Q Link Wireless

Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. Repeated attempts to convey, by email messaging, that a particular issue is not addressed sufficiently to resolve it, the email response is scripted text, directing me back to the web site that, once again, is insufficient to resolve the problem.

Voice and text works. They throttle data and deny it. Customer service is extremely poor and technically incapable and just read off notes taped next to the phone to eliminate responsibility and accepting faulty network. My Issues with slow and at times dead connection never went to technical support and always was blamed on traffic, not so as I hit over 1.2 gig of data of my allowed 4 gig, and behold, connection is so bad that can't even connect to check email (gmail), cloud files (drop box) and many sites don't even load with connection errors popping and SSL issues as Qlink network is so slow that cannot process the handshake to establish connection. Yet, they keep announcing Qlink offers unlimited data. Sure, but one cannot claim unlimited water supply when after a certain time water is restricted to a few drops per minute and claim water is still running. Hard to believe the rating here is so high while at many other review sites and even at BBB, Qlink hardly makes it as even near an acceptable entity. Beware of questionable reviews

I've really been happy with Q Link Wireless. I feel customer support needs to be better. It has been a free service for me. I have to pay sometimes when needed data. Overall, I pleased. Thank you!

The service has been good and I have rarely ran into no service zones. I have been with Qlink for over 10 years now and am very satisfied and Qlink has literally been a lifesaver a couple of times.

It's ok but don't understand why I have to turn my phone on an off every first of the month an don't understand why I have to reset my sims card once a month but any how thanks for your service

I have been enjoying your service since 2016 I can't complain much you've been keeping me going all this time without any problems thank you very much for the service that I have been receiving

I have never been so frustrated, nor had my time wasted in this manner. The simple easy approach to hanging your number over is a scam and I've wasted in the double more than 8 hours of my time. And the best and worst thing is how it kept repeating while on hold for hours how very it was to switch your number. My carrier unlocked my phone and provived a transfer code and sent me a few goodbye emails and texts but q-link kept saying there was a problem with my zip code when the activating directions say nothing about a zip code soi go to my current carrier and q-link and they both have matching zip codes for me. So I go to chat online with someone and they said I needed to call the customer service number so...tell me what they are there for?to waste your time of selling them the problem only to be redirected again so I call the number and they say my wait time is 80 minutes....yeah I said that right. I have now been on hold 2 hours and 30mimutes and they still say I have 78 minute hold time so I'm there world 1 minute equals one hour and they keep repeating how easy this is supposed to be I'm done.. finding another company. I was supposed to have my number switched over by midnight tonight and after 3 days total and no results my service ends at midnight with no switch over. So I with pay for my service plan again which I don't have or I wouldn't be writing this review in the first place or lose my number. How messed up is that when it's there error and my time nothing but wasted too frustrated to continue in arkansas ...

I'm happy to have my service back I don't like the other company I had q link is my first choice and the other company assurance their service was awful glad to get q link back thanks

I can take my phone with me wherever I go. Because it has the internet. I would usually have to leave my phone at home because I didn't have the internet anywhere else but at home. I really love this phone.

I like the no adds that. Came with other carriers. Service is excellent and if you have a question you can actually talk to a person instead of a robot

My Q Link wireless always has a good signal and is reliable and ready for the times I need service without fail. I thank God for Q Link wireless. Without them I don't know what I would do.

I can't bring my phone to you guys. But otherwise, the service is great and the internet as well, this has been a great lifesaver, and it has given be a huge boost in revenue by allowing me to work using apps.

My email password was lost.So it's tkin g longer than usual to replace it. Over all the is convenient very good information put across by information and delivery package. Thank you very much.

Haven’t been without service for almost a year. Awesome for a stay at home mom with two kids. Very helpful for things like school, dr, emergencies and extras like communication with friends and family.

I’ve always had better service than everyone I know since joining. However, recently I’ve been unable utilize my data it’s not fully provide it. I’m not sure what the issue is

QLink has been a Blessing to me in keeping in contact with Families members and handling Business as well.Never have to worry it being turned off.I Love this Service

You thought I was dumb and would leave a 5 star review. When you click on 4 stars, you are brought to this site. If you click on 5 stars, you are taken to a site called sitejabber dot com to leave a review. If you click on stars 1, 2 and 3 you are taken to a SurveyMonkey survey that nobody gets to see except QLink Wireless. I know this because earlier I was going to leave a 5 star review, but had to tend to other things so I closed the page. After receiving 4 more emails, 2 of which woke me up; I clicked on 3 stars and thought "WTF? That isn't the page I was on before." For waking me up in the middle of the night and being shady at soliciting reviews, now you get 1 star here and on the other site. I hate shady companies and that is shady af. Service is great, company shady. I have read reviews elsewhere stating they block you on Facebook for criticizing them or asking questions. I do Google Reviews too, and since you guys just emailed me AGAIN while writing this review at 5:23am and again at 5:25am I will be leaving the same review over there.

