Name: Q Link Wireless
Rating: 3.5

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Gocha demo from heaven Xxx Owosso, MI

The phone I have ordered from you which was the cheapest one there was is not working very well it's very very slow it doesn't always show up when somebody calls me I'm not sure if I'm doing something wrong or not but I would really really like to upgrade to the smartphone for $34 and some cents but I cannot do that until April I mean I'm sorry August

3 years ago Edited July 7, 2022

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Teresa Wright Connally Memphis, TN

The phone that I paid for to get Qlink $20 wont keep a charge & it always will flip to the main screen while your trying to use the phone Half the time. Can’t get it to hang up half the time. Wasn’t worth $20. Other than that I can’t complain

3 years ago

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bobby weiss Manchester, KY

for the most part ive had good service from you guys ,but when you changed over to tmobile service provider i had bad reception for several months but now reception is much better. i am currently using the nuu A6L-G it has a few issues but has been fairly durable for the time ive had it.

3 years ago

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Randall CASWELL Philadelphia, PA

Cannot beat the price. I have service issues from my apartment. Not a problem our roof is covered with two layers of asphalt shingles with metal over them. We also have solar panels on roof it does not surprise me but we all have this problem here. Overall good service

3 years ago

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Patricia Caussade Bowie, MD

Your representatives are very courteous and will help you when needed. The reason that I said good and not great is because I bought a phone through you all and I am having problems with it. If I leave it alone for a time it will finally work itself right.

3 years ago

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tony pulgado Seattle, WA

With all this unbelievable things happening all over!? Qlink wireless 'bout the only good stuff I don't mind to have even my device sure Roaming a lot and also getting slow signal still from supposedly 5G just can't complain w/ all free services I get. Thanks anyway!

3 years ago Edited April 4, 2022

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Jaimie Edwards Elk City, OK

My experience has been pretty good overall. I can not recall of too many problems however the tablets the government sent out were cheap and not even worth the $10.00 they ask you to pay for them. Other than that no problems.¿

3 years ago

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Carol Lewis Valparaiso, IN

I really am so appreciative of the plan because it gives people like me a chance to keep their necessary services when money is at a place where we live day by day. I'm trying to learn how to connect and use my tablet. I'm so excited to have it. My grandson is going to come over and help me get it going. Thank you so much.

3 years ago

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Laurie Rogers Punta Gorda, FL

I feel blessed to have a phone that's free. The only thing I didn't like was that I had to pay for the phone and even though it was cheap it's made very cheap. I wish I could have been a better phone. Other than that I'm quite satisfied with the q Link

3 years ago

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Leah North Versailles, PA

Not bad service, I have a crappy old phone and I still get good service everywhere. I always have problems with the hot spot tho, and I'm also being charged for a tablet that was never received. But all in all.. it's great for being free!

3 years ago

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Joe C.

I live in a very rural area and still get a signal. Most of the time it's only 1 or 2 bars but in an emergency that is all you need. I am waiting for them to go 5G I hope that it will be soon. I can't wait for my new sim card.

3 years ago Edited March 1, 2022

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Angie Bieze Mableton, GA

I have had very little problems with my service. The only thing that was an issue was on hold when I called for the issues I was having when I bought a phone from you and updating it. Over all this has been a good service for me. Thank you

3 years ago

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Melissa Samoraj Miami, FL

My only issue is that incoming calls don't always come through. This has made me miss some pretty important phone calls, especially when voice mail doesn't even notify me. Other than that the service is great. It definitely has helped get me through the pandemic.

3 years ago Edited March 2, 2022

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Jay Marley Manassas, VA

I received a tablet instead of a phone, it’s a little slow & doesn't have much memory but it’s a nice tablet other than those two small issues, I believe it’s jus slow because there’s not much space on it. With a memory card inserted it’s a little better im still trying to figure out how to set up the txt and calling (@ least tha txt).

