Name: Q Link Wireless
Rating: 3.5

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Carol Bland

When I first tried to turn on my q Link service I did a transfer for my telephone number from straight talk and somewhere between q Link receiving the number and straight talk sending the number it was lost and I never got to have my number transferred over and no one from either side could tell me what was happening. Also I didn't get the option of a new phone or Amazon gift card

1 year ago

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Roxanne Garcia Houston, TX

I love the free service and the add on but when ur phone breaks u can't stick the sim card in another phone to use it it's long process and I'm afraid of losing my service to be able to get another phone to call it in and add it so I can use my service

1 year ago

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Johnathan Yother (Jaybird) Charlotte, NC

Coverage is good, but the phone I got from Q-Link has been messing up since about 2 to 3 weeks after I got it and activated it. The phone never held a good charge, which has worsened over time, and the battery has been getting hotter and hotter, even when not charging. I borrowed a phone from a friend to try out, but though it was a Q-Link phone also, it wouldn't function properly with my service, so I had to go back to my original phone. Since I can't afford another phone, I have to keep using it and hopefully it won't catch it's self or anything else on fire.

1 year ago

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Margot “Tracey” Artis Orlando, FL

This phone does not take good camera pictures even when you enhance the settings, the pictures or images are still not sharp enough. Also, the volume control on the phone is not loud enough to hear a caller talking without the speaker being on. You have to have the speaker on in order to hear the person and a lot of times they get a lot of background noise if I'm out driving they tell me to take them off the speaker and I can't hear them at all when I do take them off speaker. Sometimes the speed of the phone is slow and often times I have to put the phone off and turn it back on just so I can get it unstuck or it freezes alot.

1 year ago

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Les Cattin Kingman, AZ

The service is great but when you need a phone the process seems slow. Most sellers of refurbished phones will ship 3 days maximum but here it takes a week and if you have to depend on your phone for life support, a week without is a long time.

1 year ago

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Jay Asheville, NC

Wish we would get promotions or something but other then that this company is great for low income families that need a rest to lay down that current phone bill and jump head first into Q Link Wireless i love the service and how easy it is to use i would recommend any and everybody to use #QLink .

1 year ago Edited May 2, 2023

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Anita Mccune Chicago, IL

I live the service. But the phone they gave me the government is not working correctly at all hasn't but for only the first month if I touch something to try to click on to it it won't click on to the site it jumps from one page to the other page when I ain't touching it I need another phone it's in you you that's what they gave me

1 year ago

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Jessica C Suwanee, GA

The only thing that I can say that I do not like is even though it's unlimited data at the end of the month my dad is still into running very slow and I have peace Wi-Fi in order to access me on the internet. So other than the internet issue I can say that Q-link is great. I have never dropped a call. The plan's/add-ons are reasonably priced.

1 year ago Edited April 19, 2023

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Victoria Durbin Detroit, MI

Overall the service is great... I get good reception and dont lose calls or texts... I use it alot for work and being able to receive calls is important to me... I have recommended your service to a few other people.. any time ive had an issue they went about n beyond to fix it... Thank you

1 year ago

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Sunita Azore Fort Lauderdale, FL

The Service is Great and it have been a Great Assistant to me. The only thing is the phone that drives me crazy so I bought a Samsung phone for $200.00 and using the service with this phone but this phone is also not a very upgraded phone. But once again I am grateful for having this service. Thank You QLink Wireless.

1 year ago

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Emily McCarty Chicago, IL

Love unlimited internet service and the text & email.however I was told my phone was compatible and I can't dial out or recieve calls. I called your tech service number and told me my phone was on the compatible list but it was to old. Never offered me a new phone at cost or a tablet...which I'm interested in both.

1 year ago Edited April 6, 2023

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Lisa “LadyPink” Waters GA

Love everything but the confusing and unnecessary emails they constantly send. Their favorite seems to be a warning of your service being cancelled when I'm reality they only want you to visit their website and possibly make a purchase. This is not what makes me spend my hard earned money. Not cool.

1 year ago

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Lisa Caruana Pittsburgh, PA

I am really happy with the service. I appreciate that you offer this service to low income, people like myself. I can't afford cable, or a newer, smart TV. I can at least listen to music, and look up information that I need. Thank You.

1 year ago

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Robert Ruby Baltimore, MD

The service is good I wouldn't say great but good. I have issues all the time with my phone connecting to the internet. Long buffering times and a lot of the time I have to go out on my front porch to use. Just good not great....

1 year ago

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Tiisha Burrell Cleveland, OH

I enjoying being able to use a phone when needed. Also being able to use the tablet to look up information or items. Logging into my billing accounts or scheduling appointments.

1 year ago

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Niki P Cleveland, OH

Qlink has excellent helpful, patient, well knowledged representatives providing superb service that always support and resolve my wireless issues . Concerning my FREE mobile phone plan. Thanks so much Q link wireless/

1 year ago

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Poppa Jay Queens, NY

Just wish you’d provide me with a new Samsung Galaxy phone or an iPhone 14Pro. Other companies offer new phones to use their service. Your service is great but I may have to change providers.