I had service with QLink some year’s back went with some other companies and now I’m back with QLink. So I’ve been dealing with them for some years now my overall experience with QLink has been good .

Cellular service is a lot better than what I had with tracfone, when I was with them . My only complaint is the tablet I got though q link and acp program it burned up and warranty won’t replace it

If I could would give them negative stars. Worst customer service ever. Twice in a year and half and they have just deleted my number with active service. Was on phone during job interview and phone just goes dead. Took three days to get ahold of an actual person only to get hung up on! Finally after about a week was told by one rep that it was deleted from system by rep that hung up on me. After my call was disconnected. That was last year. So had to get a new number and the number the deleted I had for four years and ported it from boost. Then two days ago they deleted my number because I was going to port it to a different carrier. Reason being no service inside my house now. Been in same place for 30 years however couple months ago my service just stopped working. Same phone turns out their trying to force people to upgrade to new phones and new network. When i first switched about closer to two years ago it took about a month to actually get phone service to work. And never did get my free phone or tablet. They lie and they are fraudulent and deceitful and could care less about their customers! If u like having active service and dependable company. This isn't the one. They are incompetent and just overall horrible! Now I have to get another new number and all the work and personal stufff that has to be switched not to mention all the calls I have missed and the customers I have lost. Can't even get into my bank accounts PayPal because of the security measures! Can't verify identity without my phone service!

This is the crappiest of services I wish i coud give more negative stars than the human mind could actually process bc this is the biggest joke to ever be produced. Got just the sim card first, my phone was compatible, and IT NEVER WORKED!!! I Went like a month with not having the ability to use a phone. Whether i was home (in the sticks) or in less popular areas of town, higher populated areas, inside or out side of Walmart, 10 minites from home or 2 hours from home I NEVER HAD SIGNAL and it took a month to finally be able to contact customer service who at first told me nothing was wrong... Then i was told that towers for my area were down and the problem could last between 3 weeks to months and theres nothing to be done. Then they said they would do a network reset and it worked for a few days then back to nada. So this time i just sign up for the phone and tablet deal with the bring your own number. I get them and at first im relived bc im getting excellent service, then begins the new horror show. HAS NO BATTERY LIFE!!! I turned the phone off, let it charge fully for 2 days(forgot about it,,) and when i turned it on IT DRAINED 37% BATTERY LIFE JUST FROM STARTING UP!! The battery won't even last a full hour with me not using it at all... Sitting there starting at 100% and not being used, phone locked., No apps opened or used in background, nothing.. wont last an hour. Again reached out through emails and no one will reapond to any of the 5000 support emails i send. Get in touch with someone who basically says it's not their problem its hp serrano hot peppera issue. Get ahold of those people and all they can do is send a new battery. It\s been 2 or so months and nothing. Phone won't even turn on. Started using the tablet and first few days are great. Going a month and every day gets worse. Battery life is pure trash, the lag/drag/delay is horrendous, i dont get notifications, majority of my apps flat out will not work at all. I dont even have games bc i dont care for them and don't need them, i barely have any apps and even went through and deleted apps that were already on the tablet, i constantly clear cookies,/cache and still works like crap and getting worse. I know i should be grateful bc its free, but its like starving to absolute death, on deaths door step bc youre so hungry and some one offers you an abundance of free food only for you to realize its a crap SANDWHICH BUFFEE. Just how grateful can i be for this crap sandwich phone service. Customer service is a joke. The entire program is a joke. This is a government program, you mean to tell me that this is your best? I bet if they had to actually use this they would fix it real fast. Why bother though? They aren't getting stranded in the middle of no were until 4 am with 2 little girls bc their car broke down and ALL THEY HAVE IS A crap SANDWHICH PHONE SERVICE THAT WON'T HELP. Thanks for being absolute trash and putting me through heck in a poorly wooven hand basket made of poop. You guys just throw the cheapest crappiest worthless piece of junk to us and expect us to jump with glee snd show every punce of gratitude we have.? So sad. You guys should be ashamed of yourselves

I think I was treated wrong because my phone messed up wouldn't work right but yet I had to pay almost $40 for another tablet didn't last three weeks nobody will call me back I got a bad deal on the phone and tablet but they have great service and rewards I'm on disability I want to stay with Q Linl Wireless

I enjoy the fact I'm able to use it free unlimited text and be able to get emails without paying at this time.... Until I am able to get above ground I'm thankful for qlinks. Thank you Jesus