3 years ago

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Sierra Raymond Baltimore, MD

U send out emails updating me about my plan and account all my options it's a great reminder and communication is the key factor for most so I appreciate any contact I have had 2ith your staff

3 years ago

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Rosie Ward Loveland, OH

Well at 1st I liked Qlink and referring them to family and friends was because they had the best phones for free ,way better then safelink and assurance, qlink smartphones were more up to date ,now it just seems more nicer ,and the Sims r a variety fit any phone u chose to use IPhone ,or android

3 years ago

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Matthew Susee Renton, WA

I’m a firm believer that beggars cannot be choosers. This is really good service for free and my hat is off to you. This is the lowest point in my life and it will take a year or so to get back in my feet. This phone has saved my butt, because without it I couldn’t apply for jobs.

3 years ago

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Deanna my MVP Seattle, WA

I am just so grateful to have a Phone that works mostly anywhere, it took a while to get Qlink up on the Highline. . Long car driving was terrifying for me after my accident in 2005. Haven’t had a phone for over a year. . So Thank you!

3 years ago

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Darci St.Pierre NH

dont have service in Can Buren Maine is the only issue I have due to the fact i have a child that lives there. Overall pretty good service cant complain when its free I appreciate it and its rather helpful considering i dont have an income

3 years ago

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Donald Roby Virginia Beach, VA

I like that I don't have to pay for overpriced cell service and I'm over the moon that my taxes pay for my service. But the call quality is downright awful. I've tried to find out if it's the phone I have or Qlink itself, but I can barely make or receive phone calls. I was promised it would be fixed once the towers were maintenance last year. I still can barely make or receive phone calls. I have a Nokia G20 4G LTE which is compatible for the service and receives data and texts just fine. Just the awful calling service.

3 years ago

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Rafael Salazar Plano, TX

Q Link wireless customer service from the beginning was excellent understanding explanatory on details helping me troubleshoot any problems that I have with the cooling cell phones and among other issues and sympathize with the tires of my need

3 years ago

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Jacqui Bopp Bedford, PA

They've been a good company since i switched from assurance wireless.. had a few hiccups but that happens and customer service has been polite and helpful and been able to resolve the few issues without a problem so far

3 years ago

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Harry J. Mack Houston, TX

They don't stand by what they say. At first they were supposed to furnish New smart phone and New sim card but when it came down to the final ending they renigged and only sent Free Sim card and I had to pay for New phone even though my phone was less than a year old but it wasn't compatible with your new system. Which I didn't think was fair since I had to pay for 2 phones in a year. It was not my fault the old phone didn't work. I shouldn't have had to pay for the new one. HJMACK

3 years ago

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CHEEK First Goldsboro, NC

I love the service however incoming calls sometimes go directly to voicemail without ringing and I have yet to be able to connect to wifi calling. I'm confident these small issues will work out eventually. Mostly stress free... thanks

3 years ago

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INCOGNITO Las Vegas, NV

I've been a customer of QLINK WIRELESS FOR ABOUT SOMETIME NOW. AND I THINK ITS A GOOD SERVICE. A FREE PHONE SERVICE WITH UNLIMITED TALK TEXT AND DATA. JUST THE FREE UNLIMITED IS JUST VERY USEFUL AND HELPFUL.

3 years ago Edited July 5, 2022

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susan

It was hard getting started with 6 hour wait times and finding a second phone to call about my qlink phone. I never received the promised tablet but I get texts to pay the copay of $10.01 which I will gladly do once I get the tablet. Thanks for a great service.

3 years ago

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Dinky Baltimore, MD

So far, this is really a decent service, for (FREE). Yes, the internet/phone is not optimal, but you do get a lot for (FREE). If things were better financially (NO) I would not choose this provider, but all in all I'm happy and Blessed. Thank you for helping me out in my time of need. God Bless

3 years ago

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Michael AllanBurt Denver, CO

I've always been pleased with the service. Had a few unfuturiate mishaps with a couple of phones. Easily able to get another phone just as good or better. Customer service Techs. Always helpful and polite. Friendly and fast. I'm greatful for the service would be very difficult taking care of my afairs without it. Thank QLink.

