promised. I enjoy the security of having a phone for doctor appt or emergency calls thank you

2 years ago

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Jerald Phillips Richmond, VA

Have had your service for 5 years very reliable haven't had any issues with one and you dealt with it just fine I also received the tablet from you . Use it pretty much daily very happy with the service thank you . Sincerely. JJ

2 years ago Edited July 5, 2022

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Karen Bryant Upper Sandusky, OH

I don't have any problems with it now. At first I had it set for wifi and I kept getting messages from you saying I wasn't using my phone and my son told me to put it on data and I did now I don't get emails saying I'm not using it

2 years ago Edited November 2, 2022

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jennifer snook Phoenix, AZ

Internet connection speed seems like it’s getting slower and slower. Other than that, I’m extremely happy with my free service !! I definitely was expecting HORRIBLE SERVICE because it’s free, so happy that’s not the case!

2 years ago Edited March 13, 2023

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Ms. ESQ. Savage.

Actually it's been pretty decent up to now and I got no complaints other than one minor one...& that is that it says on your site unlimited data but mine basically cuts of cold and only works on talk and text on about the 19 th - 21st day of the month...

2 years ago

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Colette Cordeiro Waianae, HI

Nice, great for emergency and other communications needed. Thankful for Qlink with their program to help those in need specially when we can't afford it, life is challenging and hard but because of Qlink I am able to always have a communication line. Mahalo Qlink...😁

2 years ago

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Mary Anne Meyne Orlando, FL

I am enjoying my service. My understanding is unlimited data, although I have had several days before month's end where I have no internet service or data I can use. I have sent email inquiries but receive a programmed response & no response from a person. I will keep using 1 Link Wireless.

2 years ago

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DENICE R SHUFORD Uniontown, PA

I LIKE THE TABLET.RECEPTION is very bad here .i have told them i cant use my cell because of it cant use it until i go to town .so i can not use it as much as i would like i have called many of time to see how to fix this PROBLEM .NO RELEASE...AND ITS BEEN YEARS

2 years ago Edited July 5, 2022

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Patti52 Davis Appleton, WI

Good plan for my income, get basic needs,with more than enough minutes and texts. When have issues it's easy to contact somebody to help fix, they have other types of phones you can purchase when need to,at a reasonable price 🤔

2 years ago

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Tonya Davis McGehee, AR

My experience has been good except that I need a new phone and I will have to purchase one because so many have abused or lied about losing their phone or one thing or another. I am good with this I just have to work a little harder to replace my phone so I can continue to stay in contact with my children's school and look for work.

2 years ago

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Ken Sylvester Sparta, WI

I'm just glad I had a cellphone & service Cuz I had a flat tire & needed roadside service, being a disabled paraplegic, I couldn't change it myself, Thank God for your service!

2 years ago

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Phillip B Philadelphia, PA

Little benefit plan was pretty good however it said unlimited talk text and data but I don't believe it's unlimited data because the last two days I didn't have no data and I didn't bother to call the company and ask why when it was supposed to be unlimited.

2 years ago