Q Link Wireless Logo

Q Link Wireless

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4,328 User Reviews

5.7

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Author: Kaitlyn Short

LAST UPDATED: November 5th, 2024

Q Link Wireless is a free phone service available exclusively to low-income individuals and families on a government assistance program like SNAP, Medicaid, and the Department of Veterans Affairs through its Lifeline program. The company offers customers nationwide coverage on both 5G and 4G LTE networks.

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The Good

  • Free Unlimited Text, Talk, and Data
  • No Annual Contract
  • Keep Your Phone and Number
  • Nationwide Coverage

Free Unlimited Text, Talk, and Data

Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program:

  • Unlimited Texting
  • Unlimited Talk
  • Free Phone Activation and SIM Card
  • No Credit Check
  • Voicemail and 3-Way Calling
  • Access to 10 Million Wifi Hotspots

Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan.

No Annual Contract

Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Qualifying customers can sign up for or cancel Q Link's free cell phone service at any time.

Keep Your Phone and Number

Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. Customers in need of a smartphone can receive a free Q Link phone.

Nationwide Coverage

Q Link Wireless is actively working to expand its national network. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered.

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The Bad

  • Only Available to Qualifying Customers

Only Available to Qualifying Customers

Q Link Wireless's Lifeline assistance program is only available to qualifying Americans who are currently on a low income or government assistance program:

  • SNAP (food stamps)
  • Medicaid
  • Department of Veterans Affairs
  • Social Security Income Assistance
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The Bottom Line

Customers living under the Federal Poverty Line may find a reliable cell phone provider in Q Link Wireless. The company offer free cell phone services to more than 2 million qualifying customers across roughly 97 of the country. Customers on government financial aid programs are encouraged to enroll in the Lifeline program.

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User Reviews

Star Rating

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3.5

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4,328 Reviews

Review Breakdown

5 grade

21%

4 grade

66%

3 grade

9%

2 grade

1%

1 grade

3%

Sentiment Criteria

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Quality

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Service

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Margot “Tracey” Artis Orlando, FL

This phone does not take good camera pictures even when you enhance the settings, the pictures or images are still not sharp enough. Also, the volume control on the phone is not loud enough to hear a caller talking without the speaker being on. You have to have the speaker on in order to hear the person and a lot of times they get a lot of background noise if I'm out driving they tell me to take them off the speaker and I can't hear them at all when I do take them off speaker. Sometimes the speed of the phone is slow and often times I have to put the phone off and turn it back on just so I can get it unstuck or it freezes alot.

1 year ago

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Jarry Williams Chicago, IL

It’s better now that I don’t have their cheap $69.00 phone that don’t work n crashes all the time, even after one replacement. I ended up having to buy my own unlocked phone n transfer the SIM card to it and now I can send n receive calls, before all I could get was Radom people calling n leaving voicemails or text messages but could never make a call or send many messages as the service would go in and out on the cheap phone. I bout a 200.00 unlocked phone, swapped out my SIM card n now I have service that actually works. Stinks I had to go buy yet a 3rd phone to get anything to work. Apps even crash on their free phone and tablets, both are JUNK! My partner ended up having to buy me a Samsung tablet through Meier, just to be able to use one, as theirs crashes constantly!

2 years ago Edited January 11, 2023

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Bill Childs Cambridge, MA

Awesome Free service NOT. Drops calls and service every five minutes or so and when you have the "unlimited" plan they shut off your data somewhere around 30gb used. I called there horrific customer service and all she could say was I had reached the data limit for the month. I asked her, how is there a limit when I have unlimited everything? She said I'm sorry sir but your data will be back on the first of the month. It was, but how is there a limit to something that is unlimited? That's false advertising I would think. Fruit for thought.

2 years ago Edited May 3, 2022

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Brenda Barnes Chicago, IL

That it's free and I can't afford to pay for the a phone. The worst thing is I got a tablet and it only worked for first month than it quit and when I got it the screen was all scratched up I waited and waited for it to come than got so disappointed. I kept calling to let ya know but could never get someone I could understand.I stopped calling. I wanted to know can I change to assurance or another government plane.

3 years ago

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Dan Kindle Akron, OH

I am on SSI disability due to an automobile accident. At first Qlink was a blessing financially and for the most part, still is. But recently, it has started to censor search results. This is a communistic practice. Maybe its because its a government subsidized company? Don't know don't care. Its wrong!

1 year ago

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Efrem Villareal Laguna Hills, CA

The phone's that you guys gave me suck. There very slow an it gets annoying especially for a person like me , who is bipolar an also have C.H.F. Conditional heart failure. I'm not trying to sound ungrateful I but I'm really get aggravated we're it messes up my day.

2 years ago

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Nykol Hall Lewisburg, TN

The phone I bought from your company sucks. I’m sure it’s got to be the battery or something. It doesn’t stay fully charged. I can’t really use it . I’m not buying another phone I think I was Suckered into buying your phone. Other then that if I wanna call anybody or text the phone has to stay plugged in or I can’t use it .

2 years ago

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Michael Grzechowiak Detroit, MI

They have already sent me five phones that are serano hot pepper. These phones are obviously bought in a lot because they're all junk and after about a week they go into this voice mode and you cannot even use them. This is probably one of the biggest government scams ever because they're using these junk phones and charging the government.

2 years ago

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Tony Miller Chicago, IL

Well my issue with it is the number I was given is being called all the time and text all the time some are scams and many of them highly inappropriate and they are not people looking for me. I was even sent an un-solicited picture of a woman with no clothes even after asking to stop.