3 years ago

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Adam Watson Henderson, NV

Had trouble with sim but the service department sent me out a new one along with telling me how to get into my iPhone to give them the number that they needed. The only thing is the iPad that you gave out for free does not work all that good it is so slow. I’ve just gave up on it and use my phone.

3 years ago Edited April 4, 2022

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Barbara Edwards Milwaukee, WI

Qlink has been a life saver especially now that I'm retired and unable to work im still able to talk to family and friends during these pandemic times make appointments just to be able to stay in touch

3 years ago

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Teresa Lowry Columbus, OH

I purchased a smartphone in 2020 for 112.00 then you upgraded network and i had to buy a new phone but couldn't afford to. I bought the cheapest phone for 25.00 but it won't hold a charge and is super slow. Then I was sent a tablet and told to put sim card in the tablet but the sim card in phone is to small. Your customer service takes forever to get through to someone. Very frustrating

3 years ago

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Teresa Olliges Leopold, IN

QLink has been very good to work with. I don't have any costs associated with my plan & the service is good. I was with Verizon, and although I had good service with them also, QLink offered my same plan at no cost since I'm a Senior citizen & on a limited income. Thank you QLink!

3 years ago

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RAyneisha Apopka, FL

Good 😊 in the morning minutes on ur phone. Service experience and advice customer service support and advice. Qlink wireless charging case up for work. Tommorrow on ur phone

3 years ago Edited February 14, 2022

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lanette townsend Vero Beach, FL

I really like the fact that this plan allows us to have phone and data service at no cost. In these uncertain times, I'm relieved to know that our wireless bill is covered for now. Talking to family and friends is so important to us, and we are able to do this thanks to Q-link wireless.

3 years ago

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Jessica Cunningham Portsmouth, OH

I love my service with Q Link wireless! The biggest problem is that there is not a wide variety of cell phones to choose from, with that being said I feel that if there were better selections of cell phones the more customers you would have iv been told this by alot of my friends when I tell them to switch

3 years ago

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Gary Cotter Greenville, OH

I've had q link or a few years. I didn't like it at all.The phones they give you was of the cheapest quality. I bought a used good Motorola phone. that qualified for the byop program. And I havent Had any problems since

3 years ago

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Mike Denning West Chester, OH

Love the idea that it’s free to the less fortunate, but the verification part is kinda hard, I’m on Medicaid but I have no updated paperwork to prove it so I get noticed I’m getting cut off, that’s not very comforting. Needs to be a better way

3 years ago Edited August 1, 2022

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Michelle McCoy Baltimore, MD

I like the way you guys always refill my account on time. Q link always make sure that my information is correct and nothing has changed. I just have a problem speaking to someone about my phone lost. I don't like the fact that I have to buy a phone and it's a older phone.

3 years ago

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Dennis Schramm Bridgeport, OH

I still dont know why you dont tell your customers that there phone is glass..Ive never had a smart phone,Im 69 years old and I didnt know it was made of glass.. Gee,,Guess what happened... CHINESE JUNK!!! COST ME FOR 2 PHONES!!! THANK YOU!!!

3 years ago

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Lee Newman Kenton, OH

Original phone I was sent in the beginning was garbage Ordered a new and better phone which had issues after a few months Now can send and receive text messages but cannot make calls Only receive New sim card makes the phone useless

3 years ago

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Deb Strother

In my opinion Qlink is a very good choice for customers who are low income and are in need of cell phone service. Once service is set up they send you monthly statement. And the cell service is as good as your other service providers. The cell phones that they send are smart phones , but they are not that great.

5 years ago

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Bill Cicco Broken Arrow, OK

Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. Repeated attempts to convey, by email messaging, that a particular issue is not addressed sufficiently to resolve it, the email response is scripted text, directing me back to the web site that, once again, is insufficient to resolve the problem.

6 years ago

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Tammy blunier

I got my Sims card fast. I like that they let me bring my own number. I didn't like that they don't let you up grade your phone without paying for it.

10 months ago

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Andrew Shutts

My service with Q-Link has been flawless with 0 concerns at this time, My sims card came ready to use and was able to drop the new Sim card in my phone and instantly activated and was ready go, Ecellent !!!