1 year ago

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Lin Ross Orangeburg, SC

I've had my phone for several months and I enjoy it. However, none of my text messages reach a monthly total although I do communicate often by sending a text. Still , when my monthly usage arrives inside my email, the number of texts I've written and sent always reads as '0". according to Q Link records Very strange.

1 year ago

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L'Aura Ricks Orlando, FL

Great reception, clear calls and, since there's no WiFi out here in the middle of nowhere, having the unlimited data is wonderful. Customer service personnel are very helpful and considerate.

1 year ago Edited April 3, 2023

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Keith Daniel Chicago, IL

I love you the service have had no problem with service no connection problems no dropped call's BEST PHONE SERVICE I'VE EVER HAD. B BUT YOUR PHONE SUCKS IT'S NOT WORK PROBABLY SINCE I'VE HAD IT TRY TO GET A REPLACEMENT ON YOUR WARRANTY CAN'T GET AN ANSWER PHONE JUST DON'T WORK B

1 year ago

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Jerome Jordan Chicago, IL

Verizon did not fully port my number, even though the phone and monthly bill were fully paid for. This made it difficult to set up my Q-Link phone, but I am pleased with the q Link service, but I would never recommend doing that when the previous carrier doesn't let go Just buy a new phone from q Link with a new telephone number. All will be well

1 year ago

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Elizabeth Stackel Columbus, OH

I have too many apps on it, not too few. I use it daily, and many times all day. Please, keep in mind my credit cards and bank account are tied to 2nd proof by TEXTING. No cell, no money access. Ok?

1 year ago

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Lonnie Swenson Salt Lake City, UT

I have Been a Q-link Customer for 3 Years, in those 3 years, I have lost broken at least 3 phones, first I would call Q-links customer service to get a new phone and sim card. The sim card seams to get shipped out right away because thats one of the first things needed to start your service with your new phone, this is where I had a problem because I have a job where I need my phone daily and did not receive my phone for 3 weeks it made my job very complicated needless to say this would be my only complaint thanks q-link. Lonnie Swenson

1 year ago

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Eddy G Yakima, WA

Referred to you by my sister. QLink wireless works very well for me and my budget. I'm a very pleased customer. I think it's been three years now. I hope to be ordering a new phone from you later this year. I just dropped my current, there's a little crack. Thank you all. Keep up the good work.

1 year ago

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Donald Hill Colorado Springs, CO

free service,but my phone is too slow.I don't use the phone that much and only carry it for emergency if one ever happens or a accident occurs.I don't text that much either,but like to use ggogle alot to information about things I don't know.

1 year ago

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Jessica Prater Ringgold, GA

The service is great. The phone and tablet no so much. They both lag really bad. I can't even download anything on the tablet because it runs so slow. It's not my internet or I don't been to restart my phone or tablet. All other devices in my house hold work just fine. Thanks for the free service.

1 year ago

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James Henson MO

It's great service for anyone and everyone. I love being able to call from practically anywhere in the United States even out here in the middle of Mark Twain Forrest without a problem

1 year ago Edited March 3, 2023

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Angela Jackson TX

There's not really anything I didn't like or don't like about healing Wireless. Overall I have had great service no call drops no dead zones and really just overall I love my provider

1 year ago

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Jenny Gautreaux Orange, TX

I love the service. It's when you call customer service. Can't understand the people at call center. Also, it sounds like they are in a room full of people at the call center. Service is really good!! No complaints w/the service.

1 year ago

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Chiranjiv Benegal North Richland Hills, TX

I was getting emails etc talling me to use this plan while I haave been using this all the time making me call you to clarify and get assured that all was ok. The servic is good vlear and no problems im commectimg etc. Thanks

1 year ago

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Josh Domeier

It helps me out a lot it gets me on to the Internet so I can take care of the stuff that I need to find it also lets me call when I need to call anybody in my contacts and texting is great it's easier to text sometimes than to talk

1 year ago

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Michael Watkins

I live Sebring Florida and when I'm home 90% of the time I have to go outside to talk on phone. I can text and use other things on the phone inside but when I try to talk on phone I lose service. Other than that I'm happy with it. Thank you.

1 year ago

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Rose Rodriguez-Smith San Diego, CA

It's extremely reliable. I never have to worry about, if I'm going to forget to pay my bill so my phone won't turn off. The only bad thing is that there isn't enough internet time on these phone's. Otherwise I feel that it's a good deal. It does what it needs to do for me.

1 year ago

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ILLYA DMITRIEFF Jordanville, NY

The only complaint I have is that Q Link, for the past couple of months or so, strangely near the end of the month has sent me an email warning that I need to use the service every 30 days to keep it, when their own records in an email earlier each of those months indicated that I used such-and-such an amount of data, etc. thus far that month already (and my own records would agree). Please fix your system, guys! Thanks!