3 years ago

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Melody Kostansek Miami, FL

Well I live in Illinois and there’s a town I was on the edge of. harrisburg which is in between 2 decent city’s and I got no coverage Hope it was a flick and is not like that I’ve only had service for 3 days so to early to tell.

3 years ago

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Thomasena Holland Washington, DC

The phone service is slow loading, Crashes, freezes & Stops working. I ca be on a app and it will do this are trying to answer my cell and by the time I answer person hangs up. HELP!!!

2 years ago

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Thomas Browning Columbus, OH

Have been waiting on a sim card 4 weeks now. They keep saying they send it out but it has never came. I also have tried to use the bring your own phone program with no success.

2 years ago Edited January 2, 2023

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Charles Cheek New York, NY

I like everything except it's difficult to talk to a customer service agent. Otherwise they are great in all other aspects. They use T-Mobile's network which I believe is the best,5g system in North America

2 years ago Edited September 7, 2022

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Paul Sperin Huntington, NY

The only problem with Q link is the internet service you can't use it anywhere its has no signal unless you go somewhere that has free wifi . Customer service takes forever to talk to anyone.

2 years ago

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edwin lugo New York, NY

FREE service COSTS TOO Much! The phone and SMS work great but the LTE is Horrendous more over non existent. The speed test shows a terrible 48KB not even one MB, worse than dial up. Free Unlimited Data is a myth.

4 years ago

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Altonlambert DeFuniak Springs, FL

It took forever to get the right SIM card and now the phone you gave me crashes all the time, runs hot after a few minutes and is so slow I don't even want to use it.

1 year ago Edited July 21, 2023

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Buffy Scottsdale, AZ

Do not buy any phone fro Qlink every phone i have had has lasted for 2 months at the most than it goes dead. It is a free phone service which is great but the phones suck.

1 year ago

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Mawuena Shorrow Providence, RI

Some times the connection is poor and bought a phone from you and the phone is not clear when you are talking to someone on the other side of the call

2 years ago

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Rhonda Daniels Buffalo, NY

It's ok I gt drop calls all the time but other than that I can't really complain too much it's free and it's helping me out a Great deal I thank y'all so much

2 years ago

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Lisa Waugh Dallas, TX

I haven't got to use this service they said I could not have the service my phone was lock.now I'm sick of safelink wirless. No unlimted not much data

2 years ago

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Sandra Pena Lavaca, TX

I don't like all kinds of people from around the world Call this Number day in and day out and with text messages to .. Sometimes I have to turn phone off ..

3 years ago

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Nicole Niswonger Chicago, IL

I like the service. I do however think there customer service representatives could be more knowledgeable. I also feel they are very rude

2 years ago

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Al “Peoples” Peoples Atlanta, GA

It’s good only had to call y’all one time when you cut my service off and it has bad signal where I live anywhere else it’s good

2 years ago

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Justin Rustan Seattle, WA

Free plan, good customer service Unlimited is limited to 30Gbs. I don't like the false advertising of "Unlimited" Horrible signal

2 years ago

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Michael Davis Chicago, IL

Could not reset my password in the app. It says that it couldn't locate my email address on an active account.

2 years ago

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David Tuskahoma, OK

Very poor signal at the most I can't use it unless have a WIFI signal help please I need other phone please

2 years ago

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Luther Kelley Cincinnati, OH

I didn't like having to buy a telephone in order to get service. And it was a cheap no name phone only 4G

2 years ago

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Jeremy Charland

It's all great and dandy until the towers go down and you have no service for like a week straight so far

2 years ago

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Jamie Boriths Houston, TX

Customer service trying to get phone replaced is a joke 1 wk OT was broke and already a month and nothing yet!!

2 years ago

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R B Natchez, MS

Replacement warranty for cellular phone wasn't like I expected after the first thirty days.

2 years ago Edited February 1, 2023

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Sabrina Strange Perryville, MO

Need new phone but don't have money to get one. Told ya'll my phone was stolen. Never responded.

2 years ago

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HAFSA 4trekween Philadelphia, PA

Love the aspect and concern fir the low income however you can't get anyone on the phone

2 years ago

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Daniel Boggs Indianapolis, IN

The service sucks and you have to constantly walk everywhere to get service

1 year ago

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Kare Pearl, MS

Hard to change my number. It’s a charge to get a new number.

3 years ago

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Dianna Polson Pella, IA

I feel there should be better quality service overall and betterinstiy66

3 years ago

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Vanessa Butler Columbia, MO

Phone calls are choppy. Other person cant hear you. Drop call all the time.

3 years ago

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Susy Esquiliano South Bend, IN

Phone still give me problems even when i paid for new one 😞

3 years ago

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Luke New York, NY

Phone was free but service is trash. Only because it's free

1 year ago

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jess Stevens

Phone hesitates to answer. Phone freezes. Phone cuts out

2 years ago

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Dennis Patterson Winnemucca, NV

Unable to reach customer support. Poor reception.

2 years ago

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Maxine Robinson High Point, NC

Having trouble with data and wifi slow loading

2 years ago Edited October 4, 2022

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Frances Hargis,Mc Atoka, OK

Tablet stoped working and my SD card is not working g

2 years ago

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Duane Willians CO

It works one moment, then it doesnt !!!.

2 years ago

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Page Jacobson Ardmore, OK

I'm having trouble getting a phone that is compatable.

2 years ago

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Mrs. Roseshall Burgos Lancaster, OH

Can't Make Calls At Times. Right Now To Be Exact.

3 years ago Edited December 5, 2022

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