1 year ago

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Richard

I qualified for the free phone and "unlimited" data plan from qlink wireless because I participate in a low income government program. I also received the $10.01 tablet, actually the tablet is not bad, both of them of course are the cheapest thing they'll send you but what can you expect for free? Just make sure your phone is unlocked if you want to use the sim in your own device instead and it's no problem. The only issue I had was the fact that qlink lies about you having unlimited data, the way this works is I thought since I had unlimited data that I could use all I wanted but this is an out and out lie by qlink, after 3 or 5 gb it slowed down and things started not to load, this got worse until I reached 27gb and they disconnected me totally, when I called customer service I was then told that if my usage was "excessive" I would be disconnected until the first day of the month which I indeed was. Luckily it was on the final week when they cut me off before the first of the month, I was not able to go to job sites or pay my bills or do anything. The representative would not state what they call excessive usage. I filed a formal complaint with the FCC about the deceptive wording by qlink wireless but I'm not holding my breath to hear anything.

1 year ago

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TallRider Fan Syracuse, NY

Ridiculous. How can Qlink Wireless receive a rating of 7.0 when there are only 5 STARS? That would 128.57% Impossible to get more than 100%. The FCC won a large financial verdict against them for stealing people's ACP $ 30 a month credit. People were using it for their whole home unlimited internet bills of $80 per month. Qlink stole those Emergency Broadband Benefits for years. Do not believe those positive reviews. I signed up for a free phone and a free monthly phone service. I received NO PHONE and LOST my ACP of $30.00 per month. I could have paid for a cell from anyone with that money. I purchased a $300+ phone from Motorola. My home Internet Benefit is what I wanted and needed. Qlink Wireless are crooks. Look at their website. Page after page of their website tries to fool you into clicking which will give the ACP benefit to them. When you don't click, they steal it anyway. Go to fcc.gov. See the lawsuit won against them.

1 year ago

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Steve Campbell North Aurora, IL

I signed on with Qlink and was told my TCL phone would work with the sim card that they sent me. I put it in my phone and tried to activate it with a service representative on my girlfriend's phone and it it would not work on Qlinks network. I also had to take my phone apart to put it in and I shouldn't of had to do that. They claimed my old carrier had it locked out which was totally wrong because I called them several times and even had my phone inspected by a cell phone repair person and it was definitely unlocked. Qlink new I couldn't purchase a phone and tricked me into thinking their sim card would work knowing I would end up buying a phone from them to use their service. They are liable of deceptive business practices and were not honest with me on the sim card working in my phone. Now I have no phone service at all, and I'm shopping companies again. DO NOT TRUST THEM!!!!!

1 year ago

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R H Denver, CO

Voice and text works. They throttle data and deny it. Customer service is extremely poor and technically incapable and just read off notes taped next to the phone to eliminate responsibility and accepting faulty network. My Issues with slow and at times dead connection never went to technical support and always was blamed on traffic, not so as I hit over 1.2 gig of data of my allowed 4 gig, and behold, connection is so bad that can't even connect to check email (gmail), cloud files (drop box) and many sites don't even load with connection errors popping and SSL issues as Qlink network is so slow that cannot process the handshake to establish connection. Yet, they keep announcing Qlink offers unlimited data. Sure, but one cannot claim unlimited water supply when after a certain time water is restricted to a few drops per minute and claim water is still running. Hard to believe the rating here is so high while at many other review sites and even at BBB, Qlink hardly makes it as even near an acceptable entity. Beware of questionable reviews

1 year ago

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Man Made

I have been Enjoy my Qlink phone and tablet on a daily basis needs ,talk to family members, Church members,other.Make research, monitoring my Health ,take photos, videos,etc Except for some places I loss signal.

1 year ago

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Angie Mckinley Radcliff, KY

I love & appreciate Qlink & their service. I do have an outstanding issue with trying to carry my old number when I switched. My plan works out well. Customer service are right on time. Thank you!

1 year ago