1 year ago Edited February 8, 2023

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April Daves Sacramento, CA

I emailed Qlink over a week ago and still have no answer. That's why only 4 stars. However, recharging went seamlessly, and the website is easy to navigate, so, yes, 4 stars, if they would have answered my email within a week, it would have been 5.

1 year ago Edited February 6, 2023

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Jermey McKinney Sacramento, CA

I really take advantage of my service it great to be able to reach out to family and friends Thank you and also being able to just leave a call back number for my job search is another benefit I'm afraid we take advantage of. Thanks

1 year ago

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Blazeagainburntcold Googelcasereynoldshighwawkr Sacramento, CA

It is a nice reliable Network. Faster speeds on the data than my last phone. Although I had to keep the same phone that I had cuz I couldn't get one through q Link wireless, the service was still good. I would recommend it to other people and have already.

1 year ago

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Nicole Stevick

The phones are cheaply made and are very slow . When you call customer service nobody speaks English and it's so hard to understand them. They had promised stuff in the past and I never saw what they promised. Instructions to your promotions are so hard to understand. So I am confused know with the upgrade promotion on top of this page. I thought I already was getting unlimited data, talk and text. Can you please explain to me if I need to do anything Thank you Nicole Stevick

1 year ago

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Mark Jones Mabank, TX

The service is great had no problems only thing i like to know is do you offer free upgrade on any phone like Samsung S 22 Galaxy. Other than that I like the service. Be safe God Bless

1 year ago

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THOMAS E MACKO Fort Collins, CO

Q link was there when I really need help, Great service The Customer service above the rest the only thing I have a problem with is T-Mobile really bad reception here in Laport CO. but that is the norm in Northern Colorado. Not a Q-link problem.

1 year ago

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Georgia Linders La Crosse, WI

It works great when connected to WIFI at home. But the cell tower connection isn't good. I have to stand practically outside in the winter in order for the people on the phone to hear me. It works fine to make calls when I'm at other locations, though.

1 year ago

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William Sailor Houston, TX

I like the ease of operating of the phone and tablet Plus the app to keep an eye on my account. When I've had questions they've always been answered in a timely manner I appreciate their customer service

1 year ago

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Kelsey Salem, WI

It took MONTHS of waiting and reaching out to customer service for me to finally start receiving unlimited data, which is the plan I was supposed to have all along. Ever since this was corrected I have been very impressed and happy with Q Link Wireless!

1 year ago

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James Miller Wilkes-Barre, PA

It's good most of the time but i do notice the internet is slow sometimes and watching videos there is some buffering during playback sometimes. Talk and text is good always for the most part. Overall i give Q Link Wireless a good rating.

1 year ago Edited April 5, 2023

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Robert Northrop Alexandria, LA

I would just like to say that it come in really handy I just got out of prison I didn't have anything or anyone by having a phone in the tablet it allows me to work on interview applications and to get in touch with people as far as my parole officer and things are such that I needed so thank you

1 year ago

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Janette Dorin Middletown, CT

My comment was just erased, so I will repeat it. Why do I have to keep my phone on for the first 10days of the month, if all services are refilled on the phone on the 1st of each month? I don't mind leaving it in for 1 day, but why 10? Sometimes I like to shut it off to get some peace!! I love 💘the free service though, Thank you for that!!!

1 year ago

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Gayle Colvin Ludlow, MO

When you guys first started out you kind of sucked. But you’re very pretty good now. I would say you’re competitive with the other bigger guys, bigger competitors…. That’s quite an accomplishment. Thank you and congratulations for being so great

1 year ago

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Jarry Williams Chicago, IL

It’s better now that I don’t have their cheap $69.00 phone that don’t work n crashes all the time, even after one replacement. I ended up having to buy my own unlocked phone n transfer the SIM card to it and now I can send n receive calls, before all I could get was Radom people calling n leaving voicemails or text messages but could never make a call or send many messages as the service would go in and out on the cheap phone. I bout a 200.00 unlocked phone, swapped out my SIM card n now I have service that actually works. Stinks I had to go buy yet a 3rd phone to get anything to work. Apps even crash on their free phone and tablets, both are JUNK! My partner ended up having to buy me a Samsung tablet through Meier, just to be able to use one, as theirs crashes constantly!

1 year ago Edited January 11, 2023

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Shelly Fry Holt, MI

I love the service and i need it badly It is the only phone I have. But when I signed up I was suppose to get a tablet for $10.01 Now I could use the tablet as well Every time I come in here I try to get it but aww snap I cannot. Any help would be appreacited

1 year ago

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Peggy Gibbons South Bend, IN

I had to pay for my phone then they took out money for the SIM card with out telling me first. Butt over all this is a good phone and a good company 👍👍 and I give it two thumbs up for being a Free phone

1 year ago Edited January 6, 2023